Edited by: Keri Stooksbury
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United is making strides to improve the travel experience for its customers at what’s typically one of the most frustrating pain points — making arrangements when things go haywire.
The airline has introduced new features within its mobile app that will allow flyers to take more control if their journey is disrupted.
“Our goal is to get our customers to their destination on time, but we know things don’t always go as planned and that’s when a tool like this can make a real difference,” said Linda Jojo, Chief Customer Officer for United. “Our new mobile app feature offers more transparency, saves time, and reduces stress for our customers, and it shortens lines at customer service desks so our employees can better assist passengers with complex issues or questions.”
Let’s take a look at the new features that United’s rolling out now to its app.
Skip the Customer Service Counter With United’s New App Features
One of the biggest frustrations of a delayed or canceled trip is joining the swarm of people around airport customer service desks, all waiting to speak to someone about their options.
Now, if a flight is delayed by more than 1 hour or is canceled altogether, United app users will be able to see a whole range of options within it, including:
- Notifications: Immediately see if a flight has been canceled or delayed by more than an hour.
- Flight Status and Rebooking Options: If your original flight has been canceled or significantly delayed, you’ll be able to see if you’ve been rebooked automatically. Also, you’ll be presented with other flight options in case a specific itinerary works better with your plans.
- Bag Tracking: You’ll be able to see when your bag is checked in, loaded onto a flight, and when it arrives at your destination.
- View and Claim Vouchers: If eligible, you’ll be able to see and select eligible vouchers for meals and/or accommodations if your journey is disrupted.
- Communication: The app will allow you to call, video chat, or text with a United customer service agent who can help get your journey back on track.
The ability to view and select rebooking options and meal or hotel vouchers right from the app (the features will also be available on a mobile or desktop browser) is especially exciting for United flyers.
Amid the chaos of a canceled or significantly delayed flight, the last thing you want to do is get into a long line to wait to speak to an agent. The new app features allow flyers to take matters into their own hands and make new arrangements on the fly.Hot Tip:
What are you entitled to as a passenger when something doesn’t go as planned? Learn how to get compensation when your flight is delayed or canceled.
United’s new app enhancements should make life easier for flyers, especially at times when travel can be most frustrating. The ability to take control of travel plans within the app should eliminate time-consuming and frustrating trips to overcrowded customer service desks.
The next time you fly with United and something goes wrong, remember to turn to your United mobile app to save time and preserve your sanity.
Featured Image Credit: United Airlines
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