How to Get Compensation When Your Flight Is Delayed or Canceled

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Flight delays and cancellations are regular occurrences in air travel. When one or the other happens, it’s important to understand your rights and what compensation you are entitled to as a result.

The European Union (EU) and the U.S. have different regulations and policies for passengers on flights to/from/within their respective countries. When you read through each country’s guidelines, you’ll notice that air travel involving the EU offers more protection than what’s available to passengers in the U.S.

In this article, I’ll outline what rights you have and the compensation you’re entitled to as a passenger, as well as which credit cards provide coverage when flight issues occur on your trip.

Knowing your rights as a passenger in Europe can ensure you are compensated fairly.

EU 261

European Union Legislation 261/2004 is the regulation you’ll turn to with issues traveling to/from/within the EU. The regulation establishes rules and a compensation structure for passengers who experience travel issues, like denied boarding or flight delays.

As a passenger on flights to/from/within the EU, the passenger rights kick in if:

  • Your flight is within the EU and operated by an EU or non-EU airline
  • Your flight arrives in the EU from outside the EU and is operated by an EU airline
  • Your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline

The EU covers 28 countries including the Azores, the Canary Islands, and Iceland. However, note that the EU excludes the Faeroe Islands, the Isle of Man, and the Channel Islands.

If you experience flight issues to/from/within the EU, the EU passenger rights will not apply if:

  • Your flight arrives in the EU from outside the EU and is operated by a non-EU airline
  • You have received benefits for flight-related problems under the laws of a non-EU country

(Speaking of Europe, if you need help making an award booking then see our guide on the best ways to fly to Europe with points and miles.)

need to make a claim?: You could get up to $700 in compensation. Click here to start your claim for a flight delay or cancellation (process is very quick).

Denied Boarding

If you arrive at your flight on time with the correct boarding documents, but you’re denied boarding due to overbooking or operational reasons and you don’t voluntarily give up your seat, you are entitled to all of the following:

  • Compensation
  • Choice between rerouting, reimbursement, or rebooking
  • Assistance

Compensation for denied boarding is as follows:

  • EUR 250 for flights less than 1,500 km
  • EUR 400 for flights more than 1,500 km within the EU (and all other flights between 1,500-3,000 km)
  • EUR 600 for flights more than 3,000 km

It’s important to know that your compensation may be reduced by 50% if you are rerouted by the airline and arrive at your destination within 2-4 hours of your originally scheduled arrival.

If you meet the qualifications above, you should always receive compensation!

Hot Tip: The airline must also offer compensation in the case of a missed connection — e.g., if the airline denied you boarding on your first flight, which caused you to miss your second flight.

For separate reservations on connecting flights, airlines are not required to compensate you if a delay on the first flight causes you to miss your connection. However, if your first flight is delayed more than 3 hours, you may be entitled to compensation from the airline that caused the delay.

In addition to compensation, the airline must offer you a choice between:

  • Reimbursement of your ticket (and a return flight to your departure airport if you have a connecting flight)
  • Rerouting to your final destination
  • Rerouting at a later date under comparable transportation conditions

Once you have chosen 1 of the 3 options, you no longer have rights to the other 2 options — but the airline may still be required to compensate you under these scenarios:

  • If the airline does not provide rerouting or comparable return transportation to your departure airport, the airline is required to reimburse your flight cost.
  • If the airline unilaterally reimburses your flight cost and does not offer a choice between reimbursement or rerouting, you are entitled to the price difference of the new flight cost.
  • If you booked separate outbound and inbound flights with different airlines and the outbound flight is canceled, you will only be reimbursed for the cost of the canceled flight.

If the outbound and return flights are operated by different airlines but part of the same reservation and the outbound flight was canceled, you have the right to compensation and choice between:

  1. reimbursement of your entire ticket, or
  2. rerouting on another flight for the outbound flight.

Assistance is another item you are entitled if you’re denied boarding. “Assistance” provided by the airline includes:

  • Refreshments
  • Food
  • Accommodation if your flight requires an overnight stay
  • Transportation to/from your accommodation
  • 2 phone calls, text messages, or emails

If the airline does not provide assistance and you pay for these expenses out-of-pocket, the airline is required to reimburse you (as long as the expenses were necessary, reasonable, and appropriate).

