Full List of 116 Synchrony Store Credit Cards [2023]

While you might not hear of Synchrony as often as Chase, Citi, or American Express, they provide over 100 credit card options to consumers. Many of these cards are linked to popular brands including Amazon, eBay, and PayPal.

Some of these cards offer some interesting cash-back opportunities. Synchrony offers a co-branded airline card with Cathay Pacific and their co-branded store cards have been particularly popular as well.

Similar to Comenity Bank, which also offers tons of store-branded credit cards, Synchrony store credit cards are often easier to obtain than some other cards.

One big difference between the two banks is that Synchrony does not have a shopping cart trick that allows applicants to open store cards without a hard pull on their credit reports.

Let’s take a look at the many cards offered by Synchrony and discuss some of the best and most popular cards they provide.

Note: We’ve researched a list of cards that typically offer better rewards than store cards do — and with 0% introductory APR which these cards below do not offer.

Synchrony’s Credit Cards

Hot Tip: Synchrony has a few credit cards of their own, the best in our opinion is the Synchrony Premier World Mastercard® – a no annual fee card that earns 2% cash-back on every purchase.

List of All Synchrony STORE Cards

Hot Tip: All Gap brands store cards (including Athleta, Banana Republic, Gap, and Old Navy were transferred to Barclays as of June 17, 2022.

Best Synchrony Credit Cards

Synchrony offers a wide range of credit cards, but we’ve narrowed down this big list down to our top 3 cards for travel and everyday spending.

Amazon Prime Store Card

The Amazon Prime Store Card offers 5% cash-back on all purchases on Amazon. That alone makes this card worth it for many frequent Amazon shoppers. You must have an eligible Amazon Prime membership to receive the 5% cash-back on your purchases.

If you do not have a Prime membership, you will only be able to use the Amazon.com Store Card, which does not earn 5% cash-back on purchases at Amazon.

Amazon is regularly one of the quarterly bonus categories for cards such as the Chase Freedom Unlimited® Credit Card. But with the Amazon Prime Store Card, you can get 5% cash-back all year.

This card comes with no annual fee.

Cathay Pacific Visa

Cathay Pacific A350 — Book Cathay Pacific business class with a stopover thanks to Asia Miles. Image Credit: Cathay Pacific

The Cathay Pacific Visa is your best bet for a travel rewards card from Synchrony. The card comes with a larger sign-up bonus than you’ll generally find with any Synchrony credit card, and it has a $95 annual fee that is not waived the first year.

It earns 2X miles per dollar on purchases with Cathay Pacific, 1.5X miles per dollar on dining purchases in the U.S. or abroad, 1.5X miles per dollar on other purchases abroad, and 1X miles per dollar on other domestic purchases.

This card doesn’t have foreign transaction fees, so the 1.5X miles per dollar could be useful when traveling abroad. You should still use a card such a the Chase Sapphire Preferred® Card that earns more valuable points on bonus categories such as dining and travel when abroad.

If you’re a more advanced user of miles and points, you can redeem Asia Miles for some awesome trips on Cathay Pacific and their partners.

Sam’s Club Mastercards

Synchrony offers both a business and personal version of the Sam’s Club Mastercard. These cards both earn 5% cash-back on purchases at gas stations and 3% cash-back at restaurants. All other purchases earn 1% cash-back.

The 5% cash-back at gas stations is limited to your first $6,000 spent. Additionally, a maximum of $5,000 in cash-back may be earned in total per calendar year.

Sam’s Club also offers store card versions, but they cannot be used at other merchants. While the Mastercard versions can be used at any merchant that accepts Mastercard, the Sam’s Club Credit Card can only be used at Sam’s Club and Walmart.

Neither version of the Sam’s Club Mastercard has an annual fee, but they do require a Sam’s Club membership.

Verizon Visa Rewards Card

Offered exclusively to Verizon Wireless customers, the Verizon Visa Rewards card is an excellent no-annual-fee card option for those who have their cell phone through Verizon Wireless. The card earns Verizon Dollars, which can be redeemed for any Verizon products or services. Each Verizon dollar is equivalent to $1 in value, and there are no caps on earning or expiration dates.

The rewards rate for the Verizon Visa card is quite strong, offering 4% back on gas and grocery purchases, 3% back on dining purchases, 2% back on Verizon purchases (including your phone bill), and 1% back on all other purchases.

Cardholders will receive a few solid perks, too. For starters, cardholders will receive up to $100 in wireless bill credits over 24 consecutive months for monthly bill payments — this breaks down to about $4.16 each month. You’ll also be eligible for an auto-pay discount of $5 to $10 each month when you use your card to pay your Verizon bill, depending on the type of plan you have. This perk alone could be hugely beneficial if you plan to stay with Verizon long term, as you’ll save $60-$120 each year.

All in all, the Verizon card is a fantastic option for Verizon customers, that offers great discounts and great bonus categories, all for a no annual fee card!

Synchrony’s Most Popular Cards

There are many other Synchrony cards, but let’s take a look at some of their most popular cards.

American Eagle Outfitters Visa Card

American Eagle Outfitters is a retail clothing store geared toward college-aged young adults. Additionally, they launched Aerie to compete with brands such as Victoria’s Secret.

The AEO Connected Visa Credit Card earns 15 points per $1 spent at American Eagle or Aerie stores. All other purchases earn 5 points per $1.

Once a shopper reaches 2,5000 points, they receive a $10 reward coupon that can be used toward future purchases with either brand.

Cardholders will also receive free standard shipping, a 20% off birthday coupon, a personal shopping day coupon, special cardholder events, and more.

Ashley Advantage Credit Card

The Ashley Furniture HomeStore credit card (review) is more of a financing program than a true credit card. It can only be used at Ashley Furniture HomeStores and offers 4 different financing offers upon sign-up.

The 6- and 12-month financing plans do not require a minimum purchase, and the purchase may be made online or in-store and combined with discount offers.

The 24- and 48-month plans have minimum purchase requirements, but the purchase may still be completed online or in-store. It cannot be combined with discount offers.

The 60-month financing plan is only valid for in-store purchases and cannot be used with discount offers.

Banana Republic Visa Credit Card

This card was moved to Barclays as of June 17, 2022.

Belk Store Credit Cards

Belk offers 3 versions of their store card, but you have to reach spending thresholds to be upgraded from the basic Belk Rewards card.

The Belk Rewards card earns 1 point per dollar at Belk and allows returns without a receipt. If you spend $600 in a calendar year, you get these benefits plus special savings offers. With $1,500 in spending in a calendar year, more benefits are added including free shipping, quarterly “Pick Your Own Sales Days” that provide 20% off, and a 20% off coupon for your birthday.

Chevron and Texaco Visa Credit Cards

The Chevron and Texaco Visa cards earn 3 cents per gallon in fuel credits on purchases with Chevron and Texaco. Additionally, you can earn 10 cents per gallon in fuel credit when you spend $300 at other merchants each month. If you spend $1,000 at other merchants in a given month, you’ll receive a discount of 20 cents per gallon.

These fuel credits must be redeemed at Chevron or Texaco gas stations.

Discount Tire Store Credit Card

The Discount Tire/America’s Tire credit card provides a no-interest promo for your first purchase. The promotional no-interest timeframe can be 6 months, 9 months, or 12 months.

To qualify for 6 months of no interest, your purchase must be between $199 and $999.99. To qualify for 9 months of no interest, your purchase must be between $1,000 and $1,499.99. Finally, purchases of $1,500 or more qualify for a no-interest 12 months.

(There are also many credit cards with 0% interest rates for up to 18 months if that’s something you’re specifically looking for in a card.)

Lowe’s Store Cards

The Lowe’s Advantage Card provides a 5% discount on all purchases from Lowe’s. You can also choose to receive a 6-month special financing promotion if your purchase is at least $299. If your project will cost over $2,000, you will be eligible for project financing.

Additionally, Lowe’s offers 2 business credit cards through Synchrony that provides the 5% discount.

American Express also provides a co-branded Lowe’s card that provides a 5% discount at Lowe’s but can be used at other merchants as well.

Rooms To Go Credit Card

The Rooms To Go credit card provides a promotional offer of interest-free financing for 60 months on qualifying purchases.

Similar to the credit card from Ashley Furniture HomeStore, the Rooms To Go credit card really only provides an option to finance purchases since the card cannot be used anywhere else.

TJX Rewards® Credit Card

The TJX Rewards card (sometimes called the T.J. Maxx credit card) is part of the Mastercard network, so it can be used at other merchants as well. There is also a store card version that can only be used at stores that are part of TJX Companies.

Both cards earn 5X points per dollar at T.J. Maxx, Marshalls, HomeGoods, and Sierra Trading Post stores, while the Mastercard also earns 1X points per dollar on purchases at other merchants.

For every 1,000 points you earn, you will receive a $10 certificate that can be redeemed at any of the stores in the TJX family.

Walmart Credit Cards

Walmart is ending its relationship with Synchrony. In Q3 or Q4 2019, existing accounts will be transferred to Capital One, and all new accounts from the will be issued by Capital One.

The Walmart Mastercard and the Walmart credit card each earn 3% back on purchases made on Walmart’s website, 2% back on gas station purchases with Walmart or Murphy USA (though not Murphy Express), and 1% back on other purchases across the Walmart brands.

The Walmart MasterCard can be used at other merchants, and it earns 1% back on those purchases.

Synchrony Credit Cards – Getting Approved

While Synchrony does not have a “Shopping Cart Trick” like Comenity Bank credit cards to make approvals much easier, they are still considered a bank that is more likely to approve applicants.

To give yourself the best chance of approval, make sure you take care of your credit score. If you pay off your credit card bill and never carry a balance, your credit score will be in much better shape.

If you’re not paying off your card completely (which you really should be!) as a general rule, make sure that you’re not within 60% of your credit limit usage at the time of statement closing. If you ignore this, you’ll be demonstrating that you’re a consumer who really needs the bulk of their limit, which is a worrying sign to the banks!

The goal is to pay off your statement every month. If you can’t, then make sure that the payment you make reduces any balance to less than 60% of your credit limit.

For example, if your credit limit is $500, make sure your closing balance (after making a payment) is less than $300. The lower, the better!

Also, keep your oldest credit card open since the length of your opened accounts is an important part of building a foundation for your credit score.

There are many reports of people being approved for Synchrony store cards with credit scores in the 600s. While there are many factors for approval and this doesn’t make an approval a guarantee, it can give you an idea of what to expect with Synchrony credit cards.

If this credit score is still too much of a leap for you, consider starting with a secured credit card.

Easy Credit Cards To Get (Low or No Credit)

We recommend the The OpenSky® Secured Visa® Credit Card which doesn’t require a credit check and is a solid option for those looking to boost their credit score.

By boosting your score, you’ll have a much stronger chance of applying for more premium (and rewarding) cards.

