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Hilton Expands Pet-friendly Options to 4,600+ Properties in U.S., Canada

Victoria M. Walker's image
Victoria M. Walker

Victoria M. Walker

Senior Content Contributor

Countries Visited: 26U.S. States Visited: 27

Victoria holds a B.A. in Broadcast Journalism from the Howard University School of Communications and is an award-winning journalist, travel reporter, and the founder of the “Travel With Vikkie” newsl...

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Get ready to see Fido and Lassie at more Hilton properties.

The chain announced an interesting partnership with a pet care company at thousands of hotels.

Here’s what you need to know!

Hilton’s New Partnership With Mars Petcare

Hilton has announced a partnership with Mars Petcare, which will allow guests at thousands of pet-friendly hotels to access virtual, on-demand support from a Mars Pet Expert Team (PET) during their stay.

The service will be available at more than 4,600 Hilton hotels across the U.S. and Canada.

According to Hilton, guests will have access to pet health, wellness, and behavioral support resources to answer questions related to traveling with a furry friend.

Access virtual support during your stay via Mars PET On-Demand. Image Credit: Mars Petcare

Guests will also receive a waived enrollment fee (up to $75) for new customers who purchase an Optimum Wellness Plan — which isn’t an insurance policy but a package that includes preventative care like vaccinations — through Banfield Pet Hospital. I browsed around on the Banfield website to see if this was really a good deal, as I have a 4-year-old dog. The enrollment fee for the particular plan I chose cost $77, with the cheapest monthly plan costing $48. If you already have pet insurance, you may not need this service, but it can be nice to have access to while on the road.

Hot Tip: To take advantage of the waived enrollment fee, guests should ask for access to the Mars Petcare online service upon check-in.

“Leaving a pet behind or boarding them when traveling can be stressful for both pets and their owners,” said Phil Cordell, Global Brand Head of Canopy by Hilton. “Most hotels in Hilton’s pet-friendly brands welcome our guests and their furry friends, especially now when pet-friendly accommodations have become such a key factor in not only determining the destination, but where to stay,” he continued.

Pet-friendly Hilton Brands

There are 7 pet-friendly Hilton brands. They include:

Hilton’s pet-friendly hotels offer guests (and their four-legged friends) amenities like pet bowls and extra waste bags. Some brands, like Canopy by Hilton, offer bedding, food, water bowls, and “bark bags” filled with toys and treats.

Hot Tip: Don’t forget to check out our guide to pet-friendly Hilton brands, including what you need to know about deposits, size restrictions, and more!

Final Thoughts

This is an exciting partnership for dog owners and their furry companions. With remote work becoming an option for more employees, many families are taking their pets with them on vacation instead of boarding Fido. Whether you’ll actually need the service — or even remember it exists — remains to be seen, but it’ll be nice to have it as an option on your next Hilton stay.

About Victoria M. Walker

Victoria holds a B.A. in Broadcast Journalism from the Howard University School of Communications and is an award-winning journalist, travel reporter, and the founder of the “Travel With Vikkie” newsletter.


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