Hot Tip:
If the airline doesn’t pay your out-of-pocket expenses for assistance items directly, consider using the Chase Sapphire Reserve®. This credit card earns 3x Ultimate Rewards points per $1 spent on travel and dining purchases, which are items the airline will be required to reimburse you for. 

Canceled Flights

When a flight cancellation occurs, you are entitled to the same 3 rights as if you were denied boarding:

  • Compensation
  • Choice between rerouting, reimbursement, or rebooking
  • Assistance

The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not due if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.

Here’s yet another wrinkle! If your flight is canceled, you are not entitled to compensation if:

  • You are informed more than 14 days in advance
  • You are informed between 2 weeks and 7 days before the scheduled departure and you are offered re-routing that would allow you to:
    1. depart no more than 2 hours before the originally scheduled departure time, and
    2. reach your final destination less than 4 hours after the originally scheduled arrival time
  • You are informed less than 7 days before the scheduled departure and you are offered re-routing that would allow you to:
    1. depart no more than 1 hour before the originally scheduled departure time, and
    2. reach your final destination less than 2 hours after the originally scheduled arrival time.

Delayed Flight

When a flight delay occurs, you are entitled to assistance and choice between rerouting, reimbursement, or re-booking.

If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and re-booking structure as a denied boarding.

Hot Tip:
Before you get stranded in the airport with a delayed/canceled flight, consider applying for a credit card that provides lounge access like The Business Platinum® Card from American Express or the Platinum Card® from American Express

Lost, Damaged, or Delayed Luggage

If the luggage you checked is lost, damaged, or delayed, you are entitled up to EUR 1,200 in compensation from the airline. However, if the damage was caused by a product defect, you are not entitled to compensation.

The airline is also responsible for any damage if they cause any damage to your carry-on item.

If you decide to file a claim for your luggage, do so in writing to the airline within 7 days, or within 21 days if your luggage was delayed in getting back to you. You need to file the claim directly with the airline, as there is no standard EU form to use.

Having a grasp of the DOT’s Fly Rights will help make your flight problems less painful.

Credit Cards That Offer Compensation / Insurance

Paying for flights (or just the taxes and fees on award flights) with the right credit card can alleviate many of the problems noted above. Credit cards are a powerful resource to ensure you’re compensated fairly for problems that occur, both within and outside of the airline’s control.

We recommend focusing on credit cards with travel delay insurance — the shorter delay required for this coverage to kick in, the better! The Citi Prestige® Card and the Citi® / AAdvantage® Executive World Elite™ Mastercard® (learn more) both have trip delay coverage that starts when your flight is delayed at least 3 hours.

Other credit cards like The Ritz-Carlton Rewards® Credit Card and the Chase Sapphire Reserve® provide coverage when your flight is delayed at least 6 hours.

U.S. Department of Transportation

Unlike the European Union, the U.S. does not have an umbrella regulation protecting passengers with flight issues. While you don’t have as much protection as within the EU, the U.S. Department of Transportation (DOT) does provide compensation in some instances including:

  • Tarmac delays greater than 3 hours
  • Getting bumped from your flight due to overbooking
  • Delayed, lost, or damaged luggage

Tarmac Delays

The DOT prohibits most U.S. airlines from staying on the tarmac for more than 3 hours, unless:

  • The pilot determines it is not safe to return back to the gate
  • Air traffic control advises the pilot that returning to the gate/other area to deplane will significantly disrupt airport operations

If your flight is prohibited from de-planing, the DOT rules state that food/water must be provided no later than 2 hours after the tarmac delay, lavatories must remain operable, and medical attention must be available if needed.

