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AC Hotel Ciutat de Palma by Marriott in Mallorca, Spain [In-depth Review]

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Christine Krzyszton

Christine Krzyszton

Senior Finance Contributor

Countries Visited: 98U.S. States Visited: 45

Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, deta...
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I adore the AC Hotels by Marriott brand for its great overall value.

Marriott describes the brand as “Distinctively Select” with “modern designs for modern businesses” and mentions that AC Hotels by Marriott can be found in more than 175 destination cities worldwide.

I have stayed at several AC Hotels by Marriott, mostly in Spain, and have found all have been centrally located within the city with consistent good-quality and reasonably-priced food, an element of local charm, and with service that has always been friendly and efficient.

Ready to add another AC Hotel to my experience list, I selected the AC Hotel Ciutat de Palma for my November 2022 visit to Palma, Mallorca, Spain.

The hotel is indeed modern and more boutique in style and ambiance, with 5 floors, 83 guest rooms, and 1 suite. I was eager to stay at this property and particularly excited to share my experience with you.

Flying to Mallorca

I frequently book flights out of Chicago O’Hare (ORD) as fares can be less expensive than from Northern Michigan where I live. I normally look for fares without a predetermined destination in mind and let the best flight deals lead the way. The positioning flight to ORD from northern Michigan is about 35 minutes and easy to book, on a good day, for 7,500 to 15,000 miles with American Airlines, Delta Air Lines, or United Airlines.

While not a tremendous deal when paying cash via the Chase travel portal, a Premium Economy fare on Iberia Airlines via Madrid (MAD) using Chase Ultimate Rewards points earned on my Chase Sapphire Reserve® turned out to be good value. For ~80,000 Ultimate Rewards points, I was off to Mallorca, Spain. Plus, the flights earned me 15,744 American AAdvantage miles and Loyalty Points toward elite status with American Airlines.

Booking the Hotel

I always check hotel availability prior to booking my flight. A good fare deal can be negated if affordable lodging isn’t available. Fortunately, there were several options.

Always compare the rates using points to cash rates to determine the better value. Image Credit: Marriott

While it’s usually a preference to book my hotel stays with points, in some cases the cash rate is a much better value. Such was the case with the AC Hotel Ciutat de Palma. For a 2-night stay, 52,000 Marriott Bonvoy points would have been required to book the room. I was able to find a flexible cash rate of €98 (~$102) per night for a total of ~€219 (~$227) with taxes and fees for the entire stay.

We value Marriott Bonvoy points at about 0.7 cents each, which means those 52,000 points are worth ~$364. Paying outright for the stay was a better deal, so I used my Marriott Bonvoy Boundless® Credit Card, which also earned 6x points per dollar spent on the purchase. Plus, I earned the Elite Night Credits needed to push me over the threshold to qualify for Titanium Elite status, and additionally earned points for the stay.

I made the decision to pay the cash rate rather than redeem Marriott Bonvoy points. Image Credit: Marriott

Hot Tip: Members of the Marriott Bonvoy loyalty program receive the fifth night free when booking 5 consecutive award nights. For example, if an award night costs 20,000 Marriott Bonvoy points, a 5-night stay will cost you 80,000 points, the same as a 4-night stay. You do not have to have elite status to qualify for this benefit. 

Hotel Location and Transportation

The hotel is just 11 km (~ 7 miles) from the Palma de Mallorca Airport (PMI), about a 12- to 15-minute ride, so a taxi is the most efficient way to reach the hotel. I also had the option of taking the public bus, which would have cost ~$5, but would have taken nearly an hour or required changing buses. Uber, unfortunately, is illegal in Mallorca.

I opted for the taxi and paid €20 (~$21).

The hotel is less than a 15-minute taxi ride from the airport. Image Credit: Google Maps

The hotel has a prime location in the heart of Palma, just a 3-minute walk to the water.

While not a waterfront property, the hotel is just a few minutes away on foot. Image Credit: Google Maps


There is no formal driveway or covered approach for the hotel, but the area in front of it is marked for drop-off and taxi transport, making it easy to be dropped off right at the door.

