American Airlines Review – Seats, Amenities, Customer Service, Baggage Fees, & More

American Airlines

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We’re sure you’re more than familiar with American Airlines, considering it’s the world’s largest airline — but this handy review brings together all the information you might need when considering flying with them.

Maybe you need to know about the airline’s fare structure, which changed not too long ago to incorporate their basic economy fare level. Or you might be interested to know how far a premium economy seat would recline if you were to upgrade.

We’ve outlined all of the info you need below, including those pesky extra fees (like baggage fees), inflight amenities, customer satisfaction rankings, and more.

Basic Info

Airline: American Airlines

Alliance: Oneworld

Category: Legacy domestic and international airline

Frequent Flyer Program: AAdvantage

Tagline: “The World’s Greatest Flyers Fly American” and “Going for Great”

About/Mission Statement: “American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special.” (source)

Daily Flights: Nearly 6,700 (Including codeshare partners)

Fleet: 952

Main Hub: Dallas/Fort Worth (DFW)

Destinations: Nearly 350 destinations worldwide (Including codeshare partners)

American Airlines Destination Map
American Airlines destination map. Image Credit:

Frequent Flyer Program

AAdvantage is the loyalty program for American Airlines where you can earn miles through flying, shopping, eating out, or spending on certain credit cards.

American Airlines is a part of the Oneworld alliance, which means you can earn AAdvantage miles by flying with any of their Oneworld partners in addition to several other airline partners (including American Eagle regional flights).

If you travel regularly with American, then it’s definitely worth signing up — you can also work your way up their elite membership statuses to gain benefits such as additional checked baggage, priority check-in, and no fee changes.

Hot Tip: Check out our post on the best ways to earn lots of American Airlines AAdvantage Miles and you’ll be redeeming your award flights in no time!

Ticketing Options

American offers a range of fare options that offer flexibility when flying their domestic and international routes.

Economy Basic

This starts from their entry-level basic economy, fare which used to be just a seat and a small personal item to carry-on. However, as part of their recent baggage changes, you are now permitted to bring 1 piece of standard carry-on luggage.

As you can see from the table, there is no option to change or cancel the ticket when flying domestically or to other short-haul destinations.

So the prices may look attractive, but it may be worth checking out American’s Flexible fare category if your journey plans aren’t 100% and are likely to change.

Route typeBagsChoose seat (fee)Eligible for upgradesMake changes (fee)Boarding group
Domestic U.S. routes, Canada, Central America, Mexico and Caribbean*Checked: No free bags
Carry-on: 1 personal item and 1 carry-on
48 hours before departureNoNot permittedGroup 9**
EuropeChecked: No free bags
Carry-on: 1 personal item and 1 carry-on
When point of bookingNoYesGroup 8**

*Excluding the following destinations: Alaska, U.S. Virgin Islands, Puerto Rico, Haiti, Cuba, Panama and El Salvador
**Not applicable to AAdvantage elite status members or eligible AAdvantage credit cardmembers
Not applicable to AAdvantage elite status members. Eligible AAdvantage credit cardmembers are exempt only when flying within the U.S. and Canada
Not applicable to AAdvantage elite status members

Lowest Fare

For all destinations that American offers, you will have the option to select the Lowest Fare. This will give you the standard prices for economy (which they refer to as “Main Cabin”), premium economy, business and first class (if available on the flight).

Hot Tip: If you’re torn between economy fare options, check these in-depth articles on the difference between AA Economy and AA Basic Economy and the difference between AA Main Cabin Extra and Preferred.

On domestic, Canada, and Mexico flights (plus some medium-haul international flights), the fares you will be quoted won’t include any checked baggage — this will have to be added on separately.

The cabin class standard fares have different allocations for baggage allowance, eligibility for upgrades, priority boarding, and change fees.

