Marriott Bonvoy Hotel Loyalty Program – Full Review
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Marriott Summary Table
- Hotel Website Marriott.com
- Loyalty Program Marriott Bonvoy
- Hotel Brands 32 Marriott brands including Marriott, Sheraton, and Ritz-Carlton (Bvlgari and The Ritz-Carlton Reserve do not participate in Marriott Bonvoy).
- Points Are Worth ~0.65 cents/point
- Earn Points/Miles
- Redeem Points/Miles
- Award Chart Link Marriott Bonvoy Award Chart
Branded and Partnered Credit Cards
There are several credit cards that can help you earn Marriott Bonvoy points that can be redeemed for some amazing hotel stays.
Marriott Credit Cards
The Marriott Bonvoy Bold™ Credit Card, Marriott Bonvoy Boundless™ Credit Card, Marriott Bonvoy Brilliant™ American Express® Card, and the Marriott Bonvoy Business™ American Express® Card allows you to earn Marriott Bonvoy points directly.
Hot Tip: Check out the benefits and perks of the Marriott Bonvoy credit cards!
Chase Ultimate Rewards Credit Cards
If you earn Chase Ultimate Rewards points, you can transfer them to Marriott Bonvoy. However, even with a 1:1 transfer ratio, this is rarely a good use of Ultimate Rewards because of how many Marriott Bonvoy points award stays cost.
American Express Membership Rewards Credit Cards
You can also transfer points earned from your Amex Membership Rewards cards into Marriott Bonvoy points at a 1:1 transfer rate. But as with Chase Ultimate Rewards points, this is hardly the best use of your Membership Rewards points.
Hotel Overview
Marriott has over 7,300 properties in more than 130 countries and territories. Across 32 brands, Marriott rivals IHG for worldwide coverage among hotel chains.
Familiar brands such as Marriott, Courtyard by Marriott, and Renaissance have recently been joined by AC Hotels in Europe, Protea Hotels in Africa, and Delta Hotels in Canada.
Joining Marriott Bonvoy
Register online for a free Marriott Bonvoy account.
How to Sign in to Your Marriott Bonvoy Account
Sign in on the Marriott.com homepage. You’ll need to enter your email or Marriott Bonvoy number and password.
Viewing Your Account Activity
Your Marriott Bonvoy Account Overview page shows recent points activity, elite status progress, and special offers.
The Activity page shows detailed points activity; make sure to scroll down and see if you have any available free night certificates.
Promotion Central shows available promotions and your progress toward them.
Setting Points Earning Preferences
You can choose to earn points or airline miles for your Marriott stays. Marriott promotions are also based on your earning preference.
Choose points or miles on your Profile page. While there, select your stay preferences such as pillows and room accessibility.
Points Expiration
Marriott Bonvoy points expire after 24 months of inactivity.
Certain account activity such as gifting, transferring, and social media promotions do not count for extending your expiration date. See full terms for what constitutes qualifying activity.
Marriott Bonvoy Program
Marriott Bonvoy Elite Status
Marriott Bonvoy members get several benefits just for registering with the program, including complimentary in-room internet when booking directly with Marriott.
