How to Request a Replacement Chase Credit Card

How to Request a Replacement Chase Credit Card

We may be compensated when you click on links from one or more of our advertising partners. Opinions and recommendations are ours alone. Terms apply to offers below. See our Advertiser Disclosure for more details.

It can happen to the best of us: you misplace your beloved Chase credit card! Or maybe it’s worn out from continued use (though the good news is you probably have tons of Ultimate Rewards points!). Either way, what should you do when it’s time for a new card?

Getting a replacement credit card from Chase is a fairly easy process. Here’s what you need to know.

2 Ways to Replace a Worn Out (Or Lost) Card

Request a Replacement Over the Phone

If you need a new Chase card, call the number on the back of your card or 1-800-432-3117, 24 hours a day. They will ask you why you need a new card, and you’ll have to confirm your identity and mailing address. It should be a quick and easy process.

Your new card should arrive within 3-5 business days.

Request a Replacement Online

To request a replacement card online, click here and select your card and reason for requesting a new one from the drop-down menus. (You might need to be logged in for the link to work.)

Replace A Chase Credit Card Online
Use the drop-down menus to select the card you want to replace and the reason for replacement. Image Credit:

Hot Tip: I found the link to the card replacement page to be a little finicky. If the link doesn’t work for you, just type “Replacement Credit Card” in the search box. From here, click on the reason you are requesting a replacement (i.e., the card is lost, damaged, or expired) to continue to the correct page.

You can also get to the right place by going into your credit card account and clicking the “Things you can do” drop-down box in the upper right-hand corner. Choose Account services, then Replace a card.

How To Replace A Lost or Damaged Card
Image Credit:

Your new card should arrive within 3-5 business days. If you still haven’t received your card after 5 business days, call the number on the back of your old card (if you still have it), the number on your account statement, or 1-800-432-3117.

Hot Tip: If you lost your card or think someone might be using it without your permission, call Chase at 1-800-955-9060.

How Should I Dispose of My Old Card?

If your card is damaged or expired, you will need to safely dispose of it while keeping your information safe.

Metal Cards

If you have a metal card like the Chase Sapphire Preferred® Card or Chase Sapphire Reserve®, you won’t be able to cut through it with a pair of scissors (although, I have learned from personal experience that heavy duty wire cutters will work!).

However, if you call the number on the back of your card, Chase will send you a postage paid envelope to send your metal card back to them so they can dispose of it for you. You should also be able to take your card into any Chase branch to have them destroy the card.

Plastic Cards

Disposing of plastic cards is a little easier. Scissors work just fine on plastic cards, but be sure to make multiple cuts. If you really want to get serious, cut the card into multiple pieces before disposing of them in different trash bags. Many shredders can handle credit cards as well, and you can de-magnetize the strip by running a magnet along it a few times. These steps will ensure your card is useless and your information is safe.

Final Thoughts

It’s no fun when you lose your credit card, but thankfully Chase makes it easy to request a replacement. You can call Chase directly or make the request online, and your new Chase credit card should be at your doorstep within 3-5 business days.

Frequently asked questions

How Long Does It Take to Receive My New Chase Credit Card?

After you have requested a replacement for your lost or worn out Chase credit card, you should receive your new one within 3-5 business days.

What Number Should I Call If I Lost My Chase Credit Card?

Call 1-800-955-9060 if you lose your Chase credit card or suspect fraudulent charges.

What Number Should I Call If I Need a Replacement for a Damaged Chase Credit Card?

To replace a damaged Chase credit card, call the number on the back of your card.

Does Chase Charge For a Replacement Credit Card?

No, Chase will send a replacement free of charge.

How Do I Dispose of My Metal Credit Card?

If you have a metal credit card, you can request a prepaid envelope from Chase and send your card back to them to be destroyed.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

Travel prices are about to surge from pent-up demand.

Use this points strategy to lock in pennies-on-the-dollar pricing in 2021, all without being a frequent flyer...

How do I only pay $30 to go to Hawaii, $200 for business class to Asia or just $150 to Europe?

Discover the real-life strategies that anyone can use to enjoy limitless travel (even on a limited budget!)

Just sign up below and I’ll send you the Limitless Travel Playbook instantly:

We respect your privacy. Please view our privacy policy here.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. Gorium Bush August 21, 2019

    My card is damaged but still works. Will I be able to continue using my current card until the new one comes in?


  2. Hi, I recently accidentally lost my Chase debit card and I’ve requested and got my new one, but how do I set up my new card on the chase mobile app?


  3. Would the replacement card (original damaged) have the same credit card number?


    • Hi Rohit,

      In most cases, you will receive a new credit card number.


    • If it is damaged you just receive a replacement of your card (same number). If it’s stolen or lost then you would get a new card number.


  4. I need a new card. Mine expired 8/20. I can’t seem to find how to order a new one.


  5. Can I just walk in into any Chase bank and get a new debit card I’m currently out of state?


    • Hi Luz,

      Yes, you should be able to go into a Chase branch and get a temporary card. But your replacement will need to be mailed to you.


  6. I requested a replacement for my lost debit card 2 weeks ago. How come I have not received the card until now? What could be the cause of the delay?


    • Hello Anne. You can go online, log in to your Chase account, and follow the instructions in this article for requesting a replacement. Just select the option that you did not receive the card that Chase said was sent. Additionally, if your Chase branch is open, you may be able to get one printed on the spot. I was able to get my debit card replaced at my local branch immediately.


  7. I tried to request a replacement of my lost card on the mobile app but they told me that I don’t have any linked card. What should I do?


  8. I live outside the US now and plan to remain abroad permanently. If and when I need a new card, will Chase send it here?


    • Hi Tina,

      Chase will not usually mail cards overseas. You would need to have the card sent to a friend or family member in the states, and then have that person mail it to you overseas.


Any thoughts or questions? Comment below!

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. This site does not include all credit card companies or all available credit card offers that are on the market. Click here to see a list of advertisers that we work with.