Spirit Airlines Review – Seats, Amenities, Customer Service, Fees & More
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This general review of Spirit Airlines has been compiled to give you a quick glance at the airline from the viewpoint of a viable customer.
Have you ever wondered — how much does Spirit charge for baggage fees? Do you get snacks and drinks when you fly Spirit? How often is Spirit delayed?
We’ve outlined some basic company statistics, ticketing options, added fees (including baggage fees), seat specs, inflight amenities, customer satisfaction ratings, and more.
Table of contents
Table of Contents
Basic Information
Airline: Spirit Airlines
Alliance: N/A
Category: Ultra-Low-Cost Carrier
Frequent Flyer Program: Free Spirit
Tag Line: “Less Money. More Go.”
About/Mission Statement: “We live for More Go. It’s the big idea behind our business model, making it possible for more people to travel to more places, more often. And it’s what inspires us to Invest In The Guest, going beyond low fares to discover more ways to make our unique brand of customizable travel a great personal experience too.” (source)
Daily Flights: 500+ (pre-COVID-19)
Destinations: 65+ (U.S., Latin America, and the Caribbean)
Fleet: 150+ planes
Main Hub: Fort Lauderdale-Hollywood International (FLL)
FAQ Guide: Frequently Asked Questions About Flying Spirit Airlines
Spirit Ticketing Options
Standard Fare
Spirit Airlines prides itself on offering “unbundled” fares. In a nutshell, this means advertising the lowest possible rate as a base fare. Spirit then gives customers the ability to add options that it calls À La Smarte options.
This means Spirit’s basic fare includes the most standard seat and 1 personal item. No refreshments, no seat recline, no Wi-Fi, etc. Spirit claims this generally lowers the cost of your ticket since with most other airlines all of these “frills” are included in your base fare, even if you don’t want them.
Additionally, while you can pay more for a little extra legroom, there are no traditional premium economy, business class, or first class fares on Spirit Airlines.
Spirit Saver$ Club
Spirit advertises a Spirit Saver$ Club (formerly known as the $9 Fare Club) that it claims gives customers exclusive access to some of the lowest fares available, as well as discounted baggage fees, seats, Flight Flex, Shortcut Security, and Shortcut Boarding. It also claims that Spirit Saver$ Club members are privy to special deals only available to members.
The cost of the program is $69.95 for 12 months, $99.90 for 18 months, or $129.90 for 24 months. The club’s discounts are also applicable for up to 8 persons on your itinerary if reserved under the same booking confirmation number.
Hot Tip: Remember that when booking with Spirit, an average traveler usually encounters added fees for options they generally don’t even consider when purchasing a typical airline ticket. For example, it’ll cost you $10 to print your boarding pass at the airport ticket counter vs. on your home computer. You can find more information on Spirit’s options/fees below.
Spirit Frequent Flyer Program
Spirit debuted a new and improved Free Spirit loyalty program in 2021, adding new perks like accelerated points earning, seat and baggage benefits, the ability to pool points with family and friends, and a longer expiration date for points.
Free Spirit is free to join and you can earn points by flying on Spirit, spending on its Bank of America co-branded credit cards, or participating with its partner programs.
You can redeem Free Spirit points on award flights or with select partner products and services.
Hot Tip: For more information, check out our in-depth article on Spirit’s Free Spirit loyalty program.
Spirit Baggage and Other Fees
Since Spirit Airlines starts with a stripped-down fare, there are a number of additional options that can be tacked on for an extra fee.
Baggage Fees
Spirit only includes 1 personal item with its standard fare. This means a carry-on and all checked bags are extra. Additionally, baggage prices increase the closer you get to take-off. So, your best bet is to pre-purchase your desired baggage allowance during your initial booking.
It’s important to note that Spirit Airlines has some pretty tight size/weight limitations for baggage:
- Personal Item: 18 x 14 x 8 inches
- Standard Carry-On: 22 x 18 x 10 inches
- Checked Bag: max linear dimensions of 62 inches, max weight of 40 pounds
The following table displays general fees for MOST routes. However, for the most accurate baggage fee calculations, please use Spirit’s online baggage calculator tool here.
| During Booking | Before/During Online Check-In | Airport Reservation Desk | At the Gate | |
| Carry-On | $26 / $35 | $36 / $45 | $55 / $55 | $65 / $65 |
| First Checked Bag | $21 / $30 | $31 / $40 | $50 / $50 | $65 / $65 |
| Second Checked Bag | $31 / $40 | $41 / $50 | $60 / $60 | N/A |
| Spirit Saver$ Club / Standard Fare | ||||
Other Fees
Reservation Center Booking: Spirit Airlines charges $35 per reservation center phone booking for both standard bookings and Free Spirit award tickets. Save yourself some money and book online if possible.
