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Alaska Airlines Review – Seats, Amenities, Customer Service, Baggage Fees & More

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Erin Miller

Erin Miller

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An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
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Keri Stooksbury


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Frequently named “Best U.S. Airline” by many awards that passengers vote on themselves (including Condé Nast Traveller, Kayak, etc.), Alaska Airlines provides great service and has a very loyal customer base.

If you’re looking to fly Alaska for a future trip, then continue reading to find out all you need to know about baggage allowances, its frequent flyer program (Mileage Plan), fees and extras, cabin amenities, and more.

Basic Info

Airline: Alaska Airlines
Alliance: Oneworld
Category: Major U.S. carrier
Frequent Flyer Program: Mileage Plan
Tag Line: “Creating an airline people love”
About/Mission Statement: “Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service that we are known for.”¹
Daily Flights: 1,200
Fleet: 289
Main Hub: Seattle-Tacoma International Airport (SEA)
Destinations: 115

Alaska Airlines route map. Image Credit: Alaska Airlines

Ticketing Options

Alaska Airlines has clear-cut ticketing options with 3 fare types available to book.

If you’re flexible on dates, then Alaska’s handy low-fare calendar view will display the cheapest fares 3 days before and 3 days after your search date — or you can view a full month of the lowest fares.

Alaska Airlines fare types. Image Credit: Alaska

Saver (Most Restrictive Fare): 

  • No seat selection
  • 1 personal item and 1 piece of carry-on
  • Last boarding status
  • No changes permitted
  • Mileage Plan elite status members receive bonus miles, priority boarding, check-in benefits, and baggage allowance, but do not receive preferred seating, or upgrade benefits with Saver fares

Main (Standard Economy): 

  • Seat selection free of charge (unless upgrading to Premium Class)
  • Changes permitted for no additional fee
  • All Mileage Plan elite benefits apply

First Class:

  • Seat selection free of charge
  • On select itineraries of 2,100 miles or more, access to the Alaska Lounge
  • Priority boarding status
  • Changes permitted for no additional fee
  • All Mileage Plan Elite benefits apply

Alaska Airlines Frequent Flyer Program

Alaska Airlines Mileage Plan. Image Credit: Alaska Airlines

Mileage Plan is the loyalty program for Alaska Airlines. As part of the Oneworld alliance, you can earn valuable miles flying with airlines such as British Airways and Cathay Pacific.

When earning miles flying Alaska, it is among the most generous frequent flyer programs, awarding a mile for a mile. There are also many other ways of earning miles from everyday activities like shopping, dining, or staying in a hotel.

Hot Tip: To find out more about how to earn elite status with Alaska, check out our in-depth article.

Alaska Airlines Baggage Fees and Other Fees/Add-Ons

Baggage Fees

Carry-on Allowance

All passengers can bring 1 personal item and 1 standard carry-on bag for free.

Size Restrictions: Alaska does not disclose size restrictions for a personal item. Standard carry-on should not exceed 22 x 14 x 9 inches.

Lap Infant Carry-on Policy: A diaper bag (or similar) will count toward the ticketed adult passenger’s carry-on allowance. Lap infants receive no carry-on allowance.

Stroller Gate Check Policy: Alaska transports strollers or infant car seats free of charge as checked baggage, either at point of check-in or at the gate.

Checked Baggage Allowance

Max Weight of Each Piece: 50 pounds (23 kg)

Max Linear Dimensions: 62 inches (158 cm)

First BagSecond Bag3+ Bags4+ Bags
Domestic Economy$30$40$100 each
Domestic First Class$0$0$100 each
Within the State of Alaska$0$0$0$100 each
Alaska Airlines Credit Cardholders$0$40$100
MVP and MVP Gold Level Mileage Plan / Oneworld Ruby and Sapphire Members$0$0$100
MVP Gold 75K and MVP Gold 100K Level Mileage Plan / Oneworld Emerald Members$0$0$0$100

Alaska applies seasonal baggage limits on the number of checked bags a passenger can bring.