Here is a top-level view of the different cabin classes — check out our “Inflight Amenities and Seat Specs” section below for more detailed information on amenities and entertainment:

Main cabin (Economy)Premium EconomyBusinessFirst
Checked baggage allowance1 piece*2 pieces**2 pieces***2 pieces****
1 piece of carry-on + personal itemYesYesYesYes
Choose seatsNo chargeNo chargeNo chargeNo charge
Eligible for upgradesYesn/an/an/a
Priority check-in, security, and boardingNoPriorityPriorityPriority
Five Star Service available to add to your booking, including meet and greet services.NoNoYesYes
Access to airport lounge for qualifying flightsNoNoYesYes

First class passengers also benefit from same-day flight changes and standby if applicable on an American Airlines flights.

*Applies to transatlantic and transpacific flights. Select cities in Asia and South America get 1 extra checked bag.
**Only 1 free checked bag on flights to/from Hawaii.
***AAdvantage Executive Platinum members get 1 extra checked bag.
****On planes with both business and first class, you get 1 extra checked bag (or 2 if you’re AAdvantage Executive Platinum).

Flexible Fare

This fare type is available for Main Cabin and premium economy, business, and first class.

If you think you might need to change your flight for any reason then it may be worth considering this Flexible fare, which allows you to change your flight without incurring a service fee (although the difference in fare would still apply).

Fully Flexible Fare

This fare type is available for the Main Cabin only (and the benefits are included as standard for business and first class fares).

Passengers are permitted to change their flight up until the same day of travel without incurring a service fee, though any fare difference will still apply. You will also be eligible for standby if available on an American Airlines flight.

American Airlines Baggage & Other Fees/Add-Ons

American Airlines Baggage
Image Credit:

American’s baggage allowance is dependent on your destination. If you’re taking a domestic flight within the U.S., then you will need to add on baggage if choosing to fly Main Cabin (regular economy).

This is also applicable on some medium-haul international flights to places such as the Caribbean or Central America. Be sure to check the inclusions when searching for a flight or booking through their call center.

Baggage Fees

American Airlines Carry-On Allowance

These are applicable for all fare types and cabin classes

1 personal item: FREE
1 standard carry-on: FREE

Size Restrictions

  • Personal: 18″ x 14″ x 8″
  • Standard: 22″ x 14″ x 9″

American places seasonal restrictions on checked luggage during their busy period.

Hot Tip: For more information, check out our detailed article for American Airlines Baggage Fees & Tips to Cover the Expenses.

Checked baggage must not exceed 23kg for economy and premium economy; 32kg for business and first class fares; and must not exceed max linear dimensions of 62” (158cm).

Main Cabin:

  • 1st bag available for purchase from $30 – $60 (free on certain flights)
  • 2nd bag available to purchase from $40 – $100
  • 3rd bag available to purchase from $150 – $200
  • 4+ bags available to purchase from $150 – $200

^^This $60 charge applies for the 1st bag in transatlantic basic economy.

Free Checked Baggage Allowance for Premium Classes

  • Premium Economy: 2 bags included; 3+ for purchase as per table above
  • Business: 2 bags included; 3+ for purchase as per table above
  • First: 2-3 bags included**; 3+ for purchase as per table above

**The fee for a 3rd bag is charged on a 2-cabin aircraft; there is no charge for a 3rd bag on a 3-cabin aircraft

Complimentary Checked Luggage

In addition to passengers flying in premium classes, those with elite status are eligible for complimentary checked luggage.

Other Fees & Add-Ons

Change/Cancellation Fees (Cash Tickets)

Same-day change:

  • Main Cabin: $0
  • Premium Economy: $0
  • Business: $0
  • First: $0

Customers requiring extra space onboard: (All cabin classes) second ticket at the same rate if arranged at the same time as buying the first ticket

Tickets issued by Reservations Department: $25 (domestic), $35 (international)

Award tickets issued by Reservations department: $30 (domestic), $40 (international; fees vary by country)

Assistance by Reservations Department: $50 (Applies to voluntary trip changes by customer, not a booking initially created by American Airlines Reservations or on

Tickets issued by American Airlines travel centers: $35 (A higher charge may apply in Colombia and Chile due to government requirements)

Voluntary change to the ticket before travel date: $0 (domestic), up to $750 (international; charge varies depending on the type of ticket purchased)

Same-day standby is complimentary for Gold, Platinum, Platinum Pro, and Executive Platinum Members

Cancellation: If you cancel a non-refundable ticket, you can apply the unused value of the ticket toward a future trip (no later than 1 year from the date your original ticket was issued). Change fees may apply.

