Spirit Airlines Review – Seats, Amenities, Customer Service, Fees & More

I’m flying with my dog in Sept 2018 and he weighs 17 lbs and he fits in the bag approved by the airline. However, should I spend the extra money to purchase the big front seat with Spirit airlines so he can have more room? Please advise.

I arrived on Nov. 12, 2018 to Orlando on flight #433 from Boston, I was the last passenger out of the plane. When I got to baggage claim I realized I had left my new iPad and a towel on the aircraft. I immediately went to the counter and told them what happened. They send an employee from Spirit to go to the gate and see if he could locate my iPad and towel, he comes back and said that a airline employee saw the towel on the plane so he ask for some one go to get it inside the plane. They went then came out and said, “I’m sorry but I could not find it”, I call the police. He interviewed same personnel and they told him the same story. Unbelievable!!! Police Report was file and a complaint to Spirit Airlines too but no answer…
wrote to Consumer Report and it’s published. next to go to the TV News!!!

We flew spirit in October 2018 for the first time. We went from Cleveland to Orlando. Our experience was great. Yes it’s only 40 lbs for a checked bag and if you want to sit together it’s extra, but the flight was great. We got there earlier than expected. The people were all very nice. Coming home they upgraded our seats plus we had tsa pre check. All in all a great experience.

Your staff at the check in and baggage was very ride and stuck up. I really think your whole luggage rule really sucks and is ridiculous. My suitcase alone with nothing in it weighs about 10-15lbs and you say 40lbs max, well that leaves it it where I can barely put anything in it. Then if it’s over 50lbs it’s $55 and over 60 it’s $100. Plus a carry on bag $47, I mean that is a straight rip off. I think really need to check your employees for their rudeness. Really disappointing

I’m trying to book a flight but don’t remember my password. How do I change my password?

What is flight flex?

I just received on update on an upcoming flight…the times are the same but they added Class T to my departure and Class R for return flight what does this mean?

Flew from Baltimore to Orlando with a stop in Charleston. Other than the stop in Charleston it was not a bad flight. I’ve been on much worse that costs much more. I’d take this puddle jumper type flight over the drawn out standard any day of the week. A flight for those needing to get from point A to point B as quickly and efficiently as possible. This is my first of many flights between the 2 cities and my opinion may change, but as for now.. An OK flight

Flew from Las Vegas to MSP airport flight 170.
Pay for window seat, 30 min before landing flight attendants open overhead light in cabin so you can’t enjoy night views through the window. On top of that they are rude, they need to work on their customer service experience.

Donna
On February 26th 2020, I happened to travel with Spirit Airlines via Bradley International airport. It was my first time traveling with Spirit and for all my years of traveling it was my best experience dealing with a ticketing staff. Armando is the kindest, most pleasant, and knowledgeable customer service rep. He was able to answer all my questions and willingly assisted me with my check in process. Thanks Armando, your kindness was much appreciated. Customer service at its best.

Spirit shows a lot of fluff while screwing their passengers. I purchased a cheap nonrefundable one way ticket last January, and for obvious reasons canceled before my travel in April. They offer a one year credit – no refunds. Now that the world is beginning to get back on its feet, we know that we will never live the same life again. and a ticket that expires in January 2020 is the same as throwing $200 over my shoulder. Does ANYONE know what our world will look like in January 2020? So I called and asked for a refund (again). the agent read the script and bottom line – nope and no extensions. For the first time ever, the agent and I (we) are all in the same boat. And we discussed that. So, in an effort to see what they could do, the agent (Chris) had a supervisor call me back. Kier did call me and read the same script. And his response: tough! Use the ticket by January 2020 or you are out $200.00. The most amazing thing about this is that I purchased a comparable ticket on Southwest at the same time (for the return trip.) And today I was advised that Southwest’s “use in one year” policy has already been extended until – ready? – January 2022! I never even had to ask. Amazing what a REAL airline can do – Spirit sucks, always has and obviously always will suck! Stay away! And these pretty pictures offer zero but wallpaper. Money counts – cute pics don’t.

