Who doesn’t love the thrill of planning a new trip and finally purchasing your flight tickets? Unfortunately, sometimes life happens and you are forced to change your plans or cancel your ticket.
Anyone who has gone through this before knows that the process of changing or canceling an airline ticket can be both inconvenient and expensive.
If you’ve purchased your flight with JetBlue there a few things you need to know to help make this process as easy as possible. Read on to find out all of the details of JetBlue’s flight cancellation policy!
Cancellation Policies Due to COVID-19
In response to the COVID-19 pandemic, if you purchase any JetBlue flight before May 31, 2021, you’ll be able to change or cancel it without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply). If you choose to cancel your flight, you’ll receive a JetBlue Travel Bank Credit valid for 12 months.
For bookings after May 31, 2021, there are no change or cancellation fees for Blue, Blue Plus, Blue Extra, and Mint fares prior to the day of travel. A $75 fee applies to Blue, Blue Plus, and Mint fares for same-day confirmed switches, but this is free for Blue Extra fares.
Blue Basic fares will be charged the following fees for changing or canceling:
- Travel within the U.S., Caribbean, Mexico, or Central America: $100
- All other routes: $200
View the full policy. If you booked via a third party, refer to your booking provider for its policies.
JetBlue’s Cancellation Policy: Flights Paid With Cash or Points
All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected. This is applicable if your booking is made 7 or more days prior to your departure.
If you no-show for your flight and do not change or cancel prior to the scheduled departure, all money associated with the segment is forfeited.
If you purchased your flight with TrueBlue points, the points that you used to purchase the fare will be deposited back into your TrueBlue account.
Another option is to purchase a refundable ticket. While this option can be significantly more expensive, it comes with the added flexibility that if you do need to cancel your flight, your refund will be processed in full to the original form of payment, as opposed to receiving future flight credit.
JetBlue has just 1 tier of elite status — Mosaic. You can qualify for Mosaic status by earning 15,000 base flight points within a calendar year or by flying 30 segments plus 12,000 base flight points within a calendar year. Base flight points are the 3x points per dollar spent that you earn on JetBlue flights. In addition to a handful of other benefits, fees for same-day switches are waived for Mosaic members and all others on their itinerary.
Hot Tip: Business owners with The JetBlue Business Card can spend their way to JetBlue Mosaic status after spending $50,000 or more in the calendar year.
JetBlue’s Change Policy: Flights Paid With Cash or Points
Travelers can change any flights scheduled through May 31, 2021, without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply).
All change fees are waived for Mosaic members and all others on their itinerary, including same-day switches.
How To Cancel a Flight on JetBlue
Luckily, JetBlue makes the process to change or cancel your flight pretty easy. Simply visit its website and log on to your TrueBlue account. Once you’ve logged in click Manage Trips and select which flight you want to cancel from Upcoming Travel. If you need additional assistance you can call the helpline at 800-JET-BLUE (538-2583).
Hot Tip: Avoid a $25 non-refundable fee per person for changing or canceling a reservation over the phone by managing the reservation yourself online.
How To Use JetBlue Travel Bank Credit
When booking online at the JetBlue website, you’ll have the option to use your JetBlue travel credit on the payment screen. You can view the balance of your account and indicate the number of funds you want to apply to your current booking. You don’t have to use the entire balance, but you’ll need your TrueBlue or Travel Bank login details to access the funds.
To use both a travel credit and a credit card, choose Travel Bank as your first form of payment. Once those funds have been applied, enter the credit card information to cover any remaining balance.
While JetBlue’s cancellation policy isn’t as generous as an airline like Southwest, it is certainly a lot less complicated than other programs.
Any JetBlue flights scheduled through May 31, 2021, can be changed or canceled without a fee and only Blue Basic fares will pay after this date. Before the COVID-19 pandemic, JetBlue’s standard change and cancellation fees were dependent on the type of fare purchased and the value of the fare, with Blue Basic not eligible for any changes or cancellations.
Featured Image Credit:
Austin Deppe via Shutterstock