Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we may receive financial compensation when a customer clicks on a link, when an application is approved, or when an account is opened. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology.

Things You Should Know Before Booking the Click Clack Hotel Medellín [Review]

Daniel Ross's image
Daniel Ross
Edited by: Michael Y. Park
& Jestan Mendame
Jump to Section

We may be compensated when you click on a link, when an application is approved, or when an account is opened from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

See Card Offers Up To 175K Points!

Top Partner Offers

BEST LOUNGE CARD
Platinum Card® from American Express

Platinum Card® from American Express

Apply Now(at Amex's secure site)
As High As 175,000 Points. Find Out Your Offer.
OFFER ENDING SOONChase Sapphire Reserve®

Chase Sapphire Reserve®

Apply Now(at Chase's secure site)
Earn 125,000 150,000 Points
BEST FOR DINING
American Express® Gold Card

American Express® Gold Card

Apply Now(at Amex's secure site)
As High As 100,000 Points. Find Out Your Offer.
NEW OFFERThe Business Platinum Card® from American Express

The Business Platinum Card® from American Express

Apply Now(at Amex's secure site)
Earn As High As 300,000 points. Find Out Your Offer.

The striking, modern facade of the Click Clack Hotel in Medellín, Colombia, caught my eye on my first visit to the city in 2022.

I added it to my list of hotels to visit and then completely forgot about it. Then, when I was planning a 4-day trip back to the city in April 2026, it popped up on the Hyatt website.

I’d already decided I wanted to check out the city’s TRIBE Hotel for 2 nights, so I set about researching the best ways to book a 2-night stay at Click Clack, too.

Having been writing about luxury hotels for over 7 years, there are certain things I’d expect of a hotel that calls itself 5-star. After a rocky start at check-in, would Click Clack meet my high expectations for a 5-star boutique hotel in Hyatt’s exclusive Mr & Mrs Smith collection?

Advertisement

Booking a Stay at the Click Click Hotel Medellín

Click Clack is a small boutique Colombian brand with only 2 properties: Click Clack Hotel Bogotá and Click Click Hotel Medellín. It’s also part of the Mr & Mrs Smith portfolio of luxury hotels, which Hyatt acquired in 2023. As such, you can book a stay using World of Hyatt points.

My usual go-to is to book direct. In fact, my initial plan was to use 18,500 World of Hyatt points for 1 night, and pay $280 cash for the second. Paying 18,500 points per night is a great value for a 5-star boutique hotel.

Hyatt Click Clack Medellin building exterior
Click Clack’s modern, all-black design stands in stark contrast to the jungle-green streets of Medellín.

World of Hyatt benefits aren’t honored at Smith properties, so I wasn’t entitled to the late checkout I’d get at other Hyatt hotels thanks to my Discoverist status. That’s when I did some price comparing.

I’m trying to plump up my Avios account to fly British Airways’ new first class when it launches, so I’ve been using the BA eStore whenever I can. I logged in and saw Agoda was offering 11 Avios per £1 spent and was showing a 2-night Click Clack stay, including breakfast, for £366 ($489). As this would earn me around 4,000 Avios and I wouldn’t have breakfast included if I’d booked via Hyatt, booking via Agoda was a no-brainer on this occasion.

I paid with my U.K.-issued Platinum Card® from American Express.

1. Expect Aggressive Extra Charges and Nickel-and-Diming

I was so excited to check in that I pretty much ran the 2 blocks from my previous hotel to Click Click.

Hyatt Click Clack Medellin courtyard
First impressions inside the hotel were great.

Arriving a little after 9:30 a.m., I wasn’t expecting my room to be ready. I was, however, expecting check-in to go a lot better than it did.

I was told the room was ready, but if I wanted to use it, I’d need to pay 50% of the daily room rate. I think the words that came out of my mouth were “Are you joking?” He wasn’t.

Never in my 7 years of reviewing luxury hotels have I been asked to pay a fee to check in early for a vacant, ready room. This is 3-star behavior at best. Truly 5-star hotels that truly care about their guests usually go out of their way to let guests use the room as soon as possible. At this moment, I felt that Click Clack saw me more as a walking dollar sign rather than a valued guest.

