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How To Cancel a JetBlue Airways Flight [Points or Cash Ticket Purchases]

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Jarrod West

Jarrod West

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Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in o...
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Keri Stooksbury


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With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...

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Who doesn’t love the thrill of planning a new trip and finally purchasing your flight tickets? Unfortunately,  sometimes life happens and you are forced to change your plans or cancel your ticket.

Anyone who has gone through this before knows that the process of changing or canceling an airline ticket can be both inconvenient and expensive.

If you’ve purchased your flight with JetBlue there are a few things you need to know to help make this process as easy as possible. Read on to find out all of the details of JetBlue’s flight cancellation policy!

JetBlue’s Cancellation Policy: Flights Paid With Cash or Points

Standard Tickets

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected. This is applicable if your booking is made 7 or more days prior to your departure.

If you no-show for your flight and do not change or cancel prior to the scheduled departure, all money associated with the segment is forfeited.

If you purchased your flight with TrueBlue points, the points that you used to purchase the fare will be deposited back into your TrueBlue account.

Refundable Tickets

Another option is to purchase a refundable ticket. While this option can be significantly more expensive, it comes with the added flexibility that if you do need to cancel your flight, your refund will be processed in full to the original form of payment, as opposed to receiving future flight credit.

JetBlue refundable fare. Image Credit: JetBlue

JetBlue’s Change Policy: Flights Paid With Cash or Points

Standard Tickets

Travelers can change any flights scheduled through May 31, 2021, without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply).

Mosaic Members

JetBlue Mosaic members are eligible for same-day flight changes without fees or a fare difference beginning 24 hours before the departure time.

How To Cancel a Flight on JetBlue

Luckily, JetBlue makes the process to change or cancel your flight pretty easy. Simply visit its website and log on to your TrueBlue account. Once you’ve logged in click Manage Trips and select which flight you want to cancel from Upcoming Travel. If you need additional assistance you can call the helpline at 800-JET-BLUE (538-2583).

Simply click Manage Trips to change or cancel your booking. Image Credit: JetBlue

Hot Tip: Avoid a $25 non-refundable fee per person for changing or canceling a reservation over the phone by managing the reservation yourself online.

How To Use JetBlue Travel Bank Credit

When booking online at the JetBlue website, you’ll have the option to use your JetBlue travel credit on the payment screen. You can view the balance of your account and indicate the number of funds you want to apply to your current booking. You don’t have to use the entire balance, but you’ll need your TrueBlue or Travel Bank login details to access the funds.

To use both a travel credit and a credit card, choose Travel Bank as your first form of payment. Once those funds have been applied, enter the credit card information to cover any remaining balance.

Final Thoughts

While JetBlue’s cancellation policy isn’t as generous as an airline like Southwest, it is certainly a lot less complicated than other programs.

Frequently Asked Questions

What happens to your ticket when canceled depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

With a refundable ticket, you can cancel at any time before your flight and receive a full refund to your original method of payment.

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected. This is applicable if your booking is made 7 or more days prior to your departure.

If you are a Mosaic member, have a refundable ticket, or purchased a ticket before May 31, 2021, you may cancel your JetBlue flight without penalty and receive Travel Bank Credit.

JetBlue travel credits typically expire 1 year after their issue date. Credits related to COVID-19 changes or cancellations are valid for 12 months.

For travel through May 31, 2021, there is no fee to cancel or change your flight.

About Jarrod West

Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in outlets like The New York Times.


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February 21, 2020

If I have to cancel and I used my points how does that work?

Jarrod West

February 21, 2020

Hi Roberta,

Award redemptions with JetBlue are tied to the cash cost of the ticket, so you will need to pay the cancellation fee associated with what the cash rate would have been. For example, if you used 10,000 points to offset a $130 fare but then needed to cancel, you would pay a $100 cancellation fee as the cash value of the fare would fall between the $100-$149.99 tier. After doing so, the points that you used to purchase the fare will be deposited back into your TrueBlue account.


April 03, 2020

Is the cancellation fee tied to the individual ticket, or the total amount paid? For example, $500 fare per person, but 2 people are on the reservation (so $1000) total. Would you be paying $200 because the total fare is over $200, or would you be paying $400 ($200 per ticket, as both fares exceed $200)?

Jarrod West

April 04, 2020

Hi Ann,

The fee is tied to the individual ticket, so in your scenario, you would need to pay $400. However, JetBlue is currently allowing customers to cancel or change their itineraries for travel through May 31 for no fee.