Involuntary Bumping

When you are bumped involuntarily due to overbooking, you are entitled to compensation with a few exceptions. Compensation for involuntary bumping is broken down as follows:

  • If the airline arranges substitute transportation scheduled to get you to your destination within 1 hour of your original arrival time, you are not entitled to compensation.
  • If the airline arranges substitute transportation scheduled to get you to your destination between 1-2 hours of your originally scheduled arrival time (between 1-4 hours on international itineraries), you are entitled to 200% of your one-way fare to your final destination up to $675.
  • If the airline arranges substitute transportation scheduled to get you to your destination more than 2 hours later than your originally scheduled arrival time (more than 4 hours on international itineraries), or if the airline does not make substitute transportation arrangements for you, you are entitled 400% of your one-way fare to your final destination up to $1,350.
  • If your ticket does not show a fare (i.e., award ticket), you are entitled to the lowest value paid for a ticket in an equivalent class on that flight.
  • If you paid for additional services like seat selection and did not receive that service on your substitute flight, you are entitled to compensation for the service you paid for.

Delayed, Lost, or Damaged Luggage

As the language is currently written in the DOT Fly Rights, if flying domestically, the airline has a liability limit of $3,500 (adjusted every 2 years for inflation) for baggage that is delayed, damaged, or lost on domestic flights.

If you are flying internationally, the Montreal Convention sets the liability limit for:

  • Round-trip flights that originate in the U.S.
  • Round-trip flights between countries that ratified this Convention
  • One-way flights between the U.S. and such country that ratified this Convention

Bottom Line:
There are many different scenarios to be aware of! Review the DOT’s guidelines to determine which Fly Rights pertain to your specific situation. 

Understanding the process of filing a complaint will ensure your situation is evaluated properly.

How to File a Complaint

Filing a claim will depend on your specific situation, which is why it’s important to read through the EU rights here and the U.S. rights here.

U.S. Domestic and International Flights

If you find yourself in a situation needing to request compensation, start with the airline agents at the airport. Handling the issue at the airport will help ensure you both understand and receive anything you’re entitled to.

The next option is to reach out to the airline’s social media team. As many people know, airlines have social media teams ready to respond and react when their name is mentioned. Start with the airline’s Twitter team; I’ve found them to be the most responsive.

If you are unable to resolve the issue at the airport and the social media team is unresponsive, consider filing a complaint through the airline’s online form option. This will likely not yield the best (or fastest) results, but it can be used a last resort.

EU Departing or Domestic Flights

The EU process is different from the U.S., so it’s important to read through the EU information here for your specific situation. The site covers everything you need to know, including how to file your compensation claim.

Final Thoughts

Understanding your rights as a passenger is one of the most important things you can do to ensure you’re compensated fairly. Reading through the policies can be very beneficial, since passengers’ rights on EU vs. U.S. flights have significant differences when you experience a flight problem.

Credit cards can also be an important component of your compensation strategy. Taking advantage of 3-hour delay reimbursements (like on the Citi Prestige® Card) will save you both money and headache!

Though delays are always frustrating, knowing that out-of-pocket expenses like your hotel and food will be covered when you experience a flight issue can make the problem seem much more manageable.


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How to Get Compensated if Your Flight is Delayed or Cancelled

FAQ

How long does a flight have to be delayed for compensation?

For flights to/from/within the EU, if you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and re-booking structure as a denied boarding.

For flights within the US, if you are delayed on the tarmac more than 3 hours, you are entitled to compensation per the DOT guidelines.

Can I claim for delayed luggage?

For flights to/from/within the EU, if the luggage you checked is lost, damaged, or delayed, you are entitled up to EUR 1,200 in compensation from the airline.

For flights within the US, the airline has a liability limit of $3,500 (adjusted every 2 years for inflation) for baggage that is delayed, damaged, or lost on domestic flights.

What happens if you miss a connecting flight because of a delay?

For flights to/from/within the EU, if you arrive at your destination due to a missed connection more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and re-booking structure as a denied boarding.

For flights within the US, if your delay on the tarmac causes you to miss a connection which results in you arriving at your destination more than 3 hours after your original arrival time, you are entitled to compensation per the DOT guidelines. For non-tarmac caused delays, the compensation rules are set by each airline.

What do I do if my flight is canceled?

For flights to/from/within the EU, when a flight cancellation occurs, you are entitled to the same three rights as if you were denied boarding.

For flights within the US, when a flight cancellation occurs, each airline sets their own compensation rules.

Michael McHugh

About Michael McHugh

Michael was born in Baton Rouge, LA and raised in Mobile, AL, and took his first international trip to the Caribbean in 2013. From then on, he was hooked. After that trip, Michael has continued traveling both domestically and internationally —primarily with constant travel companion and girlfriend, Ashlee, who runs her own travel/style and contracts blog. They currently reside in Washington, DC.