Credit Card	Benefits & Info
OpenSky® Secured Visa® Credit Card	No credit check to apply and find out instantly if you are approved OpenSky gives everyone an opportunity to improve their credit with an 85% average approval rate for the past 5 years Get considered for a credit line increase after 6 months, with no additional deposit required You could be eligible for the OpenSky Gold Unsecured Card after as few as 6 months Reports to all 3 major credit bureaus monthly, unlike a prepaid or debit card View your FICO® Score through your OpenSky account, an easy way to stay on top of your credit Nearly half of OpenSky cardholders who make on-time payments improve their FICO score 30+ points in the first 3 months Your refundable* deposit, as low as $200, becomes your OpenSky Visa credit limit Easy application, apply in less than 5 minutes right from your mobile device Offer flexible payment due dateswhich allow you to choose any available due date that fits your payment schedule * View the cardholder agreement Annual Fee: $35 Apply Now (at OpenSky's secure site)

Credit Card

Benefits & Info

OpenSky® Secured Visa® Credit Card

No credit check to apply and find out instantly if you are approved
OpenSky gives everyone an opportunity to improve their credit with an 85% average approval rate for the past 5 years
Get considered for a credit line increase after 6 months, with no additional deposit required
You could be eligible for the OpenSky Gold Unsecured Card after as few as 6 months
Reports to all 3 major credit bureaus monthly, unlike a prepaid or debit card
View your FICO® Score through your OpenSky account, an easy way to stay on top of your credit
Nearly half of OpenSky cardholders who make on-time payments improve their FICO score 30+ points in the first 3 months
Your refundable* deposit, as low as $200, becomes your OpenSky Visa credit limit
Easy application, apply in less than 5 minutes right from your mobile device
Offer flexible payment due dateswhich allow you to choose any available due date that fits your payment schedule
* View the cardholder agreement
Annual Fee: $35
Apply Now (at OpenSky's secure site)

Hot Tip: If you’d like more options, you can read our dedicated article on the easiest credit cards to get approved for.

Final Thoughts

While there are clearly tons of options for credit cards from Synchrony, what they have in quantity, they seriously lack in quality.

The Amazon Store Card, Sam’s Club cards, and Cathay Pacific Visa card might be useful to a small segment of the population, but there’s a reason we don’t hear about Synchrony cards as much as Chase or American Express.

When it comes to earning miles and points for travel, Synchrony has almost nothing to offer. The Cathay Pacific Visa has its place, but it’s definitely not for beginners.

If you’re just starting out, stick with earning Chase Ultimate Rewards and follow our express guide for beginners to make the most of your credit card applications.

We also published posts on The Best First-Time Credit Cards for Travel Rewards and Cash Back as well as The Best Travel Rewards Credit Cards for Any Type of Traveler, if you want even more information to read up on.

The information regarding the Synchrony Premier World Mastercard®, American Eagle Outfitters Visa, At Home Mastercard, Banana Republic Visa, Belk Rewards Mastercard, BP Visa, Cathay Pacific Visa, CheapOair, OneTravel, Chevron and Texaco Visa, Ebates Visa Credit Card (Rakuten, formerly Ebates), Lyft, Marvel MasterCard, Nissan Visa, Norwegian Reward Card, PayPal Extras MasterCard, PayPal Cashback MasterCard, eBay Extras MasterCard, eBay Platinum MasterCard, Sam’s Club Personal MasterCard, Sam’s Club Business MasterCard, ScoreCard Store Card, Stein Mart MasterCard, Synchrony Car Care Credit Card, TJX Rewards® Credit Card, Verizon Visa Rewards Card, Walmart Personal MasterCard, ABC Warehouse, ABT, Amazon Store Card, American Eagle Outfitters Store Card, American Signature Furniture Store Card, America’s Tire Store Card, Ariens and Gravely Get the Gear Card, Ashley Furniture Home Store, Art Van, At Home Store Card, Banana Republic Store Card, Bargain Outlet, Belk Store Card, Bernina, Big Sandy Superstore, Bjorn’s, Blain’s Farm & Fleet, Briggs & Stratton, CareCredit, Carpet One, CarCareONE Store Card, Pep Boys CarCareONE Card, CheapOair, OneTravel, Chevron And Texaco: Techron Advantage Premium Card, Chevron And Texaco: Techron Advantage Card, Citgo Rewards Card, City Furniture, Conoco Store Card, Discount Tire Store Card, DX Engineering, Electronics Express, Ethan Allen Store Card, Flooring America, Freedom To Ride, Guitar Center Store Card, Havertys Store Card, Hudson’s Furniture, Husqvarna, JCPenney, Jewelery Exchange Store Card, Kraft Music, La-Z-Boy, Lenscrafters, Levin Furniture, Lowe’s Store Card, Lumber Liquidators, Maaco, Mavis Tire, Mattress Firm, McCoy’s, Meineke, Metro Mattress, Midas Store Card, Mohawk Flooring, Morris Home Furnishings, Musician’s Friend, Napa EasyPay Store Card, Nautilus, Newegg, P.C. Richard & Son, Regency Furniture Showroom, Rooms To Go, Sam Ash, Sam’s Club Store Card, ScoreCard Store Card, Sewing & More, Shaw Floors, Sheely’s Furniture, Shop HQ, Sleep Experts, Sleep Number, Sleepy’s, Specialized, Stein Mart, Summit Racing Equipment Speedcard, Sutherlands, System Pavers, Sweetwater, Tire Pros, TJX Store Card, Walmart Store Card, Westrich Furniture & Appliances, Value City Furniture, Amazon Prime Store Card, Cathay Pacific Visa, and Sam’s Club Mastercards was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Featured Image Credit: Pavel Kapysh via Shutterstock

Frequently asked questions

Who / What is Synchrony?

Synchrony is a consumer financial services company that provides over 120 credit cards and store branded cards.

What kinds of credit cards does Synchrony issue?
Like Comenity Bank, Synchrony issues many store cards and store credit cards. Additionally, they also issue the Cathay Pacific Visa which earns Asia Miles directly.

How do you know if a Synchrony card is a store card or credit card?

A credit card from Synchrony will operate on the Visa or MasterCard network as signified on the card. It can be used anywhere that accepts these payment networks. A store card will not have this designation and can only be used at the store that issues the card.

What are the best Synchrony credit cards?

Some of the best cards offered by Synchrony are the Cathay Pacific Visa, the Amazon Prime Store Card, and the Sam’s Club MasterCards.

Does Synchrony report to credit bureaus?

Yes, Synchrony reports to the three main credit bureaus – Equifax, Experian, & TransUnion. This is usually done once every 30 days, corresponding with a certain point in your billing cycle.

How do I contact Synchrony?

In order to reach the appropriate representative to address your concerns, Synchrony recommends calling the customer service phone number on the back of your specific credit card or store card, or you can call the phone number listed on your account statement.

However, if you do not yet have a Synchrony card and you would like to make a general enquiry, you can contact customer service online or by phone at 1-866-419-4096.

Where is Synchrony? Does Synchrony have a branch?

The headquarters for Synchrony is located in Stamford, Connecticut. Synchrony lists its branch address as 200 Crossing Blvd, Suite 101, Bridgewater, NJ 08807.

Does Synchrony have an app?

Synchrony has an app called MySynchrony however, you can only use it to manage private label credit card accounts. Alternatively, many retailers will have their own app you can use to manage your store branded card account.

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About Spencer Howard

Always a fan of flying, it was only natural that Spencer was drawn to finding a way to improve the travel experience. Like many, he started this journey searching for cheap flights to take him around the world. This was fun for a while, but Spencer was intrigued by the idea of flying in business and first class! Throwing himself into what became an extensive research project, Spencer spent 3-4 hours per night learning everything he could about frequent flyer miles over the course of several months (he thinks this is normal).

