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How to Cancel a Southwest Airlines Flight [Points or Cash Ticket Purchases]

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Katie Seemann

Katie Seemann

Senior Content Contributor

Countries Visited: 27U.S. States Visited: 27

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
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Keri Stooksbury


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Canceling a flight is never fun. Most airlines charge hefty change fees and offer little-to-no refund for a canceled flight.

Thankfully, Southwest (my favorite airline for domestic and Caribbean travel) doesn’t charge any change or cancellation fees! Yep, you read that right: no fees!

There’s no catch as long as you understand how it works. Generally, if you cancel a flight that you paid cash for, you will get all of your money back in the form of a flight credit. If you paid for your ticket using Rapid Rewards points, you would get a full points refund.

Southwest’s Cancellation Policy: Flights Paid With Cash or Points

Southwest Airlines does a lot of things right. No baggage fees, an easy-to-use frequent flyer program, great customer service, and NO change or cancellation fees. If Southwest flies to where I’m going, I always choose Southwest.

The cancellation policy is among the best in the industry. Although it’s generous, it varies just a bit by the type of ticket you purchase.

All fares offer reusable funds for cancellations. Business Select and Anytime fares are also fully refundable. Image Credit: Southwest

Wanna Get Away and Wanna Get Away plus Tickets

Wanna Get Away and Wanna Get Away plus tickets are the lowest price fares that Southwest offers, and probably what most of us book for personal travel. These tickets have slightly tighter rules about flight cancellations than Business Select or Anytime fares, but it’s still a pretty generous policy.

If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with cash (I mean, a credit card!), the entire purchase price will be saved as reusable flight credits (previously called travel funds) for future use.

You can cancel all the way up to 10 minutes before your flight, and thankfully flight credits don’t expire. If you purchased a Wanna Get Away plus fare, your flight credits are transferrable.

If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with Rapid Rewards points, you will receive all of your points back into your Southwest account. Any taxes associated with the ticket ($5.60 each way on domestic flights) will be held as reusable flight credits.

If you don’t cancel your Wanna Get Away/Wanna Get Away plus ticket within 10 minutes of the flight and are a no-show, you will not receive a refund of any kind.

Hot Tip: Make a note of the confirmation number from the canceled flight. You will need this to access any flight credits associated with the ticket.

Business Select, Anytime, and Senior Tickets

Business Select and Anytime tickets offer a more generous cancellation policy than Wanna Get Away/Wanna Get Away plus tickets, but these tickets are more expensive. Senior fares also come with the same lax cancellation policy.

If you cancel a Business Select, Anytime, or Senior ticket, 100% of your purchase price will be refunded to your original form of payment. This applies to both cash and Rapid Rewards points tickets.

If you are a no-show for a Business Select, Anytime, or Senior ticket (meaning you didn’t cancel at least 10 minutes before takeoff), the purchase price of your ticket will be converted to flight credits, which can be used for another flight. If you used Rapid Rewards points, all points will be redeposited into your account.

If you make a change to an existing flight, this makes the ticket non-refundable. If you need to make an additional change or cancellation, your purchase price will be held as reusable flight credits instead of being refunded. It’s best to cancel your original flight and re-book a new one to maintain the ticket’s fully refundable status.

Bottom Line: Tickets purchased with Rapid Rewards points are fully refundable. It’s easy to earn lots of Southwest points, even without flying! Don’t forget, in addition to the credit cards that Southwest offers, Chase Ultimate Rewards points transfer to Southwest at a 1:1 ratio. Check out the Chase Sapphire Preferred® Card for a great all-around travel credit card that earns flexible points that can be transferred to Southwest Airlines.

Southwest’s Cancellation Policy: Flights Paid With Gift Cards and Companion Pass Flights

Gift Cards

If you purchased your flight with a gift card, it’s considered non-refundable and has slightly different rules than tickets paid for with cash or points.

If you do not take a flight purchased by a gift card, the funds will be held as reusable flight credits.

