Your Complete Guide to the Hertz Gold Plus Rewards Program

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Hertz Gold Plus Rewards is Hertz’s loyalty program, which is like a frequent flyer program for rental cars. It’s free to join and you can use it to earn free car rentals.

This guide explains what you need to know about earning and using points and making the most out of your Hertz Gold Plus Rewards membership.

Hertz Gold Plus Rewards Benefits

Joining the Hertz Gold Plus Rewards program is free and can offer some great benefits. You can earn 1 point per dollar and redeem your rewards for car rentals. Any type of car rental can be booked with rewards, including one-way rentals and luxury vehicles from the Prestige and Green collections.

Hertz Gold Rewards Plus Loyalty Program
The Hertz Gold Plus Rewards earns rewards points for car rentals.

The benefits you get when you join the Hertz Gold Plus Rewards program include:

  • Free membership with no annual fee
  • Counter-free pickup at select locations
  • No point expiration as long as you have earned or redeemed points through rental activity within the previous 24 months
  • Mobile alerts with your exact rental car and its location before you arrive
  • Members-only cars with enhanced features from Hertz Ultimate Choice
  • Drop and go car return with eReturn
  • Free points transfer to a spouse or domestic partner who is also a Hertz Gold Plus Rewards member and permanently resides at the same address
  • Pay no additional driver fee for a spouse or domestic partner in the U.S.
  • Members’ only discounts
Hertz Gold Plus Rewards Vehicle Options
You can use your Hertz Gold Plus Rewards points on many different classes of vehicles, including Prestige and Adrenaline vehicles.

Hertz Gold Plus Rewards Status Levels

Five Star Status

In order to achieve Hertz Five Star status, you need to meet one of the following criteria in a 12 month period.

  • 12 rentals
  • $2,400 spent

Once you have achieved Five Star status you will enjoy the following benefits in addition to all of the standard Hertz Gold Plus Rewards benefits:

  • One car-class upgrade to a full-size class vehicle (only at participating locations and subject to availability)
  • 25% bonus on Gold Plus Rewards Points on all qualified rentals
  • Expedited vehicle pick-up at over 1,000 locations worldwide
  • Freedom to choose a different vehicle on the spot at no extra charge with Hertz Ultimate Choice

President’s Circle Status

You need to meet one of the following criteria in a 12-month period to achieve Hertz President’s Circle status:

  • 20 or more rentals
  • At least $4,000 spent

While this might sound like a status level that will offer great benefits, it’s largely the same as Five Star status. Some new benefits differentiate it more than in prior years:

  • 24-hour advance reservation airport guarantee
  • Guaranteed one-class upgrade
  • 50% bonus on Gold Plus Rewards Points on all qualified rentals
  • After each of your 30th and 40th rentals, a one-rental free upgrade to any available car on the lot
  • After each of your 15th, 20th, and 40th rentals, a one-rental Hertz Valet terminal drive back at select airport locations

Bottom Line: Hertz offers 2 elite levels of membership: Five Star and President’s Circle. Status can be earned through the number of rentals, dollars spent, or through Delta Airlines status, United Airlines status, and select United co-branded credit cards.

How to Earn Hertz Gold Plus Rewards Elite Status Without Renting a Car

Earn Hertz Status Through Delta Airlines Status

You can earn complimentary Hertz status based on your Delta Medallion status.

Delta Medallion StatusComplimentary Hertz Gold Plus Rewards Status
Delta Gold Medallion statusFive Star status
Delta Platinum Medallion statusPresident’s Circle status
Delta Diamond Medallion statusPresident’s Circle status

Earn Hertz Status Through United Airlines Status

Earn Hertz elite status based on your United Airlines MileagePlus Status.

United MileagePlus StatusComplimentary Hertz Gold Plus Rewards Status
MileagePlus Premier Silver StatusFive Star status
MileagePlus Premier Gold statusFive Star status
MileagePlus Premier Platinum status or higherPresident’s Circle status

Earn Hertz Status Through United Airlines Co-Branded Credit Cards

You can also earn Hertz President’s Circle status through select United co-branded credit cards. Keep in mind that the status earned through a United credit card is for the primary cardholder only.

