Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology.

Ink Business Preferred Card – Cell Phone Protection Benefits [2023]

Christine Krzyszton's image
Christine Krzyszton

Christine Krzyszton

Senior Finance Contributor

Countries Visited: 98U.S. States Visited: 45

Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, deta...
Edited by: Jessica Merritt

Jessica Merritt

Editor & Content Contributor

Countries Visited: 4U.S. States Visited: 23

A long-time points and miles student, Jessica is the former Personal Finance Managing Editor at U.S. News and World Report and is passionate about helping consumers fund their travels for as little ca...
& Juan Ruiz

Juan Ruiz

Compliance Editor & Content Contributor

Countries Visited: 40U.S. States Visited: 27

Juan has been involved in credit cards, loyalty, travel, and personal finance for more than 10 years. He has worked for several outlets including The Points Guy and Forbes and was previously Editor-in...

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

We all know how expensive smartphones can be, so when yours is lost, damaged, or stolen, chances are you’ll face both inconvenience and cost to fix or replace it. Fortunately, some credit card companies offer cell phone protection as a card benefit.

While several credit cards offer cell phone protection, we’re focusing today on the coverage offered by one of the most popular Chase business credit cards, the Ink Business Preferred® Credit Card.

We’ll cover everything you need to know about the coverage, including how it works, what’s covered and not covered, and how to submit a claim. You’ll find value in knowing more about the Ink Business Preferred card’s cell phone protection.

Ink Business Preferred Card Overview

Ink Business Preferred® Credit Card

Ink Business Preferred® Credit Card

U.P. Rating
The rating for this card has been determined by our own industryexperts who know the in's and out's of credit card products. Bonuses, rewards as well as ratesand fees are all taken into account. Compensation from the issuer does not affect our rating.We only recommend products we either use ourselves or endorse.

The Ink Business Preferred card is hard to beat, with a huge welcome bonus offer and 3x points per $1 on the first $150,000 in so many business categories.

Learn More(at Chase's secure site)

Ink Business Preferred® Credit Card

The Ink Business Preferred card is hard to beat, with a huge welcome bonus offer and 3x points per $1 on the first $150,000 in so many business categories.
Earn 100,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $1,000 cash-back or $1,250 toward travel when redeemed through Chase Ultimate Rewards.
100,000 points
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

The Ink Business Preferred® Credit Card is a powerhouse for earning lots of points from your business purchases, especially for business owners that spend regularly on ads.

Plus the card offers flexible redemption options, including access to Chase airline and hotel transfer partners where you can achieve outsized value.

Business owners will also love the protections the card provides like excellent cell phone insurance, rental car insurance, purchase protection, and more.


  • 3x Ultimate Rewards points per $1 on up to $150,000 in combined purchases on internet, cable and phone services, shipping expenses, travel, and ads purchased with search engines or social media sites
  • Cell phone protection
  • Purchase protection
  • Trip cancellation and interruption insurance
  • Rental car insurance
  • Extended warranty coverage


  • No elite travel benefits like airport lounge access
  • Earn 100k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $1,000 cash back or $1,250 toward travel when redeemed through Chase Ultimate Rewards®
  • Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
  • Round-the-clock monitoring for unusual credit card purchases
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
  • Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
  • Points are worth 25% more when you redeem for travel through Chase Ultimate Rewards®
  • Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account.
  • Member FDIC

We like the Ink Business Preferred card for its powerful Ultimate Rewards points earning ability on typical business purchases.

  • 3x points on travel, internet, cable and phone services, advertising on social media and search engines, and shipping (limit of $150,000 in purchases per card anniversary year)
  • 1x points on all other purchases

In addition to elevated earnings on business purchases, your accumulated Ultimate Rewards points can be redeemed for travel via the Chase travel portal, used as statement credits, or transferred to the Chase transfer partners for potentially greater value.

Note that you’ll receive 3x points when paying for your cell phone bill with your Ink Business Preferred card. This is a huge positive as paying your cell phone bill with your card is one of the requirements that activates the card’s cell phone protection coverage.

Let’s look closer at how this complimentary protection works.

