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Chase Sapphire Lounge at Boston Logan International Airport [Review]

Chris Hassan's image
Chris Hassan
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Chris Hassan

Social Media & Brand Manager

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Chris holds a B.S. in Hospitality and Tourism Management and managed social media for all Marriott properties in South America, making him a perfect fit for UP and its social media channels. He has a ...
Edited by: Chris Dong
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Chris Dong

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Chris is a freelance writer and editor with a focus on timely travel trends, points and miles, hot new hotels, and all things that go (he’s a proud aviation geek and transit nerd). Formerly full time ...
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Stella Shon

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Chase has been playing catch-up when it comes to branded lounges.

After opening the Sapphire Lounge by The Club in Hong Kong (HKG) and an outdoor Sapphire Terrace in the often quite hot Austin, Texas, we now have the Sapphire Lounge by The Club at Boston Logan International Airport (BOS).

Boston has a decent selection of lounges, but certainly, the star of the show is now the Sapphire Lounge.

Despite an awkward terminal location and the lounge being quite busy, my family and I really enjoyed our 3-hour stay. We usually swing by the Admirals Club when we are flying out of Boston after visiting family, but if given the option between the 2, the Sapphire Lounge is a no-brainer.

Let’s take a look at this stunning new lounge and what you can expect if you visit in the near future.

What Is the Sapphire Lounge?

Sapphire Lounge by The Club in Boston is Chase’s first proprietary lounge in the U.S. Consider it an answer to the American Express Centurion Lounge and Capital One Lounge.

This chic lounge sprawls to almost 12,000 square feet and offers a wide variety of local food and beverage options curated by Chef Douglass Williams of MIDA, a popular contemporary Italian restaurant with locations around Boston.

Chase Saphire Lounge Tables
Seating with a view at the Sapphire Lounge in Boston.

There is also a kids’ room, wellness area, showers, nursing rooms, and more … not to mention sweeping harbor and runway views.

This is proving to be a popular spot for a wide range of travelers — and it’s easy to see why.

Location

The Sapphire Lounge was located between gates B39 and B40 in the B to C connector at Boston Logan International Airport (BOS).

Chase Saphire Lounge Gate
The entrance, shown on the left, can be hard to find, especially if the nearby gates are busy.

I have been flying in and out of Boston for years and have never personally been to this section of the airport.

Since my family and I were flying on American Airlines and our gate was B9, we had about a 15-minute walk from the lounge. If we had less time before our flight, it would not have made sense for us to visit.

The entrance was discreet, with a dark sign that led guests to an elevator bank.

Chase Sapphire Lounge Sign
Sapphire Lounge Boston entrance.

The lounge was located on the fourth floor, so it was a quick ride up, and then the doors opened at the check-in desks.

Chase Saphire Lounge Elevator
Sapphire Lounge Boston elevators.

Gaining Entry

Access to the Sapphire Lounge by The Club was complimentary for Chase Sapphire Reserve®, J.P. Morgan Reserve Card, and The Ritz-Carlton™ Credit Card members who have activated their Priority Pass membership via their respective cards.

Chase Sapphire Reserve cardholders and J.P. Morgan Reserve cardholders could enter the lounge an unlimited number of times with up to 2 guests per visit. Additional guests beyond this allowance over the age of 2 would cost $27 per person. Ritz-Carlton cardholders could bring unlimited guests at no charge. 

Chase Saphire Lounge Reception
Sapphire Lounge Boston reception.

Priority Pass members who enrolled in their membership from other cards, such as The Platinum Card® from American Express or the Capital One Venture X Rewards Credit Card could access the Sapphire Lounge once per calendar year (with no guest privileges). Additional visits and guests would be charged a $75 entry fee.

Neither my wife nor I held the Chase Sapphire Reserve card, but we did have (multiple) Priority Pass memberships from other credit cards, so we each used our annual free entry. However, since we had 2 kids (ages 4 and 9) with us, we were also on the hook for $150 in guest entry fees for them.

