How To Cancel an American Airlines Flight [Points or Cash Ticket]

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Sometimes things happen that are outside of our control that can put a dent into our travel plans. The process of canceling a flight can be both expensive and complicated.

If you happened to book your flight with American Airlines and need to cancel, you’re in the right place! Here’s all the information you need to navigate their cancellation policy and determine what policies apply to your situation.

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, you can re-book any American Airlines flight without penalty if the ticket was purchased before March 1, 2020, for travel through May 31, 2020, if the ticket was purchased between March 1, 2020, and April 15, 2020, for any travel date.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

American’s Cancellation Policy: Flights Paid With Cash or Points

All customers have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

Ticket Type Cancellation Fee
Basic EconomyNot Permitted
Non-Refundable$200 for domestic flights and up to $750 for international flights depending on fare class
Refundable$0
Award Ticket$150 (waived for Executive Platinum members)

Basic Economy Ticket

American Airlines will not allow you to cancel a basic economy ticket unless it is canceled within 24 hours from the time it was purchased. However, there are some circumstances where you can cancel and request a refund if American changes your flight schedule by 61 minutes or more; if you have military orders or very morbidly – if you or your traveling companion dies.

Non-Refundable Ticket

For domestic flights, American charges a $200 cancellation fee on paid fares, and up to $750 for international flights depending on the fare class.

After you pay the cancellation fee, you can apply the unused value of your American Airlines ticket toward a future trip as long as your new trip begins no later than one year from the ticket’s original issue date, and you canceled the original ticket before the departure of the first flight.

Hot Tip: Non-refundable tickets can still be refunded in the event of the death of the passenger or passenger’s traveling companion or because of military orders. Supporting documentation is required.

Refundable Ticket

If you’ve purchased a refundable ticket, cancellations can be made anytime before the departure of your flight and the refund will be issued to your original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

Award Ticket

If you booked a ticket AAdvantage miles, canceling the ticket will cost $150 per passenger. Award change and reinstatement fees are waived for Executive Platinum members using miles from their account.

Hot Tip: Looking for even more information about canceling award tickets? Explore our guide on canceling award tickets, including information on over 30 carriers, to learn more.

American’s Flight Change Policy

As with cancellations, all customers will have 24 hours from the time of their original booking to change their reservation without being charged a fee, regardless of fare selected.

Further, American does not charge change fees all domestic flights, as well as those to select short-haul international destinations, including between the U.S. and Canada, Mexico, the Caribbean, Puerto Rico, and the U.S. Virgin Islands.

Ticket Type Change Fee
Basic EconomyNot permitted for domestic flights and up to a $750 fee for international flights
Non-Refundable$750 for international flights depending on fare class
Refundable$0
Award Ticket$0

Basic Economy

American does not allow flight changes for those with basic economy tickets within the U.S., Canada, Central America, and the Caribbean. American does allow changes if you’re flying between the U.S. and Europe for a fee of up to $750.

Non-Refundable Ticket

After your 24 hour grace period has passed, American does not charge a change fee for domestic flights (as long as it is not basic economy) and up to $750 for international flights. If you are changing your flight to a more expensive fare then you’ll need to pay that price difference as well.

For same-day changes, American charges $75-$150 for economy tickets, but business and first-class passengers on paid fares can utilize same-day changes for free.

Refundable Ticket

If you’ve purchased a refundable ticket you can make changes to your itinerary without needing to pay any additional fees. If you’re changing to a more expensive option, you will need to pay the difference in price. If you’re changing to a cheaper flight, the difference in fare will be refunded to your original method of payment.

Award Ticket

The fees to change your award ticket can vary based on how far away your flight is and your loyalty status with American.

Loyalty Level60 Days or MoreBetween 60-7 DaysLess than 7 Days
Executive Platinum$0$0$0
Platinum Pro$0$50$75
Platinum $0$75$100
Gold $0$100$125
Member$0$125$150

How to Cancel a Flight on American

Step 1: Log into your account on American’s homepage and select “Your Trips.”

American Airlines My Trips
Image Credit: American Airlines

Step 2: Once you’ve selected the trip you want to cancel, select “Cancel Booking.”

Step 3: The next screen will ask you to confirm that you want to cancel your booking. After you click “confirm” then your booking will officially be canceled, and you’ll receive a voucher for any remaining funds after any potential cancelation fees.

How to Use an American Travel eVoucher

You can retrieve your eVoucher number and PIN number by clicking on the link sent to you via email. On the payment screen, enter both the eVoucher number and PIN number exactly as they appear on the retrieval page.