I took a round trip flight to O’Hara from lax. Going was like being squished between two sumo wrestlers but bearable. My ticket covered one checked bag – no issues there until the return trip.
I actually was concerned I had more weight so went to their sight the 2nd of October to confirm flight and check weight restrictions for a standard bag. The sight stated 50 lbs for standard NOT 40 lbs. I didn’t know the 40 lb restriction until I had to self check for baggage tags etc. they automatically charged for 44 lbs an additional $30.00. No option to weigh prior to check-in nor just take items out to meet weight.
I tried to resolve the charge with the agent but she blew it off and had absolutely no idea what their site said. I guess they figured I’m a senile old person who just pulled that weight of 50 lbs out of thin air!! So screw the senior flyer. I contacted customer service today but obviously, their agents aren’t authorized to actually do anything to resolve or assist. Bad enough your herded like cattle, charged even for water but not ice (seems they have to load and serve that too so kinda blows that excuse on why they charge for water) and squeeze you into a spot where people even passing by hit you.
I suggest anyone flying, they choose some other airline! Too bad Southwest doesn’t fly to O’Hare – they’d make a killing as everyone would bail on spirit! I’ve had two different experiences with spirit and both sucked! Never again – no future aggravating situations.

Will I be charged for a carry on bag?

We are flying out on June 11th for our honeymoon. It will be my first time flying. I’m super excited but all the comments about everyone’s experience are kinda scary, but most of them are awesome comments. I sure hope that the flight is awesome even though it’s only a 4-hour flight. Everyone have a good day!

Worst airline ever. Two days ago I was removed from the plane because they said my mask was not over my face. The flight attendant clearly did not see I was eating.

No warning…just asked to get off. They would not let me speak to the pilot and escorted me off without one single warning. I took pictures and videos. I’m hiring an attorney.

They left a 62-year-old woman stranded in a strange city at night with no other flights out! I was terrified! What cold-hearted person does that? Please never give these people your money!

Bad experience. Spirit airlines in Haiti has no customer service at all.
Employees begging travelers for money at the security check point.

This Airline is the worst airline service in America. They do not take care of passengers and charge you for everything. I would rather pay a little more for American or another continental airline before flying Spirit ever again.

I’ll never fly with Spirit again! My flight home to Florida was cancelled and I was told my refund would take 3 days. They lied…they’ve given me the runaround, won’t answer their phones, and told me my name and email didn’t match the flight I was on but yet they emailed me to tell me that, huh? Their customer service sucks! If I don’t receive my refund by Friday, I will contact the people I need to and they’ll give more than my refund, that’s a promise!

I’m alright with the baggage charge but why just 40 pounds per bag? Most of the other carriers weight for baggage is 50 pounds. I feel Spirit should increase the baggage weight to 50 pounds. It definitely would make customers happier. I’m always 3 to 5 pounds over which requires me to reorganize my bag by placing items in my book bag or paying an extra charge. If anyone feels how I feel, let Spirit know.

Spirit sucks, I had my schedule fight from Burbank to Las Vegas for 12/10/21, I arrived 20 minutes before departure the plane was still there and they didn’t allowed us to board the plane, I guess they had already sold our assigned seats to a stand by waiting, they told us they can reschedule for Sunday 12/12/21, which was not an option for us, we needed to be in Vegas that Friday 12/10/21, they failed to inform us that our fight back home gets canceled automatically, so we rented a car to travel to Vegas one way, thinking that our schedule fight back home was still valid, until we tried to check in on line it said the fight was no longer active, I called to find out out was was going on, and that’s when I was told my fight got automatically canceled since we missed our fight, I told the representative that I did not missed the fight that I was not allowed to board the fight and they said there was nothing they could do, employees are very rude, customer service sucks also they take forever to answer the phone and they keep disconnecting, we took a taxi to the airport and luckily they managed to reschedule our fight but we got the very last sits number 31 ABC when we had purchased the boosted and had paid extra for seats 13 ABC, we got screw, they also damaged my luggage, my daughter’s luggage and her Lap top got damaged also. So no I would never ever use Spirit again.

The worst airline, totally feels like I got ripped off. All up charges, horrible service, customer service is the worst. Spent 3 hours trying to communicate via phone to get put on hold for an hour then get disconnected from their end. Ended up paying 3 times more than what original tickets were to be seated next to my 9 year old daughter with 1 checked in bag. Will never travel with them again.

Horrible airlines. I can understand that they charge extra for luggage and extra space. But there is no excuse for the flights being late or making you wait 90 plus minutes to get your bag, especially when they are changing extra for it.

I’m sorry for the bad experiences some had. Not us. We flew Spirit on March 30th and April 7th and had no problems. Even with the weather coming from Florida to Michigan our flight was not delayed or canceled. The pilot was a riot and all flight attendants were kind and courteous. It was a great flight.

Do not fly Spirit Airlines, worst for both flight and customer service. Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up “timed out”. Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit’s shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn’t get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit’s CEO, and Spirit’s customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.