Always a fan of flying, Spencer wanted to find ways to upgrade his travel experience. Over the years, Spencer has been a guest speaker on multiple YouTube shows as well as podcasts on maximizing point...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
13 comments
Christopher DAngelo
March 28, 2019
Gogo Inflight has to be the worst service in any industry on the planet. Consistently and persistently slow or frozen, repeated dropped connections. If they were honest, they would shut it down or at least run banners that you are going to be wasting your money and time. Every penny spent on Gogo Inflight is $10 too much!
Alex Miller
March 28, 2019
Hey Christopher – thank you for sharing your experiences with GoGo Inflight…and sorry to hear that they cause you so many issues. Hopefully they will continue to improve as there’s definitely competition around.
ldplatt
May 08, 2019
With United Wifi my experience is that Gogo does not work on most of their planes when there is the United wifi. Has this changed? Is there a separate plan that covers both?
Stephen Au
May 22, 2019
Hey Idplatt,
The way it works is United has several Wi-Fi providers and it depends on the coverage network, airplane, and routes you’re flying on. Some that come to mind are Gogo, Panasonic, ViaSat, OnAir, and Thales. The only way to get coverage for all of United’s providers is to purchase a Wi-Fi subscription from United Airlines.
Find out more here:
https://www.united.com/ual/en/us/subscription/wifi
Robert
August 19, 2019
I recently canceled my Business Platinum Amex card and it looks like they clawed back my gogo flight passes, very disappointing.
Irene
December 03, 2019
It would seem, from various sources, that this [unlimited] Gogo inflight Wifi is only a privilege for Apple users. Way to screw everyone else AA.
jeph36
July 07, 2020
I am unable to find where to look to see how many free Gogo passes I have on my account. I can login to the Gogo account, but it does not have a balance of free passes any more (from either my CNB Crystal Visa or my Altitude Reserve). Does anyone know how to check this balance?
Jarrod West
July 13, 2020
Hi Jeph36,
So you can log into your account but it no longer shows your balance of free passes? Have you tried contacting Gogo directly to see why this is?
Jeremy
February 14, 2021
Here recently the t-mobile banner has just disappeared on AA flights as well as DL and on DL the free DL banner has disappeared to and no one can tell me why. Is it a setting on my iPhone or what?
Jarrod West
February 17, 2021
Hi Jeremy,
I’m not sure what you mean exactly – what t-mobile banner are you referring to?
Sam
February 05, 2022
Can I purchase wifi for my husbands flight from my phone?
Jarrod West
February 08, 2022
Hi Sam,
I do not believe so. Ordinarily, purchases need to come from the device you’re purchasing for.
Sam
May 04, 2023
I recently flew on alaskaair. used the alaskair app, but the in-flight entertainment would not load. Is there some phone or internet settings I need to change. I hear there is livehelp at gogo, but can’t find that.
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