United Airlines Credit CardComplimentary Hertz Gold Plus Rewards Status
United MileagePlus Club Card primary cardholderPresident’s Circle status
United MileagePlus Presidential Plus℠ Card primary cardholderPresident’s Circle status

Hot Tip: If you hold the invitation-only Centurion Card from American Express  you will receive Hertz Platinum status.

Earn Hertz Status Through Hotel Status

If you are a member of Marriott Bonvoy and have Platinum Elite status, you are eligible for Hertz elite status. Click here to register for a status match. Your new status can take up to 5 days to become effective.

In addition, you will receive complimentary Five Star status if you are have Spire Elite status with IHG.

Marriott Bonvoy Elite Status LevelIHG Rewards Club Elite Status
Complimentary Hertz Gold Plus Rewards Status
Titanium EliteSpire EliteFive Star status
Ambassador ElitePresident’s Circle status

Earn Status and Benefits Through American Express Platinum Cards

If you have The Platinum Card® from American Express, you might have seen the car rental privileges section offering complimentary memberships in Avis Preferred, Hertz Gold Plus Rewards, and National Car Rental Emerald Club Executive. This can be a little misleading as far as Hertz membership is concerned.

While the complimentary membership sounds nice, membership in Hertz Gold Plus Rewards is free to anyone, so the membership itself isn’t much of a perk. There are, however, some nice benefits you can receive by booking your Hertz rental using your Platinum Card from American Express.

Hertz Gold Plus Rewards Benefits Offered Through The Platinum Card® from American Express

The Platinum Card® from American Express offers a few benefits to its members that could be useful when renting a car through Hertz.

These same benefits are also available through The Business Platinum Card® from American Express.

  • Get a 10% bonus on Hertz Gold Plus Rewards Points earned through rentals
  • Get a free car-class upgrade (based on availability)
  • Enjoy a 4-hour grace period on rental returns in the U.S. This only applies to time and mileage charges, and won’t include any optional charges like car seats, navigation systems, or insurance.
  • Get special rates only available for cardholders (at select locations worldwide).

You must be enrolled in Hertz Gold Plus Rewards and use code CDP #211762 when making your reservation to take advantage of these benefits. Your Platinum Card® from American Express must be used as payment for your reservation (or payment for taxes and fees on free rental redemptions).

Hertz benefits from the Platinum Card From American Express
The Platinum Card From American Express offers benefits and discounts in the Hertz Gold Plus Rewards program.

Earn Hertz Gold Plus Rewards Status Through Status Match

While The Platinum Card® from American Express doesn’t offer any direct elite status with Hertz Gold Plus Rewards, you can get status through their tier status matching program. You will need to join National’s Emerald Club Executive program through your American Express card to take advantage of the matching program.

Once you are a member of the Emerald Club Executive program from National, you will need to submit a status match form to Hertz. The status match form can be found here. After the process is complete, you should receive Hertz Gold Plus Rewards Five Star status.

How to Earn Hertz Gold Plus Rewards Points

Rent a Car

You will earn 1 point for every qualifying dollar spent on your Hertz rental anywhere in the world. In addition to earning points on the base price of your rental, you will also earn points on extra charges including:

  • Hertz NeverLost®
  • SiriusXM®
  • Gas
  • Insurance options
  • Additional mileage charges
  • Car seat charges

Purchase Points

Purchasing points can occasionally be a good idea, but should only be done with a very specific redemption in mind. Hertz points are available for 20 cents each with a minimum 50-point purchase.

Hertz Gold Plus Rewards points are not worth 20 cents each, but a purchase could make sense if you just need a small number of points to make a redemption. You must have at least 500 rewards points in your account to purchase points, and you can’t purchase more than 10,000 rewards points in a single calendar year.

Log in to your account to purchase points. Click on “My Account” in the upper right-hand corner, then select “Rewards account activity” in the drop-down box. Select “Points Purchase” from the menu. You will see instructions on how to fill out the request form to fax in. It’s not an easy process to purchase points, so be sure it makes sense for your situation before proceeding.

How To Purchase Hertz Gold Plus Rewards points
You can purchase Hertz Gold Plus Rewards points for 20 cents each.

