Inflight Wi-Fi can be notoriously expensive and unreliable, but Singapore Airlines is seeking to improve the experience for passengers across its fleet.
Let’s review the changes to see what access you’ll have on your next Singapore flight.
More Planes Are Getting Wi-Fi Access
According to a new report by Mainly Miles, Singapore Airlines is reportedly launching complimentary free Wi-Fi access across most of its fleet for business class passengers.
Previously, unlimited complimentary Wi-Fi was only offered to Suites or first class passengers, regardless of whether they were KrisFlyer or PPS Club members or not.
Business class and PPS Club members were capped at 100 MB during their flight, and KrisFlyer members in premium economy and economy class could use a 2-hour chat feature. That has now changed, according to Mainly Miles.
Now, in addition to free Wi-Fi access for first and Suites passengers, business class passengers, PPS Club economy, and PPS Club premium economy passengers will receive unlimited Wi-Fi. Economy and premium economy KrisFlyer members will receive a 2-hour surf session.
Additionally, according to the report, the airline is extending the free Wi-Fi pilot across the majority of its fleet. The only exception is the 162-seat Boeing 737-800 NG aircraft.
“The complimentary Wi-Fi trial in Business Class has been extended to all aircraft in our fleet, except our Boeing 737-800 NG aircraft which does not offer in-flight Wi-Fi connectivity,” a Singapore Airlines rep told Mainly Miles.
How To Connect on Your Next Flight
If you’re on a Singapore flight, connecting to the internet is simple. Here’s what you’ll need to do:
- Enter your PPS Club or KrisFlyer details when booking your flight, via Manage Booking, at the airport check-in kiosk, or at the check-in counter
- Connect to the “KrisWorld” Wi-Fi network after reaching cruising altitude on your device while in flight mode
- Finally, navigate to www.singaporeair-krisworld.com, select “Complimentary Access” and fill out the details
To make the most of your Wi-Fi, Singapore recommends travelers enable low data/power mode, avoid activities such as streaming, gaming, and transferring sizable files, and disable media auto-download during flight.
Hot Tip: Make sure to check out our guide to airplane Wi-Fi to learn more about options by airline!
Expanded Wi-Fi will be extremely positive news for Singapore business class passengers, particularly those on medium-haul flights, such as from Tokyo to Singapore. These flights are operated on the airline’s medium-haul 303-seat Airbus A350 aircraft, which previously wasn’t included in the trial. And according to the report, there is no end date for the trial, which is a good sign that SQ might keep it permanently.
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