How to Cancel a Marriott Hotel Reservation [Points or Cash Booking]

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Sometimes things happen that are outside of your control and you are forced to cancel that vacation that you were very much looking forward to. Unfortunately, your sadness of having to cancel the trip can quickly turn into frustration when dealing with a hotel cancellation policy.

If you made your hotel booking with Marriott and need to cancel, you’re in the right place! Here’s all the information you need to navigate its cancellation policy.

Marriott Cancellation Policy

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, Marriott is offering free changes and cancellations for existing direct reservations for any date with at least 24 notice when you modify your reservation by April 30, 2020 (exceptions to this policy may apply).

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all hotels, please refer to our COVID-19 Hotel Cancellations article.

Reservations Made With Cash

Marriott will often require your booking to be canceled 48 to 72 hours (2-3 days) in advance before your check-in. However, this can depend greatly depending on the hotel, and what type of rate you have booked.

For example, some rates are fully refundable as long as you cancel at least 1 day before checking in, whereas other rates require full prepayment and can not be canceled without paying a fee.

Unfortunately, unlike airline policies, there are no hard and fast rules with most hotel bookings. So determining what cancellation fee applies to you will depend on what type of rate you book.

This is why paying special attention to the rate details is extremely important when booking!

The Cancellation Policy for the Rate

At this point, you’re likely wondering, “There are usually dozens of rates to choose from during a hotel booking. How do I know what the cancellation fees for each rate are?”

Fortunately, Marriott makes it pretty easy to see what the cancellation policy is for each rate they offer, and that is by clicking on Rate Details on the specific rate that you’re interested in.

Marriott Rate Details
Click Rate Details to find out the cancellation policy for that rate. Image Credit: Marriott

In the example above, you see 2 separate rates for the same room at the W Lakeshore Chicago. Underneath Member Rate and Regular Rate, you will see the bright red Rate Details. This is what you should click to view the cancellation policy of each rate.

Marriott Cancellation Policy
Marriott cancellation policy. Image Credit: Marriott

Take a look at the rate details page in the above image. For this member advance purchase rate, you’re required to prepay $601.09 to secure the reservation.

Should you need to cancel, you can do so and be refunded for the rest of your stay, as long as the cancellation takes place at least 1 day before your arrival. Seems reasonable right?

But that $601.09 is actually the full price of the stay — not a 1-night deposit or anything of the sort. Also, note the final line that states: “…your prepayment for this special rate is non-refundable.” This means that, though they sort of make it seems like the reservation is refundable, your prepayment, which is the full cost of the stay, is not refundable.

So, actually, the rate is not refundable at all. This is why it is very important to check the rate details before booking!

Marriott Cancellation Standard Member Rate
This is what a refundable cancelable rate with Marriott should look like. Image Credit: Marriott

In the next example, you’ll notice that the “standard member rate” booking does not require prepayment, and you can cancel your reservation for no charge as long as you do so at least 1 day before arrival. If you happen to miss the 1-day deadline, you can still cancel but will be charged a fee of $333.42 — which is equivalent to a 1-night stay.

In this case, why would anyone ever select the rate that requires a full prepayment over an option that offers much more flexibility? It all comes down to the price of the night/stay.

In the first example, the nightly price (including taxes and fees) for the full prepayment rate was $300. The standard rate that allowed for much more flexibility was $333 per night. This might not seem like a significant difference, but that extra amount can add up quickly on a 3- or 4-night stay.

Like most rates in the travel industry, the trade-off for greater flexibility requires paying a higher price for the stay.

Bottom Line: Now you see why viewing the rate details before booking is very important. If you simply choose the cheapest rate available, you might end up needing to pay for the stay in full should you end up needing to cancel. 

Reservations Made With Points

If you’ve made your booking with points, the cancellation policies should closely mirror the standard rate cash policy.

This means you should be able to cancel up to a certain time frame from check-in without being charged a fee. If you do cancel past this time frame, then you will be charged a fee usually equal to the point cost of a 1-night stay.

Hot Tip: There are some properties in the Marriott Bonvoy portfolio that charge a cash fee for cancellations on award stays instead of points. Always make sure you check the cancellation policy for the rate you book. When it doubt, it is best to just call the hotel in question and ask!  

