Hyatt Regency DFW International Airport [In-Depth Review]

The recipe for a good hotel stay is rather simple: Get the basics right, have friendly staff, and ensure everything is working correctly. Sure, you can make a stay “better than good” by adding more elements to this mix, but those are the essential elements.

Unfortunately, getting the basics right includes not incorrectly charging guests for things they shouldn’t pay for during their stay. Doing that twice is even more confusing.

The Hyatt Regency DFW International Airport provided an overall quality stay. Its location was convenient, the on-site conference I was attending had no issues, and everything worked as expected in my room. Additionally, the staff was mostly great.

Fixing the problems with my bill would have further elevated the experience.

Let me walk you through my 3-night weekend stay in early May 2025.

Booking the Hyatt Regency DFW International Airport

The Hyatt Regency DFW International Airport participates in the World of Hyatt loyalty program, meaning guests can earn and redeem World of Hyatt points at this hotel. Additionally, guests with Hyatt elite status can enjoy additional perks at this property.

During Hyatt’s 2025 hotel category changes, the Hyatt Regency DFW moved up from Category 2 to 3. That means award stays at the hotel cost between 9,000 and 15,000 points per night, depending on Hyatt’s peak and off-peak calendar.

During my stay, the hotel was using standard pricing, charging 12,000 points for a standard room with 2 queen beds or 1 king.

The member rate was $297 per night, so this was a great time to use points. Saving $297 by spending 12,000 points provided a redemption rate of 2.48 cents per point — well above our average valuation of Hyatt points at 1.5 cents each.

Suites were available starting at $402 per night during my weekend stay.

Alternatively, the Executive Suite was available for a points-plus-cash stay, costing 10,000 points plus $222 per night.

Hot Tip:

You can earn Hyatt points for stays at this hotel (and any Hyatt property) by transferring Chase Ultimate Rewards or Bilt Rewards points to World of Hyatt. Alternatively, earn points by spending on The World of Hyatt Credit Card or the World of Hyatt Business Credit Card. If you’re paying for a stay at a Hyatt property, either of these cards will provide up to 9 points per $1 spent since you’ll earn points from spending on the card and being a World of Hyatt member.

Hyatt Regency DFW International Airport Location

The Hyatt Regency DFW is adjacent to Terminal C at Dallas Fort Worth International Airport (DFW). Despite its name and proximity to the airport, the hotel doesn’t have a direct connection to the airport’s Skylink train — something the Grand Hyatt DFW has.

However, the hotel does have a complimentary shuttle to all airport terminals, and there’s a walkway to Terminal C, which makes reaching all airport terminals easy.

Checking In

I arrived in Dallas by flying to the city’s other airport, Dallas Love Field (DAL), and took an Uber to the Hyatt Regency DFW. Luckily, there was no traffic at the registration area when I arrived, and the hotel’s logo greeted me on the exterior wall.

There were 3 traffic lanes for shuttles picking up passengers and vehicles passing through, as well as a few benches nearby for waiting guests. A pair of automatic, sliding glass doors led to the lobby.

Registration was straight ahead from the main entrance. There was no line when I arrived shortly after 2 p.m., so a friendly employee immediately called me forward.

After providing my ID and World of Hyatt card (because of its great earning rates on Hyatt stays), I asked about potential upgrades due to my Globalist status, the top level in the World of Hyatt program. Unfortunately, the hotel was sold out for the first 2 nights of my stay, so upgrades wouldn’t be possible until the final night, though I said I’d prefer to stay in my same room rather than move to a nicer room for the third night.

Check-in was efficient. The employee stated that the hotel had numerous amenities and then asked which ones I wanted to know about, rather than sharing a litany of details I might not care about, saving us both time. I thought this was a great approach.

Elite Benefits

With Hyatt’s top status tier, I enjoyed several extra perks during my stay. First, I received a complimentary breakfast each morning at a restaurant near the reception desk. Second, I was offered a 4 p.m. late checkout, though I didn’t need it.

