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Chase Sapphire Reserve & Sapphire Preferred Roadside Assistance — How Does It Work?

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Christine Krzyszton

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Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, deta...
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The spontaneity of a road trip is part of the appeal. Whether you’re driving from point A to point B or slowly making your way across our great country, anything can happen during the journey. Unfortunately, an unexpected event could also include getting stranded on the side of the road due to a breakdown, flat tire, or the potentially embarrassing moment of running out of gas (gorgeous scenery can be so distracting).

Regardless of the reason for your trip, you won’t want to wait until you’re stranded on the side of the road to know which of your credit cards offers the best roadside assistance.

Roadside assistance card benefits can vary significantly. For example, many cards are equipped with a benefit that offers a basic dispatch referral service, that can simply dispatch a vendor to make the service call. Or, you might find card coverage that offers a service call package for which you’ll pay a set fee.

We’ve previously written about roadside assistance and which cards offer the best coverage but today we’re going to expand on the benefit that comes with the Chase Sapphire Preferred® Card and on the Chase Sapphire Reserve®.

You’ll find that the coverage offered on our 2 featured cards goes above and beyond the basic dispatch service, but benefits do differ by card. Stay tuned while we look closely at the roadside assistance benefit that comes with these cards and how each one works.

Card Snapshots

The Chase Sapphire Preferred card and Chase Sapphire Reserve card are travel rewards cards that offer so much more than roadside assistance.

Let’s start with a snapshot of what each card has to offer. Be sure to click on the orange arrows to reveal the key benefits and pros and cons of each card.

POPULAR FIRST CARD
Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

A fantastic travel card with a huge welcome offer, good benefits, and perks for a moderate annual fee.

Learn More(at Chase's secure site)

Chase Sapphire Preferred® Card

A fantastic travel card with a huge welcome offer, good benefits, and perks for a moderate annual fee.
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®.
60,000 points
$1,200
$95
21.49%-28.49% Variable
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

The Chase Sapphire Preferred® card is one of the best travel rewards cards on the market. Its bonus categories include travel, dining, online grocery purchases, and streaming services, which gives you the opportunity to earn lots of bonus points on these purchases.

Additionally, it offers flexible point redemption options, no foreign transaction fees, and excellent travel insurance coverage including primary car rental insurance. With benefits like these, it’s easy to see why this card is an excellent choice for any traveler.

Pros

  • 5x points on all travel booked via the Chase Travel portal
  • 5x points on select Peloton purchases over $150 (through March 31, 2025)
  • 5x points on Lyft purchases (through March 31, 2025)
  • 3x points on dining purchases, online grocery purchases, and select streaming services
  • 2x points on all other travel worldwide
  • $50 annual credit on hotel stays booked through the Chase Travel portal
  • 6 months of complimentary Instacart+ (activate by July 31, 2024), plus up to $15 in statement credits each quarter through July 2024
  • Excellent travel and car rental insurance
  • 10% annual bonus points
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs like United MileagePlus and World of Hyatt

Cons

  • $95 annual fee
  • No elite benefits like airport lounge access or hotel elite status
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.
  • Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Travel℠. For example, 60,000 points are worth $750 toward travel.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.
  • Member FDIC

Financial Snapshot

  • APR: 21.49%-28.49% Variable
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Chase Ultimate Rewards

Chase Sapphire Reserve®

Chase Sapphire Reserve®

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

A top player in the high-end premium travel credit card space that earns 3x points on travel and dining while offering top luxury perks.

Learn More(at Chase's secure site)

Chase Sapphire Reserve®

A top player in the high-end premium travel credit card space that earns 3x points on travel and dining while offering top luxury perks.
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel.
60,000 points
$1,200
$550
22.49%-29.49% Variable
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-850)

If you’re looking for an all-around excellent travel rewards card, the Chase Sapphire Reserve® is one of the best options out there.

The card combines elite travel benefits and perks like airport lounge access, with excellent point earning and redemption options.  Plus it offers top-notch travel insurance protections to keep you covered whether you’re at home or on the road.

Don’t forget the $300 annual travel credit which really helps to reduce the annual fee!

