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40 comments
Fabiola Anixter
June 07, 2018
I’m flying with my dog in Sept 2018 and he weighs 17 lbs and he fits in the bag approved by the airline. However, should I spend the extra money to purchase the big front seat with Spirit airlines so he can have more room? Please advise.
Erin Miller
June 07, 2018
Hi Fabiola, this is HIGHLY DEPENDENT on which plane model you’re flying on! PLEASE KEEP IN MIND that if you choose a bulkhead seat (one where there is no seat in front of you) all of your belongings must go into an overhead compartment – you can’t keep anything at your feet and the space under your seat is reserved for the passengers sitting behind you.
If you are flying on an A320 V1 or A321 V1, there are only 4 “Big Front” seats and these are at the bulkhead so this could be a big no-go. If you are flying on an A319, A320 V2 or A321 V3, these have a select number of “Big Front” seats that aren’t at the bulkhead but these are VERY limited!
I don’t know how Spirit Airlines deals with passengers who have brought a pet and have purchased one of these seats but with all the pet safety concerns on airlines recently, I wouldn’t risk it! If your pet fits in the approved sized pet carrier, it should fit comfortably under the seat in front of you regardless of which seat type you choose.
Since we don’t know Spirit’s official policies on this subject, we would recommend calling Spirit Customer Care at 1-801-401-2222 and inquiring with them directly.
Tiago Galdino Da La Silva
December 11, 2018
I arrived on Nov. 12, 2018 to Orlando on flight #433 from Boston, I was the last passenger out of the plane. When I got to baggage claim I realized I had left my new iPad and a towel on the aircraft. I immediately went to the counter and told them what happened. They send an employee from Spirit to go to the gate and see if he could locate my iPad and towel, he comes back and said that a airline employee saw the towel on the plane so he ask for some one go to get it inside the plane. They went then came out and said, “I’m sorry but I could not find it”, I call the police. He interviewed same personnel and they told him the same story. Unbelievable!!! Police Report was file and a complaint to Spirit Airlines too but no answer…
wrote to Consumer Report and it’s published. next to go to the TV News!!!
Armond Jack
August 29, 2021
Telling everybody that I know do not to use Spirit Airlines. They take your money, lie to you, and they canceled my flight and won’t give me my money back or rebook my flight. I’m a senior on a fixed income and they just took my money without telling me why the flight was canceled.
December 02, 2022
Totally agree! I flew from Raleigh to Orlando, Orlando to Detroit, and I paid $70 for my bag and they lost. It’s been since November 19. I will never ever fly Spirit again.
Debra Thomas
May 28, 2023
They explain their policies, but even if I am in a dire situation, I will never fly this airline again. Lost a lot of money after being held up in a long line to check in and told no time to get to plane. I was on time, but the line was delayed for some person’s problem.
Stefanie Lange
January 04, 2019
We flew spirit in October 2018 for the first time. We went from Cleveland to Orlando. Our experience was great. Yes it’s only 40 lbs for a checked bag and if you want to sit together it’s extra, but the flight was great. We got there earlier than expected. The people were all very nice. Coming home they upgraded our seats plus we had tsa pre check. All in all a great experience.
Alex Miller
January 05, 2019
Thanks for sharing your experience, Stefanie!
Sunshine Baxter
August 16, 2019
Your staff at the check in and baggage was very ride and stuck up. I really think your whole luggage rule really sucks and is ridiculous. My suitcase alone with nothing in it weighs about 10-15lbs and you say 40lbs max, well that leaves it it where I can barely put anything in it. Then if it’s over 50lbs it’s $55 and over 60 it’s $100. Plus a carry on bag $47, I mean that is a straight rip off. I think really need to check your employees for their rudeness. Really disappointing
Jarrod West
August 17, 2019
Hi Sunshine,
I’m sorry you had such a negative experience, that sounds very frustrating. But please be advised that we are not Spirit Airlines, we are Upgraded Points. If you’d like to bring these concerns up to Spirit Airlines you can contact their customer support number at (801) 401-2222.
Thanks for reading!
Robert McWilliams
November 08, 2019
I’m trying to book a flight but don’t remember my password. How do I change my password?
Jarrod West
November 08, 2019
Hi Robert,
We do not represent Spirit Airlines, we are Upgraded Points, a website that publishes helpful travel information. With that said, there should be a link for you to click on the login page that says “forgot password”, which will allow you to reset it. If you need further assistance I suggest you contact the Spirit customer service team directly.
Noreen RYAN
November 23, 2019
What is flight flex?
Jarrod West
November 24, 2019
Hi Noreen,
Flight Flex allows you to make changes to your Spirit Airlines ticket, you can read about it in our post here: /how-to-cancel-a-spirit-airlines-flight/
Lora Britton
January 07, 2020
I just received on update on an upcoming flight…the times are the same but they added Class T to my departure and Class R for return flight what does this mean?
Catherine Luther
January 08, 2020
Hi Lora,
These would be airline booking codes. T indicates a discount economy fare and R would indicate that it’s a return fare.