After multiple failed attempts at trying to log into one of our other Priority Pass accounts so we could try to get them in for free, the hostess said she could waive the fee for our youngest — which was very kind of her. We quickly paid the remaining $75 and made our way into the lounge.

If you don’t have a Priority Pass membership, you could pay $100 to visit.

Hours of Operation

Sapphire Lounge by The Club was open daily from 5 a.m. until 11 p.m.

Hot Tip:

Learn more about where the next Sapphire Lounges will be opening in our full list of Chase Sapphire Lounge by The Club locations.

First Impressions

I’m going to be honest, my very first impression of the Sapphire Lounge by The Club at Boston was not great.

When the elevator doors opened, I was hit in the face with a strong smell of fish and the loud buzz of a very busy lounge.

I’m assuming that the kitchen was preparing something when we first arrived because the smell dissipated during our visit, but the crowd level stayed the same — busy!

But after we found a nice spot to get settled, it was easy to see why the lounge was so popular. It was stunning.

Chase Saphire Lounge Decor
Sapphire Lounge Boston decor.

The decor, artwork, layout, bars, views of Boston Harbor … everything was gorgeous. Plus, there was a kids’ room! As a parent, that can be just as important as everything else combined.

The lounge was large, with long, sweeping views of the tarmac. Pretty much every seat had some sort of view of the aircraft below or one taking off.

Chase Saphire Lounge Tarmac
Sapphire Lounge Boston tarmac view.

Note: With the lounge so busy, I tried to be respectful with my photos. That also meant not all amenities were available.

Seating

Seating options were plentiful at the Sapphire Lounge in Boston.

No matter what your mood was — working, relaxing, eating, or drinking — you could find a spot ideal for each.

When we first arrived, seating was tough to find because the lounge felt like it was close to capacity. Fortunately, the Family Room at the back of the lounge was empty, so our kids got comfy in there, and my wife and I found 2 chairs by the door.

Chase Saphire Lounge Sitting area
Sapphire Lounge Boston sitting area.

After a while, a booth opened up, which was probably the best location for our family of 4. The space allowed my wife and I to plug in and work, and gave some space for the kids to eat.

Chase Saphire Lounge Booth
Sapphire Lounge Boston booth.

The only negative was the limited runway views.

Perhaps the only other option that would have been good for us, or any small group, would have been 2 tables by the window.

Chase Saphire Lounge Sofa
Sapphire Lounge Boston sofas.

If you are without kids, the bar was certainly the highlight, thanks to its beautiful design, comfortable seats, and fun staff.

Across from the bar was a small taproom with local beers, individual seating, and a couple of large TVs.

Chase Saphire Lounge TV
Sapphire Lounge Boston taproom.

Heading back towards the front of the lounge, immediately behind the check-in desk, were some chairs and sofas that seemed to be a comfortable choice for families.

Chase Saphire Lounge Sitting
Sapphire Lounge Boston additional seating.

And finally, the least comfortable options were near the buffet. There were just standard 2- and 4-top tables with chairs.

Chase Saphire Lounge Dining tables
Sapphire Lounge Boston tables.

They had lots of surface space for working and eating and had great views, but otherwise, nothing you wouldn’t find at any Admirals Club.

Food and Beverage

The food and drinks were really where the Sapphire Lounge shined. The lounge prides itself on quality, local dishes prepared in partnership with local chefs. There was a buffet area in addition to an on-demand menu.

We enjoyed (almost) everything that we tried.

Food

If you were in a rush or just really hungry, an impressive spread of premade plates was available in the buffet area. There was a nice selection of both hot and cold meals and desserts.

Chase Saphire Lounge Buffet
Sapphire Lounge Boston buffet.

However, knowing that there was a menu to order from, I only stopped by to grab some photos. And I didn’t see anything particularly kid-friendly in this area.

