Southwest Gift Cards, Flight Credits & LUV Vouchers [Everything You Need To Know]

- UPDATED: August 25, 2022 |

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Southwest Airlines offers lots of customer-friendly policies, including free checked baggage and the ability to change your flight with no fee. Plus, Southwest’s frequent flyer program, Rapid Rewards, is straightforward and simple to use.

However, one thing that can get a little confusing with Southwest is all the different forms of payment — there are gift cards, Flight Credits (formerly called Travel Funds), and LUV Vouchers.

While these might all seem similar, they have very different rules. Specifically, Flight Credits and LUV Vouchers can get a little tricky to use if you aren’t sure how.

In this post, we’ll go over each of these so you know exactly how to use Southwest gift cards, Flight Credits, and LUV Vouchers successfully!

Table of contents

Southwest Gift Cards
Using Southwest Gift Cards
Southwest Flight Credits
- How To Use a Southwest Flight Credit on Southwest.com
- How To Check the Balance of Your Southwest Flight Credits
Southwest LUV Vouchers
- How To Use a Southwest LUV Voucher on Southwest.com
- How To Check the Balance of Your LUV Voucher
Final Thoughts

Table of Contents

Southwest Gift Cards
Using Southwest Gift Cards
Southwest Flight Credits
- How To Use a Southwest Flight Credit on Southwest.com
- How To Check the Balance of Your Southwest Flight Credits
Southwest LUV Vouchers
- How To Use a Southwest LUV Voucher on Southwest.com
- How To Check the Balance of Your LUV Voucher
Final Thoughts

Southwest Gift Cards

Where To Buy Southwest Gift Cards

Southwest gift cards can be purchased online and at many retailers including:

How To Purchase a Southwest Gift Card on Southwest.com

Go to Southwest.com and scroll to the very bottom of the page. Under Southwest Products, click on Southwest gift card.
You can buy Southwest gift cards online. Image Credit: Southwest
On the next page, click Buy a gift card.
Fill in the amount and quantity you would like to purchase. Gift cards can be purchased in any amount from $25 to $1,000. If you’re purchasing multiple cards, they will all have the same value, however, the total value of the purchase can’t exceed $1,000.
Choose your delivery method. Your gift card can be emailed to you for free, or you can choose to have it delivered by UPS ($2.95, 4 to 7 business days) or FedEx ($9.95, overnight delivery). Any orders over $500 will be delivered by FedEx overnight free of charge.
You can create a Southwest gift card online in any amount from $25 to $1,000. Image Credit: Southwest
Fill in either the recipient’s email or physical address, depending on your shipping method. You can add a gift message or leave this area blank.
Click the yellow Payment button at the bottom right-hand side of the screen to continue to payment options.
Verify your details, enter your payment information, and click the yellow Purchase button to complete the transaction.

Hot Tip: Buying a gift card through Southwest.com counts as a travel purchase, so be sure to use a credit card that offers bonus points on travel. The Chase Sapphire Preferred® Card earns 2x points on travel, while the Ink Business Preferred® Credit Card earns 3x points! Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines.

Purchasing a Large Volume of Gift Cards Online

Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. If you would like to purchase multiple gift cards and will exceed the $1,000 limit, you can use the Corporate & Volume Sales order form.

Go to Southwest.com and scroll to the very bottom of the page. Under Southwest Products, click on Southwest gift card.
Click the Corporate & Volume Sales button to access the order form.
You can order more than $1,000 worth of Southwest gift cards by clicking on Corporate and Volume Sales. Image Credit: Southwest

How To Earn Tons of Points Buying Gift Cards

Whether buying a gift card for yourself or as a gift for someone else, they can be a great way to rack up tons of Southwest Rapid Rewards points! The key is using the right credit card at the right retailer.

Here are a couple of strategies that will help you maximize your points-earning when purchasing Southwest gift cards:

Use the Ink Business Cash® Credit Card at office supply stores to earn 5x points.
Use the Chase Freedom Flex℠ at Sam’s Club during a warehouse store bonus period — you’ll earn 5x points, and will be purchasing the gift cards at a slight discount. Watch for other Freedom Flex card bonus categories that include stores that sell gift cards.
Use your Chase Sapphire Reserve® to purchase gift cards through Southwest.com for 3x points.
Keep an eye on Amex Offers and Chase Offers. You can often find discounts or offers for bonus points on stores that sell gift cards.

Using Southwest Gift Cards

Southwest gift cards can only be used for flights (including taxes and fees) purchased directly through Southwest Airlines — either online, by phone at 800-435-9792 (800-I-FLY-SWA), or at a Southwest ticket counter.

Hot Tip: There are no fees to purchase Southwest gift cards. They never expire and are fully transferable.

Flights purchased with Southwest gift cards are non-refundable. If your travel is not taken or the flight is canceled, the funds will be held as a Flight Credit to be used on a future flight. Thankfully, Flight Credits don’t have an expiration date.

How To Use a Southwest Gift Card Online

Using a gift card to purchase a flight online doesn’t really differ much from purchasing a flight with a credit card.

