Singapore Airlines Review — Seats, Amenities, Customer Service, Baggage Fees, and More

Singapore Airlines

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There’s a real emphasis on customer service in Singaporean culture, and this certainly rings true of the country’s flag carrier – Singapore Airlines.

This 5-star airline is renowned for its impeccable service – both in the air and on the ground – along with the comfort and quality of its cabins.

This detailed article covers everything you need to know when flying with Singapore Airlines, including inflight amenities, baggage allowances, customer satisfaction rankings, and more.

Basic Info

Airline: Singapore Airlines

Category: International airline, flag carrier for Singapore

Frequent Flyer Program: KrisFlyer

Tagline: “A great way to fly”

Number of passengers annually: Over 36 million (including Scoot regional airline)

Fleet: 121

Main Hub: Changi Airport Singapore (SIN)

Destinations: 32 countries worldwide

Singapore Airlines Route Map
Singapore Airlines route map. Image Credit: Singapore Airlines

Frequent Flyer Programs


KrisFlyer is a frequent flyer program offering passengers rewards for flying with Singapore Airlines and its partner airlines.

Members can earn points on the ground as well as in the air through booking selected hotels, car rental, or even by shopping online.

Points earned from flights go toward KrisFlyer elite status, with standard, silver, and gold statuses available offering passenger perks such as free seat selection and priority boarding.

Hot Tip: Learn the best ways to earn lots of Singapore Airlines KrisFlyer miles and you’ll be booking an award flight in no time!

PPS Club

PPS Club is an extension to KrisFlyer and is an exclusive membership for frequent flyers that accumulate 25,000 PPS points flying business, first, or Suites class within 12 consecutive months. PPS members receive enhanced rewards for their KrisFlyer account such as double KrisFlyer award earnings and discounts off upgrade redemptions.

There are 2 tiers in the PPS Club — standard and Solitaire PPS Club (50,000 PPS points flying business, first, or Suites class within 12 consecutive months).

Ticketing Options

Singapore Airlines has 3 fare types available for economy, premium economy, and business class. These give passengers different options for baggage allowance, cancellation terms, KrisFlyer miles earning potential, and more.

Fare typeLiteStandardFlexi
Check-in baggage allowance*66 pounds (30 kg)66 pounds (30 kg)77 pounds (35 kg)
Advance seat selection (before 48 hour check-in period)ChargeableFree for standard seatingFree for forward zone and standard seating
Earn KrisFlyer miles50%75%100%
Upgrade with KrisFlyer milesNoYesYes
No showsChargeableChargeableChargeable
Premium Economy
Check-in baggage allowance*77 pounds (35 kg)77 pounds (35 kg)77 pounds (35 kg)
Advance seat selection (before 48 hour check-in period)Free (excluding extra legroom seating)Free (excluding extra legroom seating)Free (excluding extra legroom seating)
Earn KrisFlyer miles100%100%125%
Upgrade with KrisFlyer milesNoYesYes
No showsChargeableChargeableChargeable
Business Class
Check-in baggage allowance*88 pounds (40 kg)88 pounds (40 kg)88 pounds (40 kg)
Advance seat selection (before 48 hour check-in period)FreeFreeFree
Earn KrisFlyer miles125%125%150%
Upgrade with KrisFlyer milesNoYesYes
No showsNoChargeableChargeable

*Baggage allowance does not apply to piece concept destinations.

First Class Fare Type

There is only 1 standard fare type for first class that comes with the following conditions:

  • Check-in baggage: 110 pounds (50 kg)
  • Advance seat selection: Free
  • Earn KrisFlyer points: 200%
  • Cancellations: Chargeable
  • Changes: Free
  • No shows: Chargeable

Hot Tip: When searching for a flight on Singapore Airlines’ website, you can choose to secure the fare for up to 72 hours while you shop around or confirm details for your trip.

The cost to secure your fare depends on the destination, but starts from $4. To use “Secure My Fare,” flights must be fully operated by Singapore Airlines for economy or premium economy cabins and must be at least 30 days in advance.


mySQupgrade allows passengers to bid for upgrades to premium cabins. On eligible flights, an email invitation is sent to passengers 7 days before the flight offering the opportunity to bid. Bids can be withdrawn up to 50 hours before departure; otherwise, confirmation of whether the bid has been successful will be sent 48 hours before the flight.