Additional/Excess Baggage Fees

Additional Luggage (3+ bags): $100 per bag
Overweight Fee: $100 for bags 51 to 100 pounds (23 to 45 kilograms)
Oversized Fee: $100 for bags 63 to 115 inches (158 to 292 centimeters)

If a bag is both overweight and oversized, the fee is charged only once.

View Alaska’s policy on special luggage such as sports equipment and musical instruments.

Hot Tip: Check out our post on Alaska Airlines baggage fees and how to avoid paying for them, which details credit cards that reimburse you for checked baggage fees and waivers/exclusions for frequent flyers.

Other Fees and Add-Ons

Reservation and Service Fees

By Phone: $15 (free for MVP Gold, MVP Gold 75K, and MVP Gold 100K members)

Paper Itinerary Charge: $5

Ticket Receipt Request Research Time: $20

Partner Award Booking: $12.50

Same-day Change: $50; $25 if traveling within California, or shuttle flights between Portland and Seattle, Anchorage and Fairbanks, or Spokane and Seattle (free for MVP Gold, MVP Gold 75K, and MVP Gold 100K members)

Cancellation: $0 (except for Saver fares, which cannot be canceled)


  • Free same-day changes and ticket changes for MVP Gold, MVP Gold 75K, and MVP Gold 100K members.
  • The same-day change fee is waived for customers booked in refundable coach (F, D) or refundable first (Y, Z) fare classes.
  • Passengers traveling as part of a vacation package are not eligible for same-day confirmed changes. Any changes must be made by calling 844-762-0087.

Seat Selection Fees

You do not have the option to select a seat if you purchase a Saver fare. Otherwise, there is no charge for seat selection with Alaska (unless you opt to upgrade to Premium Class).

Premium Class Upgrade

Once you’ve selected your Main Cabin fare, you can choose to upgrade to Premium Class seating from $15 (depending on flight route, with the exception of the Saver fare, as mentioned).

Alaska Airlines Premium Class. Image Credit: Alaska Airlines

Wi-Fi: $8, no matter the flight length

Onboard Refreshments

Inflight Meals and Snack Boxes: $7.50 to $10.50

Beer, Wine, and Cocktails: $8 to $12

You can reserve your food in the Main Cabin before your flight using the Alaska Airlines app.

How To Avoid Paying Excess Fees and Travel Expenses

There are a number of credit cards that will reimburse you for excess fees and travel expenses.

A great option here is to use one of the Alaska Airlines co-branded credit cards, either the Alaska Airlines Visa Signature® Credit Card or Alaska Airlines Visa® Business Credit Card, as both cards offer a free checked bag on Alaska flights for you and up to 6 other guests on the same reservation.

If you regularly check bags, holding an Alaska credit card can easily save you up to $60 per passenger, per trip! Plus, your Alaska credit card will give you 20% back on all inflight purchases, like Wi-Fi and beverages, on Alaska flights.

Your travel rewards card may also include an annual travel/airline credit that could help offset excess fees.

Alaska Seat Specs and Inflight Amenities

Alaska Airlines aircraft. Image Credit: Alaska Airlines

Seat Specs

Alaska Airlines has a fairly young fleet of 289 aircraft, including its standard and colorful commemorative planes.

We’ve listed some seat specs below to give you an idea, but Alaska does not publish these on its website.

All seats within the Main Cabin and Premium Class recline 3 inches, and you can view the general aircraft configurations and seat counts on Alaska’s website.