How to Use Your Hertz Gold Plus Rewards Points

Rental Car Reservations

Use your Hertz Gold Plus Rewards on a reservation by logging into your account and selecting “rent a car” on the top left-hand side of the website. Fill out your destination, pick up and drop off dates and times, and choose the car type you want. Underneath the “car rental type” selection box, you will see where you can check the box that says “Use my Hertz Gold Plus Rewards Points.”

How To Use Hertz Gold Plus Rewards Points

Hot Tip: For all rentals in North America using points, a 24-hour advanced reservation is required.

Once you hit “submit,” you will see a list of available cars and prices. However, you won’t be able to see any points yet. This can be confusing, but hang in there and continue with the booking process. Once you get to the “Review & Book” step, you will be able to see your options to use your points.

At the top of the page in a yellow outlined area, you will be able to see all of your options for using your Hertz Gold Plus Rewards points. Depending on how many points you have and the cost of the rental in points, you can choose to use points for 1, 2, 3 or more days. You will notice that the cash total will change depending on how much of the rental you plan to pay for with points.

How To Use Hertz Gold Plus Rewards Points
You can use your Hertz Gold Plus Rewards points for your entire reservation or just part of it.

Pay attention the number of days you are renting. When searching for a 2-day rental, there is still an option to use 3 days’ worth of points, which would waste an entire days’ worth of points if you’re not careful.

In May 2019, Hertz massively increased the price of their awards and entirely removed weekend rental discounts. One-day rentals now start at 750 and can vary based on car type, location, and length of rental. For a full list of rental prices in points, click here. Otherwise, these are the basics:

Length of RentalStandard Rewards Pricing in PointsAnyDay Rewards Pricing in Points
1 free rental day7501,500
1 free rental day (one-way)1,5003,000
1 free weekly rental3,7507,500

Reward Cancellation Penalties

Hertz now has penalties that apply to all reward bookings:

  • Cancel within 24 hours of booking – full points refund
  • Cancel after 24 hours of booking up to pick-up time – Gold member 50% penalty, Five Star member 25% penalty, President’s Circle no penalty
  • No show or cancel after pick-up time – no refund, all points forfeited

Taxes and Fees

Even if you are paying for your entire car rental with points, you will still be required to pay all taxes and fees. When you are considering which credit card to use to pay for your the taxes and fees on an award rental (or for the entire rental if you aren’t using points), don’t forget to choose a card that earns multiple points per dollar on car rentals.

These cards will earn 2x points/$1 spent at any Hertz location on top of the Hertz Gold Plus Rewards points you will earn:

Earn 3x points/$1 spent on your Hertz car rental with these cards:

Standard Rewards vs. AnyDay Rewards

Standard Rewards cost fewer points than AnyDay Rewards but are subject to blackout dates. If you want to rent during times like holidays, local events, or during a high demand season, you might have to use AnyDay Rewards, which don’t have blackout dates. Blackout dates vary by location.

Hot Tip:The credit card you use to pay for your rental must be included in your profile in order to receive Hertz Gold Plus Rewards benefits.

Cash + Points

Hertz now offers Cash + Points rentals. Search for your rental to see available offers.

Where Can I Use My Points?

While Hertz has locations worldwide, there is a short list of countries where you can redeem rewards. There are many other countries where you can earn Hertz Gold Plus Rewards points, but these are the only ones in which you can use those points for car rentals:

  • United States (including Puerto Rico and St. Thomas USVI)
  • Canada
  • Australia
  • New Zealand
  • Brazil
  • United Kingdom
  • France
  • Germany
  • Norway
  • Denmark
  • Sweden
  • Finland
  • Ireland
  • Italy
  • Spain
  • Belgium
  • Luxembourg
  • The Netherlands

Transfer Your Hertz Gold Plus Rewards Points

Transfer Your Points To Travel Partners

You can also transfer your Hertz Gold Plus Rewards to select hotel and airline partners. To get started, click on “My Account” in the top right and corner of the home page then select “Use my points”. Then click on “Exchange my points” on the right-hand side of the page. Choose your traveler program, input your membership number for that program plus your Hertz Gold Plus member number, then hit “submit”.

How To Transfer Hertz Gold Rewards Points

Your Hertz Gold Plus Rewards points will transfer to the following partners:

Points can take up to 8 weeks to appear in your account.

Bottom Line: Your Hertz Gold Plus Rewards Points will transfer to 10 airline, train, and hotel partners.

