Delta Air Lines Review – Seats, Amenities, Customer Service, Baggage Fees, & More

Delta Air Lines

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Delta Air Lines is one of the oldest U.S. carriers and certainly one of the most respected. If you’re considering flying with Delta, then keep on reading this review, which covers all aspects of Delta’s service and operations.

You can drill down into Delta’s fare types and check out the amenities offered in each cabin class. Finally, avoid any nasty surprises such as baggage fees and unexpected charges by reading ahead.

Basic Info

Airline: Delta Air Lines

Alliance: SkyTeam Alliance

Category: Legacy domestic and international airline

Frequent Flyer Program: Delta SkyMiles

Tagline: “Keep Climbing”

Daily Flights: 15,000 (including alliance partners)

Fleet: 800

Main Hub: Hartsfield-Jackson Atlanta International Airport (ATL)

Destinations: 304 (including alliance partners)

Delta Air Lines Route Map
Delta Air Lines route map. Image Credit:

Delta SkyMiles Frequent Flyer Program

SkyMiles is the loyalty program for Delta Air Lines, where members are rewarded with miles whenever they fly with Delta or many of its partner airlines within the SkyTeam Alliance.

You can also earn miles for everyday purchases such as shopping or dining out and spending on certain credit cards.

Frequent flyers of Delta can work their way up the membership tiers to get to Medallion status. Silver, Gold, Platinum, and Diamond are the 4 Medallion statuses — Diamond, as you might have guessed, is the highest status possible offering the greatest benefits such as upgrades and premium boarding.

Hot Tip: Check out our post on the Delta Air Lines SkyMiles Loyalty Program with information on the in’s and out’s of their program.

Delta’s Ticketing Options

Delta offers 6 fare types that have different pre-departure benefits and inflight experiences (covered later in this article).

Basic Economy (domestic and international flights)

As with other large U.S. airlines trying to compete with low-cost carriers, Delta offers a basic economy fare that gives you your seat, a piece of carry-on baggage, and a personal item. That’s it!

It’s not possible to select your seat, which will be assigned at check-in — meaning there are no guarantees you’ll be seated with your travel companions either.

Basic economy tickets cannot be changed, and upgrades are not permitted — so keep this in mind when booking. If you’re not happy with what you’ve got, you’ve basically got to grin and bear it!

Main (domestic and international flights)

Main is Delta’s standard economy with the ability to select your seat before check-in. Your baggage allowance is 1 piece of hand luggage plus a personal item, and 1 piece of checked luggage.

You have the ability to change your ticket or upgrade (subject to fare difference) and benefit from earlier boarding privileges than basic economy. For more about the differences between these 2 fares, check out Delta basic economy vs. main cabin.

Comfort+ (domestic and international flights)

Comfort+ is Delta’s preferred seating in economy with extra legroom and dedicated overhead bag space. In addition, there are the same benefits as Main. For more information check out our head to head comparison of Delta Comfort + vs. Delta first class.

Premium Select (select long-haul international flights)

Delta’s premium economy is available on selected aircraft and gives passengers access to SkyPriority privileges.

Passengers are permitted to bring 2 pieces of checked luggage and have the ability to change or upgrade their tickets.

Delta One (international long-haul and transcontinental flights)

Delta One is their upper-class cabin with passenger access to Delta Sky Club lounges and SkyPriority privileges.

Passengers can bring 2 pieces of checked luggage and change or upgrade their tickets.

First Class (domestic and select international flights)

Available on domestic and short-haul flights only, first class gives passengers access to SkyPriority for priority check-in, baggage handling, security, and boarding. They can also access Delta Sky Club lounges if connecting to an international flight in First or Business Class.

Passengers are allowed to bring 2 pieces of checked luggage, and changes or upgrades are allowed.

Delta Air Lines Baggage & Other Fees/Add-Ons

Delta Air Lines Baggage
Delta Air Lines baggage. Image Credit:

Delta Baggage Fees

Carry-on Allowance:

Passengers in all cabins are permitted to bring 1 personal item and 1 standard carry-on bag for free.

The size of the personal item is undisclosed on Delta’s website, and the carry-on piece must not exceed 22″ x 14″ x 9″.

Lap Infant Carry-on Policy

If an infant is traveling on the lap of an adult, then any seat or bassinet would be considered part of the adult’s hand luggage allowance.

Infants are not eligible for any hand luggage allowance unless a seat has been purchased.

Stroller Check Policy

Strollers are not counted toward standard checked baggage, and are checked in for free at check-in or at the gate.

Delta Checked Baggage Allowance:

Max weight allowance: 23kg (50lb) for Basic Economy, Main, and Delta Comfort; 32kg (70lb) for Premium Select and Delta One.

