How to Request a Replacement Chase Credit Card
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It can happen to the best of us: you misplace your beloved Chase credit card! Or maybe it’s worn out from continued use (though the good news is you probably have tons of Ultimate Rewards points!). Either way, what should you do when it’s time for a new card?
Getting a replacement credit card from Chase is a fairly easy process. Here’s what you need to know.
Table of Contents
2 Ways to Replace a Worn Out (Or Lost) Card
Request a Replacement Over the Phone
If you need a new Chase card, call the number on the back of your card or 1-800-432-3117, 24 hours a day. They will ask you why you need a new card, and you’ll have to confirm your identity and mailing address. It should be a quick and easy process.
Your new card should arrive within 3-5 business days.
Chase Credit Card | Phone Number (Replacement Line) |
---|---|
Chase Sapphire Reserve® | 1-800-436-7970 |
Chase Sapphire Preferred® Card | 1-800-493-3319 |
Chase Freedom Unlimited® Chase Freedom® | 1-800-524-3880 |
Ink Business Preferred® Credit Card Ink Business Cash® Credit Card Ink Business Unlimited® Credit Card | 1-800-945-2028 |
Request a Replacement Online
To request a replacement card online, click here and select your card and reason for requesting a new one from the drop-down menus. (You might need to be logged in for the link to work.)

Hot Tip: I found the link to the card replacement page to be a little finicky. If the link doesn’t work for you, just type “Replacement Credit Card” in the search box. From here, click on the reason you are requesting a replacement (i.e., the card is lost, damaged, or expired) to continue to the correct page.
You can also get to the right place by going into your credit card account and clicking the “Things you can do” drop-down box in the upper right-hand corner. Choose Account services, then Replace a card.

Your new card should arrive within 3-5 business days. If you still haven’t received your card after 5 business days, call the number on the back of your old card (if you still have it), the number on your account statement, or 1-800-432-3117.
Hot Tip: If you lost your card or think someone might be using it without your permission, call Chase at 1-800-955-9060.
How Should I Dispose of My Old Card?
If your card is damaged or expired, you will need to safely dispose of it while keeping your information safe.
Metal Cards
If you have a metal card like the Chase Sapphire Preferred® Card or Chase Sapphire Reserve®, you won’t be able to cut through it with a pair of scissors (although, I have learned from personal experience that heavy duty wire cutters will work!).
However, if you call the number on the back of your card, Chase will send you a postage paid envelope to send your metal card back to them so they can dispose of it for you. You should also be able to take your card into any Chase branch to have them destroy the card.
Plastic Cards
Disposing of plastic cards is a little easier. Scissors work just fine on plastic cards, but be sure to make multiple cuts. If you really want to get serious, cut the card into multiple pieces before disposing of them in different trash bags. Many shredders can handle credit cards as well, and you can de-magnetize the strip by running a magnet along it a few times. These steps will ensure your card is useless and your information is safe.
Final Thoughts
It’s no fun when you lose your credit card, but thankfully Chase makes it easy to request a replacement. You can call Chase directly or make the request online, and your new Chase credit card should be at your doorstep within 3-5 business days.
My card is damaged but still works. Will I be able to continue using my current card until the new one comes in?
Hi Gorium,
Yes, you will be able to continue using your card as normal until your replacement comes in.
Hi, I recently accidentally lost my Chase debit card and I’ve requested and got my new one, but how do I set up my new card on the chase mobile app?
Hi Arianna,
The best way to activate is by visiting Chase.com. You can verify receipt of your card here:
https://www.chase.com/personal/credit-cards/verify-credit-card
You can enroll your account by logging into your online account and adding the new card information using the online portal.
Would the replacement card (original damaged) have the same credit card number?
Hi Rohit,
In most cases, you will receive a new credit card number.
If it is damaged you just receive a replacement of your card (same number). If it’s stolen or lost then you would get a new card number.
I need a new card. Mine expired 8/20. I can’t seem to find how to order a new one.
Hi Mary,
If you call the number on the back of your credit card they can have a new card sent out to you.
Can I just walk in into any Chase bank and get a new debit card I’m currently out of state?
Hi Luz,
Yes, you should be able to go into a Chase branch and get a temporary card. But your replacement will need to be mailed to you.
I requested a replacement for my lost debit card 2 weeks ago. How come I have not received the card until now? What could be the cause of the delay?
Hello Anne. You can go online, log in to your Chase account, and follow the instructions in this article for requesting a replacement. Just select the option that you did not receive the card that Chase said was sent. Additionally, if your Chase branch is open, you may be able to get one printed on the spot. I was able to get my debit card replaced at my local branch immediately.
I tried to request a replacement of my lost card on the mobile app but they told me that I don’t have any linked card. What should I do?
Hi H,
I would give Chase a call at 1-800-935-9935 and explain that you need your card replaced.