The area in front of the hotel was reserved for pickup and drop-off.

While not as easy to spot during the day, at night the signage on the hotel is brightly lit.

The entrance to the hotel is definitely easier to spot at night, but the few taxi drivers I encountered knew the hotel.


Check-in time at the hotel is 3 p.m., with checkout time at noon. I arrived at the hotel around 2 p.m and my room was not yet ready. I was told it would be ready about 45 minutes from then, and it was.

I was offered a choice of 500 Marriott Bonvoy points or a daily €10 (~$10) food and beverage credit. I chose the €10 daily credit as the points would be worth only ~$3.50. Breakfast was not included, even with my Marriott Bonvoy Titanium Elite status. However, my status was acknowledged and I was thanked for my loyalty. I was even greeted by the manager.

And, much to my surprise, I was upgraded to a corner suite. My surprise was due to the fact that I had requested, prior to my arrival, to use my Suite Night Awards (a benefit you can select when achieving top Marriott Bonvoy elite status) and was unsuccessful. There is just 1 suite in the hotel so I was pleased that it was mine to enjoy.

Check-in was cordial and efficient, and my loyalty was recognized.

It’s also a plus to have cold water waiting at check-in.

Cold water flavored with lemons and limes was offered in the lobby.


Bicycle Rentals

Bikes for rent were available in the lobby area. They cost €9 (~$9) for 3 hours, €12 (~$12) for 6 hours, and €15 (~$16) for 24 hours. The rate included insurance if the bike should become damaged. And if you require a ride back to the hotel, the sponsoring company will come and pick you up.

Biking is a good way to see the city and the port.

Outdoor Seating

The hotel has several private lounging spaces, including 2 major seating areas in the outdoor atrium located between the lobby and the restaurant/bar area.

This is 1 of 2 identical outdoor seating areas in the hotel atrium. If I turned around I would see the same space at the other end of the atrium.

Fitness Center

The fitness center, located on the bottom floor of the hotel (-0 on the elevator), was quite compact. It was open from 7 a.m. to 9:30 p.m.

There were 4 workout machines in the fitness center.

While the area was small, the fitness room was never in use during my 3 visits (to take photos and visit the adjacent restroom).

There was 1 weight bench and a set of free weights.

There was a healthy supply of fresh fruit, clean towels, and plenty of cold water available.

Floor mats were available as well as hand sanitizer.

Business Center

The business center was accessible 24/7, making it easy to print a required document or complete a task not easily done on a smartphone.

The business center was located in the lobby of the hotel.

Meeting Rooms

The hotel has 2 meeting rooms with the largest room having a capacity of 60. The hotel also has a complete supply of supporting audio/visual equipment, high-speed internet, and additional meeting support services.

Here is the largest meeting room:

The hotel is well-equipped for small meetings.


On-site underground parking is located on the lower level of the hotel. There is a €22 (~$23) per day charge and parking spaces are limited. It is best to reserve in advance.

Additional Amenities

The hotel provides laundry services for a fee and can arrange babysitting services, translation services, transportation, and more.

The Room

Approach and Entrance Area

I was modestly excited when I headed to my room — #507 — and was even more excited to find that I actually had rooms 506 and 507, which were combined to make the suite.

The hallway approach to the room was ordinary but very clean.

On the interior side of the entry door to 507, there was a full-length mirror. There was another identical entry door in the bedroom (room 506).

As I entered via 507, a bedroom and bathroom were off to the right and a separate living area and bathroom were off to the left.

There were 2 entry doors to the suite.

Welcome Gift

Arriving in my room, I was greeted with a note from the hotel manager, his card, and a jar of chocolates.

My welcome gift from the hotel manager.

Later in the evening, on my return from dinner, I received another welcome gift from Sofia at the front desk. I had asked her some questions earlier which evidently prompted her to follow up with a note containing additional recommendations and this offering of local specialties.

My evening welcome gift of local Majorcan beer, Mahón cheese, sobrasada (sausage), and quelitas (crackers).

Living Area

The living area was well-appointed with a sofa bed, side chair, and a dining table with 2 chairs. The space was quite large.

