What happens if I cancel my WestJet flight?

That largely depends on what type of ticket you’ve purchased, where you are flying, and how many days are remaining before your flight leaves. Generally speaking, you’ll likely need to pay somewhere between CA$50-$295 (~$35-$205), unless it is a business ticket, in order to cancel your flight. The remaining fare after the fee is deducted will be deposited into your WestJet Travel Bank.

Can I cancel my WestJet flight within 24 hours?

Yes — WestJet will allow you to cancel or make any changes to a flight that was booked less than 24 hours ago.

When do funds in my WestJet Travel Bank expire?

Travel Bank credits expire 1 year after the date they were deposited into your account.

Will WestJet waive my cancellation fees?

For the most part, getting your fees waived will depend on your reason for canceling the flight. If an immediate family member has died, you fall very ill, or have military orders, WestJet might waive your cancellation fees. If you believe you have a legitimate reason to have your cancellation fees waived then it never hurts to call WestJet and ask!

How to Cancel a WestJet Flight [Points or Cash Ticket]

When life happens and you need to cancel a flight, we all know that the process can be both expensive and frustrating.

If you have booked your flight with WestJet and need to cancel, you’re in the right place. Here’s all the information you need to navigate their cancellation and change policies to help you save time and money!

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, WestJet is offering free changes and cancellations for flights booked before April 15, 2020, for flights scheduled in March, April, or May 2020.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

WestJet’s Cancellation Policy: Flights Paid With Cash or Points

All customers have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

Ticket Type	Cancellation Fee (> 60 Days Before Your Flight)	Ticket Type	Cancellation Fee (< 60 Days Before Your Flight)
Basic	Not Permitted	Basic	Not Permitted
Econo	Flights within Canada: CA$50-$59 (~$35-$41) Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$50-$59 (~$35-$41)	Econo	Flights within Canada: CA$100-118 (~$70-$82) Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Econo Flex	Flights within Canada: No fee Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$25-$30 (~$17-$21)	Econo Flex	Flights within Canada: No fee Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Premium	Flights within Canada: CA$50-$59 (~$35-$41) Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$50-$59 (~$35-$41)	Premium	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Business	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$600-$708 (~$417-$492) All other flights: CA$100-$118 (~$70-$82)	Business	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$600-$708 (~$417-$492) All other flights: CA$100-$118 (~$70-$82)
Award	Varies	Award	Varies

Basic Ticket

WestJet does not allow cancellation to Basic tickets unless the cancellation was made within the 24-hour window from booking.

Econo Ticket

After the initial 24-hour window, the fee to cancel an Econo ticket with WestJet depends on the route you’re flying and the number of days before your flight departs.

Canceling a flight within Canada will cost $CA50-$59 (~$35-$41) if the flight is more than 60 days away, and CA$100-$118 (~$70-$82) if the flight is less than 60 days away.

If the flight is between Europe and Canada the fee is CA$100-$118 (~$70-$82) if it is more than 60 days away, and CA$250-$295 (~$174-$205) if it is less than 60 days away.

All other flights are CA$50-$59 (~$35-$41) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 60 days away.

Econo Flex Ticket

If you’ve purchased an Econo Flex ticket, there is no charge to cancel a flight within Canada — regardless of the timeframe.

The fee for flights between Europe and Canada is CA$100-$118 (~$70-$82) if it is more than 60 days away, and CA$250-$295 (~$174-$205) if it is less than 60 days away.

For all other flights, the fee is CA$25-$30 (~$17-$21) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 60 days away.

Premium Ticket

For those who have purchased a Premium ticket, canceling a flight within Canada will cost CA$50-$59 (~$35-$41) if the flight is more than 60 days away, and CA$100-$118 (~$70-$82) if the flight is less than 60 days away.

If the flight is between Europe and Canada the fee is CA$100-$118 (~$70-$82) if it is more than 60 days away, and CA$250-$295 (~$174-$205) if it is less than 60 days away.

For any other flight, the fee is CA$50-$59 (~$35-$41) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 60 days away.

Business Ticket

Finally, those that have purchases a Business ticket will need to pay CA$100-$118 (~$70-$82) to cancel a flight within Canada — regardless of the timeframe.

The fee for flights between Canada and Europe is CA$600-$708 (~$417-$492) — regardless of the timeframe.

For all other flights, the cancellation fee is CA$50-$59 (~$35-$41) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 60 days away.

Award Ticket

WestJet does not offer a typical award program that you’re probably used to. You do not earn miles, and there is no award chart to base your redemptions on. Instead, WestJet offers a rebate-type program where funds are deposited into your WestJet Travel Bank each time you fly that can later be redeemed for future flights.

So, instead of earning 1,000 award miles for a flight, you might earn $10 that gets deposited in your Travel Bank. This $10 can then be redeemed for $10 off your next flight. So how does this apply to cancellation fees?