If you cancel your flight 24 hours or less before takeoff and paid for all or part of it with a Southwest gift card, you will need to contact Southwest Customer Relations at 855-234-4654.

Companion Pass

Any taxes paid when booking a Southwest Companion Pass fare are fully refundable to the original form of payment.

Hot Tip: Want to know what the best credit card is? Check out this list of the best credit cards for Southwest Airlines flyers!

How to Cancel a Flight on Southwest

1. After you have logged on to your account, click on My Account in the top right-hand corner.

Image Credit: Southwest

2. In the middle of the next screen, you will see all of your upcoming flights. Choose the flight you want to cancel and click on Cancel Flight.

Image Credit: Southwest

3. Then, you will be able to confirm the flight you are canceling and select how you want your refund. If your ticket was fully refundable, you will have the option of requesting a refund or holding it as a flight credit for future use. If the ticket was non-refundable (Wanna Get Away tickets), you will be able to request flight credits for future use.

The price listed to the right is the amount being refunded or converted to travel funds. The ticket in the screenshot below is a Companion Fare, so the only money paid was the $11.20 in taxes and fees ($5.60 each way). If you booked a flight with cash, your full ticket price will show here.

Image Credit: Southwest

4. Click the yellow Cancel Flight button at the bottom of the screen to complete the cancellation.

Image Credit: Southwest

How to Use Southwest Flight Credits

Using Southwest flight credits (formerly called travel funds) isn’t difficult since they are listed in your online account.

Once you sign in to your account, they will be listed in the My Account section. Note that here they are still called travel funds — don’t worry though as travel funds and flight credits are the same things.

You can easily see your flight credits in your online account. Image Credit: Southwest

Flight credits are available to use for flights, taxes, and fees for the originally ticketed passenger only. You can not use flight credits to purchase a ticket for someone else unless they were from a Wanna Get Away plus fare.

How to Apply Travel Funds to a New Reservation

1. Search for flights as you normally would, then proceed to the Passenger & Payment Info section.

2. In the Payment Method section, you will notice a small drop-down menu at the top that says Southwest gift cards, flight credits, and Southwest LUV vouchers. Click on this drop-down menu to fill in your flight credit information.

Image Credit: Southwest

3. You can toggle between the 3 payment methods. Select Flight credits. You will need your confirmation number from the original flight, plus your full name. Click on Apply Funds to continue and finish your purchase as usual.

Image Credit: Southwest

You can apply up to 3 forms of payment per person for each reservation, so you are allowed to use flight credits from multiple confirmation numbers at the same time.

Bottom Line: Southwest flight credits are issued when you cancel a non-refundable ticket. You must know the confirmation number from the original ticket to access your flight credits.

Final Thoughts

Southwest Airlines does a lot of things right, including offering a generous cancellation policy.

Depending on what type of fare you purchase, you can either receive a full refund to your original payment method or travel funds that you can use on a future Southwest flight.

Southwest points are easy to earn and easy to use, and flights purchased with Rapid Rewards points are fully refundable! Don’t forget to keep the confirmation number from the flight you need to cancel handy, as you will need this to access your flight credits.

Frequently Asked Questions

Any Southwest flight paid for with Rapid Rewards points is fully refundable. You can cancel your flight in your online account by clicking Cancel Flight in the flight information section. All of your Rapid Rewards points will be redeposited into your Southwest account. If you purchased a Wanna Get Away fare, the taxes and fees you paid will be held as reusable flight credits. If you purchased a Business Select or Anytime ticket, the taxes and fees will be refunded to the original form of payment.

Generally, yes. There are no fees to cancel a Southwest flight. If you paid for the flight with Rapid Rewards points, they will be automatically redeposited into your account. If you purchased a Wanna Get Away fare with cash, the money will be held as a reusable flight credit to be applied towards the purchase of a future flight. If you purchased a Business Select or Anytime fare, any money you paid for your ticket will be refunded to the original method of payment.

You can cancel any flight up to 10 minutes before the flight is scheduled to takeoff. After that, the price of your ticket will be forfeited if you purchased a Wanna Get Away fare. If you purchased a Business Select or Anytime fare, your ticket price will be transferred to a flight credit for use on a future flight.