Seat Assignment and Big Front Seat: Unless you pay an extra fee, Spirit randomly assigns you a seat at check-in. It also can’t guarantee you’ll get to sit with your friends or family with this free assignment. Spirit urges customers to purchase a seat assignment to choose the seat they really want.
Seat assignments begin at $1 and can cost up to $50, varying according to your specific route and the exact location of seats on the aircraft.
Additionally, customers can purchase a Big Front Seat that comes with about 6 inches of extra legroom (see seat specs below). Since these seats are limited (usually 4 to 10 per plane), you can expect the cost to fall between $12 to $150 in advance or $25 to $175 as an onboard upgrade. This price is based on availability and flight length.
Boarding Pass: Let’s be clear here: when flying Spirit, check-in online and print your boarding pass at home or select an email boarding pass. If you wait until you get to the airport, Spirit Airlines will charge $2 per boarding pass printed at a kiosk and a hefty $10 per pass printed at its check-in counters. Spirit argues that it utilizes more of its time and resources to print a pass at the airport, so that’s why it charges for it.
Refreshments Onboard: Spirit provides a menu with variable pricing from which customers can make a drink/snack selection.
Soft drinks, juices, and water currently cost $3, with coffee and tea costing $2. You can expect to pay $8 to $11 for alcoholic beverages and snacks vary from $3 to $8.
Modification Fees: These are fees applied to change or cancel your reservation. If you purchase Flex Flight for $35 to $45 at the time of booking, you’re allowed 1 flight modification at no extra cost as long as it’s done more than 24 hours prior to your departure.
- Change/Cancellation Fee: $90 (online); $100 (phone/in-person); $50 (group booking)
As an added benefit to canceling online, customers are issued a $10 voucher (per one-way fare) if the value of the reservation is less than the cost of cancellation.
Update: Due to COVID-19, Spirit is waiving all change and cancellation fees for travel booked by March 31, 2021. Refunds will be processed as a full purchase price reservation credit.
Priority Boarding: Customers who wish to acquire Zone 2 priority boarding (Shortcut Boarding) may pay $5.99+ per one-way ticket.
Standby Fee: The standby fee is currently $99 per one-way flight.
Infant (Lap Child) Fee: FREE (taxes may apply in certain countries)
Unaccompanied Minor Fee: $100 per customer, each way (includes snack and beverage)
Pet Transport Fee: $110 per pet container, each way (limited to 4 pets per cabin total)
How To Avoid Excess Fees
There’s an easy way to avoid a number of these excess fees, and it involves utilizing the member benefits of specific credit cards.
The following cards offer airline credits that will cover the cost of certain added fees (baggage, inflight purchases, etc.):
| Capital One VentureOne Rewards Credit Card - This no annual fee card comes with a 20,000 bonus mile offer after spending $500 in the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement balance! We've highlighted 30+ benefits of the card. |
| Capital One® Venture® Rewards Credit Card - The "big brother" card to the VentureOne with a 60,000 bonus miles when you spend $3,000 on purchases in the first 3 months. This card is full of benefits and perks and you can redeem your miles on travel (flights, hotels, even paying for baggage fees etc) or transfer your miles to over 10+ travel loyalty programs. |
Spirit Inflight Amenities and Seat Specs
What will my flight on Spirit look like?
Inflight Amenities: As mentioned above, Spirit prides itself on offering the lowest possible base fare. This means a lot of inflight amenities many travelers are used to are simply unavailable.
- Spirit does not provide in-flight Wi-Fi, video streaming capabilities, or any onboard entertainment
- Refreshment service is limited to paid beverages and snacks only
Seat Specs: Seat specs for Spirit Airlines flights vary slightly depending on plane style. However, Spirit is notorious for having one of the shortest economy pitches of all domestic carriers. We’ve combined information from Spirit Airlines and SeatGuru to aggregate the following seat specs.
In general, dimensions are as follows:
- Big Front Seats — 36-inch pitch, 18.5-inch width
- Standard economy seats — 28-inch pitch, 17.75-inch width
| Style | Total Number of Seats | Big Front Seats | Economy Seats |
| Airbus A319-100 | 145 | 10 | 135 |
| Airbus A320-200 (Layout 1) | 182 | 8 | 174 |
| Airbus A320-200 (Layout 2) | 174 | 0 | 174 |
| Airbus A320neo | 182 | 8 | 174 |
| Airbus A321-200 | 228 | 8 | 220 |
Hot Tip: You can find information on Spirit’s boarding zones and boarding process here.
