Sheraton São Paulo WTC Hotel in Brazil [In-Depth Review]

I’ve stayed at hundreds of hotels. I’ve never seen a room (or pool!) as unique as the room we stayed in at the Sheraton São Paulo WTC Hotel.

Elites at this hotel stay on a special floor where each room was individually designed and decorated by local architects, which provided an incredibly unique experience that we loved. Beyond this, the staff provided excellent service in the friendly manner we prefer — something my wife and I like much more than the dry white-glove type of service at fancy hotels.

We arrived on a Friday and departed on a Tuesday, spending 4 nights at this hotel over a weekend in March 2025. From start to finish, this was an overwhelmingly positive stay. Resolving the shower temperature issue and adding a plant-based milk to the breakfast buffet (since my wife and I are both vegan) would make this hotel even better — though it was quite great overall.

Booking Sheraton São Paulo WTC Hotel

During our mid-March stay, the cheapest room at the Sheraton São Paulo WTC Hotel, a 2 Twin Classic Room, sold for $253 per night after tax.

While the 1 King Classic room cost more with cash, both the 1 King and 2 Twin Classic rooms were available at the same price using Marriott Bonvoy points. During our stay, the rate was 43,000 points per night.

Suites were also available for $380 per night.

We booked the cheapest room, and we paid cash for our stay for 2 reasons.

The first reason was the poor redemption rate. Using 43,000 points against a $253 room price provides a redemption rate of 0.59 cents per point, well below our average value of Marriott Bonvoy points at 0.7 cents each.

The second reason was that a promotion was available during this trip. From February 11 to April 28, 2025, Marriott offered double elite nights plus 1,000 bonus points per night on paid stays. That made paying for our stay worth it.

It’s also worth pointing out that rates during the week tend to be higher than weekend rates at this hotel, given that the hotel is surrounded by office buildings. It was packed during the weekday portions of our stay but emptied out on the weekend.

Hot Tip:

A good travel rewards credit card can provide extra points when paying for hotel stays. A Marriott Bonvoy co-branded credit card could be another good option for paying for hotel reservations. Cards like the Marriott Bonvoy Boundless^® Credit Card (the card we paid with), Marriott Bonvoy Brilliant^® American Express^® Card, and Marriott Bonvoy Business^® American Express^® Card all earn 6x points at Marriott Bonvoy hotels, all provide an annual free night award, and all provide some level of automatic elite status for cardholders — no effort required.

Location of the Sheraton São Paulo WTC Hotel

The Sheraton São Paulo WTC Hotel sits next to the World Trade Center complex in the Brooklin neighborhood of São Paulo, Brazil. São Paulo has 3 airports, and the Sheraton São Paulo WTC Hotel is 15 minutes from Congonhas (CGH), though it’s over an hour from Viracopos-Campinas (VCP) and the major international airport in Guarulhos (GRU).

The hotel is just 2 blocks from the Berrini metro station on the No. 9 subway line. The hotel’s location puts it in the southwestern portion of São Paulo’s sprawling footprint.

Checking In

Arriving by Uber, we passed a guard booth and then followed the road down and to the right to the hotel’s main entrance.

The hotel’s 20-floor tower definitely gave off old-school hotel vibes, though I did notice the missing “o” on the logo at the top.

When we pulled up to the door, a pair of friendly bellhops opened the car door and offered to help with luggage. As I was traveling with just a small carry-on and my wife was arriving separately (later on), there wasn’t much baggage. They held the door open as I entered and wished me a pleasant stay.

The hotel’s lobby continued the old-school hotel vibes with recessed lighting, marble floors, and mirrored columns. Digital directional signs were also in multiple places. To the right, I noticed the concierge desk.

A seating area was in the center of the lobby, before the restaurant-style seating at Bar DOT, the hotel’s lobby bar. The check-in area was off to the right after entering.

The reception area had desks with chairs rather than a bar-height counter. A friendly employee called me forward, and I liked him instantly. He was warm, smiling, and cracked jokes during the process — the embodiment of Brazilian humor while providing great service.

Even though it was just past noon, I was told I could check in or wait until later for a suite to become available. I chose to check in so I could take a shower after a long international flight.

He confirmed the reservation and scanned my passport before asking about the second person on the reservation — a good eye for detail. I told him that my wife would arrive later, and he said she would need to stop at reception to show her ID, as required by local law.