Singapore Airlines Baggage and Other Fees/Add-Ons

Singapore Airlines applies a weight concept to the majority of its destinations, meaning that passengers receive a set weight allowance for checked baggage that they can split across multiple pieces if they choose to.

Flights to/from the United States work on a piece concept, where passengers are permitted to bring 2 pieces of checked luggage with the weight dependent on the cabin.

Baggage Fees

Singapore Airlines Carry-On Allowance

  • 1 personal item (maximum size 40 x 30 x 10 cm)
  • Standard carry-on bags (115 cm max linear dimensions:)
    • Economy and Premium Economy: 1 free (up to 15 pounds (7 kg))
    • Business and First Class: 2 free (up to 15 pounds (7 kg))

Singapore Airlines Checked Allowance

Weight Concept (All flights except to/from U.S.)

Cabin/fare typeWeight Concept (all flights except to/from U.S.)Piece Concept (to/from U.S.)
Economy Lite66 pounds (30 kg)2 x 50 pounds (23 kg)
Economy Standard66 pounds (30 kg)
Economy Flexi77 pounds (35 kg)
Premium Economy77 pounds (35 kg)
Business88 pounds (40 kg)2 x 70 pounds (32 kg)
Suites and First110 pounds (50 kg)

Additional and excess baggage fees are route dependent.

Charges for flights to/from the U.S. are:

  • Additional bag: $120-$180 (prepaid) or $150-$350 (at the airport)
  • Overweight bag: $80-$180 (prepaid) or $100-$225 (at the airport)
  • Oversized bag: $80-$180 (prepaid) or $100-$225 (at the airport)

Charges for all other flights (excluding the U.S.) are:

  • Additional weight: $3-$42 per kilogram (prepaid) or $4-$56 per kilogram (at the airport)

Hot Tip: Read more about Singapore Airlines’ baggage policy in our dedicated baggage article.

Other Fees and Add-Ons

Fee for Booking with a Reservation Agent — Phone or In-Person 

  • U.S. office: $50
  • South Africa office: $37-206
  • Switzerland office: CHF 150 (adult) CHF 75 (child)
  • Any other country: $25-75

Change/Cancellation/No Show Fees — Cash tickets


  • Economy: $100-$200
  • Premium Economy: $200
  • Business: $200-$250
  • First: $100


  • Economy: $50-$300
  • Premium Economy: $50
  • Business: $150-250
  • First: No change fee

The difference in fare would also be applicable.

No Show:

  • Economy: $100-$300
  • Premium Economy: $200
  • Business: $300
  • First: $300

Hot Tip: Find out Singapore Airlines’ fees for award flight changes and cancellations in our complete guide. 

Advance Seat Selection

Band/Seating typeStandard seatsForward zone seatsExtra legroom seats
Band 1$4-6$7-10$20-30
Band 2$8-12$12-18$48-72
Band 3$12-18$20-30$72-108
Band 4$16-24$28-42$96-144

Band 1: Between Singapore and Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, and Vietnam; within Australia; between Australia and New Zealand; between Russia and Sweden.
Band 2
: Between Singapore and Australia, Bangladesh, Hong Kong SAR-China, China, India. Japan, Korea, Maldives, Nepal, Sri Lanka, Taiwan-China and U.A.E.
Band 3
: Between Singapore and Denmark, France, Germany, Italy, Netherlands, New Zealand, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, and United Kingdom; between United States and Germany, Hong Kong SAR-China, Japan, Korea, and United Kingdom 
Band 4
: Between Singapore and United States

Other Fees

Unaccompanied minor: Price undisclosed on Singapore Airlines’ website, but they do offer the service.

Transporting a pet as checked: Passengers can transport their pet within their checked luggage allowance providing it does not exceed the maximum allowance for a single piece (70 pounds (32 kg)). Depending on the fare type, passengers may be required to pay excess baggage charges.

How to Avoid Paying Excess Fees and Travel Expenses

There are a number of rewards cards where charges on your statement can be paid for by using your points/miles balance. Capital One’s cards are great for this exact purpose and are used by savvy travelers who want to decrease their out-of-pocket expenses!