Aircraft Type FirstPremiumMain Cabin
Airbus A321Neo (10 in fleet)
Seat count1624150
Seat pitch37″33″ to 38″30″
Seat width21″17″ to 18″17″ to 18″
Boeing 737-700 (11 in fleet)
Seat count12112
Seat pitch38″35″31″
Seat width21″17″17″
Boeing 737-800 (59 in fleet)
Seat count1230.0117
Seat pitch41″35″31″ to 32″
Seat width21″17″17″
Boeing 737-900 (12 in fleet)
Seat count1624.0138
Seat pitch41″35″31″ to 32″
Seat width21″17″17″
Boeing 737-900ER (79 in fleet)
Seat count1624.0138
Seat pitch37″34″30″ to 31″
Seat width21″17″17″
Boeing 737-9 Max (40 in fleet)
Seat count1624.0138
Seat pitch37″34″30″ to 31″
Seat width21″17″17″
Embraer E175 (75 in fleet)
Seat count1212.052
Seat pitch37″34″30″ to 31″
Seat width21″18.25″18.25″

Inflight Amenities

First Class

Alaska Airlines first class dining. Image Credit: Alaska Airlines

  • Spacious Recaro leather seats with a 40-inch pitch (depending on the aicraft) and generous recline
  • Power sockets
  • Quilted blankets
  • Freshly prepared meals (flights over 675 miles) plus premium wine, spirits, and craft beer
  • Wi-Fi (fee applies) with free texting
  • Dedicated flight attendant for the cabin
  • Alaska Beyond Entertainment to stream to your personal device

Premium Class

Alaska Airlines Premium Class. Image Credit: Alaska Airlines

  • 4 extra inches of legroom than Main Cabin
  • Recaro leather seats
  • Early boarding (before Main Cabin)
  • Power socket
  • Wi-Fi (fee applies) with free texting
  • Alaska Beyond Entertainment to stream to your personal device
  • Complimentary soft drinks, cocktails, wine, beer, and snacks

Main Cabin (Economy)

Alaska Airlines Main Cabin. Image Credit: Alaska Airlines

  • Leather seating with 6-way adjustable headrest
  • 31 to 32 inches of legroom
  • Most seats have a power socket
  • Wi-Fi (fee applies) with free texting
  • Complimentary soft drinks and snacks

Hot Tip: View our article on Alaska Airlines’ boarding policy so that you’ll know when it’s your turn to board the plane. 

Alaska Airlines Customer Satisfaction

Overall, passengers have a lot of love for Alaska Airlines. Customer service is at the heart of this, with Alaska receiving praise for its friendly, helpful flight attendants and proactive customer service team.

Alaska’s loyal customers regularly take to social media to thank the airline for its continuing service and are quick to defend their favorite carrier from comments by critical customers.

However, Alaska’s Saver fare is causing a few issues for some customers who are used to the flexibility in changing tickets. But Alaska makes it very clear when purchasing a Saver ticket that changes are not permitted, so it can’t really be held accountable here.

Actually, these tickets are some of the most generous basic fares out there, allowing both a personal item and carry-on plus the opportunity to earn miles (which isn’t the case with budget fares for other major U.S. airlines). Alaska customers will probably be raving about the savings soon enough!

Most Common Complaints

26 complaints were lodged against Alaska Airlines for March of 2023, according to the March 2023 Air Travel Consumer Report. These are the complaints broken down by category:

  • Flight problems (cancellation, delay, or misconnection): 2
  • Baggage: 7
  • Customer Service: 1
  • Disability: 2
  • Reservation, ticketing, boarding: 1
  • Other: 0
  • Fares: 4
  • Refunds: 17
  • Oversales: 0
  • Discrimination: 0
  • Advertising: 0

Consumer Rankings, Ratings, Etc. 

There are websites out there for airline ratings based on customer reviews. Here are a few of the most popular ratings, so you can see the general consumer opinion for Alaska Airlines.