Go to Southwest.com and search for a flight as you normally would.
Once you get to the Passenger and Payment Info page, scroll to the middle of the page where you’ll see Payment Method.
Here you’ll see a drop-down arrow next to Apply Flight Credits, Southwest LUV Vouchers, and Southwest gift cards. Then you can enter your gift card number and security code.
Gift cards are easy to redeem for flights online. Image Credit: Southwest

Hot Tip: You can use 3 forms of payment, including Southwest gift cards, LUV Vouchers, and Flight Credits, per person on each reservation.

What Can You Buy With a Southwest Gift Card?

Southwest gift cards are good for the purchase of flights booked directly with Southwest. You can use gift cards online, over the phone, or in person at a Southwest ticket counter. Gift cards can also be applied to taxes and fees associated with your ticket.

The list of things you can’t use gift cards on is a little longer! The following are items you can not pay for with a Southwest gift card:

Additional Southwest gift cards
Cargo
EarlyBird Check-In
Inflight purchases
Oversized and excess baggage fees
Partner hotel and rental cars
Pet fares
Purchases through a travel agent
Southwest Airlines group desk purchases
Southwest Airlines group tickets
Southwest Airlines merchandise
Southwest Airlines vacation packages
Unaccompanied minor service charge
Upgraded boarding at the airport

Bottom Line: Southwest gift cards can be applied to your flight cost plus any taxes and fees associated with your flight.

How To Check Your Gift Card Balance

Go to Southwest.com and scroll to the very bottom of the page. Under Southwest Products, click on Southwest gift card.
Then click on the Check Your Balance tab. You’ll need to enter the gift card number and security code to check the balance.
You can easily check your Southwest gift card balance online. Image Credit: Southwest

Southwest Flight Credits

Southwest Flight Credits, formerly called Travel Funds, are what you get if you cancel a flight or change a flight to a lower-priced itinerary. Flight Credits only exist digitally — you won’t get a card, certificate, or voucher for these funds.

They can be redeemed through Southwest.com, over the phone, and at Southwest Airlines ticket counter locations.

Flight Credits are tied to your original itinerary. For example, let’s say you cancel flight #1212 and receive a Flight Credit for the price you paid. When you go to book a new flight, you will need to pull up your Flight Credit using the confirmation number from flight #1212.

Hot Tip: As of July 28, 2022, Southwest Flight Credits no longer expire. Any Flight Credits issued on or after this date and any Flight Credits that were set to expire on or after this date now do not expire at all.

How To Use a Southwest Flight Credit on Southwest.com

Go to Southwest.com and search for a flight as you normally would.
Once you get to the Passenger and Payment Info page, scroll to the middle of the page, where you will see Payment Method.
Look for the section that says Apply Flight Credits, LUV Vouchers, and Southwest gift cards.
Enter the confirmation number (from the original flight) along with the passenger’s first and last name and click Apply funds.
You can apply Travel Funds to a flight purchase online. Image Credit: Southwest

Hot Tip: Southwest Flight Credits that are created from a Wanna Get Away fare are not transferable. Southwest Flight Credits that are created from a Wanna Get Away Plus fare are transferable.

How To Check the Balance of Your Southwest Flight Credits

You can easily see what Flight Credits you have in your Rapid Rewards account. After logging into your Southwest account, click on My Account in the upper right-hand corner. Then you’ll see an at-a-glance look at the total Flight Credits you have (they are labeled as Travel Funds here).

How to find Southwest Travel Funds — You can see your Southwest flight credits in your Rapid Rewards account. Image Credit: Southwest

To see the details of your available Flight Credits, click on View Details. You’ll see a list of your available Flight Credits along with the confirmation number that you’ll need to redeem them.

How to view Southwest Flight Credits online — Your flight credits will be listed in your online account. Image Credit: Southwest

Bottom Line: Flight Credits are what you’ll get if you cancel a flight or change a flight to a lower-priced itinerary. These credits don’t expire.

Southwest LUV Vouchers

So now that you’re up to speed on Southwest gift cards and Flight Credits, let’s talk about LUV Vouchers!

What’s a LUV Voucher, you ask? It’s a voucher you’ll get as compensation for a delayed flight, missing baggage, or volunteering to get bumped from a flight.

If you receive your LUV Voucher at the airport you may still get a paper copy.

Southwest LUV Voucher — If you’re offered a LUV Voucher at the airport you may still get a paper voucher. Image Credit: Katie Seemann

However, you’re more likely to receive an email with your LUV Voucher information.

Southwest LUV Voucher email — LUV Vouchers are sent out via email. Image Credit: Southwest

Southwest LUV Vouchers are valid at Southwest.com, by calling 800-I-FLY-SWA, or at any Southwest Airlines ticket counter. You’ll need the voucher number and security code (confirmation) to complete a purchase.

Your travel must be completed by the voucher’s expiration date (usually 6 months to 1 year from the date of issue). The LUV Voucher can be applied toward your flight cost, but NOT any taxes or fees associated with your ticket.

Hot Tip: If you have a physical Southwest LUV Voucher, take a photo of it! This ensures you’ll still be able to use it even if you lose the paper voucher.

How To Use a Southwest LUV Voucher on Southwest.com

1. Go to Southwest.com and search for a flight as you normally would.
2. Once you get to the Passenger and Payment Info page, scroll to the middle of the page where you’ll see Payment Method.
3. Look for the section that says Apply Flight Credits, LUV Vouchers, and Southwest gift cards. Then all you need to do is enter your LUV Voucher number and security code.