Next, we discussed the hotel’s amenities, their locations, and their operating hours. Conveniently, the hotel provided an information sheet with the details and location of some of the main amenities, like the restaurant and the pool, as well as a QR code for more information and a WhatsApp contact just in case.

Elite Benefits

As a Titanium Elite with Marriott Bonvoy, the hotel gave me several additional benefits. Perks included an upgrade to an executive room on the 13th floor — which holds the coolest rooms in the hotel — daily breakfast at the DOK Restaurant, and complimentary bottled water in our room each day. We also had access to the hotel’s executive lounge, which provided complimentary snacks and drinks all day and a happy hour every evening.

Our Room: Suite Ninho

Stepping out of the elevator on the 13th floor felt like a different world from the hotel’s lobby. It was super modern and sleek, with wood paneling, carpet, and a statue at the junction in the hallway. Our room was to the left.

The hallways had gray walls and recessed lighting that made the hallway feel longer than it was. The coolest parts, though, were the wood paneling around the doors to guest rooms and the large, illuminated numbers at each room.

We stayed in room 1316, named “Suite Ninho,” which translates to “Nest Suite.” It was designed by Studio Rodrigo Costa Arquitetura, a firm from São Paulo. Other rooms on our floor had different names and different designers.

It was shocking that this room and the hotel lobby were in the same building, let alone part of the same hotel. The room had industrial loft vibes and wasn’t like any room we’d stayed in before.

In front of us was a small sitting area occupying the left half of the room. A chaise longue was by the window, and a triangular shelf — in fuchsia, no less — formed the desk. Artwork hung on a wall with gray wave patterns, and the floor had the same patterns.

In the middle of the seating area, a circular stone table was flanked by a pair of plush chairs. On the table was an in-room dining menu, accessible by QR code. Nearby, a circular stool was ideal for holding my suitcase.

In the corner, under the desk, we found trash and recycling bins.

We entered onto a tiled floor that was ideal for taking off our shoes and jackets when coming out of the rain. There was also a digital thermostat next to the door, and we had to put a key card into the slot below to turn on the lights in the room.

The light switches were really unique. We operated them with these silver buttons that flipped left and right, instead of up and down.

A TV was on an adjustable arm in the center of the room. It sat between the 2 windows and was in the transition space between the sitting area and the sleeping area.

A rug was in the center of the sitting area, but the bedroom area only had hardwood floors. The far wall was backlit, and we found even more artwork on the walls near the bed.

The comfortable, king-size bed had 4 pillows, though none offered much support.

Each side of the bed had a reading light, outlets, and a (very!) small, circular nightstand. On one side, the nightstand had a phone.

On the other side was an alarm clock that just refused to stay at the correct time. For example, I took this picture at roughly 1 p.m., but the clock said 5 minutes after midnight. Before going to bed, I set the clock to the correct time. When I woke up the next morning, it was 45 minutes ahead.

We also thought the wicker headboard was really stylish.

Bathroom

Was this Manhattan? No, it was our hotel room at a Sheraton in São Paulo, Brazil. The sliding glass doors with this pop art design provided the most surprising element in the room.

The bathroom looked nothing like the rest of the room, thanks to its very utilitarian concrete design. And it was super spacious.

A towel rack was above a padded leather bench on the left.

The 2-level counter was on the right side, and a giant, backlit mirror was on the wall. The counter space around the sink was generous. A small shelf under the sink held a bag with a hair dryer in it.

On the counter, we had a pair of drinking glasses, washcloths, lotion, spare bars of soap, a box of tissues, and numerous individually wrapped amenities. These included a shaving kit, a dental kit, a shower cap, and more. The soap and lotion from the Elegance brand smelled like Brazilian citrus fruits.

The right side had an outlet, a panel of switches, and a close-up mirror.

The back left corner had the toilet. This area also had a phone, a wastebasket, and a bidet hose.

The back right corner had the spacious shower cabin with 2 concrete walls and 2 glass walls (including the glass door).

The shower had rainfall and handheld showerheads, but its most exciting element was the set of 4 spray nozzles on the wall. The wall nozzles were controlled separately from the handle that controlled either the overhead or handheld showerheads. There was also a bench built into the wall.

While all of this seemed really exciting, using the shower had drawbacks. The handheld and rainfall showerheads had only 2 temperatures: scalding hot or scalding hot. Not burning yourself alive wasn’t an option, so we wound up showering with only the sprayers from the wall.

