Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in o...
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![How to Cancel an Allegiant Airlines Flight [Points or Cash Ticket]](https://upgradedpoints.com/wp-content/uploads/2021/09/Allegiant-Airbus.jpg?auto=webp&disable=upscale&width=1420&height=650&fit=crop)
64 comments
Mary j nauth AK so A Missy
November 16, 2019
I am so upset that due to my senior mother being sick, I have to cancel my round trip ticket as well as my fiances’ ticket. Allegiant is going to penalize us for an emergency cancellation by charging $300.00. This is very thoughtless, especially around the holidays. The flights are not until January so those seats will definitely be resold. I know I should have done better research, however, it was my first time ever booking travel plans and as it turns out it’s costing me a ridiculous amount of money for something I have no control over.
Diane
January 30, 2020
I agree with you, Mary! I found myself in much the same dilemma, however, my circumstances are somewhat different. I booked a flight in Dec. 2019 for an intentional flight in March. However since that time, in fact within this very week. I have been scheduled for complicated dental surgery. This surgery has been in the planning stages for almost a year and it just happens that it was finally scheduled for March(1 week before my flight). As though that wasn’t reason, my husband was just diagnosed with cancer. I have no idea what we’re looking at for that, but when I tried to explain to one of the managers, he told me that he was sincerely sympathetic to my problems, but still could only offer me a VOUCHER minus cancellation of $110. The remainder of the refund would be given as a voucher!! I almost went ballistic! I told him exactly where to stick his voucher!! Especially since it would have to be used within 1 yr of the original purchase date!! Like I am going to feel like taking a trip anytime soon!!? I think Allegiant is completely heartless. My suggestion to anyone planning to fly allegiant, DON’T!! There are other airlines available. Try them all first!!
Terri Carr
September 08, 2021
Our cruise for next month has been canceled. Carnival was extremely nice and helpful by giving a full refund. I assumed Trip Flex through Allegiant was for situations where you had to unexpectedly cancel a flight to get your money back. Unfortunately, we paid $1100.00 and Allegiant wants to issue a $749.00 voucher to be used by 8-17-2022. I just feel they could be more flexible during this pandemic. I don’t know when cruises will be safe again so don’t know when I could rebook. Like everyone else, I need my money, not a voucher. I can’t even transfer to someone who could use it to recoup the money. I am truly at a loss.
Tom Miller
March 12, 2020
Any possibility of making some changes to the change/ cancellation policy due to the coronavirus pandemic? No options online except their ridiculous fees, and no way to contact anyone. Not responding to email and their phone line has been busied out for the last three days I’ve been trying. Is this any way to run an airline? Delta is waiving change fees for all flights March 1st through April so far.
Jarrod West
March 12, 2020
Hi Tom,
We are Upgraded Points, a website that publishes helpful information for travelers. We do not represent Allegiant Airlines, nor any other airlines.
At this time, it does not appear that Allegiant has extended any sort of fee waiver for changes or cancellations. But we will continue to monitor for updates. I know it is frustrating, and I’m hopeful that, eventually, they will do the right thing.
Patricia Brincko-
March 12, 2020
It is a shame that Allegiant does not answer their phone. I have been trying since last Tuesday and the phone has been busy. I have had scam who says they are from Allegiant call from Tombstone AZ and they were trying to get my account. 1-520- 457-7544 None them can speak English. all the numbers are on the Allegiant networks. Allegiant need to step up and help people who need the help.
Tom Miller
March 13, 2020
Any possibility of making some changes to the change/ cancellation policy due to the coronavirus pandemic? No options online except their ridiculous fees, and no way to contact anyone. Not responding to email and their phone line has been busied out for the last three days I’ve been trying. Is this anyway to run an airline? Delta is waiving change fees for all flights March 1st thru April so far.
Christine Krzyszton
March 13, 2020
Hi Tom. Sorry you are having these issues, it has been frustrating for everyone. I have spent over 9 hours in the last 2 days trying to cancel all of my upcoming flights with 4 different airlines so understand your frustration. Have you tried contacting them via Twitter @Allegiant or on their Facebook page? They also have an online live chat feature here: https://www.allegiantair.com/contactus
I’m sure there will be a long wait regardless of the method of contact, however.
Kirsten Finn
March 13, 2020
I need to cancel flights and get Vouchers ( corona virus) I cannot get through on the phone. Please send me an email address for Allegiant.