Hyatt Click Clack Medellin check in
Welcome to the Click Click Hotel Medellín.

Something felt a little off with this policy, so I decided to investigate further. Unafraid of fully embracing my inner Karen, I politely asked if there was a duty manager I could speak to.

Within a few minutes, smiley, friendly-faced Laura Rosas, assistant operations manager, came over and introduced herself to me. After I explained what happened, she apologized for the confusion and suggested there may have been a miscommunication.

She apologized, explaining that the charge of 50% of the day rate was because she would have to assign a member of the housekeeping team to my room as a priority. The math still wasn’t mathing. She then said there could have been a language barrier, which wasn’t the case, since the whole conversation with the receptionist was in Spanish, which I speak almost fluently.

Whether it was a cover-up for a money-making policy or not, I accepted Laura’s apology, which included an offer of a complimentary breakfast. I politely declined, as I’d already eaten, but accepted a complimentary double espresso instead.

Around 2 p.m., I received the key for my room, an hour before check-in time. There was no nasty extra charge.

I was unsurprised to see that the nickel-and-diming continued in the room. It’s common these days for hotels — no matter how many stars they have — to offer guests at least 1 bottle of water.

Hyatt Click Clack Medellin room desk
Even some 3-star hotels offer complimentary bottled water.

Click Clack charges its guests around $4.18 for water in the room. That’s actually cheap compared to the $8.50 for a small bottle of sparkling water at the pool.

Hyatt Click Clack Medellin room water
Charging for water in a “5-star” hotel is unacceptable.

Advertisement

2. Rooms Have a Quirky Yet (Mostly) Functional Design

I was glad to see the quirkiness of Click Clack’s exterior, which originally caught my eye, continued inside, giving the hotel a true personality.

Hyatt Click Clack Medellin level 4
There’s no second-guessing the floor you’re on.

This was the first time I’d ever seen the room-type denoted above the room number.

I really appreciate it when hotels go off-piste with room design and features. Click Clack certainly kept me entertained in that department. A particular favorite was the handy little pouches attached to the pegboard-style headboard, ideal for storing your bedtime read, TV remote, and notepad and pen.

I also liked that I didn’t have to request a luggage stand, since one was already in the room. It surprises me how often they’re not standard, and even more so when luxury hotels don’t have them at all.

Hyatt Click Clack Medellin room
Let’s make luggage racks a standard amenity, please.

I didn’t bother fully unpacking for a stay of just 2 nights, which was fine, as the room’s quirkiness took priority over ample storage.

As a solo traveler, I don’t mind having an in-room sink rather than a full bathroom.

Hyatt Click Clack Medellin room view
The sink was in the bedroom rather than a separate bathroom.

Not only did it make the room feel more spacious, but it had some interesting design features that I’d never seen before.

I was most impressed by this leather toiletry bag, which housed a face cloth, a water glass, and other such classic bathroom amenities.

On the whole, I loved the design. I do, however, find word art and slogans written on things like mirrors a little bit dated and, dare I say it, tacky in 2026.

Hyatt Click Clack Medellin room broken window
Yes, that’s an unclosable window that they tried to cover up using plasterboard.

Though it was still tacky, I enjoyed the speech mark-shaped whiteboard above the toilet.

I usually prefer an external view, but I was pleasantly surprised by how bright the room was, even though it looked out onto the courtyard where breakfast is served.

Hyatt Click Clack Medellin room courtyard view
My view of the hotel’s courtyard.

3. It’s Worth Booking Breakfast Included

The open-air courtyard setting of the Click Click Kitchen is a glorious spot to enjoy breakfast.

Hyatt Click Clack Medellin main restaurant
The breakfast setting was a solid 9/10.

The modest yet varied buffet and the à la carte menu made for a great combo. I could choose 1 item from each section of the menu: a hot drink, a cold drink (like a juice or smoothie), and a hot dish.

Hyatt Click Clack Medellin breakfast table set up
Ready for breakfast.

On the first morning, I went for my classic egg-white omelet, which was served with bread.