Pros

  • 10x total points on hotels and car rentals when you purchase travel through Chase TravelSM immediately after the first $300 is spent on travel purchases annually
  • 10x points on Lyft purchases March 31, 2025
  • 10x points on Peloton equipment and accessory purchases over $250 through March 31, 2025
  • 5x points on airfare booked through Chase TravelSM
  • 3x points on all other travel and dining purchases; 1x point on all other purchases
  • $300 annual travel credit
  • Priority Pass airport lounge access
  • TSA PreCheck, Global Entry, or NEXUS credit
  • Access to Chase Luxury Hotel and Resort Collection
  • Rental car elite status with National and Avis

Cons

  • $550 annual fee
  • Does not offer any sort of hotel elite status
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Travel℠. For example, 60,000 points are worth $900 toward travel.
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more
  • Member FDIC

Financial Snapshot

  • APR: 22.49%-29.49% Variable
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Chase Ultimate Rewards

Bottom Line: The Chase Sapphire Reserve card has far more premium travel benefits than the Chase Sapphire Preferred card. However, the card comes with a much higher annual fee. The Chase Sapphire Preferred card strikes a balance with a lower annual fee without sacrificing rewards earning, great value at redemption time, and plenty of travel insurance benefits

What Is Roadside Assistance Coverage?

Flat tire
Roadside assistance can help turn a bad day into a mere inconvenience. Image Credit: Bernd Dittrich via Unsplash

Credit cards come with all sorts of travel benefits of which roadside assistance, in various levels of coverage, is commonly found. Roadside Dispatch, Roadside Protection, Roadside Assistance, and Premium Roadside Assistance are common terms used for these different levels of coverage. However, the name given to the coverage does not indicate the benefit level you’ll receive, as this differs by card issuer.

For example, Roadside Dispatch may mean that you are provided with a toll-free number that can be used 24/7 to call for referral services to help locate and schedule a service provider. The cardholder would be responsible for the costs of all services received.

Or Roadside Dispatch coverage could mean that you have 24/7 access to a dispatch line that will dispatch a vendor to make the service call, however, you may be charged a flat pre-negotiated fee that will cover a select list of provided services. Any services above and beyond the included services would be the responsibility of the cardholder.

Yet another level of roadside assistance coverage (the name can vary) could include a benefit of a set amount, $50 for example, that is applied to the cost of a service call. You’ll call a toll-free number and a service provider will be dispatched to assist you. Any services beyond the maximum dollar amount per service call benefit are the responsibility of the cardholder.

Roadside assistance benefits can include lockout service, tire changing, emergency fuel delivery, jump-starting, towing, winching, and more.

There are variations of these definitions and even combinations, but generally, these are the levels of roadside assistance you’ll find provided on credit cards.

With this information as a foundation, let’s move on to look at the levels of coverage provided on the Chase Sapphire Preferred card and Chase Sapphire Reserve card.

Bottom Line: Card issuers use different names for roadside assistance coverage and benefit levels will vary. Your card’s specific Guide to Benefits will have the full benefit description, how to use the service, exclusions, and the terms and conditions for coverage. 

Chase Sapphire Preferred Card and Chase Sapphire Reserve Card Roadside Assistance — Summary

Before we get into the details of Chase’s roadside assistance coverage offered on each of our featured cards, let’s look at an overview of the coverages provided.

SCROLL FOR MORE
Benefit InfoChase Sapphire Preferred Card — Roadside DispatchChase Sapphire Reserve Card — Roadside Assistance
Cost per Service CallFlat pre-negotiated fee per service call$0 charge, up to $50 per service call
Maximum Service Calls per YearNone stated4 per year, maximum of 1 in a 7-day period for the same cause
What’s Included
  • Towing, up to 5 miles
  • Fuel delivery, up to 5 gallons, cost of fuel not included
  • Towing to nearest service facility or location of motorist’s choice
  • Fuel delivery, up to 2 gallons at no cost
Additional Services Included
  • Tire changing with inflated spare
  • Jump-start
  • Lockout service, excluding key replacement cost
  • Standard winching
AvailabilityU.S.U.S. and Canada

Bottom Line: Both the Chase Sapphire Preferred card and Chase Sapphire Reserve card come with roadside assistance that includes limited towing, fuel delivery, tire changing, jump start and lockout service, and standard winching. The Chase Sapphire Preferred card, however, charges a flat fee per service call, and the Chase Sapphire Reserve card includes 4 free service calls each year. Limits apply. 