You may use up to 8 eVouchers at one time. If the total price of the ticket exceeds the value of your eVouchers, you may use a credit card for any remaining balance.

How to Use an American Trip Credit

Recently, American Airlines introduced ‘trip credits’ as its method for compensating customers after canceling their tickets, and is set to replace the old eVoucher method.

When you cancel a ticket, Trip Credits are automatically generated and sent by email for the unused value of a ticket (minus any fees). Similar to eVouchers, your Trip credits have a ticket number and are valid for a year from the date of issue.

The one large caveat to the program is that any eVouchers you still have are not combinable with Trip Credits, and you cannot use both during the same purchase.

To redeem your Trip Credit you’ll need to contact the American Airlines Reservations department and provide them with your canceled ticket number to rebook. You may use up to 8 Trip Credits at one time. If the total price of the ticket exceeds the value of your Trip Credits, you may use a credit card for any remaining balance.

Final Thoughts

In summary, if you’re worried that you may need to cancel your flight and want to make sure you can get a refund, a refundable ticket is going to be your best, albeit more expensive, option.

Having to deal with canceling a flight can be difficult enough as it is, but knowledge is power (as are cards that provide compensation). Be certain to review fare rules closely so that you know what your options are both at the time of booking, and if you end up needing to cancel.


Frequently asked questions

What happens if I cancel my American flight?

That depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

If you’ve purchased a basic economy ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was purchased.

If you have a non-refundable ticket you will be required to pay $200 for domestic tickets and international ticket fees range from $200 to $750 (depending on the length of the flight, location, and type of fare). Afterward, you will receive the remainder of your fare, minus the fee, in the form of an eVoucher for use on a future American flight.

If you have a refundable ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

Can I cancel an American flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

What happens if you cancel a non-refundable flight?

To cancel a non-refundable ticket you will be required to pay between $200-$750 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an eVoucher for future use on an American flight.

When do American eVouchers expire?

Your eVoucher will expire exactly 1 year after its issue date.

Will American waive my cancellation fees?

A waive of fees really will depend on your reason for canceling the flight. If it’s due to an immediate family member’s death or sickness, or military orders, American may waive your cancellation fees, but they may ask for proof.

If you believe you have a legitimate reason to have your cancellation fees waived then it never hurts to call and ask!

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

106 comments

  1. I cancelled my non-refundable flight be didn’t receive any voucher or notice about getting a credited back the difference between the fare and $200 fee. Is this supposed to happen automatically?

    Reply

    • Hi Jon,

      I would recommend calling American Airlines to get your voucher. I wouldn’t trust that it will happen automatically.

      Reply

      • Valeriea Caesar April 1, 2020

        I have a flight schedule for May 1, 2020, to Miami leaving at 11:50 pm. My cruise was canceled, so can I get a full refund? If not, do you recommend I wait a couple of weeks to see if the flight is canceled? I was sure it was notified by Hopper that it was, but I can’t find the email. Is there another way of finding out if it was?

        Reply

        • Hi Valeriea,

          If the flight has not been canceled, then American Airlines will not issue you a full refund. Currently, you can change to a different flight, or cancel and receive an eVoucher, for no charge. But if the flight is not scheduled until May 1st, then I would wait to see if American Airlines cancels it. If they do then they are required by law to give you a full refund.

          Reply

    • Irma Smith March 18, 2020

      So I paid for insurance because of the Coronavirus. I should be able to cancel and receive a refund, correct?

      Reply

      • It depends on how American Airlines classifies this and how the travel insurance policies looks. Please call them to confirm when you have a chance.

        Reply

  2. If you purchased two tickets and cancelled. Do you have to use your vouchers together or can each of you use on vouchers separately.?

    Reply

  3. If you have to cancel two tickets, do they charge you $200 per ticket? Or just a one-time $200 fee for both? Thanks!

    Reply

  4. Is there any way to get a full refund when we had to cancel our flight through no fault of our own. We were flying to meet a new cruise ship in Copenhagen. The cruise line cancelled our cruise because the ship wasn’t going to be ready for at least another month.

    Reply

    • Hey Kathy, you may be able to get a free refund for your ticket if you call American Airlines and explain the situation. They may ask for documentation from the cruise line so be prepared to provide that. However, do note that there’s no guarantee that this will work out as American has no obligation to refund your tickets, instead, it would be out of goodwill. Thanks and good luck!