How to use Southwest LUV Vouchers online — LUV Vouchers are easy to redeem online. Image Credit: Southwest

Hot Tip: You can use up to 3 forms of payment per person per reservation. This can include any combination of gift cards, Flight Credits, and LUV Vouchers plus 1 credit card or PayPal account per transaction.

How To Check the Balance of Your LUV Voucher

Checking your LUV Voucher balance on Southwest.com is easy, but it’s a bit tricky to find. You can click here or follow the instructions below.

To check the balance on your Southwest LUV Voucher, click on Flight in the top menu, then click Manage Reservations.
You can easily check your LUV Voucher balance online. Image Credit: Southwest
Then click View travel funds.
By clicking View travel funds, you can check the balance of your Flight Credits, gift cards, or LUV Vouchers. Image Credit: Southwest
Input the voucher number and security code to see the balance of your LUV Voucher. You can also check your Flight Credit and gift card balances here, too.
You can check the balance of your LUV Voucher online but you’ll need the voucher number and security code. Image Credit: Southwest

Hot Tip: If you cancel a flight that you paid for with a LUV Voucher, that balance will be refunded in the form of a Flight Credit.

Final Thoughts

Southwest Airlines offers 3 distinct forms of payment that require a little know-how to use: gift cards, Flight Credits, and LUV Vouchers. All 3 can be used to purchase Southwest flights online, over the phone, or at a ticket counter. However, they all have different rules as far as expiration dates, what they can be applied to, and who can use them.

Luckily, these rules stem from Southwest’s customer-friendly policies — including holding Flight Credits from a canceled flight for future use, and even occasionally rewarding you with LUV Vouchers if something goes wrong. Thankfully, once you know the basics, you will be the master of your Rapid Rewards account in no time!

Featured Image Credit: StacieStauffSmith Photos via Shutterstock

Frequently asked questions

Where can I buy a Southwest gift card?

Southwest gift cards can be purchased on Southwest.com and at many other retailers including Amazon, Best Buy, grocery stores, Sam’s Club, Staples, Target, Walgreens, and Walmart.

How many Southwest gift cards can be used at once?

Southwest accepts up to 3 forms of payment per person on a reservation, including gift cards. For a 2-person reservation, you could use up to 6 gift cards.

Do Southwest gift cards expire?

No, Southwest gift cards do not have expiration dates nor will they devalue over time. However, LUV Vouchers do carry expiration dates.

LUV Vouchers generally expire 6 to 12 months from the date of issue. The expiration date will be printed on the voucher or included in the email.

Can I buy a Southwest gift card with points?

Yes, you can purchase a Southwest gift card using Rapid Rewards points on the Southwest Rapid Rewards website, however, it’s not a great way to get the most value from your points. A $50 gift card costs 9,400 Rapid Rewards points.

Can my Southwest gift card be replaced?

No, a Southwest gift card cannot be replaced if lost, stolen, or damaged.

What are Southwest Flight Credits?

Flight Credits (formerly Travel Funds) are credits that are issued to you if you cancel a flight or change your flight to a less expensive itinerary. They are held digitally, so you won’t receive a physical voucher. You need to know the confirmation number from your original flight to access Flight Credits.

What is a Southwest LUV Voucher?

A LUV Voucher is what you might receive if Southwest is offering compensation for a disrupted flight, lost baggage, or volunteering to take a later flight. You’ll receive a paper voucher or an email with the voucher number and security code.

Are LUV Vouchers transferable?

Yes, LUV Vouchers can be used to purchase a flight for anyone, not just the person who owns the voucher.

Are Soutwhest Flight Credits transferable?

If your Flight Credits were generated from a Wanna Get Away Plus fare, they are transferable. If they were generated from a Wanna Get Away fare, they are not transferable.

What's the difference between Flight Credits and Travel Funds?

There’s no difference between Southwest Flight Credits and Travel Funds. Flight Credits is the new name for Travel Funds.

When do Southwest Flight Credits expire?

As of July 28, 2022, Southwest Flight Credits don’t expire. Any Flight Credits created on or after this day and any Flight Credits that had an original expiration date on or after this day will not expire.

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About Katie Seemann

Katie fell in love with travel during a semester abroad in college spent in Nottingham, England. During that time, she got to see Scotland, Ireland, London, and Amsterdam and knew she wanted to see more of the world. Fast forward to 2015 when Katie discovered the world of points and miles. She jumped in full force and hasn’t looked back. After starting her own blog, Zen Life and Travel, in 2016, she began freelance writing in 2017. In addition to being a contributor to Upgraded Points since 2018, she’s also written for Million Mile Secrets.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