Why We Like This Card for Cell Phone Protection

The Ink Business Preferred card offers cell phone protection that is valid worldwide. Image Credit: Monkey Business Images via Shutterstock

What’s Covered

Coverage begins the day following the date you pay for your monthly cell phone bill with your eligible card. There is no requirement that the phone has to be purchased with an eligible card.

You can expect to receive coverage for these types of losses:

  • “Involuntary and accidental parting” of your cell phone
  • Theft of your cell phone (a police report is required)
  • Accidental damage

Involuntary and accidental parting of your cell phone means that an unintended event caused separation from your cell phone. The location is known but retrieving it is not practical. An example would be accidentally dropping your phone in a large body of water.

Who’s Covered

When your monthly cell phone bill is paid for in its entirety with your card, your phone and all employee phones listed on the monthly bill will be covered. Family members’ phones are not covered unless the family member is an employee.

There is no limit to how many cell phones can be covered as long as each line is listed on the bill that is paid for with the eligible card.

Coverage Limits

After paying a $100 deductible, you will receive up to $1,000 or the actual current retail price of your phone (whichever is less) for each claim. There is a maximum of 3 claims allowed each 12-month period.

What’s Not Covered

You’ll find a complete list of exclusions in your card’s guide to benefits, but here are some examples of when Chase cell phone protection does not apply:

  • Cell phone accessories
  • Cell phones that were purchased for resale
  • Cosmetic damage that does not affect the phone’s functions
  • Intentional acts or abuse
  • Leased or refurbished phones (new phones purchased on installment are covered)
  • Mysterious disappearance
  • Phones of employees not listed on the monthly bill or not paid for with the eligible card
  • Theft from checked baggage

Bottom Line: The Ink Business Preferred card comes with $1,000 in cell phone protection, has a $100 deductible per claim, and 3 claims are allowed each 12-month period. To receive coverage for stolen or damaged phones, the monthly cell phone bill prior to the loss must be paid for with the card. 

Additional (Limited) Cell Phone Protection

In addition to the cell phone protection provided with your card, you may have additional, albeit limited coverage, via purchase protection or an extended warranty.

These benefits are provided complimentary with the card:

Purchase Protection

Eligible new purchases made with your Ink Business Preferred card will receive 120 days of protection from the date of purchase. Items are covered for damage, theft, or loss for up to $10,000 per claim, with a maximum of $50,000 per account.

Extended Warranty

The manufacturer’s warranty of 3 years or less will be extended on eligible items for 1 additional year. Coverage limits are $10,000 per item and $50,000 maximum per account.

Hot Tip: If your cell phone has been damaged and you purchased your phone recently, check the credit card you used for the purchase for purchase protection benefits that may apply. 

How To File a Cell Phone Protection Claim

Filing a Chase cell phone protection claim online is easy and provides faster claim handling. Image Credit: Card Benefit Services

As with any insurance claim, time is of the essence. You’ll need to report the initial claim and subsequently submit the supporting documentation within the required timeframes.

You can report a claim by calling the number on the back of your card or for faster service, submit an online claim form. You’ll need to have the following information handy:

  • Credit card number
  • The date you purchased the phone and the date you last paid the cell phone bill with your card
  • Product information, description of the phone including make, model, and serial number

Here are some of the requirements and documents the claims administrator may request when you have a claim:

  • You must report the incident within 60 days of the occurrence.
  • If your phone was stolen, you’ll need a police report filed within 48 hours of the incident.
  • You’ll need to submit a copy of your monthly bill showing that the cell phone bill was paid for with your card.
  • You may need to obtain an estimate for repairing your phone, if applicable.
  • A receipt for the replacement phone, if applicable.
  • A copy of your wireless bill.
  • Copies of other insurance that may apply.
  • Other documents the claims administrator deems necessary.
  • You’ll have 90 days from the date of the occurrence to submit the required documents.

If your cell phone is damaged, do not discard the phone until your claim has been processed and closed. The phone may be repaired, replaced, or reimbursed, dependent on the decision of the claims administrator.

The cell phone protection that comes with the card is secondary, which means all other insurance that would apply to the loss would need to be exhausted before coverage would apply.

While submitting documents and waiting for a decision seems logical, it’s always worth following up to make sure your documents were received, and that the claims administrator has everything they need to start processing your claim.