| Benefits | Member (0 to 9 nights/year) | Silver Elite (10 to 24 nights) | Gold Elite (25 to 49 nights) | Platinum Elite (50 to 74 nights) | Titanium Elite (75 to 99 nights) | Ambassador Elite (100+ nights*) |
|---|---|---|---|---|---|---|
| Complimentary In-Room Internet Access | X | X | X | X | X | X |
| Points Bonus | 10% bonus | 25% bonus | 50% bonus | 75% bonus | 75% bonus | |
| Late Checkout | X | 2 p.m. | 4 p.m. | 4 p.m. | 4 p.m. | |
| Dedicated Elite Reservation Line | X | X | X | X | X | |
| In-Hotel Welcome Gift | Points | Points, breakfast offering, or amenity | Points, breakfast offering, or amenity | Points, breakfast offering, or amenity | ||
| Enhanced Room Upgrade Based on Availability | X | Including select suites | Including select suites at Ritz-Carlton | Including select suites at Ritz-Carlton | ||
| Lounge Access | X | X | X | |||
| Guaranteed Room Type | X | X | X | |||
| Annual Choice Benefit | X | X | X | |||
| Additional Annual Choice Benefit | X | X | ||||
| 48-Hour Guarantee | X | X | ||||
| Ambassador Service | X | |||||
| Your24 | X |
*Plus $20k in annual qualifying spend; reduced to $14k in 2021
Marriott Bonvoy Silver Elite:
- All member benefits, plus
- 10% point bonus
Marriott Bonvoy Gold Elite:
- All Silver benefits, plus
- 25% points bonus
- Welcome gift at check-in
- Room upgrades (subject to availability)
- Complimentary in-room internet, even when not booking directly with Marriott
- Priority 2 p.m. late checkout
Marriott Bonvoy Platinum Elite:
- All Silver benefits, plus
- 50% points bonus
- Guaranteed room type
- Room upgrades (subject to availability)
- Guaranteed 4 p.m. late checkout (subject to availability at resort and convention hotels)
- Complimentary in-room internet, even when not booking directly with Marriott
- Guaranteed lounge access and continental breakfast for two at many brands
- Annual Choice Benefit — 5 Suite Night Updates or gift
Marriott Bonvoy Titanium Elite:
- All Platinum benefits, plus
- 75% point bonus
- Additional Annual Choice Benefits — 5 Suite Night Updates or gift
- United Airlines MileagePlus Silver status, via RewardsPlus
Marriott Bonvoy Ambassador Elite (100 Nights + $20,000 spend):
- All Platinum Premier benefits, plus
- Ambassador Service
- Your24 (check in to your room at any time and have it for 24 hours)
Hot Tip: See a thorough review of the benefits of Marriott Bonvoy elite status in our detailed guide.
Value of Marriott Bonvoy Elite Status
Marriott Bonvoy is widely considered to offer fewer benefits than competitors at comparable status levels. With Marriott Bonvoy elite qualification requirements among the hardest to achieve, this is a program used by many out of necessity for the many properties rather than preference.
Marriott Bonvoy Silver Elite is effectively non-status, with minimal benefits. It comes complimentary with the Marriott Bonvoy credit cards.
With the new program, Marriott Bonvoy Gold Elite loses the key lounge access and breakfast benefits, making it difficult to justify chasing this status level through hotel stays or co-branded credit card spend.
Marriott Bonvoy Platinum Elite gives lounge access and breakfast and a newly expanded range of brands. Some brands only provide a discount voucher rather than a full breakfast.
The new Marriott Bonvoy Titanium Elite and Ambassador Elite bring in popular benefits of the old Starwood Preferred Guest program in an effort to prevent those customers from defecting to competitors.
Earning Marriott Bonvoy Elite Status
Marriott Bonvoy elite status takes a lot of work! You’ll need a large number of stays to earn status. Less frequent travelers may do better seeking status in other hotel programs.
For 2021, Marriott Bonvoy is gifting all members 50% of the Elite Night Credits that their tier earned them in 2020. The spending requirement for Ambassador Elite status is also being reduced by 30% in 2021, from $20,000 to $14,000.
| Elite Status | 2021 Qualifying Nights/Spending | 2021 Elite Night Credits |
|---|---|---|
| Ambassador | 100 nights + $14K spend | 50 nights |
| Titanium | 75 nights | 38 nights |
| Platinum | 50 nights | 25 nights |
| Gold | 25 nights | 13 nights |
| Silver | 10 nights | 5 nights |
Marriott Bonvoy credit cardholders are gifted 15 qualifying nights per year. While you cannot get double Elite Night Credits for holding multiple personal Marriott Bonvoy credit cards, you can if you hold 1 personal and business Marriott Bonvoy card. This gives you a 30 qualifying Elite Night Credit boost each year.
Hot Tip: Curious what other changes Marriott Bonvoy has made in response to COVID-19? See our detailed guide on hotel status extensions, changes, and updates.
Marriott Bonvoy Lifetime Status
Marriott offers a lifetime status program:
Lifetime Silver Elite | Lifetime Gold Elite | Lifetime Platinum Elite |
|---|---|---|
250 nights and 5 years of elite status | 400 nights and 7 years of Gold Elite status | 600 nights and 10 years of Platinum Elite status |
Marriott Bonvoy and United RewardsPlus
Marriott and United have partnered with RewardsPlus.
