Edited by: Nick Ellis
We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.
One hotel chain with a large presence in Latin America, the Caribbean, and Europe has partnered with Autism Double-Checked to provide autism-inclusive certification. Every forward-facing staff member at Karisma Hotels & Resorts will undergo training to better serve guests on the autism spectrum.
“We continually work to exceed our guests’ expectations by adapting ourselves to their needs,” said Daniel Lozano, Vice President of Operations at Karisma Hotels & Resorts. “In addition to ongoing training, this added resource will assure guests that we take their concerns seriously and that we want them to feel at home at our resorts.”
Keep reading to find out more about this innovative new offering.
Autism Double-Checked Certified
Autism Double-Checked offers travel industry-specific training to staff at airlines, hotels, tour operators, and travel agencies. In order to receive Autism Double-Checked certification, an organization has to complete intense training of all staff, department-specific training, as well as develop a property-specific visitor guide.
Karisma Hotels & Resorts will be the first-ever hotel brand to have a so-called Autism Concierge. The concierge will be available to answer guests’ questions regarding their family member’s specific needs as they relate to autism. The concierge is available to answer questions before and during stays.
As part of the new program, guests staying at a Karisma property can request a door alarm to be installed temporarily to provide security and peace of mind during their vacation.
Where To Find Karisma’s Autism Concierge
As of today, July 31, 2023, select Karisma Hotels & Resorts properties in Mexico and the Dominican Republic have completed the training required to be certified as Autism Double-Checked. Those properties include but are not limited to the following:
- Nickelodeon Hotels & Resorts Riviera Maya
- Generations Riviera Maya
- El Dorado Maroma
- Margaritaville Beach Resort Cap Cana
- Nickelodeon Hotels & Resorts Punta Cana
To find out if a Karisma Hotels & Resorts property has an Autism Concierge, email email@example.com.
An Autism Concierge is a step in the right direction toward equity and inclusion in the travel industry for those on the autism spectrum. Karisma Hotels & Resorts is the first in the world to offer this amenity, but, hopefully, more hotel brands will follow its lead and take similar important steps.
Featured Image Credit: Nickelodeon Hotels and Resorts Punta Cana
Was this page helpful?
INSIDERS ONLY: UP PULSE™
Travel is changing fast... Stay on top of all the points strategies, exclusive offers & pivotal news - and lock in huge savings along the way.
Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.
UP's Bonus Valuation
This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.