Hot Tip: You can register your cell phone in advance by submitting product information with the purchase date, and billing date, and uploading any receipts. While not required, if you do have a claim, having this information already in your account will expedite the claims process. 

Final Thoughts

While the cell phone protection on the Ink Business Preferred card may not cover the entire cost of a new smartphone, it still offers major savings should your phone become damaged or stolen.

In addition, you’ll receive 3x Ultimate Rewards points for each dollar spent on your monthly cell phone bill when paying with the card. If you own a business that uses several phones, this could be a huge benefit.

The coverage could also save you money if you’re currently paying for third-party cell phone insurance with your cell phone provider.

The Ink Business Preferred card has a lot going for it aside from cell phone protection. This added benefit just delivers additional bottom-line value to your business.

For more information on selecting a business credit card, we have a few helpful suggestions in our article on the topic.

Frequently Asked Questions

Yes, the Ink Business Preferred card comes with $1,000 in cell phone protection for each occurrence. There is a $100 deductible per claim and a limit of 3 occurrences that are covered within a 12-month period.

For coverage to be valid, the cell phone bill must be paid for with the card.

Misplacing your phone or its mysterious disappearance is not covered by the Ink Business Preferred card cell phone protection.

There is limited cell phone protection available with the purchase protection benefit that comes with your credit card. For the Ink Business Preferred card, damage, loss, or theft is covered for 120 days from the purchase date.

There is a limit of $10,000 per item, and $50,000 per account.

Normally, like with the Ink Business Preferred card, you’ll receive coverage for damage or theft. Additionally, you’ll receive coverage on the card for “involuntary and accidental parting.”

Involuntary and accidental parting covers incidents that cause you to become separated from your phone. You may “know where the phone is located, but retrieving it is impractical.” An example would be dropping a phone in the ocean or over a cliff while hiking. Some cards do not offer this extended coverage.

Mysterious disappearance is not normally covered under credit card cell phone insurance.

About Christine Krzyszton

Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, detailed content for UP.


Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy. Please view our privacy policy here.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


Greg B

March 18, 2023

I have both employees & non-employees on my cell phone account. What type of info do they require to prove if they’re an employee or not? Or, do they just automatically cover any cell phone on the statement?

Christine Krzyszton

March 19, 2023

Hi Greg. I would check your Guide to Benefits as it spells it out quite clearly. While all the marketing materials mention that employees’ phones are covered, I was able to pull up the 2018 version of the card’s Guide to Benefits” which states: “The Cardholders of the Chase Business Card account, as well as their Immediate Family Members, are covered. Person(s)employed by the company for which the Chase Business card account is issued are also covered. Immediate Family Member means an individual with any of the following relationships to the cardholder: Spouse, and parents thereof; sons and daughters,including adopted children and stepchildren, and spouses thereof; parents, including stepparents, and spouses thereof; brothers and sisters, and spouses thereof; grandparents and grandchildren, and spouses thereof; aunts or uncles, and spouses thereof; nieces or nephews, and spouses thereof; and Domestic Partner and parents thereof, including domestic partners of any individual of this definition. Immediate Family Member also includes legal guardians or wards“. There could be a newer Guide to Benefits that states differently. A quick call to Chase can clarify as well.

Steve Goodfriend

June 08, 2023

I currently dont have a monthly cell phone bill. I payed for the phone in-full using my Ink Business Preferred card, and I purchase data plans (around the world) as I need them. What is the proof I need if I don’t have a regular cell bill with a US carrier?

Jarrod West

June 08, 2023

Hi Steve,

You’ll want to reach out to Chase to determine what proof you would need for your cell phone coverage in this case.


July 24, 2023

So I employ my father and he is an AU and has his own ink preferred card. The phone plan is in his name. Can I confirm if both phones are covered or does he need to be the primary on the ink preferred and the phone bill has to be in my name as well? Or does the coverage extend to AU’s?

Jarrod West

July 24, 2023

Hi Kim,

The coverage should extend to AU’s as well, so long as you pay his phone bill with the card.

Any thoughts or questions? Comment below!

Email needed if you'd like comment updates. It will NOT be published.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Protection Status