104 comments

Kirk Benson August 24, 2018
One issue to be aware of is if you use travel funds to book a trip and then cancel that trip, the expiration date will be that of the first trip, not the most recent.
Reply
- Katie Seemann August 25, 2018
  Hi Kirk
  Yes, you are correct! The expiration date of your travel funds is set in stone and won’t reset if you cancel your flight.
  Reply
Claudia Amador November 9, 2018
Great article- lots of useful information. One thing I found to be contradicting is regarding gift cards.
HOT TIP:
There are no fees to purchase Southwest gift cards. >>>>>They never expire and are fully transferable.
For example, let’s say you paid for your flight with 2 gift cards: >>>>>>one that expires in 3 months and another that expires in 6 months. If you have to cancel your flight, the funds from both gift cards will be held as Southwest Travel Funds with an expiration date 3 months in the future.
So, do gift cards expire? Or not expire? Does it vary by state law? I’m aware CA does have a no expiration date for store credits/gift cards.
Thanks!
Reply
- Katie Seemann November 9, 2018
  Hi Claudia,
  I’m so happy you found the article helpful.
  Southwest Gift Cards do NOT expire. Thanks for pointing out that discrepancy (oops!) I have corrected the post so hopefully it’s more clear now.
  Reply
Terri November 11, 2018
So helpful – I have been trying to figure out how to redeem a refund on a reduced fare. Thank you for step by step instructions.
Reply
- Alex Miller November 11, 2018
  You got it, Terri! 🙂
  Reply
Scott December 28, 2018
How does one combine the use of a LUV voucher and Rapid Rewards points when purchasing a flight?
Reply
- Christine Krzyszton December 31, 2018
  Hi Scott and thanks for your question. You cannot use a LUV voucher for the fees/charges that are charged on Rapid Rewards-purchased award flights. According to the Southwest web site “Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers.”
  Reply
Lisa January 24, 2019
I am waiting for a voucher that was supposed to be delivered by email for unused and partial refund. They told me 30 days and that was 35 days ago. How do I follow up on this voucher? I want to use it to make a flight purchase.
Reply
- Christine Krzyszton January 24, 2019
  Hello Lisa. You can always contact Southwest (1-855-234-4654) directly. You can also follow the steps mentioned in the article and check your Southwest account to see if you have digital travel funds available there.
  Reply
Jaime February 1, 2019
Once you purchase a gift card, can you add additional funds onto it?
Reply
- Katie Seemann February 2, 2019
  Hi Jaime,
  No, you can’t add additional funds to a Southwest gift card once it is purchased.
  Reply
Chris February 5, 2019
Your FAQ says you can’t buy SW gift cards with points, but you can. A $50 GC is 6750 points.
Reference was your own tutorial:
https://upgradedpoints.com/unique-ways-to-use-southwest-points/
Reply
- Catherine Luther February 6, 2019
  Hi Chris,
  Thanks for highlighting this to us. We’ve amended the FAQ to reflect that you can purchase a SW gift card using points. Thank you!
  Reply
Kevin February 8, 2019
In the drop down menu can more than one voucher be used? I have 3-$100 vouchers I want to use at once
Reply
- Katie Seemann February 9, 2019
  Up to 3 forms of payment can be used. So, if your 3 vouchers will cover your flight cost you can use all 3. If your flight costs more than $300 you could use 2 vouchers but you would have to pay for the rest on a credit card.
  Reply
Veronica Grosso March 13, 2019
If I use LUV Vouchers to purchase a flight and the flight price decreases, do they “refund” me the difference if I contact them? For example, I’m using 3 vouchers totaling $400, but the flight is $450. If the price drops and is only $400, will they reimburse me the $50?
I’m currently in the 71min customer service queue to ask the same thing.
Reply
- Katie Seemann March 14, 2019
  Hi Veronica,
  If the price of your flight changes, you can get a price adjustment however, they money would be refunded as a travel funds not cash. Also, fyi you can only use 3 forms of payment on a single transaction, so in this example, you would need to use 2 LUV Vouchers and put the rest on a credit card. Hope that helps.
  Reply
Ivelina March 19, 2019
How can I apply a LUV voucher at southwestvacations.com check-out? There is no drop-down option that includes voucher. It only provides the option to pay with “gift, travel credit or promotion” and the LUV voucher number is not accepted, despite it is still valid (expires in 2 months). I am using a desktop computer, not a mobile device.
Thanks!
Reply
- Katie Seemann March 21, 2019
  Hi Ivelina,
  Unfortunately, you can’t use a LUV Voucher to pay for a vacation booked through Southwest Vacations. These can only be used for flights booked through Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations.
  Reply
Katheryn April 2, 2019
Hi. I had the unfortunate experience of my luggage being lost/delayed by SWA, at no fault of my own. When it finally arrived, I was able to arrange for my friend to pick it up and bring it to me from 3 hrs away so they naturally compensated me with this $100 LUV Voucher. However, neither myself, no anyone I know is planning on flying any time in the next year. Not to mention, I, of course, had to pay the person for gas and their time. (I had absolutely no money and had a hard time coming up with it.)
