Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, F...
Edited by: Keri Stooksbury
Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology.
We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.
The COVID-19 pandemic has affected everyone, and some have been hit harder than others. With skyrocketing numbers of unemployed workers throughout the country, people are scrambling to figure out their new normal and how they’re supposed to pay their bills without an income.
Thankfully, many banks and credit card issuers are offering some relief. This post outlines what these institutions are doing to help and the best ways to contact them.
If you’re not sure how you’re going to pay your bills during this pandemic, you’re not alone. It’s an unprecedented time right now, with sky-high unemployment and uncertainty about when the economy will open up again.
Thankfully, many banks and credit card issuers are offering support to help you navigate this uncertain time. We’ve compiled this list to help you quickly and easily find the information you need.
American Express has created a Coronavirus Support Hub to help you find answers on a variety of topics including managing your account, account security, and travel reservations booked through AmexTravel.com.
While American Express hasn’t announced any specific debt relief protocols during this time, it does offer the American Express Financial Relief Program that can help lower monthly payments, provide temporary relief from late charges, temporarily lower your interest rates, and prevent your accounts from going past due.
Bank of America is offering case-by-case assistance through its Client Assistance Program. This program is available to customers with personal and small business deposit accounts and credit cards, small business loans, auto loans, and mortgages.
Relief may include:
Barclays hasn’t created an official plan to help during the COVID-19 crisis. However, it has expanded its call center hours to help accommodate the increased call volume.
If you need help with your payments during this time, you can request payment relief online.
For payment relief on Barclays credit cards:
For payment relief on personal loans:
For more information about how Barclays is responding to the COVID-19 pandemic, click here.
Capital One hasn’t announced any specific programs in response to COVID-19.
Chase is allowing customers to delay up to 3 payments on personal and business credit cards, mortgages, and auto loans/leases.
Read more about Chase’s response to COVID-19 here.
Citi is offering several relief measures upon request.
Credit Cards: Citi will waive the minimum payment due requirement and late fees for 2 statement cycles.
Personal Loans: To defer monthly payment and late fees for 2 statement cycles.
Banking: Citi is offering fee waivers for safe deposit boxes and non-Citi ATM fees, effective April 3, 2020. Fees will be waived for monthly service fees and early certificate of deposit withdrawals through May 8, 2020.
Small Business: Fees are being waived on monthly service fees, remote deposit captures, and early certificate of deposit withdrawals through May 8, 2020.
Mortgages: Citi is offering a 90-day forbearance for customers experiencing financial hardship. Foreclosures and evictions have also been paused.
Student Loans: Forbearance programs are available through Citi’s subservicer, Firstmark.
To read more about Citi’s response to the coronavirus pandemic, click here.
Comenity is offering payment programs to help those customers needing financial assistance during this time, but details of these programs are not provided online.
Read Comenity’s message in response to COVID-19 here.
Discover has support in place for qualified customers who are experiencing hardship as a result of COVID-19.
For more information, contact Discover through one of the following avenues:
Fifth Third Bank has some programs in place to help customers who are experiencing hardships due to COVID-19.
You can request hardship assistance from Fifth Third Bank in 2 ways:
To read more about how Fifth Third Bank is responding to COVID-19, click here.
HSBC is offering customers a variety of relief measures to help during the COVID-19 pandemic.
Personal Banking: HSBC is offering fee waivers on ATM fees, overdraft fees, monthly maintenance fees, and early withdrawal fees on CDs.
Personal Loans and Credit Cards: Payment reductions or deferrals are available. Also, fees for cash advances, insufficient funds, overdraft protection, and late fees will be waived for 60 days from the time of enrollment in the program.
Mortgage and Home Equity Loans: Payment reductions, deferrals, and late fee waivers are available.
Business Banking: ATM fees, overdraft fees, and monthly maintenance fees will be waived.
Business Credit Cards: Payment reductions, deferrals, and late fee waivers are available.
To request assistance, contact HSBC through the appropriate channel.
To read more about how HSBC is responding to COVID-19, click here.
PNC Bank offers a variety of ways to help its customers during this difficult time.
Credit card and mortgage fees will be waived or refunded. Some customers will be able to postpone monthly payments for auto loans, unsecured installment loans or unsecured lines of credit, credit cards, mortgages, and home equity loans or lines of credit. Students may also be able to postpone or modify their loans.
For more information about PNC Bank’s coronavirus response, click here.
Synchrony is offering to help those customers who are experiencing financial hardships to do COVID-19.
Contact Synchrony to discuss any of the following:
To contact Synchrony, use the phone number on the back of your credit card or your statement.
To read more about Synchrony’s response to COVID-19, click here.
U.S. Bank is offering assistance to some customers who are having financial difficulties during this time.
U.S. Bank’s Mortgage Assistance Plan may allow you to suspend your payments with no fees or penalties for up to 180 days. U.S. Bank is also offering assistance for auto, boat, RV loans and leases.
If you’re approved for a new auto, boat, or RV loan from April 7, 2020, through June 30, 2020, you’ll be able to extend your first loan payment due date up to 60 days. This is valid in all states except Pennsylvania.
USAA is offering financial assistance to eligible members. Contact USAA to see if you qualify for the following:
Credit Cards: 90-day payment deferral
Loans: 60-day payment extension on consumer loans
Mortgages: Payment assistance for mortgages and home equity lines of credit
Banking: For deposit accounts with a negative balance at the time of a stimulus payment deposit, recovery of any negative balance will be paused for 90 days
Auto and Property Insurance: No fees will be charged for late payments on auto or property insurance policies through June 17, 2020; policies won’t be canceled due to late payments during this time
Life and Health Insurance: A 60-day extension and a 30-day grace period will be applied to life and health insurance payments
To take advantage of any of these benefits, call USAA.
For more information about USAA’s coronavirus financial assistance plans, click here.
Wells Fargo is suspending residential property foreclosures, evictions, and involuntary vehicle repossessions in response to the COVID-19 pandemic.
In addition, Wells Fargo is offering special accommodations including fee waivers and payment deferrals to customers who request help. You can find Wells Fargo contact information here, however, there isn’t a recommended method of contact for customers seeking assistance.
If you need help managing your mortgage during this time, Wells Fargo is offering a 3-month payment suspension. You can request the suspension online by selecting the payment assistance alert in the mortgage section of your account or by calling 800-219-9739.
To request a short term suspension of your Home Equity payments, email Wells Fargo through the secure message center in your online account or call 800-219-9739.
There are so many people experiencing financial difficulties during the COVID-19 pandemic. Whether you need help with credit card fees, reducing or deferring monthly payments, or delaying your mortgage payments, many banks and credit card issuers are there to help.
For more information about how coronavirus is affecting travel visit our Coronavirus Hub.
With so many people experiencing financial hardship during this time, many banks and credit card issuers are offering assistance to customers who need it. If you need financial help like fee waivers or payment deferral, check your bank or credit card’s website to see what assistance is being offered. Contact information for major banks and credit card issuers is listed in the post above.
Most companies are requesting that customers contact them online. Phone wait times can be incredibly long these days. Check your bank or credit card’s website to see if they have any preferred methods of contact. Often, you can find a form online to fill out so you can request assistance without having to make a long phone call.
Was this page helpful?
UP's Bonus Valuation
This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.