The living area was very spacious.

The coffee station, complete with a Krups coffee maker, 4 coffee pods, take-away cups, and associated condiments, was located in the living area on a side table.

While the coffee maker and assorted condiments were on a side table, tea-making supplies were in the adjacent closet.

There were 2 TVs in the suite, 1 located in the living area, and 1 in the bedroom. Both were in the 50-inch range and had 49 channels, of which ~5 were English-language channels.

There were 2 large TVs located in the suite.


The bedroom was spacious with plenty of open floor space to move around, and it was a totally separate room from the living area with its own entrance. There was a tiny balcony, big enough to just stand on and enjoy the view.

With floor-to-ceiling windows that opened, the bedroom was bright and airy. That is an air purifier you see under the TV.

The king-sized bed was comfortable and each of the 4 pillows had a different firmness. Yes, I tried them all.

Even with the large windows, the room was very quiet.

The right nightstand had an electrical outlet, personal lighting, and storage space.

There was complimentary water throughout the suite.

The left nightstand was equally equipped with personal lighting, an electrical outlet, and storage space, plus a phone, notepaper and a pen, and a room service menu.

Both nightstands had centralized light switches to shut off room lighting.

Across from the bed was a nice storage unit with drawers and a padded top for luggage. There was also a comfy sitting chair adjacent to the windows.

Additionally, there was a fully-stocked minibar.

The sitting chair was nice for taking a break and enjoying the view from the floor-to-ceiling windows.

There were 2 identical closets in the suite — 1 located in the living area and 1 in the bedroom. Each closet contained a comfy robe and slippers. The living area closet held the ironing board, iron, and a tea station, while the bedroom closet held the safe and a copy of The Book of Mormon, as is customary at Marriott properties.

The bedroom closet had a safe while the living room area closet held the water kettle, ironing supplies, tea cups, and tea-making supplies.


My suite had 2 identical bathrooms — 1 located off the primary bedroom and 1 adjacent to the living area.

I like a full granite bathroom and this one was similar to the one I had during my last AC Hotel stay at AC Hotel Málaga Palacio.

It’s difficult to get a real feel of the size of the bathroom from a photo, but there was enough floor space for 1 person to fit comfortably.

Fully encased in granite, the shower had a shower wand that dueled as a shower head. The water pressure was excellent.

The shower was very ample in size.

Like many hotels, this AC Hotel has transitioned to full-size amenities mounted in the shower. The Korres-branded products were nice, however, with a fresh citrus aroma.

Full-sized bath gel, shampoo, and conditioner were mounted in the shower.

The open vanity contained hand towels, washcloths, incidental amenities, and 2 water glasses.

The open vanity made more of the granite visible and made the space seem larger. Not shown is the small makeup mirror mounted above the hair dryer.

A small bar of soap, lotion, tissues, and a hair dryer were provided.

It’s always good to have a well-functioning hair dryer.

Incidental amenities such as dental and vanity kits, a shower cap, and a shoe shine sponge were also provided.

The incidental amenities were AC- branded.

Work Area

Although the living area was spacious, there was no desk or formal work area. The table and chair sufficed.

The table and chair were adequate to accomplish work for a limited time only.

The internet signal was very strong throughout the building, except not as much in the wing where my suite was located. If I stepped near or outside the door of my room, the signal was much stronger, however, so I made it work just fine. Life is, indeed, a tradeoff as I wasn’t willing to trade rooms.

The internet speed in my room fluctuated between nearly adequate and adequate. Image Credit:


With floor-to-ceiling windows, the views from the living area and from the bedroom were extraordinary.

The views from the living area included the neighborhood, the port, the cathedral, and a partial harbor view.

Looking off to the left, you could see the cathedral in the distance and the harbor.

The view to the left of my room was more of a neighborhood view.

To the right, looking out of my room, I could see the port just beyond the buildings.

The hotel is located on a main avenue just over a block from the water.

As nice as the view was during the day, it was even better at night. The views were the same from the living area as the bedroom.

At night I could see the lights of the harbor and the cathedral.