I am now stuck with this UNUSABLE $100 voucher — how is THAT compensation considering the overall troubles of my luggage being delayed and the fact that I paid out of pocket for it to be returned to me? I think it totally defeats the purpose of a genuine compensation if one cannot use it. Is there ANY way to maybe get this “compensation” in the form of cash or a gift card to reimburse the said “travel expenses” I had incurred? Not everybody has the luxury of being able to just pick up and fly whenever they want. If not, I think it’s totally unfair of Southwest to only offer a credit towards a flight in this respect.
I’m hoping they will be able to turn this “LUV Voucher” into something I can use.
Reply
- Katie Seemann April 3, 2019
  Hi Katheryn,
  I’m sorry you didn’t have a great experience with Southwest. One thing you might want to keep in mind in the future is that if the airline is responsible for delayed luggage, they will usually return it to you at their expense.
  I would suggest calling Southwest to explain your situation and ask for compensation in cash vs a LUV Voucher. They might not do it, but it can’t hurt to ask. If you happen to have a Twitter or Facebook account, you can also try reaching out through those avenues — I have had better luck getting responses from airlines through social media than just by calling.
  Good luck!
  Reply
tim donovan June 1, 2019
Due to illness my wife and I have travel funds expiring June 14 totaling $581.60 and travel funds expiring June 26th totaling $603.92.Can I call prior to June 14th to have expired funds reinstated and would we have to pay $100 x (4)?
Reply
- Catherine Luther June 5, 2019
  Hi Tim,
  Please be aware that we are not Southwest Airlines, we are UpgradedPoints.com. We advise you to contact Southwest directly in regards to your query.
  Thanks
  Catherine
  Reply
Nathan June 3, 2019
Hey there,
I have a LUV voucher for $600 and a flight I’d like to purchase is only about $430. Will a balance remain on my voucher of about $170 or is it a use it or lose it scenario?
Thanks!
Reply
- Jarrod West June 3, 2019
  Hi Nathan!
  A balance will remain on the voucher for any unused funds. Just make sure you hang on to the voucher number so that you can apply the remaining funds towards a future flight!
  Reply
Jim June 7, 2019
Southwest canceled our flight and provided us 6 LUV Vouchers, each with a $100 balance on them (for a total of $600). Given I am limited to three items of payment when I look to purchase future travel, it appears I am unable to utilize all 6 vouchers to pay for my family’s travel. Is it possible to have Southwest “consolidate” the 6 vouchers to 1 voucher?
Reply
- Jarrod West June 7, 2019
  Hi Jim,
  You are correct that you can only use three items of payment per purchase. However, one potential solution would be to break up a future trip into two separate one-way itineraries. This way, you could use three LUV vouchers for the initial trip, and the other three for the return leg. Traditionally, combining multiple vouchers into one is not something that Southwest will do, but it never hurts to ask!
  Reply
joe June 13, 2019
Can you book a trip using two travel funds if you do and have one expiring this Oct and one expiring a year from today? If you use up the one expiring in Oct and part of the one expiring in a year, will the remainder of that fund still expire in a year or does it expire earlier?
Reply
- Jarrod West June 13, 2019
  Hi Joe,
  Since your travel funds have not expired yet, you can definitely use both for an upcoming flight. If you only use part of the travel fund for one that expires next year, the unused amount will remain attached to the travel fund until you use it or until it reaches its expiration date.
  Reply
Travel Coach July 2, 2019
FYI – You can convert your travel funds into a LUV voucher which makes it transferable, but the fee is $100.
Enjoy!! 🙂
Reply
Kekoa Lopez July 11, 2019
Thanks for the very informative post! Was curious on something. If you use a LUV voucher to purchase a ticket, does the flight you purchased still count towards your preferred status?
Reply
- Catherine Luther July 12, 2019
  Hi Kekoa,
  We’re glad you enjoyed the article. Yes – flights purchased with LUV vouchers do count towards your status.
  Reply
Carmel Pacheco-Aragon July 29, 2019
I have three LUV vouchers, how can I use them all for 1 trip?
Reply
- Jarrod West July 29, 2019
  Hi Carmel,
  You can use up to 3 forms of payment with a Southwest purchase. So you can use all three LUV vouchers for your trip!
  Reply
  - Nancy December 28, 2019
    I think you can only use two – and the third will be the credit card for the fees and taxes. But you can split your flight into one-way trips and that might work.
    Reply
    - Jarrod West December 30, 2019
      Hi Nancy,
      You can use three LUV vouchers, and no credit card, provided that the three LUV vouchers cover the entire cost of the ticket.
      Reply
Daryl Pierce September 6, 2019
I am currently on a trip. This week Southwest canceled my flight and gave me LUV vouchers. Can I re-book my return flight first (just to make sure I can get on) and use the LUV vouchers and then cancel my original flight?
Reply
- Katie Seemann September 6, 2019
  Hi Daryl,
  I’m sorry your flight was cancelled. Yes, you could re-book the return flight with the LUV vouchers then cancel your original flight. However, if you booked a Wanna Get Away fare, you will get travel funds which are actually more restrictive than LUV Vouchers (you can purchase a flight for anyone with a LUV Voucher, but you’re the only one that can use a Travel Fund.) So, you’re probably better off just saving the LUV Voucher for your next flight.
  Reply
Lydia September 11, 2019
Thank you! You’ve made it so much easier to use my Travel Funds.:)
Reply
- Katie Seemann September 12, 2019
  That’s great to hear, Lydia!
  Reply
Sean September 26, 2019
Is the $100 fee to get travel fund reinstated a person cost? So say that one reservation has 4 people on it, would be $100 per person?
