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How To Cancel an Air Canada Flight [Points or Cash Ticket]

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At times, things happen that are outside of our control that can force us to cancel our travel plans. Unfortunately, the process of canceling a flight can be both expensive and complicated if you don’t know all of your options.

If you happened to book your flight with Air Canada and need to cancel, you’re in the right place! Here’s all the information you need to navigate their cancellation policy and determine what policies apply to your situation.

Air Canada’s Cancellation Policy: Flights Paid With Cash or Points

All customers have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

Cancellation Policy for flights between Canada and the U.S.

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Ticket Type Cancellation Fee
BasicNo refund, No future travel credit
StandardNo refund, future travel credit
FlexNo refund, future travel credit
ComfortRefundable
LatitudeRefundable
Premium EconomyFlexible: Refundable; Lowest: No Refund, future travel credit
Business
Award Ticket$0 – $175 (depends on fare type)

For cancellation policies of domestic Canada flights or flights between Canada and International destinations, visit here.

Basic Economy Ticket

Air Canada will not allow you to cancel a basic economy ticket unless it is canceled within 24 hours from when it was purchased. However, there are some circumstances where you can cancel and request a refund if Air Canada changes your flight schedule by 2 hours or more, if you have military orders, or if you or your traveling companion dies.

Non-Refundable Tickets

Standard, Flex, and non-flexible business or premium economy fares are all categorized as non-refundable.

You will be charged a fee to cancel your ticket. The fee incurred will depend on the fare type you purchased. After you pay the fee, you can apply the unused value of your ticket toward a future trip as long as your new trip begins no later than 1 year from the ticket’s original issue date and you canceled the original ticket before the departure of the first flight.

Hot Tip:Non-refundable tickets can still be refunded in the event of the death of the passenger or passenger’s traveling companion or because of military orders. Supporting documentation is required.

Refundable Ticket

Comfort, Latitude, and flexible premium economy or business fares are categorized as fully refundable. If you’ve purchased one of these tickets, cancellations can be made anytime before the departure of your flight, and the refund will be issued to your original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

Award Ticket

If you’ve booked an award ticket with Air Canada and more than 24 hours have passed, the cancellation fee is $0 – $150 (depending on the fare type) for those who cancel via aeroplan.com and $0 – $175 (depending on the fare type) for those who cancel via an Aeroplan contact center.

Those with top-tier Altitude Super Elite 100k status with Air Canada will not be charged cancellation fees.

Hot Tip: Looking for even more information about canceling award tickets? Explore our guide on canceling award tickets, including information on over 30 carriers, to learn more.

Air Canada’s Flight Change Policy

Air Canada Boeing 787-9
Air Canada also offers the option to change your flight instead of canceling. Image Credit: Air Canada

As with cancellations, all customers will have 24 hours from their original booking to change their reservation without being charged a fee, regardless of the fare selected.

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Ticket Type Cancellation Fee
BasicNot permitted
Standard$100
FlexFare difference apply
ComfortFare difference apply
Latitudeapply Premium Economy

Air Canada does not allow flight changes for those with basic economy tickets after the initial 24-hour window.

Standard, Lowest Premium Economy, and Lowest Business Class Fares

For Standard, Lowest Premium Economy, and Lowest Business class fares, after the 24-hour window has passed, Air Canada charges a change fee of $100. You must pay the price difference if you’re changing to a more expensive option.

Flex, Comfort, Latitude, Flexible Premium Economy, and Flexible Business Class Tickets

If you purchased a Flex, Comfort, Latitude, flexible premium economy, or flexible business class ticket, you can change your ticket without being charged any additional fee. You must pay the price difference if you’re changing to a more expensive option. If you’re changing to a cheaper flight, the difference in fare will be refunded to your original payment method.

Award Ticket

If you need to make a change to your award ticket, you can do so up to 2 hours before the flight departs — but you will be charged a fee depending on the fare class. The fee is $100 per direction for all ticket types. Those with Altitude Super Elite 100k will not be charged a fee.

Same-Day Change

The Air Canada fees for same-day changes are as follows:

  • Basic Economy: not permitted
  • Standard Fares: $150 ($100 for routes between Toronto and JFK, LaGuardia, or Newark airports)
  • Flex and Lowest Premium Economy Fares: $75
  • Comfort, Latitude, Flexible Premium Economy, and Business Class: $0
  • Award Tickets: $100 per direction for all ticket types (those with Altitude Super Elite 100k will not be charged a fee)

How to Cancel a Flight With Air Canada

Step 1: Log into your account on Air Canada’s homepage and select Manage Bookings.

Air Canada Mange Booking
How to cancel your Air Canada booking. Image Credit: Air Canada

Step 2: Select the booking you wish to cancel and click the Cancel Booking link.

Step 3: Once you have confirmed and finalized your cancellation, a confirmation email will be sent to the email you provided at the time of booking, and you’ll receive a voucher for any remaining funds after any potential cancellation fees.

How To Use an Air Canada Travel eVoucher

Electronic travel vouchers are issued in the form of an email. Within the letter is your 13-digit electronic travel voucher number. Vouchers are transferable, and you can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation.

You can redeem your electronic travel voucher when you complete a booking on the Air Canada website by selecting a voucher as your payment method on the payment screen and then entering the voucher number.

Final Thoughts

If you’re worried that you may need to cancel your flight and want to make sure you can get a refund, a refundable ticket will be your best option, albeit more expensive.

Having to deal with canceling a flight can be difficult enough as it is, but knowledge is power (as are credit cards that provide compensation). Be certain to review fare rules closely so that you know your options at the time of booking and if you need to cancel.

Frequently Asked Questions

What happens if I cancel my Air Canada flight?

That depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

If you’ve purchased a basic economy ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was purchased.

If you have a non-refundable ticket type (Standard, Flex, Lowest Premium Economy, or Lowest Business), you will be required to pay a fee to cancel your ticket. The fee incurred will depend on the fare type you purchased. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an eVoucher for use on a future Air Canada flight.

If you have a refundable ticket (Comfort, Latitude, and Flexible Premium Economy or Business) you can cancel anytime before the departure of your flight and you will be reimbursed to your original method of payment.

Can I cancel an Air Canada flight within 24 hours?

Yes, all customers will have 24 hours from their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

What happens if you cancel a non-refundable flight?

To cancel a non-refundable ticket, you will be required to pay a fee to cancel your ticket. The fee incurred will depend on the fare type you purchased. The remaining fare will be given to you as an eVoucher for future use on an Air Canada flight.

When do Air Canada eVouchers expire?

Your eVoucher will expire exactly 1 year after its issue date.

Will Air Canada waive my cancellation fees?

A waiver of fees really will depend on your reason for canceling the flight. If it’s due to an immediate family member’s death, sickness, or military orders, Air Canada may waive your cancellation fees, but they may ask for proof.

If you believe you have a legitimate reason to have your cancellation fees waived, then it never hurts to call and ask!

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About Jarrod West

Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in outlets like The New York Times.

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