Marriott Bonvoy Titanium members receive United MileagePlus Silver.
United MileagePlus Gold, Platinum, and 1K receive Marriott Bonvoy Gold Elite.
You need to register annually at RewardsPlus to get your new status.
How to Earn Marriott Bonvoy Points
Earning Marriott Bonvoy points starts with hotel stays.
Earning Points on Stays
Base Points: Earning points is separated into 3 categories by brand:
- Earn 10 points per $1 on most Marriott brands, which also includes the Marriott Vacation Club properties
- Earn 5 points per $1 at Element, Residence Inn, and TownePlace Suites
- Earn 2.5 points per $1 at Marriott Executive Apartments and ExecuStay
Elite Status Bonus: You will earn additional bonus points based on elite status — a 10%, 25%, 50%, or 75% bonus for Silver, Gold, Platinum, or Titanium Elite members, respectively.
Promotions: Marriott Bonvoy typically has a promotion every quarter for bonuses such as bonus points or free night certificates that reward frequent stays. Watch your email and make sure to register before your upcoming stays.
Earn Marriott Bonvoy Points and Status for Hosting Events
If you’re in need of a place to hold a meeting, look no further. Marriott offers meeting and event services that earn you points!
Earn a maximum of 60,000 points (2 points per $1) or 20,000 miles (1 mile per $1) for 1 qualifying event.
Elite members get a bonus when earning points, though not for earning miles:
| Meetings or Events | General Member | Silver Elite | Gold Elite | Platinum Elite | Titanium Elite | Ambassador Elite |
|---|---|---|---|---|---|---|
| Earn Rate | 2 points per $1 or 1 mile per $1 spent per qualifying event | |||||
| Bonus Points | 10% Bonus | 25% Bonus | 50% Bonus | 75% Bonus | 75% Bonus | |
| Maximum Points Earning per Event | 60,000 | 66,000 | 75,000 | 90,000 | 105,000 | 105,000 |
| Maximum Miles Earning per Event | 20,000 | 20,000 | 20,000 | 20,000 | 20,000 | 20,000 |
You have the option of splitting the points with another member.
Hot Tip: For your first meeting each year you can earn 10 Elite Night Credits. Plus, for each meeting, you can earn 1 Elite Night Credit per 20 room nights, up to 20 Elite Night Credits per meeting.
Share Marriott Bonvoy Points
Family members can transfer points for free.
Earn Marriott Bonvoy Points With Credit Cards
Chase and American Express both issue Marriott-branded credit cards, and have now standardized everyday spend earning at 2 Marriott Bonvoy points per $1 spend (some legacy Marriott cards earn less).
| Marriott Bonvoy Boundless™ Credit Card - Earn 100,000 Bonus Points after you spend $3,000 on purchases in the first 3 months from account opening. Get automatic silver elite status each account anniversary year; and a free night award (valued up to 35,000 points) every year after account anniversary. Plus, earn up to 17X points per $1 at over 7,000 participating Marriott Bonvoy hotels, and 2X points per $1 on all other purchases. Annual Fee is $95. |
| Marriott Bonvoy Bold™ Credit Card - Earn 50,000 bonus points when you spend $1,000 on purchases in the first 3 months of account opening. Earn up to 14X points per $1 at participating Marriott Bonvoy hotels, earn 2X on other travel purchases, then 1x on all other purchases. A solid card for Marriott loyalists looking for a no-annual-fee card offering Marriott Bonvoy Silver Elite status. |
| Marriott Bonvoy Brilliant™ American Express® Card - Earn 125,000 bonus Marriott Bonvoy points after you use your new Card to make $5,000 in purchases within the first 3 months. Plus, earn up to $200 in Statement Credits for eligible purchases at U.S. Restaurants within the first 6 months of Card Membership. Offer Expires 5/12/2021. Earn 6x per $1 at participating Marriott Bonvoy hotels plus 3x at U.S. restaurants and flights booked directly with airlines. Annual Fee is $450. Terms Apply. For rates and fees of the Bonvoy Brilliant card, click here. |
| Marriott Bonvoy Business™ American Express® Card - For a limited time, earn 100,000 bonus Marriott Bonvoy points after you use your new Card to make $5,000 of eligible purchases within the first 3 months of Card Membership. Plus, earn up to $150 back in statement credits on eligible purchases made on your new Card within the first 3 months of Card Membership. Offer ends 5/12/21. This is a solid card for business owners who will get complimentary Marriott Bonvoy silver elite status. Annual fee is $125. Terms Apply. For rates and fees of the Marriott Bonvoy Business Card, click here. |
Other Ways to Earn Marriott Bonvoy Points
Marriott Bonvoy has many travel and shopping partners. See our How to Earn Marriott Bonvoy Points article for ideas.