Reply
- Katie Seemann September 26, 2019
  Hi Sean
  Yes, the charge to get a travel fund reinstated is per person.
  Reply
evelyn October 19, 2019
I purchased an airline ticket for my grand daughter and had to cancel it. I used a luv voucher which was due to expire in a few days and I paid 36 dollars on my credit card for the rest. When I cancelled the flight I was told that my 36 I paid with credit card was not refundable and that I would not get a travel fund either. Why is that? I was upset and confused!
Reply
- Stephen Au October 21, 2019
  Hi Evelyn,
  Just because you use a LUV Voucher on a flight and then cancel it doesn’t mean you’ll get the voucher back. It will still expire according to the original expiration date. Thanks for reading.
  Reply
Tamra October 29, 2019
I have a Luv voucher that expires 3/3/20. I want to book a flight for 3/20/20. Can I book a flight for, say, January, then cancel it. Thereby being reissued the Luv voucher with an extended expiration date? Thank you.
Reply
- Katie Seemann October 30, 2019
  Hi Tamara,
  That’s actually a really good question. My instinct tells me that that wouldn’t work but there’s a small chance it could.
  If you use a LUV Voucher to purchase a ticket then cancel it, that would turn your LUV Voucher into Travel Funds. The expiration date of Travel Funds are tied to the day you originally purchased the ticket. But, if you used a LUV Voucher then it’s not clear which expiration date would be applied (the LUV Voucher expiration date or the new expiration date based on when you bought the ticket).
  Sorry I can’t be of more help on this one. If it works out, please come back and let us know!
  Reply
Steven December 15, 2019
Can I somehow load my gift card into my account so that I don’t have to keep track of multiple codes in my email and have a consolidated balance just like Amazon gift card?
Reply
- Jarrod West December 16, 2019
  Hi Steve,
  Unfortunately, Southwest does not allow you to combine gift card balances.
  Reply
  - Jake Reichart January 22, 2020
    This is the biggest pile of baloney! I have paid cash when I have a little extra in my pockets. $25, $50…what flight can I get using $75 of the $1200+ I have in gift cards? I want my cash back. Your practices are irresponsible and bring me to the brink of cursing. I will never fly with you or recommend you, and I am a tour guide.
    Bon chance.
    Reply
    - Jarrod West January 23, 2020
      Hi Jake,
      Sorry to hear about your frustrating experience, but just to be clear, we do not represent Southwest Airlines. We are Upgraded Points, a travel blog that specializes in providing educational resources centered around credit card points and airline miles.
      If you want to speak to someone at Southwest about your issue, I recommend you contact them directly at 1 (800) 435-9792.
      Reply
Stephanie Krebs January 21, 2020
If I cancel my flight and get travel credits, can I convert them into the luv voucher?
Reply
- Katie Seemann January 22, 2020
  Hi Stephanie,
  No, you can’t convert travel funds to a luv voucher.
  Reply
Stacy Mamatas January 23, 2020
Southwest changed my flight and I needed to cancel it and book on another airline in order to get to my destination on time. Now I have $1,250.00 in credit (2 tickets) that I need to use before November. Is there anyway I can get that as a voucher and have that available to use for my children?
Reply
- Katie Seemann January 24, 2020
  Hi Stacy,
  Travel funds can’t be transferred to Luv Vouchers and can only be used for the person on the original ticket that was canceled. How much of a schedule change did Southwest make which caused you to have to book on another airline? If it was significant, you may have some luck with calling them to explain your situation. Maybe they can do something with your credit so you can use it for your children. Good luck!
  Reply
  - Al February 5, 2020
    Hi Stacy and Katie,
    I’m in a similar situation as Stacy, and I hope you didn’t cancel your flight yet. I paid for flights for myself and my wife using SW giftcards purchased on 3rd party sites back in November of 2019. Mid January 2020, SW changed my flight, from an arrival of 2000 to an arrival time of 0000. Any flights that arrive closer to my original time of 2000 require multiple transfers and a lot of wasted time in the airport system. Naturally, I gave them a call and this is their response.
    Since SW changed the flight, they would be willing to refund the cost of the ticket since no other times worked, if my original payment method was a credit card, or with SW points. Unfortunately, my brilliant idea to purchase discounted SW gift cards prevents me from getting anything BUT travel funds, which still have an expiration date tied to November 2019. When asked for a one time extension of these travel funds, I was told no after the agent spoke with her “IT department.”
    So Stacy, it sounds like if you paid with a credit card, you may be able to get a FULL refund since SW caused the change. But if you paid with a gift card, you’re SOL.
    Reply
Andrea February 19, 2020
I have travel funds (credit for canceled flight) getting ready to expire in early March. How long do I have to call to request the LUV voucher without having the travel funds expire? Is there a specific deadline for how soon I must call for the LUV voucher, upon expiration of the travel funds/credit, to ensure that I don’t lose out on the LUV voucher? Thank you!
Reply
- Jarrod West February 19, 2020
  Hi Andrea,
  The sooner you can call the better. Ideally, before the funds expire.
  Thanks for reading!
  Reply
  - Andrea February 19, 2020
    Thank you Jarrod. 🙂
    Andrea
    Reply
prashu March 9, 2020