How to Cancel a Marriott Reservation

Marriott makes it pretty easy to cancel your reservation on their website. Just follow these steps:

Step 1

Sign in to your Marriott Bonvoy account and click on My Trips to locate your reservation.

Marriott My Trips
Click “My Trips” to edit your booking. Image Credit: Marriott

Step 2

Next, select the reservation that you to cancel. Once you do you’ll notice 2 buttons that say View/Modify and Cancel.

Marriott Cancel Booking
Click the Cancel button to cancel your booking. Image Credit: Marriott

Step 3 

After that, simply click Yes to confirm your cancellation, and your reservation will be officially canceled.

Changing the Reservation Dates

If you just need to change the dates of your booking, follow the exact same steps above, except you’ll need to click View/Modify instead of Cancel.

On the next page, you can make changes to the dates of your reservation (assuming there is availability for your new dates), then click Update.

Keep in mind that you will need to pay the difference if your new dates are more expensive than the ones you have currently booked.

Final Thoughts

No one likes to deal with canceling their trip, but it can be a necessary evil at times. Fortunately, if you prepare beforehand, you can make the experience substantially easier on yourself.

This is why you should review the rate details closely before completing your booking, as booking certain rates could end up costing you a lot of money should you need to cancel.

If you know for certain during booking that there is a possibility that you may need to cancel, we recommend paying a little extra to make sure your reservation flexible — the peace of mind is definitely worth it!


Frequently asked questions

What happens if I cancel my Marriott reservation?

That will depend on the rate that you have booked for your stay. Some rates are fully refundable if you cancel a certain number of days before your check-in and others require a full prepayment upfront.

So always view the rate rules before completing your booking!

What happens if I cancel a non-refundable reservation with Marriott?

If your room rate is non-refundable and required a full prepayment, unfortunately, there is not much you can do.

If you’re canceling the reservation due to extenuating circumstances, you can always contact Marriott to see if they will make an exception. It never hurts to ask!

How late can you cancel your Marriott reservation?

The time frame can vary from hotel to hotel, but generally, you need to cancel 48 to 72 hours (2-3 days) in advance to avoid paying any sort of penalty.

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

4 comments

  1. Valerie Hutchinson June 11, 2020

    Hello:

    I called your customer service line today to inquire about the status of the referenced refund, and was advised that a request and case number were not issued until May 27th, so the refund could take up to 90 days from that date. The original refund request was made on March 27 and there was no mention of the need of a Case Number. Additionally, there is no mention of requesting a case number that I could find on your website when searching for refunds, nor was a case number mentioned in any of my previous inquiries. Our Associate Director, Leslie Hammes, requested cancellation and a refund on March 27th, and was advised at that time that it could take 90 days. Starting another 90 day wait time does not seem like good customer service, and does complicate our Fiscal Year budget reconciliation.

    Further, I was advised that it was received by Marriott on May 27 and closed on May 27, so I am very confused about the status of the refund. Not sure why a case would be opened then closed. We did have another reservation made at the same time for the same dates and same charges, and we have received the refund for that reservation I provide this info in case your refund dept. didn’t realize there were two reservations and thought this matter resolved. If there is no current case open, and a refund is not in process at this time, please assist us with this issue. Do we need to do something else to get this matter resolved? If there is no current case open, and a refund is not in process at this time, please assist us with this issue.

    It is important to us to have this charge cleared from our account by the end of our fiscal year (June 30th), and I have made several requests/inquiries since the initial request on March 27th. Do we need to do something else to get this matter resolved? I anticipate being asked soon to dispute the charge with our credit card issuer and/or consulting with university legal counsel. In the meantime, however, I still have hope that his matter can be resolved without those steps (pretty please?) and that the promised refund will show up soon.

    If you could expedite this refund, it would be greatly appreciated.

    Thanks,
    Valerie J. Hutchinson

    Reply

    • Hi Valerie,

      I’m very sorry to hear about this frustrating situation you’re dealing with. But we do not have any affiliation with Marriott. We are Upgraded Points, a website that publishes helpful travel information. So, unfortunately, we are not able to help you with this issue, but I hope the matter is resolved for you soon.

      Reply

  2. I can find an answer to this anywhere.
    But for Marriott in 2020 and beyond.
    I go on Points+Cash and it says “Cancellation up to 3 days before date of travel”. Will I be charged cash part and then get back the points. Or get back both (points payed and cash)

    Reply

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