Southwest flight credits, formerly called travel funds don’t expire.

About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure and Forbes Advisor.


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Brandon Dimicelli

January 10, 2019

Thank you for the concise, useful information!


January 18, 2019

after check in but before a 10-min window before flight time, will pts be deposited to the acct if cancelling? Thx

Katie Seemann

January 26, 2019

Hi Dan,
Yes, in theory that should work. However, I would suggest calling Southwest to double check since that’s a very specific example that they don’t directly address on their website. You can contact SW at 1-800-I-FLY-SWA (1-800-435-9792).


January 28, 2019

If I cancelled my Wanna Get Away flight but I cannot travel within the year before the travel funds expiration date this February, can I rebook another flight and cancel it it again to “extend” the expiration date?

James Larounis

January 29, 2019

Hi Regina! Thanks so much for reading UpgradedPoints! Your strategy is spot on — book another refundable flight, cancel, and then redeposit the funds. This should extend the expiration date of those funds.


May 13, 2019

Hello mr James, I have the same problem, I canceled my flight and now I have a month to fly somewhere but I work a full time job so unfortunately that’s not gonna happen. I called and asked if there is anything I can do but they said no. They said it is not possible redeem the funds for another flight then cancel it again. Is there a special way to do it? Please help! Thank you so much!

Katie Seemann

May 16, 2019

Hi Kimberly,
Unfortunately you can’t rebook another flight and then cancel to extend the expiration date of your travel funds. The expiration date on these funds is based on the purchase of the original ticket and can’t be changed. I know that can be frustrating, but keep in mind, Southwest has one of the most generous policies regarding cancelling a ticket — most airlines charge hefty fees to change a ticket.


May 22, 2019

Hi, i read that it expires one year from the original purchase date. So rebooking and cancelling will not work. However, if you contact Southwest, they can extend the travel fund expiration for ~$100

Stephen Au

May 22, 2019

Hey Vanny,

Great input. Yes, you can’t extend your tickets indefinitely by cycling through cancellations and re-booking. The only way to truly extend the expiration is via the $100 fee to reinstate your travel funds. Thanks for reading.


September 15, 2019

How long will Southwest extend the travel fund for extra $100. Will they give you another year?

Katie Seemann

September 16, 2019

Hi Mary,
I believe the extension is only for 6 months, however you might want to call Southwest to double check that that’s still their policy.

James Larounis

May 21, 2019

Hi Regina! My apologies for the confusion here — Katie is correct in her reply. I’ve canceled a few Southwest tickets in this practice before, but it looks like that’s not standard procedure for the funds to be renewed, so I’d like to defer to Katie’s response for the best practice in this scenario.


December 31, 2019

Absolutely false. The new reservation would take on the same expiration as the original travel funds.

Jarrod West

January 02, 2020

Hi Larissa,

Correct, this was clarified in the following comments by Katie, Stephen, and James. Thanks for reading!


April 01, 2019

Hi. I have purchased a same-day round trip ticket for April 3rd and I need to cancel the return trip for some reasons. I already emailed Southwest’s customer service but it will take 48 hours to get a reply. I am concerned because they might not cancel the return trip anymore. Kindly advise.

Erin Miller

April 01, 2019

Hi Jo-Anne, you can cancel a Southwest flight up to 10 minutes before your flight so you have some time… I would follow the instructions in the “How To Cancel Your Southwest Flight” section above. Basically, log-in online and cancel it yourself – again, there are steps and photos above that walk you through it.

If you’re having trouble with this, we recommend calling SWA’s reservation line directly (1-800-435-9792) vs waiting for an e-mail.

Lastly, please be advised we are not Southwest Airlines so we cannot cancel your flight for you. Hope this information helps!

Larry A Myers

April 06, 2019

Senior fares do NOT get a refund to your credit card. I just found that out the hard way. Instead SW keeps the money in your so-called Travel Funds. Sucks.