However, the temperature from the wall sprayers wasn’t consistent, going up and down a few degrees regularly. A shower that looked like it would provide incredibly reinvigorating experiences didn’t, unfortunately.

Pump bottles on the wall held more Elegance products with the same citrus scents.

A small, black lip around the shower was meant to keep water in. Unfortunately, the glass door tended to drift open, so we kept a spare towel on the ground nearby.

Closet

A closet with sliding matte black doors was immediately next to the door on the left side. The left side had an iron, an ironing board, and several hangers.

The right side had shelves with extra bedding on top, a safe in the middle, and several drawers at the bottom.

Minibar

Between the entrance and the bathroom, a minibar was set into a tiled area. On the counter were an ice bucket, drinking glasses, and complimentary bottled water.

Snacks for purchase were in the back corner, including chips, cookies, gum, protein bars, nuts, and more.

A minifridge underneath had drinks for purchase, including beer, coconut water, juice boxes, and Pepsi products.

Amenities

Pool

The pool was on an outdoor deck on floor C, and the entry to the pool deck had a cool, angled waterfall.

The pool was open to the sky and looked stunning with its vibrant-colored tiles. I can’t think of another pool I’ve ever seen that looks like this.

Adjustable lounge chairs were nearby, and part of the pool deck was covered from the sun and rain. The entry to the pool was by ramp, which also made it handicapped-accessible.

The pool was open from 8 a.m. to 6 p.m.

Fitness Center

The gym was located on the M floor and was open 24 hours a day, 7 days a week. The front room in the fitness center felt cramped, as it was a small room packed with free weights and exercise balls near the mirrored walls.

In the middle of the room, multifunctional machines made navigating the room a bit tricky.

A water cooler and a rack with towels and hand sanitizer were located at the division of the front room and rear room.

The rear room felt much more spacious and had a few more weight machines and lots of cardio equipment. The equipment faced windows overlooking the pool deck.

Internet

Guests could access complimentary Wi-Fi throughout the hotel. Joining it required entering your last name and room number. We got average download speeds close to 50 Mbps in our room, which is better than my average experience at many hotels.

Club Lounge

Those with Marriott Bonvoy’s Platinum Elite status or higher had access to the club lounge on the 15th floor. This lounge reopened after renovations during our stay. Exiting the elevator on the 15th floor, we found a welcome desk where an employee verified access to the lounge.

There wasn’t a door to the lounge. Instead, it had an open layout next to the hallway.

Most seating in the lounge was restaurant-style, with small tables and a pair of chairs as the most common option. There were also armchairs at tables near the windows. The center of the lounge, however, had a leather sofa and a glass coffee table.

In the far corner, a wooden bench recessed into the wall had outlets built into it for convenience.

The club lounge had complimentary self-serve drinks throughout the day, including bottled water, coffee, and tea. It also had happy hour with hors d’oeuvres and alcoholic drinks from 5 to 8 p.m. daily.

Because the lounge was being refurbished, there was a temporary club lounge for the first 3 days of our stay. We found it by going out the front door and turning left, entering through these glass doors at the edge of the building.

This business club felt like the waiting room before attending the timeshare presentation you agreed to in order to score a cheap vacation. That’s the vibe it gave me with its multicolored setup and furniture that didn’t seem to go together.

The same self-serve beverages and happy hour were here when this space served as the elite lounge temporarily.

Elevators

Using the elevators to access public floors for the pool, meeting rooms, or lobby didn’t require tapping your key card, but accessing floors with guest rooms did.

The elevator waiting area on our floor (the 13th) had the same carpet and wood paneling as the hallways beyond. There were 4 elevators, and a window at the end of the waiting area looked out to nearby buildings.

The elevators had wood paneling on the walls, along with a large mirror on the back wall.

The floors had black and white tiles, which didn’t seem to match the rest of the elevator.

Information cards near the button panel clearly indicated which floors held which amenities.

The elevator also advertised in-room spa services and had a digital display showing the locations of various events and meetings at the hotel, letting guests know which meeting room their event was in.

Ice Machines

Ice machines were available on guest floors, hidden behind a door in the wall.