Food and Beverages

The AC Hotel Ciutat de Palma has 1 main dining/bar area, but it’s quite expansive. In the morning, the entire area is turned into a restaurant, complete with a breakfast buffet. On weekdays, lunch was served from 1:30 p.m. to 3:30 p.m. and then dinner service was open from 7:30 p.m. to 10:30 p.m.

There was no lunch service on weekends at the time, but breakfast and dinner were served each day.

AC Restaurant

Breakfast was served in the main restaurant/bar area from 7 a.m. to 10:30 a.m. Monday through Friday and 8 a.m. to 11:30 a.m. on Saturday and Sunday.

This area is the breakfast buffet area in the morning and the bar area at night.

I could enjoy my breakfast in my choice of several different spaces throughout the restaurant/bar area.

The restaurant was nicely decorated and comfortable.

There were several choices in the cereal and yogurt section, including premixed muesli, assorted seeds/grains, dried fruits, berries, nuts, milk, and milk alternatives.

There were several cereal choices, plus yogurt and topping options.

The hot dishes on offer included bacon, sausage, tomatoes, and scrambled eggs.

Hot dishes included many of the standard options.

While there was a nice selection of meats and cheeses, the local options made it a step above. The quiches were also a tasty addition.

The meat and cheese section of the buffet was very popular.

There was a lovely selection of bread ready to be toasted or eaten as is. It was delightfully fresh.

I love to try the variety of bread selections offered in different parts of the world.

Individual servings of chopped fruit and fruit juices were offered.

Chopped fruit was mainly pineapple and melons.

Local cakes, pastries, cookies, and whole fresh fruits were also available at the buffet.

In addition to sweets, there were whole apples and bananas available.

At lunch (1:30 p.m. to 3:30 p.m.) and dinner time (7:30 p.m. to 10:30 p.m.), the restaurant offers the same menu. I really liked the selection of mostly local specialties.

The restaurant menu was not expansive but had a lot of variety and something for everyone.

On the first night of my stay I ate at a local neighborhood restaurant versus the hotel, but the following night I couldn’t pass up the grilled octopus on the hotel restaurant menu.

The dish was served with 2 small baguettes of bread, olive oil, and balsamic vinegar. It was the most expensive dish on the menu but the whole meal was just €21 (~$22), including a nice glass of Spanish Rioja wine.

The grilled paprika octopus with mashed potatoes was incredible.

AC Lounge Bar

The AC Lounge bar was open from 11 a.m. to 11 p.m. and once again, whether breakfast, lunch, dinner, or bar time, the entire restaurant is open for seating. There are even electronic pagers on the tables you can use to call a server if you’re located in a remote corner of the space and can’t be seen by the server.

The AC Lounge is a very inviting place to have a drink before or after dinner, as well as during a meal.

Since the dining and bar area was so expansive, there was always a comfortable place to sit.

In one area of the restaurant/bar space, you can watch TV or enjoy the street view.

Beer and wine ranged from €3.50 to €4 (~$4) and mixed drinks from €8 to €10 (~$8 to $10).

Each Friday the AC Lounge offers a special cocktail along with a local tapa (appetizer) for just €9 (~$9).

Drink special offered.

Surrounding Area

The front desk staff were incredibly knowledgeable about the area and assisted me in arranging activities and figuring out the bus routes.

Here are some highlights you also won’t want to miss in the area surrounding the hotel:

The Harborfront and Port — I could see the waterfront from the hotel and it was just a block or so away. The promenade offered lovely views, especially in the early morning and at sunset. In the evening there was a nice selection of restaurants, cafes, and bars.

Old Town Palma and the Cathedral — A visit to Palma would not be complete without exploring the Old Town and the magnificent Palma Cathedral. It took me about 20 minutes to walk there from the hotel.

Don’t miss the Palma Cathedral when in the city.

Miró Museum — I am an art aficionado but you don’t have to be one to appreciate the life and talent of artist Joan Miró. The nearby museum was his residence and houses an exhibition of his art, but more impressively … his studios! Take bus #46 directly to the museum or it’s just a short taxi ride.