      Reply

  5. Hi. If I purchase a refundable ticket with an eVoucher, and request a refund for the ticket before the flight, will the refund be to a new eVoucher?

    Reply

    • Hi Dow,

      Unfortunately, eVouchers are not refundable. Usually, the funds from a refundable flight that is canceled are returned to your credit card. But if you pay for the flight with an eVoucher then you will not receive a refund, unfortunately.

      Thanks for reading!

      Reply

  6. I have a voucher for a canceled flight. I’d like to book a new flight but the fair is about half of my voucher. If I use the voucher will the balance still remain for future use?

    Reply

    • Hi Liz,

      The amount left over will remain on the eVoucher. You’ll just need to be sure to use the rest of it prior to the expiration date.

      Reply

  7. From what I’m reading, “refundable” fares with American Airlines will still encounter the change/cancellation fee, unless it’s a “Fully Flexible” Main Cabin seat. If it’s just “Flexible” main cabin, “Flexible” business, or “Flexible” first… the fare is refundable (will be returned to your credit card), but will still encounter the change fee. I’m looking at a Flexible First ticket now, and the fine print says “refundable (fee may apply)”.
    Exact language for the Flexible First is : “Changes or refunds allowed (fee may apply)”. Sadly, I cannot find anywhere on AAs website that says the fees will be waived, except for “Fully Flexible Main Cabin” fares.

    Reply

  8. rosa gonzalez January 23, 2020

    If they changed the flight departure and I have a non refundable ticket can I get a full refund?

    Reply

    • Hi Rosa,
      Yes, according to AA’s terms, you can get a full refund if they make a schedule change of 61 minutes or more.

      Reply

      • Meredith Smith April 3, 2020

        Where do you see that in AA’s terms? AA’s Conditions of carriage state the below:

        Sometimes we have to make adjustments to our operation, and between the time you book and the day you depart, there may be changes to:

        The type of plane you’re flying on
        1) Your seat
        2) The airline that operates your flight
        3) The number of stopovers or stopover cities
        4) Departure or arrival times
        5) When there are changes that affect your trip, we’ll try to contact you in advance and move you to a similar seat, though we can’t make any guarantees.

        We do our best to be on time but our flight schedule is not guaranteed and not part of this contract. We are not liable if:

        We’re late or you don’t make your connection:
        1) We change the schedule of any flight
        2) There are special, incidental or consequential damages because of these changes
        3) Your checked baggage is late (except as required by statute, regulation, or Convention)

        Rules for delays on international trips are governed by the Montreal Convention and Warsaw Convention. The full linked page provides more information and is incorporated by reference.

        Reply

        • Hi Meredith,

          As of today, American Airlines has changed its schedule change policy to 4 hours, instead of the 61 minutes that Katie quoted, but this only applies to flights purchased from today onward. Everything on their website now details this new policy, but the 61-minute guideline still applies to all flights booked before April 8th. If you contact American they will confirm this.

          Thanks for reading!

          Reply

  9. If I book a business class mileage ticket and need to cancel the morning of, I can get my miles back for $150 or if I change the departure to the next day there is no fee (also would be doing this morning of original departure).

    Reply

  10. Paula Bertram January 30, 2020

    I purchased a non refundable ticket for two passengers on the same reservation. One passenger may have to cancel. Can just the one passenger cancel get a voucher without affecting the other passenger or does the entire reservation have to be canceled?

    Reply

  11. I have two First class tickets for the end of February. Just found out that we need to change plans. I believe we can cancel with zero fees, but want to make sure.

    Reply

    • Hi Michael,

      Yes, if you’ve purchased a refundable ticket, cancellations can be made anytime before the departure of your flight and the refund will be issued to your original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

      Reply

  12. We bought three first-class AA tickets (that appear to be non-refundable) with Chase UR points a few weeks ago, but now they’re available through both BA and AA for way fewer miles, and the cash price has gone down more than $100 per ticket. Is the $200 cancellation fee for each ticket or per booking? And do you know if Chase/Expedia offer any kind of guarantee when ticket prices go down?

    Reply

    • Hi Ramona. Fare decreases are handled differently depending on the airline. One common element, however, is that the cancellation/change fee does apply, which is the case with AA. The $200 fee you’re asking about for the AA tickets is per ticket so the flights would each need to decrease by more than that for there to be any benefit.

      Reply

  13. I purchased a ticket for my 95-year-old aunt, that is now hospitalized and unable to market the flight on 2/17. Is it better that I don’t cancel so I don’t have to pay the $ 200 cancellation fee? I realize I won’t be refunded the cost of the fare.