M Horton
January 21, 2020
Flew from Baltimore to Orlando with a stop in Charleston. Other than the stop in Charleston it was not a bad flight. I’ve been on much worse that costs much more. I’d take this puddle jumper type flight over the drawn out standard any day of the week. A flight for those needing to get from point A to point B as quickly and efficiently as possible. This is my first of many flights between the 2 cities and my opinion may change, but as for now.. An OK flight
Voeun
February 25, 2020
Flew from Las Vegas to MSP airport flight 170.
Pay for window seat, 30 min before landing flight attendants open overhead light in cabin so you can’t enjoy night views through the window. On top of that they are rude, they need to work on their customer service experience.
Donna Gordon
February 26, 2020
Donna
On February 26th 2020, I happened to travel with Spirit Airlines via Bradley International airport. It was my first time traveling with Spirit and for all my years of traveling it was my best experience dealing with a ticketing staff. Armando is the kindest, most pleasant, and knowledgeable customer service rep. He was able to answer all my questions and willingly assisted me with my check in process. Thanks Armando, your kindness was much appreciated. Customer service at its best.
brian a opert
May 14, 2020
Spirit shows a lot of fluff while screwing their passengers. I purchased a cheap nonrefundable one way ticket last January, and for obvious reasons canceled before my travel in April. They offer a one year credit – no refunds. Now that the world is beginning to get back on its feet, we know that we will never live the same life again. and a ticket that expires in January 2020 is the same as throwing $200 over my shoulder. Does ANYONE know what our world will look like in January 2020? So I called and asked for a refund (again). the agent read the script and bottom line – nope and no extensions. For the first time ever, the agent and I (we) are all in the same boat. And we discussed that. So, in an effort to see what they could do, the agent (Chris) had a supervisor call me back. Kier did call me and read the same script. And his response: tough! Use the ticket by January 2020 or you are out $200.00. The most amazing thing about this is that I purchased a comparable ticket on Southwest at the same time (for the return trip.) And today I was advised that Southwest’s “use in one year” policy has already been extended until – ready? – January 2022! I never even had to ask. Amazing what a REAL airline can do – Spirit sucks, always has and obviously always will suck! Stay away! And these pretty pictures offer zero but wallpaper. Money counts – cute pics don’t.
JBradley
October 16, 2020
I took a round trip flight to O’Hara from lax. Going was like being squished between two sumo wrestlers but bearable. My ticket covered one checked bag – no issues there until the return trip.
I actually was concerned I had more weight so went to their sight the 2nd of October to confirm flight and check weight restrictions for a standard bag. The sight stated 50 lbs for standard NOT 40 lbs. I didn’t know the 40 lb restriction until I had to self check for baggage tags etc. they automatically charged for 44 lbs an additional $30.00. No option to weigh prior to check-in nor just take items out to meet weight.
I tried to resolve the charge with the agent but she blew it off and had absolutely no idea what their site said. I guess they figured I’m a senile old person who just pulled that weight of 50 lbs out of thin air!! So screw the senior flyer. I contacted customer service today but obviously, their agents aren’t authorized to actually do anything to resolve or assist. Bad enough your herded like cattle, charged even for water but not ice (seems they have to load and serve that too so kinda blows that excuse on why they charge for water) and squeeze you into a spot where people even passing by hit you.
I suggest anyone flying, they choose some other airline! Too bad Southwest doesn’t fly to O’Hare – they’d make a killing as everyone would bail on spirit! I’ve had two different experiences with spirit and both sucked! Never again – no future aggravating situations.
Jennifer Pierce
November 10, 2020
Will I be charged for a carry on bag?
Jarrod West
November 11, 2020
Hi Jennifer,
Spirit does charge for carry on bags.
Ann Harris
May 10, 2021
We are flying out on June 11th for our honeymoon. It will be my first time flying. I’m super excited but all the comments about everyone’s experience are kinda scary, but most of them are awesome comments. I sure hope that the flight is awesome even though it’s only a 4-hour flight. Everyone have a good day!
Dwan
May 10, 2021
Worst airline ever. Two days ago I was removed from the plane because they said my mask was not over my face. The flight attendant clearly did not see I was eating.
No warning…just asked to get off. They would not let me speak to the pilot and escorted me off without one single warning. I took pictures and videos. I’m hiring an attorney.
They left a 62-year-old woman stranded in a strange city at night with no other flights out! I was terrified! What cold-hearted person does that? Please never give these people your money!
Jalil Charles
May 16, 2021
Bad experience. Spirit airlines in Haiti has no customer service at all.
Employees begging travelers for money at the security check point.
Jose Ortiz
July 05, 2021
This Airline is the worst airline service in America. They do not take care of passengers and charge you for everything. I would rather pay a little more for American or another continental airline before flying Spirit ever again.
Robb
August 01, 2021
Spirit Airlines in fact does have WiFi on most of the planes. Currently, with 165+ planes and with 15 more to be delivered by the end of the year, they will be installing Wi-Fi on All new planes and the others as well.
As for those who are posting negative comments on Spirit Airlines? They are named 1 of the Best Companies in 2021 by Forbes!