Spirit Customer Satisfaction
Are customers happy with Spirit Airlines?
While Spirit Airlines doesn’t drum up a lot of positive press when it comes to customer satisfaction, it is working hard to change the narrative.
Spirit’s new tactic involves talking up its standard fare and emphasizing the fact that stripped-down services are necessary to provide you, the customer, with the cheapest possible ticket option.
Here are a few examples:
Instead of hiding the fact that its seat specs are a little tight, Spirit states: “We’re a cozy airline; We add extra seats to our planes so we can fly with more people. This lowers ticket prices for everyone, just like a carpool.”
To justify its increasing baggage fee scale, Spirit says: “It costs time and resources to process at the airport, which means it costs you more money.”
To address its “no refunds” policy, Spirit claims it’s “trying to resell your ticket raises fares for everyone, so we don’t give refunds if your plans change. Insurance is available to protect you from the unexpected.”
Honesty and Transparency: One thing you can’t fault Spirit on is its honesty. It is very clear on its website that it is attempting to offer the best possible price by cutting unnecessary expenditures. It even states it’s proud to have broken some rules along the way.
Transparency on the other hand… not so much. With Spirit, it’s tough to determine your total costs until you’ve selected all your specifics, including destination, departure dates, add ons, etc. Without going through the motions all the way to your purchase point, customers are simply given quotes like “fees starting at $5.”
Most Common Complaints
What are the most common Spirit Airlines complaints?
The December 2020 Air Travel Consumer Report filed by the DOT ranks Spirit Airlines as having the fourth-highest number of consumer complaints across 13 reporting U.S. carriers (for October 2020).
For October 2020, there were 109 complaints out of 1,519,759 system-wide enplanements, or 7.17 complaints per 100,000 passengers. By comparison, Southwest had just 1.34 complaints per 100,000 passengers.
- Flight Problems (cancellation, delay, or misconnection): 5 / 4.6%
- Oversales: 1 / 0.9%
- Reservation, Ticketing, Boarding: 8 / 7.3%
- Fares: 6 / 5.5%
- Refunds: 67 / 61.5%
- Customer Service: 8 / 7.3%
- Baggage: 6 / 5.5%
- Disability: 6 / 5.5%
- Other: 2 / 1.8%
Consumer Rankings, Ratings, Etc.
It’s difficult to compile all the rankings, ratings, reviews, and performance statistics into a single short synopsis, mainly because there are so many out there. Instead, we’ve listed a few of the more reputable options for a quick overview.
SkyTrax Ranking: 3 Star Airline (out of 5)
SkyTrax Customer Rating: 3/10 (average from 3,402 reviews)
ACSI Rating (American Customer Satisfaction Index): 65 (lowest of 12 largest U.S. carriers in 2020)
AQR (Airline Quality Rating): 8th of 10 Overall
TripAdvisor Airline Review Rating: 3/5 (average from 21,702 reviews)
Performance
Bureau of Transportation Statistics
- Percent Flights Canceled: 2.31% (2020)
- Average Departure Delay, All Flights: 3.8 minutes (2020)
- Average Departure Delay, Late Flights: 59.63 minutes (2020)
Final Thoughts
People who speak positively about Spirit seem to be those who know exactly what they want out of a cheap flight: getting from Point A to Point B, and that’s about it. They’re expecting a stripped-down experience, and they’re expecting to encounter some surprise fees during the booking process.
They know what to pay for and when to pay for it, as well as where and what time to fly in order to secure some seriously cheap fares.
All in all, there are a number of factors that consistently land Spirit in the proverbial hot seat when it comes to customer satisfaction. Ticketing options are limited, extra fees abound, seat specs are tight, and inflight amenities are certainly lacking. Not to mention that the general consensus surrounding flying Spirit seems to be: don’t.
However, if you’re looking for an especially cheap fare, don’t mind a bare-bones flight experience, and aren’t too bothered about potential complaint-worthy hiccups, by all means… go ahead and book yourself a Spirit Airlines flight!
The information regarding the Capital One® VentureOne® Rewards Credit Card and Capital One® Venture® Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
I’m flying with my dog in Sept 2018 and he weighs 17 lbs and he fits in the bag approved by the airline. However, should I spend the extra money to purchase the big front seat with Spirit airlines so he can have more room? Please advise.