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

196 comments

Christine Burrows September 25, 2017
This company will cancel your card or lower your credit limit – even if you pay your bill on time, pay extra each payment, or pay it off every month! What’s the point of trying to build good credit, only to get punished for good behavior! 🙁
Reply
- Bobbie W January 7, 2018
  This just happened to me with one of my Synchrony cards, I have several. They refuse to reopen my card because they say I had a payment returned. After investing, a mini while I’m on the phone, with two account managers later, is realized I made two payments so my bank sent one payment back. Mind you both payments were for the same exact date. The bulk was paid in full as I’ve never carried a balance on my Amazon card.
  I never even got a warning. I didn’t even know my card was canceled until I called. This happened in November. I was so able to use my card all of December, which I did in numbers, but paid it in full before the end of December. Even charged $11 this month and paid it. Yet my prime membership payment wouldn’t take. I wouldn’t have ever known they even closed my account.
  Reply
  - Dawn Russell February 16, 2019
    I had an Old Navy card with them and I always paid the balance in full and they closed my card. Then I got another card with them for Dental expenses, and I paid it off and they lowered my credit by half. Then I got a flex card with them and I paid it off in about three months and they took about $500 off my credit. This is illegal and we need to get a lot of people involved file a class action lawsuit!
    Reply
    - Charlene Stewart April 6, 2019
      Dawn, I agree with you a class action lawsuit. They are doing this to many people. Theu close my accounts because my personal bank made an error on my credit report. This dropped my credit score!
      Reply
      - Pissed off customer March 26, 2020
        I have a synchrony bank card for Lowes and they have cheated me out of about $5000 – $6000. I have filed disputes and they take about 90 days and then do nothing. In fact, my bill went up instead of down. I had a balance of $8739 in November. I bought some stuff online that was returned and then I purchased it again by going to the store. They said one thing was out of stock but they could go ahead and deliver the other two. The salesperson I dealt with went on vacation and handed it to someone else and then she went on vacation and handed it to somebody else. They never put SOLD on my two items they were supposed to deliver. When I ask them when why they had not delivered them, they said they had not arrived yet. They sold my refrigerator and Stove to another customer and it was the last of each of them. The dishwasher was all that was supposed to be ordered. So everything went back. My bill should have been the same as it was minus any payments I had made and plus my interest. I bought nothing else. Everything went back, but now I owe far more than before I ordered. They also charged me for a trailer that never left their lot. I bought and then canceled it before I ever left the store because they had no trailer hitch. I told him to just cancel it and he said, “I cannot cancel it because I never did run it.” He lied. It was $787 and some change and they never would take it off my bill.
        I would sue them but with a class action, we would end up with nothing anyway. The lawyers always get a lot but the people suing might get $5 or $6 each. I am seriously thinking about bringing a lawsuit against them since they did that and they let a shyster get stuff on my card back in 2015 and never did anything about that either. Somebody told me I ought to just charge my bill to the limit and then not pay, but that would ruin my credit.
    - Wanda August 9, 2019
      Synchrony Bank just canceled my Lowe’s card because I fell a payment behind on my Sams Club. My Lowe’s card was never late, always paid, so how do they get away with closing a card on another account. If they are mad about me being late on my payment, don’t they think it should be Sams Club card that they should close? I didn’t think they could do such a thing. That is deliberately ruining a persons credit. I honestly thought that was against the law! I think some of these stores should get rid of Synchrony Bank before their own businesses go under. I know I won’t be shopping any of these stores that deal with Synchrony Bank ever again. Since they closed my Lowe’s card, does that mean I don’t have to pay off the balance? I am sure a card can’t be closed if there is still a balance on the card. Count me in on a class action suit!
      Reply
      - Lee September 8, 2019
        They didn’t want to close the card that had a balance in fear that you would stop paying it all together. So they closed a different one.
      - Pissed off customer March 26, 2020
        I have learned that Lowe’s can do whatever they want to and get by with it. I have also learned that most accounts through Synchrony are the same. The only problems I have with my credit are all Synchrony. I had PayPal, I had I got cheated there about $10,000. It took 9 years to pay off a printer that was damaged. I had to pay or ruin my credit. I just got that printer paid off about four months ago. I had been paying on it since 2010. My Walmart card through Synchrony was the only Synchrony account that I had that I never had problems. All other Synchrony has been a fight over getting cheated and they never fix it.
      - G.Benbow June 20, 2020
        A credit score is lowered when you have too much available credit so Synchrony lowers your credit limit to make you max out the card which now lowers your credit score.
        Count me in on the class-action lawsuit.
        Synchrony Bank closed my Lowe’s Store Card with an existing deferred interest promotion that wasn’t supposed to expire until 11/20.
        This bank closed my Beall’s card with an outstanding balance still on the card.
        They closed my JC Penny store card.
        Guess the reason this bank closed my accounts is that I have never let this bank charge me any interest fees so they can’t make money off of me.
      - Elecia July 22, 2022
        Worst credit card company to deal with. They deliberately ruin your credit. Just had one credit balance lowered and another one closed for no reason. The one that was closed didn’t even have a balance on it. I have never used it. I Will be closing all of my credit cards through syncrony. I don’t want to do business with a company who ruins their customers credit for no reason.
    - Mix Bell September 29, 2019
      BTW , if you read the very fine print located in on that very thin, small print, paper that most people throw away when they receive their card , you will see that by using their card, YOU AGREE TO THEIR TERMS and one of those terms is that you waive your right to any type of class action lawsuit against them. Everything must be settled through some arbitrator, BS!
      Reply
      - Valerie October 1, 2019
        I have several cards and I have never had a problem paying on them each month. Some of my cards have been lowered because my credit score changed due to my income decreasing. They notified me of the change and explained why.
        My suggestion to everyone don’t use the credit because you have it but try to use it when needed or necessary. I had to learn the hard way about having credit and what it means to use it wisely and I am grateful to Synchrony Bank for taking a chance on me when I needed to establish credit and value them for their constant communication of when payments are due and why things change. I pray that those that are not happy will one day understand why. Be blessed……
      - Oga April 13, 2020
        This woman from Synchrony bank called my house at 9 pm for a payment last month to pay off this account. When asked about calling so late she said she could call up to 11pm at night. I warned her there are laws against this. Found out I am paid off with a credit. Damage to credit score Will be paying off and closing all accounts with Synchrony bank.
      - Lisa April 6, 2022
        Take them to small claims court. You can do it for anything under $5000. It’s only a $45 filing fee plus an additional $55 or so if you want them to be formally served by the local sheriff. Keep in mind they might be backlogged with all the eviction notices they’re serving.
    - Guy Benbow June 20, 2020
      Synchrony Bank closed my Lowe’s Store Card with an existing deferred interest promotion that wasn’t supposed to expire untill 11/20.
      This bank closed my Beall’s card with an outstanding balance still on the card.
      They closed my JC Penny store card.
      Guess the reason this bank closed my accounts is that I have never let this bank charge me any interest fees so they can’t make money off of me.
      Reply
    - Tonia Bazaar White October 27, 2020
      They have done this transaction to many people and I was told it was not illegal.
      Reply
    - Melissa Sharp August 11, 2021
      They did it to me too. Lowered all my limits made it look like I overcharged 4 cards then closed all of my accounts and ruined my credit. Comenity did it too, one after the next. Absolutely destroyed me. Then while paying them 100% payment history on time, they closed the rest of my accounts which caused my banks to close theirs. It’s ruined me. I used to have a 740 score it lowered even while paying in full on time.
      Reply
  - Sandra May 4, 2019
    They don’t bend or listen to reasoning. They initially approved me for $1,200, after my first missed payment they lowered my credit limit to $200. I have used my Amazon card and paid in full for over a year now and they still won’t increase my credit line. It’s definitely not my credit score, because I was since approved for a $15,000 American Express card. That’s ok though. On the positive side of it, this decision limits my purchases. I sometimes buy on impulse. It’s definitely not my credit score.
    Reply
  - William Gillespie July 26, 2020
    Did you get this fixed? I had the same issue with my amazon card Any info would help.. my email is [email protected]
    Reply
- Wendy Semyck May 14, 2018
  me too
  I paid it off early and they cancelled the card. I had points built up too. Wonder if they will be honored by Amazon? I wish I would have finished my shopping cart before they did this as I have a bunch of home school curriculum in there and really needed to have this as an option to help pay for it.
  Synchrony also lowered my limit to my then current balance which was 1/8th of the previous credit limit on JC Penney and cancelled my Lowes card directly after I paid it off.
  Synchrony will be taking over for comenity with PayPal. I’m expecting to see my paypal card which I paid off two months early to be cancelled when they take over in July. Makes my stomach turn. too big for their own good.
  Evidently, I won’t be shopping at some of my favorite places. Synchrony is NOT good.
  Reply
- Ryan June 26, 2018
  Oh you are so full of it! I have many, many bank cards and store cards from Synchrony Bank — I have been with them well over 10 years. I have never, not once, had my credit limit reduced! I receive regular credit increases all the time! Synchrony Bank is the best!
  Reply
  - KIM August 24, 2018
    Well aren’t you lucky!! And no he ISN’T full of it!! I had 3 different accounts closed by this company and had either ZERO owed to them or less than $200 on the card AND was UP TO DATE if there was a balance! WORST COMPANY I HAVE EVER SEEN!
    Reply
    - Kaz November 15, 2018
      The worst ever. Barely used the card, paid it in full and they closed my account. We ask why, they said I have several credit limits and they considered me a risk. So I guess I should have not brought a new truck and they would have let me keep the little $1,000. Please, guys bank with Chase, Amex and such. Stay away from Synchrony their ratings are low. Everyone seems to have similar complaints
      Reply
      - L Lockhart June 28, 2020
        Absolutely
    - Debra March 11, 2020
      I AGREE! I’m not shopping anywhere that uses Synchrony! They are RIDICULOUS!!! I’ve paid off every Synchrony card only to have them decrease my credit line at JCPenney, cut off my $300 limit at Old Navy, and cut off Care Credit, which some had ZERO BALANCE…
      I’ll go elsewhere.
      Reply
      - Ms B July 21, 2020
        I had a $2800 credit limit on one of my cards. I don’t use it and my limit was lowered to $400.
      - Clarence March 22, 2022
        I have 3 accounts with this bank and paid all of them in full. I sent an extra payment by mistake for $5330.00, so I called them to get my money back. It has been over 30 days and they keep saying that the check has not been processed yet but they cashed the check and it will take 5 to 14 days and that I have to call back. I’ve called about 10 times or more, no one seems to care. I’m closing any accounts that I have associated with this bank and will also be glad to join the class suit. Please let all of the stores know that you will not be shopping there anymore.
    - Tabitha December 21, 2022
      I definitely agree.
      Reply
  - Di October 8, 2018
    Hmmmm strange and you must be lucky cause I had a limit of 1000.00 and never spent anywhere near that and paid off my balance every month and they reduced my limit to 500.00 and still paid off every month and received a email tonight alerting me from credit karma I had a closed acct .. so they closed my account out without reason NEVER missed a payment
    Reply
    - Trish January 2, 2020
      They did the same thing with my credit account. I had a limit of $3500.00 with a zero balance and they lowered me to $500.00! I wasn’t using the card at all and they lowered the limit for no reason. I hate Synchrony Bank and will be posting about their unfair credit practices.
      Reply
      - Steffye April 30, 2020
        Seems to be a going trend with them. They up and closed my Sams club card years ago. I should’ve learned my lesson. Just today they up and closed my Lane Bryant card. It had a $0 balance and paid on time. I let them know how I feel because it negatively affected my credit.
  - TWhite March 26, 2019
    It is true, they can and will lower your limits and or close the account. I currently have over 15 cards with them; last year my credit card usage percentage went up on my credit report. Within about 4 months, my credit limits started to lower as they seem to have thought I was a high risk. I did, however, get a letter for each account that was lowered. I had 3 cards closed all together that have always been in good standing. Once my credit utilization went back to around 30% usage then I got my limits back. Also if I have not used a retail card in over a year, I will get a letter basically stating I need to use it or lose it.
    Reply
    - MJ Johnson April 16, 2022
      I thought it was just me. I’ve had 3 accounts under Synchrony. They closed my Ashley for a missed payment of 3 days. Lowes closed my account and I had a balance of only $11. Old Navy is the worst, they closed my card because my credit score went down 8 points. I’m confused about how they’re getting away with this stuff. Makes sense now why it was so easy getting credit with them. A trap for those establishing or looking just increase. I’m in for a class lawsuit keep me posted for sure.