Teresa Lively
September 28, 2021
Thank you for this information I am trying to find out if Airbus A321 offers wifi and am having a heck of a time. Do you know of any way to find out this informative?
Jarrod West
October 03, 2021
Hi Teresa,
Yes, Spirit’s A321’s should offer Wi-fi. Safe travels!
Deserie Mitchell
December 30, 2021
I would like to make a complaint about the way I was treated trying to board a flight. The first day I was refused to be let on by two spirit workers whose i.d badges were not visible. I was told to step aside while they let everyone aboard but me and another person who I was with who was legally blind. They allowed her to purchase priority seating but when it was time to get on the plane she was told that she cannot have the seating because it was emergency exit seats due to her handicap. The young lady stated she was going to make sure we missed the flight and she did with our luggage already on the plane headed to San Juan. At this point, I’m crying, mad, and upset trying to get answers. By the time they rebooked our flight for 12:30 that night after making us miss the 2:27 flight they laughed amongst each other of the fact they canceled our flight. Meanwhile, they then sent a text saying that the 12:30 was changed to 11:30 when it really wasn’t, so they texted false information to make us miss the original flight which made us have to stay there until the next day, only to find out that flight leaves at 2:27 which was the same time as yesterday. Okay now as we’re waiting the workers that come in early start harassing us and again threatened to cancel both flights going and coming. I then had to walk around the airport to find a Baltimore City police officer to address the situation as I could no longer be harassed by the two employees, one of which was a manager. I never felt so humiliated and embarrassed. It’s hard to explain when someone is treating you like an animal when you pay your way and the only thing you want is to go on a good vacation and have a great time.
Alicia
December 13, 2021
You must be one in a million satisfied customer. Spirit sucks they have the worst customer service and cancelled your fight for no reason and just steal your money. They charge for everything. I will never ever fly with them again
Tracy Snide
August 10, 2021
I’ll never fly with Spirit again! My flight home to Florida was cancelled and I was told my refund would take 3 days. They lied…they’ve given me the runaround, won’t answer their phones, and told me my name and email didn’t match the flight I was on but yet they emailed me to tell me that, huh? Their customer service sucks! If I don’t receive my refund by Friday, I will contact the people I need to and they’ll give more than my refund, that’s a promise!
J Awls
September 22, 2021
I’m alright with the baggage charge but why just 40 pounds per bag? Most of the other carriers weight for baggage is 50 pounds. I feel Spirit should increase the baggage weight to 50 pounds. It definitely would make customers happier. I’m always 3 to 5 pounds over which requires me to reorganize my bag by placing items in my book bag or paying an extra charge. If anyone feels how I feel, let Spirit know.
Alicia
December 14, 2021
Spirit sucks, I had my schedule fight from Burbank to Las Vegas for 12/10/21, I arrived 20 minutes before departure the plane was still there and they didn’t allowed us to board the plane, I guess they had already sold our assigned seats to a stand by waiting, they told us they can reschedule for Sunday 12/12/21, which was not an option for us, we needed to be in Vegas that Friday 12/10/21, they failed to inform us that our fight back home gets canceled automatically, so we rented a car to travel to Vegas one way, thinking that our schedule fight back home was still valid, until we tried to check in on line it said the fight was no longer active, I called to find out out was was going on, and that’s when I was told my fight got automatically canceled since we missed our fight, I told the representative that I did not missed the fight that I was not allowed to board the fight and they said there was nothing they could do, employees are very rude, customer service sucks also they take forever to answer the phone and they keep disconnecting, we took a taxi to the airport and luckily they managed to reschedule our fight but we got the very last sits number 31 ABC when we had purchased the boosted and had paid extra for seats 13 ABC, we got screw, they also damaged my luggage, my daughter’s luggage and her Lap top got damaged also. So no I would never ever use Spirit again.
Ken V
March 15, 2022
The worst airline, totally feels like I got ripped off. All up charges, horrible service, customer service is the worst. Spent 3 hours trying to communicate via phone to get put on hold for an hour then get disconnected from their end. Ended up paying 3 times more than what original tickets were to be seated next to my 9 year old daughter with 1 checked in bag. Will never travel with them again.
Ari Ner
March 16, 2022
Horrible airlines. I can understand that they charge extra for luggage and extra space. But there is no excuse for the flights being late or making you wait 90 plus minutes to get your bag, especially when they are changing extra for it.
Katie Seemann
March 17, 2022
Hi Ari,
That’s no fun having to wait for your bag for over 90 minutes! Hopefully you’ll have better luck on your next flight.
Aimee Tokarski
April 11, 2022
I’m sorry for the bad experiences some had. Not us. We flew Spirit on March 30th and April 7th and had no problems. Even with the weather coming from Florida to Michigan our flight was not delayed or canceled. The pilot was a riot and all flight attendants were kind and courteous. It was a great flight.
Greg
July 25, 2023
Do not fly Spirit Airlines, worst for both flight and customer service. Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up “timed out”. Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit’s shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn’t get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit’s CEO, and Spirit’s customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.
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