I have travel funds that expired in December 2019 ($147) and another one expiring in March for $103. So could I still get reinstated for the expired one and the one expiring? Do they deduct $100 from both?
Reply
- Jarrod West March 11, 2020
  Hi Prashu,
  Yes, it cost $100 each time you have the funds reinstated. So if you let your funds for March expire, it will cost another $100.
  Reply
Lisa Kulpa April 24, 2020
Great review of the different Southwest options for Travel Funds, LUV Vouchers and Gift Cards!
Reply
- Katie Seemann April 25, 2020
  Hi Lisa,
  I’m so glad you found the post helpful! Thanks for reading.
  Reply
Linda Cusson April 28, 2020
Can you sell LUV Vouchers on Ebay
Reply
- Jarrod West April 28, 2020
  Hi Linda,
  According to the Southwest terms and conditions, Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered. So you cannot sell them on eBay.
  Reply
  - Kevin Augustine November 26, 2022
    That’s not true. They are sold all the time. I’ve purchased and used them.
    Reply
    - Katie Seemann November 28, 2022
      Hi Kevin,
      While some LUV Vouchers may have been bought and sold on eBay, it is against the terms and conditions so there is some risk involved. Southwest could at any time refuse to honor LUV Vouchers that have been sold on eBay.
      Reply
Uday May 19, 2020
My family and I have travel funds worth $700 and travel vouchers worth $300 and all are set to expire in the month of Nov’2020. I’m leaving the United States in a few weeks and will be working outside for a year then coming back. I reached out to SW customer care to convert all my travel funds and travel vouchers into Rapid Rewards, however, they didn’t honor my request. I see your blog and you mentioned you reinstated you travel funds after they expired, is it still an option? And can I rent a car or reserve hotel accommodations using travel funds available?
Reply
- Katie Seemann May 21, 2020
  Hi Uday,
  You can reinstate travel funds by paying a $100 fee. However, if the funds are spread out over multiple Rapid Rewards accounts, you’ll need to pay a fee for each one, so it might not be worth it. Travel Funds and LUV Vouchers can only be used for flights.
  You may want to keep checking back with Southwest in case they extend their new policies regarding Travel Funds. Right now the new policy only applies to funds that expire before September 7, but that could be extended at some point.
  Reply
  - Uday May 21, 2020
    All my travel funds are tied to one RR account and I keep filing several complaints but they simply reject it. I filed yet another complaint to extend my travel funds to a year more, not sure if they would honor my request. Thanks for your response though!
    Reply
Nicole May 20, 2020
Are there any exceptions with the LUV Vouchers during the COVID19 pandemic? My family cannot travel during the pandemic and we have $600 of vouchers expiring in July.
Reply
- Katie Seemann May 20, 2020
  Hi Nicole,
  According to Southwest’s website, there aren’t any special exceptions for LUV Vouchers like there are for travel funds. However, it may be worth a call or email to see if they can extend them for you. Good luck!
  Reply
Rose May 27, 2020
If I cancel my flight and receive travel funds will I be able to turn it into a LUV voucher?
Reply
- Jarrod West June 2, 2020
  Hi Rose,
  Yes, you are able to convert them but keep in mind that Southwest charges $100 to do so.
  Reply
Rain September 29, 2020
Hi,
I recently bought a second hand Southwest gift card of $400. After the purchase, I don’t feel safe since the seller also knows the card number and pin. I don’t plan to travel until Dec 2021 so if I book a trip now and cancel, I would have to use my fund by next Sept, which is not in my plan. What are my options? I tried to ask Southwest if I can convert the gift cards amount into points or get a new card reissued but they rejected the ideas. Hoping for some good ideas, as southwest literally said no to everything I asked. Thanks
Reply
- Katie Seemann September 29, 2020
  Hi Rain,
  How did you purchase the gift card? Most marketplaces like eBay offer protections to buyers in the event the seller would use the gift card. Other than that I don’t think there is much you can do since gift cards can’t be converted to points or travel funds.
  Reply
Terri October 10, 2020
Great article. I just experienced a difficult time working with SW customer relations. My concern was escalated up to the option 5 button that is only available during normal business hours (option 5 is not available after 5 pm and not on the weekends). My concern was that I waited too long (2 weeks) to use my travel funds by the deadline (September 15) and kept forgetting to call about it until 2 weeks later. I was not successful in my plea (original flight canceled 3 times due to a family member with cancer, no travel during the past year due to Covid) which was that the first CR I spoke to said they would “fix it for me” and that I would get a voucher for the full amount and that it would not expire and that I would receive the voucher by email soon. All information was supposedly wrong I found out when I spoke to another CR about the status of the voucher. And also found out that it can take up to 60 days to receive the voucher. That CR referred me to another CR because I didn’t know who to believe. That CR heard my story and escalated to the option 5 CR. I also found out that if you purchased a Wanna Get Away fare, the voucher would only be good for 6 months. So, I blew it. My original funds were $399.96. That got dinged the $100. I only have 6 months to use during which time I don’t feel comfortable flying. Even if I were to visit my dad, in Chattanooga, SW doesn’t fly into Chatty, and even if so, you can’t use the Luv voucher for fees, taxes. So, basically, even though I tried to book a trip to Nashville, and then drive 2 hours to Chatty, I still would have owed $70 after applying my voucher (because it can’t be used for Early Bird Check in). Guess I’ll just have to spend $400 to fly Delta, AA, or United to Chatty instead. Sigh, what a mess.