Hi Fabiola, this is HIGHLY DEPENDENT on which plane model you’re flying on! PLEASE KEEP IN MIND that if you choose a bulkhead seat (one where there is no seat in front of you) all of your belongings must go into an overhead compartment – you can’t keep anything at your feet and the space under your seat is reserved for the passengers sitting behind you.
If you are flying on an A320 V1 or A321 V1, there are only 4 “Big Front” seats and these are at the bulkhead so this could be a big no-go. If you are flying on an A319, A320 V2 or A321 V3, these have a select number of “Big Front” seats that aren’t at the bulkhead but these are VERY limited!
I don’t know how Spirit Airlines deals with passengers who have brought a pet and have purchased one of these seats but with all the pet safety concerns on airlines recently, I wouldn’t risk it! If your pet fits in the approved sized pet carrier, it should fit comfortably under the seat in front of you regardless of which seat type you choose.
Since we don’t know Spirit’s official policies on this subject, we would recommend calling Spirit Customer Care at 1-801-401-2222 and inquiring with them directly.
I arrived on Nov. 12, 2018 to Orlando on flight #433 from Boston, I was the last passenger out of the plane. When I got to baggage claim I realized I had left my new iPad and a towel on the aircraft. I immediately went to the counter and told them what happened. They send an employee from Spirit to go to the gate and see if he could locate my iPad and towel, he comes back and said that a airline employee saw the towel on the plane so he ask for some one go to get it inside the plane. They went then came out and said, “I’m sorry but I could not find it”, I call the police. He interviewed same personnel and they told him the same story. Unbelievable!!! Police Report was file and a complaint to Spirit Airlines too but no answer…
wrote to Consumer Report and it’s published. next to go to the TV News!!!
Telling everybody that I know do not to use Spirit Airlines. They take your money, lie to you, and they canceled my flight and won’t give me my money back or rebook my flight. I’m a senior on a fixed income and they just took my money without telling me why the flight was canceled.
We flew spirit in October 2018 for the first time. We went from Cleveland to Orlando. Our experience was great. Yes it’s only 40 lbs for a checked bag and if you want to sit together it’s extra, but the flight was great. We got there earlier than expected. The people were all very nice. Coming home they upgraded our seats plus we had tsa pre check. All in all a great experience.
Thanks for sharing your experience, Stefanie!
Your staff at the check in and baggage was very ride and stuck up. I really think your whole luggage rule really sucks and is ridiculous. My suitcase alone with nothing in it weighs about 10-15lbs and you say 40lbs max, well that leaves it it where I can barely put anything in it. Then if it’s over 50lbs it’s $55 and over 60 it’s $100. Plus a carry on bag $47, I mean that is a straight rip off. I think really need to check your employees for their rudeness. Really disappointing
Hi Sunshine,
I’m sorry you had such a negative experience, that sounds very frustrating. But please be advised that we are not Spirit Airlines, we are Upgraded Points. If you’d like to bring these concerns up to Spirit Airlines you can contact their customer support number at (801) 401-2222.
Thanks for reading!
I’m trying to book a flight but don’t remember my password. How do I change my password?
Hi Robert,
We do not represent Spirit Airlines, we are Upgraded Points, a website that publishes helpful travel information. With that said, there should be a link for you to click on the login page that says “forgot password”, which will allow you to reset it. If you need further assistance I suggest you contact the Spirit customer service team directly.
What is flight flex?
Hi Noreen,
Flight Flex allows you to make changes to your Spirit Airlines ticket, you can read about it in our post here: https://upgradedpoints.com/how-to-cancel-a-spirit-airlines-flight/
I just received on update on an upcoming flight…the times are the same but they added Class T to my departure and Class R for return flight what does this mean?
Hi Lora,
These would be airline booking codes. T indicates a discount economy fare and R would indicate that it’s a return fare.
Flew from Baltimore to Orlando with a stop in Charleston. Other than the stop in Charleston it was not a bad flight. I’ve been on much worse that costs much more. I’d take this puddle jumper type flight over the drawn out standard any day of the week. A flight for those needing to get from point A to point B as quickly and efficiently as possible. This is my first of many flights between the 2 cities and my opinion may change, but as for now.. An OK flight
Flew from Las Vegas to MSP airport flight 170.
Pay for window seat, 30 min before landing flight attendants open overhead light in cabin so you can’t enjoy night views through the window. On top of that they are rude, they need to work on their customer service experience.
Donna
On February 26th 2020, I happened to travel with Spirit Airlines via Bradley International airport. It was my first time traveling with Spirit and for all my years of traveling it was my best experience dealing with a ticketing staff. Armando is the kindest, most pleasant, and knowledgeable customer service rep. He was able to answer all my questions and willingly assisted me with my check in process. Thanks Armando, your kindness was much appreciated. Customer service at its best.
