Everything You Need to Know About Gogo Inflight Internet

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Whether you travel in first, business, or economy class, having Wi-Fi access on your flight would probably make it more enjoyable. This can be particularly important on transcontinental flights and long international flights.

Some just want to be able to talk with friends or browse the web, while others are traveling for work; either way, having Wi-Fi inflight could make their lives much easier.

Whether you’re looking for some entertainment or trying to finish a project, Gogo inflight Wi-Fi could be an important part of your flying experience.

What Is Gogo?

Gogo is an inflight broadband Wi-Fi provider that serves around 20 airlines and is installed on roughly 2,500 planes.

The Gogo inflight network allows travelers to access the internet to respond to emails, read the news, and much more.

What Airlines Use Gogo?

Airlines from around the world utilize Gogo to provide Wi-Fi access for their passengers.

Airlines Supported by Gogo
Air Canada (and Rouge)Cathay PacificKLM
Air FranceDelta Air LinesLATAM
Alaska AirlinesGol AirlinesLevel
American AirlinesIberiaUnited Airlines
British AirwaysJapan AirlinesVirgin Atlantic
 Cathay DragonJTAVirgin Australia

How Reliable Is Their Wi-Fi?

Gogo 2K Satellite Service
Gogo 2K Satellite Service. Image Credit: Gogoair.com

The Gogo inflight network has improved significantly since it was first launched on commercial aircraft nearly 10 years ago.

That being said, Wi-Fi speeds remain inconsistent since many planes are still outfitted with air-to-ground (ATG) systems. This is significantly slower than Gogo’s newer satellite system.

On planes using the older ATG systems, load speeds can become frustratingly slow if most people on your flight decide to use Wi-Fi. Since T-Mobile partners with Gogo to provide its customers 1 hour of Wi-Fi for free, this can result in what amounts to a traffic jam on the inflight network.

As Gogo rolls out its newest product, a satellite system known as 2Ku, we hope to see better speed and reliability across the board. Around 600 airplanes have been fitted with Gogo 2Ku so far, with another 1,400 awaiting the upgrade.

Gogo’s older system does not cover the entire globe, and when on a long-haul flight, there’s a good chance you’ll cross through a dead zone at some point and lose Wi-Fi.

With Gogo 2Ku satellite Wi-Fi, the network will be vastly improved covering much of the world, as you can see from the map above.

Can You Stream Video Inflight?

Unfortunately, if your flight is utilizing the ATG system, it is not possible to stream video. There is good news, though! The newer 2Ku satellite system does support video.

Hopefully, this means we will be able to stream videos of our choosing soon!

How Much Does Gogo Cost?

Gogo Day Passes
Gogo Day Passes. Image Credit: Gogoair.com

For participating airlines, Gogo allows you to purchase hourly and day internet passes and plans prior to flights. If you forget to do so before your flight, you can still purchase a pass inflight (although it may be more expensive).

Currently, 4 of Gogo’s airline partners participate in these passes: Air Canada, Alaska Airlines, Delta Air Lines, and United Airlines.

Gogo PassesValid Airlines
1-hour pass$7Air Canada, Alaska Airlines, Delta Air Lines, and United Airlines
All-day pass$19Air Canada, Alaska Airlines, Delta Air Lines, and United Airlines
Delta global day pass$28Delta Air Lines

If you travel on a regular basis, you might be better off purchasing one of their subscription plans. Gogo offers 4 different plans and in addition to the 4 previously mentioned airlines, American Airlines also participates in some of these subscription plans.

Gogo Subscription Plans
Gogo Subscription Plans. Image Credit: Gogoair.com
Gogo Subscription PlansValid Airlines
Monthly airline plan$49.95 per monthAlaska Airlines, American Airlines, and Delta Air Lines
2-device plan$59.95 per monthAmerican Airlines and Delta Air Lines
Global Delta plan$69.95 per monthDelta Air Lines
Annual airline plan$599.00 per yearAlaska Airlines and Delta Air Lines

Make sure you read the details about each plan to ensure it covers your needs. If you have a lot of upcoming domestic travel, a global plan might not be necessary. If you will be traveling internationally, though, a global plan would be vital.

