Chase Sapphire Lounge at Boston Logan International Airport [Review]

Chase has been playing catch-up when it comes to branded lounges.

After opening the Sapphire Lounge by The Club in Hong Kong (HKG) and an outdoor Sapphire Terrace in the often quite hot Austin, Texas, we now have the Sapphire Lounge by The Club at Boston Logan International Airport (BOS).

Boston has a decent selection of lounges, but certainly, the star of the show is now the Sapphire Lounge.

Despite an awkward terminal location and the lounge being quite busy, my family and I really enjoyed our 3-hour stay. We usually swing by the Admirals Club when we are flying out of Boston after visiting family, but if given the option between the 2, the Sapphire Lounge is a no-brainer.

Let’s take a look at this stunning new lounge and what you can expect if you visit in the near future.

What Is the Sapphire Lounge?

Sapphire Lounge by The Club in Boston is Chase’s first proprietary lounge in the U.S. Consider it an answer to the American Express Centurion Lounge and Capital One Lounge.

This chic lounge sprawls to almost 12,000 square feet and offers a wide variety of local food and beverage options curated by Chef Douglass Williams of MIDA, a popular contemporary Italian restaurant with locations around Boston.

There is also a kids’ room, wellness area, showers, nursing rooms, and more … not to mention sweeping harbor and runway views.

This is proving to be a popular spot for a wide range of travelers — and it’s easy to see why.

Location

The Sapphire Lounge was located between gates B39 and B40 in the B to C connector at Boston Logan International Airport (BOS).

I have been flying in and out of Boston for years and have never personally been to this section of the airport.

Since my family and I were flying on American Airlines and our gate was B9, we had about a 15-minute walk from the lounge. If we had less time before our flight, it would not have made sense for us to visit.

The entrance was discreet, with a dark sign that led guests to an elevator bank.

The lounge was located on the fourth floor, so it was a quick ride up, and then the doors opened at the check-in desks.

Gaining Entry

Access to the Sapphire Lounge by The Club was complimentary for Chase Sapphire Reserve^®, J.P. Morgan Reserve Card, and The Ritz-Carlton™ Credit Card members who have activated their Priority Pass membership via their respective cards.

Chase Sapphire Reserve cardholders and J.P. Morgan Reserve cardholders could enter the lounge an unlimited number of times with up to 2 guests per visit. Additional guests beyond this allowance over the age of 2 would cost $27 per person. Ritz-Carlton cardholders could bring unlimited guests at no charge. 

Priority Pass members who enrolled in their membership from other cards, such as The Platinum Card^® from American Express or the Capital One Venture X Rewards Credit Card could access the Sapphire Lounge once per calendar year (with no guest privileges). Additional visits and guests would be charged a $75 entry fee.

Neither my wife nor I held the Chase Sapphire Reserve card, but we did have (multiple) Priority Pass memberships from other credit cards, so we each used our annual free entry. However, since we had 2 kids (ages 4 and 9) with us, we were also on the hook for $150 in guest entry fees for them.

After multiple failed attempts at trying to log into one of our other Priority Pass accounts so we could try to get them in for free, the hostess said she could waive the fee for our youngest — which was very kind of her. We quickly paid the remaining $75 and made our way into the lounge.

If you don’t have a Priority Pass membership, you could pay $100 to visit.

Hours of Operation

Sapphire Lounge by The Club was open daily from 5 a.m. until 11 p.m.

Hot Tip:

Learn more about where the next Sapphire Lounges will be opening in our full list of Chase Sapphire Lounge by The Club locations.

First Impressions

I’m going to be honest, my very first impression of the Sapphire Lounge by The Club at Boston was not great.

When the elevator doors opened, I was hit in the face with a strong smell of fish and the loud buzz of a very busy lounge.

I’m assuming that the kitchen was preparing something when we first arrived because the smell dissipated during our visit, but the crowd level stayed the same — busy!

But after we found a nice spot to get settled, it was easy to see why the lounge was so popular. It was stunning.

The decor, artwork, layout, bars, views of Boston Harbor … everything was gorgeous. Plus, there was a kids’ room! As a parent, that can be just as important as everything else combined.

The lounge was large, with long, sweeping views of the tarmac. Pretty much every seat had some sort of view of the aircraft below or one taking off.

Note: With the lounge so busy, I tried to be respectful with my photos. That also meant not all amenities were available.

Seating

Seating options were plentiful at the Sapphire Lounge in Boston.

No matter what your mood was — working, relaxing, eating, or drinking — you could find a spot ideal for each.

When we first arrived, seating was tough to find because the lounge felt like it was close to capacity. Fortunately, the Family Room at the back of the lounge was empty, so our kids got comfy in there, and my wife and I found 2 chairs by the door.

After a while, a booth opened up, which was probably the best location for our family of 4. The space allowed my wife and I to plug in and work, and gave some space for the kids to eat.

The only negative was the limited runway views.

Perhaps the only other option that would have been good for us, or any small group, would have been 2 tables by the window.

If you are without kids, the bar was certainly the highlight, thanks to its beautiful design, comfortable seats, and fun staff.

Across from the bar was a small taproom with local beers, individual seating, and a couple of large TVs.

Heading back towards the front of the lounge, immediately behind the check-in desk, were some chairs and sofas that seemed to be a comfortable choice for families.