    Reply

    • Hi Diane,

      If the ticket you purchased was less than $200, then yes it would not make sense to pay the cancellation fee. If your flight was was more than $200, then you might want to consider paying the fee as, after the fee is paid, you can apply the unused value of your American Airlines ticket toward a future trip.

      You might also want to reach out to American Airlines, explain your situation, and see if they would be willing to waive the cancellation fee. It never hurts to ask!

      Reply

  14. Kat Thompson February 17, 2020

    I booked a flight last night (main cabin non-refundable) for a flight today. I then cancelled this morning. Does the 24-hour rule still apply with AA when you have booked a flight less than 7 days in advance?

    Reply

  15. Kat Thompson February 17, 2020

    Did you really delete my question?

    Reply

  16. Can I cancel my AA flight within 24 hours of purchase and rebook with award points without any problems?

    Reply

    • Hi Liz,

      That should not be a problem as long as your trip is more than 7 days away and there is award availability for the flight. If you need assistance with this I suggest you contact American Airlines directly at 1-800-433-7300.

      Reply

  17. If the Corona virus cancels our cruise, will American still charge us a cancellation fee?

    Reply

    • Hi Leo,

      They may not but you would need to contact them directly to know for certain. Their customer service number is 800-433-7300.

      Reply

      • Frank Jackson March 9, 2020

        They wont. Been in the same situation and American does not care! $800 down the drain in fees.

        Reply

    • AA just sent me an intinery change on my non -refundable ticket I booked in Feb. It has me leaving my destination 5 hours earlier than what I had booked. This ticket is not until May. Will I have any trouble getting a refund rather than a voucher. Also shall I just go into their site and cancel or call them.

      Reply

      • Hi Bonnie,

        Yes, you should be able to get a refund. You will need to cancel your ticket and request a refund through AA. Here is their number if you’d like to call for assistance: 1-800-433-7300

        Reply

  18. They are leeches.
    From USA Today: “And they are a big moneymaker for airlines. U.S. airlines collected $4.3 billion in change fees in the first nine months of 2019, according to the federal Bureau of Transportation Statistics. And that’s with one of the industry’s biggest players, Southwest Airlines, not charging change fees.”

    Reply

  19. I purchased a non-refundable AA ticket through Hotwire; now my state has declared a State of Emergency due to the Corona virus. I want to change/cancel trip since I don’t feel comfortable traveling at this time. Who would handle this AA or Hotwire?

    Reply

    • Hi Mil,

      Since the ticket was purchased through Hotwire, that will be who you have to go through. AA is not able to assist with tickets that were purchased through a 3rd party.

      Reply

  20. My 85 yr old mother’s doctors said no to flying to Florida at end of March (has COPD & diabetes). Will AA charge a cancellation fee if I have insurance?

    Reply

    • Hello Trace. Sorry to hear your mom cannot make the trip. Not sure what type of insurance you’re referring to, whether you purchased insurance when you bought the ticket, a travel insurance policy, or travel insurance on a credit card. You may call AA first to see what their stance is on the ticket in question. It is possible they may waive the fee. If not, you can go the insurance route.

      Reply

  21. I purchased 2 non-refundable AA tickets in January (purchased through AA) for travel in mid march 2020. I asked about changing flights or delaying for a future flight. AA rep said there is nothing you can do. No changes, no vouchers for travel at another time. So I said you just take my $515, provide me no service and that’s it. She said if there is a travel advisory for the state you are going to then maybe you might get a refund. I don’t even need a refund…just want to be able to travel at another time. Seems like robbery to me.

    Reply

  22. I purchased a non refundable ticket on AA website. I then was able to upgrade my ticket to Business class. What happens if I have to cancel my trip due to the Coronavirus? Will I be able to get a refund since my ticket is now Business Class ?

    Reply

    • Hi Aga,

      Did you upgrade into a refundable fare? Not all business class tickets with AA are fully refundable. However, if you’d rather change your travel to a later date, American Airlines is waiving change fees for those who:
      – Are traveling on an American Airlines flight
      – Bought your ticket by March 1, 2020
      – Are scheduled to travel March 10, 2020 – April 30, 2020
      – Can travel March 10, 2020 – December 31, 2020
      – Change your origin or destination city; difference in fare may apply
      – Rebook in the same cabin or pay the difference

      Reply

  23. Our school canceled my sons service trip to Guatemala. We will receive a portion back as a travel voucher. Who can use this voucher? It needs to be used within a year. Can it be used by someone other than my son?