How Do I Get Free Wi-Fi When Flying?

As you can see from Gogo’s pricing plans above, inflight Wi-Fi is not cheap. Fortunately, there are a few credit cards that provide Gogo Wi-Fi passes as part of their perks, valid on domestic and international flights.

Credit CardNumber of free Gogo passesCredit card annual fee
The Business Platinum® Card from American Express10$595
U.S. Bank Altitude Reserve Visa Infinite® Card12$400
UBS Visa Infinite credit card12$495
Crystal® Visa Infinite®12$400

Even if you will need more Gogo Wi-Fi passes, knocking out some of the cost is a great benefit from these cards!

The Business Platinum® Card from American Express also provides access to Boingo hotspots in many airports if you need Wi-Fi while waiting for a flight.

Is Gogo Inflight Wi-Fi Worth It?

Whether purchasing Gogo’s inflight Wi-Fi is worth it to you will be determined by several factors.

Business travelers with tight deadlines might find internet access a must on all flights. However, leisure travelers on short flights might see the price and decide they’d be happy to read a book instead.

Final Thoughts

At this point, almost all travelers expect access to an inflight Wi-Fi network. Gogo continues to roll out a better product, but it’s not cheap.

However, staying connected to the world outside their plane can be valuable to travelers of all sorts. Don’t forget that some credit cards like The Business Platinum Card® from American Express provide internet passes that can help with the cost!

FAQ

What is Gogo inflight internet?

Gogo provides inflight Wi-Fi on nearly 2,500 planes across 20 commercial airlines. Depending on the type of Wi-Fi provided (air-to-ground or satellite,) passengers can send and receive messages using messaging apps, read emails, browse the web, or stream video content (if the service supports this).

How do I use Gogo Wi-Fi?

You can purchase a pass or a plan prior to or during your flight. You then simply log in to your Gogo account to redeem your day pass/plan.

How much is an internet pass with Gogo?

Prices vary from a 1-hour pass for $7 to $599 for an annual subscription plan.

How does Gogo work?

Currently, Gogo operates 2 different inflight Wi-Fi systems. One is an air to ground (ATG) system while the other is a satellite system. Gogo is in the process of rolling out the latest satellite system (2Ku) that will be the fastest inflight Wi-Fi available.

Can I stream video with Gogo?

Gogo does not currently support inflight video streaming. However, their 2Ku satellite system has the necessary speeds to allow travelers to watch videos. Hopefully, video will soon be a standard part of inflight Wi-Fi.

Spencer Howard

About Spencer Howard

Always a fan of flying, it was only natural that Spencer was drawn to finding a way to improve the travel experience. Like many, he started this journey searching for cheap flights to take him around the world. This was fun for a while, but Spencer was intrigued by the idea of flying in business and first class! Throwing himself into what became an extensive research project, Spencer spent 3-4 hours per night learning everything he could about frequent flyer miles over the course of several months (he thinks this is normal).

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5 comments

  1. Christopher DAngelo · March 28, 2019 · Reply

    Gogo Inflight has to be the worst service in any industry on the planet. Consistently and persistently slow or frozen, repeated dropped connections. If they were honest, they would shut it down or at least run banners that you are going to be wasting your money and time. Every penny spent on Gogo Inflight is $10 too much!

    • Hey Christopher – thank you for sharing your experiences with GoGo Inflight…and sorry to hear that they cause you so many issues. Hopefully they will continue to improve as there’s definitely competition around.

  2. ldplatt · May 8, 2019 · Reply

    With United Wifi my experience is that Gogo does not work on most of their planes when there is the United wifi. Has this changed? Is there a separate plan that covers both?

    • Stephen Au · May 22, 2019 · Reply

      Hey Idplatt,

      The way it works is United has several Wi-Fi providers and it depends on the coverage network, airplane, and routes you’re flying on. Some that come to mind are Gogo, Panasonic, ViaSat, OnAir, and Thales. The only way to get coverage for all of United’s providers is to purchase a Wi-Fi subscription from United Airlines.

      Find out more here:
      https://www.united.com/ual/en/us/subscription/wifi

  3. I recently canceled my Business Platinum Amex card and it looks like they clawed back my gogo flight passes, very disappointing.

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