Additionally, I received 2 vouchers, each worth $20 at the hotel’s restaurants, bars, and coffee shop. These were valid for a single use each, and they were “use it or lose it,” meaning a purchase of $17 wouldn’t get change or a future credit for the remaining $3.

Additionally, I received a 30% bonus on points earned from spending during my stay.

The Room

I stayed on the 10th floor near the end of the hallway. Signs posted directly outside the elevator clearly indicated which way to go.

The hallway had an interesting mix of colors, with gray doors, patterned wallpaper, and a combination of colors in the geometric carpet.

Arriving at my room, 1070, I was surprised to find it blocked by a luggage cart.

Doors had a solid gray color and were heavy. Room numbers were easily identifiable, and the door opened easily when I tapped my key card.

The bedroom area had dark blue curtains on the far side, which went well with the dark blue and gray carpet. The room had several lamps, but even turning all of them on didn’t make it feel bright.

The king-size bed was comfortable, and I had 3 pillows, which provided a modest amount of support if I stacked all of them together.

Each side of the bed had a nightstand with a lamp. This nightstand had a phone, while the other had a clock radio with multiple outlets for charging devices.

Each side of the bed also had a pair of 3-prong outlets labeled “for household use only,” which I’ve never seen at a hotel before.

The wall between the bedroom and the bathroom had a simple thermostat.

Across from the bed, there was a dresser with several drawers. A TV sat on top, and next to it was a desk with a chair.

Oddly, the desk didn’t have any outlets other than this one at the base of the lamp. Attempting to plug in my laptop’s charger was awkward and required sliding the lamp to the edge of the desk to make space.

Past the desk, there was an empty minifridge in the corner of the room.

The opposite corner had an armchair, ottoman, and a floor lamp.

Sliding doors behind the armchair opened to a small balcony with a railing.

This provided views of the airport and planes taking off in the distance.

Bathroom

After entering the room from the hallway, the bathroom was immediately to the left.

The outer portion of the bathroom had a sink with decent counter space. On the countertop, there was a box of tissues, washcloths, lotion and soap from Pharmacopia, and a single-serve coffee maker.

Tea and coffee supplies were on a shelf above the coffee maker. An outlet and a close-up mirror were on the wall.

Under the sink, cubbies held a hair dryer and a spare roll of toilet paper.

There was a door with frosted glass that led to the second portion of the bathroom, which is great for privacy if you’re staying with others.

The rear portion of the bathroom had a toilet and glass shower enclosure.

The shower had gray stone tiles, pump bottles of Pharmacopia products on the wall, and a single shower head. The cutout shelf inside the shower was useful for keeping a washcloth nearby during morning showers.

The water pressure was solid, and the adjustable shower head provided 4 spray settings.

Closet

A closet next to the bathroom had all the essentials: spare bedding, hangers, a laundry bag, a folding laundry rack, and an iron and ironing board.

Amenities

Airport Shuttle

The hotel offered a complimentary 24-hour shuttle service from all terminals at DFW with a fleet of roughly 10 buses to reduce wait times.

Signs near the main entrance indicated pickup locations for shuttles to the various terminals.

There was seating available near the waiting area.

Terminal Walkway

It was also possible to walk to Terminal C, following signs through the parking garage.

Guest Services Desk

Immediately to the left of the main entrance, a guest services desk could help with information — whether that’s about the hotel, the airport, or local restaurant recommendations.

Fitness Center

The second floor held the Stay Fit at Hyatt gym, which was open 24 hours a day. Entrance required tapping a key card.

One side of the gym held various cardio equipment, such as treadmills, bikes, and ellipticals. The other side had various weight machines.

The far end of the gym had large mirrors, exercise balls, and free weights. This area also had a small restroom, a water cooler, and foam rollers.

Laundry Facilities

Tucked within the fitness center was a small laundry room with 2 washers and 2 dryers. They were apparently free to use, as I couldn’t discern a way of paying to use them.

There was a pair of chairs and a TV nearby, which were meant to help guests pass the time while waiting for their laundry.