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47 comments

  1. I’ve had a case flying from Paris to Budapest where Transavia canceled my flight and tried to get around the EU regulations by saying they had an adjustment to their flight schedule so they don’t have to compensate me.

    • Michael McHugh · April 24, 2018 · Reply

      Hi Bo

      I would recommend using the “Check Your Rights” option here to determine the compensation option available for your specific situation.

  2. Booked a flight for my friend from Europe, used miles for her flight tomorrow. Do these rules apply to miles usage too from Europe to US and vice versa?

    • Michael McHugh · April 24, 2018 · Reply

      Hi Maria

      The EU passenger rights will apply if the flight is departing from Europe. If the flight is departing from the U.S. to Europe and operated by an EU airline, the EU passenger rights apply. If the flight is departing from the U.S. to Europe and not operate by an EU airline, the U.S. DOT rules apply.

  3. Hey Michael, does the trip delay from credit card consider inbound and outbound flight as two different trips?
    Also, do they consider infant as passenger as well? Does that mean infant is also eligible for credit card compensation?

    • Michael McHugh · August 15, 2018 · Reply

      Hi Henry

      Per the language on the Chase website, trip delay insurance covers:
      – Cardholder
      – Cardholder’s spouse or domestic partner
      – Dependent children under age 22

      As far as coverage amount, the language states coverage:
      – Up to $500 for each purchased ticket
      – Coverage is limited to one covered hazard per trip

      The way that I understand the coverage is that if you booked two one-way tickets, the $500 covers each segment (inbound and abound). Regarding infants, the terms state dependent children under the age of 22 are covered.

  4. Hi,
    I had a flight with Norwegian airline from Helsinki to Oakland (California) via London Gatwick. My connecting flight (London-Oakland) was delayed more than 3h due to aircraft problems. The Norwegian airline is an EU airline but the delay happened in London airport. Given that UK is not part of EU, is the “EU complaint form” that you kindly uploaded under the “How to File a Complaint” title works?
    Thanks

    • Stephen Au · September 26, 2018 · Reply

      Hi Malie,

      You’re most likely out of luck. The EU compensation guidelines are for flights that involve the EU. It doesn’t matter the nationality of the carrier in these claims. Sorry about that!

      • Lorraine · December 27, 2018 · Reply

        The UK is still part of the EU

        • Stephen Au · December 31, 2018 · Reply

          Hey Lorraine,

          This is still a controversial topic. With Brexit being at news headlines, this is true. However, the UK may not be a part of the EU next year. Good point!

  5. Hey Michael,
    Thanks for the great information.
    I have a question regarding my flight from Seattle to Munich via Detroit. I bought my ticket through KLM but the operating airline was Delta. I had a delay of more than 5 hours in Seattle. After 5 hours and 30 min we were able to take a Delta flight to Munich via Paris. Is it still possible to claim a compensation under European rights through KLM or what compensation would Delta offer me in that case? How would you recommend I pursue this matter?
    Thanks so much in advance.

    • Stephen Au · October 8, 2018 · Reply

      Hey Stefan,

      We would recommend going through KLM AND Delta. If you explore both ways, you’ll have a higher chance of getting it right the first time.

  6. Hi,
    Can you please tell me if I would be eligible for compensation in this case:
    I purchased 2 separate flights. My flight out of Kishenev, Moldova to Istanbul, Turkey was delayed by an hour and a half. The airline was Turkish Airlines. The delay caused me to be late for check in by 10-15 min for our next flight out of Istanbul to Dan Francisco. We were denied check in and boarding, missing our flight, and having to rebook different tickets for the following morning (at over $1000 out of pocket). We also spent the night at a nearby hotel and incurred expenses there also. I booked both flights through Expedia. Any luck for me being able to get back the money we spent for having to change our flight? Who do I contact? Expedia? Or Turkish Airlines because of their delay? Are they part of the EU? Any insight would be helpful. Thank you.

    • Michael McHugh · October 15, 2018 · Reply

      Hi Albina

      Did you put this expense on a credit card like the Chase Sapphire Reserve that provides trip delay reimbursement? If not, it will be up to the airline, not any third party like Expedia, to refund your out-of-pocket spend.