The cancellation fee for your “award ticket,” like with the above options, will depend on what type of ticket you buy with your Travel Bank funds, along with where you are traveling to and how soon the flight departs.

For example, if you spend $200 of the funds in your Travel Bank to book an Econo ticket between Toronto and Vancouver, and you cancel more than 60 days before the flight departs, your cancellation fee would be CA$50-$59 (~$35-$41).

Hot Tip: For those who need more information about canceling award tickets, explore our guide on canceling award tickets, including information on over 30 carriers, to learn more.

WestJet’s Flight Change Policy

WestJet Plane Flying — Be prepared if you need to change your WestJet flight. Image Credit: Ethan McArthur via Unsplash

All customers have 24 hours from the time of their original booking to change their reservation without being charged a change fee, regardless of the fare selected.

Ticket Type	Change Fee (> 60 Days Before Your Flight)	Ticket Type	Change Fee (< 60 Days Before Your Flight)
Basic	Not Permitted	Basic	Not Permitted
Econo	Flights within Canada: CA$50-$59 (~$35-$41) Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$50-$59 (~$35-$41)	Econo	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Econo Flex	Flights within Canada: No fee Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$25-$30 (~$17-$21)	Econo Flex	Flights within Canada: No fee Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Premium	Flights within Canada: CA$50-$59 (~$35-$41) Flights between Canada and Europe: CA$100-$118 (~$70-$82) All other flights: CA$50-$59 (~$35-$41)	Premium	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Business	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$400-$472 (~$278-$328) All other flights: CA$100-$118 (~$70-$82)	Business	Flights within Canada: CA$100-$118 (~$70-$82) Flights between Canada and Europe: CA$400-$472 (~$278-$328) All other flights: CA$100-$118 (~$70-$82)
Award	Varies	Award	Varies

Basic Ticket

Similar to the cancellation policy, WestJet does not allow those with Basic tickets to make any changes to their flight after the initial 24-hour window from booking.

Econo Ticket

If it has been more than 24 hours since you booked your Econo ticket, you can still make changes but the fee will depend on the route and number of days until your flight.

Flights within Canada can be changed for CA$50-$59 (~$35-$41) if the flight is scheduled in more than 60 days, and CA$100-$118 (~$70-$82) if it is less than 60 days away.

Flights from Canada to Europe can be changed for CA$100-$118 (~$70-$82) if the flight is more than 60 days away, and CA$250-$259 (~$174-$205) if the flight is less than 60 days away.

For all other flights, the change fee is CA$50-$59 (~$35-$41) if the flight is more than 60 days away, and CA$100-$118 (~$70-$82) if it is less than 60 days away.

Econo Flex Ticket

Those that have purchased an Econo Flex ticket for a flight within Canada can make changes to their flight without paying any additional fees.

If your Econo Flex ticket is between Canada and Europe, the change fee is CA$100-$118 (~$70-$82) for flights more than 60 days away, and CA$250-$259 (~$174-$205) for flights less than 60 days away.

For any other flight routes, the change fee is CA$25-$30 (~$17-$21) for flights more than 60 days away and CA$100-$118 (~$70-$82) for flights less than 60 days away.

Premium Ticket

For Premium Tickets on a flight within Canada, the change fee is CA$50-$59 (~$35-$41) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 60 days away.

If your flight is between Canada and Europe, the change fee is CA$100-$118 (~$70-$82) for flights departing in more than 60 days, and CA$250-$295 (~$174-$205) for flights departing in less than 60 days.

Any other flight routes are subject to change fees of CA$50-$59 (~$35-$41) for flights more than 60 days away, and CA$100-$118 (~$70-$82) for flights less than 6 days away.

Business Ticket

Lastly, business tickets within Canada can be changed for CA$100-$118 (~$70-$82) — regardless of the number of days before the flight departs.

Flights between Canada and Europe can be changed for CA$400-$472 (~$278-$328) — again, regardless of the number of days until the flight.

All other flights will have a change fee of CA$100-$118 (~$70-$82) no matter when the flight is scheduled.

Award Ticket

As with cancellations, the fee for changing your award ticket depends entirely on what type of ticket you purchased with your Travel Bank funds.

Hot Tip: Keep in mind that if you’re changing a flight to a more expensive option, you will need to pay the difference in fare.

Same-Day Changes

WestJet also allows same-day changes for all ticket types besides Basic tickets. The charge for doing so varies on the ticket type and destination.