      Reply
      - J Schatz April 24, 2022
        I just had my Fancash card by Synchrony for basically no reason, no warning. I didn’t have a balance and I got a letter like they pulled a credit report. I have high balances on my other cards, my use of credit was high which is bullshit. They did the same on my Old Navy card as well. They are the worst and I will make sure any card I apply for from now on is not issued by Synchrony.
  - Mrs. Robin H June 4, 2019
    I totally agree with you. I have several synchrony cards. I’ve never had a problem with them lowering any of my credit limits. Several of my cards are paid in full & at least 3 of them I’m currently carrying a balance on.
    I’ve never missed a payment on any of my cards. I don’t know what the real reason is these people are complaining about them lowering their limits and canceling their cards. But I think it has to be something else than just non-use of the card.
    My husband missed a payment on one of his cards and they lowered his limits, but it was because he was irresponsible with managing his payments. His fault, not theirs which is why we have separate credit cards, because I handle my bills differently than he does.
    I love synchrony… They really helped me build my credit score &a they have never turned me down for one of there cards.
    Reply
    - Eustacia N. June 13, 2019
      I initially was approved for $300 and without warning, they dropped my credit limit to $150. I called to complain and they said my credit score had changed? I’ve had the card for almost a year, so it’s really strange that two other cards have raised my credit limit to $2000. So if they don’t want my business I will take it elsewhere.
      Reply
      - Jarrod West June 16, 2019
        Hi Eustacia,
        I’m sorry you’ve had a negative experience, but please be aware that we have no affiliation with Synchrony Bank. We are Upgraded Points, a blog specializing in providing credit card and travel-related resources. For more information as to why your credit limit was lowered, I would advise you to call the customer service number on the back of your card.
    - No thanks June 8, 2020
      My card was canceled due to delinquency on my credit. It brought down my credit. The delinquency was a mistake and was promptly removed totally from my score. I called them back and they said oh well and refused to verify this by pulling my credit again. This was a result of a clerical error at my university and not personal irresponsibility. The “real reason” people are complaining is because this company is ruthless and very open about how little they care about how they affect their customers and if it was justifiable. I’m glad you are in the percentage who have not been treated poorly, but there are other experiences out there besides this one positive experience you’ve had. I don’t believe everyone is more “irresponsible” than you and handles their finances apathetically before this company cancels their card.
      Reply
  - Jerry June 8, 2019
    I started with a Fred Meyer synchrony card for jewelry, and then a purchase at Mattress Firm, They have INCREASED my credit limit. I am paying ahead of schedule and on track to have both paid off early. So far, so good.
    Reply
  - Rickey October 20, 2019
    I agree. I never had a problem with them. They never lower my card balance and I had a family emergency one time and they were great to work with. They let me skip a payment and the next month I paid my bill as usual and never had any issues. I only regret that Capital One took over my Walmart card and it is no longer with these guys.
    Reply
    - Lynn Fields May 2, 2021
      I’m glad my Walmart card is with Cap One. Synchrony just canceled 5 of my cards that I just paid off. 2 other their employees took it upon themselves to provide me with their know it all self-righteousness, giving me false information causing my payment to post twice, when in fact it didn’t because I told them that a EFT was not permitted on the type of check that I gave them. One said it will go through, the 2nd said no problem just give me the routing number and the bank account number off the check. 3 days later I get a call that neither option worked and my account went into NSF mode and triggered 5 other accounts to be closed without my knowledge including one I have had for 27+ years.
      Reply
  - Not true November 11, 2019
    You work for the bank? I’ve experienced this as well and lost over 100 points since they bought PayPal, and have two credit cards with them for playing with my credit limits! We need the Attorney General on them and to start a petition against this bank.
    Reply
    - Lalith Abeyratne September 5, 2020
      yes, I am with you.
      Reply
  - KIMBERLY January 20, 2020
    Don’t try to dispute a transaction…they will NOT be on your side or assist you in any way. Beware!!
    Reply
  - Tee September 28, 2020
    It’s 2020 now…you still good with Synchrony?
    Reply
  - Sharon Edmonston May 28, 2021
    I have had synchrony bank credit cards since 2008 and always pay on time with auto pay. Paid in full every month on all my cards. They canceled all of my cards with no notice at all. My credit score is in the 800’s. Makes no sense to me!! I will never do business with them again,
    Reply
    - Linda April 12, 2022
      Same thing happened to me! I have an excellent credit score, pay my credit cards off every month and they just canceled all of my cards with them! Have had my Amazon and PayPal for years. In fact they just raised my credit limits 2 weeks ago! Guess they wasn’t making enough money from me?
      Reply
  - Raul August 13, 2021
    They closed my account with a balance and I never ever missed a payment, and I paid the balance in full each month. I will never do business with them ever again.
    Reply
- Ngee April 4, 2019
  I am totally baffled by this. I never was late, paid to zero balance, and my card was canceled. I only have one card thru Synchrony otherwise I would just cancel all my cards. I will NEVER apply for credit from any of the cards offered thru Synchrony again!
  Reply
  - Lois Darr April 11, 2019
    I did not know until yesterday that they owned PayPal. I got a message that my account was suddenly being processed by Synchrony. Unclear why. I had just paid off in full two other accounts with them. I had found them very difficult to deal with already due to the odd due dates and personnel lacking in knowledge. I am in for a class action suit. But are they a U.S company? Maybe not and that is how they get by with this.
    Reply
  - P Price November 7, 2022
    Synchrony Bank closed my Citgo Gas card. $800 was on time and paid off every month. Ashley Furniture $4000, didn’t get a chance to use it. Closed both and my credit score dropped by 35 points. SMH
    Reply
- Cathy Gonzalez August 29, 2019
  Yes, your right about this, if your credit score drops, they lower your limit quickly on all cards listed.
  I have experienced this myself.
  If your balance is high and paying on time, they will still lower your limits.
  Reply
  - andrew August 17, 2021
    Synchrony “financing loan” destroyed my credit! & will take forever to repair
    I had a 750+ credit score until June when my ac went out. All my accounts are paid in full with no late payments. So I qualified to finance system heating & cooling system for a 5yr 0% interest loan & was approved for the $11,500 for the HVAC system from the company I bought it from, through synchrony.
    Well, I didn’t realize that I would basically be adding a maxed out 12k credit card to my credit score. My 2 other cards only add up to $3-3500. So as soon a “loan” hit my credit report it caused my score to take a 110pt + nose dive because even without using any other credit it shows I’m utilizing 90% of my available credit even with a 0 balance on everything else!
    So this 0% financing basically screwed my credit & any chance to finance anything else for years until it’s 70% paid off. It sounds like they’re just going over the credit limit so it’s still maxed out. This completely defeats the purpose of 0% financing.
    Reply
- Denise November 7, 2020
  Yes! They have closed TWO of my cards because I paid them in full and haven’t used them in over a year! All while issuing me a different card. It makes no sense. When I called to ask why they closed my account, they said that I wasn’t using it. Ridiculous! Just because you don’t you’re card all the time doesn’t mean you won’t use it again. I plan on avoiding their cards moving forward.
  Reply
- Katrina Devlin November 10, 2020
  You’re exactly right. They closed my belks, Walmart, and Old Navy. They are full of crap. I’ve paid them on time every month even extra. They took them away.
  Reply
- Mandi February 19, 2021
  So true! Like another comment read, synchrony will close your account even if you’ve been paying well & on time. Without notice…just because they feel like it. I do not recommend Synchrony bank if you’re not paying in full monthly. Totally unfair Bank they are.
  Reply
- Sharon November 5, 2021
  Exactly. When I called them and asked why, they said I was a risk. So since I haven’t missed a payment at all and I still had available credit…I feel like when they canceled my card, they relieved me of the balance owed!! Dropped my score by 9 points. What’s the point of trying to build credit?
  Reply
- Gary May 11, 2022
  Yes, it happened to me. I had good credit and I lost over $50,000 worth of credit cards with synchrony Bank and only owed them about $7,000. They canceled all of my cards for no reason. I paid on time more than a minimum payment each month. It’s a shame and they should be held responsible.
  Reply
- Paula September 11, 2022
  Yes, they just closed 4 of my credit card accounts
  Reply
- J October 7, 2022
  This is what happens when you let AI do a human’s job. All these people keep saying, they canceled this, they lowered that, when really, “they”, is just one computer program. Welcome to the future everybody.
  Reply
- Bill October 25, 2022
  This company will lower your credit limit at anytime without notice, I have a sams club credit card and always paid it on time, a payment was a day late do to a holiday falling on my due date causing it to post a day late. they immediately dropped my limit from 3000 down to 200 causing my usage to blow up to 90 percent and a hit to my credit score. Very frustrating ! What reason would you keep a credit card with a 200 dollar credit limit. Thats a joke! will be cancelling it asap.
  Reply
- Angie January 11, 2023
  You are sooo right! They just lowered my credit limit and I do pay my bill on time & pay more than my required amount.🤪😒😟
  Reply
SLT January 16, 2018
I experienced my Ashley account limit decreased by $900 without forewarning or understanding why. I made a practice of paying well over the amount despite hitting a rough patch due to mother suffering a massive stroke with paralysis and becoming her caretaker. Life happens, but I felt punished.
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George Bohrer January 25, 2018
I don’t know what is going on with Synchrony. I opened a Discount Tire CarCareONE account with them when I bought tire at Discount Tire. After doing so, I never heard from them again. I never received any monthly payment invoices. Nor did I receive any correspondence as to the reason why they where not being sent. I did visit Discount tire several times and called a number they provided. However, Synchrony did not address my concern. It seem as if they had forgotten me. Soon or later, I expected them to get their act straight. I work in Customer Service and know that sometimes “things happen”. To my dismay, I learned that Synchrony charged off my account to a company named Midland Credit Management who is now suing me for non payment. This situation is absurd. I was never given any opportunity to make kind of payment to them. They sold my account without giving me any chance to rectify the adverse situation that was totally caused by their negligence. I am livid. This matter has caused me great harm to my credit score. This in turn has caused me to delay sorely needed home improvements, dental and other medical procedures. Anyone out there experience the same problem??
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- Wendy Semyck May 14, 2018
  WOW! Nearly had that happen to me with one of the Synchrony bank cards! I consider myself lucky that I figured it out online and started making payments through the website. They were not sending paper copies of the bill or emailing me. Contacting the store did nothing. Sorry this happened. I Hope that someone gets it fixed for you.
  Reply
Nancy Norsworthy February 2, 2018
can i make cash withdrawals from credit card ? if so where do i make this transaction?
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- Alex Miller February 2, 2018
  Nancy – you’ll be able to withdraw cash from a credit card using via an ATM but I would NEVER do this. It’s called a “Cash Advance” and the interest rates and charges are unbelievably high. I would only ever consider this in an absolute emergency!
  Reply
- Jerry May 9, 2018
  Never make cash withdrawals from credit cards even with a very good credit card. I just opened this credit card and do not even plan to use it much it is only to raise my credit score. In other words treat a card like it was closed or like a debit card. Also keep reading how this bank closes credit accounts for no reason.
  Reply
Rob Tapp February 2, 2018
Do not apply for this credit card.
Synchrony bank does not handle transactions properly.
You get frequent phone calls from their 800 number and they barely speak English and try to scam you for more purchases.
When talking to their management they seem like they are on interested in your problem.
Do not apply for this credit card for any credit cards through synchrony bank
Reply
- Lalith Abeyratne September 5, 2020
  yes, they are not good people.
  Reply
John Doe February 8, 2018
Every comment on here about this awful bank I have experienced. They charged my bank twice in 2 days on same store. They don’t help you when you are financially strapped for a temporary time. They charge outrageous late fees even when you have made payemnt arrangements bc they failed to tell that you have to make scheduled payments on your original due date. They don’t speak English very well and keep you asking same questions over and over. They will harrass you non stop calling every day at least 6 or 7 times if you are one day late. I don’t know why so many companies use them. Don’t get this card with any store or one of their sister cards.
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- Tyler September 10, 2018
  I’ve been paying 1/4 of my monthly payment every Friday for the last 9 months.
  In the last 2 months, both my Lowes account and my Matress Firm account have been getting charged late fees. All of a sudden my payment method doesn’t work, and although they “appreciate my weekly payments” that cover the monthly balance and then some…it’s not enough to avoid the late fee.
  I’m done working with this company.
  I’ll be getting a personal loan to pay off all my accounts with them and just use our credit union’s credit card.
  Reply
  - John June 5, 2020