Max size allowance: Linear dimensions of 157cm (62”)

Premium Select and Delta One can bring 2 pieces of checked baggage for free (regardless of route).


Route1st Bag2nd Bag3rd Bag4th + Bags
Within U.S. $30$40$150$200
Between U.S. & Canada$30$50$150$200
U.S. & Canada to/from Mexico
U.S. & Canada to/from U.S. Virgin Islands,
Central America & Caribbean, Guyana, Bermuda
U.S. & Canada to/from El Salvador, Ecuador, PanamaFREE$40$200
U.S., Canada, Caribbean, Mexico &
Central America to/from South America
(excl. Brazil, Guyana)
U.S., Canada, Caribbean, Mexico &
Central America to/from Europe
& Northern Africa
U.S., Canada, Caribbean, Mexico &
Central America to/from Asia 

Certain routes have specific baggage allowances, and you can view the details on Delta’s baggage policy here.
Up to 10 bags may be checked per passenger.

Hot Tip: View our dedicated article on Delta Air Lines baggage fees for more info as well as tips on how to avoid paying these charges!

Other Delta Fees & Add-Ons

Domestic Change Fee: $0

International Change Fee: $0

Same-Day Change: $75

Reward Flight Changes: $0

Cancellation: When canceling an itinerary with travel originating from North America, you’ll receive an eCredit. For travel originating from outside of North America, the remaining value of your fare (minus the cancellation fee of up to $500) will be refunded to you as an eCredit. eCredits must be redeemed on a future flight with Delta within 1 year from the original issue date; any fare difference may apply. For more information, see our dedicated piece about how to cancel a Delta flight.


  • No charges apply to Gold, Platinum, and Diamond Medallion members for same-day changes.
  • Basic economy fares cannot be changed regardless of status.

Tickets issued by Reservations Department: $25 in selected European countries. Free for all other origins.

Seat Selection: No charge (excluding basic economy where no seat selection is possible)

Unaccompanied Minor: $150 (per one-way route)

Lap Infant: 10% of the adult fare for international flights (free for flights within the U.S. and Canada)

Transporting a pet as carry-on:

  • To/from U.S., Canada, Puerto Rico: $125 per way
  • To/from U.S. Virgin Islands or international: $200
  • To/from Brazil: $75

Refreshments Onboard

Delta Air Lines Food and Beverage
Delta Air Lines food and beverage. Image Credit:

For all flights over 250 miles, passengers will receive complimentary snacks and some soft drinks including Starbucks coffee.

For flights where complimentary meals and beverages are not offered, the following can be purchased:

  • Sandwiches and platters: $8.99-$10.99
  • Snacks: from $3.99
  • Beer: from $8
  • Wine: $9
  • Spirits: $9

How to Avoid Paying Excess Fees & Travel Expenses

Capital One VentureOne Rewards Credit Card - This no annual fee card comes with a 20,000 bonus mile offer after spending $500 in the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement balance! We've highlighted 30+ benefits of the card.
Capital One Venture Rewards Credit Card - The "big brother" card to the VentureOne with 60,000 miles if you spend $3,000 on purchases in the first 3 months. This card is full of benefits and perks and you can redeem your miles on travel or transfer your miles to over 10+ travel loyalty programs.

There are also several Delta credit cards that come with free checked bags that are worth looking at, especially if you regularly fly Delta.

Delta Seat Specs & Inflight Amenities

Seat Specs

Delta has 25 different types of aircraft with varying seat specs. We’ve listed details of a few of their planes below (including their Airbus and Boeing fleet) — if you want to check out the specifics for your next flight, you can see a full list of all 25 plane variations here.

Airbus A350-900 (359)
Seat CountSeat pitchSeat width
Delta One32180-degree flatbed20.46″
Premium Select4838″18.5″
Main Cabin19031-32″16.19-17.4″


Airbus A319 (31J)
Seat CountSeat pitchSeat width
First Class1236″21″
Delta Comfort1834″18″
Main Cabin10230-31″18″


Boeing 737-900ER (739)
Seat CountSeat pitchSeat width
First Class2037″21″
Delta Comfort2134″13.3″
Main Cabin13930-31″17.3″


Bombardier CRJ-900
Seat CountSeat pitchSeat width
First Class1237″19.6″
Delta Comfort2034″17.3″
Main Cabin4431″17.3″

Inflight Amenities

Main Cabin (Economy)

Delta Air Lines Economy
Delta Air Lines economy. Image Credit:

Amenities include:

  • Access to Delta Studio (films, games, and TV) on your seatback monitor (if available) or your personal device
  • Free headphones on international flights; available to purchase on selected domestic flights
  • Complimentary snacks (complimentary meals on international flights)
  • Complimentary soft drinks including Starbucks coffee (beer and wine on international flights)
  • Wi-Fi available to purchase

Delta Comfort+

Upgrade to Delta Comfort+ for up to 4″ additional legroom than the Main Cabin and dedicated baggage space above your seat.

