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Since low-cost airlines like Frontier are becoming more relevant, we produced this general review in an attempt to answer some of your questions about the airline.
We know you’re wondering about lots of things, like:
What are Frontier Airlines ticket options and what does that get me? What are Frontier’s baggage fees and what about hidden fees? What do Frontier Airlines seats look like? Is Frontier a good airline to fly?
Read on for basic company statistics, ticketing/fare options, insights into those pesky extras (including baggage fees), seat specs, inflight amenities, customer satisfaction rankings, and more.
Airline: Frontier Airlines
Alliance: None
Category: Low-cost airline
Frequent Flyer Program: FRONTIER Miles
Tag Line: “Low Fares Done Right.”
About/Mission Statement: “At Frontier, we believe The Sky is for Everyone and we deliver on this vision through our unique brand of Low Fares Done Right. We are tireless in our efforts to save you money on your flights, but we know that low fares alone aren’t enough. That’s why we make a bigger commitment – that’s the ‘Done Right’ promise.”¹
Fleet: 112
Main Hub: Denver
Destinations: 120
Hot Tip: Recently, Frontier and Spirit announced that they will be merging into 1 airline. Many of the details are still being finalized, and aren’t expected to be announced until the second half of 2022. Once the full details have been announced we will update this page to reflect all of the new information.
Frontier Airlines is a low-cost airline, meaning it follows the standard low-cost strategy when it comes to fares. Frontier advertises a basic ticket that covers your flight and a personal item — that’s it. Anything else is an added fee.
Frontier offers 3 options for ticketing:
Basic Fare: As we mentioned previously, Frontier’s basic fare is just that: basic. This option covers getting you from Point A to Point B in a standard seat with 1 personal item.
Frontier’s the WORKS and the PERKS options are “bundles.” What’s a bundle you ask?
Frontier conveniently bundles extras together and offers them to you at a discounted rate in 2 different tier options.
The WORKS is Frontier’s top-tier bundle. The cost starts at $59 one-way and varies by route; it’s also based on a round-trip purchase.
This option includes the following “frills” at what Frontier claims to be a discount of at least 50% vs. adding them à la carte:
Hot Tip: The WORKS can only be purchased at the time of booking. So, if you want this bundle, don’t miss it the first time around!
The PERKS is Frontier’s second-tier bundle. The cost varies by route, and it’s also based on a round-trip purchase.
This option includes the following frills at what Frontier claims is a discount of over 30% vs. adding them à la carte.
As you can see, the PERKS does NOT include the ability to change or cancel your reservation. You can add the PERKS at any time, even if you purchased your flights through a third party.
Frontier Airlines offers a flight savings service called DISCOUNT DEN for a $59.99 annual fee. New members pay $99.99 their first year — $59.99 plus a one-time $40 enrollment fee.
If a customer subscribes to DISCOUNT DEN, Frontier advertises exclusive access to the lowest available fares. It also states that the more you fly, the more you’ll save.
Here’s what you (reportedly) get:
Hot Tip: Before you spend your FRONTIER miles, check out our complete guide on redeeming Frontier Airlines miles for maximum value.
Since Frontier is a low-cost airline that lists fares accordingly, you can expect some extra fees related to your trip, unless, of course, you’re the type who can fly comfortably with only a personal item!
Instead of hiding the add-ons, Frontier gladly explains why it keeps fares so low — to give customers a choice: “You only pay for what’s important to you.”
If you purchased the WORKS or the PERKS bundle, you already have 1 carry-on bag and 1 checked bag included in the cost. If you did not purchase either bundle, you can expect to incur higher baggage fees.
Additionally, baggage fees increase as time goes on, so you’ll want to purchase your allowance as soon as possible (ideally, at booking).
| Carry-On | First Bag | Second Bag | 3+ Bags | |
| At Booking | $35 | $30 | $45 | $85 |
| Before Check-in on Web/Mobile App | $37 | $32 | $45 | $85 |
| At Check-in on Web/ Mobile App | $39 | $34 | $45 | $90 |
| Via Call Center | $65 | $65 | $65 | $95 |
| Airport Ticket Counter | $65 | $65 | $65 | $95 |
| At Gate | $79 | $79 | n/a | n/a |
*Prices are per one-way flight.