    Just because you pay every Friday, does not mean you’re hitting the minimum payment by the due date. You still have to pay the entire monthly payment, by the due date. That is not their fault, it’s yours.
    Reply
- W. Ferguson February 4, 2019
  All of the negative comments regarding these folks are so true. Stay away at all costs! Or it will cost you…
  Reply
Mario February 19, 2018
I have three different cards with them, and with all due respect, I have never had an issue. I make my payments on time and when I asked for credit increase I’ve gotten them. Unlike American Express and Discover that took it on themselves to lower my credit limit and put the account at 80% utilization.
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- Jonathan March 16, 2018
  I agree. I have nine accounts with these guys. They are great. Very generous with increases. Payment processing is reasonable. No complaints.
  Reply
  - Sharon Edmonston May 28, 2021
    I had no complaints until they without and notice closed all 4 of my accounts after being an excellent paying customer for over 13 years. Never once late. Always paid in full with auto pay.
    Reply
- LC April 3, 2018
  Yes, sorry but same here – I have had my Amazon Store Card account the longest – also have Discount Tire and recently got Care Credit. You can link all your accounts into one online portal and schedule and pay that way. Very simple.
  Reply
  - Iam Notpleased April 23, 2018
    On the Amazon card they have the 6 month 0% APR for purchases over $100. Think twice about programming 6 equal payments of $16.67, Synchrony will make the minimum payment $18.00, if you think you can divide the balance in equal installments this is where they get you. You will get a late fee of $21 for not paying the $1.33 balance.
    Reply
  - michael May 20, 2018
    How do I link all accounts together on one site to keep track of them?
    Reply
  - YY May 30, 2019
    This company closed 3 of my accounts in the same month. They all had a $0 balance and the reasons they gave were bogus – I always paid my bills. They did me a favor because now I won’t be shopping at any of their stores, period.
    Reply
  - Donna April 26, 2022
    What is the website to go link all accounts into one?
    Reply
- Dory April 4, 2018
  I totally agree! Between my husband and I we have several accounts and have never had an issue! Increases come unexpectedly, bills come in, customer service is wonderful once I got their number saved. I have to say if you have an account with any company and you know you owe them money YOU have to be proactive in contacting that company to find out how to pay. Synchrony had a website that keeps all the cards you have with them so there is no reason to say “I don’t know how to pay”!
  Reply
  - Celeste May 3, 2018
    I agree as well. I have Care Credit with $15,000 limit, Amazon $7000 and Care Care One $4000 and City Furniture and Ashley Furniture $3000 and Old Navy and Lowe’s $7000. I didn’t start with those limit, every six month they increased my limit when asked, for the past two years and I have never had any problems with them. Never needed customer service so I’m not sure about that. I love all the benefits of my cards. All of them have no interest payment options which is what I always use and pay way before the promotional period is over. They even upgraded my Old Navy to Navyist Visa status. Truly a great bank that gave me a chance and helped me grow my credit. I asked for a credit limit increase even when I didn’t need it just to have high availability so my credit utilization can always stay under 20%. I’m not sure where these complaints are coming from. The only thing is with Care Credit if you don’t use it for a year, it closes. I had to reopen one, from now I can just make a medication purchase to never let it close again.
    Reply
- Lynn Fields May 2, 2021
  I never did either 27 years on one card…and poof it’s closed!
  Reply
Jamie February 25, 2018
Do not even consider getting any cards whatsoever from this company! Every comment you have heard above is absolutely TRUE!! They are a horrible horrible bank to do any business with!! Save yourself the stress, aggervation and heartache and find another financial institution! I’m serious!!
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- Jamie February 25, 2018
  Thank you Jamie
  Reply
Tre. B February 26, 2018
I have being with this bank for a while and I am very pleased. Never ever had any issues, never ever being later, no statement issues, no customer service issues,never asked for credit increased those came at their will. I will be around them for a much longer time to come.
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Gary Bergstrom March 3, 2018
I also have a few cards from synchrony bank , make up to 4 times the minimum payments every month, never late, but was short on payment for a couple days and they took $2500 off my credit limit. Not happy because I had paid at least 4 times the minimum the month before. A lot of my payments will carry over into the next month. I’ll look to see what I owe and it’ll say $0 balance due, but still pay! They said I had too many cards with high balances. But I pay them every month, sometimes weekly.
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Scott March 10, 2018
I had a family issue, and had a drop in my overall credit score due to late and a non payment on a different company credit card. Within the month, Synchrony dropped my QVC card limit from 2000 to 100, plus dropped my 2 other cards to the limit I already was at, reducing over 3000 of my credit – leaving me with absolutely no credit with them except what was owed (even though I pay Synchrony early and double the minimum). The problem on my credit was with Discover and had nothing to do with Synchrony. Due to family issues I had to choose who to pay, I chose to pay Synchrony because I had more cards with them and used their cards more and Discover card APR was much higher and had previous issues with Discover. So I trusted Synchrony more. Big mistake, they screwed me over and ruined my credit by destroying my balance to credit ratio lowering my credit by over 130pts! Absolutely Ridiculous!
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Carrie March 15, 2018
Synchrony Bank stinks! They lie to the credit bureau on your account status, and close your accounts immediately once you pay off your balance. No chance of establishing credit with this company. Don’t waste your time!
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- Celia George October 1, 2018
  Synchrony does not lie. And, no, they do not close accounts – willy nilly. If you make your payments as agreed – Synchrony is THE BEST! NO INTEREST purchases! Synchrony is NOT a waste of time….you are incorrect.
  Reply
  - Kaz November 15, 2018
    She is not lying Celia, synchrony is a waste they do close accounts that are paid off with no usage. Besides look at the ratings on a percentage 82% are complaints. I’m sure your one of their CSR’s. SMH
    Reply
  - Sherry March 7, 2019
    B.S! They closed my account, I was not behind on any payment, on auto pay from day one, they increased my CL twice without me asking, them boom closed account out of the blue! Nobody could tell me why, I was told to call CB and they told me they have no idea why, to call Synchrony back! DO NOT DEAL WITH THESE CROOKS!
    Reply
  - Wanda August 9, 2019
    No, you are incorrect!! They closed my account with Lowe’s for no reason whatsoever! Payments were made on time, extra money paid on it! They closed it Nilly Willy!! Rest assured you will see, if you are smart, get out before things start happening to you!!
    Reply
  - marjorie tolbert October 14, 2020
    Thats not true they closed my accounts and I paid on time it is in the fine print.
    Reply
  - Kj July 25, 2021
    I disagree. They are a horrible bank. They closed my account and I have zero balance on the card. Just because you have zero balance on your on your credit doesn’t give them the right to change your account without your approval. I just closed my account after almost 15 years. That’s not right.
    Reply
Sandra Smith March 23, 2018
I am so disappointed with this bank. I have paid all my cards on time and they still closed some of my accounts and dropped the credit amount. I have never been late. I don’t understand how they operate. I opened a Lowes account to do some work on my home and unexpectedly they closed the account, before I could get the work done. I am so disappointed.
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- Mary September 25, 2018
  Synchrony Bank sucks they lowered my Wal Mart limit from $1500 to $130 I refuse to use the card anymore maybe they will close the account.I truly don’t care at this point
  Reply
- Wanda August 9, 2019
  Same for me! I don’t see how they are getting away with what they are doing.
  Reply
D April 2, 2018
I had three Synchrony Bank credit cards: JC Penny, Rooms To Go and Ashley Furniture. I never ever paid them late and always paid them before the payment due dates. I had zero interest for 48 months with Rooms To Go (limit $8,000) and Zero interest for 24 months with Ashley Furniture (limit $6000). I was never anywhere close to the limits being they used to increase my limits for years with JC Penny which was $5000. I never even went over $500 spending with JC Penny after being with them for over 10 years because I prefer Macy’s. I paid Rooms To Go off early in 24 months and Ashley Furniture off early in 10 months this year. I always paid JC Penny off at the end of every month and sometimes it went for months without being used and a zero balance for months. Fast Forward: They closed all my accounts right after I paid them all off this year right away due to them pulling my credit scores. They said even though I never had any problems with their credit cards I was now a risk to them. NEXT…..My credit score went down by 100 points due to them closing all of my accounts after I paid them all off and never had a late payment on my credit report for them. It shows closed by creditor on my credit report. My credit score only dropped because I was sick for 3 months and got behind on 2 loans. I busted my butt to always pay Synchrony and they screwed me over big time. No worries when my credit score goes back to being over 700 again. I will never ever open any accounts with this company, they punish you for doing the right thing and I hate this company!
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Dinah Joel April 14, 2018
I have a perfect pay history and have many Synchrony cards since 2015. I have never been late, always pay weeks before due and many times 3 – 4xs my minimum payment or pay off. Just recently I had a derogatory remark made on my credit bureau for a hospital bill of $249. I am fighting with the hospital and my insurance on this. I know I should have just shut my mouth and paid it. Well, I just paid off JC Penney and they closed my account due to that negative remark on my account. That should not have anything to do with my history with JC Penney. I am not dealing with them anymore. I have lost all respect for a company, that sees me as a risk even though it is only a $249 hospital bill.
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- David August 10, 2018
  It is my understanding that medical bills can’t be listed on your report. I could can be wrong but I thought that law was passed two years ago.
  Reply
  - Christine Krzyszton August 15, 2018
    I did some research on this topic because I had heard there was a change as well. Here is the information from Experian on medical bills and your credit:
    “If a medical bill is left unpaid, the debt can be sold to a collection agency. The collection agency can then report the account to your credit reports, although the name of the doctor or medical office will not be revealed. Once on your credit report, medical collections can remain for seven years from the original delinquency date and can hurt your credit scores, just like any other collection account.
    Experian no longer displays medical collections on a credit report until they are 180 days past due. This grace period gives individuals with medical debt six months to resolve any insurance or billing issues and to make payment arrangements if necessary before the past due balance is reported. After six months, the medical collections could become part of your credit report. However, the newest credit scoring formulas from FICO and VantageScore do not weigh medical collections as heavily as other types of collection accounts and may not count them at all after the collection is paid.”
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Ronda Idland April 15, 2018
I have not received my Amazon card. Can I use my Visa to pay my bill? I would really like to get it taken care of! -Ronda Idland
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Ann April 19, 2018
I had CareCredit before Synchrony Bank took over. Now I am about to close my account. I was mailed a promotion and I signed up for it. I made qualifying purchases but on my statement I was informed I received zero points. When I called Customer Service the representatives had no idea what the promotion was, I had to ask for a manager who still was clueless. I read the promotion to the manager and after having me on hold for 30 minutes she told me my card did not qualify. Absolute dishonesty and I will not stand for it.
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Danny Glass May 4, 2018
I paid my account on time, never late and then they decrease my limit and close my account for no reason.
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Victor Pizzzola May 8, 2018
Summit Racing Speed Card through Sync Bank is great. Never any problems. I’d recommend to anyone.
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lisa sarussi June 1, 2018
This is a horrible greedy company, they do not employ Americans unless is it at Corporate level. They cancelled my cards because I had too many open even though there was no balance on any of them. Wow! No worries, I will be cancelling my TJX card because they are garbage.
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Mia June 12, 2018
Same thing had a Walmart card for convenience and a Metrostyle card, using autopsy lowered my limit to $200 when all I owed was $175. Paid them both off and closed them. Had a QVC I got for payments on a computer. They then lowered my limit to almost the purchase price. Returned the computer, got a refund and closed the account. I’ve got one more PayPal credit card and will pay that off and close it next. The reason I’m closing them is because if they close it, it looks worse on your credit report then if you close it…and the way they operate is that you never know when they’re going to close your account especially when you get to a zero balance. So, the minute I pay it off…I’m closing it.
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KaTina June 14, 2018
Do not use this bank!! Everything those people have said is true. This bank treats you with disrespect on every level even if you pay them on time. Could some tell me how this is legal?
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Robin June 17, 2018