Here are cards that we recommend:

Capital One VentureOne Rewards Credit Card - This no annual fee card comes with a 20,000 bonus mile offer after spending $500 in the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement balance! We've highlighted 30+ benefits of the card.
Capital One® Venture® Rewards Credit Card - The "big brother" card to the VentureOne with a 60,000 bonus miles when you spend $3,000 on purchases in the first 3 months. This card is full of benefits and perks and you can redeem your miles on travel (flights, hotels, even paying for baggage fees etc) or transfer your miles to over 10+ travel loyalty programs.

Singapore Airlines Lounges

Singapore Airlines has lounges in the following airports:

SilverKris Lounge

  • Singapore Changi Airport (SNG)
  • Adelaide Airport (ADL)
  • Bangkok Suvarnabhumi Airport (BKK)
  • Brisbane International Airport (BNE)
  • Hong Kong International Airport (HKG)
  • Kuala Lumpur International Airport (KUL)
  • London Heathrow Airport (LHR)
  • Manilla Ninoy Aquino International Airport (MNL)
  • Melbourne Airport (MLB)
  • New Delhi Indira Gandhi International Airport (DEL)
  • Perth Airport (PER)
  • Seoul Incheon International Airport (ICN)
  • Sydney Airport (SYD)
  • Taipei Taoyuan International Airport (TPE)

KrisFlyer Gold Lounge

  • Singapore Changi Airport (SNG)

Inflight Inclusions, Amenities, and Seat Specs

Economy Class

Singapore Airlines Economy Class
Singapore Airlines economy class. Image Credit: Singapore Airlines

Singapore Airlines has 3 different fits for economy class depending on the aircraft. One type can be found on their Airbus A380-800, Airbus A330-300, and the Boeing 777-300ER; the second type can be found on the A350 and retrofitted Boeing 777-300ER; and the newest fit can be found on the Airbus A350, A380, and Boeing 787-10.

The service and amenities are as standard across all fits — the difference is in the seating with the newest fit offering ergonomically designed seating with 6-way adjustable headrests.

Amenities include:

  • Adjustable headrest
  • Ergonomically designed seating and 6-way adjustable headrest (available on newly fitted Airbus A350, A380, and Boeing 787-10 aircraft.)
  • 10.6-inch wide LCD screen with over 1,000 entertainment options and headphones
  • Extra legroom and forward zone seats (available for a fee)
  • Complimentary snacks, meals, and beverages, including alcohol (meals depend on flight duration)
  • Amenity kit with toothbrush, toothpaste, and socks
  • USB power charging (available on newly fitted Airbus A350, A380, and Boeing 787-10 aircraft.)
  • Wi-Fi available to purchase

Premium Economy

Singapore Airlines Premium Economy Class
Singapore Airlines premium economy class. Image Credit: Singapore Airlines

Amenities include:

  • Priority check-in and boarding
  • Wider seats up to 19.5 inches, 8 inches recline, and 38-inch seat pitch
  • 13.3-inch HD touchscreen screen with over 1,800 entertainment options and noise-canceling headphones
  • “Book the Cook” — pre-order a meal from an extensive menu up to 24-hours before your flight
  • Complimentary snacks and beverages, including alcohol
  • Increased storage space for personal items
  • Amenity kit with toothbrush, toothpaste, socks, and eye mask
  • Wi-Fi available to purchase

Business Class

Singapore Airlines Business Class 777 Seat 11K
Singapore Airlines retrofitted business class on 777-300ER aircraft. Image Credit: Alex Miller / Upgraded Points

Business class fits vary across the Singapore Airlines fleet and whether you’re flying domestically or internationally. An older regional business class can be found on the A330, 777-300 and 777-200, while the newer regional business class is on the Airbus A350 and Boeing 787-10.

The seating is noticeably newer with upgraded touchscreens and a flat bed; whereas, the older seats do lie-flat but at a slight incline.

A slightly older fit of business class can be found on the Airbus A380-800, Boeing 777-300ER, and refitted Boeing 777-200ER, although some A380’s are fitted with Singapore’s new business class with sculpted wing seating and 18-inch touchscreens.

Finally, another fit can be found on the A350 and retrofitted Boeing 777-300ER aircraft with a different style of seating (still lie-flat beds, of course) but with several seating options when in the upright position and featuring the 18-inch touchscreens.