Exhibitions of artists’ works are common but it’s rare to experience such a famous artist’s actual studio.

An Excellent Base for Excursions — Most of the tour companies have complimentary hotel pick-up at properties located in the city center, including the AC Hotel Ciutat de Palma. As an example, I had a cave exploring excursion scheduled (just $39) that was unfortunately canceled at the last minute due to not enough participants, but it included central hotel pickup for that price.

Bellver Castle — Take the hop-on/hop-off bus that stops near the hotel, the public bus (€2 or ~$2), or a quick taxi to explore this gothic-style 14th-century structure. I found the view to be one of the best in Palma.

Historic Train and Tram — I hopped on this rare 1912 narrow-gauge railway train and made a delightful escape from the city of Palma to the Mallorcan countryside. The 1-hour train journey up into the mountains from Palma to Sóller then connects to the historic tram that goes on to Port Sóller for another 20 minutes.

This historic tram connects to the equally historic train that runs from Palma to Sóller and back.

Dining — The AC Hotel Ciutat de Palma is located in a lively neighborhood with endless dining options, all within walking distance. I found several neighborhood eateries just steps from the hotel. The locals like to walk their dogs and stop for a beverage and/or bite, so it’s great people-watching, too.

Shopping — Don’t leave Palma without shopping for Mallorca pearls. The prices are amazing! Centre Pearls located near the cathedral was a store I really liked but there are numerous choices depending on whether you want to find unique pieces or everyday wearables.

Supermarkets — I found several mini-marts within a 5-minute walk of the hotel. A more expansive and modern supermarket is Mercadona, an 8-minute walk directly up the street when you turn right out of the hotel. Supermarkets also sell beer and wine, and some sell liquor.


Every staff member I encountered at the property was genuinely friendly, helpful, and appreciative of my business. Sergio and Sofia at the front desk were especially helpful in answering my questions, assisting me with deciding on excursions, looking up timetables/operating hours, and making suggestions for additional activities.

Although daily housekeeping is provided, I declined it during my 2-night stay. I did receive a follow-up call to ask if there was anything I needed.

I think the service I received was as good as it gets.

Final Thoughts

My stay at the AC Hotel Ciutat de Palma was uneventful (in a positive way) and very pleasant. I mean, who can complain about an apartment-sized room with an incredible view?

I would say that traveling during the shoulder season has its tradeoffs, though. On the positive side, prices were much lower, there were no crowds, and the service was great. On the negative side, attractions had limited hours, were not operating, or were canceled at the last minute due to low participation. There were things I wanted to see and do that were not available.

However, life is always a tradeoff. Finding a modern hotel under $100 a night in a central location, less than 15 minutes from the airport, with great staff and good service is a real win. It also means I may stay again at the AC Hotel Ciutat de Palma when I return to the area.

Frequently Asked Questions

Does the AC Hotel Ciutat de Palma have a pool?

The AC Hotel Ciutat de Palma does not have a pool but has 2 nice outdoor spaces to sit and relax.

Does the AC Hotel Ciutat de Palma allow pets?

No, unfortunately, pets are not allowed in the hotel.

Does the AC Hotel Ciutat de Palma have an airport shuttle?

No, the hotel does not have an airport shuttle, but the hotel is just 11 kilometers (about 7 miles) away from the airport, so a taxi is a reasonable and efficient way to reach the hotel in less than 15 minutes. You can also use the public bus for ~€5 (~$5) which will take around an hour.

Is the AC Hotel Ciutat de Palma near the water?

Yes. While the hotel is not waterfront, it’s just a 3-minute walk to the water.

Is the AC Hotel Ciutat de Palma a good place to stay?

The hotel is modern, clean, and offers good service. It’s in an excellent location with surrounding restaurants, bars, shops, and public transport.

The hotel is located close to the water and can serve as a good base for exploring Palma.

The hotel can also be affordably priced.

About Christine Krzyszton

Christine ran her own business developing and managing insurance and financial services. This stoked a passion for points and miles and she now has over 2 dozen credit cards and creates in-depth, detailed content for UP.


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