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Delta passengers are in for an upgraded ground experience the next time they depart from Los Angeles International Airport (LAX).
The airline has unveiled the brand-new Delta One check-in and West Headhouse, which brings the airline 1 step closer to completing the multi-billion dollar overhaul of its space at the airport.
The improvements to the ground experience at LAX come as part of Delta’s quest to become the airline of choice for Angelenos.
“We’re building on our position as LAX’s leading premium global carrier and achieving yet another infrastructure milestone ahead of schedule – enabling an ever-elevated travel journey for our Los Angeles customers,” said Scott Santoro, Vice President of Global Sales at Delta. “Now that the summer travel season has officially kicked off, Delta couldn’t be more ready to get our customers where they want to go most.”
Here’s what you can expect the next time you fly Delta from LAX.
The West Headhouse serves as a brand-new check-in area for Delta’s passengers.
The space features self-service kiosks where customers will be able to drop their packs and print their boarding passes.
The area will also open up a new point of access to airport security.
Delta also plans to introduce digital ID technology at both bag drop and security checkpoints before the end of the summer. It’s hoped this will further streamline the passenger journey through the airport.
Delta’s new Delta One check-in experience at LAX becomes the most exclusive premium check-in experience among commercial carriers in the U.S.
Hot Tip:Delta One is the Atlanta-based airline’s most exclusive cabin. Thankfully, you don’t have to empty your bank account to try it out as there are some great options for booking Delta One tickets using points.
From white-glove service and refreshing towels to a private TSA screening line and direct Delta Sky Club access, the airline is leaving no stone unturned when it comes to the premium passenger experience in Los Angeles.
Passengers will have to wait a little longer for the final stage of the improvements to the ground experience. Soon, the very first dedicated Delta One Lounge will open in the airport and will offer direct access from the new Delta One check-in area.
With the new Delta One wing, the carrier is better positioning itself to compete with other airlines that offer similar ground experiences for their premium passengers such as United Airlines with its Polaris Lounges, American Airlines with its Flagship Lounges, and Lufthansa with its First Class terminal.
The new West Headhouse and the Delta One check-in area will be a noticeable upgrade to the ground experience for all Delta passengers flying from LAX — no matter their status or cabin class.
Now, we continue to wait eagerly for the opening of the hotly-anticipated Delta One Lounge — we’ll be sure to report as soon as it does!
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Daniel has loved aviation and travel his entire life. He earned a Master of Science in Air Transport Management and has written about travel and aviation in publications like Simple Flying, The Points Guy, and more.
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5 comments
Jay Stone
June 02, 2023
Wish they would put one in ATL! Saved all my life to travel to Italy on Delta One! Will use the same lounges I can use for any flight!
At least change one of the 20 lounges you have in your hub! Closest we will come is when the new flagship Amex lounge opens!
Kathy
June 02, 2023
Typo…customers will be able to drop their backs and print their boarding passes.
Keri Stooksbury
June 02, 2023
Thanks for the catch (and for reading!), Kathy! All fixed.
Miranda
June 21, 2023
Keri, do you know if you can use this new Delta One check-in lounge if you have oversized baggage to check in (for example, a bicycle or musical instrument)? Or do you have to go to the main departures level for that?
Keri Stooksbury
July 04, 2023
Hi Miranda – I’m not sure! I’d suggest you reach out to Delta on Twitter or Facebook with your question (and please let us know what you find out!). Thanks for reading!
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