Pool

Exiting a door behind the reception area led to the pool deck. The small pool had an accessibility lift and was flanked by chairs and shade umbrellas. A small seating area was also nearby, separated by a fence.

Meeting and Event Spaces

The Hyatt Regency DFW offered 8 different event spaces, the largest of which covered more than 21,000 square feet. Several rooms were available behind reception on the ground floor, such as the Innovation rooms that could be sectioned off or joined together.

The elevators and these steps led to the lower level, where additional meeting rooms, including the Enterprise Ballroom, the hotel’s largest, were found.

I was attending the Frequent Traveler University 2025 event in the Aviators wing, and hotel staff passed by routinely to collect trash or clean the rooms between sessions.

FedEx Office Printing and Shipping Center

On the lower level, near the meeting and banquet rooms, a small FedEx Office facility offered computers, printers, and copiers for guests to use. Shipping and printing services were also available. This facility was closed on weekends but opened at 7 a.m. daily. It closed at 6 p.m. from Monday to Thursday and at 5 p.m. on Friday.

Internet

Wi-Fi was available throughout the hotel. While the connection was stable, it wasn’t fast, offering download speeds below 7 Mbps.

Departure Boards

Departure boards for DFW flights were available on the ground floor near the elevators.

Elevators

The hotel had a central bank of 4 elevators. There were a few seats near the elevator waiting area on the ground floor, but there was no seating on the guest floors.

Elevators were on the small side and very utilitarian, featuring wood paneling on the floors and steel walls.

Pressing buttons didn’t require tapping a key card, and the hotel surprisingly had a 13th floor.

Parking

Complimentary parking was available for hotel guests. The parking garage had a covered walkway to the hotel’s entrance.

CVS Vending Machine

Between the elevators and the main entrance, a CVS-branded vending machine offered products you’d find in a pharmacy, such as cough syrup, medicine, and toothpaste.

Ice Machines

Guest floors had ice machines. Some floors also had a microwave in this space. On my floor, there was an empty space that clearly held something else in the past.

ATM

The hotel had ATMs for guest use on the ground floor and lower level. The ground floor ATM was near the elevators and departure boards, and the ATM on the lower level was past the FedEx Office location.

Mail Drop

A mail slot was available next to the CVS vending machine.

Directional Signs

Given the hotel’s size and numerous offerings, I was glad to see information throughout the property directing guests to various amenities.

Along with signs on walls in multiple locations, digital information boards provided information about hotel facilities and where to find them.

Themed Seating Areas

The hotel had several themed seating areas that made for a nice photo op. This Texas-themed space was behind the elevators on the ground floor, found near the steps to the lower level.

This Dallas Cowboys space was on the lower level in the corner near the Aviators wing.

Pet Policy

The Hyatt Regency DFW doesn’t typically allow pets, but it will make exceptions for those who need to travel with their animal and need an overnight stay near the airport. The hotel requires guests to keep their animals in a crate at all times in the room, only small animals are permitted, and a $75 nonrefundable cleaning fee applies at checkout.

Food and Beverages

The hotel has 4 food and beverage outlets in addition to in-room dining, and a sign in the lobby provided general information about each — along with a QR code for the room service menu.

Jacob’s Spring Grille

Located near the reception desk, Jacob’s Spring Grille serves breakfast from 6 to 10 a.m. daily and a lunch menu from 11 a.m. to 2 p.m.

I had breakfast here every morning during my stay. The omelet station was extremely popular, often creating a line of 8 to 10 people.

The breakfast buffet had multiple hot dishes, which rotated daily. Offerings included potatoes, pancakes, eggs, hash browns, and more.

An island in the middle of the buffet area had multiple fruits, fresh juices, yogurt, and cottage cheese.

The other end of this island had several cold cuts and cheeses.

A separate station had oatmeal, including multiple fixings like dried raisins, brown sugar, and granola.

Some of the restaurant’s napkins were frayed, which is an area for improvement. However, the restaurant staff was friendly and efficient even during busy periods.