Christine Krzyszton
March 13, 2020
Hi Kirsten. I cannot find an email address on their website although they do have an online chat feature. Perhaps that could help. You can also contact them via Twitter @Allegiant or Facebook. Here is the link for the online chat option: https://www.allegiantair.com/contactus
David H
March 13, 2020
I’m trying to cancel an Allegiant trip, too. Can’t cancel online for some reason. Busy signal at 702-505-8888. No response to an email or Facebook message. Anybody have any luck with a cancellation lately?
Tess
March 17, 2020
Yes we cancelled within the 7 day window without trip flex (supposed to fly out Friday) and we were given a voucher. It will explain exactly what you’ll get back online before you confirm your cancellation.
Megan catey
March 14, 2020
Due to Coronavirus are we able to cancel our reservation to Florida?
Jarrod West
March 15, 2020
Hi Megan,
Here is the announcement Allegiant made regarding changes an cancellations.
“We understand the decision to travel is personal and many factors are involved. To help, we’ve made it easier for you to change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel
For cancellations, a voucher for the full amount of the current itinerary will be issued for future travel on Allegiant. Vouchers must be used to purchase and complete travel within one year of the original booking date.”
Susan
March 17, 2020
Whom do I talk to, I’m disabled, use oxygen and wheelchair. I want my account credited, not a voucher. I’m done traveling.
Jarrod West
March 17, 2020
Hi Susan,
Here is the contact number to speak with a representative at Allegiant: 1 (702) 505-8888
Kathleen Moretz
June 25, 2022
I am in a similar situation for using a wheelchair and oxygen, but I am traveling with my disabled daughter as well. So I booked new tickets with dates we had to change to and I figured it would be easy to get a refund for previously purchased tickets. I am outraged at the insensitivity of this airline and will never fly on it again.
Jason
March 20, 2020
How do you get vouchers when a rental car was added? Seems to be impossible Thur manage travel and no one ever answers the phone! So frustrating!!!!
Jarrod West
March 20, 2020
Hi Jason,
Did you pay for the rental car in advance? If so then that figure should have been included in your voucher or been refunded to your credit card. I know it is next to impossible to get ahold of Allegiant phone agents right now, but you will have to keep trying in order to get the situation corrected.
Julie
April 25, 2022
Allegiant is going to go out of business if something doesn’t change!! There’s no reason they can’t refund the money. Especially with very advanced notice. Let’s spread the word so people go to a better airline!
Linda Chandler
February 08, 2023
I need to cancel my trip (round trip to Los Vegas) Due to a family situation I can not go. I have traveled for years with Allegiant from Shreveport, LA with never a complaint. I want my charges returned to my bank ASAP. I have tried calling many times only to get a busy line and holding at least 30 to 40 minutes at different times a day. Please honor my request for a refund (I purchased Flex trip). Please notify me as soon as possible upon receiving this message and when I can expect my refund. I don’t want to ask my bank to look into this matter!!
Katie Seemann
February 08, 2023
Hi Linda,
I’m sorry to hear you’re having trouble canceling your flight, however, we aren’t Allegiant Airlines so I can’t help you. If you’re not having luck calling them I would suggest trying a live chat or email. You can find all of Allegiant’s contact info here: https://www.allegiantair.com/contactus
Beth Miller
March 15, 2020
I need to cancel my Allegiant flight from Cincinnati to Sarasota on 3/17, and I cannot reach anyone at the airlines. The CEO sent that message about canceling flights due to the health crisis, but I cannot reach anyone at Allegiant either. Please help!
Beth
Jarrod West
March 16, 2020
Hi Beth,
Allegiant has put out this statement on their website allowing people to cancel online: “We understand the decision to travel is personal and many factors are involved. To help, we’ve made it easier for you to change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel
For cancellations, a voucher for the full amount of the current itinerary will be issued for future travel on Allegiant. Vouchers must be used to purchase and complete travel within one year of the original booking date.”
joann bowman
March 16, 2020
I need to cancel because I’m told Tampa is a hot spot and closing. I can’t get through to anyone. What are we suppose to do? I was going to a funeral and now the churches are closed.
Jarrod West
March 16, 2020
Hi Joann,
Allegiant has put out this statement on their website allowing people to cancel online: “We understand the decision to travel is personal and many factors are involved. To help, we’ve made it easier for you to change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel
For cancellations, a voucher for the full amount of the current itinerary will be issued for future travel on Allegiant. Vouchers must be used to purchase and complete travel within one year of the original booking date.”