Reply
Evan Payton November 1, 2020
They haven’t let you cash in your points for anything but flights for over 8 months now. If you have Rapid Rewards points and aren’t flying, you’re completely screwed. There is going to be a massive class-action lawsuit over this.
Reply
Rebeca OCAMPO June 7, 2021
Can you use your travel funds for in flight purchases?
Reply
- Katie Seemann June 7, 2021
  Hi Rebeca,
  No, travel funds can only be used for flights.
  Reply
George June 22, 2021
I booked a round trip flight and used a Luv Voucher to pay for part of it. If I cancel (or change) the return flight, is the money that I paid out of the Luv Voucher credited back to the Luv Voucher? Or is that money I paid from the Luv Voucher just gone? The Luv Voucher expires about 10 months from now.
Reply
- Jarrod West June 23, 2021
  Hi George,
  The funds should be credited back to the Luv Voucher. Safe travels!
  Reply
Kayexelate July 22, 2021
If I can use 3 forms of payment, can I use 3 LUV vouchers for a ticket? If so, and if LUV vouchers don’t cover taxes/fees, how do I pay that? or is it only 2 vouchers + 1 CC to cover the taxes/fees.
Can I use travel funds to pay taxes/fees?
Reply
- Jarrod West July 22, 2021
  Hi Kayexelate,
  If you are using multiple travel funds or LUV vouchers to book a flight, you’ll need to ensure they cover the full cost (airfare plus any government fees, taxes, or charges). Otherwise, the maximum number of travel funds or vouchers you can use per booking is two.
  Reply
Heather August 25, 2021
How long does it take for LUV vouchers to be refunded to your LUV balance if you cancel a reservation made with them?
Reply
- Jarrod West August 27, 2021
  Hi Heather,
  In my experience, it should be almost immediately after canceling your flight. If they haven’t been credited back then I would give them a call to see what the issue is.
  Reply
Lucy September 12, 2021
Hi, I have travel funds expiring in November 2021. Can I use them now to purchase a flight after November 2021, understanding that if I were to cancel that flight after the expiration date I would not receive the funds back?
Reply
- Katie Seemann September 14, 2021
  Hi Lucy,
  No, you need to fly by the expiration date if you want to use your travel funds.
  Reply
  - Sai Caballero October 16, 2021
    Hi Katie!
    Love how you help helpless travelers like us. I was wondering if you could help me find my confirmation #? I seem to have deleted the email I got from Southwest and I am desperately calling SW but I have been on hold for 2 hours! HELP! 🙁
    Reply
    - Katie Seemann October 18, 2021
      Hi Sai,
      For any upcoming trips, your confirmation # will be available in My Account>Trips. Then if you scroll down in that section, you’ll be able to see your past flights with confirmation numbers. I hope that helps!
      Reply
Sant February 19, 2022
I have two American airlines gift cards. Can I use these to book a hotel room?
Reply
- Jarrod West February 22, 2022
  Hi Sant,
  Unfortunately, you cannot use your American Airlines gift cards for a hotel room.
  Reply
Rob April 21, 2022
I bought a Southwest gift card and need to cancel it or send it to a new address. Who can help me?
Reply
- Katie Seemann April 21, 2022
  Hi Rob,
  Southwest gift cards can’t be canceled. I don’t believe you can change a delivery address after a gift card is purchased, but you could try contacting Southwest to see if it’s possible.
  Reply
Rob April 21, 2022
How do I cancel an already purchased gift card?
Reply
- Katie Seemann April 21, 2022
  Hi Rob,
  Southwest gift cards are non-refundable.
  Reply
Kathryn May 4, 2022
If I purchase a round trip with my voucher, do I have the same privileges without penalties that I do with points? (Specifically, if I choose to return earlier on my return flight?) And, can I return earlier on my return flight without penalties if I purchased my round trip with points?
Thank you for this great site!
Reply
- Katie Seemann May 9, 2022
  Hi Kathryn,
  I’m so glad you’re enjoying the site. We love hearing that!
  Southwest doesn’t charge change fees so you can change your flight regardless of how you purchased it. The cancellation policies are different depending on how you purchased it, but you can change any flight without penalty even if you purchased it with a voucher. A price difference may apply to any changed ticket but you won’t be charged an extra fee to change your flight. Have a great trip!
  Reply
Diana McGory July 27, 2022
If I have a LUV voucher that expires December 2022 and I book a flight before that deadline and I select a flight in spring of 2023, would that be acceptable?
Reply
- Katie Seemann July 27, 2022
  Hi Diana,
  No, that wouldn’t work. You need to complete your travel by the LUV Voucher’s expiration date.
  Reply
Mary Jane Quinn October 22, 2022
I have 2 LUV vouchers totaling $400. Can I transfer to my granddaughter to use and is it necessary for me to do anything special to do this.
Reply
- Jarrod West October 24, 2022
  Hi Mary,
  You do not need to transfer them. Simply give her the voucher numbers and she can book a flight for herself.
  Reply
Tyler October 26, 2022
I was given a LUV Voucher for a cancelled flight and cannot find the email from Southwest. How can I retrieve this?
Reply
- Katie Seemann October 27, 2022
  Hi Tyler,
  You could try contacting Southwest to see if they can look it up for you. Good luck!
  Reply