    Reply

  24. Lora Williamson March 11, 2020

    My husband and I purchased 2 tickets in January for a trip to Cancun Mexico in May for a wedding. With the coronavirus going and spreading if the event is canceled will we be able to get a refund?

    Reply

    • Hi Lora,

      American Airlines has said that change fees will be waived for customers who purchased tickets prior to March 1 for travel through April 30. Additionally, American’s Reservations team will contact affected customers directly by email or telephone. Customers who booked through a travel agent will be contacted by their agency directly. If a flight is canceled and a customer chooses not to be rebooked, they may request a full refund by visiting aa.com/refunds.

      So, at this time, you’re able to change you flight to a different date – free of charge. Or you can cancel the flight, pay the cancellation fee, and have the remaining funds issued to you as a travel voucher.

      Reply

  25. Barbara Breitung March 12, 2020

    I’ve been trying to get in touch with customer service to see if I can cancel my flight. I’m a senior citizen and with the coronavirus, president trump said seniors should not travel. Can I get a refund or some type of credit?

    Reply

    • Hi Barbara,

      I’m sorry you’ve experienced very long wait times on the phone, I imagine many people are calling in with similar questions.

      However, we do not represent American Airlines. We are Upgraded Points, a website that publishes helpful travel information.

      With that said, here is American Airlines has said that change fees will be waived for customers who purchased tickets prior to March 1 for travel through April 30. Additionally, American’s Reservations team will contact affected customers directly by email or telephone. Customers who booked through a travel agent will be contacted by their agency directly. If a flight is canceled and a customer chooses not to be rebooked, they may request a full refund by visiting aa.com/refunds.

      Reply

  26. Adarsh Sethi March 12, 2020

    I had booked nonrefundable economy tickets in November 2019 to travel on American Airlines on March 28, 2020. I understand that I can now cancel these tickets with no change fees and get an evoucher. It appears that I will have to use this voucher before Nov. 2020 because they say it has to be used within one year of the original date of issue. My question is: do I have to travel between the same pair of cities as my original tickets? Or can I buy tickets between totally different origin and destination cities?

    Reply

    • Hello Adarsh. Normally an e-voucher does not have to be used for the same pair of cities as the original. It is usually a credit that can be redeemed on that airline.

      Reply

  27. Hi, I am an AAdvantage member, I purchased a non refundable ticket for $450 to LA. I need to cancel, how much voucher do I get?

    Reply

    • Hi Nat,

      Have you called American Airlines? If not, we recommend calling the airline to ask what options are available to you, and then circling back with any follow-up questions.

      Reply

  28. Cathy Johnson March 13, 2020

    Is there any way by looking at my ticket numbers to determine if my tickets are non refundable or not? Thank you.

    Reply

    • Hi Cathy. I found the information in the ticket receipt. Log in to your AA account and access your reservations. Under the reservation information, you will see “Print Trip and Receipt”. When that loads you will see the information below the ticket number and pricing information. Mine looked like this: Endorsements/Restrictions CXL BY FLT TIME OR NOVALUE/NONREF/SVCCHGPLUSFAREDIF/. This roughly translates to “cancel by flight time or no value, non-refundable, service charge plus fare difference”. Since AA is waiving fees right now, you may be able to make changes or cancel without incurring these fees/surcharges.

      Reply

  29. Adil Qaisar March 13, 2020

    I received credit for 7 flights booked through American Airlines for my family. Can I use that credit myself or does it need to be only for the 7 people whose flights I canceled?

    Also I didn’t receive an eVoucher or anything like that. They told me to call to reserve a flight with the old ticket numbers to redeem the credit.

    Reply

    • Hi Adil,

      There’s no rule in American Airlines’ guidelines that says you can’t redeem it for others. However, please check with the American Airlines customer service or reservations desk to confirm. Thanks for reading.

      Reply

  30. I had to cancel my AA flight that I booked through Chase Ultimate Rewards. They tell me I have a credit with American Airline but how do I go about booking this? Can I do it myself online? The Chase Rep didn’t know these details. Also, I need to get refunded for the upgraded seats that I bought on AA after I originally booked my reservation. Any body got this good info?

    Reply

    • Hi Kathy,

      You should receive an eVoucher confirmation number from the canceled booking that you can use for a future flight. You’ll enter this number during the payment screen when booking a new flight.

      Reply

  31. We were booked to fly on the 15th July, but the reason for us to come to America has been cancelled (martial arts World Championships). We wouldn’t be coming to America until July 2022, so would there be any way of changing our flights to July 2022 (we would pay if there is a price increase).