Kim anderson
March 17, 2020
It does not give the option to change dates. It says you have call their number. The number people have been on hold on for days. Now What?
Jarrod West
March 18, 2020
Hi Kim,
Unfortunately, this is the only information that Allegiant has put out at this time, and since we do not represent Allegiant, I do not have any other recourse for you. I know this is an extremely frustrating situation for everyone trying to make changes to their travels, and hopefully, the wait times begin to shorten soon.
Brent Farrell
April 15, 2020
I’m curious. I got a trip booked in June and the prices have dropped a lot. If I canceled and rebooked and saved money I couldn’t cancel again??
Stephen Au
April 16, 2020
Hi Brent,
Please reference Allegiant Airlines’ cancellation rules and policies:
https://www.allegiantair.com/travel-alerts
Melvin r Southard
March 21, 2020
I cannot cancel my flight and hotel. No one answers the phone, my emails, and no live chat availible. I have been trying for 7 days.
Melvin r Southard
March 22, 2020
Okay, here’s an update. Their phone finally rings but put on hold for 2.5 hours. Never spoke to anyone, just that we are sorry for the inconvenience, someone will be with you shortly. What a joke.
Melvin r Southard
March 22, 2020
Update: still haven’t been able to cancel. Made many phone calls and was on hold for 42 minutes.
LM
March 29, 2020
We bought tickets for 2 kids and their friend (3 teenagers) to join us on vacation next week, but we aren’t going. Are the vouchers going to be in the traveler’s name, or do they send one voucher for the full amount in the name of the purchaser? The kid’s friend isn’t going to be able to travel with us when we go next time.
Jarrod West
March 29, 2020
Hi LM,
Usually, Allegiant issues the voucher in the travelers’ name and can only be used by the person it was issued to. But, given the situation, you could try and request that they make an exception.
Karen
April 06, 2020
I don’t want a voucher. I need my cash because I’m going to be laid off due to corona virus. I’ll never use the voucher. This was a one time deal to go on vacation with cousins and I need my money!! They’re more than happy to take it from my bank account. This is awful.
linda d seeley
April 09, 2020
I do not want a voucher. I did not cancel the flight, they did. I can’t go on a trip within 1 year. So, do they do keep the money? It’s just awful. With the virus, exceptions should be made.
Brent Farrell
April 08, 2020
If I cancel my booking and get credited with a voucher and re-book because it’s cheaper now, and this coronavirus is going on, I can’t cancel again?
Jarrod West
April 09, 2020
Hi Brent,
Usually, vouchers from Allegiant are non-refundable, but if you book a flight in the future and the travel industry is still being affected by COVID-19, then they might make an exception to this rule. But there is no way to know for certain.
william
April 22, 2020
Hey, I am disappointed. I have 2 canceled flights due to COVID pandemic. I need the money back. I don’t need a voucher.
Nicole Brooks
May 12, 2020
I am upset. Carnival canceled our cruise. Therefore we don’t need plane tickets. They will not refund our money. Only voucher. Vouchers we don’t want, don’t need, and won’t use. Under the pandemic, there should be exceptions. We had our documentation from Carnival.
Saba Ghotbi
June 05, 2020
Hi,
I canceled my itinerary and the voucher is issued in myAllegient. Now, I want to apply my voucher, it does not accept the email address. It shows “The email address does not match with the given email address”!
Could you please advise me how I can fix this problem.
Jarrod West
June 08, 2020
Hi Saba,
I recommend you contact Allegiant directly for assistance with this as it is likely an IT issue that only they can solve. Their contact number is 1-702-505-8888.
Candice Singleton
July 01, 2020
I was issued a refund for my vouchers, I was told it would take 5-7 days to get money back on same card I used originally to purchase the tickets. It was all wonderful until I needed the call and realized I no longer have that card and it has since been canceled! Now what?
Jarrod West
July 01, 2020
Hi Candice,
In this situation, I recommend you call the bank that issued your card. If the refund was accepted then they should have a credit on file for you, and can arrange a way to make sure you receive that credit.
Michael Thomas Veno
July 06, 2020
I have tried to call customer service numerous times, waited forever, still can’t get in touch. I wanted to get my money back for a flight booked from Portsmith to Punta Gorda. We are not welcomed by family for the visit, because of Covid 19, and we would have to quarantine ourselves, so we couldn’t keep our reservation because NE has shut down again.