Seat selection: There isn’t a straightforward pricing structure for American’s seat selection; it depends on your fare type and route. Some flights don’t appear to give you the option to select a seat at all, and Economy Basic doesn’t allow it either.

We ran a search for a flight from Dallas to London in their Main Cabin, and seat selection ranged from $91-$128 per one-way flight.

Unaccompanied minor: $150 + tax (per one-way route)

Transporting a pet as carry-on: $125 per kennel (to/from the United States and Canada, Mexico, Central America, Colombia, and the Caribbean)

Transporting a pet as checked: $200 per kennel (to/from the United States and Canada, Mexico, Central and South America, and the Caribbean); $150 to/from Brazil

Hot Tip: We’ve also gone into detail on American Airlines’ award flight change and cancellation fees.

Refreshments Onboard

American Airlines Cabin Food
Onboard menu created by Zoës Kitchen. Image Credit:

For domestic journeys to Central America, Canada, or the Caribbean, AA provides snacks plus non-alcoholic drinks for journeys over 250 miles.

If you’re traveling to Hawaii, then a meal plus beer or wine is included; a meal is also included if traveling between New York and Los Angeles or New York and San Francisco.

For flights over 700 miles, meals and refreshments are available to purchase with the menu created by Zoës Kitchen. The type of food is dependent on what time you fly, but it ranges from a breakfast sandwich on a waffle brioche bun to a hummus duo with olives and pita bread, and costs around $10 when pre-booked online.

On long-distance international flights, a meal plus beer or wine is served, with spirits available on flights to Japan, Hong Kong, Australia, and New Zealand.

For flights not eligible for complimentary food beverages, these can be purchased for:

  • Beer: $8
  • Wine: $9
  • Spirits: $9
  • Fresh food: $9.99

How to Avoid Paying Excess Fees & Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses.

This is achieved by either using your points to erase your travel expenses at the time of paying off your statement, or by using the annual “travel/airline” credit that comes with the card.

Capital One VentureOne Rewards Credit Card - This no annual fee card comes with a 20,000 bonus mile offer after spending $500 in the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement balance! We've highlighted 30+ benefits of the card.
Capital One Venture Rewards Credit Card - The "big brother" card to the VentureOne with 60,000 miles if you spend $3,000 on purchases in the first 3 months. This card is full of benefits and perks and you can redeem your miles on travel or transfer your miles to over 10+ travel loyalty programs.

Inflight Inclusions, Amenities, & Seat Specs

Main Cabin (Economy)

American Airlines Main Cabin
Main Cabin (economy). Image Credit:

American describes this cabin as having “All the essentials” for an enjoyable flight.

Amenities include:

  • Seat selection (subject to a fee, see above)
  • Free snacks and soft drinks on all routes (check the refreshments section above)
  • Entertainment on screen or on your personal device using the American Airlines app (see Seat Specs section for entertainment on different plane types)
  • Wi-Fi available to purchase

Main Cabin Extra

Upgrade to Main Cabin Extra and you’ll enjoy more space with extra legroom and early boarding (after elite members), with preferred group 5 boarding.

Hot Tip: Read more about AA’s boarding process here so you’ll be prepared for your flight!

Premium Economy

American Express Premium Economy
Check out these Premium Economy seats. Image Credit:

Enjoy an “Elevated travel experience” with privileges at the airport and in the air.