    Reply

    • Hi Lindsey. You wouldn’t be able to re-book a flight that far in advance (2022). The type of tickets you purchased (refundable/non-refundable/basic economy) will determine your options. Chances are, you would receive a credit to use on American Airlines, good for one year.

      Reply

  32. Gary Peifer March 30, 2020

    I booked a flight on AA for my Dad and I to go visit the Grand Canyon. The accommodations within GC National Park are now closed through late May, so we will need to cancel the trip and book later in the year. So far, my flight has not been cancelled; however, they did change our flight from non-stop (both outbound and return) to connecting flights. The outbound flight is an extra 118 mins (1 hr. 18 minutes) and the return is 200 mins (3 hrs. 20 min.) longer. I understand there is a provision in their policy that if a flight is switched from non-stop to connecting, we can get a refund instead of a voucher. Can you provide any additional details?

    Reply

    • Hi Gary,

      Yes, since your flight was changed from a non-stop to a connecting flight, you should be able to receive a refund in lieu of a voucher. I couldn’t find any other details on how to request a refund.

      If you don’t want to call in now and don’t mind a voucher you should be able to cancel your trip online if it’s more than 72 hours out. Then call once you’re ready to re-book your trip.

      Reply

  33. I booked two AA award tickets on Jan. 11 for travel on April 3. I received notice yesterday that my flight was cancelled, and it only gave me the option to select an alternate flight on the same day (no option to refund points). I received another email this morning, letting me know that they have rebooked me on an alternate flight an hour and a half after the original, but still need to confirm. If I don’t confirm the flight, will my reservation automatically cancel and points get refunded, or do I need to call to cancel? I no longer have the option to cancel online.

    Reply

    • Hi Spencer,
      If your flight is less than 72 hours out, which it is, you’ll need to call American to cancel and re-book for a later date. Good luck!

      Reply

  34. Dina Hennen April 4, 2020

    What is considered a canceled flight? I am not going to be able to utilize a voucher if I cancel our May 1 international flight from the U.S. to UK, even if American gives me until December to do so and I would rather have a refund. I am noticing that American is now switching out flights to other cities (IAD connection instead of scheduled ORD) and even switching flights to other carriers (non OneWorld) since they have reduced their long haul flights. Are these types of changes considered “canceled” flights or will I be stuck with a voucher if they change my flights to a different connection city, add additional connection (2 rather than 1) or change one or more flights to a different carrier if the flights depart/arrive within 61 minutes of my original flights?

    Reply

  35. Hi. My flight was canceled and an alternative was offered which I cannot make (more than 61 minutes time difference)
    Do I need to cancel or do anything to the new flight before I can request a refund for the original one?
    The new flight is scheduled to leave later today, I have requested a refund but it shows as ‘not eligible’ and brings up the following message;

    ” Due to the status of your itinerary, we are unable to complete your refund request. Your itinerary needs to be canceled prior to requesting a refund. Please click here to cancel your reservation and return here to submit your request. ”

    I feel like this is only for refundable tickets only. Mine is an economy class ticket.

    Reply

    • Hi Giu,

      Refundability due to schedule changes counts for economy tickets too. The message is correct that you would need to cancel the flight before you can ask for a refund. If you’re having any issues or hesitations, I recommend you contact American Airlines directly for assistance at 1-800-433-7300.

      Thanks for reading!

      Reply

      • Hi Jarrod,

        AA’s request that the passenger first “cancel the flight” before the passenger then asks for a refund makes me nervous. AA is the one who canceled the flight. If we now tell AA that we are the ones “cancelling,” can’t they then say that I am therefore only entitled to a voucher rather than a refund?

        Thanks for your helpful information!

        Reply

        • Hi KayBee,

          Did AA cancel the flight? Or did they change the flight to another time that was more than 61 minutes from the original flight?

          Reply

          • AA canceled the flight but did not ever send an email or anything saying that it was canceled. When we look up our reservation, it just says that we have no upcoming trips. And when you look up the route (Miami direct to Milan on Aug. 1), it no longer exists. But without anything to prove AA canceled, and not us, we are reluctant to click on the link that says, “cancel trip.” We are worried that AA could then use that to say WE canceled the flight before they did. Maybe I am just being paranoid.

          • Hi KayBee,

            That is very strange then, as there should be no option for you to cancel if the flight has already been canceled by AA. If I were you I would contact the customer service department before doing anything else – just to be on the safe side. Here is their number: 1-800-433-7300.