Amenities include:

  • Priority check-in and boarding
  • Wide seating that transforms into a lie-flat bed
  • 2 seats can be transformed into a double bed on the new A380 Business Class
  • “Book the Cook” — pre-order a meal from an extensive menu up to 24-hours before your flight
  • Complimentary snacks and beverages, including alcohol
  • 15.4-18-inch HD screens (touchscreen on newer fits) with 1,000-1,800 entertainment options
  • Noise-canceling headphones
  • Amenity kit including slippers on longer flights
  • Penhaligon’s toiletries in Business Class lavatories
  • Wi-Fi available to purchase

Hot Tip: Want to explore what it’s like to fly Singapore business? Read all about it in Cherag’s experience flying Singapore business class on the A380.

First Class

Singapore Airlines Boeing 777 First Class - Turndown Service
Singapore Airlines Boeing 777 First Class. Image Credit: Greg Stone

There are two fits for first class – the original concept which is available on the Boeing 777-300ER and refitted Boeing 777-300 aircraft – and the new first class, which is available progressively on Boeing 777-300ER aircraft.

Amenities include:

  • Priority check-in and boarding
  • Partially enclosed 35-inch leather seat with mahogany trimmings that transforms into a lie-flat bad
  • Mood lighting on new fits
  • Ferragamo amenity kit
  • 23-24-inch HD screens (touchscreen remote on newer fits) with over 1,000 entertainment options
  • Noise-canceling headphones
  • “Book the Cook” — pre-order a meal from an extensive menu up to 24-hours before your flight
  • Complimentary snacks and beverages including alcohol
  • Wi-Fi available to purchase

Hot Tip: Did you know you can book first class on points? Here’s a step-by-step guide on how to book Singapore first class on points!


Singapore Suites FRA-SIN
The “Old” Singapore Suites on the A380. Image Credit: Alex Miller / Upgraded Points
Singapore Airlines new A380 First Suite Double Bed
Singapore Airlines’ new A380 Suites features a double bed and separate lounge chair. Image Credit: Greg Stone

There are also two fits for suites class – the new A380 suites available on Singapore’s new Airbus A380 aircraft and the original suites class on their A380–800s, flying to London, Paris, Sydney, and more.

Amenities include:

  • Enclosed suite with a sliding door and window blinds
  • Removable center divider to create a double suite to share with a companion
  • Large leather armchair in addition to a lie-flat bed
  • Turndown service and sleeping essentials
  • 23-inch screen in the original suites class and 32” touchscreen on the A380
  • Noise-canceling headphones
  • “Book the Cook” — pre-order a meal from an extensive menu up to 24-hours before your flight
  • Complimentary snacks and beverages including alcohol
  • Spacious lavatories on the A380 with a sit-down vanity counter
  • Toiletries including facial mist from Lalique
  • Wi-Fi available to purchase

Seat Specs

Singapore Airlines has a young fleet comprised of the aircraft below. Depending on your route, you may have a 2, 3, or 4 cabin aircraft with the following seat specification:

Airbus A330-300
CabinSeat CountSeat PitchSeat Width
Business30 angled seats60″24.5″
Airbus A350-900 (Layout 1)
CabinSeat CountSeat PitchSeat Width
Business42 flat bed seats60/78″28″
Premium Economy2438″19″
Airbus A350-900 (Layout 2)
Business40 flat bed seats60″28″
Airbus A350-900 ULR
Business67 flat bed seats60/78″28″
Premium Economy9438″19.5″


Airbus A380-800 (Layout 1)
CabinSeat CountSeat PitchSeat Width
First12 suites81″35″
Business60 flat bed seats55″30″
Premium Economy3638″19.5″
Airbus A380-800 (Layout 2)
First12 suites81″35″
Business85 flat bed seats55″30″
Premium Economy3638″19.5″
Airbus A380-800 (Layout 3)
First6 suites81″35″
Business78 flat bed seats55″30″
Premium Economy4438″19.5″


Boeing 777-200
CabinSeat CountSeat PitchSeat Width
Boeing 777-200ER (Layout 1)


Boeing 777-300
CabinSeat CountSeat PitchSeat Width
First8 flat bed seats71″35″
Business50 flat bed seats60″24.5″
Boeing 777-300ER (3 Class)
First8 flat bed seats71″35″
Business42 flat bed seats51″30″
Boeing 777-300ER (4 Class)
First4 suites81″35″
Business48 flat bed seats55″28″
Premium Economy2838″19.5″

Frequently asked questions

What is Singapore Airlines carry-on allowance?