I have always paid my bill on time and always paid the cards off early and was punished by them lowering my credit limit with out warning. This is not right. How are you supposed to build credit if your punished if your credit score drops? This company needs to wake up. I will be paying them all off and finding a different card that rewards for on time payments and paying off early like it’s supposed to be.
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Gaybriel Cue June 20, 2018
Horrible bank to work with. I paid all my cards off and they decreased my credit and closed one card! I hope someone sues them.
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Brian Barnett July 20, 2018
This company sucks. Canceled my Lowes card due to changing banks and I had not had a late payment with them since 2015. I cancelled all cards I had with them and told the other stores why when I canceled. I will never accept another card that have anything to do with them.
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Tina August 4, 2018
Synchrony Bank is by the worst company I have ever had to deal with! Every month they change my minimum due on a plan that my payments are supposed to fixed. Every time I call they tell me my payment was late and didnt meet the minimum due. I signed up from lowes for a fixed interest rate and they change it every month. Every month I spend hours on the phone with them. They tell me its Lowes issue and I have to go into the store to get them to fix it. I spend hours in the store. Then every month they add another payment plan to my account. I call synchrony and they yet again tell me it’s a lowes issue. It is not a lowes issue it is a Synchrony issue. I’ve personally witnessed every conversation between lowes and synchrony. Lowes does everything synchrony tells them to do and yet it never gets fixed. I’ve cancelled all store credit cards. I will never accept an account through Synchrony ever again! Synchrony is the worst!!!
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Joann LeGette August 8, 2018
This has got to be one of the most dishonest banks ever. I wish someone could sue them and close them down. Won’t go into detail of my misfortune with Evine and them, but they made the mistake, but would never correct what it caused. Sometimes people run into trouble but try hard to catch up, but once you get into their evil eye, they watch like a hawk, then you pay it down and they lower your available credit or cancel or close the card. In these cases, you can never let your credit score rise. I sent an email to them, sent a registered letter and they don’t even have the courtesy to respond. I will do everything in my power to never be involved with them again. I hope somebody could do something about their procedures. This bank really needs a thorough investigation.
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Edna August 9, 2018
Everything being said pertaining to this company is true…DO NOT ever get any of the cards affiliated with this bank they are the worst ever. They lowered my card twice although it was paid and then just closed the account without any fair warning. I send this list to anyone I know that is inquiring about a credit card and tell them do not apply for any on this list. Go with a reputable credit card company because synchrony is not! I am in a credit group on Facebook and the post in regards to this bank are always the same horrible! DO NOT! I repeat DO NOT apply for any card that is affiliated with this bank!!
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Reesee August 20, 2018
What gets me the most is the whole concept of “Predicting your Creditworthiness”! If you are being paid on time…how can you “Predict” in the future that I will not continue to pay you? I’ve decided to close my account with Synchrony Bank, for I am not pleased with their credit methods. My decision and my decision alone!
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MIchelle August 23, 2018
Synchrony is short for “we have no clue” – I have them for Lowes, Paypal Mastercard and Amazon Prime. You MUST watch your payments to them like a freaking hawk. Minimum payment irregardless as I pay more than minimum. However, they divide your payment HOW THEY SEE FIT, which folks, benefits them, not you. I just made a $200 payment to Amazon card. I have 24 deferred balances with Amazon (hey, you wanna offer my 6 month 0% sure!) I know I will pay off in 6 months. So I have them staggered. 6 in November, 6 in December, 6 in January and 6 in February. My $200 was 90% to November expiration. Then the remaining $14.63 was divided among 18 other a balances, some at little at 29 cents! Yes, PENNIES. Like who does that help? Which by the way, I had a November balance that was $14.15, they could have paid off one more November expiration!
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Joyce August 23, 2018
I didn’t apply for a cc from them, but went through a company that they do financing for. I was denied twice and no reason from the credit company as to why. With a credit score of 800+, bills paid on time, so I went to AMEX and was given a credit line of 25K. Moving forward and not looking back!
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Kim August 24, 2018
Stay away from any company using Synchrony bank as their credit extender.!! Dropped my credit limit with Belk’s despite having little to no balance. Closed my Lowe’s card despite paying on it!! Significantly reduced my friends card because she made a “one time large purchase “ so she was told when she called. Ridiculous!!
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Calli Hendrickson August 25, 2018
My account with Carecredit sucked. On my credit report and I’m now going to court for non payment. Sold to a second company was charged off and they still want the full amount, which is all interest. Stay away from Carecredit, medical bills not disclosed as such. I have had synchrony bank for other accounts and all paid for with no issues .
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Alice August 27, 2018
What gets me the most is the entire idea of “Foreseeing your Creditworthiness”! In the event that you are being paid on time… how might you “Foresee” later on that I won’t keep on paying you? I’ve chosen to close my record with Synchrony Bank, for I am not satisfied with their credit strategies. My choice and my choice alone!
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Melissa August 28, 2018
I have several credit cards from the company and never had a problem with any of them !!!
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S. Delaney Taylor September 3, 2018
I read most of the comments above and I agree with most of the positive comment because I have had my cards with this bank for over two years and they are really good with increase and keeping my free credit score up to date. I make all my payment on time and I could not be happier with this bank and their service…. if you are looking to built your credit and keeping with a positive bank who will help your grow financially with increase …. then give them a chance … it saved my financial status to excellent:)
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Charles Gerke September 5, 2018
I have a HH GREG card, and you keep sending me promotions . I don’t know where these promotions are good at. Please advise. My card was a store card.
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- Jeff Brownson September 5, 2018
  @Charles This site is not run by Synchrony Bank. We are simply providing information about their cards. If you want to learn more about the specific promotions that you are targeted for, you will need to contact Synchrony Bank directly with the number on the back of your card.
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Samuel Aldarondo September 17, 2018
I have several credit cards, synchrony bank is the best, never had any issue or needed to use their customer service. Will recommend them.
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David Bland November 2, 2018
Do not use, I’ve had nothing but problems. The company does not work with their customers even with a zero balance paid they screw your credit up by posting false reports. This is the second time that they have done this to me and I have a 100% payment history. I would love to take them to court just like they would take me. DO NOT USE!!!
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Diane Mari Alonso November 7, 2018
I am sick and tired of trying to deal with Synchrony Bank. I believe they have had their data hacked and have not made it public. We have had too many problems with our Sam’s card and keep having to replace them due to fraudulent charges. We have even had charges on cards that have not been activated. Someone needs to look into this banks procedures when it comes to protecting our data.
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Diana Knox December 3, 2018
I have been paying off all of my credit cards one by one. My TJMAXX/Marshall’s/Home Depot cards have paid off for months, my GAP card had automatic payments so never late and paid off for 5 months. All of the sudden, I get notice that all of these accounts have been cancelled. When they cancel a card it affects my credit, I should be getting my credit score increased for paying them off and lowering my outstanding debt. I can say I will never use another Synchrony Bank card again. Look up the cards they cover, b/c they cover a lot. I’d rather use my VISA/MASTERCARD and not use another synchrony card again. I will be contacting my credit bureaus to report them.
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- Darlene December 9, 2018
  I too had my cards shut off upon payoff and have letters to prove. Lowe’s was over 20cents. More recently my JC Penney card which I had for 30 years! They ruined my credit by stopping my cards! Won’t shop a store that use Synchrony as their card.
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- marva hewell June 18, 2019
  I would tell everyone in the USA not to apply for any cards from synchrony bank – it is the worst company. They charge a lot of late fees, lower your credit limit and within the space of a second will sue you. Also, all their operators are from India with a heavy accent and you cannot understand what they are saying. I have learned my lesson with Synchrony Bank and will not advise anyone to use them.
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- Diane Buscaglia June 3, 2020
  I had the same thing happen to me, with a zero balance on a Gap Credit card. All my other credit card payments are current, and HAVE been for 36+ months. I get kudos on Kredit Karma for being a great payer. And then, I receive a letter from Synchrony Bank that they’re closing my account. The customer service rep told me that because my account has been closed, it will affect my credit score. Zero balance, reliable payer, and now I’m punished by Synchrony Bank! I only used my Gap Card once, after applying for it, in the store, during a promotional deal. What a bad choice I made. I spent $71 and paid it in full when the payment was due. Now, my credit score is affected. I am in disbelief.
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Hanna December 10, 2018
How long will it take to get a Synchrony Credit Card?
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- Christine Krzyszton December 10, 2018
  Hi Hanna. It would depend on the credit card you apply for. In most cases you would receive the physical card in 10-14 business days. If the issuer needs more information, it can take up to 30 days to get an approval and receive your card.
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William d white December 20, 2018
To all that had no problems with them (synchrony) awesome for you guys and gals. I have two cards with them. One card for almost 8 years. I’ve maxed out, paid off, maxed out, paid off over the years 100% repay history. Never late…and all of a sudden they cancelled one of my cards due to something they didn’t like in my credit report. Shouldn’t my history with them mean more to them than a delinquent medical bill? May I add that I dont even owe anything! My insurance company was slow paying. Live and learn, lol.
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Frustrated Consumer December 20, 2018
I barely had my Old Navy account for very long, but I never recieved an actual card for the store, and the very small amount that I purchased on the day I opened the account, I had paid off. As soon as I paid it off, they closed the account on me! I have had my Amazon store card longer, and they keep lowering my limit, even though I pay more than the minimum each month and on time. Calling their customer service line gets you nowhere except frustrated with their poor English and condescending attitudes and unwillingness to give you numbers to contact the corporate headquarters. I paid off my Amazon card balance after last night’s frustrating call to their published number — an hour of being told they cannot help me. I suspect it won’t be long before they close the account, but I refuse to pay them any more interest. Really, the majority of working-class people will have this experience, so just avoid them completely, and save yourself the frustration.
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Doretha January 22, 2019
I just recently had my 0 balance card closed with no explanation. I attempted to make a purchase and was declined. When I called I was told the account had been closed 3 days prior. I made the purchase however had I known I would not have purchased anything at all. This is a horrible policy and I spoke to several friends this has happened to as well.
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Susan February 1, 2019
Synchrony Bank stinks! I lost my contract with the Base and needed help to get through until I could find a job, which took 6+ months to do, and I had to get a company to help negotiate pay offs for my accounts and not all my accounts were put in. Turns out I had five (5) accounts with them, did really know that until they cancelled all my accounts, including accounts that I was current with! I hate this company and wish they would quit buying up all the accounts and messing over people who are trying their best in bad situations!
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Joanne Victoria Brown February 27, 2019
How do I find out who I can contact to find out who and why they put an erroneous charge on my account. This charge was put through my bank and my bank froze my account thinking this was a scammer trying to find out if the account was active. I need to get to the bottom of this immediately. Am I forced to contact my attorney?
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- Christine Krzyszton February 27, 2019
  Hi Joanne. Sorry you are having this trouble. The phone number on the back of your card would be a quick way to contact the card issuer and find out more about your issue. You can also dispute the charge in question by calling. If you have access to your account online, you may be able to dispute the charge there as well. It is important to dispute the charge as soon as possible. The card issuer will follow up with a confirmation to you in writing after this has been done.
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TARA PATENAUDE March 5, 2019