Skytrax Ranking: 3 Star Airline (out of 5)

Skytrax Customer Rating: 4/10 (average from 936 reviews)

TripAdvisor Airline Review Rating: 4/5 (average from 16,938 reviews)

Kayak Customer Rating: 7.5/10 (average from 5,196 reviews)

Safety and Performance Safety Rating7/7 (factors in whether the airline holds an IATA Operational Safety Audit Certification, in addition to utilizing government and crash records and information from the World’s Aviation Governing Body)

Recent Awards

Condé Nast Traveller: 2018 Best U.S. Airline

Newsweek: 2023 America’s Best Customer Service

Kayak: Traveler Favorite 2019 Best Airline

FlyerTalk: 2020 Best Rewards Program

Air Quality Rating: No. 1 U.S. Airline 2018

Alaska Airlines airport experience. Image Credit: Alaska Airlines

Charity Partnership

Alaska is as generous as it is friendly when it comes to philanthropic giving. In the last 5 years, it has made over $45 million in donations supporting disaster relief projects, youth/education, and community outreach.

It encourages its employees to get involved by donation matching and allowing volunteer time, and it allows its Mileage Plan members to donate miles to a choice of charities.

Final Thoughts

There’s growth on the horizon for Alaska, with an even more expanded partnership with American Airlines, new MileagePlan partnerships, and new route announcements. Given all of that, there has never been a more exciting time to be an Alaska Airlines flyer!

The information regarding the Alaska Airlines Visa Signature® credit card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding Alaska Airlines Visa® Business Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

See our guide for the current carry-on and checked bag allowance, along with fees.

According to reviews, Alaska Airlines consistently ranks as one of the very best U.S. airlines with perhaps the best loyalty program.

Yes, all passengers receive complimentary beverages (coffee, sodas, and water) on all Alaska Airlines flights. Passengers flying in Premium Class or first class will also receive complimentary cocktails, beer, and/or wine.

Yes, it is free to cancel Alaska Airlines tickets for a credit issued to your Alaska Airlines Wallet, with the exception of Saver fares which cannot be canceled after the 24 hour booking window.

About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.


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April 05, 2019

Worst airline ever. Absolutely ridiculous customer service and failure to plan. The flight was delayed by 12 hours for maintenance and the horrible management team informed us in increments of 1 hour. I’m in full support of safety but what maintenance takes 12-13 hours? Cancel the flight if the repair will take that long. Our flight time was only 1 hr. No consideration for the customers. Should have canceled the flight instead of delaying for an absurd amount of time. Extremely poor planning. The delay caused me to have to pay for an extra day of dog boarding, and the POS management team did not want to reimburse me… a poor excuse for an airline. Don’t fly with them.


December 03, 2021

Alaska cabin attendants are pushing to reduce in-flight service to passengers!!!! Ridiculous! Using covid as a lame excuse.

Service already is minuscule. Lazy whiners. If they get their vaccination and follow standard safety protocols, near-zero risk…less than if they go grocery shopping.

Sarah B

June 29, 2019

I don’t trust this entire article after having my own experience. I can’t believe you have to pay $10 on a 5 hour flight for a dated iPad from them to watch movies. On Delta it’s free. Service was terrible. I gave Alaskan way too much credit reading a Forbes report and reports like this one. Somebody is slipping some money under a table. There’s no way they are the number one airline. Also, we had a connector with them, plane landed and sat on the runway waiting on a gate for 25 minutes, waited another 10 to de-board, and we were on the other end of the airport. Our next Alaskan flight decided to board early and had left us before we could even get off the other plane. The staff was incredibly rude to us, wasn’t even going to help us out basically just told us off and said it was our fault. They did nothing but talk down to us and belittle us. I’ve got a solid 50-60 flights under my belt with Delta. I know how to fly and I will not be told otherwise. Alaskan is awful. Not flying with any other airline but Delta. Delta helped us get home, thank goodness for them. Delta can run a company right, Alaskan don’t have a clue what customer service is.

Catherine Luther

June 30, 2019

Hi Sarah, sorry to hear of your experience. Thanks for sharing with readers.