Hyatt Click Clack Medellin breakfast omelette
Consistency is key.

I went rogue on my second morning and ordered an avocado toast with 2 poached eggs. It came with a generous portion of avocado, and the orange yolk oozed deliciously from perfectly cooked eggs.

Hyatt Click Clack Medellin breakfast poached eggs and salmon
This was a lovely treat.

Buffet items included a colorful assortment of fruit, cheese, cold cuts, a small selection of pastries, and a variety of teas.

There was also a typical Colombian beef broth. It wouldn’t be my first choice first thing in the morning, but I love it when hotels incorporate local dishes.

Hyatt Click Clack Medellin breakfast beef broth
A pot of Colombia’s finest beef broth.

If you don’t book a rate that includes breakfast, you can expect to pay around $20.

4. The Pool and Gym Were Underwhelming

To be a true 5-star hotel, amenities need to include at least a gym and a spa. A pool is nice to have, but it isn’t always possible, especially in older city hotels. Click Clack’s rooftop pool was one of the reasons I picked the hotel.

Like the rest of the hotel, the pool’s aesthetics were on point. I was looking forward to spending a couple of hours soaking up some rays before my Saturday afternoon flight to Honduras. However, with only 2 sets of sun loungers and a handful of deck chairs, finding a spot to relax wasn’t easy.

I read that the hotel used to have a partnership with a local gym. I don’t know exactly which one that was, but I’d be pretty certain it would have more equipment than Click Clack’s very expensive-looking new space. It had a bench, a couple of cardio machines, mats, and free weights.

Advertisement

I appreciate the gym’s good intentions, but I used Athletic Gym Manila instead. It was one of the best-equipped gyms I’ve used in Latin America and was just a 15-minute walk away.

5. There Was a Strict No-Guest Policy

As I travel mainly on my own, I always just leave the reservation for 1 person. However, whenever a friend can join me, I’ve never had an issue with adding a name to a hotel room at the last minute. Such was the case at Click Clack, so I mentioned this at check-in. The same guy who wanted to charge me to use the room early told me this wouldn’t be possible. I realized, after spotting a sign about sex tourism and asking around, that this is a common policy in Medellín and not just Click Clack.

Hyatt Click Clack Medellin sex tourism sign
FYI.

6. The Location Wasn’t for Me

El Poblado isn’t ideal if you want an authentic Colombian experience. As it has become a hugely tourist area, you can’t walk more than a block without someone trying to sell you a “massage” or narcotics. It even happens in broad daylight, and it wasn’t long before it started to grate on me.

I had an interesting conversation about this with my Uber driver en route to the airport. He said this kind of tourism is giving Medellín a bad name, but there are still other parts of the city that aren’t overrun with tourists and where you can experience the real Medellín.

Final Thoughts

After the false start, I tried my best to keep an open mind during the rest of my stay at Click Click Medellín.

However, the hotel needs to make a few changes if it wants to be known as a true 5-star hotel. Charging extra for an early check-in and not providing complimentary drinking water by the pool are not the behaviors of a luxury hotel.

Hyatt Click Clack Medellin courtyard from above
Color me fooled by the aesthetic.

Candidly speaking, I got better value for money and a more 5-star-like experience at the 3-star TRIBE Hotel I stayed in previously. Ultimately, Click Click Medellín is not even close to being a 5-star hotel and should probably be avoided if you’re used to true luxury while traveling.

Frequently Asked Questions

How far is Click Clack Medellín from the airport?

Click Clack is 13 miles from the main international airport, José María Córdova International Airport (MDE).

Can you book Click Clack Medellín using points?

Yes, the nightly rate starts at 18,000 World of Hyatt Points.

Which are is the Click Clack hotel in Medellín?

Click Clack is in the tourist neighborhood of El Poblado.

Does Click Clack Medellín have a good breakfast?

Yes, the hotel offers a great à la carte and buffet breakfast.

Daniel Ross's image

About Daniel Ross

Daniel has loved aviation and travel his entire life. He earned a Master of Science in Air Transport Management and has written about travel and aviation in publications like Simple Flying, The Points Guy, and more.

