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Volaris Baggage Fees and Policy (And Tips To Cover the Expenses)

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Erin Miller

Erin Miller

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An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
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Volaris has flexible fares when it comes to carry-on luggage. When traveling light, Vuela Basic is the most cost-effective fare with 1 standard cabin bag (domestic flights only) included, and passengers looking for more carry-on luggage can opt for Vuela Classic or Plus.

Volaris also has a generous checked bag allowance with a standard allowance of 1 x 55 pounds (25 kg), which is 5 pounds more than the average airline.

Volaris Carry-on Allowance

Domestic Flights

1 personal item: FREE
1 carry-on bag: FREE

Size and Weight Restrictions

  • Vuela Basic
    • Combined weight of the personal item and carry-on bag must not exceed 22 pounds (10 kg)
    • The personal item must fit under the seat in front of you
    • Carry-on size: 22 x 16 x 10 inches (55.9 x 40.6 x 25.4 cm
  • Vuela Classic and Plus
    • Combined weight of the personal item and carry-on bag must not exceed 44 pounds (20 kg)
    • The personal item must fit under the seat in front of you
    • Carry-on size: 22 x 16 x 10 inches (55.9 x 40.6 x 25.4 cm)

International Flights

  • Vuela Basic: 1 personal item
  • Vuela Classic: 1 personal item and 1 large carry-on bag
  • Vuela Plus: 1 personal item and 2 large carry-on bags

Size and Weight Restrictions

  • Vuela Basic: 14 x 18 x 8 inches (35.5 x 45.7 x 20.3 cm)
  • Vuela Classic: 1 personal item (14 x 18 x 8 inches) and 1 large carry-on bag (22 x 16 x 10 inches) weighing 22 pounds (10 kg)
  • Vuela Plus: 1 personal item (14 x 18 x 8 inches) and 2 large carry-on bags (22 x 16 x 10 inches) not exceeding a combined weight of 22 pounds (10 kg)

Carry-on Baggage Fees

First Carry-on BagSeasonDomestic RoutesInternational RoutesInternational Routes Between Central America
During Booking (Online and Call Center)
Low
Up to Mex$702
Up to $57.20
Up to $29
High
Up to Mex$910
Up to $63
Up to $29
Pre-flight (Online, Call Center)Low
Up to Mex$741
Up to $68.25
Up to $35
High
Up to Mex$741
Up to $89
Up to $42
At the AirportLow
Up to Mex$700
Up to $89
Up to $54
High
Up to Mex$800
Up to $90
Up to $70
At the Airport or Boarding Gate
Low
Up to Mex$700
Up to $107
Up to $59
High
Up to Mex$800
Up to $107
Up to $75

Low Season: February, March, May, June, September, October, November
High Season: January, April, July, August, December 

Lap Infant Carry-on Policy

  • Volaris has a Baby Combo package that includes a 22-pound (10 kg) diaper bag (9.8 x 15.7 x 15.7 inches (25 x 40 x 40 cm)).

Stroller Check Policy

  • The Baby Combo package allows passengers to check a car seat and a collapsible stroller, which can be brought up to the aircraft doors, in addition to receiving priority boarding.

Volaris Checked Baggage Allowance

Individually checked bags may not exceed maximum linear dimensions of 62 linear inches (158 cm) including handles and wheels or 55 pounds (25 kg).

  • Vuela Basic: 0 checked bags
  • Vuela Classic: 0 checked bags
  • Vuela Plus: 1 x 55-pound (25 kg) bag

Additional Baggage Fees

Additional checked luggage can measure up to 62 linear inches (158 cm), including handles and wheels, and weigh up to 55 pounds (25 kg). Up to 5 bags can be checked per passenger.

First Checked Bag

MomentSeasonDomestic RoutesInternational Routes Between Central AmericaInternational Routes
During Booking (Online and Call Center)
Low
Up to Mex$$1,027
Up to $43
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $75.40
  • Routes between Central America ⇄ U.S. or South America ⇄ U.S.: Up to $72
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $72
High
Up to Mex$1,027
Up to $43
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $104
  • Routes between Central America ⇄ U.S. or South America ⇄ U.S.: Up to $110
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $72
Pre-flight (Online, Call Center, or at the Airport)Low
Up to Mex$1,365
Up to $56
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $82.8
  • Routes between Central America ⇄ U.S.or South America ⇄ U.S.: Up to  $133
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $110
High
Up to Mex$1,365
Up to $56
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $121
  • Routes between Central America ⇄ U.S. or South America ⇄ U.S.: Up to $133
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $110
At the Airport or Boarding Gate
Low
Up to Mex$1,100
Up to $50
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $150
  • Routes between Central America ⇄ U.S. or South America ⇄ U.S.: Up to $110
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $110
High
Up to Mex$1,300
Up to $130
  • All routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico: Up to $150
  • Routes between Central America ⇄ U.S. or South America ⇄ U.S.: Up to $150
  • Routes between Mexico ⇄ Central America or South America ⇄ Mexico: Up to $130