Board the plane quicker with SkyPriority boarding and enjoy little extras such as a pillow, blanket, and amenity kit (on applicable flights).

Hot Tip: Check out our post on Delta Air Lines boarding zones so you’ll know when to expect to board the plane. 

First Class

Delta Air Lines First Class
Delta Air Lines first class. Image Credit:

Amenities include:

  • Wider seat plus 8″ extra legroom compared to the Main Cabin with 5.4″ recline
  • Dedicated flight attendant for the cabin
  • Power outlets and Wi-Fi (available to purchase)
  • Amenity kit
  • Pillow and blanket
  • Ergonomically-designed headphones
  • Fine dining (dependent on flight distance)
  • Complimentary soft drinks and alcoholic beverages
  • Access to Delta Studio (films, games, and TV) on your seatback monitor or your personal device

Premium Select

Delta Air Lines Premium Select
Delta Air Lines Premium Select. Image Credit:

Amenities include:

  • Wider seats, more legroom, adjustable foot and leg rest
  • Dedicated flight attendant for the cabin
  • Access to Delta Studio (films, games, and TV) on your seatback monitor (up to 13.3″)
  • Amenity kit from Tumi including Malin+Goetz beauty essentials
  • Pillow and blanket
  • Premium dining
  • Complimentary meals, soft drinks, and alcoholic beverages

Delta One

Delta Air Delta One
Delta Air Lines Delta One Suite. Image Credit:

Amenities include:

  • Wider seats, more legroom
  • Dedicated flight attendant for the cabin
  • Lie-flat bed with Westin Heavenly bedding
  • Duvet and pillow
  • Delta One Suites with full-height door for privacy (available on selected flights)
  • Amenity kit from Tumi including Kiehl’s Lip Balm
  • Premium dining
  • Complimentary meals, soft drinks, and alcoholic beverages

Delta Customer Satisfaction

Delta is one of the most highly regarded U.S. carriers, winning awards and being praised by customers for their professionalism and punctuality. At the time of writing this article, Delta had just been named “the most on-time mainline airline in 2018” by Flight Global.

Frequently asked questions

What is the Delta carry-on baggage allowance?

Passengers in all cabins are permitted to bring 1 personal item and 1 standard carry-on bag for free.

The size of the personal item is undisclosed on Delta’s website, and the carry-on piece must not exceed 22″ x 14″ x 9″.

Dr. Erin Miller

About Dr. Erin Miller

Erin currently maintains her status as Alex's adventure-seeking partner-in-crime and contributes to Upgraded Points through in-depth content creation & relationship management.
She caught the travel bug just after high school when her grandmother took her on a two-week, whirlwind trip around Europe. That was that - she's been gallivanting around the globe ever since (26 countries & counting)!

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Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. Sherl F Buckingham September 20, 2019

    I have recently just booked a flight on Delta for Thursday 9/26/2019. My neighbor did it for me but I would like the frequent flyer miles, if any. I am flying first class BWI To Georgia and I am Disabled. Please send me my information because I haven’t gotten it yet. I would like to have everything before I get there early Thursday morning. Thank you.


    • Hi Sherl. Please be advised that we are not Delta Air Lines. We are a blog specializing in miles, points, travel, and credit card resources. Delta’s phone number is 800-221-1212. They can find your reservation and add your frequent flyer number. I have removed the additional name mentioned in your comment for security purposes.


  2. Laszlo Toth May 9, 2021

    Due to health reasons, I would like to have electric car transport from Arriving gate to Baggage pick-up
    for me and my wife (2 Persons).


    • Hi Laszlo,

      You would need to contact Delta directly for assistance with setting up an electric car transport. You can reach them at 1-(800)-221-1212.


  3. Maria Venus Amaba June 21, 2021

    I am commenting on their Customer Service. Delta used to be my favorite and one of the better airlines for domestic travel. I “purchased” my ticket with Skymiles and had to change my reservation. I tried to change online but I received a message to call Customer Service at the 1-800-221-1212 number (24/7 availability). I first tried to call at 00:30 on June 20 for my June 23 flight and the automated machine stated “the wait time is less than 2 hours”. I tried to call again at 12 noon on 6/21 and the message stated “the wait time is 6 hours and 20 minutes”. I have never heard of such ridiculous wait times to get a response from a Customer Service Rep on the phone. I just have to cancel my flight and in the process. lose my Skymiles. Just a warning to Delta passengers.


  4. hector espinosa August 24, 2021

    I’ve been on hold with Delta Air Lines for 2 hours. People should know that this is the worse cared-for airline! Still on hold as I decided people need to know how bad this service is!


Any thoughts or questions? Comment below!

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