Amenities include:

  • Wider seats
  • Premium dining
  • On-demand entertainment with larger screen and noise-reduction headphones
  • Amenity kit
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

Business Class

American Express Business
Business class. Image Credit:

Business is the highest class and level of service available on American’s shorter international flights to the Caribbean, Mexico, Canada, Puerto Rico, and certain destinations in South America.

Amenities include:

  • Wider seats and more legroom
  • Premium dining
  • On-demand entertainment with larger screen, noise-reduction headphones, and streaming available
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

First Class

American Airlines First Class
American Airlines First Class. Image Credit:

First class is available on domestic flights within the U.S., and it gets you American’s “highest level of service.”

Amenities include:

  • Wider seats and more legroom
  • Premium dining
  • On-demand entertainment with larger screens or personal device, noise-reduction headphones, and streaming available
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

Flagship Business — International

American Airlines Flagship Business
Flagship business. Image Credit:

“A premier experience for the long haul,” Flagship Business is available on international flights to Asia, Australia, Europe, New Zealand, and South America. Here’s what it includes:

  • Access to American Airlines’ Flagship Lounges (at select airports including JFK)
  • Lie-flat seats*
  • Premium dining
  • On-demand entertainment with Bose QuietComfort 25 Acoustic Noise Canceling headphones, and live TV on some aircraft
  • Cole Haan amenity kit
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

*Flagship Business is only available on aircraft with lie-flat seats: B757, B772, B773, B788, B789, A321T, A332, A333

Flagship Business — Transcontinental

American Airlines Flagship Business - Transcontinental
Flagship Business — Transcontinental. Image Credit:

Available on flights from Los Angeles to New York, San Francisco to New York, and Los Angeles to Boston, you can “Travel coast-to-coast in luxury.”

  • Access to American Airlines’ Flagship Lounges (at select airports)
  • Lie-flat seats
  • Premium dining
  • On-demand entertainment with Bose QuietComfort 25 Acoustic Noise Canceling headphones
  • Cole Haan amenity kit
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

Flagship First — International

American Airlines Flasgship First - International
Flagship First international. Image Credit:

Available on flights to Asia, Australia, Europe, and South America when traveling on a B773 aircraft.

  • Access to American Airlines’ Flagship Lounges (at select airports)
  • Lie-flat seats
  • Premium dining
  • On-demand entertainment with Bose QuietComfort 25 Acoustic Noise Canceling headphones
  • Cole Haan amenity kit
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

Flagship First — Transcontinental

American Airlines Flagship First - Transcontinental
Flagship First transcontinental. Image Credit:

Available on flights from Los Angeles to New York, San Francisco to New York, and Los Angeles to Boston, you can travel “Coast-to-coast in comfort” with Flagship First.

  • Access to American Airlines’ Flagship Lounges (at select airports)
  • Lie-flat seats
  • Premium dining
  • On-demand entertainment with Bose QuietComfort 25 Acoustic Noise Canceling headphones
  • Cole Haan amenity kit
  • Pillow and blanket created exclusively by Casper
  • Wi-Fi available to purchase

Bottom Line: Flagship Business and Flagship First are the most luxurious options on American Airlines.

Seat Specs

American Airlines has a large fleet of aircraft with varying cabin configurations. We’ve included details of a few of their planes below, and you can see a full list of all 32 plane variations here.

Airbus A319 – Version 1  – 128 seats each
ClassSeat CountSeat pitchSeat widthWi-Fi (fee)EntertainmentPower
First838″21″YPersonal deviceY
Main Cabin Extra2434″, bulkhead, exit row17.7″YPersonal deviceY
Main Cabin9630″17.3″-18″YPersonal deviceY
Airbus A321 – Version 1  – 181 seats
ClassSeat CountSeat pitchSeat widthWi-Fi (fee)EntertainmentPower
First1639″21″YSeatback screenY
Main Cabin Extra3634-35″, bulkhead, exit row17.7″YSeatback screenY
Main Cabin12931″16.3″-17.7″YSeatback screenY
Airbus A321 – Version 2  – 187 seats
First1636″21″YPersonal deviceN
Main Cabin Extra15bulkhead, exit row17″-18.1″YPersonal deviceN
Main Cabin15631″-32″17″-18.1″YPersonal deviceN