ACES Lobby Bar

ACE’s is located next to Jacob’s — just off the lobby — and serves dinner and drinks daily with a sports bar vibe. It’s open from 4 p.m. to midnight on weekdays and noon to midnight on weekends.

The restaurant’s menu offers salads, steak, barbecue, local fare, and more. Finding a vegan chili (with vegan cheese on top!) was a surprise, but it was delicious. I had this 3 times during my visit.

Friends I dined with said the shrimp po’ boy was mediocre, the chicken fingers were good, and the brisket sandwich was great.

Mister G’s

Mister G’s serves sushi and cocktails from 5 to 10 p.m. on weekdays, but it’s closed on weekends. The restaurant was at the end of a hallway that started near the guest services desk.

The menu featured poke bowls, sushi, tempura, edamame, miso soup, and more.

Jett’s Market

Jett’s is a supercharged coffee-bar-meets-market adjacent to the lobby. It offers coffee, drinks, and even souvenirs from 5 a.m. to 1 a.m. daily. A menu is available here.

Employees could whip up lattes, hot tea, drip coffee, and espresso-based drinks, and they always did so with a smile.

Cases near the cash register offered several fresh-baked pastries.

At the rear of the space, 2 refrigerators had cold drinks including juice, water, tea, beer, and Pepsi.

A nook at the back tempted with an array of snacks and Texas-themed clothing.

In-Room Dining

Room service is available daily from 6 a.m. to midnight. Thanks to QR codes in guest rooms and the lobby, ordering from the menu was easy.

Service

Service was mostly great, save for a few small issues with my bill.

Upon arrival, the desk agent who checked me in was really friendly and efficient. Extolling the details of the hotel’s numerous amenities would’ve taken ages, so she maximized her time and mine by asking what I cared about. I really liked this way of covering the basics and my interests, and she did a great job explaining how to use my $20 voucher.

While I chose to skip housekeeping during my stay, I passed these employees in the hallway multiple times. They always smiled and said hello while asking if I needed anything.

I also saw employees regularly checking the front entrance, organizing the luggage carts, emptying the trash, and ensuring this space made a good first impression with arriving guests.

Employees at Jett’s were fantastic, and I appreciated the explanation that I should maximize my $20 voucher, as I couldn’t save a partial credit for the future. I got afternoon coffee here daily, and each of the employees I encountered was friendly.

After 2 nights of my stay, I stopped at the front desk to ask if I needed to check out and check in again. That’s because I’d originally booked for 2 nights and then later made a reservation for a third night on a separate booking. The desk agent was extremely confused, and he kept discussing the details of someone else’s room. He also wanted me to swipe my credit card to pay for 2 days’ worth of breakfast — something I shouldn’t have had to pay for in the first place because it was an included perk with my Globalist status. He had to verify this before removing it from my bill.

Additionally, I had to explain what room I was in, that I wanted to remain in that room, and that he should check whether my key card needed to be reactivated. I thought the process was unnecessarily slow and complicated.

When checking out on the final morning, I told the desk employee that sending me an email with my final bill was fine. I simply handed her my keys and left. An hour later, I received the final folio — and I was charged for breakfast. The hotel emailed me a few hours later asking for feedback, and I pointed this out.

To her credit, the hotel manager immediately removed the charge for breakfast. Now, I’m waiting for something else to be corrected: my points earnings. Somehow, the hotel only awarded me 23 points from my room charges, but I spent over $20. I should’ve received 5 base points per $1 spent and a 30% bonus as a Globalist — totaling at least 130 points. While it seems small, I’m willing to exchange a few emails to ensure I get the points I should receive.

Final Thoughts

Aside from its billing errors, the Hyatt Regency DFW provided a good stay. Everything worked as expected in my room, the breakfast buffet had good options, and I loved finding the vegan chili on the menu — a delicious and surprising offering.

The hotel’s location makes it very convenient to the airport, and its award category means staying here using World of Hyatt points can be a great deal.