Hot Tip: If you purchase a carry-on bag, you’ll automatically gain Zone 1 boarding.
Size/Weight Limits: Passengers should note the following size and weight limitations for each type of baggage:
If your baggage is overweight, oversized, or both, expect to pay additional fees per flight.
Seat Selection: Frontier encourages all passengers to choose their seats at the time of booking. If you purchased the WORKS or the PERKS bundle, this fee is already included.
If you purchased a Basic Fare and didn’t pay to choose your seat, Frontier will assign you a seat from what’s left at check-in.
While it states it will try its best, Frontier makes no guarantees about seating your party together if you don’t prepurchase.
| Standard Seating | Stretch Seating | |
| Flyfrontier.com (up to 24 hours pre-departure) | $6+ | $20+ |
| Call Center | $8+ | $20+ |
| Web Check-in | $11+ | $25+ |
| Airport Ticket Counter or Self-service Kiosk | $11+ | $25+ |
*Prices are per one-way flight.
Hot Tip: For Frontier elite members, seat assignment fees are waived and upgrades to Stretch seating are free if available at the time of check-in.
Call Center Reservations: $35 per passenger for bookings made through the call center
Paper Receipt/Itinerary: Undisclosed amount; Frontier reports a fee will be charged for any paper itineraries or receipts by mail.
Itinerary Change: If you change your flight 60+ days prior to departure, you will incur no costs to do so. If you need to change your flight 59 to 7 days prior to departure, you will incur a reduced fee of $49 per passenger to do so. If you need to cancel or change your flight 6 days or less prior to departure, you will incur the normal fee of $79 per passenger. These fees are not applicable to passengers who have booked the WORKS (itinerary change is free).
Name Change: $75 per person PLUS any fare difference between the fare already paid and the current fare for the same itinerary at the time the name change is processed.
Same-Day Confirmed Flight Changes: $79
Refreshments Onboard:
Unaccompanied Minor: $110 per one-way flight (nonstop flights only; Frontier does not accept unaccompanied minors on connecting flights)
Pet Cabin Fee: $75 per one-way flight
Some fees are just unavoidable when traveling, but you can keep from paying these out of pocket by using points and miles earned from rewards cards.
Below are Capital One credit cards we recommend where you can pay off transactions on your statement by using your miles. Each card allows you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days). For example, 5,000 miles are worth $50 so you could “wipe away” those charges if you had enough miles in your account.
Here are our recommendations:
Terms Apply / Rates & FeesThe Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.
Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.
Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.
Terms Apply / Rates & FeesGet 2x miles plus some of the most flexible redemptions offered by a travel credit card!
As a frequent traveler with excellent credit, you’re always on the lookout for a credit card that comes with all the bells and whistles. And the easier it is to understand, the better!
The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great sign-up bonus, high rewards rates, and flexible redemption options.
Terms Apply / Rates & FeesThe card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card, the no-annual-fee version of the more popular Capital One Venture Rewards Credit Card.
In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.
But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?
Note: Unfortunately, the Frontier Airlines World Mastercard® does not include free checked baggage as part of its benefits.
FRONTIER Miles is Frontier Airline’s Frequent Flyer program. If you happen to reach FRONTIER Miles elite status, you get certain perks including a number of waived fees.
There are 3 levels of elite status within the program, each with the following requirements and benefits.
Elite 20K requires you to fly 20,000 miles with Frontier and includes:
Elite 50K requires you to fly 50,000 miles with Frontier and includes all of the benefits of Elite 20K plus:
Elite 100K, Frontier’s top status, requires you to fly 100,000 miles with Frontier and includes all of the benefits of Elite 50K plus:
So what will your Frontier flight look like? Let’s get into the seat specs and inflight amenities.
Frontier has 2 different seat types on its planes, Standard and Stretch. Seat pitch and width vary slightly depending on which plane you’re on, but it can get pretty tight! Additionally, these seats do not recline.