Boeing 737 MAX
ClassSeat CountSeat pitchSeat widthWi-Fi (fee)EntertainmentPower
First1637″21″YPersonal deviceY
Main Cabin Extra3033″, bulkhead, exit row16.6″-17.8″YPersonal deviceY
Main Cabin12630″16.6″-17.8″YPersonal deviceY


Boeing 777-200 – 273 seats
ClassSeat CountSeat pitchSeat widthWi-Fi (fee)EntertainmentPower
Business37Lie-flat21.9″YSeatback screen, live TVY
Premium Economy2438″18.5″YSeatback screen, live TVY
Main Cabin Extra6635″-36″17.1″-18.1″YSeatback screen, live TVY
Main Cabin14631″-32″17.1″-18.1″YSeatback screen, live TVY

Frequently asked questions

What is American Airlines carry-on allowance?

American Airlines Carry-On Allowance

These are applicable for all fare types and cabin classes

1 personal item: FREE
1 standard carry-on: FREE

Size Restrictions

  • Personal: 18″ x 14″ x 8″
  • Standard: 22″ x 14″ x 9″
Dr. Erin Miller

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  1. diane appleton August 16, 2019

    Hi, we will be traveling on American Air in a couple of weeks to Ireland. One of our group has diabetes and was asking about bringing packaged foods on board ie: cheese crackers. He needs this as a snack. Is this allowed going into another country? Thank you.


    • Hi Diane,

      Yes, you can bring those items on the plane with you. But keep in mind that you will not be able to have any open food containers on you when you go through customs in Ireland, so at that point, you will need to throw them away.

      Thanks for reading!


  2. Eileen Oprins October 20, 2019

    Well American Airlines stupidity strikes again!! After three weeks of constantly calling American Airlines pet transport the fur babies were finally booked on flights for today. Lea ( the gal in Puerto Rico taking care of transport in Puerto Rico) gets all the animals to the airport, pays for the flight and they leave for the tarmac. Two minutes later she gets a call from American the flight has been over booked so the fur babies are on their way back for her to load up and bring home AGAIN! I call American and they tell me “well that shouldn’t happen you had a reservation as well as a confirmation number“, seriously! I then get them on yet another flight that comes into O’Hare at midnight on Tuesday, however now the health certificates will be out of date need all new ones which of course cost more money! American says “nothing they can do about that“ and of course charges me the same amount of money! No hey here’s a discount for all the inconvenience because AMERICAN OVER BOOKED THE PREVIOUS FLIGHTS, no here’s a discount good for your next booking nope, just here’s how much you will have to pay!! Are you serious American Airlines?? Wow amazing customer service, NOT!!


  3. Nancy Rickman December 10, 2019

    We are flying to Maui, Hawaii in Mid-January, and we want a business or first class experience. What classes are on the Hawaiian fights?


  4. Dylan Diljohn January 4, 2020

    Does American offer free baggage for student traveling to universities abroad?


    • Hi Dylan,

      Unfortunately, they do not? Do you have any of the American Airlines credit cards? If so you might be able to receive free checked luggage.


  5. I used my American Master Card to purchase air ticket for a flight within the United States.
    You should get a free checked bag IF you use your American Airlines MC to purchase ticket.
    BUT, when I was checking in, they said it did not “show on their system” that I used my Master card.
    I did produce my American Master Card receipt to prove that I did use it to buy my air ticket.
    BUT, the person was unwilling to accept my “proof” and said I would be charged a bag fee anyway and that I had to contact my American MC to get a refund!
    Over all, American Airlines has the worst customer service I have ever encountered!
    And I have flown many airlines, including some foreign ones (to Ukraine and Africa)!


  6. Mara, Madison February 13, 2020

    I am going to Cuba and bringing 200 toothbrushes, toothpaste and dental floss. Does AA have a practice of allowing one luggage free of charge for donations we bring? If what is the weight limit.