I am so glad to see that I am not the only one with these issues with this company. First the decreased my PayPal account, then my Amazon, and then my Walmart. A month ago I bought a house, and now find that my Amazon and Walmart accounts are closed when they have a zero balance. I called to find out why- and they said that I would get a letter. So I can get a loan for hundreds of thousands of dollars- but this crap bank wants to close my accounts? Ok- have at it. I doubt I’ll have an issue getting another.
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- James Larounis March 5, 2019
  Hi Tara! Wow, that’s good info that you shared. I am curious as to why they may have closed your accounts as well.
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Anita April 6, 2019
I was surprised I was approved for a JCpenney card after bankruptcy and they still gave me a $500 credit to help build. Now I have Lowe’s again, Paypal Mastercard, Ebay Mastercard, BP gas, Valero gas, and Walmart. I am grateful that after bankruptcy it still shows Synchrony bank is giving me a chance to rebuild. I have had no problems yet and I am going pay on time and keep my usage below 30%. Oh, and I got Kay Jeweler $5100. My score after bankruptcy went from 495 to 727 in 4 yrs, I am grateful.
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Connie May 1, 2019
I had Walmart, Lowes, Amazon, Care Credit, and Pay Pal and each and every one of them were closed without my knowledge. What they did first was this i.e., Walmart – I had a Total Credit Available of $2500.00 (nice right?). I only owed $700. They closed my account (no notification), then when I went to pay my bill, tell me that my available credit was $100.00, and for the remaining $600, they started charging me late fees, overage fees, etc. (like the IRS). Afterward, I get a letter in the mail that was predated from like 6 months prior saying they were closing my account for being over my limit. TOTAL BAIT AND SWITCH – I was only late with a couple of my payments due to my disabled son being in the hospital (pay for my hotel or pay a bill situation, called in advance, said no problem they understood because I was a single parent). They are the DEVIL. I looked them up under the BBB and you would NOT believe the same exact stories you will read. I am trying to move from California back home to Georgia, to have family support for myself and my son and was going to use my VA Loan to try and get us a house. NO THANKS to “Synchrony”, my Credit Score is now BELOW 400. They are money grubbing POS. As a Veteran and a single mother to a 30-year-old disabled adult dependent, I feel like I’m not far away from having to sit on a street corner with a sign asking for help thanks to these jerks. Oh and btw…They had the audacity to ask me if I wanted to keep my Amazon Prime??? ARE YOU KIDDING??? NOOOO WAAAYYYY!!! You close my account, yet still want to automatically take money out of my account for Prime…Bite Me!!! Sign me as: Screwed by Synchrony – the uncaring company who rips everyone off!
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Parker Bic May 31, 2019
You are missing B&H Photo. BOTH of their Cards are backed by it, particularly their new “Payboo” Card, which offers the instant savings equivalent to the Use Tax cost of a Customer’s State.
29.99 Intro APR. They also have a Financing Card, I forget its details. You’d have to write them.
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Frank June 13, 2019
Synchrony is a crap company as I had credit limits reduced even though they were paid off. My Nissan card went from 7,000 to 1,024, Amazon from 5,000 to 1,024, Paypal from 5,000 to 1,024, and they closed my Toy’s R Us Visa card. Other companies have sent me an email to let me know if I don’t use the card within 60 days they will lower my credit or close the account, at least they let you know, unlike Synchrony. I hope they do something to this company as they are really bad.
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- Jarrod West June 16, 2019
  Hi Frank,
  I’m sorry you’ve had a negative experience, but please be advised that we are not Synchrony bank and have no affiliation with them. We are Upgraded Points, a blog specializing in providing credit card and travel-related resources.
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ANNALEE LEGANCHUK June 27, 2019
They closed my JCPenney Account in April and I JUST got the notice today! I had zero balance and always made my payments. They stated I am a risk and when I called they stated my other cards must have been the problem. I have NO other card besides my bank mastercard which is a debit mastercard! Worst company ever!
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- Lynn Galloway April 1, 2022
  We had what we thought was a loan through them to buy our mattresses. We paid it off 6 months early and found out it was a store credit card though there’s no physical card. I mean how often do you buy mattresses? Then they closed it because we hadn’t used it again. Which impacted us. Meanwhile, I have 2 cards in my name only that turns out both are serviced by Synchrony, American Eagle and TJMaxx/Homegoods/Marshall’s that can be used at any. They waited until the balance was less than half of the opening limit and then cut my limit in half. That killed my credit as suddenly I looked like I was utilizing 100% of my card. So then I paid above and beyond for a couple of more months and got it down again and guess what? They did the same crap! When I pay down again I’ll pay off and close them. It’ll hurt me, but no more than what they’re doing and I’ve got other cards not doing shady stuff like this that will quickly rebuild my score. They send a letter each time that says I have no mortgage loans in my name…no I don’t, but my names on a deed if they’re looking to feel safe and secure! And that I haven’t paid down enough balance on my student loans… I’m not required to so why is that an issue for them? And last one my credit cards are too close to my limit…only theirs because they keep lowering them to match my balance. I was told on the phone that they can’t legally lower them below what your limit is. My guess is they’re going to attempt to close mine when they can like they have with others and that makes zero sense to me. No late payments and always well above the payment. I plan to call in to make my final payment and request the account closed myself so I am adding a notation on my credit report. The same day I plan to file a complaint with the BBB, and the company whose cards they service. All you have to do is go online to find reviews about how shady synchrony is. I have accts with capital one and cards serviced by comenity Bank and have had great experiences.
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Bill July 11, 2019
These people are a rip off. I contested a charge on Paypal for $945 and they told me they would look into it. In 10 days they turned it down saying they did not see where the item was returned. I called them and they opened the case again. In 10 business days they closed the case again. They said they could not see where the item was shipped back. I called again and gave them the Fedex tracking number and the person’s name that picked the item up. They told me to email a copy of that. I did and within the hour they closed the case again. They told me they could not make outside calls. I asked them how did they return my call and she stated the case is closed. These people have taken over Paypal. Minnkotafactoryoutlett.com has my money and the item.
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- Christine Krzyszton July 12, 2019
  Hello Bill. Minn Kota is a reputable company rated A+ with the Better Business Bureau and been in business 50 years. With Fedex documentation they should be receptive to your inquiry and validate that the item was returned. You may try this avenue if you haven’t already.
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  - Emily September 4, 2020
    Any idea of how I should proceed? Short version: I posted some items on Facebook to sell. Someone wanted to buy and paid through PayPal. She decided she didn’t like them all. We agreed to accept a partial return and do a partial refund. But before this, she requests for the entire amount to be refunded through PayPal. PayPal said to return all and do a full refund. The buyer didn’t follow. She kept what she wanted and PayPal still made me refund the entire amount. Then closed the case. Where do I go from here?
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    - Christine Krzyszton September 5, 2020
      Hi Emily. I don’t know PayPal’s entire policy on this issue but on their website it is stated that you must first file a dispute. There is a 20-day period to resolve the dispute. If it is not resolved you must file a “CLAIM”. Not sure if you have done these but check PayPal’s website for further information.
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Florencia A. Henandez July 24, 2019
I live in the Dominican Republic. Can I apply for the Chase Freedom?
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- Stephen Au July 24, 2019
  Hi Florencia,
  You must have a Social Security Number and credit history within the United States to apply for any credit card. Thanks for reading.
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Walid August 21, 2019
The worst bank ever, don’t deal with them because they have the worst customer service and they will close your account for no reason. You will regret the moment you deal with Synchrony.
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Doug August 25, 2019
This “bank” is a scam. They will give you credit, and without reason, will lower your credit score by decreasing your available credit so they can charge you more interest. It’s a scam.
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Nostradamuz September 16, 2019
Synchrony Bank issues about 190 credit cards, including store cards.
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sean October 25, 2019
I fell behind on one of my cards and they closed two accounts and dropped all my credit limits because of one month accident as I was switching bank accounts, I was late on the accounts and I get massively punished by dropping my credit limit which dropped my credit score A LOT!!! taken over a year now and still my credit is not up to where it was before… sucks!!!
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- Michael McHugh October 25, 2019
  Thanks for letting us know Sean. Hopefully you’ll be able to improve your credit score in the coming year.
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Gaspar November 6, 2019
Synchrony Bank keeps increasing my credit limit, I guess that happens when I buy something from Google and then pay it off and then buy something else and pay it off again. So far I have a good experience with synchrony bank.
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Steve November 9, 2019
You have to watch out doing online bill payments with this bank, at least if you have a bank account with Chase. I’ve had several occasions where they’ve pulled the money out after 9 PM, and the drafts do a hard post to your bank account that night. Therefore, unless you’re not already in bed and are looking at your text and email low balance alerts, you have no idea you’re getting ready to overdraft. Chase will then post the largest drafts first causing anything less that was originally covered by your balance to also overdraft. I’ve overdrafted several times because of this.
Synchrony will also destroy your credit by automatically closing accounts not used in the last twelve months.
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J. Jones December 8, 2019
I agree we should file a class-action suit. The same issues that you all have had, I have also. This bank will close your account for no reason, or they will lower your credit limit for no reason. They will not even let you know that they are doing this. I have never missed a payment, always paid on time, and even paid off balances early on the following cards:
Amazon credit limit $ 650.00 dropped my limit to $100.00
TJMaxx credit limit $1450.00 dropped my limit to $450.00
Belks credit limit $1,500 dropped my limit to $400.00
Old Navy credit limit $ 1250 dropped my limit to $ 450.00
Walmart credit limit $1,500 dropped my limit to $1,100.00
Ashley Furniture credit limit $1,500 closed my account
I paid off my cards and will never use them again, with the exception of Walmart because Capital One services this account now. I very upset about this because I have worked really hard to build my credit, all to have sets back like this!
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Richard December 10, 2019
Synchrony bank cannot be reached. I’ve been trying to reach their fraud department for 4 days, and it doesn’t matter what time of day it is, I always get a recording telling me they are closed and to please call back during normal business hours. Who knew that 8 am on a Friday, 10 AM on a Tuesday, and noon on any workday is NOT during normal business hours? Get your crap together Synchrony!
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Trish January 2, 2020
My trouble started with Synchrony Bank as soon as I bought my home. I was never late on any of my payments on my credit cards with Synchrony bank. Two of them had a zero balance. But after I bought my house they started lowering all my balances citing because of the balance on my home. I just bought it like less than 6 months ago so of course the balance owed on my house was high. My daughter paid her balance off on two of her cards and then they closed her accounts. My Walmart account they sold to Capitol One. I say they’re in some kind of trouble and are just liquidating accounts. But its hurting people’s credit with what they’re doing. It’s not if you miss a payment, they are lowering credit amounts and closing a counts that are in good standing and selling off others. I think they are in some kind of trouble and I for one am paying off my accounts with them and will never do business with them ever again. They and Wells Fargo are sheisty.
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Bitholov January 4, 2020
Mr. Spencer your list is incomplete. Synchrony Bank issues more credit cards.
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Kimberly Scott January 20, 2020
They are the worst and most unscrupulous credit card company out there, don’t fool yourself!
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Andrea H. January 26, 2020
Because of your list, I applied for a card that I would actually use. I’m rebuilding my credit and this article was very helpful!
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Exposing the truth about Synchrony February 1, 2020
Synchrony bank will close your account if there is no activity for 6 months and you have a zero balance.. This happened with my Walmart Gas Card and JCPenny card. I had always bought Christmas with my JC penny card and paid it off withing months later. I was shocked when I went into a JC Penny store 8 years ago only to find that my card was cancelled for non-use. I have NEVER SHOPPED at JCPenny’s since. Kohls has always treated me rights. They have been getting my business every since.
