No one wants to be in a position where you have to cancel your flight. Unfortunately, this is a reality that many of us will have to deal with at one point or another.
If you find yourself in a situation where you need to cancel your flight with Frontier Airlines, by doing a bit of preparation in advance you can really save yourself a lot of headaches, and money, if you do end up needing to cancel.
Cancellation Policies Due to COVID-19
In response to the COVID-19 pandemic, any tickets:
- Issued between March 10, 2020, to April 15, 2020, can be changed or canceled once without penalty
- Issued between July 2, 2020, and July 31, 2020, will be allowed 1 free change (including cancellation) when the change is made 7 or more days before departure
- Issued between August 31, 2020, and September 30, 2020, will be allowed 1 free change when the change is made 7 or more days prior to departure
- Issued between December 22, 2020, and March 31, 2021, will not incur change or cancellation fees
View the full change policy here. If you booked via a third party, refer to your booking provider for its policies.
With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.
Frontier’s Cancellation Policy: Flights Paid With Cash or Points
All tickets may be canceled for a full refund up to 24 hours after the time of purchase with no cancellation fees.
Standard Tickets
If it has been less than 24 hours since the time you originally purchased the ticket, you can cancel at no cost to you.
If you need to cancel or change your flight 60+ days prior to departure, you will incur no costs to do so. If you need to cancel or change your flight 59 to 7 days prior to departure, you will incur a reduced fee of $49 per passenger to do so. If the booking is canceled within 6 days of travel, a $79 cancellation fee will apply. Any bookings made between December 22, 2020, and March 31, 2021, will not incur cancellation fees.
Your ticket will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket. If you fail to show up for your flight or fail to cancel your ticket prior to the departure, you will forfeit the remaining value of the ticket.
| Cancellation Timeframe | Cancellation Fee |
| Less than 24 hours after purchase | $0 |
| 60+ days prior to departure | $0 |
| 59 to 7 days prior to departure | $49 |
| 6 days or less prior to departure (including same day) | $79 |
The WORKS Bundle
Did you purchase the WORKS add-on bundle when you purchased your ticket? If so, you can cancel your ticket without paying any cancellation fees. When you cancel your flight you will retain the value of your ticket for use within 1 year of the transaction date on a future Frontier flight. Keep in mind that in order to request a refund, you will need to fill out an online refund request form.
In addition to the added flexibility, passengers who purchase the WORKS bundle also receive a free carry-on bag, a checked bag, seat selection, and priority boarding. So if you think you may need to cancel your flight, and you’re planning to bring baggage anyways, purchasing the WORKS bundle can be a great option.
Pricing for the WORKS ranges from $49 to $69 each way for direct flights, and $57 to $83 each way for connecting flights.
Award Tickets
If you would like to cancel your award ticket, you may cancel your itinerary and redeposit your Frontier Miles back into your account for a $75 redeposit fee (waived for bookings made between December 22, 2020, and March 31, 2021). Redeposit fees are non-refundable and tickets must be canceled prior to departure of the flight to retain their value.
Hot Tip: If you’re an elite member with Frontier and purchased a “Last Seat Award,” the cancellation fee is waived for you.
Frontier’s Change Policy: Flights Paid With Cash or Points
Standard Tickets
If you change your flight 60+ days prior to departure, you will incur no costs to do so. If you need to change your flight 59 to 7 days prior to departure, you will incur a reduced fee of $49 per passenger to do so. If you need to cancel or change your flight 6 days or less prior to departure, you will incur the normal fee of $79 per passenger. Any bookings made between December 22, 2020, and March 31, 2021, will not incur change fees.
| Change Timeframe | Change Fee |
| Less than 24 hours after purchase | $0 |
| 60+ days prior to departure | $0 |
| 59 to 7 days prior to departure | $49 |
| 6 days or less prior to departure (including same day) | $79 |
Keep in mind that if you’re changing to a more expensive flight, you will be responsible for any difference in airfare price. However, if you’re changing to a less expensive flight, you will not receive any sort of credit or refund for the difference in fare.
Changing to a different flight on the same day? Frontier offers a “Same Day Confirmed” alternative flight option for a flat fee of $59. This is offered at no additional charge for Frontier Miles Elite members, or for those who purchased the WORKS add-on.
The WORKS Bundle
Similar to its canceled ticket policy, if you’ve purchased the WORKS bundle you can make changes to your itinerary without needing to pay any additional fees. However, you will still be responsible for any difference in the airfare price.
Award Tickets
If you change your award ticket 8 or more days prior to travel, you will not incur a change fee. If there are 7 days or less until your flight, you will need to pay a change fee of $99 (waived for bookings made between December 22, 2020, and March 31, 2021).
How to Cancel a Frontier Ticket
Step 1: Log into your account on Frontier’s homepage and select “My Trips” or “Bookings.”
Step 2: Once you’ve selected the trip you want to cancel, select “Cancel Booking.”
Image Credit: Frontier AirlinesStep 3: The next screen will ask you to confirm that you want to cancel your booking. After you click confirm then your booking will officially be canceled.
Step 4: Finally, if you’re canceling your ticket and purchased the WORKS bundle, you have to request to receive your refund through an online refund request form. Don’t forget to do this as you will not receive your refund without filling out the form!
If you don’t want to cancel your booking online and prefer to have a phone agent assist you, you can contact Frontier Reservations at 801-401-9000.
How to Use Frontier Flight Credit
If you have a flight credit from a previous flight that you need to use, first start a new booking on the Frontier website. Once you’ve found the flight you want to book and reach the payment screen, select “HAVE FRONTIER CREDIT” and enter the six-digit confirmation code for the credit (this will be the confirmation code from the original booking).
Image Credit: Frontier AirlinesA few helpful things to keep in mind with your Frontier credits:
- Credits are not redeemable for cash.
- Credits from a reservation that purchased the WORKS expire 1 year from the date of issue.
- Credits are 1-time use, meaning there will be no remaining value after redemption. This means if you use a $120 credit to purchase a $100 flight, you cannot use the remaining $20 towards a future flight.
- Credits are non-transferable and may only be redeemed in the name of the passenger to whom it was issued.
Final Thoughts
If you’re worried that you may need to cancel your flight, need the flexibility of being able to change, plus are planning to bring baggage with you, then purchasing the WORKS bundle with Frontier might just be your best option. Not only do you have the option to change or cancel your flight and receive a refund, but you’ll also receive a carry-on bag, a checked bag, seat selection, and priority boarding.
Having to deal with canceling a flight can be very stressful, so make sure you plan in advance and know all of your options. If it comes down to it, and you’ve planned accordingly, you may just end up saving yourself a significant amount of money.