There were some roasted Brussels sprouts, but I can imagine my 4-year-old’s reaction.

Chase Saphire Lounge Small plates
Sapphire Lounge Boston Brussels sprouts.

Another option was the K-Town grain bowl, which certainly looked solid.

Chase Saphire Lounge Snacks
Sapphire Lounge Boston K-Town Grain Bowl.

As well as a strawberry and burrata salad.

Chase Sapphire Lounge Boston salad
Sapphire Lounge Boston Strawberry and Burrata Salad.

The fresh ricotta plate also looked really good.

Chase Sapphire Lounge food
Sapphire Lounge fresh ricotta.

There was a station with chilled gazpacho and vegetable lasagna, both of which looked very appetizing.

Chase Sapphire Lounge Small Bites
Sapphire Lounge Boston lasagna.

Moving on to the dessert section, there were double chocolate bars, raspberry crumb Linzer bars, chocolate chip cookies, and more.

Chase Sapphire Lounge Boston desserts
Sapphire Lounge Boston desserts.

Plus, there were little bowls of whipped lemon and mascarpone parfaits that looked divine. I’m not a big sweets guy, but I regretted not trying one of those.

Chase Sapphire Lounge Sweets
Sapphire Lounge Boston parfait.

Once we secured our booth, I scanned the QR code, which brought up the on-demand menu.

Chase Sapphire Lounge Table Service
Sapphire Lounge Boston QR code ordering.

The ordering process was very simple, and after a few clicks and a few minutes, our food was delivered to the table.

The menu had some of the same items as the buffet, as well as some “Made To Order” options, including:

  • Beef Meatball Parmesan Sandwich
  • Kids Grilled Cheese
  • Miracle Dandan Noodles
  • The Sapphire Burger
  • Shrimp Risotto Milanese
  • Sticky Buffalo Chicken

After comparing all of the options, we ordered 2 burgers and a meatball sandwich for the 4 of us to share … spoiler alert, we ordered another burger.

Here is the beef meatball parmesan sandwich. It was perfectly fine.

Chase Sapphire Lounge Boston Meatball Sub
Sapphire Lounge Boston meatball sub.

However, the undisputed star of the show was the Sapphire Burger.

Chase Sapphire Lounge Boston burger
Sapphire Lounge Boston burger.

I really enjoy a good burger, and I rarely order them at restaurants because they almost always leave me disappointed as I make an excellent smash burger at home.

This burger was excellent and easily the best burger I’ve had at an airport, including the Polaris Signature Burger.

A nice blend of beef, smashed and seared, on a toasted bun with a few toppings. Simple and executed perfectly. And the fries were just as good.

Bottom Line:

While there were many great food options, I wholeheartedly recommend getting the burger if you visit the Sapphire Lounge.

Drinks

The food was good, but the drinks were even better.

For non-alcoholic beverages, there was a long list of self-serve options, including water and coffee on tap.

Chase Sapphire Lounge Boston taps
Sapphire Lounge Boston taps

There was tea, coffee by Atomic Coffee Roasters, and espresso stations.

Chase Sapphire Lounge Boston coffee station
Sapphire Lounge Boston coffee station.

Minifridges were stocked with sodas and juices.

Chase Sapphire Lounge Non alcoholic beverage
Sapphire Lounge Boston drinks.

For adult beverages, options were seemingly endless.

There was a bar menu with beer and wine options.

Chase Sapphire Lounge Boston wine list.
Sapphire Lounge Boston wine list.

As well as cocktails and spirits.

Chase Sapphire Lounge Boston cocktail menu.
Sapphire Lounge Boston cocktail menu.

But one of the more unique aspects was the actual dedicated taproom.

Chase Sapphire Lounge Pub
Sapphire Lounge Boston taproom.

This little section was stocked with local beers and ciders on tap.

Chase Sapphire Lounge Taproom
Sapphire Lounge Taproom selections.