August 16, 2021

I have flown Alaska 4 or 5 times over the last decade with no issues at all. Airlines have employees with bad days or grumpy attitudes, but what you described is nothing new throughout the industry.

Pamela Mburo

August 09, 2019

The worst airline I ever dealt with. Being that it was my sister’s birthday, we had reservations to our destination (Maui) and scheduled to arrive in there by 2 pm. We approached the Alaska service desk at 5:30 am, 40 mins before our scheduled flight. As soon as the only agent at the counter-desk saw us approaching the counter, he rudely blurted out saying, “the gate is closed call customer service” as he raced passed us trying to evade us. My sister politely responded it’s only 5:30, our flight takes off in 40 mins. The agent/rep continued to be rude by asserting “ you needed to report here 2 hrs in Advance, the gate is closed” as he rushed off. My sister then asked him for the customer service # seeing that there was nobody else at the counter-desk. The agent then charged off and left us helpless alone. With time elapsing I managed to call Alaska airline’s service #1800-252-7522 that we were provided and the line was inactive. It is then that I resorted to contact my booking agent in hopes of getting Alaska airlines rep to assist us. My booking agent called Alaska airlines on my behalf via a conference call and Alaska was not willing accommodate us, period. Alaska airlines bluntly lied stating that there was no other flights flying to Maui that same day or the following day. We alerted the booking agency to convey that we were willing to be on stand by or connect to a different state as long as we reached our destination that day, but all was in vain. Alaska airlines in return stated that we needed to purchase a new flight itinerary all together. Keep in mind that I had insurance on my initial flight plus we were 3 passengers. I then inquired through my booking agent how will we be able to purchase a new flight itinerary when Alaska stated they were no other flights flying to Maui period. I never spoke with any Alaska airlines representatives, everything was conveyed via my booking agent to them and vice versa through the semi-conference call. I even alerted my booking agent to elaborate that we arrived 40 mins before departure. Domestic flights you’re normally instructed to report to the airport within 1 hr before take off, not 2 hrs in Advance like their agent was stating. Our reservation in Maui would be defaulted including hotel accommodations if we didn’t board the flight to Maui on 7/30/19, but Alaskan airlines did not care to assist us in any way. After 30 mins on the phone going back and forth with them through our booking agent; approximately at 6:12am, Alaska airlines stated the only thing we could do is file a claim before our scheduled flight takes off. Keep in mind our scheduled flight was due to take off within 2 mins at 6:15am. We were obligated to file the claim and up to now I have not heard from Alaskan Airlines. I just want my flight money refunded, I already lost a great deal of money due to cancelled pre-paid reservations in Maui scheduled for 7/30/19 for we were unable to reach our destination at our pre-scheduled time. If it wasn’t for United Airlines, my sister’s birthday and our trip would have been totally ruined. United worked tirelessly to get us in Maui on 7/30/2019 late evening after the ordeal with Alaska Airlines. We were also assured that Alaska Airlines did lie, for there were multiple flights flying to Maui on their database on 7/30/2019 and the following day.

S smith

August 28, 2019

Who shows up for a flight less than an hour before departure? Hawaii has many international connections etc, so they might require all points a 2 hr check in. Who does not check as to what that policy is for every airline and flight, and raised risk zone issues if current affairs?
Insurance will not cover you being late for departure, just because you didn’t check any of the above. Did you have an accident on the way to airport? Might get some compensation with police report.
Might have been other flights. But this is just before schools start, kids getting to school, last hooray before school, grandparents ramp up travel, and low season discount shoppers etc. ALL those flights might have been sold out. So yeas they had flights, no to last minute seating, for more than just a couple of people on each flight.


August 23, 2019

Before Alaska and Virgin merged, Alaska was great. It has been downhill since and all I can say is they’re trying so hard to be a large company that they forgot how they got there. They’ve got the large company thing down now- super awesome to have bad customer service, bad in flight options (as compared to prior) and honestly a whole airline that no longer cares about their passengers.

harold d picton

September 12, 2019

Is an Imogen oxygen concentrator, portable, battery-operated permitted for a passenger with COPD?

