Andaz Mexico City Condesa by Hyatt [In-depth Review]

“Are you sure we’re in the right place?” I asked the Uber driver when he stopped. “This is the address,” he said. A nondescript building with no visible signage on a tree-lined residential street didn’t seem like the right spot for one of Hyatt’s newest properties in Mexico, the Andaz Mexico City Condesa.

An attentive bellhop noticed our confusion and came to ask if I was looking for a hotel. It turns out there are 2 — not just 1 — hotels sharing this looming, you-wouldn’t-know-it’s-a-hotel building in the trendy Condesa neighborhood of the Mexican capital.

The other is the Mondrian Mexico City Condesa, and this miniature sign on the wall is all you’ll find as you approach the front door.

Billed as a chic new hotel (it only opened in January 2023), the entrance felt more like walking into a 1990s-era JC Penney department store. Across its 213 rooms, 20 suites (of 5 different types), and numerous public spaces, the hotel has some interesting stylistic elements — but also a few quirks. Here’s what it’s like staying at the Andaz Mexico City Condesa.

Location

The Andaz Mexico City Condesa is, as you might guess, in the Condesa neighborhood, southwest of the city center and near the Chapultepec gardens and castle, plus several museums and monuments.

It’s on the opposite side of the city from the airport, meaning you could hit serious traffic en route to the hotel like I did.

The hotel’s location is a bit of a surprise. This tree-lined residential street doesn’t seem like the location for a brand-new Andaz property.

You also won’t find any signs advising that there’s a hotel here.

While this looks like an apartment building from the street, the entrance felt like a 90s-esque department store.

The smooth walkway and glass-fronted entrance led to a brightly colored, neon lobby.

I’d never visited the Condesa neighborhood during my multiple previous trips to Mexico City. Its location puts you near shopping, nightlife, plenty of restaurants, and several top-notch museums like the National Anthropology Museum and National History Museum. You also can find stops for the hop-on-hop-off bus not far away, or you can reach the historic city center by taxi or subway in 15 to 20 minutes.

Booking

Since Andaz is part of the World of Hyatt program, you can earn and redeem World of Hyatt points on stays at Andaz Mexico City Condesa. I had a Category 1-4 free night award from The World of Hyatt Credit Card and used that to book my stay.

With Hyatt’s peak and off-peak pricing, you’ll pay as little as 12,000 or as much as 18,000 points per night at this Category 4 property. You also can book this property with a Category 1-4 free night award, regardless of the peak/off-peak calendar.

During my stay, cash prices were $232 per night, thanks to a promotion, but typical cash prices hover around $260. I got less than our average value for World of Hyatt points but was happy to save $232 during my trip.

Checking In

Once you enter the large, sliding glass doors, you notice the hotel’s vibe instantly. You’re greeted with signage painted onto columns and a lot of neon pink. A lot of it.

The concierge desk had multiple neon-pink lights shaped like cacti, and you’ll ascend these red escalators with neon pink lighting to the first floor, where the Andaz hotel and Mondrian separate.

It’s here that you’ll find the reception area, tucked behind a curve and some wood paneling.

While there was a traditional reception desk, we didn’t conduct check-in here.

The friendly employee invited me to peruse the drinks and snacks and then sit down. He disappeared to the back to scan my passport before returning with a tablet.

We conducted the check-in process in one of the small seating areas while he explained the hotel’s features and that no suites were available for upgrades, though he did tell me I had received a room on a high floor to get a better view.

He also explained my Globalist benefits, including free breakfast at the Derba Matcha Café, and told me where to find key amenities, plus their hours. These included the gym, Pasana spa, rooftop pool and restaurant, and also the fact I could visit the downstairs restaurant, Cleo. That restaurant is part of the Mondrian hotel, meaning I would need to pay directly and couldn’t charge the meal to my room.

While outlining my benefits, he also told me that my room key already was programmed for a 4 p.m. late checkout. That way, if I wanted or needed it, I wouldn’t need to come to the desk to request a late checkout. This was a great touch.

Amenities

The Andaz Mexico City Condesa has a ton of great amenities. Some are unique to the property; others are shared with the Mondrian.