    • Catherine Luther February 14, 2020

      Hi Mara,

      Unfortunately it seems American does not allow any free baggage for charitable donations. It might still be worth trying at the check-in desk but it is likely you will be charged.


  7. I am flying to Barcelona in October from Chicago. We are in Premium Economy and they have changed our seats to 14D and 15E. Will there be someone in those third seats with what is going on right now?

    Thank you.


    • Hi Linda,

      At this time there is no way to know for certain, as we can’t be sure if what the status of COVID-19 will be like by October.

      Thanks for reading!


  8. Cassandra Greene September 21, 2020

    Why does American Airlines treat their passengers as though COVID doesn’t exist? I’m sitting here on a packed flight with people on both sides and in front and behind me. I’m already feeling I need an injection of Elderberry, Zinc, and Oil of oregano all in one. God help greedy airlines. Last trip on American as long as there’s a Virus out here.


  9. Lark hackney April 5, 2021

    I am an elite Alaska airlines million mile member. I will fly to Chicago on Alaska air then have a long layover before going on to Cleveland on American Airlines. Will I be eligible to use an American Airlines lounge in the Chicago airport?


    • Hi Lark,

      Scratch my previous reply. Alaska elites do not get access to Admirals Club lounges when traveling solely on North American flights. This would apply to all flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda, and the Caribbean.


    • Linda Rooselvelt June 24, 2021

      That is because it is already very safe to travel with the HEPA filters. There is no need for this.


  10. During a recent American Airlines flight from San Francisco to Philadelphia, I transported wine I purchased in Napa Valley. I packaged the wine in two insulated containers using copious bubble wrap to ensure its safety. I checked the containers for the flight and was assured by the baggage check clerk of their safe passage to my destination. During a layover in Dallas, I even saw the containers safely unloaded onto a cart for transportation to our next flight.

    However, that was the last time I saw the containers intact. When the containers arrived at the baggage claim, they looked like they were crushed by something weighing multiple tons. The containers were contorted and deformed in different directions, soaked with liquid that undoubtedly belonged to the crushed wine bottles inside. One of the containers was wrapped in a plastic bag likely to contain the mess but without any indication that something was done to protect it. In totality, it becomes clear my containers were grossly mishandled in transit from Dallas to Philadelphia that resulted in irreparable damage.

    Unfortunately, this negligence compounded with the rest of my experience with American Airlines, which was unacceptably poor at every step in the process. I was guided to and waited in three different lines for nearly an hour to check my containers in the first place. The security line was also delayed, almost causing me to miss my flight. The flight itself was delayed multiple hours for unclear reasons, and the baggage claim was an utter frenzy without any regard for COVID-related safety precautions. Overall, my experience was nearly as bad as my baggage’s, and I am strongly considering never flying with American Airlines again.

    When I contacted American Airlines about my experience, what was their response? We’re sorry that happened. Do better.


  11. Laurel Weaver April 29, 2021

    What is the difference between Ruby and Gold club on American?


    • Hi Laurel,

      Ruby is a Oneworld status that is applied to every Oneworld member airline and AAdvantage Gold status is exclusive to members of the American Airlines AAdvantage program.


  12. Nick Gómez June 16, 2021

    American Airlines’ seat selection ranged from $91-$128 per one-way flight.
    I could not sit with my daughter unless I paid.

    Our Flight 2164 from Colombia was canceled without a valid reason, weather in New York was 82F and sunny on 6/9/21.
    Unfortunately, this negligence compounded with the rest of my experience with American Airlines which was unacceptably poor at every step in the process.
    My direct flight To New York ended up in Miami and without a refund. The security line was also delayed, almost causing me to miss my flight. I am strongly considering never flying with American Airlines again.


    • Linda Rooselvelt June 24, 2021

      They are very short staffed and can’t do much. My personal guess would be that their weren’t enough employees to give the airplane its check which caused it to be delayed.