Our party is booked 9/28/19 on BZN-SEA 2453 and then on SEA-HNL 983. Both are Alaska-Horizon flights. The reservations were not made at the same time. Will we be able to check our luggage in BZN directly to HLN? Can we have these treated as continuing flights so we don’t have to pick up luggage, check it and rush through security again in SEA after having gone through in BZN?

Jarrod West

September 13, 2019

Hi Harold,

If you need the Imogen Oxygen Concentrator during the flight for your COPD then yes you should be permitted to bring it on board. But please be advised that we are in no way affiliated with Alaska Airlines. For further information regarding this, you should contact the Alaska Airlines customer service team directly.

Thanks for reading!

chris Viverito

October 04, 2019

Wow, I have never been so underwhelmed in my life. This “first class” experience on Alaska between Honolulu and Portland was worse than most airlines economy plus.
Let’s start out by saying that their website clearly stating they “always have vegetarian options” then we find out, they don’t, won’t accommodate us and won’t refund us.
Then the plane, the seats were so old, they had to be from an old People Express plane from the ’70s, I am not sure there was any cushion left in any of them. They barely recline as well.
The Digi players we received were about 18 months behind the times when it came to titles available and their streaming app didn’t work for owned devices. When we received the Digi players, they were both at 20% battery and lasted about 90 minutes.
Once in Portland, I spoke with customer “service” 3 times and was actually told “we got you there, that’s what you paid us for” So that’s how they treat First Class customers. I know who I won’t be flying anymore. Fly Hawaiian Air where they treat you like humans and take care of their fleet of planes!


May 21, 2021

If you really need vegetarian food why not bring your own? They can only stock a certain amount of food so of course, they are going to have regular food that a majority of the people eat. I suppose on your next flight you will want the flight attendants to refrain from wearing leather shoes?

Beth C

December 05, 2019

Just flew Alaska Airlines from Raleigh NC to Fairbanks. Flew first class with one 50 min time in Seattle to get on the plane to Fairbanks. The trip there and back was flawless. First class was nicer than Delta and United which I normally fly. The difference in first class on Alaska Airlines is you really feel like you’re on a luxury airline. Definitely the very best First class on any American carriers.


March 10, 2020

I’m flying first class in the fall to Cabo (first fight 672 miles and second 1291 miles), and I have to be honest with these negative reviews online (especially for first class), I’m kind of worried that I should rebook with American or Delta… I’ve only flown first class once (on Delta) and was happy as a clam, but I REALLY want this trip to be superb and just extra special for my husband.

Nesie Hedges

February 07, 2021

What are the papers you need before I can bring my small dog with me in your cabin? She is a shitzu dog a small dog that weights only 4.9kgs.

Christine Krzyszton

February 08, 2021

Hello Nesie. Please be advised that we are not Alaska Airlines. We are Upgraded Points, a blog specializing in providing travel, points/miles, and credit card resources. You can contact Alaska Airlines at 800-252-7522. You can also review the airline’s pet policy here:

Jarrod West

February 08, 2021

Hi Nesie,

We are not Alaska Airlines. We are Upgraded Points, an educational travel website. With that said, you can view all of Alaska’s policies regarding traveling with pets on this page of their website.

Chris Beck

June 16, 2021

I stopped doing business with Alaska today after a decade of loyalty. Their “no changes permitted” clause doesn’t mean what you think it means. We could no longer do our planned departure date so I bought a one-way ticket (on Alaska) for a different date. But then Alaska cancelled our return flight because they considered not flying out as scheduled to be a “change”.

That is dishonest and unethical, and I don’t spend my money with companies like that.