Transfer Points to Your Spouse

You can transfer your Hertz Gold Plus Rewards points to your spouse or domestic partner for free as long as you meet the following criteria:

  • Your spouse or partner must be a Hertz Gold Plus Rewards member
  • They must permanently reside at the same address

There is no limit on the number of points you can transfer to your spouse.

Final Thoughts

The Hertz Gold Plus Rewards program is free to join and offers many benefits.

Whether you are an infrequent renter or a seasoned traveler, you will enjoy benefits like being able to skip the counter to go directly to your car and not having to pay extra to add your spouse or domestic partner as a second driver. You can use your points for free car rental days, or transfer them to hotel, airline, and train partners. And while elite status is available, this is a good program even for infrequent car renters as many of the Hertz Gold Plus Rewards benefits are offered to all members.

Featured Image: Courtesy of


Can I buy Hertz Gold Plus Rewards points?

Yes, you can purchase Hertz Gold Plus Rewards points for 20 cents each. Access the required forms through the website by selecting My Account>Rewards Account Activity>Purchase Points.

Where Can I Find My Hertz Gold Plus Rewards Number?

You can find your Hertz Gold Plus Rewards number through their website. Log in to your account and click on “My Account” in the upper right-hand side of the screen. Then select “Membership Information/T&C” or “Membership Information/Print My Card”. Then under “Terms and Conditions” select “Print My Card” from the menu. This will bring up a digital member card with your name and member number on it.

How Do I Add My Hertz Gold Plus Rewards Member Number To My Reservation?

As long as you are logged into your account, you member number will automatically be linked with your reservations.

Can I Still Earn Hertz Gold Plus Rewards Points On A Past Reservation?

Yes, as long as the reservation was completed while you were already a Hertz Gold Plus Rewards member and it hasn’t been more than 6 months since the rental was returned.

To request retroactive credit log into your account and click on “My Account” on the top right-hand side of the screen. Select “Use My Points” from the drop-down menu, then click on “Missing Points Request.” Only points earned in the following countries are eligible for retroactive credit: United States, Canada, Puerto Rico and St.Thomas /US Virgin Islands, United Kingdom, France, Italy, Germany, Ireland, Belgium, the Netherlands, Luxembourg, Spain, Australia, New Zealand, and Brazil.

How Can I Get Hertz Gold Plus Rewards For Free?

Hertz Gold Plus Rewards program is free to all that sign up. Just go to to join.

Where Can I Find Members' Only Discounts?

Hertz offers some members’ only discounts to all Hertz Gold Plus Rewards members. Click here to access these discounts.

How Does Hertz Gold Canopy Work?

Hertz’s Gold Canopy service is available at select airports and can be a big time saver. The basic idea is that you get to skip the counter and go directly to your rental car. Your name will be on a large reservations board that indicates your car’s parking spot number. Just head straight to your car without having to check in first.

I Have Questions About My Membership. How Can I Contact Hertz?

For all questions about your Hertz Gold Plus Rewards membership, you can contact Hertz directly at 888-999-4900 (7 a.m.-9 p.m. CT M-F).

How Do I Add An Additional Driver To My Reservation?

As a Hertz Gold Plus Rewards member, your spouse, domestic partner, or co-worker is automatically considered an authorized user, so there is no need to add them to your reservation. If the person you would like to add is not a spouse, domestic partner or co-worker they will need to fill out an Additional Authorized Operator agreement at a Hertz location at an additional charge.

How Do I Sign Up For Hertz Gold Plus Rewards?

Joining Hertz Gold Plus Rewards is easy. Just click here to sign up online in minutes.

What Are Mobile Gold Alerts?

Mobile Gold alerts are emails sent to let you know what car you will be driving and where it is parked as soon as it’s ready. This service is only available at select locations in the United States.

When Will My Points Expire?

Your Hertz Gold Plus Rewards points will not expire as long as you have earned or redeemed points through rental activity within the previous 18 months.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)


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  1. Afam-dfw · May 12, 2018 · Reply

    Amex Centurion cards provide Platinum Hertz rewards rather than President Circle.

  2. K Johnson · July 4, 2018 · Reply

    Thanks for the info. Two things: 1) Delta Silver doesn’t match to Hertz Five Star status (I just tried to match on Delta’s site and failed). 2) IHG Spire status matches to Five Star.