Katie Seemann

April 08, 2019

Hi Larry,

According to the Southwest website, senior fares are refundable:

“Travelers 65 years of age or over may get details on fares, limitations, and any restrictions regarding reservations on from a Southwest Airlines Customer Representative or a travel agent. Fares are subject to change until tickets are purchased, but Senior Fares are refundable. Please see details below for tips on how to make your travel experience on Southwest Airlines even easier.”

I would suggest giving Southwest a call to see if you can get a refund instead of travel funds.

Kenneth Demus

April 24, 2019

I would like the phone number for customer relations.

Andrew Kunesh

April 24, 2019

Hey Kenneth! We found this customer service number on Southwest’s website: 1 (800) 435-9792.


April 29, 2019

Hi! Thank you for this great article! Do I need to TRAVEL within 12 months or just PURCHASE within 12 months (travel date beyond 12 months)?

Katie Seemann

May 01, 2019

Hi Karen,
Are you referring to SW Travel Funds? If so, you need to TRAVEL by their expiration date. For example, if your funds expire on Dec 1, you need to complete your flights by that day, not just purchase another ticket by that day.


May 21, 2019

If I book a ticket for another person using my RapidRewards points, and then cancel it, would those points go back to my account or to the account of the person for whom I bought the ticket?

Jarrod West

May 21, 2019

Hi BP!

The Southwest Rapid Rewards points will be returned to the account of the person who initially made the booking. So if you used your own points to book a flight for someone else, the points will be returned back to your Southwest Rapid Rewards account.


April 06, 2023

Would the same apply if I paid with a southwest gift card through my rewards account? If I booked for someone else and had to cancel.

Jarrod West

April 06, 2023

Hi Kris,

The funds should be returned back to your gift card.


July 14, 2019

I have a refund voucher that said it expires on Aug. 16. I’m trying to book a flight to fly ON Aug.16, which is what I understand is the expiration day and I need to fly by. But it’s saying when I go to add the voucher refund, that it’s passed the expiration date and now saying Aug. 15. I have an email from them from when I cancelled saying Aug. 16 is expiration date too.

Does this mean that Aug. 16 isn’t included as an option to fly, and must fly BEFORE the expiration date of Aug. 16 (so Aug. 15 is latest date to fly by?)

Katie Seemann

July 15, 2019

Hi Melissa,

I have always understood that the expiration date is the last day to fly (not the day before) so if it says Aug 16 I would think you could fly that day.

Is any part of your trip after Aug 16? Are you trying to book a flight that leaves on Aug 16 and comes back later? That would be one reason it’s not working. The whole trip needs to be before the expiration date to qualify.

If not and you are still having trouble, I would suggest calling Southwest to see if they can help you.


January 28, 2021

Their expiration date is actually the day prior to what is listed. Basically, your travel funds expire when the day changes to the date listed. Dealing with them now.


July 23, 2019

If I bought an Anytime ticket and paid with gift card, will I get all credit back to the gift card after canceling the flight?

Stephen Au

July 23, 2019

Hi TW,

You should be able to get all the credit back to your account. However, please double check with Southwest Airlines directly.


August 12, 2019

If the canceled reservation (bought by me with a credit card) includes a second person, do all the travel funds go back to my account for use by me, or can only the second person use their share of the travel funds? Thanks.

Jarrod West

August 12, 2019


All of the travel funds will be returned to you since it was purchased with your credit card.

Thanks for reading!


August 15, 2019

Hi, I have Wanna get away ticket. If cancel it, can I add another person when I rebook with travel funds? My understanding, it that it’s okay but funds will be only applied to the initial person, right?

Katie Seemann

August 15, 2019

Hi Dice,
Yes, you’re correct. When you re-book, it can be for 2 people, but your travel funds will only apply to your ticket.


August 15, 2019

Great! Thank you!


September 06, 2019

I just went through this. I bought six tickets on my cc. The travel funds did not all come back to me. They were dispersed among all six of us.

