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Hyatt Regency Houston Galleria [In-depth Review]

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Katie Seemann
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Katie Seemann

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Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, F...
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Last year I flew across the country to meet a group of women I met on Instagram. It sounds a little nuts, but it ended up being fantastic. We’re all heavily involved in the points-and-miles world so we got along splendidly. Fast forward a year and we decided to organize another meet-up, this time in Houston.

When we plan these meet-ups we always look for Hyatt locations since we all either have Globalist status — or are trying to earn Globalist status. For this trip, we chose Hyatt Regency Houston Galleria.

In this review, I’ll show you all around this hotel and tell you how I booked it so you can decide if it’s right for your next trip to Houston.

Booking

Hyatt Regency Houston Galleria is a Category 2 hotel that costs 6,500 (off-peak), 8,000 (standard), or 9,500 (peak) World of Hyatt points per night.

Hyatt Regency Houston Galleria points cost
Hyatt Regency Houston Galleria costs 8,000 Hyatt points per night (standard). Image Credit: Hyatt

The cost during my stay in January 2023 was 8,000 points per night. I paid for 2 nights using points and I used a free night certificate from The World of Hyatt Credit Card for the third night. While I generally wouldn’t “waste” a Hyatt Category 1-4 free night certificate on a Category 2 hotel, I had no other use for it before it expired so I went ahead and redeemed it. Any way you look at it, an 8,000-point value is better than an expired certificate worth nothing.

The cash cost of my 3-night stay would have been $682.80, including taxes and fees. At 8,000 points per night, that works out to a 2.8 cents per point value. That’s great considering we value Hyatt points at ~1.5 cents each.

Hot Tip: If I am short on Hyatt points, I usually transfer them from Chase Ultimate Rewards, but there are lots of other ways to earn Hyatt points, too.

Location

Hyatt Regency Houston Galleria is located in Uptown Houston, Texas next to The Galleria mall, offering hotel guests easy access to plenty of dining and shopping. Fellow points-and-miles addicts enthusiasts will love that there’s a Saks Fifth Avenue across the street where you can easily use your Saks Fifth Avenue credits from The Platinum Card® from American Express.

The Galleria also has a Capital One Café that offers a 50% discount on all handcrafted drinks when paying with any Capital One credit card or debit card.

I actually didn’t have my Capital One Venture X Rewards Credit Card with me, but thankfully I had loaded it into my Apple Wallet and was able to pay via the digital card to get the beverage discount.

A few of us checked it out on our last afternoon in Houston and discovered was a great spot for co-working. There were semi-private rooms available that allowed us to chat and get some work done while enjoying our half-priced drinks.

Transportation and Parking

I flew into William P. Hobby Airport (HOU) and had a friend pick me up at the airport. The approximately 18-mile drive to the hotel took 25 minutes. Alternatively, George Bush Intercontinental Airport (IAH) is about 28 miles away and takes 35 to 45 minutes (depending on traffic) to get to Hyatt Regency Houston Galleria.

We used the hotel’s valet parking and thanks to my friend’s Globalist status, the fees were waived. Overnight parking with in and out privileges costs $39 for guests who don’t have Globalist status.

I flew out of George Bush Intercontinental Airport so I could enjoy the Houston Centurion Lounge before heading home.

Bottom Line: Both Houston airports are convenient to the Hyatt Regency Houston Galleria hotel. William P. Hobby Airport is closer but only has a USO Lounge. George Bush Intercontinental Airport is the bigger of the 2 airports and has plenty of lounges, but it’s a bit further away from the hotel.

Check-in and Elite Benefits

The large lobby was a bright, open space with high ceilings and plenty of comfortable seating.

Lobby of Hyatt Regency Houston Galleria
The large lobby was open and airy.

The check-in process was quick. As a Hyatt Explorist member (the mid-tier elite level), I was eligible for a room upgrade, excluding suites, but I didn’t get one. However, I was able to get a room down the hall from some friends, which ended up being very convenient. The majority of the friends I was meeting on this trip are Globalists and they all got suite upgrades.

I was offered a 2 p.m. late checkout as part of my Explorist benefits but I declined since I would be leaving for the airport early on the day of my departure.

Hyatt Regency Houston Galleria lobby seating area
The lobby had lots of seating options.

All World of Hyatt elite members are supposed to get bottled water as a benefit. I wasn’t offered this benefit at check-in (nor were some of my friends), but we later discovered they were giving out coupons to some elite members for complimentary bottles of water from the grab-and-go market. The front desk gave us the coupons once we asked, but it was hit-or-miss whether or not they were handed out at check-in.

Alternatively, there was fruit-infused water available in the lobby if you didn’t want bottled water.

Water in lobby at Hyatt Regency Houston Galleria
There was fruit-infused water available daily in the lobby.

Amenities

Fitness Center

There was a 24-hour fitness center on the third floor of the Houston Hyatt Regency Galleria hotel.

Hyatt Regency Houston Galleria fitness center
The fitness center was open 24 hours a day.