  7. Mingbih Hsu · November 5, 2018 · Reply

    Our trip was delayed by 12hrs due to weather, then routes changed completely but our luggage was stuck with the original route.

    Everything would have been ok if it were just one or two days delayed but we later realized no one was addressing our delayed luggage (in Chicago by United) for 3 days after the 2 days of delay. Through social media, finally we got United’s attention and our luggage is coming our way to Asia after 5 total days of delay.

    My questions are: Do we only file a claim with United? Will the airline pay all the reasonable expenses?! I used my CSR to pay the airfare, so do I also qualify for $100/day for up to 5 days of luggage insurance? Do I only file a claim with CSR after unpaid charges from the airline?!

    • Michael McHugh · November 9, 2018 · Reply

      Hi Mingbih

      I’d file the claim with Chase being that you used your CSR for the flight. Chase has been good to me about reimbursements on items like this. For example, I booked a flight with my CSP that caused an overnight stay. 6-8 weeks after filing the claim I received $500 in compensation.

      • You have to file with both the airline that provided the last leg of the itinerary on which the baggage was delayed AND Chase. Chase will only pay a difference between $100/day (their maximum) up to 5 days and whatever your airline gives you. Unfortunately, compared to Amex, all Chase insurance programs suck big time. Prepare to fight.

        • Christine Krzyszton · March 11, 2019 · Reply

          Hello Gene. The Chase delayed baggage coverage is minimal but it does provide reimbursement for emergency essential purchases if your baggage is delayed more than 6 hours. You must use your Chase credit card when paying for the flight and the $100 in coverage per day is in excess of what the airline/other insurance pays. Thanks for your comment.

    • compenso · March 17, 2019 · Reply

      How much time is needed to claim compensation?

      • Hey @compenso – we’re a bit confused on the question here. Are you asking how quickly you should file the claim or are you asking how long it will take to receive the compensation if your claim is approved?

  8. Hi, My connection flight was delayed in Atlanta due to weather in New york, due that fact I missed my flight in New york and had to stay from friday noon till satarday night in the air port, do I deserve some compenstaion?

    • Jeff Brownson · November 27, 2018 · Reply

      Hi Jonn. Unfortunately, any time weather is involved the airlines don’t do much in terms of compensation. That is sort of their “out” from having to provide anything to passengers. You can always try and ask for something since you were delayed overnight, but the airline will likely deny the request because it was “out of their control”.

  9. When the airline gives a (useless…) coupon code to use on their flights after a cancellation, are we still eligible to claim compensation ?

    • Christine Krzyszton · November 27, 2018 · Reply

      Hi Michel. It depends. Receiving a coupon code that allows you to select an online amenity option such as miles, for example, or a $50 voucher towards a future flight does not automatically exclude you from asking for additional compensation. You may, however, be informed when you select that coupon option that you give up any claim for additional compensation. There are applicable compensation rules that differ, of course, depending on your flight. For example EU compensation will apply in some cases even if you select a coupon option and you may receive no compensation at all for a weather cancellation in the U.S. With that said, you are not precluded from asking for additional compensation.

  10. HI Michael, I stocked Dulles Airport close to 48 hours without any compensation. My United Airlines flight has delayed (maintenance issue than has changed to weather according to UA App) and I missed my connection to Istanbul.They gave me a ticket for the same flight the next day and when I was checking in and found out that the ticket doesn’t exist. Then they gave same ticket the day later. I spent hundreds of dollars to go there 2 days early but I could make it 2 days later. So what are my rights for that? I also found out this happens quite often. How can I know my ticket from United Airlines is real?

    • Hi Maggie, that unfortunately sounds like a very complex situation with a lot of different factors. I’d recommend getting in contact with United Airlines directly, or going through a service like AirHelp who can do all the legwork for you, for a fee (if you get a claim).