Instead of refunding our money, as any honest company would during these Covid 19 times, this airline reverts to vouchers holding our money, and us on a fixed income, retired person, totally appalling.
Darla Ewing
November 09, 2020
I have a flight coming up on the nineteenth and I need to change the return date will there be a fee?
Jarrod West
November 09, 2020
Hi Darla,
If you purchased Trip Flex then Allegiant will not charge you a change fee, otherwise, they charge a change fee of $75.
Elina
March 04, 2021
1. If I change dates because I bought the flex option, and then if I have to cancel or change the dates again, would I receive a voucher to use during the year?
2. What if I have excess money on the voucher because the dates I changed to are cheaper? So will I use 2 vouchers for a future trip in case of cancellation?
3. How many times can I cancel or change the date with the flex bundle?
Jarrod West
March 29, 2021
Hi Elina,
1. Yes, you should receive a voucher.
2. Allegiant does not allow for residual value on vouchers. So if you use the voucher on a cheaper flight you will lose what is left.
3. Allegiant does not appear to publish any information regarding that on their website, so I recommend you contact them directly for the exact answer to that question.
Thanks for reading!
David A
July 02, 2021
How do you apply voucher numbers? Is it all the numbers and letters? Nothing is working.
Jarrod West
July 07, 2021
Hi David,
If your voucher is not working I recommend you contact the Allegiant customer service team to see if they can help correct it. You can reach them at 1 (702) 505-8888.
KAW
July 07, 2021
We had a pretty serious issue come to our family (won’t go into details). I scheduled a flight for my daughter and I to get up north. Unfortunately, I’m a teacher and my schedule for going back has been moved up a week. I can no longer go up north-but my daughter can. Do I bother cancelling my ticket and get charged a fee or just not bother? My daughter is on my reservation and will be going without me.
Jarrod West
July 08, 2021
Hi Kaw,
If the ticket was worth more than $75 then it might be worth canceling and paying the $75 cancelation fee in order to receive a travel voucher for the remaining funds. If your ticket was less than $75 then I definitely would not both canceling.
sandy
August 09, 2021
Wow so many bad comments, I’ll make my flight even if they have to carry me on.
Victor
November 19, 2021
I booked an Allegiant flight for 2 friends and I am not accompanying them. I used my Allegiant account to do this. I have never booked flights for someone else. Allegiant did not ask their address, just name and gender and date of birth. Now trying to get through to Allegiant at 1 pm EST, the wait is supposed to be 2+ hours and the Live Chat does not work — at 1 o’clock in the afternoon! Do you think what I did is going to fly? Will they be able to get on the plane with no trouble?
Jarrod West
November 19, 2021
Hi Victor,
If you put all of their information when Allegiant asked for passenger info, then yes, you should be fine.
Eric
December 22, 2021
Does anyone have an average wait time to speak to a customer service rep? I’ve been on hold for 3 hrs now. Just curious how long this is going to take. Thanks
Katie Seemann
December 27, 2021
Hi Eric,
Sorry but we have no way of knowing how long the hold time is to get through to Allegiant customer service. I hope you get through soon.
Ben
December 31, 2021
Jarrod! I’m attempting to cancel a flight 10 days in the future. The instructions on the web suck! Nowhere on the allegiant app
Under manage Trips does it give an option to cancel flights. Help! I need to cancel. Thanks
Jarrod West
January 04, 2022
Hi Ben,
If the Allegiant website and mobile app are not giving you the option to cancel, then your only other recourse is to call the Allegiant customer service line.
dimntgirl
October 25, 2022
For the last several days, wait time for the customer service line (and this is supposed to be a ‘dedicated’ line for cardholders) has been 90+ minutes minimum. Not very good customer service. Only use this airline if you feel certain you will not have any life issues or changes. To try to actually talk with someone is time-consuming and frustrating. We’ve also had problems with the website not responding and booking double accidently. This is not acceptable! It’s a good way to make a cheap trip, just beware of possible problems.
Yolanda Fowler
June 19, 2023
I need to talk to a representative about cancelling a trip due to a medical emergency.
Keri Stooksbury
June 19, 2023
Hi Yolanda – Allegiant’s customer care center can be reached at 702-505-8888. Thanks for reading!
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