Keep in mind: the trade-off to earning Marriott Bonvoy points is that you won’t be earning other hotel or airline points, which may be more valuable to you.
How to Redeem Marriott Bonvoy Points
Free hotel nights are the primary awards for Marriott Bonvoy points. You can also use points for room upgrades, hotel amenities, and other services.
There are no blackout dates for use of rewards points toward hotel nights, which means that using them during peak holiday travel or other busy periods can exponentially increase their value! However, hotels must have room availability.
Types and Cost of Room Awards in Marriott Bonvoy
Your rewards can be used as a standard award or a Cash + Points award.
The easiest way to use your points is to book from Marriott.com and click on the “use points” option. It will then list all the hotels in your search city that have availability during your stay.
The number of points you use depends on time, location, and brand.
Marriott Bonvoy Award Chart
| Standard | Off-Peak | Peak | ||||
| Category | Cash + Points | Points Only | Cash + Points | Points Only | Cash + Points | Points Only |
| 1 | $55 + 3,500 | 7,500 | $50 + 2,500 | 5,000 | $60 + 4,500 | 10,000 |
| 2 | $65 + 6,000 | 12,500 | $60 + 5,000 | 10,000 | $70 + 6,500 | 15,000 |
| 3 | $80 + 8,500 | 17,500 | $70 + 7,500 | 15,000 | $90 + 9,000 | 20,000 |
| 4 | $105 + 12,000 | 25,000 | $90 + 10,000 | 20,000 | $120 + 13,500 | 30,000 |
| 5 | $140 + 17,000 | 35,000 | $120 + 16,000 | 30,000 | $165 + 19,000 | 40,000 |
| 6 | $190 + 25,000 | 50,000 | $165 + 22,000 | 40,000 | $225 + 27,500 | 60,000 |
| 7 | $250 + 30,000 | 60,000 | $225 + 27,500 | 50,000 | $325 + 35,000 | 70,000 |
| 8 | $440 + 42,500 | 85,000 | $325 + 35,000 | 70,000 | $635 + 50,000 | 100,000 |
The required number of Marriott Bonvoy points for an award stay is determined by the category of a given hotel. Award redemptions book you a standard room.
Fifth-Night Free
When you redeem points for 4 nights, you get a fifth night free.
Room Upgrades
Room upgrades are charged in blocks of 5,000 points. Some hotels and rooms require multiple upgrade blocks of 5,000 points. Cash upgrades are an alternative. All upgrades subject to hotel availability.
Instant Redemptions
Use your points for statement credits for room charges on Marriott stays with Instant Redemptions.
| Points | Dollars |
|---|---|
| 250 | $1 |
| 1,250 | $5 |
| 2,500 | $10 |
| 5,000 | $20 |
| 12,500 | $50 |
| 25,000 | $100 |
| 125,000 | $500 |
Frequently asked questions
What is Marriott Bonvoy?
Marriott Bonvoy program is the hotel loyalty program for Marriott hotels.
Your free membership grants access to benefits at Marriott properties.
Each stay earns you points that can be redeemed for free nights and other rewards.
Why should I join Marriott Bonvoy? Is it worth it?
Marriott Bonvoy is a free program offered by Marriott to enhance your experience while staying at Marriott properties.
By signing up and staying at Marriott hotels, you will earn points and credits toward your elite status. The higher your elite status, the better benefits you get.
Elite status benefits include things such as free Wi-Fi, free nights, room upgrades, bonus points, and more.
Points earned can be used directly on free rooms, spent in the Marriott shopping portal, or transferred to other loyalty account travel partners.
How does Marriott Bonvoy work?