  11. Francesca · December 6, 2018 · Reply

    Last Sunday my flight was delayed for weather condition, about 2 hours of delay. The airline offered me a voucher of $50 for each passengers that bought a ticket, but not for my daughter because she is an infant and she didn’t pay. Is this correct?
    Before the trip, I subscribed to AIG insurance with a benefit of $500 per insured in case of trip delay. Can I request the benefit even if my fight on Sunday was the inbound and not the outbound flight? Thanks, Francesca

    • Christine Krzyszton · December 7, 2018 · Reply

      Hi Francesca! Sorry you were delayed, especially when traveling with your young daughter. The airlines (here in the U.S.) are not required to provide compensation for most weather delays so the voucher was a gesture of goodwill. And yes, normally only ticketed passengers receive this. Regarding the AIG insurance, you should definitely file a claim. I am not sure if both of your flights were on the same ticket for which you purchased the insurance but the worst that can happen is that they say no.

  12. Paul Braude · December 8, 2018 · Reply

    Please advise. Flight schedules for 11:25 now delayed until 3:30pm probably they are getting a new plane. The engine was hit by a truck driving and now unsafe to fly. Everyone is off the plane. Current compensation is a $21 meal voucher. Stuck in boston any help or advice would be great.

    • Michael McHugh · December 12, 2018 · Reply

      Hi Paul

      As I understand the US rules, you are not entitled to compensation by the airline for this delay. I would advise going the credit card route, assuming you booked this flight with a credit card that provides delay insurance.

  13. I had the first leg of a domestic American Airlines flight that was canceled due to crew availability. I was rescheduled on a flight that got me in the next morning, about 5 hours after I was originally schuedled to get in. In addition to this delay I ended up traveling for a total of about 9 hours instead of 6 hours. Does anyone know if I am entitied to any compensation? Also, I asked for an upgrade, but ended up just paying for 5x 500mi upgrades ($200) as customer service did not reply to me in time.

  14. Oscar R · January 3, 2019 · Reply

    Hello. Today I received and email that my flight from LAX to Amsterdam with connection in Iceland, operated my WOW Airline, was canceled “due to unforeseen circumstances”. My flight is still 3 weeks out. Am I owed any compensation? Or because of the time frame are they in the clear? Thank you.

    • Stephen Au · January 3, 2019 · Reply

      Hey Oscar,

      Because the notice was given longer than 2 weeks in advance of the flight, you are not owed any compensation. We are sorry you have to experience this inconvenience, but it’s simply the nature of the beast when it comes to aviation. Hope this helps!

  15. i had the connecting flight from atlanta to chicago with united airlines which was delayed due to the weather in chicago and because of that i didn’t make it on the plane to poland. i called them and was told over the phone that they rebooked my flight and that they will cover for my hotel since it was 1am and the flight was at 2pm, all i had to do was talk to customers service at the airport. so i did and i was told that they can’t do anything and i that they will not cover my stay at the hotel nor i will provided any food or water. i arrived at my destination with 20h delay. do i deserve some compensation?

  16. Alexander Azrour · January 14, 2019 · Reply

    Hi Michael,
    I had a return flight from Orlando to Copenhagen via Toronto with Air Canada. The flight was first delayed and then cancelled due to technical problems. We had spent almost 10 hours at Orlando Airport before the airline put us in hotel for the night and rebooked us on a flight back with more stopovers than the original flight. It literally took us 3 days to get back home.
    We had filed a complaint through the website as it is the only option and still have not heard from the airline. They have sent us an E-coupon to redeem for a future flight with Air Canada;) (That is not an option considering the lousy service) What are our options to get the compensation and which Bill of Right would apply in this case EU or US?
    In the past we had a similar situation with Etihad and it was handled in the most professional way. Hotel booking for the night, Meals vouchers, rebooking on a similar flight and similar itinerary and vouchers for 600 Euros for each flight ticket that was deposited into my bank account within two weeks. Top notch airline.

    • Hi Alexander,

      What a nightmare 🙁 Sorry to hear about that, delays and cancelations are zero fun…but I’m glad the airline issued those vouchers. Your best bet, IMO, regarding compensation is to use a service like Airhelp who will give you a pretty quick answer to your question. Hope that helps.

  17. Xavier Brown · January 18, 2019 · Reply

    I bought 3 award tickets with my miles for my family EZE /CDG flight has arrived with 4h:58min delay. My final destination is AGP and now have to wait 8h for connecting flight am I entitled to compensation? If so, what compensation should I get?