The following table is a breakdown of seating on each Frontier aircraft model:
| Aircraft | Total Seats | Standard | Stretch |
| A319 V1 | 150 | 126 | 24 |
| A319 V2 | 138 | 114 | 24 |
| A320 V1 | 180 | 150 | 30 |
| A320 V2 | 168 | 132 | 36 |
| A321 | 230 | 200 | 30 |
As mentioned above, most Frontier Airlines seats have a very short pitch — actually, the shortest in the airline industry (see table below).
When you combine a 28- to 29-inch pitch with a 16.5-inch width as experienced on some A321 seats, it makes for a pretty tight fit. Plus, most of the seats have tiny tray tables.
| Frontier Economy Class Pitch Comparisons (Single Aisle Aircraft) | ||
| Alaska Airlines | Boeing 737-800 | 31” to 32” |
| American | Boeing 737-800 | 30” to 31” |
| Delta | Boeing 737-800 | 31” to 32” |
| Frontier | Airbus 320 and 321 | 28” to 31” |
| JetBlue | Airbus 320 and 321 | 32” to 34” |
| Ryanair | Boeing 737-800 | 30” |
| Southwest | Boeing 737-800 | 32” to 33” |
| Spirit | Airbus 320 and 321 | 28” |
| United | Boeing 737-800 | 30” to 31” |
Since Frontier is a low-cost airline, this means many of the inflight amenities passengers have come to expect on other more popular airlines are absent:
Frontier Airlines claims all of these cuts save passengers money. But is a super cramped seat really worth it?
Are people happy with their Frontier flights? Well, that depends.
Of course, you’ll see a number of complaints due to the general lack of research into what you actually get for your money with a low-cost airline. Anyone who knows the basic low-cost structure will know to expect extra costs (or a pared-down experience).
Frontier even openly discusses and advertises how it’s able to keep its fares low… so there shouldn’t be any surprises. However, it is a bit tough to calculate what your total cost is going to be until you reach the final steps in your booking process.
But we talked a lot about fees and extras above. So what else are people complaining about?
The December 2021 Air Travel Consumer Report filed by Transportation.gov ranks Frontier Airlines 14th out of 17 in regards to consumer complaints, sitting just above Spirit.
The data collected was 87 complaints from 1,947,703 passengers, or 4.47 per 100,000 passengers. By comparison, Delta had just 1.03 complaints per 100,000 passengers.
As you can see from the statistics, most complaints center around flight problems and refunds. These 2 issues combined represent almost 44% of all complaints.
We’ve listed some popular rankings and rating systems/sites here so you can see how Frontier Airlines stacks up.
SkyTrax Airline Ranking: 3-star airline
ACSI Rating (American Customer Satisfaction Index): 72% (8th of 10 largest U.S. carriers for the 12-month period ending December 2021)
AQR (Airline Quality Rating): 7th of the 10 largest U.S. carriers
Tripadvisor Airline Review Rating: 2.5/5 average (of 17,602 reviews)
Kayak Customer Rating: 5.1/10 (of 22,335 reviews)
In terms of performance, the December 2021 Air Travel Consumer Report states from January 2021 to October 2021 that Frontier Airlines was on-time 80.6% of the time.
This places Frontier 6th out of 10 airlines in terms of On Time Performance (OTP). In comparison, the top airline was Hawaiian, arriving on-time 94.07% of the time.
Regardless of poor OTP and decreased customer satisfaction scores, Frontier Airlines has received a couple of notable awards:
On many lists, Frontier sits right down at the bottom (alongside Spirit) as one of the worst airlines out there.
Is this mainly due to complaints surrounding low transparency with tons of added fees? Or is it more serious than that, concerning worsening customer satisfaction in regards to flight problems (delays, cancellations, etc.) and baggage handling?
Either way, the chance you’ll be satisfied with your Frontier flight seems like a toss-up, and it likely depends on your passenger personality.
If you like all the perks included with your ticket, plan to check a couple of bags, and want a comfortable flight in terms of seating, then Frontier is not for you unless you plan to pay quite a bit more than its advertised base fares.