Leonel Mendoza

June 22, 2021

My wallet was lost on the plane on 06/16/21, flight #232 From Mazatlán to LAX. I’d reported to Alaska staff in LA. My final destination was Portland PDX, after I left the airport in Portland I received a phone call to my cell phone from one employee of Alaska airlines saying that my wallet was founded in the plane, also I did my claim to Lost & found. IN my wallet there were about 1000.00 Dollars in cash, some Mexican money, 2 debit cards, one credit card, health insurance card, and a driver’s license of Washington state. The person that contacted me was a female speaking Spanish, she told me that the next day somebody from Alaska is going to call me, it never happened. I received an e-mail saying that my wallet is not yet located. I have been trying to contact someone by phone to ask for help to get my wallet back. Thank you

Susie Sim

August 05, 2021

Alaska Airlines used to be my go-to airline. I loved it so much that I would fly them (even if there is a cheaper option for that route). But I will never fly them again unless it’s the one and only option. I always booked my flight early to be guaranteed a first class cabin. For our last three travels with them, we were downgraded to coach. They make a frequent habit of combining flights and as a result, we were moved to coach and given vouchers for future travel. I understand the whole lockdown issue but it’s frustrating being bumped 3 consecutive times. I am traveling with them again in a couple of weeks but that is it. I called Reservation to express my frustration and had to insist on getting a refund of the difference instead of getting more vouchers for future travel. I also tried to reach out to management by completing their online form and waited over a month just to get an email letting me know that they cannot help me. That I need to call Reservation to complain. I get it Alaska Airlines – you just don’t care about your customers any longer. I finally got your message and will no longer travel with you. Thank you.

Kristin S

September 19, 2021

I don’t normally write reviews or comments and I am not one to normally complain but I had a terrible experience with this Airline due to constant delays. This is the first trip that I flew with Alaska Airlines and each of my flights was delayed on the trip. My flight changed times and dates a few times. On my way to my destination, I was supposed to have an hour layover, and then my first flight was delayed and caused me to miss my second flight, in which I had an 8-hour layover (with no hotel). On my way home from my destination. My first flight was delayed again (not weather-related) and I had to take three flights (it was suppose to be two) to get back home 5 hours later then it was supposed to be! I got home at 1230am when it was supposed to be 6pm. I did NOT receive any compensation for travel delays (not even a hotel or voucher), needless to say, I was very disappointed with my experience. My sister who flew with me had her checked bag completely destroyed and her things inside it were smashed. I was considering getting a credit card with them but definitely not now and I do not recommend going with this Airline and will tell anyone who asks.

Emir Bucan

December 19, 2021

Maggie at John Wayne Airport in Orange County was extremely rude at the check in. I’ve been flying with Alaska for the last 8 years. My family and I are loyal customers who have never had an issue in the past. I was embarrassed in front of other customers by Maggie after offering to pay for her carry-on, she didn’t stop yelling at me. I never had this experience in my life, I feel disrespected and discriminated against.


May 25, 2022

First time flying with Alaska Airlines and it will be my last. Had a flight scheduled to Seattle and got a text at midnight the night before saying they had moved our flight to tomorrow for NO REASON AT ALL! We had plans and reservations already scheduled for today so this is screwing up our entire trip. Literally, 8 hours before our flight they texted us telling us they move to tomorrow. The first time this has ever happened to us and it’s complete BS. Do not fly this airline. Called customer service and it was a 4-5 hour wait!!! Completely unprofessional and I will never be Flying this airline again.

Chris Hassan

May 25, 2022

Hey Ben,

Sorry to hear about the flight troubles, airlines have been difficult lately. Try reaching out to Alaksa via Twitter for help or at least some compensation.

Safe travels,


Linda Schilling

June 10, 2022

Can I take a walking cane on the flight?

Jarrod West

June 10, 2022

Hi Linda,

Yes, you should be allowed to bring your walking cane.

Any thoughts or questions? Comment below!

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