  3. The President’s Circle is actually GREAT at certain, generally large airports. They have Corvettes, Caddys, Mercedes and other nice cars there.

    • Katie Seemann · July 16, 2018 · Reply

      That’s great to hear, Larry…sounds like some great car options.

  4. Looks like they changed it so that Marriott Premiere Elite is only Five Star Club. You need the ambassador status on Marriott for Presidents Club.

  5. I’ve had Five Star status for a few months due to the Marriott Elite match. Unfortunately for a large airport such as DEN, the car selection for this lot is disappointing. I feel that this level of status is quite diluted as most of the folks that are business travelers have this status. I’m now considering switching back to National to see if their Emerald Exec is any better.

  6. Mike HNL · October 16, 2018 · Reply

    Just chatted with Hertz regarding the expiration of my loyalty points and was told points do not expire for Gold members without any activity during a 24 month time frame.

    • Katie Seemann · October 17, 2018 · Reply

      Hi Mike, Thanks for your comment. Unless this is a brand new policy, the Hertz rep you chatted with might have been misinformed. Their website states: “Points do not expire as long as you have a Hertz Gold Plus Rewards® rental activity in the prior 24 months. Rental activity means a Hertz Gold Plus Rewards® point was either earned or redeemed.”

      • Omar S. · March 15, 2019 · Reply

        Actually, while Katie was correct through December 31, 2018, this policy provision has changed (I presume as of January 1, 2019).

        With regards to Expiring Points, the current Hertz Gold Plus Rewards Policy states: Quote “Points do not expire if you have a Hertz Gold Plus Rewards® rental activity in the prior 18 months. Activity means a Gold Plus Rewards® point was either earned or redeemed on a rental.” End Quote.

        So it is now 18 months. Not 24 months!

        Link Scroll down to where it says “Expiring Points”.

  7. Two questions…
    1. When talking about a 12 month period for earning next tier status, is it per calendar year?
    If so then I’ll be hitting 18 rentals this year 🙁

    2. I’ll also be using some rewards this year, do they count towards a rental number to reach next tier?

    I ask you, because I can’t get a straight answer from calling Hertz! Which is a shame after using them frequently this year.

    Thank you in advance for any response.
    – Shanell

    • Jeff Brownson · November 13, 2018 · Reply

      Hi Shanell, here are your answers. Glad we can be helpful for you.

      1. The 12 month period is indeed a calendar year so it will reset in January.

      2. Unfortunately, rental days that you book with rewards points do not count towards your elite tier qualification. In order for a rental day to count for elite status, it must be a paid rental.

      I’m sorry these weren’t the answers you were looking for, but at least you know now and won’t have to call them again to try to find out.

  8. Judy Malin · January 11, 2019 · Reply

    I am being told by Hertz that I am not earning reward points when I prepay for a reservation. I don’t see any mention of this in your article nor can I find it on their site. Can you verify this?

    • Katie Seemann · January 11, 2019 · Reply

      Hi Judy,

      You should be able to earn Hertz points on all qualified rentals, even prepaid ones. According to Hertz:

      “Earn and redeem Hertz Gold Plus Rewards® points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, Brazil, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain, Belgium, Luxembourg and the Netherlands. Rentals in Switzerland will earn points, but members can’t redeem a reward there.”

      You might be renting from a non participating location or you could have spoken to a misinformed customer service rep. I would suggest calling and speaking to someone else who might be able to help you.

      Good Luck!

      • Omar S. · March 15, 2019 · Reply

        If I may interject here… While you may be right in offering that there is nothing in Hertz’s Gold Plus Rewards policy that excludes “Prepaid” rentals from earning Gold Plus Reward points, my guess is it is in fact excluded due to the fact that the Gold Plus points rewards program is considered a “promotion” and as such, it is excluded as per clause # 3 under the Prepaid Terms and conditions (link: which states: “Prepaid rates cannot be combined with any promotional offer, voucher or certificate.”

        • Katie Seemann · March 17, 2019 · Reply

          Hi Omar,
          The Hertz Gold Plus Rewards program is not considered a promotional offer. That is referring to a rental made with a coupon code or a special discount.