However, if you’re not bothered by a bare-bones flight, don’t have bags to check, and are OK with some customer satisfaction hiccups, then you could certainly score a pretty cheap flight.
The choice is yours!
The information regarding the Frontier Airlines World Mastercard® was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
Please see our article for full details on Frontier’s baggage fees.
For the most part, Frontier ranks lower than many other airlines on a variety of factors. But if you’re looking for the lowest price to get you from Point A to Point B, then it could be a compelling option.
Frontier does not offer Wi-Fi on its planes.
No, Frontier does not have any first class seating or cabins on its aircraft.
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An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.
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22 comments
Dorian
January 11, 2018
Frontier unfortunately lost several customers yesterday. They sent us a $25 voucher to fly with them again that will never get redeemed, my bags were $170 roundtrip to fly which is unbelievably outrageous, from the customer rep on the phone, to worker in msp at desk to workers in Tampa all misinformed me of baggage info to flight info etc. Our flight was delayed 3 1/2 hrs to top it all off! As if all that was miserable enough! Turbulence was extremely violent, with no communication from captain or attendants about it no info about landing and then after I survived that we were told to go to carousel 2 for our baggage after waiting 30 min another passenger said all the Baggage was actually at the other end of the airport! Carousel 13!!! From beginning to end this was a nightmare!! when I bought a ticket with frontier I never once agreed to any of that! Frontier lost more then one customer yesterday and that’s why they felt bad and sent petty $25 vouchers which is pathetic honestly. They need new, workers, training, and new mission if they want to last.
London
July 09, 2018
I planned to visit my boyfriend in Salt Lake City a month ahead of time and bought my ticket from Frontier Airlines. If I had known at the time all the trouble I would have to go through I would have went with another airline.
The first problem I had was on the way out to Salt Lake City, it was a delay of 3 hours in the Denver airport. This was an inconvenience, however not the end of the world. The night before my flight back to Little Rock I received an email that said my flight was cancelled and it only gave me two options, to either get a refund on the unused part of my ticket plus travel miles with Frontier (obviously I don’t want to fly with Frontier ever again) or to get a refund of up to $400 if I bought a ticket with another airline plus more travel miles with Frontier. The original round-trip ticket was only $375 and I would have only gotten half of that back. So in more simple terms I was being screwed out of money since their company policy is not to pay you back in full the cost of the new ticket. The night before my flight there was no way I could have found a ticket with another airline cheaper than $400. I ended up paying $600 for my one-way ticket back home since it was so last minute.
I would think with any respectable airline there would have been another option (or a full refund for the new ticket in previous options would have sufficed), to offer another flight free of charge. Frontier Airlines clearly doesn’t strive to serve customers to the customer’s satisfaction. They left me stranded in a city hours from my home without even the option of giving me a full refund on the new ticket I had to buy because they cancelled my flight the night before. The money Frontier Airlines cost me was hard earned money supposed to go towards my college tuition or books. It is very disappointing that Frontier doesn’t take care of its customers.
Karen B
March 04, 2019
Just got back from a Tampa-to-Cincinnati flight on 2/28/19. We were delayed TWICE in Tampa, total 3 hour delay, because we had a pilot and plane, but NO FLIGHT CREW!!! We had to wait for a crew to be sent from Orlando to Tampa.
Susan Allred
March 22, 2019
I love Frontier Airlines! This is a budget airline, if you want first class you’ll have to pay a lot more. I always travel with just a backpack, and let Frontier assign our seats, we usually are placed together, if not , it’s no big deal, we’re adults, and can sit separate. Frontier has always been on time from Charlotte NC to Tampa Florida. Frontier is a great airline!
Christine Krzyszton
March 22, 2019
Wow Susan, thank you for sharing your experience and thoughts about Frontier Airlines. I’m sure our readers will appreciate the sentiments as much as we do.