How Chase Roadside Assistance Works

Young woman looking out car window
Have peace of mind knowing help is on the way with just 1 call. Image Credit: cottonbro via Pexels

Let’s look at how roadside assistance coverage works on both of our featured cards.

Chase Sapphire Preferred Card

The Roadside Dispatch coverage that comes with the Chase Sapphire Preferred card is an automatic pay-per-use benefit requiring no pre-registration:

  • Make The Call — When you call 800-847-2869, you will need to provide your name, location, and problem details.
  • Service Provider Assignment — While you are on the phone, a service provider will be dispatched. You will be informed of the applicable fee (currently $59.95) for the service call.
  • Payment — You will be expected to pay for the service call at the time of dispatch, plus any additional fees. For example, if you need towing for more than 5 miles, you will be charged for the additional cost.
  • Services Received — If you receive services on-site that are not included in the standard benefit, your card will be charged for these services.

Chase Sapphire Reserve Card

The Roadside Assistance coverage that comes with the Chase Sapphire Reserve card covers 4 service calls each year — 1 service call within a 7-day period for the same cause, up to a maximum of $50 per event. Like Roadside Dispatch service, there is no need to preregister. Here’s how the coverage works:

  • Make The Call — When you call 866-860-7978, you will provide your name, location, vehicle identification number, and problem details.
  • Service Provider Assignment — A service provider will be dispatched while you are on the phone.
  • Payment — In most cases, when there are no additional services provided beyond those included in the service call, you can just sign and drive at the time of service.
  • Services Received — If services are provided beyond those included in the service call benefit, the additional cost will be charged to your associated card.

You are covered as a cardholder for a car you own or lease and for a car that is furnished to you by the owner while traveling away from home.

Hot Tip: You’ll find Roadside Dispatch service offered on Chase Visa credit cards, including the Chase Freedom Unlimited®. Master Roadside Assist is available on select Mastercards such as the Chase Freedom Flex℠

Everything Else You Need To Know

Roadside assistance may not be available in remote or off-road areas. Commercial vehicles are not eligible for coverage. The dedicated roadside assistance service line is open 24/7.

If you’re driving a rental car and break down, you should call the rental car agency, not Chase roadside assistance. The rental car agency will have its own service provider.

Trucks that carry more than 2,000 pounds are excluded on the Chase Sapphire Preferred card.

Services are provided by Cross Country Motor Club on both featured cards.

Final Thoughts

It’s not often we run out of gas, break down on the side of the road, or lock ourselves out of our vehicle, but when it happens it’s good to know that 1 simple phone call could resolve the issue.

My car battery died unexpectedly at midnight in the winter, during a snow storm, at the airport. I neglected to even think of using my card until after the fact. Fortunately, I was able to get a jump-start for my vehicle from a stranger across the parking lot, but using my Chase Sapphire Reserve card’s Roadside Assistance benefit would have certainly been less stressful.

Knowing the coverages available to you on your credit cards can save you money and help avoid further headaches. Roadside assistance is an example where very little effort can accomplish both.

Unlike many travel insurance coverages that come with our credit cards, roadside assistance does not require you to file a claim or submit supporting documents. You simply call, receive the service, and you’re on your way. And, that’s a win-win.

The information regarding the Chase Freedom Flex℠ was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Does Chase offer free roadside assistance coverage?

The Chase Sapphire Reserve card offers 4 complimentary service calls per year with a maximum of $50 per service call. All other Chase cards that offer roadside assistance charge a flat fee per service call.

What does Chase roadside assistance include?

Chase roadside assistance generally includes limited towing, standard winching, lockout service, tire changing when you have an inflated spare, emergency fuel delivery up to specified limits, and jump-start service.

How can I contact Chase roadside assistance?

If you have the Chase Sapphire Preferred card you can call 800-847-2869. If you have the Chase Sapphire Reserve card, you can call 866-860-7978.

Is Chase roadside assistance worth it?

Yes, as there is no extra charge for the benefit on Chase-issued credit cards.

Roadside Assistance that comes with the Chase Sapphire Reserve card covers 4 free service calls (up to $50 per service call) each year. The Chase Sapphire Preferred card charges 1 flat pre-negotiated fee for each service call.

Either card could save you money if you have to use the coverage.

Christine Krzyszton's image

About Christine Krzyszton

Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, detailed content for UP.

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