  9. To Judy: Users must select the option to earn Hertz points in their Hertz profile. You cannot earn airmiles and Hertz points on the same rental. This applies to pre-paid and on-site paid rentals. Maybe that is why you won’t be earning Hertz points on your next rental?

    • Omar S. · March 15, 2019 · Reply

      Actually, Mikkel, while I agree that there is no way to enter the Frequent Flyer Miles number when making a reservation, this is because you need to enter a CDP number for your Frequent Flyer program. That is supposed to be typed into where the CDP # goes… Which, if you are using a corporate Discount Program Code (a CDP) you cannot enter 2 CDP codes… To get around that, log in to your Hertz account, then hover your mouse over “My Account” (top right corner of your screen). A drop-down menu will appear, from there select “Profile” which will take you to that page.

      Scroll down to #4 “Membership Details”… If your frequent flyer membership number is not in the space allotted for it, then click on the “Edit” on the “Membership Details” banner, enter your frequent flyer membership number, scroll down to the blue box and click on “Update”. Now, you are in for every future reservation you make.

      For previous rentals within the last 6 months, you can submit a request for “retroactive Credit” to your Frequent Flyer Club program by completing the retroactive form. I can tell you from personal experience that I have submitted requests for credits for 5 rentals I had made over the past 6 months and in almost every case, they replied the next day (otherwise I received a reply 2 days later) confirming receipt of my request and offering that I will receive the allotted 1250 points per rental (I am Platinum Medallion with Delta’s SkyMiles).

      To get to the retroactive form (mind you I only tried Delta’s link but it should apply to others), scroll down to the bottom of the page, under the “Partners” category, click on your “Air Partner” name, which will take you to the terms of that particular partner, scroll down to just below all the terms and you should find a link to a “Retroactive Credit Form”. Click on that… For this submission, you will select the Air partner name from the drop-down list (so there is no need to remember the Air partner’s CDP code; you will, however, you will need your frequent flyer account number, the date you picked up the rental, the rental record number and lastly, your name, mailing address, and email address.

      And just to confirm that this is allowed, I brought it up with a location customer service who called her supervisor and confirmed that it is so.

  10. Rob Mueting · March 10, 2019 · Reply

    It appears I can get cheaper prices from third party web sites vs being a gold member. Is this correct or am I missing something

    • Katie Seemann · March 11, 2019 · Reply

      Hi Rob,
      Yes, that’s possible. With so many third party sites out there, sometimes you may find a better deal. If the reservation you found is identical to the higher priced one on Hertz, they will price match. According to their website:

      “Found a lower rate on a Hertz car rental online? We’ll match it and give you 10% off of that rate when we verify your claim.”

      You can submit a claim here:

  11. trvl4fs · March 20, 2019 · Reply

    Looks like you now need Titanium Elite from Bonvoy or higher to match.

    • Katie Seemann · March 21, 2019 · Reply

      Hi trvl4fs,
      Yes, looks like it changed again. We updated the post – thanks!

  12. I have enjoyed going to the Gold section in many major airports. I’ve been reserving full size cars. Am I missing out on a discount though? Can I reserve a vehicle in a cheaper Group (say Compact) and still go to the Gold section to choose a car at such airports?

    • Katie Seemann · April 3, 2019 · Reply

      Hi Bob,
      If you have at least Five Star status with Hertz then you are eligible for a one car-class upgrade to a full-size class vehicle. Keep in mind that the upgrade is only available at participating locations and is subject to availability, so I might suggest only booking a cheaper group if you are comfortable with the fact that you could still end up in the cheaper car.

      • Katie, I think you misunderstood Bob’s question. I believe that Bob is asking about the airports with Ultimate Choice, where you can pick any car you want within the appropriate section. That benefit DOES require that you rent at least a standard or intermediate (and I can’t recall which). There is a (usually small) cost benefit because you do not have to pay the higher cost to rent a full-size car to take advantage of that feature.

        • Stephen Au · July 23, 2019 · Reply

          Hey Clif,

          Thanks for your feedback. You need to rent a mid-size car in order to qualify for Ultimate Choice. Yes, you may pay a cheaper price and end up with a better car than you paid for, but most people just want to book the cheapest car available, which is often an economy/compact car as opposed to a mid-size car. Thanks again for reading!