First, you sign up for the program and get a membership number and loyalty account. Then, each time you stay at Marriott hotels, you will earn base points as well as elite status credits.
If you earn enough base points or status credits, you will advance to the next level of elite status.
The elite status tiers are Member, Silver, Gold, Platinum, Titanium, and Ambassador. It takes an increasing number of points, nights, and/or stays to reach the next tier.
As your elite status level goes higher, you’ll get better benefits, such as complimentary upgrades.
You can earn points as well. These are earned for hotel stays, and you will receive more the higher your elite status goes. Points can also be earned by patronizing businesses that Marriott Bonvoy partners with.
Once you have accumulated enough points, you can use them for free rooms, free merchandise, travel, or transfer them to travel partners.
Is there a Marriott Bonvoy credit card?
Yes, you can see our reviews of the Marriott Bold card, Marriott Boundless card, Marriott Bonvoy Brilliant card, and the Marriott Bonvoy Business card.
You can also earn Marriott Bonvoy points by transferring them from Chase Ultimate Rewards. Points can be transferred from the following Ultimate Rewards cards:
How many Marriott Bonvoy points do I have?
To see your rewards balance, you’ll need to sign in to your Marriott Bonvoy account here. Once you sign in, you’ll see your rewards balance at the top of the page.
What are Marriott Bonvoy points worth?
Marriott Bonvoy points can be worth a variety of dollar amounts, typically ranging between 0.4 and 1.6 cents per point.
A free night in a Category 1 hotel costs as low as 5,000 points, and a Category 8 costs 70,000; these figures can help you see the range of values. You can find the full rewards chart here.
Are Marriott Bonvoy points transferable?
Yes. You can transfer them to other Marriott Bonvoy members, donate them to charity, or transfer them to travel partners. Transferring to other members are subject to an annual limit of 100,000 points transferred per Marriott Bonvoy account.
When do Marriott Bonvoy points expire?
Marriott Bonvoy points expire after 24 months of no account activity. To keep them, you just need to earn or redeem points or stay in a Marriott hotel.
Spending on your Marriott Bonvoy credit card also meets this requirement.
Where is my Marriott Bonvoy account number?
You’ll see your account number when you log in to your account.
You can also find an email from Marriott Bonvoy when you joined that has your number on it.
If none of those methods work, you can either use the “forgot my password” function to find your information, or call Marriott Bonvoy customer service to retrieve your number.
What are the Marriott Bonvoy benefits? What are Marriott Bonvoy elite status levels?
The benefits of joining Marriott Bonvoy are many. You get free in-room Wi-Fi as well as exclusive offers, a fifth-night free on redemptions, and the ability to use its travel partners.
As you work your way up the levels, you’ll earn more. The elite status levels are Member, Silver, Gold, Platinum, Titanium, and Ambassador.
Additional benefits include late checkout, gift shop discounts, special reservation lines, complimentary upgrades, faster internet, partnered program status benefits, arrival gifts, and more!
Perhaps the best benefit is bonus points for staying, which will allow you to reach rewards more quickly.
What is a JW Marriott?
JW Marriott is a luxury brand of hotels under Marriott International. There are currently over 90 JW Marriotts across big cities and resort locations worldwide.
What is the Marriott Vacation Club?
Marriott Vacation Club is the Marriott timeshare program. You can buy into the program to earn the ability to utilize more than 90 Vacation Club resorts.
In addition, there are hundreds of other affiliated properties and access to additional vacation awards. Like most timeshares, you purchase a bank of points for the year, which you can use toward properties around the world.
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Thanks for the updates. Is there anyone that we can write at Marriott regarding the changes to lounge access for Gold Elite?
Hi Catherine. Yes, you can email Marriott Bonvoy regarding specific issues by using this link. https://www.marriott.com/marriott/contact.mi
I have to say that I have been a Gold Member for over two years now and the program is terrible. They say Gold members can receive upgrades, but every time I stay I never receive one. They don’t add all of your elite nights that you stay unless you catch it and spends hours on the phone with them to get them added. I have even been hung up on more times than I can count. I’ve stayed at some of their best hotels and still been placed in rooms that hadn’t even been cleaned. When a problem arises, having elite status doesn’t help a bit. You need to book through their site in order to get points, but their site is often more expensive than other sites. I don’t see the benefit.