March 11, 2020

Hi Jarrod:
I have a question, looking to what is going on these days about Corona threats–back in february I planned a trip from NYC to Seattle with my family and we picked the cheapest option at Jetblue which was non-refundable but right now we are looking to cancel, Jetblue said its fine to refund in the form of travel bank credit to be used in one year! Is there any way to get that refund on a credit card? thank you

Jarrod West

March 11, 2020

Hi Mady,

Unfortunately, since you have a non-refundable fare, there is not much you can do other than take the travel credit or to change your flights to another time. JetBlue only issues refunds to a credit card for tickets that were purchased as fully refundable.


March 11, 2020

Thank you for your answer. It actually was generous of them to offer all flights flying from march 10 to be credited back to your travel bank credit even if it wasn’t a refundable ticket. I just wanted to make sure. Also, I’m trying to sign in to my account there since early morning but it gives a message that their servers are wonky. Thank you again.


March 12, 2020

How long does it take to get the money credited to your travel bank? Is it immediate?

Jarrod West

March 12, 2020

Hi Tanya,

Yes, it should happen the same day in which you cancel.


March 18, 2020


We just canceled a flight we paid $1,327 on but we only got 1,327 travel credit back..which is so little?! I just tried to look up another same flight to the same location and it costs 66,000 credits + $265 USD? How is that normal?! Wouldn’t the flight be $1327 = 132,700 credits?!

Stephen Au

March 19, 2020

Hi Sherry,

I think you’re talking about JetBlue Plus points. If you cancelled a flight, you might have gotten a credit of $1,327 for future travel. This is NOT the same as JetBlue points. If you use points, they’re worth around 1 cent per point. Miles/points are not equal to dollars.


March 26, 2020

I am trying to get speak with someone at Jet Blue, and it’s quite difficult. The flight I canceled today did not show up into my Travel Bank account that they sent me an email for, like they said they would, so I’m confused. I am just trying to re-book my flight. Any advice? Will I be refunded the money? I should have just re-booked but I wanted to make sure I got the credit back, any help is appreciated. Thank you!

Jarrod West

March 26, 2020

Hi Susan,

The credit might now show up in your account the exact same day you canceled due to the number of cancelations pending. If the credit does not show up in a day or so I would contact JetBlue and let them know. Make sure you hold onto the email you received as confirmation.

Thanks for reading!


March 26, 2020

So, my flights were within the free cancelation period. I canceled them, got a confirmation from JetBlue they were canceled yet there is nothing in my travel bank? So where do I go from here? There is no longer an e-mail contact for JetBlue and I can only image the hold time if I call them.

Jarrod West

March 27, 2020

Hi Alec,

How many days has it been since you’ve canceled? If it was recently I’d give it a day or so for the funds to show up in your account as I imagine they’re pretty swamped at the moment.


March 29, 2020

The same thing has happened to me. I canceled on Thursday with confirmation but I’m not seeing them in my Travel Bank yet as of tonight, Sunday.

S C Summers

April 06, 2020

The JetBlue app will not let me cancel my flights and bank the money. It says that my itinerary is not eligible for cancellation (sic). I’ve tried calling 15 times, and after being on hold for more than 20 minutes, have had the call disconnected. So, how do I cancel my upcoming April flights?

Jarrod West

April 06, 2020

Hi SC,

Have you tried canceling through the JetBlue website instead of the app?


April 10, 2020

We booked a trip for a special birthday celebration. On my return flight they changed the flight to one with an 11 hour difference – original arrival @ 7:30 PM, changed to arrive @7 AM (+1, i.e. the next morning!). We canceled the trip, in large part due to coronavirus. I received a TravelBank credit for the full amount, but I didn’t realize at the time I could request a refund because the change was >120 minutes. Will they be able to change my preference from a TravelBank credit to a credit card refund?

Jarrod West

April 11, 2020

Hi Lola,

They might be able to change the credit and refund you, but you will need to contact JetBlue directly at 1-(800)-538-2583.

Thanks for reading!


July 08, 2020

Hi. I have a concern. I bought a flight on July 3, 2020 with my JetBlue Plus card, but I chose the blue basic option. Now I want to cancel it and I would like to know if there is any cancelation fee? Or if there is any possibility I can get the full amount of my JetBlue points? Thank you.

Jarrod West

July 08, 2020

Hi Ana,

Did you pay for your flight with your TrueBlue points or is it a cash ticket?

