Things You Should Know Before Booking the Click Clack Hotel Medellín [Review]

The striking, modern facade of the Click Clack Hotel in Medellín, Colombia, caught my eye on my first visit to the city in 2022.

I added it to my list of hotels to visit and then completely forgot about it. Then, when I was planning a 4-day trip back to the city in April 2026, it popped up on the Hyatt website.

I’d already decided I wanted to check out the city’s TRIBE Hotel for 2 nights, so I set about researching the best ways to book a 2-night stay at Click Clack, too.

Having been writing about luxury hotels for over 7 years, there are certain things I’d expect of a hotel that calls itself 5-star. After a rocky start at check-in, would Click Clack meet my high expectations for a 5-star boutique hotel in Hyatt’s exclusive Mr & Mrs Smith collection?

Booking a Stay at the Click Click Hotel Medellín

Click Clack is a small boutique Colombian brand with only 2 properties: Click Clack Hotel Bogotá and Click Click Hotel Medellín. It’s also part of the Mr & Mrs Smith portfolio of luxury hotels, which Hyatt acquired in 2023. As such, you can book a stay using World of Hyatt points.

My usual go-to is to book direct. In fact, my initial plan was to use 18,500 World of Hyatt points for 1 night, and pay $280 cash for the second. Paying 18,500 points per night is a great value for a 5-star boutique hotel.

World of Hyatt benefits aren’t honored at Smith properties, so I wasn’t entitled to the late checkout I’d get at other Hyatt hotels thanks to my Discoverist status. That’s when I did some price comparing.

I’m trying to plump up my Avios account to fly British Airways’ new first class when it launches, so I’ve been using the BA eStore whenever I can. I logged in and saw Agoda was offering 11 Avios per £1 spent and was showing a 2-night Click Clack stay, including breakfast, for £366 ($489). As this would earn me around 4,000 Avios and I wouldn’t have breakfast included if I’d booked via Hyatt, booking via Agoda was a no-brainer on this occasion.

I paid with my U.K.-issued Platinum Card^® from American Express.

1. Expect Aggressive Extra Charges and Nickel-and-Diming

I was so excited to check in that I pretty much ran the 2 blocks from my previous hotel to Click Click.

Arriving a little after 9:30 a.m., I wasn’t expecting my room to be ready. I was, however, expecting check-in to go a lot better than it did.

I was told the room was ready, but if I wanted to use it, I’d need to pay 50% of the daily room rate. I think the words that came out of my mouth were “Are you joking?” He wasn’t.

Never in my 7 years of reviewing luxury hotels have I been asked to pay a fee to check in early for a vacant, ready room. This is 3-star behavior at best. Truly 5-star hotels that truly care about their guests usually go out of their way to let guests use the room as soon as possible. At this moment, I felt that Click Clack saw me more as a walking dollar sign rather than a valued guest.

Something felt a little off with this policy, so I decided to investigate further. Unafraid of fully embracing my inner Karen, I politely asked if there was a duty manager I could speak to.

Within a few minutes, smiley, friendly-faced Laura Rosas, assistant operations manager, came over and introduced herself to me. After I explained what happened, she apologized for the confusion and suggested there may have been a miscommunication.

She apologized, explaining that the charge of 50% of the day rate was because she would have to assign a member of the housekeeping team to my room as a priority. The math still wasn’t mathing. She then said there could have been a language barrier, which wasn’t the case, since the whole conversation with the receptionist was in Spanish, which I speak almost fluently.

Whether it was a cover-up for a money-making policy or not, I accepted Laura’s apology, which included an offer of a complimentary breakfast. I politely declined, as I’d already eaten, but accepted a complimentary double espresso instead.

Around 2 p.m., I received the key for my room, an hour before check-in time. There was no nasty extra charge.

I was unsurprised to see that the nickel-and-diming continued in the room. It’s common these days for hotels — no matter how many stars they have — to offer guests at least 1 bottle of water.

Click Clack charges its guests around $4.18 for water in the room. That’s actually cheap compared to the $8.50 for a small bottle of sparkling water at the pool.

2. Rooms Have a Quirky Yet (Mostly) Functional Design

I was glad to see the quirkiness of Click Clack’s exterior, which originally caught my eye, continued inside, giving the hotel a true personality.

This was the first time I’d ever seen the room-type denoted above the room number.