Let’s take a look at what’s offered!

Text Message Assistance

Rather than calling the front desk, you could scan this QR code to open a WhatsApp chat and send messages to the front desk. This was great for anything not needed immediately, such as scheduling room service for a certain time.

Rooftop Pool

The pool was located on the 17th floor, next to the Cabuya restaurant. It’s not large by any stretch of the imagination, so you won’t be swimming laps here.

However, this infinity pool provided great views over the Condesa neighborhood and toward the city center. It was also a great place to cool off on warm afternoons or to watch the sunset. A handful of lounge chairs and 2 showers were available, up a few steps from the Cabuya restaurant and on the same deck as the pool access.

For those with mobility issues, accessing the pool or the showers could be difficult, as there’s no lift, no handrail, and there are 6 steep steps to ascend.

Fitness Center

Finding the gym was more complicated than I expected. I actually had to ask a security guard to show me how to find it.

Signs in the Andaz elevators said the gym is on the second floor, but you won’t find it if you get off the elevator there. Rather, you need to go back to the first floor, go to the smaller tower (not the one with guest rooms), and find the gym on the second floor there.

The gym is open 24 hours a day and was never locked. There was a wide assortment of weight machines and free weights available.

Additionally, you could choose from stationary bikes, rowing machines, treadmills, and ellipticals.

At the far end of the fitness center, there was a small, glass-enclosed room where you could do yoga, pilates, or use exercise balls. Note that the other side of the room was the hallway, which meant passersby could watch you work out in this room.

The fitness center also offered towels, tissues, and sanitary wipes on this counter at the far end, which were great for cleaning equipment.

Near the entrance, large locker rooms contained showers, lockers, changing facilities, sinks, and mirrors.

Pasana Spa & Wellness

Next to the fitness center, you’ll find Pasana Spa & Wellness. It was popular. Every time I passed, I saw people getting haircuts, manicures, and facials, and there were massage services in the back.

Meeting Rooms

The Andaz Mexico City Condesa had over 21,000 square feet of flexible event space; the 6,157-square-foot ballroom was the largest space. There were 5 different spaces for everything from meetings to weddings and more.

The main meeting room had 572 square feet of space, while smaller breakout rooms can handle a few people working together around a desk.

The meeting rooms stretch along this first-floor hallway that leads between the 2 towers — the one with the guest rooms and the other with the spa and fitness center.

Internet Speeds

Wi-Fi was available throughout the property. Speeds were good. I made 2 video calls during my stay, both of which worked reliably.

Parking

Hourly and overnight parking was available adjacent to the hotel. Valey service cost roughly $10 per night, and self-parking isn’t an option.

Elevators

There was ample seating near the bank of elevators, which could be nice if you were waiting for friends or if there was a line for the elevators.

The interior of the elevators provided a serious clash with the color palette in the hallway. There was plenty more pink to be found on the mirrored tile walls.

Out of 4 elevators, 2 were large and 2 were small. It felt a bit cramped when riding in these 2 elevators (on the right side), even by myself.

The Room

I stayed in room 1401, located on the 14th floor.

Stepping out of the elevator, the color palette immediately shifted to soothing earth tones, featuring stone walls and floor-level lighting.

Local art was on display, but it was subtle and didn’t overwhelm the space.

While my room was adjacent to the elevator, I never heard noise from guests or the elevators — despite the hotel being nearly full during my stay.

I also loved the digital “do not disturb” and “please make up my room” lights on the panel next to the door, which also included a doorbell. These are much better than flimsy paper signs that inevitably fall off the door handle.

Interestingly, the room key doesn’t have Andaz or Hyatt branding. However, the biggest quirk I noticed during my stay was the room’s layout.

Let’s address the elephant in the room: That giant pink column stuck out big time. It also ate up space in the room and was inconvenient to navigate around when I wanted to open or close the curtains. If my wife had joined me on this trip, the person navigating to the far side of the bed would surely find it inconvenient as well.

Beyond this, the bedroom area felt like a standard hotel room. It featured a comfortable, king-sized bed with 4 pillows — 2 firmer and 2 softer.

Each side of the bed had an adjustable reading light.