And finally, the least comfortable options were near the buffet. There were just standard 2- and 4-top tables with chairs.

They had lots of surface space for working and eating and had great views, but otherwise, nothing you wouldn’t find at any Admirals Club.

Food and Beverage

The food and drinks were really where the Sapphire Lounge shined. The lounge prides itself on quality, local dishes prepared in partnership with local chefs. There was a buffet area in addition to an on-demand menu.

We enjoyed (almost) everything that we tried.

Food

If you were in a rush or just really hungry, an impressive spread of premade plates was available in the buffet area. There was a nice selection of both hot and cold meals and desserts.

However, knowing that there was a menu to order from, I only stopped by to grab some photos. And I didn’t see anything particularly kid-friendly in this area.

There were some roasted Brussels sprouts, but I can imagine my 4-year-old’s reaction.

Another option was the K-Town grain bowl, which certainly looked solid.

As well as a strawberry and burrata salad.

The fresh ricotta plate also looked really good.

There was a station with chilled gazpacho and vegetable lasagna, both of which looked very appetizing.

Moving on to the dessert section, there were double chocolate bars, raspberry crumb Linzer bars, chocolate chip cookies, and more.

Plus, there were little bowls of whipped lemon and mascarpone parfaits that looked divine. I’m not a big sweets guy, but I regretted not trying one of those.

Once we secured our booth, I scanned the QR code, which brought up the on-demand menu.

The ordering process was very simple, and after a few clicks and a few minutes, our food was delivered to the table.

The menu had some of the same items as the buffet, as well as some “Made To Order” options, including:

• Beef Meatball Parmesan Sandwich
• Kids Grilled Cheese
• Miracle Dandan Noodles
• The Sapphire Burger
• Shrimp Risotto Milanese
• Sticky Buffalo Chicken

After comparing all of the options, we ordered 2 burgers and a meatball sandwich for the 4 of us to share … spoiler alert, we ordered another burger.

Here is the beef meatball parmesan sandwich. It was perfectly fine.

However, the undisputed star of the show was the Sapphire Burger.

I really enjoy a good burger, and I rarely order them at restaurants because they almost always leave me disappointed as I make an excellent smash burger at home.

This burger was excellent and easily the best burger I’ve had at an airport, including the Polaris Signature Burger.

A nice blend of beef, smashed and seared, on a toasted bun with a few toppings. Simple and executed perfectly. And the fries were just as good.

Bottom Line:

While there were many great food options, I wholeheartedly recommend getting the burger if you visit the Sapphire Lounge.

Drinks

The food was good, but the drinks were even better.

For non-alcoholic beverages, there was a long list of self-serve options, including water and coffee on tap.

There was tea, coffee by Atomic Coffee Roasters, and espresso stations.

Minifridges were stocked with sodas and juices.

For adult beverages, options were seemingly endless.

There was a bar menu with beer and wine options.

As well as cocktails and spirits.

But one of the more unique aspects was the actual dedicated taproom.

This little section was stocked with local beers and ciders on tap.

My wife and I stuck to sparkling and red wine, which were of great quality. However, for my last drink, I opted for the La Puerta margarita — that was a mistake.

I don’t know if the drink itself was bad or the smoky black lava salt on the rim was too strong, but either way, I couldn’t finish it.

Amenities

The Sapphire Lounge by The Club at Boston is a big lounge with a long list of amenities.

Despite a 3-hour visit, since it was so busy, I wasn’t able to experience all of the goodies, but here is a rundown …

Family Room

The Family Room was a small but cute space where kids can burn some energy without disrupting other guests.

My kids really enjoyed playing with the magnetic soft building blocks … and of course, watching the planes come and go.

Wellness and Treatment Rooms

The Wellness Rooms offered rest pods if you needed to shut your eyes for a bit.

Guests could grab a massage chair, put on an LED light therapy mask, and relax.

Unfortunately, there was no time for rest during my visit!

Nursing Rooms

Mothers had their own dedicated space to feed or pump — a great perk that not all lounges offer.

Showers

The restrooms are just as stunning as the rest of the lounge, and showers were available by reservation.

The bathrooms and showers were stocked with Apotheke products.

Service

Service can be hit or miss at airport lounges, but the staff at the Sapphire Lounge by The Club at Boston was outstanding.

The whole vibe of the lounge was casual but was obviously high quality. Most of the staff at the lounge wore khakis and polos, and at first, I didn’t even realize who they were; they just blended in with the crowd.

But it worked.

Every interaction was polite and professional but casual and comfortable. All of the staff that I chatted with were friendly and genuinely seemed to be enjoying what they were doing — something we don’t see very often.

Final Thoughts

Overall, my family and I really enjoyed our visit to the new Sapphire Lounge in Boston.

Yes, it was a little far from our gate, and yes, paying $75 for a kid was not ideal (still better than $150), but it was easily worth it.

The food, drinks, views, vibes … everything was better than our alternative options. It was so good that I am already figuring out our next visits. I finally figured out our additional Priority Pass logins, so we might even get another free entry.

However, if I were flying out of Boston more regularly, it would be easy to justify adding a Chase Sapphire Reserve card to my wallet. And I’m sure I’m not alone.

If you find yourself in Boston with some time to visit this lounge, I highly recommend it.

The information regarding The Ritz-Carlton™ Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the J.P. Morgan Reserve Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

For rates and fees of The Platinum Card^® from American Express, click here.