My wife and I stuck to sparkling and red wine, which were of great quality. However, for my last drink, I opted for the La Puerta margarita — that was a mistake.

Chase Sapphire Lounge Margarita Boston
You can skip the margarita at the Sapphire Lounge Boston.

I don’t know if the drink itself was bad or the smoky black lava salt on the rim was too strong, but either way, I couldn’t finish it.

Amenities

The Sapphire Lounge by The Club at Boston is a big lounge with a long list of amenities.

Despite a 3-hour visit, since it was so busy, I wasn’t able to experience all of the goodies, but here is a rundown …

Family Room

The Family Room was a small but cute space where kids can burn some energy without disrupting other guests.

Chase Sapphire Lounge Boston Family Room.
Sapphire Lounge Boston Family Room.

My kids really enjoyed playing with the magnetic soft building blocks … and of course, watching the planes come and go.

Chase Sapphire Lounge Kids Room
Sapphire Lounge Boston Family Room.

Wellness and Treatment Rooms

The Wellness Rooms offered rest pods if you needed to shut your eyes for a bit.

Chase Sapphire Lounge Boston Wellness Room
Sapphire Lounge Boston Wellness Rooms.

Guests could grab a massage chair, put on an LED light therapy mask, and relax.

Unfortunately, there was no time for rest during my visit!

Nursing Rooms

Mothers had their own dedicated space to feed or pump — a great perk that not all lounges offer.

Showers

The restrooms are just as stunning as the rest of the lounge, and showers were available by reservation.

Chase Sapphire Lounge Bathroom
Sapphire Lounge Boston restroom.

The bathrooms and showers were stocked with Apotheke products.

Service

Service can be hit or miss at airport lounges, but the staff at the Sapphire Lounge by The Club at Boston was outstanding.

Chase Sapphire Lounge Bar Service
Sapphire Lounge bar service.

The whole vibe of the lounge was casual but was obviously high quality. Most of the staff at the lounge wore khakis and polos, and at first, I didn’t even realize who they were; they just blended in with the crowd.

But it worked.

Every interaction was polite and professional but casual and comfortable. All of the staff that I chatted with were friendly and genuinely seemed to be enjoying what they were doing — something we don’t see very often.

Final Thoughts

Chase Sapphire Lounge Sparkling Wine
Sapphire Lounge sparkling wine.

Overall, my family and I really enjoyed our visit to the new Sapphire Lounge in Boston.

Yes, it was a little far from our gate, and yes, paying $75 for a kid was not ideal (still better than $150), but it was easily worth it.

The food, drinks, views, vibes … everything was better than our alternative options. It was so good that I am already figuring out our next visits. I finally figured out our additional Priority Pass logins, so we might even get another free entry.

However, if I were flying out of Boston more regularly, it would be easy to justify adding a Chase Sapphire Reserve card to my wallet. And I’m sure I’m not alone.

If you find yourself in Boston with some time to visit this lounge, I highly recommend it.

For rates and fees of The Platinum Card® from American Express, click here.

Frequently Asked Questions

What terminal is the Chase Sapphire Lounge Boston in?

The Sapphire Lounge is located between gates B39 and B40 in the B to C connector at Boston Logan International Airport (BOS).

What is the best lounge at Boston Logan Airport?

I can easily say that my favorite lounge in Boston is now the Sapphire Lounge by The Club at Boston. However, there are several options, including the Admirals Club, United Club, and 2 Delta Sky Clubs.

Does the Chase Sapphire Lounge Boston have showers?

Yes, showers are available by reservation.

Is there a kids' room at the Chase Sapphire Lounge in Boston?

Yes, there is a Family Room in the back of the lounge.

Chris Hassan's image

About Chris Hassan

Chris holds a B.S. in Hospitality and Tourism Management and managed social media for all Marriott properties in South America, making him a perfect fit for UP and its social media channels. He has a passion for making content catered toward family travelers.

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