There were also 2 nightstands with lamps placed on top.

One nightstand held a QR code for the room service menu and a note about conserving natural resources.

The other nightstand had the TV remote, a pen and paper, and a phone.

I really liked the stone dish holding the pen and paper.

Both sides of the bed had a light switch, a U.S.-style 3-prong outlet, and 2 USB outlets for charging devices.

Across from the bed, there was a large TV and minibar area.

On the counter, there were single-serve coffee pods and a coffee machine, plus packets of creamer and sugar.

Mugs and drinking glasses were also provided.

There was a price list, but the snack mixes and non-alcoholic drinks were free — a signature Andaz touch.

The fridge below contained sodas, bottled water, beer, and Champagne.

Next to the minibar, there was a Victrola record player and a pair of records.

It worked, and you could visit the front desk to swap the records in your room for something different.

Moving toward the window, there was a workspace with a chair and multiple outlets.

The chair was a bit firm, so I wouldn’t want to work an 8-hour shift here, but it was OK for a short period.

However, the real issue was the pole. It prevented sliding the chair out fully and made getting into/out of the chair a bit awkward. A larger person would definitely have problems sitting here comfortably.

I also found a box of macarons here as a gift, including a note thanking me for being a Globalist member.

The design of the box was beautiful, but a note next to it said that it wasn’t free to take home.

Other touches in the room included photos of the Condesa neighborhood from the past

I came across this canine miniature on the divider between the bedroom and bathroom areas.

The sleeping area and bathroom were divided by a large mirror on top of a marble block (which held the sink). There was no door between the bedroom and the bathroom.

In fact, there were numerous mirrors in the room, including this one behind the entry door.

The Bathroom

At the entrance to the bathroom, there were 2 outlets and 3 light switches. These controlled a light in the toilet area, the shower area, and the main bathroom (near the sink).

The bathroom felt spacious, with the toilet and shower on the left, the sink on the right, and a wooden closet at the far end.

The shower and toilet each had their own glass doors, which could swing in and out to maximize space.

These spaces had the same stone walls as the hallway.

The shower space looked small at first, but it felt roomy when using it. The step-on towel sat on a ledge while towels were available on a shelf at eye level.

I had expected a rainfall shower but instead found a traditional showerhead. The pressure was good, and the water got hot — really hot — very quickly. Don’t turn the temperature up as much as you do at home.

A cubby in the wall held 3 pump bottles of Byredo Bal D’Afrique products with a citrusy-floral scent that I really liked.

Inside the closet, there were terrycloth bath robes, hangers, and a bag for laundry services.

There was a full-sized umbrella and 2 pairs of slippers on a ledge below.

On the right side of the closet, there was an extra blanket and a pillow

Finally, there was a flashlight and a hairdryer on top of a 2-drawer chest.

The sink wasn’t a traditional bowl shape but instead was cut into the marble block. The divider between the bedroom and bathroom had a mirror on this side also.

Around the sink, there were extra bottles of water and more pump bottles of Bal d’Afrique products from the same line.

There were additional drinking glasses and a stone jar holding plastic-wrapped cotton swabs and a shower cap.

Below the sink, there were hand towels, another hair dryer, a trash can, and a digital scale.

The View

The large windows let in copious amounts of sunlight during the day, but daytime and blackout curtains controlled how much.

From my room, I could look down into the Cleo restaurant on the ground floor.

Or, I could gaze at Mexico City’s seemingly interminable skyline.

Hot Tip:

Since the surrounding buildings are all shorter than the tower at the Andaz Mexico City Condesa, rooms on high floors have unobstructed views.

Food and Beverage

Derba Matcha Café

Between the reception area and elevator bank was the living room-style Derba Matcha Café that served breakfast, light bites, and drinks.

For drinks, this layout was fine, but I’m not a fan of eating meals at low tables that require you to either hold your plate or bend over to reach a knee-high table.

There were a few standard-height tables, but none were big enough for a group or family. This could be complicated if you have kids.

Beyond a few bakery items in a display case, everything else at Derba Matcha Café was on a digital menu, which was accessed via a QR code at the counter.