  13. Kristine Tomzik · April 2, 2019 · Reply

    I am having the worst experience trying to rent a car from you.

    I am renting a car for one day, April 6, 2019, in Boston, MA at one of the hotel counters in the back bay region of the city.

    First, I was told the Marriott located at 40 Dalton Street, Boston, MA, 20115 was not open on Saturday. When we called the location, they confirmed the site was indeed open on Saturday.

    Second, I called back to make my one-day car rental at the Westin Copley Center location at 10 Huntington Ave, Boston, MA 20155.

    Third, when I got the reservation, it had the rental pick-up time listed as 4/6/2019 at 9 am and the drop off time as 4/6/2019 at 9 am. When I called the reservation desk to have the time adjusted, the reservation agent said I could only have the car until 3:30 pm which does me absolutely no good as I need the car until 9 pm and the location stated they have a late drop-off.

    Fourth, when I asked to speak to a supervisor because the agent did not understand what I was saying. He asked me again why I wanted to speak with the supervisor. I told him the same reason as when I was initially asked to speak to a supervisor. I was put on hold forever and the supervisor never did come to the phone.

    Fifth, as a President’s Circle member, I am appalled by the lack of customer service. If this is how Hertz is going to treat its loyalty members, then I may have to find another car rental company.

    I would like a personal response. My telephone number is XXX-XXX-XXXX.

    Thank you,

    • Hi Kristine, please be advised that *we are not Hertz.*

      We are Upgraded Points, a website publishing content on points and miles as well as other travel related articles. The piece you commented on here is simply a guide to Hertz’s Gold Plus Rewards Program.

      We’re sorry to hear you’re having issues and suggest possibly reaching out to them on a social media platform like Twitter or Facebook. For some reason, it seems these large companies (especially airlines) respond to issues presented on those platforms quicker and more effectively than anywhere else…

      Again, sorry to hear you’re having issues but to be clear, we are not Hertz. (We have also removed your phone number from your comment for your own privacy.)

  14. Have they changed how you redeem your points? I’m trying to book a car using my points. I have 2,800 points but they are only letting me use 600 points for a $30 discount… This is a huge difference from before…

    • Katie Seemann · May 11, 2019 · Reply

      Hi Erik,
      No, the way you can redeem points has not changed. I tried a dummy booking to test it out and I had lots of options to use my points. If you are still having trouble, you might want to try calling Hertz.

  15. patrick Smith · May 28, 2019 · Reply


    I am planning a trip to Scotland this summer. As a President’s Circle member, will I receive the guaranteed complimentary upgrade? Could stand to save a significant amount of money on the booking if I get this.

    Renting from EDI both ways, FYI.

    Bonus question: do you have experience declining insurance and using the primary coverage from the Chase Sapphire Preferred? The agents seem pretty pushy, but want to make sure I’m covered by my CSP if I decline all levels of insurance from Hertz when in Scotland.



    • Katie Seemann · June 5, 2019 · Reply

      Hi Pat,
      Yes, as a President’s Circle member, your upgrade should be guaranteed. I have always declined the coverage from the rental agency to use my Chase Sapphire Reserve and have never had a problem. For more information on exactly what’s covered with the CSP take a peek at this post: Chase Sapphire Preferred Car Rental Insurance and Benefits

  16. traveller · June 21, 2019 · Reply

    I’m President’s Circle. I usually pick up cars at O’Hare but sometimes do other locations in the US. I was told at one neighborhood location that the max upgrade is to full size regardless of my status, they said I would need to reserve at the airport to be able to upgrade to an SUV with a full size rental. Something to consider. I like the advice that you should reserve one car class below your target upgrade class but be prepared to get what you reserved. Sometimes the full or even premiums are even cheaper than the standards, or just a few dollars more, so I almost always reserve them. O’Hare has an awesome selection of vehicles for President’s Circle, lots of premiums and SUVs, pick any car from the area but I think you might need a full size rental to do that, not sure.

    • Katie Seemann · June 24, 2019 · Reply

      Thanks for the info! It’s definitely frustrating that there is so much discrepancy with upgrades.

  17. Eamonn Kelly · July 9, 2019 · Reply

    Can I hire a car in Dubrovnik with my Hertz Gold Membership?

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