    • Hi Xavier,

      I’m sorry to hear about your delay. The fastest way to find out if you’re entitled to compensation is to use a service like AirHelp. You only pay if you’re eligible for compensation, so there’s no harm in trying. Those guys will know! Good luck!

  18. Christian · February 5, 2019 · Reply

    I had some issues with Turkish Airlines a few weeks ago. I’m not sure if EU 261 will give me rights to compensation during my delay from Budapest (EU-country) -> Istanbul (connection flight) -> Bangkok.

    Istanbul to Bangkok was 6h delayed.

    From what I understand, I should be given a 600 euro compensation. From “Frequently Asked Questions on Air Passenger Rights” (https://ec.europa.eu/ireland/services/air-travel_en): “Compensation may also be payable for long delays of connecting flights to third countries with stopovers outside the EU. This was confirmed by the Court of Justice of the EU in the case of Claudia Wegener v Royal Air Maroc SA, C-537/17. In this case, the Court decided that, in the circumstances, flights from Berlin to Casablanca and then from Casablanca to Agadir should be treated as a single connecting flight and therefore within the scope of the Regulation.”

    Am I correct to say I should have EU rights even though a have a delay at a non-EU airport?

    • Stephen Au · February 9, 2019 · Reply

      Hi Christian,

      Thanks for reading. Your conditions should meet the criteria as listed on EU 261. Please contact the appropriate authorities to begin your compensation claim. Good luck!

  19. trying to figure this complicated situation out….

    Booked Route: CPH-BEG-JFK on Air Serbia

    Route Taken: CPH-CDG-JFK on Air France

    I was supposed to fly the booked route but the Air Serbia plane from CPH-BEG was delayed by 2 hours and I only had a 1 hour connection in BEG thus I would be missing the connecting flight.

    The Air Serbia flight from BEG-JFK only flies every other day.

    Given that I would miss the connection, Air Serbia puts me on Air France connecting through CDG with a 40 minute connection. It takes me 45 minutes to get through customs, let alone run to another concourse.

    I miss the flight and AF puts me up at the Holiday Inn-CDG overnight and I catch an AF flight to JFK the next morning.

    Is EU261 possible here? If so, who is responsible…Air Serbia? Air France? This is the first time this has ever happened so I did not get a reason for the CPH-BEG delay. Does this matter?

    • Michael McHugh · February 20, 2019 · Reply

      Hi AJR

      You’re right. This is unique and complicated for sure!

      If you’re unable to find an answer via a combination of research and the article, please let me know and I’ll dig into it to help out.

  20. Jagadeesh Patil · March 10, 2019 · Reply

    Trying to find if I am eligible for single compensation or double compensation.

    I booked a flight from Bangalore to Paris to Chicago to MN. My flight in Bangalore was delayed and then canceled due to a technical issue. Airline re-booked me for next day through Bangalore to Delhi to Amsterdam to MN.
    Next day’s flight in Delhi was delayed by 1 hour and took different air route to reach Amsterdam. It was delayed by more than 3 hours. Due to this, I missed my connecting flight from Amsterdam to MN. I was re-booked after 5 hours delay in Amsterdam.

    My first inbound flight to Paris was cancelled. So I am eligible for compensation as per EU law. But my question is, again my flight from Amsterdam to MN was delayed by more than 5 hours. So Am I eligible for double compensation?
    Note: I don’t think it as greedy as I went through many challenges during this travel. I was travelling with 2 small kids and the 2 year old small kid was not feeling well. My flight was around 22 to 24 hours but we spent more than 2 and half days due to cancellation and delays.

  21. jj muir · March 16, 2019 · Reply

    American canceled our flight from Jacksonville on 3/16/19 and stranded us in FL for 2 more days, telling us nothing was available until Monday (Not concerned about what we do in the interim.) They let us know this at 6am for 1:15pm flight and now we’ll miss a family function on Sunday. What should we do to get compensation?

    • Stephen Au · March 19, 2019 · Reply

      Hey JJ,

      Unfortunately, US regulations do not mandate compensation in this instance. The best thing you can do is reach out to American Airlines and ask for a “goodwill gesture” of a certificate or miles.

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