Extra Checked Bags for Domestic Routes and Routes Between Central America

MomentSeasonDomestic RoutesInternational Routes Between Central America
During Booking (Online and Call Center)
Low
Up to Mex$1,300
Up to $204
High
Up to Mex$1,560
Up to $204
Pre-flight (Online, Call Center, or at the Airport)Low
Up to Mex$1,365
Up to $186
High
Up to Mex$1,365
Up to $186
At the Airport or Boarding Gate 
Low
Up to Mex$1,199
Up to $300
High
Up to Mex$1,500
Up to $300

Extra Checked Bags for Other International Routes

Moment
Routes
Price
BookingAll routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico
Low: $143
High: $143
Routes between Central America ⇄ U.S. or South America ⇄ U.S.
Low: $250
High: $260
Routes between Mexico ⇄ Central America or South America ⇄ Mexico
Low: $204
High: $204
Pre-flightAll routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico
Low: $121
High: $150
Routes between Central America ⇄ U.S. or South America ⇄ U.S.
Low: $264
High: $275
Routes between Mexico ⇄ Central America or South America ⇄ Mexico
Low: $186
High: $186
Airport and Boarding GateAll routes except Central America ⇄ U.S. or Mexico ⇄ Central America or South America ⇄ U.S. or South America ⇄ Mexico
Low: $190
High: $190
Routes between Central America ⇄ U.S. or South America ⇄ U.S.
Low: $300
High: $300
Routes between Mexico ⇄ Central America or South America ⇄ Mexico
Low: $300
High: $300

Excess Baggage Fees

Airport and Boarding Gate

WeightDomestic RoutesInternational RoutesInternational Routes Between Central America
57 to 77 pounds (26 to 35 kg)
Low: Up to Mex$800
High: Up to Mex$1,000
Low: Up to $90
High: Up to $150
Low: Up to $50
High: Up to $50
79 to 101 pounds (36 to 46 kg)
Low: Up to Mex$1,800
High: Up to Mex$2,000
Low: Up to $180
High: Up to $200
Low: $50
High: $100

Volaris does not disclose oversized fees, but luggage that exceeds 62 linear inches could be charged. Contact Volaris directly to query oversized fees.

For baggage fees related to special luggage (sporting equipment, musical instruments, etc.) please refer to Volaris’ policy.

Exclusions and Waivers

Volaris INVEX 0, INVEX, and INVEX 2.0 credit cardholders:

  • Vuela Basic: A 22-pound (10 kg) carry-on bag and 55-pound (25 kg) checked bag is included
  • Vuela Classic: 1 checked bag weighing up to 55 pounds (25 kg) is included
  • Vuela Plus: 1 additional checked bag weighing up to 55 pounds (25 kg) (77 pounds/35 kg for INVEX and INVEX 2.0 cardholders) is included

Can I Prepay for Baggage?

Volaris does allow passengers the ability to prepay luggage online.

To prepay, click the My Trips tab on the Volaris website to log in to your booking and add the number of bags that you would like to purchase.

Credit Cards That Reimburse You for Checked Bag Fees

If you will be paying for baggage for your Volaris flight, use one of our recommended cards below so that you can be reimbursed for the cost. Each Capital One card below allows you to redeem miles for 1 cent each as a statement credit against travel purchases made in the previous 90 days.