        • This was also the point of my question. Seems like they are complicating the process to catch people out. In my case they cancel the original flight and then tell you they have re booked you onto an alternative.
          Surely we are not obliged to cancel and simply request a refund on the basis that the original flight was cancelled.

          Reply

          • So we called AA. When we explained the problem, the agent insisted the only way for us to get a refund was for us to say we wanted them to cancel the ticket. She repeatedly offered to cancel it for us. We asked to speak to someone else and she transferred us to another agent who finally admitted, yes, AA canceled the flight and that she would, herself, change our status to “flight canceled” or something like that. And when we refreshed our screen, the cancellation was indicated on our account. But we still had to click on the “Cancel Flight” link in order to get a refund, she said. When we complained that it seemed like a nonsensical way to process refunds, she apologized and assured us we would get a refund doing it this way. We eventually complied and now our “request for a refund” is “under review.” Will let you know when we hear anything more.

            Thanks again, Jarrod, for your help.

          • Hey KayBee,

            That’s great to hear! It is incredibly frustrating that airlines make us jump through all these hoops in order to accomplish a simple task. But I am glad it all worked out for you!

            Let me know if there is anything else I can help with!

  36. Am I ok to simply wait until after the rescheduled flight and then request a refund? Without canceling anything myself?

    Reply

    • Hi Giu,

      No, you cannot wait until after the rescheduled flight or they will consider you a no-show. I suggest you contact the AA customer service team and tell them the schedule change of the flight does not work for you, and that you would like to receive a refund per their terms and conditions since the change was greater than 61 minutes.

      Reply

  37. Hi Jarrod – thanks for all the information – we have a trip scheduled with AA this friday.. I was waiting to see if american airlines was going to cancel the outgoing flight in hopes for a cash refund under the new DOT policy. How long ahead of time do i have to cancel the trip for the covid e-vouchers via the online flight cancellation option? Thanks Chad

    Reply

    • Hi Chad,

      American has not provided any information on their website regarding this, so there is no way to say for certain. But I would imagine that as long as you cancel at least a few hours prior to the flight departure that they should still offer you an e-voucher. I recommend you contact AA in advance to clarify though so that you don’t end up losing money!

      Reply

  38. Patricia Beirute April 13, 2020

    I am at high risk for coronavirus and I am 75 years old. I am attempting to cancel my flights to and from Myrtle Beach, S.C. from Aug.1 returning Aug 5. Although I have tried to cancel and request a refund, I have received no confirmation, so I don’t even know whether or not it has been canceled. Help, please.
    Pat

    Reply

    • Hi Patricia. You don’t mention how you attempted to cancel the reservation. If you called and asked for the reservation to be canceled, it could be that your credit card just hasn’t yet been credited. That can take some time. If you did it online, you can go to AA.com and search for your reservation with your record locator number. When the reservation comes up, it will show canceled. You can also log in to your AA.com account and see the reservation there. Even if the reservation is showing canceled, however, you may just have a credit to use later versus a refund, unless you called and were told you would receive a refund. I hope this helps.

      Reply

  39. Hi Chad,

    Can we get a refund on the following:
    -We booked a trip to London leaving on May 1, 2020. We used a third party travel agent to book this trip. It is a British Air Flight managed by American Airlines. We received an email on April 17 directly from BA that the flight(s) have been cancelled.
    -In talking with the Third Party travel agent, he stated that if we got a refund it would be 40% of what was paid, not the entire amount.
    -Sounded as thought the third party agent did not want to us to request a refund and instead advised to get a credit which could be good for 2 years. Made statements that most people we works with don’t request refunds.
    – Leads us to believe that maybe the third party is working on a commission and therefore, not being upfront.
    – Can you give us some direction and clarity on the refund. The ticket cost was $8,500 for two people, so there is reason for asking questions.
    Thank you Cheryl

    Reply

    • Hi Cheryl,

      The travel agent is not presenting you with the true picture of the situation. If your flight was canceled, you should be entitled to a full refund.

      Reply

  40. I canceled a May 8 RT first-class ticket from PHL TO SFO that I had booked in early March because the wedding I was to attend was postponed. I used AA miles to book it. I have confirmation of my canceled flight but my AA points account still shows a 130,000 decrease in points. How do I get the points reinstated?

    Reply

    • Hi Heather,

      Unfortunately, the miles do not reinstate automatically. You need to contact AA customer support and have a phone agent redeposit the miles for you.

      Reply

  41. Hi Jarrod,

    Do you know if they are charging the redeposit fee?