Ticket Type	Same-Day Change Fee
Basic	Not Permitted
Econo	Flight within Canada: CA$150-$177 (~$104-$123) Flight between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$150-$177 (~$104-$123)
Econo Flex	Flight within Canada: No Fee Flight between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Premium	Flight within Canada: CA$100-$118 (~$70-$82) Flight between Canada and Europe: CA$250-$295 (~$174-$205) All other flights: CA$100-$118 (~$70-$82)
Business	Flight within Canada: No Fee Flight between Canada and Europe: No Fee All other flights: No fee
Award	Varies

Econo Ticket

Same-day changes for Econo tickets cost CA$150-$177 (~$104-$123) for flights within Canada, CA$250-$295 (~$174-$205) on flights between Canada and Europe, and CA$150-$177 (~$104-$123) on all other flights.

Econo Flex Ticket

Same-day changes for Econo Flex tickets are free for flights within Canada, CA$250-$259 (~$174-$205) for flights between Canada and Europe, and CA$100-$118 (~$70-$82) for all other flights.

Premium Tickets

A same-day change for a Premium ticket is CA$100-$118 (~$70-$82) for flights within Canada, CA$250-$295 (~$174-$205) for flights between Canada and Europe, and CA$100-$118 (~$70-$82) on all other flights.

Business Tickets

Lastly, those with business class ticket can make same-day changes for free, regardless of their flight destination.

Award Ticket

The same-day change fee for your award ticket will be based on what type of ticket you purchased with your WestJet Travel Bank funds.

How to Cancel a Flight With WestJet

Step 1: First, log into your account on the WestJet homepage and select Manage Bookings.

WestJet Manage Booking — Manage your booking with WestJet. Image Credit: WestJet

Step 2: Select which booking you would like to cancel, then click the Cancel link.

Step 3: Once your cancellation has been finalized, a confirmation email will be sent to the email you provided at the time of booking, and the remaining funds after any cancellation fees will be deposited into your WestJet Travel Bank.

How to Use the WestJet Travel Bank

The WestJet Travel Bank is an easy-to-use account where travel credits resulting from non-refundable ticket changes, cancellations, or service credits are held. These travel credits are kept in your Travel Bank until you use them to pay for future travel.

To use your Travel Bank funds, you first need to sign in to your WestJet Rewards account. When you reach the payment page of a flight booking, you will be given the option to use your Travel Bank credits or another form of payment.

Final Thoughts

Dealing with the need to cancel a flight can be difficult, but knowing the rules and guidelines around each ticket type can really help if you find yourself in a situation where you need to cancel. As always, it is also worth looking into which credit cards provide compensation for times like these. After all, the more you know — the better off you’ll be!

7 comments

Juvais rippon June 21, 2020
I tried doing it through chat on Facebook. It worked fine and is much better than spending hours over the phone.
https://m.facebook.com/story.php?story_fbid=105659451198844&id=105657211199068
May December 17, 2021
I just cancelled my flights yesterday with WestJet & received my refund in a travel bank. I am curious if I use this travel bank credit to book a new flight in a couple of months & need to cancel again then will I receive my money back onto a travel bank again? Or can I not cancel at all? I plan to book my ticket under Econo & not basic.
- Jarrod West December 21, 2021
  Hi May,
  If you cancel the funds should be deposited back into your Travel Bank, but keep in mind that Travel Bank credits expire 1 year after the date they were deposited into your account.
Lora January 22, 2022
Does everyone on the booking have to make a change, or say for a booking for 3 people, if one person wants to change their return flight but the other two want to go on the original one, is that allowed? Can you make a change or cancellation for just one of the passengers on the booking?
- Jarrod West January 22, 2022
  Hi Lora,
  You would have to call WestJet and have them unlink the bookings in order to do that.
Sidhu September 2, 2022
I just booked tickets 2 days ago from Toronto to Vancouver but I want to cancel the tickets. Will I get my refund back? As its passed 24 hours. Tickets are for Oct still 2 months away.
- Jarrod West September 2, 2022
  Hi Sidhu,
  Unfortunatley, you would not receive a full refund since the 24 hour window has passed. That said, you can still cancel and receive part of the fare back after paying a cancellation fee, as long as it was not a basic ticket.

Cancellation Policies Due to COVID-19

WestJet’s Cancellation Policy: Flights Paid With Cash or Points

Basic Ticket

Econo Ticket

Econo Flex Ticket

Premium Ticket

Business Ticket

Award Ticket

WestJet’s Flight Change Policy

Basic Ticket

Econo Ticket

Econo Flex Ticket

Premium Ticket

Business Ticket

Award Ticket

Same-Day Changes

Econo Ticket

Econo Flex Ticket

Premium Tickets

Business Tickets

Award Ticket

How to Cancel a Flight With WestJet

How to Use the WestJet Travel Bank

Final Thoughts

Frequently asked questions

What happens if I cancel my WestJet flight?

Can I cancel my WestJet flight within 24 hours?

When do funds in my WestJet Travel Bank expire?

Will WestJet waive my cancellation fees?

About Jarrod West

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