TOP PICK
Capital One Venture X Rewards Credit Card

Capital One Venture X Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industryexperts who know the in's and out's of credit card products. Bonuses, rewards as well as ratesand fees are all taken into account. Compensation from the issuer does not affect our rating.We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$395
22.24% - 29.24% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-840)

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros

  • 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
  • 5x miles per $1 on flights purchased through Capital One Travel
  • 2x miles per $1 on all other purchases
  • $300 annual travel credit on bookings made through Capital One Travel
  • Unlimited complimentary access for cardholder and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • 10,000 bonus miles awarded on your account anniversary each year
  • Global Entry/TSA PreCheck credit
  • Add authorized users for no additional annual fee
  • No foreign transaction fees

 

Cons

  • $395 annual fee
  • Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status

 

  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive a $300 annual credit for bookings through Capital One Travel, where you’ll get Capital One’s best prices on thousands of trip options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more – you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®

Financial Snapshot

  • APR: 22.24% - 29.24% (Variable)
  • Foreign Transaction Fees: $0

Card Categories

Rewards Center

Capital One Miles

 

Capital One Venture Rewards Credit Card

Capital One Venture Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industryexperts who know the in's and out's of credit card products. Bonuses, rewards as well as ratesand fees are all taken into account. Compensation from the issuer does not affect our rating.We only recommend products we either use ourselves or endorse.

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!
Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$95
21.24% - 29.24% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent Credit (670-850)

As a frequent traveler with excellent credit, you’re always on the lookout for a credit card that comes with all the bells and whistles. And the easier it is to understand, the better!

The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great sign-up bonus, high rewards rates, and flexible redemption options.

Pros

  • 5x miles per $1 on hotels and rental cars booked through Capital One Travel
  • 2x miles per $1 on all other purchases
  • 2 complimentary visits to a Capital One Lounge or Plaza Premium Lounges each year
  • Global Entry or TSA PreCheck credit
  • No foreign transaction fees
  • Access to Capital One transfer partners

Cons

  • $95 annual fee
  • Limited elite benefits
  • Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you’ll get Capital One’s best prices on thousands of trip options
  • Miles won’t expire for the life of the account and there’s no limit to how many you can earn
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Enjoy two complimentary visits per year to Capital One Lounges or to 100+ Plaza Premium Lounges through the Partner Lounge Network
  • Use your miles to get reimbursed for any travel purchase – or redeem by booking a trip through Capital One Travel
  • Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
  • Transfer your miles to your choice of 15+ travel loyalty programs

Financial Snapshot

  • APR: 21.24% - 29.24% (Variable)
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

Capital One VentureOne Rewards Credit Card

Capital One VentureOne Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industryexperts who know the in's and out's of credit card products. Bonuses, rewards as well as ratesand fees are all taken into account. Compensation from the issuer does not affect our rating.We only recommend products we either use ourselves or endorse.

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Capital One VentureOne Rewards Credit Card

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel.
20,000 miles
$360
$0
19.99% - 29.99% (Variable),0% intro on purchases for 15 months
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card, the no-annual-fee version of the more popular Capital One Venture Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

Pros

  • No annual fee
  • No foreign transaction fees
  • Ability to use transfer partners
  • Access to Capital One Dining

Cons

  • Weak earn rate at 1.25x miles per $1 spent on all purchases
  • No luxury travel or elite benefits
  • $0 annual fee and no foreign transaction fees
  • Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
  • Earn unlimited 1.25X miles on every purchase, every day
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.99% - 29.99% variable APR after that; 3% fee on the amounts transferred within the first 15 months

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable),0% intro on purchases for 15 months
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles


To see more airline baggage fees and policies, click here.

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Capital One VentureOne Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Vuela Plus fares include a piece of checked luggage (55 pounds (25 kg)). Vuela Basic and Vuela Classic and do not include any luggage, so bags would need to be purchased separately.

Volaris has maximum size and weight restrictions for checked luggage, and as with any airline, could weigh or measure bags that appear oversized or overweight. This can depend on the individual check-in assistant, so there are no guarantees that your bag would be accepted without an excess charge.

As with any airline, Volaris has size restrictions for carry-on luggage to ensure cabin safety. They may measure or weigh your bag so you must be prepared to check the item if it does not adhere to these restrictions.

Vuela Classic and Vuela Plus fares include carry-on, weighing 22 pounds (10 kg). Vuela Basic passengers can purchase a carry-on item and Vuela Classic passengers may pay to bring another carry-on to split the 22 pounds across 2 bags.

Volaris has maximum size allowances for cabin bagagge:

Personal item: 14 x 18 x 8 inches (35.5 x 45.7 x 20.3 cm)
Carry-on: 22 x 16 x 10 inches (55.9 x 40.6 x 25.4 cm)

About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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59 comments

Judit Rios

December 16, 2019

can you purchase a second check bag during the month of December 2019, on travels to Mexico?

Jarrod West

December 16, 2019

Hi Judit,

That should not be a problem. Just contact the Volaris customer service team and they can assist you with that!

Alison

August 10, 2021

If I change my flight, do I have to pay twice for baggage?