Hyatt Globalists receive complimentary breakfast and can order from this special menu. It included coffee, juices, and standard fare from the U.S. and Mexico.

Other guests could order from the Derba Matcha Cafe menu, with prices listed in Mexican pesos. There were made-to-order hot dishes, bakery items, sandwiches, and yogurt bowls. For drinks, the cafe also offered a range of teas, infusions, smoothies, and even mushroom coffee. There were bottled drinks available as well.

Derba Matcha served breakfast from 7 a.m. to noon. In the afternoons and evenings (it’s open until 10 p.m.), you could order sandwiches, macarons, and remaining items in the bakery case as well as ice cream and dessert.

I got a latte, green juice, and a matcha bowl. Even though this item wasn’t on the Globalist menu, the employees said I could order anything I’d like and that it would be erased from my final bill at checkout.

While you order at the counter, staff will bring the food to your table. I found the service friendly, the drinks delicious, and the fruit perfectly ripe. This was a great breakfast.

Cabuya Rooftop

On the 17th floor is Cabuya, a rooftop restaurant located next to the pool. Cabuya was open from 1 p.m. to 1 a.m.

I loved the open-air, garden theme to this restaurant and its unobstructed views of Mexico City.

Cabuya featured a full bar and served Mexican-style seafood, such as blackened fish and fish tacos.

The art on the walls was fantastic and vibrant.

Wooftop Beer Garden & Canine Club

On the second floor, past the fitness center and spa, was the cleverly named Wooftop — a pet-friendly rooftop bar with indoor and outdoor spaces.

You’re welcome to bring your dog to keep you company while you hang out, drink, or play foosball.

Wooftop is open from 1 p.m. to 8 p.m. and has cookouts on Sunday afternoons.

There were numerous seating options, which was fantastic.

The Andaz Mexico City Condesa is a pet-friendly Hyatt hotel, clearly, but you’ll pay $100 for pet guests.

Wooftop also was open to visitors who were not hotel guests. It could be a great place to socialize without needing a pet sitter.

Cleo Condesa (Part of the Mondrian)

As soon as you enter the combined Andaz-Mondrian front doors, you’ll see the Cleo Condesa restaurant in front of you. It serves Mediterranean fare in this open-air space between the 2 towers.

While Andaz guests can dine at Cleo, you can’t charge the meal to your room. That’s because it’s technically part of the Mondrian hotel.

Service

I found service to be excellent throughout my stay. I’ll highlight a few examples to show why.

On arrival, an attentive bellhop noticed my confusion and proactively approached me to ask if I was looking for a hotel. Then, he asked which one and guided me to the reception area. He went out of his way to ensure I could find the Andaz property and feel welcome on arrival.

I especially enjoyed the fact my room key was set for late checkout without needing to ask. I left before noon, meaning this extra touch didn’t make a difference on this particular stay, but I routinely ask for late checkout at hotels. Since the staff is automatically anticipating guests’ needs, this can help you avoid getting locked out of your room when the key stops working at noon on your final day.

When I approached a security guard to ask for directions to the gym, she didn’t simply wave me along while she continued on her way. She radioed to let her boss know that she would be away from her position for a moment and then walked me to the other tower, rode up the elevator with me, and then escorted me to the fitness center’s entrance. This wasn’t necessary; she easily could’ve indicated the path to the elevators in the other tower and told me to get off on the second floor, but she took a few minutes to provide personalized service — even though customer service wasn’t officially her job.

Every time I spoke to a hotel employee, the conversations felt friendly and authentic, rather than dry and stuffy. It felt like 2 people talking, rather than “guest and employee.” If you’re looking for a white-glove experience, you may be disappointed with this approach to hospitality — one that’s closer to friendliness than servitude. However, I love this style of interaction with staff.

Final Thoughts

The Andaz Mexico City Condesa is a new hotel in the hip Condesa neighborhood outside the city center. It’s a Category 4 World of Hyatt property and has authentic, friendly service.

The rooms aren’t overly large, and the support columns in the bedroom are definitely strange. I’ve stayed at most of the hotels you can book with points in Mexico City by now, and I would definitely consider staying here again — even with the property’s quirks.

The information regarding The World of Hyatt Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.