    Reply

    • Pamela,

      If your tickets fall under the current COVID-19 cancellation policy, then you can cancel. This is the same exact case for award tickets. We’ve been able to successfully cancel many award tickets through this.

      Reply

  42. Do I understand correctly, that a lower-priced e-Voucher will generate a refund? That is, if I canceled a $1,000 non-refundable ticket due to Covid-19 and re-book a new $300 flight, that I will get a refund for $700?

    Reply

    • Hi Mark,

      Unfrontautley not, per the AA terms and conditions regarding e-Vouchers, “if the ticket price is less than the value of the eVoucher(s), the unused portion will remain on the eVoucher until it is decreased to zero, at which time the eVoucher will be deactivated.”

      Reply

  43. I booked my AA flight from an agent and I traveled one way. My return ticket was on March 3rd. I rescheduled my ticket to April 30th through AA. But the flight was canceled due to corona. I paid 61000 INR to goibibo agent for the roundtrip and 36000 INR to AA (date change fee 17000 INR + fare difference 19000 INR) . Now they only providing 19000 INR refund and saying date change fee is nonrefundable even though the flight was canceled. This is totally unfair.

    Reply

  44. We purchased 3 basic, round-trip tickets to Florida. Unfortunately, my daughter is 34 weeks pregnant and her doctor has put her at high risk. So she and her husband aren’t able to fly.

    All 3 tickets was purchased together. Can we cancel 2 of the tickets or do we have to cancel the entire order?
    Will we receive a full refund due to the doctors’ orders? This is a legal medical reason, especially with the coronavirus.

    Reply

    • Hi Lisa,

      Yes, you can cancel just 2 of the tickets. I cannot say definitively whether they will provide you with a full refund. Usually, American Airlines only provides refunds to basic economy tickets if the scheduled flight is delayed significantly, for military orders, or if the passengers passes away before the flight. However, it never hurts to call and ask as sometimes exceptions can be made.

      Thanks for reading!

      Reply

  45. Hello! I canceled my American airlines tickets within the 24 hours of being booked. I know I will get a full refund but does this include any taxes and everything I paid?

    Reply

  46. pamela romero July 6, 2020

    I paid for a flight and booked it 7 hours before it left. It was for a woman who was flying with a cat, but when she found out the fight was going to Dallas first, then to Reno, she flipped out. Her cat was already hard to handle and going to Dallas first put her on the fight 8 hours. So she told me this when I wanted to take her. I spent 381.00 on the flight and the confirmation number is on her phone but paid with my credit card. She claims they will put it back on my card. How can I check if she’s telling the truth that its being put on my card??????

    Reply

    • Hi Pamela. If you log in to your credit card statement online, you will see a charge or a pending charge on your account for the flight. The charge will include a ticket number. If you don’t see a credit on your account (it can take a several days to process), you can call the airline and give them the ticket number to access the record.

      Reply

  47. Caroline Ol July 25, 2020

    Very disappointed in the customer service in regards to my upcoming booking for October 2020.
    I would like to know why I can receive refunds from all my American hotels during this pandemic which are the same cost as the AA flights but AA does not offer any refund during the pandemic.
    I cannot leave Australia to start my American holiday as Australia has banned overseas travel till 2021 but AA doesn’t care.
    This is out with our control and unable to fly.

    Reply

  48. We had to cancel 3 trips with 3 different airlines when COVID hit. 2 out of the 3 have been very easy to work with and provided ample time to use our credit for a future trip. We have a full 2 years to use our credit with Allegiant and the credit with Delta can be used anytime prior to December 31st, 2022. However, American Airlines has taken the opposite route. Rather than providing an extended time for COVID to pass (hopefully) and destinations to open back up, they remain adamant that all credits must be used this year, by December 31st, 2020. Not only that but their “fee waving” does not apply to tickets booked by an outside source like Expedia, which they charge a FEE of $50 per ticket. (Delta did not do this). So we either have to force a trip in the midst of a pandemic or forfeit $1,200 for services not rendered as refunds are not an option. Companies have an opportunity to potentially increase loyalty and business during this crisis, or lose it, based on how they treat their customers during this crisis and willingness to help. American Airlines has made it clear that they are not willing to provide options in line with terms other airline companies have provided to help accommodate their customers. Once this pandemic passes and things return to “normal” it will not be forgotten which companies stepped up and which did not. So while AA may have “saved” some money through their strict deadline currently they will lose money as people like myself will never buy a ticket through them again.

    Reply

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