James Blunt

September 16, 2019

If I purchased a flight on Southwest using Chase points and booked thru the Chase travel booking portal and then had to cancel due to a change in plans, do the points go into my Rapid Rewards account or become travel funds, or are the points simply lost with my only recourse the flight insurance/canceled trip benefit from the Chase card?
It’s of benefit for me to book thru Chase as their points convert from 1 to 1.5 points.

Jarrod West

September 16, 2019

Hi James,

When you book through the Chase Portal and need to cancel, Chase adopts the cancellation policy of the airline you booked with. In this case, you will receive a travel fund equal to the value of your ticket.

Thanks for reading!

Fareed Mohamed

November 15, 2019

Great Airlines. Continue superior customer service and please do not change your value for Southwest customers. We are devoted to you for your appreciation of us. Thank you, SOUTHWEST AIRLINES!!!

Jennifer McClure

November 19, 2019

I am wondering about the taxes and fees on international flights booked with points. ($87 RT) If we end up cancelling, I know the points will be refunded but will the full $87 be available as travel funds?

Jarrod West

November 19, 2019

Hi Jennifer,

Yes, the taxes and fees will be held as reusable travel funds.


December 05, 2019

Just call the airline. When they start to give you the “run around,” just call your bank and file a claim for “services not rendered,” a charge-back. It is too difficult and expensive for most of these “airlines,” or whatever they call themselves, to litigate and find a solution. Usually, they just give up, because they are overbooked, then it really doesn’t matter. Air travel is a consumer product, which fall under most jurisdiction’s consumer protection laws. Some of my trips were inadequate, and/or unsatisfactory and i was given a refund for the “lack of, or services not rendered.”


December 21, 2019

If I purchase a Southwest airlines ticket for someone and use my credit card and they cancel can vouchers for another flight to be given to me since I use my credit card

Catherine Luther

December 22, 2019

Hi Phyllis,

Southwest states “Travel funds from unused or cancelled flight reservations have to be used by the originally ticketed passenger on those reservations.” So as the credit card holder, the vouchers would not be allocated to you but to the actual passenger that cancelled.


February 06, 2020

If I cancel a trip how long does it take for my points to go back in my account?

Jarrod West

February 07, 2020

Hi Tracy,

Generally, the points are redeposited back into your account immediately.


March 01, 2020

If I bought Wanna Get Away tickets but need a full refund since we need to cancel the flight and I don’t want travel credit can I upgrade my tickets to Business Select or Anytime tickets can I get a full refund then for the tickets purchased? And with Business and Anytime tickets can you get a refund at anytime or is there a time restriction for when to get a full refund on those tickets?

Katie Seemann

March 02, 2020

Hi Marc,
That’s an interesting idea. As long as you purchased your tickets with cash vs Rapid Rewards points, you should be able to upgrade to Business Select or Anytime tickets with no problem. You then should be able to receive a full refund. I couldn’t find anything official that indicated this wouldn’t work. Be cautious, however — there is a chance that they would only refund the different between the 2 tickets and give you a travel credit for the original price. I don’t think that would happen, but there is a chance it could. As long as you cancel at least 10 minutes before your flight you should be able to get a full refund (but, obviously don’t wait that long if you know you need to cancel).

Please come back and let us know if this little “trick” works!! Thanks for reading.


February 17, 2021

Did it work? I want to try the same thing.


March 01, 2020

If I have to cancel my flight how do I also cancel the companion pass flight? Also, will I get a refund for the Early Bird check-in?

Katie Seemann

March 02, 2020

Hi Mercedes,
If you cancel a flight that has a Companion Pass ticket attached to it, your companion’s ticket will be automatically canceled. Unfortunately, you won’t get a refund for any EarlyBird Check-In charges.


March 12, 2020

I canceled a flight I had and only got half of my money back? Why is that?

Michael McHugh

March 13, 2020

Hi Charles,

Have you called Southwest Airlines to ask? We recommend that you contact the airline first and then circle back with any follow up questions.

michael garner

April 03, 2020

If Southwest canceled our flight, which messes up our whole trip, and we booked a “wanna get away” fare, will our money be refunded? How do we cancel the return flight as well?

