An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
1 comments
alice
February 11, 2020
Our Zoe stroller malfunctioned after we used it for the first time last weekend (one of the wheels keeps slipping out of its shaft, and stroller won’t expand from its collapsed position because the locking mechanism on one side of the stroller is stuck and won’t release).
Zoe’s proposed solution was to have me purchase a new stroller at a full price, even though my initial purchase was using a discount coupon (which has now since expired). They were unwilling to honor the initial price I paid for the stroller. This is after days of emailing back and forth, wasting our time. Note that they do not have a customer service number so all correspondence is back and forth through email.
It is pretty ridiculous not to honor the original purchase price, or provide a hassle-free replacement when their product is defective.
Also look up Zoe on Better Business Bureau https://www.bbb.org/us/nc/charlotte/profile/general-merchandise/wow-brand-building-and-trading-dba-zoe-strollers-0473-613238 to set expectations on customer service. Great stroller design though. Hope customer service will catch up.
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