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How to Request a Replacement Chase Credit Card

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Katie Seemann
Katie Seemann's image

Katie Seemann

Senior Content Contributor and News Editor

345 Published Articles 54 Edited Articles

Countries Visited: 28U.S. States Visited: 29

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, F...
Edited by: Kellie Jez
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Kellie Jez

Director of Operations & Compliance

6 Published Articles 1178 Edited Articles

Countries Visited: 10U.S. States Visited: 20

Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...

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It can happen to the best of us: you misplace your beloved Chase credit card! Or maybe it’s worn out from continued use (though the good news is you probably have tons of Ultimate Rewards points!). Either way, what should you do when it’s time for a new card?

Getting a replacement credit card from Chase is a fairly easy process. Here’s what you need to know.

2 Ways to Replace a Worn Out (Or Lost) Card

Request a Replacement Over the Phone

If you need a new Chase card, call the number on the back of your card or 1-800-432-3117, 24 hours a day. They will ask you why you need a new card, and you’ll have to confirm your identity and mailing address. It should be a quick and easy process.

Your new card should arrive within 3-5 business days.

Chase Credit CardPhone Number (Replacement Line)
Chase Sapphire Reserve®1-800-436-7970
Chase Sapphire Preferred® Card1-800-493-3319
Chase Freedom Unlimited®1-800-524-3880
Ink Business Preferred® Credit Card
Ink Business Cash® Credit Card
Ink Business Unlimited® Credit Card

Request a Replacement Online

To request a replacement card online, click here and select your card and reason for requesting a new one from the drop-down menus. (You might need to be logged in for the link to work.)

Replace A Chase Credit Card Online
Use the drop-down menus to select the card you want to replace and the reason for replacement. Image Credit:

Hot Tip: I found the link to the card replacement page to be a little finicky. If the link doesn’t work for you, just type “Replacement Credit Card” in the search box. From here, click on the reason you are requesting a replacement (i.e., the card is lost, damaged, or expired) to continue to the correct page.

You can also get to the right place by going into your credit card account and clicking the “Things you can do” drop-down box in the upper right-hand corner. Choose Account services, then Replace a card.

How To Replace A Lost or Damaged Card
Image Credit:

Your new card should arrive within 3-5 business days. If you still haven’t received your card after 5 business days, call the number on the back of your old card (if you still have it), the number on your account statement, or 1-800-432-3117.

Hot Tip: If you lost your card or think someone might be using it without your permission, call Chase at 1-800-955-9060.

How Should I Dispose of My Old Card?

If your card is damaged or expired, you will need to safely dispose of it while keeping your information safe.

Metal Cards

If you have a metal card like the Chase Sapphire Preferred® Card or Chase Sapphire Reserve®, you won’t be able to cut through it with a pair of scissors (although, I have learned from personal experience that heavy duty wire cutters will work!).

However, if you call the number on the back of your card, Chase will send you a postage paid envelope to send your metal card back to them so they can dispose of it for you. You should also be able to take your card into any Chase branch to have them destroy the card.

Plastic Cards

Disposing of plastic cards is a little easier. Scissors work just fine on plastic cards, but be sure to make multiple cuts. If you really want to get serious, cut the card into multiple pieces before disposing of them in different trash bags. Many shredders can handle credit cards as well, and you can de-magnetize the strip by running a magnet along it a few times. These steps will ensure your card is useless and your information is safe.

Final Thoughts

It’s no fun when you lose your credit card, but thankfully Chase makes it easy to request a replacement. You can call Chase directly or make the request online, and your new Chase credit card should be at your doorstep within 3-5 business days.

The information regarding the Chase Freedom® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

How Long Does It Take to Receive My New Chase Credit Card?

After you have requested a replacement for your lost or worn out Chase credit card, you should receive your new one within 3-5 business days.

What Number Should I Call If I Lost My Chase Credit Card?

Call 1-800-955-9060 if you lose your Chase credit card or suspect fraudulent charges.

What Number Should I Call If I Need a Replacement for a Damaged Chase Credit Card?

To replace a damaged Chase credit card, call the number on the back of your card.

Does Chase Charge For a Replacement Credit Card?

No, Chase will send a replacement free of charge.

How Do I Dispose of My Metal Credit Card?

If you have a metal credit card, you can request a prepaid envelope from Chase and send your card back to them to be destroyed.

Katie Seemann's image

About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.


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