Michael Griffin

August 03, 2020

I think this topic needs to be updated on your site as JetBlue isn’t allowing cancellations on its website at this time. I got an email with a 3rd flight time change in a week for a Sept flight, I decided to cancel, but when you get to options for managing the flight after you log in, they are all disabled, not active. Since my flight change is more than a 2 hours difference, I want the cash as opposed to Travel Bank credit (the normal Covid booking option), so now on hold for 35 minutes to talk with an agent.


January 22, 2021

I think the info is outdated. Any ticket bought before 2/28/2021 can be canceled without penalty.

Jarrod West

January 22, 2021

Hi Roger,

Thanks for pointing that out! I’ve corrected that section of the piece.


February 17, 2021

I’m booking a Jet Blue domestic flight (Blue fare) for the family for late June travel (planning to buy this week). If the fare drops, couldn’t I cancel it and rebook for the same travel dates since they are waiving the cancellation fee? I would get credit in my travel bank and then could rebook (seems the delay in having the credit appear in your travel bank could be an issue). Am I missing something? Any other tips on how far in advance to buy a late June ticket to Florida? Thanks.

Jarrod West

February 17, 2021

Hi Erica,

Yes, you should be able to cancel and rebook thanks to the current JetBlue policy. It is hard to say when exactly you should book the ticket, as flight prices have been all over the place as of late, but I would definitely book before March 31st to take advantage of the free change/cancellation policy assuming it doesn’t get extended again.


May 06, 2021

If I book a blue Basic fare before 5/31/2021 for travel in August, then cancel the flight in July, is there a fee?

Jarrod West

May 07, 2021

Hi James,

Any JetBlue flight purchased before May 31, 2021, can be changed or canceled without a fee.


June 11, 2021

I am having an extremely hard time communicating with JetBlue. They always say they are performing maintenance or some other thing. I want to cancel a flight.

Ian McCray

June 13, 2021

I booked a flight around the best times and car rental reservations I could find. Also, keep in mind visiting family and specific dates need to be kept or I have to cancel the whole trip.
I booked flight B6 375 phl-fll 7am-9:49 am. The return trip is B6 2576 fll – phl 9am – 11:44am. Dates are 11/30-12/7.

I received a change from Expedia stating JetBlue changed this and looks like the flight got deleted?!
So they changed my flight from non stop to fll-bos-phl now arriving at 2:20.

We are leaving Syracuse (driving). We are visiting family in Philly, then off to Florida for more Thanksgiving shenanigans. Traveling with 2 adults and my 2+-year-old. The reason we did this was for non-stop traveling and no layovers with the child.
I have the option to cancel for a full refund, first segment phl-fll is EMS but did not purchase for the return trip yet.

My dilemma is in the return trip being later than needed and a layover in Boston. There is a later flight 12 hours later leaving at 9:15pm. But in lies the problem of not getting back to Philly till midnight, then driving 4 hours back to Syracuse and having to work again. I’ve racked my brain to come with other options as there are. But just looking for advice or other experiences and opinions.
BTW, the flight and even more space are fully refundable as booked before June 7th for JetBlue cancelation fees waived etc.
Thanks everyone! Safe travels!

Sirina Kamieniecki

June 22, 2021

I currently have a credit for two flights and I know I’m not able to use it in any upcoming months as one of us is medically unable to travel indefinitely now. I would like a refund. It seems that department is always unavailable online and the call wait is 180 minutes! Totally unacceptable. How do I go about getting a refund due me?

Jarrod West

June 22, 2021

Hi Sirina,

In order to receive a refund, at this time the only option is to call the helpline at 800-JET-BLUE (538-2583).

Beth Ganz

October 06, 2021

If I book a non-refundable flight with JetBlue, can I change my flight with a fee, or can I get a credit to use on a future flight?

Jarrod West

October 06, 2021

Hi Beth,

Travelers can change any flights scheduled through May 31, 2021, without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply).

Beth Ganz

October 07, 2021

May 31, 2021 was several months ago, do you mean 2022?

Jarrod West

October 07, 2021

Hi Beth,

Apologies, that reply was intended for another commenter. There are no fees to change/cancel a Blue, Blue Plus, Blue Extra, or Mint fare with JetBlue now. So you can change your flight to any other option and will just need to pay any difference in fare.

Marci Pekofsky

October 12, 2021

I need to change one leg of a trip I booked for December. How can I change one leg of the trip (the return flight)? Do I have to cancel the whole trip?

Jarrod West

October 21, 2021

Hi Marci,

To my knowledge, you wouldn’t be able to do that online without canceling the entire trip. But if you contact the JetBlue customer service team they should be able to manually change this for you without much trouble. The number for their customer service team is 1-(800)-538-2583.

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