I really appreciate it when hotels go off-piste with room design and features. Click Clack certainly kept me entertained in that department. A particular favorite was the handy little pouches attached to the pegboard-style headboard, ideal for storing your bedtime read, TV remote, and notepad and pen.

I also liked that I didn’t have to request a luggage stand, since one was already in the room. It surprises me how often they’re not standard, and even more so when luxury hotels don’t have them at all.

I didn’t bother fully unpacking for a stay of just 2 nights, which was fine, as the room’s quirkiness took priority over ample storage.

As a solo traveler, I don’t mind having an in-room sink rather than a full bathroom.

Not only did it make the room feel more spacious, but it had some interesting design features that I’d never seen before.

I was most impressed by this leather toiletry bag, which housed a face cloth, a water glass, and other such classic bathroom amenities.

On the whole, I loved the design. I do, however, find word art and slogans written on things like mirrors a little bit dated and, dare I say it, tacky in 2026.

Though it was still tacky, I enjoyed the speech mark-shaped whiteboard above the toilet.

I usually prefer an external view, but I was pleasantly surprised by how bright the room was, even though it looked out onto the courtyard where breakfast is served.

3. It’s Worth Booking Breakfast Included

The open-air courtyard setting of the Click Click Kitchen is a glorious spot to enjoy breakfast.

The modest yet varied buffet and the à la carte menu made for a great combo. I could choose 1 item from each section of the menu: a hot drink, a cold drink (like a juice or smoothie), and a hot dish.

On the first morning, I went for my classic egg-white omelet, which was served with bread.

I went rogue on my second morning and ordered an avocado toast with 2 poached eggs. It came with a generous portion of avocado, and the orange yolk oozed deliciously from perfectly cooked eggs.

Buffet items included a colorful assortment of fruit, cheese, cold cuts, a small selection of pastries, and a variety of teas.

There was also a typical Colombian beef broth. It wouldn’t be my first choice first thing in the morning, but I love it when hotels incorporate local dishes.

If you don’t book a rate that includes breakfast, you can expect to pay around $20.

4. The Pool and Gym Were Underwhelming

To be a true 5-star hotel, amenities need to include at least a gym and a spa. A pool is nice to have, but it isn’t always possible, especially in older city hotels. Click Clack’s rooftop pool was one of the reasons I picked the hotel.

Like the rest of the hotel, the pool’s aesthetics were on point. I was looking forward to spending a couple of hours soaking up some rays before my Saturday afternoon flight to Honduras. However, with only 2 sets of sun loungers and a handful of deck chairs, finding a spot to relax wasn’t easy.

I read that the hotel used to have a partnership with a local gym. I don’t know exactly which one that was, but I’d be pretty certain it would have more equipment than Click Clack’s very expensive-looking new space. It had a bench, a couple of cardio machines, mats, and free weights.

I appreciate the gym’s good intentions, but I used Athletic Gym Manila instead. It was one of the best-equipped gyms I’ve used in Latin America and was just a 15-minute walk away.

5. There Was a Strict No-Guest Policy

As I travel mainly on my own, I always just leave the reservation for 1 person. However, whenever a friend can join me, I’ve never had an issue with adding a name to a hotel room at the last minute. Such was the case at Click Clack, so I mentioned this at check-in. The same guy who wanted to charge me to use the room early told me this wouldn’t be possible. I realized, after spotting a sign about sex tourism and asking around, that this is a common policy in Medellín and not just Click Clack.

6. The Location Wasn’t for Me

El Poblado isn’t ideal if you want an authentic Colombian experience. As it has become a hugely tourist area, you can’t walk more than a block without someone trying to sell you a “massage” or narcotics. It even happens in broad daylight, and it wasn’t long before it started to grate on me.

I had an interesting conversation about this with my Uber driver en route to the airport. He said this kind of tourism is giving Medellín a bad name, but there are still other parts of the city that aren’t overrun with tourists and where you can experience the real Medellín.

Final Thoughts

After the false start, I tried my best to keep an open mind during the rest of my stay at Click Click Medellín.

However, the hotel needs to make a few changes if it wants to be known as a true 5-star hotel. Charging extra for an early check-in and not providing complimentary drinking water by the pool are not the behaviors of a luxury hotel.

Candidly speaking, I got better value for money and a more 5-star-like experience at the 3-star TRIBE Hotel I stayed in previously. Ultimately, Click Click Medellín is not even close to being a 5-star hotel and should probably be avoided if you’re used to true luxury while traveling.