Meeting Rooms

The hotel offered an incredible 63 different event rooms and 55 breakout rooms, providing a total of 147,680 square feet (13,720 square meters) of space across multiple floors. Luckily, informational signs in the elevator and hallways indicated which event was in which space and how to get there.

The largest space had 26,900 square feet (2,500 square meters), and some of the spaces were very unique.

Parking

The hotel offered on-site valet parking, available for R$40 ($7.10) per hour or R$61.95 ($11) per day.

Spa

The hotel offered spa services, though these were available in rooms and by appointment only. Bookings were available from 10:30 a.m. to 8 p.m. daily.

Mall Access

The hotel had direct, internal access to the D&D Shopping mall. Entry from the mall into the hotel passed next to the DOK Restaurant and led into the lobby.

There were also multiple ways to enter the hotel and the mall from the outside.

Pets

The hotel allowed a maximum of 1 pet per room, up to a maximum of 40 pounds (18 kilograms). The nonrefundable pet fee was R$50 ($9) per night and R$350 ($62) per stay.

Food and Beverages

DOK Restaurant

DOK Restaurant was the only restaurant in the hotel. It was between the lobby and the shopping mall, accessible from both sides. The restaurant served breakfast from 6 to 10 a.m. on weekdays and from 6:30 to 10:30 a.m. on weekends. It was open for lunch and dinner daily from noon to midnight.

There was internal seating and an area that felt like a patio, despite the fact that it was inside a mall. DOK Restaurant also had a bar in the interior.

The lunch and dinner menu focused on upscale Italian and Brazilian dishes. The menu used symbols to indicate dairy-free, gluten-free, and vegan options.

We had breakfast at DOK Restaurant each morning. The buffet covered 2 tables and counter space along 2 walls.

Hot foods included sausage, bacon, and pão de queijo (traditional balls of Brazilian cheese bread). Signs next to each dish had English and Portuguese labels.

In another area were items like croissants, waffles, and pastries. The buffet also had yogurt, cereal, and numerous fresh fruits.

There were 3 juices available daily: orange, grape, and a green detox juice. There was also drinking water.

Servers rotated around the restaurant, offering coffee and hot tea. There weren’t any nondairy or plant-based milks.

Bar DOT

The hotel’s lobby bar, Bar DOT, was open daily from 3 p.m. to 1 a.m.

This well-stocked bar had barstools as well as tables and chairs nearby.

DEK Pool Bar

DEK Pool Bar was next to the pool. It was open from 11 a.m. to 11 p.m. daily.

The bar area had multiple circular tables with 4 chairs each, as well as a green wall.

Service

Service was fantastic at the Sheraton São Paulo WTC Hotel. The valet and bellhop staff were consistently friendly whenever we passed them, coming or going. And they enjoyed joking with the Uber drivers and us about the fact the hotel’s name was misspelled as “Shareton” in the Uber app — something that felt very friendly and welcoming, rather than stale greetings as we passed.

The check-in experience was a perfect 10. The employee was personable and efficient. We also found the front desk staff friendly when we asked questions for local recommendations.

Service at breakfast was very efficient. From the greeting at the host stand to filling our coffee mugs, nothing was lacking. There’s not much of a service element at a self-serve buffet, but the staff was available and cordial.

The housekeeping staff was super friendly, as well. We liked them a lot. They always gave friendly greetings in the hallway and asked if we needed anything. They also laughed and waved when they saw us trying to peer into other rooms on our floor — since they were all completely different — when the doors were open during daily cleaning.

Checkout provided another friendly interaction with staff. The employee printed our folio to ensure everything was correct and then charged the card we’d left on file at check-in. He also asked if we needed assistance with luggage or information to help with our onward journey.

And as we headed out, the valet and bellhop staff gave another friendly greeting as one of them opened the door of our Uber when it pulled up.

Final Thoughts

The room we stayed in and the swimming pool were incredibly unique. I can’t think of any hotels I’ve stayed at in the past that looked like these parts of the Sheraton São Paulo WTC Hotel. The rooms on the 13th floor and the pool area also provided a stark contrast from the marble-and-mirrors decorations in the lobby. The hotel definitely provided several contrasts.

Honestly, we loved this hotel. The location wasn’t ideal for where we wanted to be in São Paulo, but we could easily connect to the subway or call for Uber rides. The staff provided an incredible experience, and we loved the uniqueness of our room.

Honestly, I would go back to this hotel just to see what other unique rooms on the 13th floor are like.