Suanne Thomas
July 09, 2021
Interesting how you reply to the compliment but not the the complaints? I’m reading these comments and I plan on commenting on every site I can find to let people know about the absolutely horrible experiences I had on my recent flight. Yes, I said “experiences”. Who knew one flight could be so problematic from start to finish (including the customer service response to my multiple emails & messages)? SMH
Christine Krzyszton
July 09, 2021
Hello. Please understand that we are not Frontier Airlines, we are Upgraded Points, a blog specializing in travel and credit card-related resources. We respond to compliments on our blog but do not have any affiliation with Frontier Airlines and therefore cannot resolve any Frontier-related issues you may have had. Please contact the airline directly for inquiries that need a response. Thanks so much.
Sheila Dikowicz
June 30, 2019
I have flown Frontier previously and am flying Frontier again this week, they are not the most luxurious flights, but they are very honest about the frills! I would rather have the reasonable rates they offer and pay extra for things that are important to ME, therefore making travel affordable. I’ve been impressed with their flights and safety! Looking forward to traveling this week!
Catherine Luther
July 01, 2019
Hi Sheila,
Thanks for sharing your positive experience with us. It’s great when an airline is transparent about their fees and add-ons!
Doug Gariepy
July 11, 2019
Just flew from Providence to Orlando with a stop in Charlotte. Note this was my 1st flight ever lol, but I do not really have any complaints about Frontier, while I did not know about baggage at first that was my fault I made a mistake by ordering my tickets through a 3rd party. This was by accident as I somehow ended up at myflightsearch.com trying to get to frontier and didn’t realize it (1st time I ever let something like that slide by.) They not only tricked me into a flight for the wrong days and there was no refund policy even minutes after and made me pay for a whole other flight at a “discounted” rate and added the Charlotte stop. They never informed me of a slight delay in the flight out that frontier had put up over a week ahead of time, which i knew because as soon as i realized i messed up ordering my tickets from a 3rd party I found a way to get my flight up in frontiers mobile app and then realized the bagging policies and was able to add the perks to my flight and everything went smooth from then on. I had stretch seating but was still a bit cramped, but like mentioned it’s a budget airline and I’ve never sat on any other plane, though those 2 short flights did hurt my rear lol. All in all I could see myself using Frontier again (albeit purchased directly from Frontier) if my flight home is about the same just being a direct flight.
Catherine Luther
July 12, 2019
Hi Doug,
Hope you enjoyed your first flight experience (in the air!) Sorry to hear you had a poor booking experience, it can be a bit misleading on some third party sites with the ticket inclusions. Glad you got this rectified in the end.
William Lewis
January 22, 2020
Frontier sent me a voucher for a delay on my return to Charlotte from Providence. No matter what I do, I’m not able to get any answer as to when Frontier will resume non-stop flights to Providence from Charlotte. I even sent a letter to the Customer Service Center in Denver, but the letter returned undeliverable. The voucher has to be used by Jan. 28. I now have no way to use the voucher as no one will answer the question!
Judy Lee
September 18, 2020
Frontier pulled us in with the initial cost of the tickets. I’ve never flown Frontier, so I was excited about how reasonable they were. I was wrong. After paying for all of their ridiculous fees, the flight was just as much as any other flight. Being a first-time flyer with Frontier, it was extremely confusing. Fees, fees, and more fees. The icing on the cake was when I went to check in on my phone, and it was showing that I had to actually purchase a seat. Seriously? So let me get this straight, If I want to sit with my spouse, I have to buy a seat? I purchased my tickets-paid for my bag-and now I have to buy seats? What was the $400 ticket cost paying for? What a crock of crap. I will never fly with Frontier again.
Timothy D Gregory
May 27, 2021
This is very misleading as I have flown frontier many times and I never had to pay for a seat to sit with my spouse. That option is available but you can just select I’ll take whatever seat. Even if at check in you get separated which does happen from time to time I go to the desk and ask to be seated together and they fix it no problem.
As for the fees of you purchase everything then yes it’s just as expensive, but this is a budget airline. If you wanted all those things you should go with someone else. That’s your fault you didn’t do the research. That’s like complaining a 2-star hotel doesn’t have 5-star quality.
Debra Edwards
November 06, 2020
Do not fly Frontier! I had reservations in November, they canceled them, but gave no refund! So I made new reservations missing the holidays with my mom in January. They changed the times twice and 2 days ago canceled again. Guess what? No refund!