Jarrod West

August 11, 2021

Hi Alison,

If your tickets are on the same Volaris itinerary, then you should not have to pay twice for your baggage.

David

December 17, 2019

We have a two year old. What is your stroller policy?

Andrew Kunesh

December 17, 2019

Hey David, thanks for reaching out. We’re not Volaris — we’re Upgraded Points, a travel and credit card publication. However, it looks like Volaris will let you bring a gate-checked stroller if you purchase the Baby Combo. You can view more info on Volaris’ website.

Leticia Ruvalcaba

June 03, 2020

Can I take a new television in a box as extra luggage?

Jarrod West

June 05, 2020

Hi Leticia,

Yes, you should be fine to bring it. But keep in mind that it might be subject to extra fees based on the televisions size and weight.

Jasmine

September 08, 2020

Can I take a box of clothes? It weighs around 45-55 pounds.

Jarrod West

September 09, 2020

Hi Jasmine,

Yes, as long as the box does not exceed a maximum linear dimension of 62 inches, and is no more than 55 pounds, then you should be able to bring it.

Anita

September 13, 2020

I want to fly to Mexico, how much is the fee for 2 boxes of 55 pounds each?

Jarrod West

September 14, 2020

Hi Anita,

Where will you be flying from?

Isaac Lariz

November 16, 2020

If I bring a new television in the box with me as extra luggage. Do I have to contact volaris before hand?

Jarrod West

November 19, 2020

Hi Isaac,

You should not need to contact them before hand, but you can if it will give you piece of mind.

Lourdes

November 21, 2020

What are the dimensions for a carry on? I’m travelling from Tijuana to Mexico city.

Jarrod West

November 22, 2020

Hi Lourdes,

The dimensions for the carry-on bag should not exceed 22.4 x 15.7 x 12.9 inches (57 x 40 x 33 cm).

Karina

November 28, 2020

I purchased a carry on bag during booking, but I’m wondering if I can cancel my carry on and instead buy a checked bag? Is this possible? If so, where and how can I do that?

Jarrod West

November 30, 2020

Hi Karina,

For assistance with this, you would need to contact the Volaris customer service team directly at 1-(855)-865-2747.

Kathy Mercado

December 02, 2020

Hello,
I bought some volaris Vuela básica tickets and was wondering if we are still entitled to a personal item and a carry on. My family members and I have already added on documented luggage but I have been seeing some information online that has confused me a bit. Hope you can help! Thanks in advance.

Catherine Luther

December 03, 2020

Hi Kathy,

A Vuela Basic ticket only includes a personal item that can measure 14 x 18 x 8 inches (35.5 x 45.5 x 20.5 cm). You can choose to purchase a carry-on separately and the fees are featured in this article.

Kathy Mercado

December 03, 2020

Thank you for the response Catherine!

Lupe

December 05, 2020

If I didn’t buy the baby combo for my child, he is not entitled to any baggage. Is that correct?

Jarrod West

December 07, 2020

Hi Lupe,

That is correct.

Alonso Garcia

December 05, 2020

Can I take an extra piece of luggage.

Jarrod West

December 07, 2020

Hi Alonso,

You can, but you will be subject to excess baggage fees depending on the extra weight and route you’re flying.

Lissette Rodriguez

December 06, 2020

If I purchased an additional carry-on can I cancel if I no longer need it?

Jarrod West

December 07, 2020

Hi Lissette,

You should be able to, but you’ll need to contact Volaris directly in order to receive your refund.

Veronica

December 08, 2020

We want to travel with a 42′ TV? How do we add the extra fee for it? Will it be as an additional luggage or as a sport equipment?

Jarrod West

December 08, 2020

Hi Veronica,

A Tv will be treated as additional luggage and will be subject to additional fees based on its weight and the route you’re traveling.

Lily

December 11, 2020

For international flights, will I have to check in my bags again in the first airport I land in even though I’ll stay in the airport and the wait time is 5-7 hours?

Jarrod West

December 14, 2020

Hi Lily,

Are you flying with the same carrier? If so then they should be able to hold onto the bags for you. If not then yes you’ll have to collect your bags during your layover.

Tracey Winholt

January 31, 2021

In regards to this same issue, we are flying from the USA to MEX to ZIH. If we have to check in again in MEX, do we have to pay again for the baggage?

Jarrod West

February 01, 2021

Hi Tracey,

If your entire trip was booked under the same itinerary/same carrier, then no you should not have to pay twice for your baggage.