INSIDERS ONLY: UP PULSE

Deluxe Travel Provided by UP Pulse

Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy. This site is protected by reCAPTCHA. Google's privacy policy  and terms of service  apply.

Deluxe Travel Provided by UP Pulse

We Recommend

Platinum Card® from American Express

  • You may be eligible for as high as 175,000 Membership Rewards® points after you spend $12,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Get more for your travels with 5X Membership Rewards® points on all flights and prepaid hotel bookings through American Express Travel®, including Fine Hotels + Resorts® and The Hotel Collection bookings. You earn 5X points on flights purchased directly from airlines or through American Express Travel® on up to $500,000 on these purchases per calendar year.
Show more
  • With over 1,550 airport lounges - more than any other credit card company on the market* - enjoy the benefits of the Global Lounge Collection®, over $850 of annual value, with access to Centurion Lounges, 10 complimentary Delta Sky Club® visits when flying on an eligible Delta flight (subject to visit limitations), Priority Pass Select membership (enrollment required), and other select partner lounges.* As of 07/2025.
  • $200 Uber Cash + $120 Uber One Credit: With the Platinum Card® you can receive $15 in Uber Cash each month plus a bonus $20 in December when you add your Platinum Card® to your Uber account to use on rides and orders in the U.S when you select an Amex Card for your transaction. Plus, when you use the Platinum Card® to pay for an auto-renewing Uber One membership, you can get up to $120 in statement credits each calendar year. Terms apply.
  • $300 Digital Entertainment Credit: Experience the latest shows, news and recipes. Get up to $25 in statement credits each month when you use your Platinum Card® for eligible purchases on Disney+, a Disney+ bundle, ESPN streaming services, Hulu, The New York Times, Paramount+, Peacock, The Wall Street Journal, YouTube Premium, and YouTube TV when you purchase directly from one or more of the providers. Enrollment required.
  • $600 Hotel Credit: Get up to $300 in statement credits semi-annually on prepaid Fine Hotels + Resorts® or The Hotel Collection* bookings through American Express Travel® using the Platinum Card®. *The Hotel Collection requires a minimum two-night stay.
  • $400 Resy Credit + Platinum Nights by Resy: Get up to $100 in statement credits each quarter when you use the Platinum Card® to make eligible purchases with Resy, including dining purchases at U.S. Resy restaurants. Enrollment required. Plus, with Platinum Nights by Resy, you can get special access to reservations on select nights at participating in demand Resy restaurants with the Platinum Card®. Simply add your eligible Card to your Resy profile to book and discover Platinum Nights reservations near you.
  • $209 CLEAR+ Credit: CLEAR+ helps get you to your gate faster by using your face to verify you are you at 55+ airports nationwide. You can cover the cost of a CLEAR+ Membership* with up to $209 in statement credits per calendar year after you pay for CLEAR+ with your Platinum Card®. *Excluding any applicable taxes and fees. Subject to auto-renewal.
  • $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees, such as checked bags and in-flight refreshments, are charged by the airline to the Platinum Card® Account. American Express relies on airlines to submit the correct information on airline transactions to identify incidental fee purchases. If you do not see a credit for a qualifying incidental purchase on your eligible Card after 8 weeks, simply call the number on the back of your Card. Qualifying airlines are subject to change. See terms & conditions for more details.
  • Start your vacation sooner, and keep it going longer. When you book Fine Hotels + Resorts® through American Express Travel®, enjoy noon check-in, when available, and guaranteed 4PM check-out.
  • $300 lululemon Credit: Enjoy up to $75 in statement credits each quarter when you use the Platinum Card® for eligible purchases at U.S. lululemon retail stores (excluding outlets) and lululemon.com. That’s up to $300 in statement credits each calendar year. Enrollment required.
  • $155 Walmart+ Credit: Receive a statement credit* for one monthly Walmart+ membership (subject to auto-renewal) after you pay for Walmart+ each month with the Platinum Card®.* Up to $12.95 plus applicable local sales tax. Plus Ups not eligible.
  • Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
  • $895 annual fee.
  • Terms Apply.
DMCA.com Protection Status