Jarrod West

April 04, 2020

Hi Michael,

Yes, if Southwest canceled your flight, per US DOT you are required by law to receive a full refund for the ticket. As for canceling your return ticket, you can do that via your Southwest account on the Southwest website, or by calling them at 1-(800)-435-9792. Keep in mind that, since your return flight was not canceled by Southwest, that the funds for that fare will likely be issued as a LUV credit good for a future flight with Southwest.

Georgetta Dankert

May 29, 2020

I purchased 5 wanna get away tickets for two adults and three minor grandchildren. The event was canceled due to COVID19 outbreak so I need to cancel flights. My question is will the reusable vouchers be issued in the minor children name or revert to the adults. The children are ages 14, 11 and 7. Thank you.

Jarrod West

June 02, 2020

Hi Georgetta,

Southwest vouchers can be used by anyone, but if they issue you travel funds then they can only be used by the original passenger.


July 05, 2020

I just canceled my flight to California. Do I have to use my travel funds to travel to fly anywhere in the U.S.? Also, I am assuming that when I am ready to book a new flight that if the ticket price is more than I had originally paid I will need to pay the difference. Is that correct?

Jarrod West

July 06, 2020

Hi Tami,

You can use your Southwest travel funds on any Southwest ticket, no matter what the destination is. Yes, you’re correct that if the ticket cost exceeds the value of your travel vouchers then you will need to pay the difference.

Thanks for reading!


August 23, 2020


Southwest travel funds’ expiration dates will be extended to September 7, 2022
(There are some restrictions)



August 26, 2020

I’ve spoken directly with SW customer service on this matter and, YES, one can cancel after check-in in advance of 10 minutes prior to flight time.


September 17, 2020

I have 3 $100 travel vouches that expire in December but won’t be able to go on the flight I booked with them. If I cancel the flight will I lose those funds?

Katie Seemann

September 17, 2020

Hi Tamara,
You won’t technically lose them because you’re canceling your flight, but you’ll only be able to re-use them for a flight that occurs before they expire in December. Sometimes if you call Southwest after your Travel Funds expire they can re-instate them for a fee. Good Luck!

Jason G

December 10, 2020

Southwest is now giving less than 25% credit back if you cancel a non-refundable flight in a timely manner. Do not buy tickets from southwest and expect to get anything back, even in credit, if you cancel.


February 22, 2021

Are fees for award flights still refundable? Last time I tried to cancel a flight, I was not given an option to have the $5.60 fee refunded.

Jarrod West

February 22, 2021

Hi DJ,

Yes, the award fees for your flight should be refunded to you. If you did not receive a refund I could contact Southwest.


May 05, 2021

I have a question I am hoping someone knows the answer to. I have travel funds that are expiring very soon, lets say 5/7/21. Since the expiration date is 5/7, I need to book a flight by that date to utilize my travel fund. I know cancelling my flight will force my travel funds won’t reset or extend my expiration date and that it will revert back to the 5/7 expiration date. My question is if I book this flight, instead of cancelling, would I be able to “CHANGE” my flight to a later date (delaying my flight past the expiration date), thus allowing me to still utilize my travel fund, but at a date after my expiration. Let me know! Much appreciated.

Jarrod West

May 05, 2021

Hi Mike,

Yes, in this instance you should be able to change your flight to another date without issue. If there is a difference in price for the date you change to then you will need to pay the difference of course.


June 29, 2021

How late can I cancel my flight online after checked in? Is it anytime before I checked bags?

Jarrod West

June 30, 2021

You can change or cancel your flight up until 10 minutes before your scheduled departure time.


April 06, 2023

If I book a ticket for another person using a southwest gift card from my rewards account and then cancel it, would those points go back to my account or to the account of the person for whom I bought the ticket go?

Jarrod West

April 06, 2023

Hi Kris,

The funds should be returned back to your gift card.

Any thoughts or questions? Comment below!

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