With regards to my Walmart Gas Card. I have never used Walmarts gas again once my account was also closed due to several months of non-use. There was never an advance notice to say that if you don’t make a purchase soon, we are pulling the plug. Synchrony needs to take a good look at the definition of customer service and loyalty. Or maybe, they just don’t care.
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- Ray May 21, 2020
  Couldn’t agree more, they are the worst. They will close your account for no good reason even with perfect payment records. I would never even open to apply for a Synchrony card again. Capital one and others are so much better ant handling customers’ needs. Avoid Synchrony at any cost. They are good for nothing.
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KevinC May 28, 2020
Used to have the following with this lot:
Care Credit
Rooms to Go
Car Care
Amazon store card
PayPal credit
Every single one closed on 5/21. All used in the last 6 months, all had a low balance around 4%, all paid on time. How do I know they were all closed? My credit monitoring service. Not them.
Moral of the story is this: Avoid Synchrony like the plague/Covid.
That said, sometimes you can’t avoid them – case in point is PayPal as that was not Synchrony – they acquired PayPal Credit.
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Eva Angsuco June 22, 2020
Until they close all your accounts for no reason. Many of mine had zero balances, high credit limits. Always paid in full unless I took advantage of their special financing.
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TimD September 4, 2020
Anyone ever try emailing the ceo of synchrony…[email protected]
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Lalith Abeyratne September 5, 2020
Please do not use this bank at all, they will crash your credit. I will never do business with this bank and the people who use this bank. They are very bad people.
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Rose Bud September 12, 2020
I have just started experiencing the same issue with Synchrony bank. I have several credit cards with them with zero balance. I received a letter stating they closed my Lumber Liquidators credit card again for bogus reasons listed and I had a zero balance on the card. I have purchased $20,000 worth of flooring using the card and paid them off right away. The LL store actually pushed the card on me when they were having specials. I am not blaming LL as it was me that said yes to the card. I started doing some research online and found out some alarming things that I am going to contact our state political representatives about as I believe the same thing is going on with Synchrony Bank and its card members as what happened back in 2012 and the IRS. Do some research and you will find out what I found out. By Synchrony Bank closing the card it will put a bad mark on your Credit Score. That is horribly wrong and a very bad practice. They are doing this for a reason and its not a good one.
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CoCo November 10, 2020
I thought I was the only one going through something with them, I have several cards with them, I had a stellar credit payback rating of 100% I missed one payment and they charged me a lot of interest. Once my cards closed out they were still charging me. I didn’t/don’t know who to go to, to complain except the BBB.
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Very Happy Customer November 13, 2020
I absolutely love Synchrony Bank! I have 10 of their credit cards — never once had a problem! I get more credit card increases than any other carrier (Capital One, Discover, American Express, Citibank, etc.). Yes, I too had a couple of their cards canceled once (JC Penney, Chevron), however, that was due to inactivity. Any credit card issuer will do that! Once, when I accidentally missed a payment on Amazon, they simply waived the fee — that was it. My credit utilization is only 2%. That helps me tremendously! All these horror stories I am reading above, I simply cannot relate to! Synchrony Bank has been an absolute delight to deal with! Some of you, who max out your cards, miss payments, then gripe about it, you get what you deserve! It is just the truth! All this baloney about class action lawsuits — get real people! It is laughable! You are all NOT victims! Wise up!
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- TruthbeTold November 25, 2020
  Lol there are 1000’s of bad experiences with Synchrony, in fact, do your research, please. They use to be GE capital which was sued for discrimination as well as other sketchy practices which brings us to the now. Walmart sued them because they were basically dishonest with their customers. You either work for them or have serious issues thinking that all these people are lying. I hope what is happening to all of them will not happen to you but give it a few months and we shall see. Unless of course you’re one of their awful customer service representatives OR employed by them. I truly hope a Class Action Lawsuit comes up against this company because they are in fact hateful and ruining people’s credit left and right as you can tell by the comments and this isn’t a new thing!!! They have been doing it for YEARS!
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D Fox November 19, 2020
I had several synchrony cards. I have paid them off in full every year. They recently closed all my cards because of an algorithm said I might be a risk of not paying? I have never been late on any cards. Several of the cards had a zero balance too.
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- Synchrony Bank HATER April 18, 2022
  Synchrony Bank is the worst bank in the world!
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Denver Mom March 1, 2021
Last month (Feb 2021, I spent about $120 on my Amazon Store Card. I paid in full two days before the due date of 2/10/2021. The statement printed $0 balance on 2/15/2021. Synchrony reported a $0 balance on 2/18/2021. Then I spent about $400 on the card, and do you know how they rewarded me for always paying early and in full? They reported my current spending to the Credit Bureaus! Ten days after the bill closed, and one week after the $0 balance report, they re-reported my current charges. Those charges have not been billed yet, so the Grace Period to pay in full won’t even begin until 3/15/2021 and those charges are not due until 4/10/2021! But on 2/25/2021 they reported new charges that I just made on 2/21/21, 2/22/21, and 2/23/21. What are they up to? Do the bureaus really need to know that I bought a few things at Amazon before those charges are even due? Is this their way to punish me because I get 5% cash back on this card and never pay any interest? Seriously, these guys act like a crime syndicate.
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kimberli neeson April 19, 2021
I agree with everyone else. Credit Karma sent me some emails and I went on there and I saw that 5 of my accounts from Synchrony Bank were closed. Two of them Lowes and Belk Mastercard I still had a balance on them. I didn’t get a warning about them closing the accounts and I had never missed a payment. The cards that have a balance, I am contemplated not paying them since they closed them. They have too much power.
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Lynn Fields May 2, 2021
Every horror story I read above is exactly what has happened to me. I paid off 4 of my big accounts, Amazon, Sam’s Club, QVC, and PayPal. Started to pay my monthly bills, checked in on my BP gas card, account closed. There has been a 0 balance for 2 months, I went around for 30 minutes until one “person” I use that word very loosely, said you will be getting a letter in the mail, and repeated that after every question I asked. I proceeded to the next account, the same thing…round and round I went for 4 hours. Finally, a wonderful lady knew what had happened, it all stemmed from my Sam’s club card that I had a business check paying the balance off, told the girl in Sam’s that it could not go through as an EFT, she said “oh that doesn’t mean anything”, scanned it gave me my paid receipt and the check back. When I got home I called the number on the back of my card and told the man what just happened, he said: “no problem, just give me the routing number and account number”…All Done. Three days later I get a call saying my account is blocked due to that check not clearing, I explained all that had happened, she said “put the check in the mail, it should arrive before your due date.” Don’t know if that payment ever arrived but now I have not 1 account closed, I have 4 more and I am sure there will be others to follow with all the reviews I have just read. My BP account I have had for over 27 years. Closed without a word…needless to say, I am very angry with Synchrony…beware people.
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Thomas L Guenther May 13, 2021
Do not get a Synchrony Bank credit card for any reason! They will all of a sudden close your credit card, without any prior notice, based on your credit score only. I kept my payments current and even paid off large balances early but that made no difference. Their computer just decided to close my account because my credit score dropped below their threshold limit. I repeat do not apply for or accept a Synchrony bank credit card!
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TruthIs July 14, 2021
In five simple words and then some, stay away from this bank!
I had several cards with them since 2014 and always paid them off and on time. Then, Covid happened and they panicked. They closed all my cards except for the one with the highest interest rate. So, I did them a favor as they did for me and at least called them and not like how they did me on mute, to cancel the remaining card. My credit score is nearly 800+, so I don’t know what their problem is. The same happened to my daughter and a co-worker who had cards with this bank. Like me, they were puzzled and didn’t understand why some, not all credit cards were closed without notice.
Again, stay away from Synchrony Bank, as well as all their financial dealings. Trust me, you will thank all the negative reviews written here and abroad! It is something sinister about their practices, but I can not put my finger on it. At least I can try to save someone else from disappointment.
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Whit August 9, 2021
Synchrony is the worst credit card company I’ve dealt with. I currently hold cards from Chase, Citi, Bank of America, and Amex, for many years on each, and with no problems with any. But when Synchrony recently offered me 2% cash-back, I figured why not go for the extra half a percent. They gave me a card claiming a $14,000 limit, but by the time we’d made our 5th charge (totaling well under $1000), they started blocking charges. After calling them and clearing that up, it was only another half-dozen charges before they started blocking again. No notice from them either time. Responsible firms call or email or text when they question a charge. Not Synchrony.
Their phone support is slow, stupid, rude, and barely speaks English. Their website is only half functional. When asked why no contact when they questioned charges, their line is “We’re only a phone call away.” Right, I’m in a checkout line, they’ve with no warning blocked a charge at the grocery store, and I’m to spend 15 minutes on hold phoning them?
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Bev October 8, 2021
This needs updating again. I believe a couple of the above have changed – but I don’t remember off the top of my head. I do know that there is a Walgreens card that needs to be added – a store card & a Mastercard.
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William Travis Smithdeal November 9, 2021
Synchrony does play the credit trick and they do pull Soft checks using a third party. Just had it done to me. TransUnion confirmed this. Although Synchrony sent me a letter saying that they used TU to pull my credit, they did not. Lying, dishonest company with customer service no better than a bag of garbage.
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- Steve Flecker November 30, 2021
  I had a card with this bank that was opened on 6/28/10 for a purchase through Discount Tire with a balance of $872.00. The card was paid off on 3/17/11 and the account was closed 4/16/15. This account was used just one time. On 9/30/20, I returned to Discount Tire and paid cash to have my tires rotated and balanced. On 12/26/20 Synchrony bank on behalf of Discount Tire ran my credit report. I found this out when I ran a personal check of my credit on 1/21/21. Since I had not applied for credit I called the bank and asked how they had the authority to run a credit check on me. They sent me a letter dated 2/5/21 claiming they ran the check off the credit app I had submitted 6/28/10. If that is the case then they are in clear violation of federal law. There was no current application for credit pending. This also begs the question as to why after all the years and just shortly after my visit to Discount Tire did my name pop up for a credit check for Discount Tire. My opinion is that there is collusion going on between the two entities.
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T. Nicole March 22, 2022
I’m new to synchrony as of 2022. I opened up a Care Credit account to pay for an expensive dental procedure. It’s been 2 months and I’ve since paid off 90% of the credit utilized, and was in the process of making the final payment to zero out my balance-but this thread has me scared to do so! I’m realizing a lot of people were punished for paying off balances early/in full…only to have their accounts closed or limits reduced which hurts their credit! How is this legal? Why do so many with the same experience of being punished credit-wise for doing the right thing? I cannot believe this.
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Luminarc April 10, 2022
Great post. Very informative. Thank you. I’m very happy customer.
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J. Ann August 16, 2022
Synchrony purposely failed to bill me for my accounts with JCPenney and Lowe’s so they could collect a late fee and interest. When I called to complain, they dropped the late fee, but tried to blame the no billing on the postal service. Each time I talked with a customer service rep, he or she obviously read from a script. I cancelled the Penney’s card. I only use my Lowe’s card for big purchases a few times a year, so I am tracking my charges on line, then go to the store to make payment. I wrote a detailed letter to Synchrony stating if the failure to bill happened again I would contact the BBB and my state’s attorney general fraud division. I received an obvious form letter in return. I will never open another card with Synchrony. I am trying to retain the Lowe’s card because the discount is so helpful (which I pay off in full before interest accrues) when making a large purchase.
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Lillie Cavazos October 17, 2022
Please provide a number to call Synchrony Steinmart to pay my account.
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- Jarrod West October 17, 2022
  Hi Lillie,
  You can contact Synchrony customer service at 1-(866)-419-4096.
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