Patricia Granados

December 11, 2020

I have a question on personal care lotions since I am under a dermatology treatment and I only have a carry on. Can I take more than 2 bottles? If so, what would be the size for each allowed?
I appreciate your response.

Jarrod West

December 11, 2020

Hi Patricia,

Yes, you should be able to bring more than 2 bottles as long as they are each under 100ml a piece.

Christian Contreras

December 11, 2020

Can I take a backpack as my personal item?

Jarrod West

December 14, 2020

Hi Christian,

Yes, you can bring a backpack as a personal item.

Marisol Contreras

December 21, 2020

I’m traveling to Mexico and I purchased another luggage so I can bring on the plane. I no longer need 2 bags. Can I get a refund for 1 of them?

Catherine Luther

December 22, 2020

Hi Marisol,

Pre-paid luggage is usually non-refundable, but as we’re not Volaris, it’s advisable that you contact the airline directly to confirm.

Alexa Flores

January 13, 2021

I have bought the classic fare for Volaris, which includes a personal item and carry on. I was wondering if I can take liquids like facial care and lotion etc. In my personal bag? And if I were to bring a back pack on my flight home including my personal item and carry on would I have to pay for another personal item?

Catherine Luther

January 14, 2021

Hi Alexa,

It’s fine to transport liquids such as face lotion, providing they adhere to the 3-1-1 liquid rule. Each item must be 100 milliliters (3.4 ounces) or smaller and all items must fit into a single, 1-quart zip-closure clear plastic bag.

If you brought an additional backpack on your flight home, it would need to adhere to the maximum size restrictions of a personal item – 14 x 18 x 8 inches (35.5 x 45.5 x 20.5 cm), and the personal item from your outbound trip would need to fit inside this. Otherwise, you would be asked to check one of your bags as you can’t have 2 personal items in the cabin.

David Martinez

February 13, 2021

Hello, it’s two of us flying back to California, but both our checked bags exceed the 25 kilos limit. But not by more than 5 kilos. How much should we be expecting to pay for the fee?

Catherine Luther

February 13, 2021

Hi David,

Volaris charges around $80 for overweight luggage.

Carlos Sanchez

April 15, 2021

Is it better to buy the basic tickets and pay at the airport for the carry on and the checked bag or is it better to buy the Plus tickets?

Jarrod West

April 19, 2021

Hi Carlos,

That would depend entirely on the difference in the price of the Basic and Plus tickets for the flight you’re considering booking. How much more expensive are the Plus tickets for your flight?

Isabel

June 07, 2021

Will I be able to use a 32x19x13 as my checked bag in Volaris?

Jarrod West

June 07, 2021

Hi Isabel,

This bag is lower than the maximum linear dimensions of 68 linear inches, so you should be fine to bring it as your checked bag.

kyla soto

June 10, 2021

I’m flying out of Tijuana and I ordered the Volaris classic, and I want to add on a checked bag but I’m unable to do it until I go to the airport. I was wondering how much it would be to add it on at the airport?

Jarrod West

June 10, 2021

Hi Kyla,

The charge at the airport should be $45.

S S

July 06, 2021

Hi, I’m scheduled to fly Volaris next month and wanted to know if you allow free baggage for military personnel?

Jarrod West

July 07, 2021

Hi S S,

Please be advised that we are not Volaris, we are Upgraded Points, a website that publishes informative guides for travelers. Volaris does not appear to indicate on its website whether or not they offer free bags to military personnel, so I recommend you contact them directly at 1-(855) 865-2747, or through one of the Volaris social media channels.

Esther Teutle

July 26, 2021

Can I purchase a baby combo at the airport? If so how much will it cost?

Jarrod West

July 26, 2021

Hi Esther,

If you purchase at the airport the charge should be $50.

Carlos Martinez

November 22, 2021

Can I take a guitar in a case as a carry on or does it have to be checked?

Jarrod West

November 22, 2021

Hi Carlos,

That likely will have to be checked as I imagine the guitar case does not fit that carry-bag dimensions.

DeAnn Fulton

January 03, 2022

If I was flying from California to Mexico with 3 x 50lb bags, how much would my luggage cost?

Jarrod West

January 06, 2022

Hi DeAnn,

What ticket type did you book? Basic, Classic, or Plus?

Ceci Fox

March 19, 2022

Can I take a 55” TV as a carry-on bag? I’m traveling to El Salvador.

Jarrod West

March 24, 2022

Hi Ceci,

That size would be too large for a carry-on bag, so you likely would have to check it.

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