1 personal item (maximum size 40 x 30 x 10 cm)

Standard carry-on bags (115 cm max linear dimensions:)

Economy and Premium Economy: 1 free (up to 15 pounds (7 kg))

Business and First Class: 2 free (up to 15 pounds (7 kg))

Dr. Erin Miller

About Dr. Erin Miller

Erin currently maintains her status as Alex's adventure-seeking partner-in-crime and contributes to Upgraded Points through in-depth content creation & relationship management.
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  1. Neelu Kumar Shettigar January 3, 2020

    Formal Complaint/Notice
    xxxx, aged 77 years, residents of # xxxxxxxxxx

    1. Akbar Online Booking Co; Pvt. Ltd.
    1st Floor,62 Janjikar Street, Kalbadevi
    Mumbai -400 001

    2. Singapore Air lines
    Taj Mahal Hotel, Apollo Bunder, Colaba
    Mumbai – 400 001

    Facts of the complaint

    Subject:1) Refusal to Change the Date of return journey as per terms and conditions of the ticket
    2) Forcibly retaining entire residual amount INR 66,631/ of unused ticket
    3) Using scare tactics to frustrate and mentally torture complainant

    Reference: Return Ticket xxxxxx dated April 25,2019 for two passengers xxxxxx and xxxxx for the return journey between Bangalore- San Francisco- Bangalore

    Taking the undue advantage of our request for Date Change of our return journey, the travel agent Akbar Online Booking Co; Pvt.Ltd, Mumbai who sold us air ticket of Singapore Air Lines, prepared a Scheme and invented calculation formulas for the purpose of swallowing up residual amount of our unused tickets. They are:

    1. Impose huge amount of money as penalty and fare difference, the amount beyond the imagination of any body -nearly 300% of fresh air ticket,(penalty,fare difference,service fee, luggage, meals and residual amount of unused ticket together calculated to be INR 99,826/per passenger for only one single journey from San Francisco to Bengaluru in the lowest economy class!)- so that harried party would abandon residual amount and run away from the scene, if requested for Date Change of the return journey.

    2. In case of cancellation of the ticket , invent a method of calculation making the refund nil, ignoring clause ( d) of CIVIL AVIATION REQUIREMENTS SECTION 3 – AIR TRANSPORT SERIES ‘M’ PART II 22nd May, 2008 This CAR is issued in public interest as per Rule 133A of the Aircraft Rules and Ministry of Civil Aviation Order No. AV 13030/105/2007-DT dated 12 May, 2008.

    3. In case of no show, invent another calculation and show that refundable amount is nil

    4. Use scare tactics so that the party would be harassed, mentally tortured and frustrated and stop requesting for Date Change, refund on cancellation and no show.

    Money is paid for goods or service, and if after receiving the money from the customer, if the goods supplier or service provider refuses to supply the goods or provide the service, it is nothing but cheating, extortion, and blackmailing. Residual amount of unused ticket retained by Akbar Online Booking Co; Pvt Ltd. is labeled as swallowed up money.
    Rules, regulations, terms and conditions are for smooth running of a system, whether it is a customer, or user of the service and goods.
    Date Change rule is made for the convenience of the passenger and Airlines. Cheating ,extortion,fraud and black mailing doesn’t require any rules, regulation or terms and conditions.
    Evidences of the allegations are available in the record of Akbar Online Booking Co, Pvt; Ltd. and Singapore Air lines.
    Of course the evidences will be placed before the concerned higher authorities or Judiciary.
    Meanwhile, please treat this e-mail as an advance notice.
    Shettigar Neelu Kumar


    • Catherine Luther January 3, 2020

      Hi Neelu,

      Sorry to hear you’ve had a bad experience but please be aware that we are not Singapore Airlines or Akbar Online Booking Co and have no affiliation with these companies. As we’re not these companies, we advise that you get in touch with them directly to find out the best contact to send your complaint to. For your security we have removed your personal details from this post.


  2. Thank you for this comprehensive review! I was looking to book a Singapore Airlines premium economy flight in August and noticed that only the Premium Economy Flexi is available while the Premium Economy Lite and Standard are not offered as options. Have you encountered this situation before? Do you think it is possible that Singapore Airlines will offer the Lite and Standard options again for the August flights?


Any thoughts or questions? Comment below!

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