      You should give them another chance once this pandemic is over. As soon as they get the staff they need, they will be much better.


  13. Gabriel LaPlante August 3, 2021

    I’ll try to make this short, but American Airlines screwed up so bad it can’t even be explained in an essay. So I live in CT, and tried to take a trip to NC because I had an important appointment made over a month in advance, that cost $175 to make. My flight was scheduled for July 11th with 1 stop. Well, at midnight July 11th, hours before my flight, I was notified my flight got canceled. Called American Airlines to find it took from midnight to 8pm to get off hold. Literally 20 hours on hold. The person told me that they had no flights going out on the 11th, and that the next flight was on the 12th.

    Great, just missed the appt I waited a month and paid for. Now my entire trip has no value or meaning. Well, I paid for 4 Choice Window seats so that I get the seats I want, and guess what? That $35 per seat isn’t refunded or transferred to the new plane. They just decided I don’t get to choose my seats anymore despite paying for them. First flight went down, landed in WA, then of course the 2nd flight was delayed three and a half hours. Got to NC over a day late tired as hell and didn’t even have a reason to be there anymore. Whatever.

    So, my return was scheduled for July 16th with one stop in Philly. Of course, I drive 2 hours from Murphy NC to Ashville for the airport, and in the parking lot I get a text saying they cancelled my flight to Philly, but not the one to CT. Wow. So their plan was to fly me to Philadelphia, leave me there, and not even take me to ct. Call them again and wait 7 hours for them to get off hold, and they tell me there are no flights to CT until the 18th. I looked and found Southwest and Delta Airlines were both flying from NC to CT with no issue, and was told that only American Airlines cancelled. Are you kidding me? So, they rescheduled my flight for the 18th, and I had to pay for a hotel for two days in NC as well as tell my boss at work that American Airlines abandoned me halfway across the country and refused to take me home. He wasn’t happy. I also had to call my grandfather and tell him for the next two days, I’d need him to drive an hour to my house to care for my animals. Great.

    The return flight finally comes, and I don’t have the choice seating that I paid for because once again the flight I paid money for never took off. Well, I sit down in my assigned seat that has 0 legroom and is insanely uncomfortable (the planes were literally so small there were only 3 seats per row and you had to duck not to hit your head, the worst flights in history) and what do you know? “Sorry sir but this side of the plane is too heavy we need someone to move.” Well, my 140-pound ass had to get out of the seat and move. Then guess what? “We’re sorry but a component of the plane has broken and we’re going to need a new aircraft, please wait as we reboard you.” Are you actually kidding? I had to stay ANOTHER 5 HOURS in the airport waiting for a new plane to come so we could take our flight. I get back to CT 3 days late, to find those extra 3 days also cost me $70 in airport parking.

    My original flight was $670. I paid $35 x 4 for choice seats. I didn’t receive a single one of those seats. I paid to leave on July 11th, I was forced to leave on the 12th. I paid to come back on July 16th, I was forced to come back on July 18th. I did a quick online booking, which led to 28 hours on hold on the phone. After contacting American Airlines, they were insanely rude to me, literally would compensate me even for the choice seats they wouldn’t provide, wouldn’t compensate me for the two flights delayed days, wouldn’t compensate me for the 2 extra days I had to pay for a hotel, wouldn’t compensate me for the 3 days I was forced by them to park at the airport, and couldn’t even have a good attitude. Seriously, American Airlines is the single worst company I have ever had to deal with in my entire life. Is there any legal action I can take to get my money back? They literally cost me nearly $1400 and didn’t even give me a piece of the service I paid for. I paid for 4 plane seats, and didn’t end up on a single one because of them. I lost over a thousand dollars and I have to reschedule the entire trip becasue they failed to get me to my appointment. What the hell do I do? You could’ve offered me $1500 to take that trip and I would’ve refused because of how bad it is. I will never touch American Airlines property again, nor will I ever use Expedia again. I pray that both companies go bankrupt.


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