I’ve been a Marriott gold Elite member got years. I have their Bonvoy credit card use it to get points. Now I’m not allowed to use their lounge unless I’m a platinum elite. This is one of their many changes after their merger with SPG. Obviously, this elite status is designed for business travelers because an average family does not do 50 nights a year. This means that their intention is not to reward average families. Since we are a military family we used to get a discount on many Marriott properties. Now they appear to offer military rates but most of them are higher than regular rates by far. For example, in Maui, a regular night is $411. If you apply a military discount, the price is $526. I don’t feel valued as an elite member or military veteran anymore.
I still can’t find information that explains that if you achieve the status in one year, do you go back to nothing in January of the following year? For example, if I earn GOLD status in August 2019, I know I get the benefits until December 31, 2019 but what happens January 1st? Do I keep GOLD or do I start back at the bottom and NOT get any benefits until I earn that status again?
Hi Miro and thanks for your question. Elite status is earned on a calendar year basis. You then keep that status through the following year and it resets in February after that year. For example, you have until December 31st of 2019 to earn status for 2020. If you achieve Gold status in August of 2019, you will have Gold status for the remainder of 2019, have qualified to keep Gold status for all of 2020, and your status will reset in February 2021 based on your stays in 2020.
It is sad to see what has happen to Marriott over the past few years. You need to hire an attorney to review the program. What ever happen to the great old days of Marriott putting the CUSTOMER FIRST? It is a DISGRACE to the Marriott name of old. I bet the Father is turning over in his grave.
As a family of 4, I’m not convinced that our Chase Marriott Bonvoy Card is the best option. We’re platinum members with lots of points.
Every time I try to book a room on points, I’m told points are redeemable for 2 guests to a room only and I need to book 2 separate rooms.
That’s ridiculous. Split my husband & I up, we each get one kid? Or put my 9 & 11-year-old in one room?? It just doesn’t make sense.
Is there any way around this? Do I chance it & just say 2 guests to a room & hope for the best?
Any info or insight is helpful.
Hi Christine,
I’m shocked to hear they told you this as I personally redeemed points for a room with 3 adults, with no issue, just a few months ago. Were you told this by the hotel you were trying to book with or by Marriott directly?
Hi Jarrod,
Thanks for the reply. I’ve never actually called the hotels. Always just book online. Maybe if I called, I could explain the situation.
I actually dealing with this right now as I try to book our upcoming trip to Lisbon, Portugal.
I was told that there would be an “extra person fee.” Depending on the hotel, it could be $30 (Sheraton Cascais) or as high as $120 (Penha Longa). And that’s only for 3 guests (2adults, 1child). When I try to add an additional child (again we are a family of 4), I get a message that the hotel is “not taking redemption bookings at this time.”
I do want to add that we are a military family stationed in Germany & we travel A LOT! Maybe it’s just hotels in Europe? I’m not sure but it’s something our family runs into all. the. time.
Hi Christine,
I would definitely suggest contacting the hotel, or someone from the Marriott customer service team, and see if they can explain this policy to you. It may be the case that this policy are unique to these hotels, but don’t apply to others in the Marriott portfolio. In any case, I think that would be your best course of action. Hopefully, you’re able to get it all sorted out!
Hi, if I reserve a room for my immediate family members, will they enjoy the facilities of the membership level such as lounge access, upgrades, free breakfast, etc.?
Hi Sabri,
Most hotel programs will let you make reward night bookings for others. The catch is that technically elite benefits don’t apply in those instances since it’s the status of the person staying that counts. So they may extend the elite benefits to your family, but they are not required to do so.
Thanks for reading!
Hi, I’m new to Marriott Bonvoy but I have 43 nights this year and will not be staying at a Marriott property again until next year. If I get the Chase Marriott card with 15 elite nights now will it count for this year and put me at Platinum level?
Hello David. The 15 elite qualifying nights are awarded on a calendar year basis and are credited in the first quarter prior to March 1st. So unfortunately they would not be credited this year. You could hold a small meeting at a Marriott and receive 10 elite qualifying nights with their Rewarding Events program. Those are credited shortly after the meeting is held.
