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How To Cancel a JetBlue Airways Flight [Points or Cash Ticket Purchases]

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Jarrod West
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Jarrod West

Senior Content Contributor

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Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in o...
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Keri Stooksbury

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With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...

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Who doesn’t love the thrill of planning a new trip and finally purchasing your flight tickets? Unfortunately,  sometimes life happens and you are forced to change your plans or cancel your ticket.

Anyone who has gone through this before knows that the process of changing or canceling an airline ticket can be both inconvenient and expensive.

If you’ve purchased your flight with JetBlue there are a few things you need to know to help make this process as easy as possible. Read on to find out all of the details of JetBlue’s flight cancellation policy!

JetBlue’s Cancellation Policy: Flights Paid With Cash or Points

Standard Tickets

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected. This is applicable if your booking is made 7 or more days prior to your departure.

If you no-show for your flight and do not change or cancel prior to the scheduled departure, all money associated with the segment is forfeited.

If you purchased your flight with TrueBlue points, the points that you used to purchase the fare will be deposited back into your TrueBlue account.

Refundable Tickets

Another option is to purchase a refundable ticket. While this option can be significantly more expensive, it comes with the added flexibility that if you do need to cancel your flight, your refund will be processed in full to the original form of payment, as opposed to receiving future flight credit.

JetBlue Refundable Fare
JetBlue refundable fare. Image Credit: JetBlue

JetBlue’s Change Policy: Flights Paid With Cash or Points

Standard Tickets

Travelers can change any flights scheduled through May 31, 2021, without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply).

Mosaic Members

JetBlue Mosaic members are eligible for same-day flight changes without fees or a fare difference beginning 24 hours before the departure time.

How To Cancel a Flight on JetBlue

Luckily, JetBlue makes the process to change or cancel your flight pretty easy. Simply visit its website and log on to your TrueBlue account. Once you’ve logged in click Manage Trips and select which flight you want to cancel from Upcoming Travel. If you need additional assistance you can call the helpline at 800-JET-BLUE (538-2583).

JetBlue Manage Trips
Simply click Manage Trips to change or cancel your booking. Image Credit: JetBlue

Hot Tip: Avoid a $25 non-refundable fee per person for changing or canceling a reservation over the phone by managing the reservation yourself online.

How To Use JetBlue Travel Bank Credit

When booking online at the JetBlue website, you’ll have the option to use your JetBlue travel credit on the payment screen. You can view the balance of your account and indicate the number of funds you want to apply to your current booking. You don’t have to use the entire balance, but you’ll need your TrueBlue or Travel Bank login details to access the funds.

To use both a travel credit and a credit card, choose Travel Bank as your first form of payment. Once those funds have been applied, enter the credit card information to cover any remaining balance.

Final Thoughts

While JetBlue’s cancellation policy isn’t as generous as an airline like Southwest, it is certainly a lot less complicated than other programs.

Frequently Asked Questions

What happens if I cancel my JetBlue flight?

What happens to your ticket when canceled depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

With a refundable ticket, you can cancel at any time before your flight and receive a full refund to your original method of payment.

Can I cancel a JetBlue flight within 24 hours?

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected. This is applicable if your booking is made 7 or more days prior to your departure.

Can you cancel a JetBlue flight without penalty?

If you are a Mosaic member, have a refundable ticket, or purchased a ticket before May 31, 2021, you may cancel your JetBlue flight without penalty and receive Travel Bank Credit.

When do JetBlue travel credits expire?

JetBlue travel credits typically expire 1 year after their issue date. Credits related to COVID-19 changes or cancellations are valid for 12 months.

Is it cheaper to cancel my JetBlue flight or change it?

For travel through May 31, 2021, there is no fee to cancel or change your flight.

Jarrod West's image

About Jarrod West

Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in outlets like The New York Times.

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