Spirit shows a lot of fluff while screwing their passengers. I purchased a cheap nonrefundable one way ticket last January, and for obvious reasons canceled before my travel in April. They offer a one year credit – no refunds. Now that the world is beginning to get back on its feet, we know that we will never live the same life again. and a ticket that expires in January 2020 is the same as throwing $200 over my shoulder. Does ANYONE know what our world will look like in January 2020? So I called and asked for a refund (again). the agent read the script and bottom line – nope and no extensions. For the first time ever, the agent and I (we) are all in the same boat. And we discussed that. So, in an effort to see what they could do, the agent (Chris) had a supervisor call me back. Kier did call me and read the same script. And his response: tough! Use the ticket by January 2020 or you are out $200.00. The most amazing thing about this is that I purchased a comparable ticket on Southwest at the same time (for the return trip.) And today I was advised that Southwest’s “use in one year” policy has already been extended until – ready? – January 2022! I never even had to ask. Amazing what a REAL airline can do – Spirit sucks, always has and obviously always will suck! Stay away! And these pretty pictures offer zero but wallpaper. Money counts – cute pics don’t.
I took a round trip flight to O’Hara from lax. Going was like being squished between two sumo wrestlers but bearable. My ticket covered one checked bag – no issues there until the return trip.
I actually was concerned I had more weight so went to their sight the 2nd of October to confirm flight and check weight restrictions for a standard bag. The sight stated 50 lbs for standard NOT 40 lbs. I didn’t know the 40 lb restriction until I had to self check for baggage tags etc. they automatically charged for 44 lbs an additional $30.00. No option to weigh prior to check-in nor just take items out to meet weight.
I tried to resolve the charge with the agent but she blew it off and had absolutely no idea what their site said. I guess they figured I’m a senile old person who just pulled that weight of 50 lbs out of thin air!! So screw the senior flyer. I contacted customer service today but obviously, their agents aren’t authorized to actually do anything to resolve or assist. Bad enough your herded like cattle, charged even for water but not ice (seems they have to load and serve that too so kinda blows that excuse on why they charge for water) and squeeze you into a spot where people even passing by hit you.
I suggest anyone flying, they choose some other airline! Too bad Southwest doesn’t fly to O’Hare – they’d make a killing as everyone would bail on spirit! I’ve had two different experiences with spirit and both sucked! Never again – no future aggravating situations.
Will I be charged for a carry on bag?
Hi Jennifer,
Spirit does charge for carry on bags.
We are flying out on June 11th for our honeymoon. It will be my first time flying. I’m super excited but all the comments about everyone’s experience are kinda scary, but most of them are awesome comments. I sure hope that the flight is awesome even though it’s only a 4-hour flight. Everyone have a good day!
Worst airline ever. Two days ago I was removed from the plane because they said my mask was not over my face. The flight attendant clearly did not see I was eating.
No warning…just asked to get off. They would not let me speak to the pilot and escorted me off without one single warning. I took pictures and videos. I’m hiring an attorney.
They left a 62-year-old woman stranded in a strange city at night with no other flights out! I was terrified! What cold-hearted person does that? Please never give these people your money!
Bad experience. Spirit airlines in Haiti has no customer service at all.
Employees begging travelers for money at the security check point.
This Airline is the worst airline service in America. They do not take care of passengers and charge you for everything. I would rather pay a little more for American or another continental airline before flying Spirit ever again.
Spirit Airlines in fact does have WiFi on most of the planes. Currently, with 165+ planes and with 15 more to be delivered by the end of the year, they will be installing Wi-Fi on All new planes and the others as well.
As for those who are posting negative comments on Spirit Airlines? They are named 1 of the Best Companies in 2021 by Forbes!
I’ll never fly with Spirit again! My flight home to Florida was cancelled and I was told my refund would take 3 days. They lied…they’ve given me the runaround, won’t answer their phones, and told me my name and email didn’t match the flight I was on but yet they emailed me to tell me that, huh? Their customer service sucks! If I don’t receive my refund by Friday, I will contact the people I need to and they’ll give more than my refund, that’s a promise!
I’m alright with the baggage charge but why just 40 pounds per bag? Most of the other carriers weight for baggage is 50 pounds. I feel Spirit should increase the baggage weight to 50 pounds. It definitely would make customers happier. I’m always 3 to 5 pounds over which requires me to reorganize my bag by placing items in my book bag or paying an extra charge. If anyone feels how I feel, let Spirit know.