I just got off the phone with Tiffany who works for the Marriott Bonvoy Loyalty program. She was the 5th person I had talked to in regards to a hotel reservation cancellation. Without going into the minute details, I would just tell anyone who has any questions about ‘anything’ to bypass the Sheraton jungle and go directly to the Loyalty program for answers. I was very frustrated and there are so very many Sheraton phone numbers out there. I knew immediately I was speaking to someone who knew what was going on and knew exactly how to handle my situation. Thank you, Tiffany, for a pleasant experience with an unpleasant situation. You restored my faith in a system fraught with recorded messages, Muzak and off-location employees. As I am commenting, I get a return phone call from Sheraton Broadway Plantation employee ‘Sam’ who has already been notified of my problem and has resolved it much to my satisfaction and amazement. A big shout out to Tiffany and Sam. Thank you!
I need to know how to communicate to someone higher up at Marriott Rewards. With my points, I had purchased a travel package with airline points and 7-night hotel stay. We got the airline miles, but were not able to use the 7 night hotel stay due to a significant motorcycle accident that I was in. Hospital, nursing home, doctor and rehab visits prevented me from using it. We asked for and got a one-year extension to use it. I am still doing rehab and asked for another one-year extension. The Marriott rep refused and submitted my case for review. The next level refused. I talked to a supervisor and found out that they changed the rules in recent years and would not extend beyond one year. The supervisor would not budge and would not give me the email or phone number of anyone higher up. I understand the policy and that Marriott has been getting more restrictive on how members are treated, but this was a real accident and it is taking a long time to return to traveling capacity. Does anyone know how I can get someone higher up to restore my 7 night hotel portion of the package? It is not like I sat around and let it expire. I expected a lot more from Marriott especially given that I am lifetime Platinum. Please help.
Hi Bob,
I am really sorry to hear about this frustrating situation. While the emails and phone number of the higher-ups at Marriott do not appear to be public, one option would be to send a letter into their guest services headquarters. Here is the address:
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047 USA
I hope you’re able to get this resolved!
I am the finance manager of a property and I want to understand the calculation behind loyalty expense and reimbursement?
Hello Philip. We have no affiliation with Marriott. We are Upgraded Points, a blog specializing in providing resources for using points, miles, and travel information. You would want to contact Marriott corporate directly with your question. Their corporate phone number is 1-301-380-3000 or you can visit their website http://www.Marriott.com.
I am very disappointed in the Marriott Loyalty rewards program. I booked a stay at the Gaylord in Nashville. I was supposed to stay March 4 – 6, but had to cancel due to sickness. The hotel still charged me for one night, which I am okay with because I canceled on the 3rd. However, I didn’t get any rewards points, which is the least Marriott could do. They got my money, but I was told that the policy states that I also need to stay at the resort to get the points. I have asked two different representatives to explain the reasoning for that policy. They got my money and were able to turn around and re-book the room for the night I paid for, but did not stay. The least they could do is throw me a few points for the $237 per night. I am very disappointed.
Hello,
I would like to be removed from the Marriott Bonvoy loyalty program since I am no longer using it.
Please inform me as to how to remove my name, email and any other personal/private information from your records in order to stop being a member.
Thank you.
Hi Silvia. Please understand we are not Marriott Bonvoy. We are Upgraded Points, a blog specializing in resources for travel and using your loyalty program points and miles. You can contact Marriott Bonvoy Rewards by calling 800-267-7468.
Thank you, Christine. Please advise as to how I can unsubscribe from receiving Upgraded Points emails as I’m not interested in participating.
Thanks.
Hi Silvia. There is an unsubscribe link at the bottom of the email. However, we would be sad to see you go. Thank you for reading.
The selection of items that can be redeemed for points is very limited. Redemption made last year for glassware arrived broken due to inadequate packing material; they did replace the item, but they are not updating their site so a recent redemption showed an item in stock, but when order it needed to be back-ordered. Emails went unanswered, and finally got a real person on the phone who canceled that part of the order and is going to refund the points; however, they don’t send a confirmation showing the cancellation occurred and it is up to me to check back between 7-10 days to confirm if the points were redeemed Don’t know why it would take any amount of time to get points put back in after an order is canceled unless it takes them 7-10 to cancel an item, which is unreasonable.