You will lose your money with this airline!
Kevin Barnes
January 20, 2021
I need to cancel my flight. Step by step, how do I get that done?
Jarrod West
January 20, 2021
Hi Kevin,
To cancel your Frontier flight online you should follow these steps:
1.) Log into your account on Frontier’s homepage and select “My Trips” or “Bookings.”
2.) Once you’ve selected the trip you want to cancel, select “Cancel Booking.”
3.) The next screen will ask you to confirm that you want to cancel your booking. After you click confirm then your booking will officially be canceled.
4.) Finally, if you’re canceling your ticket and purchased the WORKS bundle, you have to request to receive your refund through an online refund request form. Don’t forget to do this as you will not receive your refund without filling out the form!
If you’d prefer to have customer support help you with this you can call Frontier at 801-401-9000. If you’d like any other additional details you can refer to our post on how to cancel a Frontier Airlines flight.
Jennifer
April 13, 2021
I fly Orlando to Huntsville several times a year. No carry-on, no seat preference, and I am now looking into the Discount Den program to save even more money. I’ve never had a problem with this airline. My last trip was a week ago coming home to Orlando and we were 45 mins early!
Katie Seemann
April 14, 2021
Hi Jennifer,
That’s great to hear – thanks for sharing!
Charlotte Zweifach
May 26, 2021
Will not ever fly Frontier Airlines again. My flight was on time my seats were very small but I expected that there was no food which was fine with me since I have preferred that people keep their masks on at all times my chief complaint is that when it came time to deplane there wasn’t a flight attendant in sight. There were six wheelchair customers on the flight they were all seated in aisle seats. When it came time to deplane they stood up and most of them could do no more than stand up and totally block the aisle and block anybody from getting their luggage or moving. The cabin crew was nowhere to be found, there was no one to help to direct traffic it was a total and utter disaster and actually dangerous. Never again will I catch myself in position to be in a position like that no excuse for it whatsoever
Suzanne Thomas
July 09, 2021
I flew from Atlanta to Philadelphia recently. My flight was scheduled to depart at 5:22 PM. Our pilot was injured and a replacement needed to be found. Understandable and not his fault. No announcement about a new departure time or updates. The staff at the gate had nothing to say, no information and no apology. The only reason I knew anything was because all of the passengers kept each other informed since we got email updates from our ticket purchase websites. The plane did not leave until roughly 5 HOURS LATER! All but one of the food stands/restaurants are closed at dinner time because, according to a staff member, “no one wants to work later shifts”? What were we supposed to do? There was a pregnant woman, many children, and many seniors on that flight. Not an apology. Not an offer of water…nothing. I’m shocked that nobody got out of hand after sitting in those awful chairs for so long. Once a pilot arrived and the plane was ready the door at the gate opened. No zones were announced and they let everyone on at once. It was a free for all. Many people brought carry on luggage and should have been first in line. Military, people needing assistance, etc. are also expected to have priority. It’s like the Frontier staff gave up. I spent the day in bed the next day with a bad back that still hurt from those chairs and switching to the floor from time to time. I reached out to customer service using the Frontier website and on their Facebook page. I was told that I didn’t ask for a refund within 24 hours of purchasing the ticket so they wouldn’t refund the money. The ticket was bought in advance and I’m not a psychic so I wouldn’t have asked for a refund. After going back and forth I was offered a $75 voucher but I have to use it within 90 days. Why in the world would I want to travel on Frontier again? I wasn’t mad about the situation with the pilot. It couldn’t be avoided. It was inconvenient, yes, but I wasn’t mad about it. What has really got me baffled is the complete disregard from the staff. From the people at the gate all the way until my last contact with one of the “customer service” people. The entire experience was one big screw you to me courtesy of Frontier Airlines.
MS Louise Trujillo
October 19, 2021
I believe that I was charged twice for the onboard cheese tray. I also got 3 OJs at $3.25 each which was correct. The flight was on October 9th but I was never given a receipt or even a total. Anyway, I was charged $16.70 for one cheese snack tray!
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