The cardio equipment included treadmills and elliptical machines that looked out onto the pool area.

Hyatt Regency Houston Galleria treadmills
The treadmills looked out toward the pool.

There was 1 Peloton bike located next to the elliptical machines.

Hyatt Regency Houston Galleria Peloton bike
There was a Peloton bike next to the elliptical machines.

The gym also had numerous weight machines as well as free weights.

Hyatt Regency Houston Galleria gym weight equipment
There were weight machines and free weights.

There were a couple of yoga mats as well as a water dispenser in the fitness center, too.

Gym entrance at Hyatt Regency Houston Galleria
There were a few yoga mats available.

Outdoor Pool

There was a large outdoor pool that was empty during my stay since it wasn’t warm enough for swimming. I imagine this area is much more inviting on a hot Texas summer day.

Hyatt Regency Houston Galleria pool
There was an outdoor pool.

1 King Bed Room

While I didn’t get an upgrade, the room I got was very spacious, so it wasn’t a big deal at all, especially since I had the whole room to myself (a treat for me since I rarely travel alone). The decor was fairly bland but it had modern touches, including a blue and patterned accent wall.

Hyatt Regency Houston Galleria guestroom 1 king bed
I had plenty of room even though I didn’t get an upgrade.

Upon entering the room, the bathroom was to the left with a full-length mirror to the right.

Hyatt Regency Houston Galleria guest room entrance
There was a full-length mirror in the entryway.

The king-sized bed had lights on both sides along with mismatched nightstands.

1 king bed room at Hyatt Regency Houston Galleria
My room had a king-sized bed.

One side had a really cool, textured stand with an iHome radio/docking station and additional outlets above that.

Hyatt Regency Houston Galleria guest room alarm clock
There was an iHome docking station.

The other side of the bed had a really odd combination. There was a built-in shelf for the phone but below that was a small platform and an isolated shelf that didn’t match anything. While it looked silly, it did add some extra storage space near the bed which never hurts.

Hyatt Regency Houston Galleria nightstand
There was a strange stand-alone drawer by one side of the bed.

Next to the bed was a couch, table, and chair. There was also a floor lamp behind the couch which was helpful since there wasn’t any overhead lighting.

Hyatt Regency Houston Galleria 1 king bed room
My room had a separate seating area with a couch and table.

Across from the couch and table was a large built-in cabinet that housed the minifridge and coffee machine.

Hyatt Regency Houston Galleria guestroom cabinet
There was a large built-in cabinet for the fridge and coffee maker.

The coffee machine was on a pull-out shelf which made it a bit more convenient to access. There were both regular and decaf coffee pods as well as a selection of teas along with sugar packets and creamer.

Hyatt Regency Houston Galleria in room coffee
The coffee set-up was pretty good.

Across from the bed, there was a TV with a small ledge that had more outlets.

Hyatt Regency Houston Galleria guestroom
The TV faced the bed.

The closet was a built-in unit located across from the bathroom. It had limited space but worked just fine for me since I have a tendency to not unpack on short trips like this one. There was an ironing board, an iron, and a safe in addition to a few drawers and room to hang clothes.

Hyatt Regency Houston Galleria guestroom closet
The closet wasn’t large but had everything I needed.

Overall, the room worked just fine for this trip. It was comfortable and I had plenty of space. My only complaint was that it could be a bit dark at times. While the room had floor-to-ceiling windows, there wasn’t any overhead lighting, so it was always a bit dark.

Bottom Line: The basic 1 King Bed Room at Hyatt Regency Houston Galleria is a spacious 353 square feet and has a sitting area with a couch and table as well as floor-to-ceiling windows.

Bathroom

My bathroom was separated from the bedroom by a sliding frosted-glass door.

Hyatt Regency Houston Galleria door to bathroom
The bathroom had a frosted-glass sliding door.

The bathroom was bright and functional.

Hyatt Regency Houston Galleria sink and shower
The bathroom had plenty of space.

There was a stand-up shower (which is my preference versus a tub/shower combo) that had plenty of space, good water pressure, and plenty of hot water. The floor tiles looked like they’d seen better days, but at least they were clean.

Hyatt Regency Houston Galleria shower close up
I’m always happy to see a stand-up shower instead of a shower/tub combo.

There were full-sized bottles of Pharmacopia shampoo, conditioner, and body wash in the shower.

Hyatt Regency Houston Galleria Pharmacopia bath products in shower
The shower products were from Pharmacopia.

There was 1 sink with ample counter space. Extra towels and a hair dryer were located under the sink.

Hyatt Regency Houston Galleria bathroom sink
The sink had plenty of counter space for 1 person.

One of the best features of this bathroom was that the toilet had its own room with a door. I love it when hotels do this as it makes the bathroom so much more functional when you have more than 1 person in a room. Plus, I loved the fun accent wall.

Hyatt Regency Houston Galleria guest bathroom
The toilet was in a separate room with a sliding door.

Regency Suite King

As I mentioned, I didn’t get an upgrade but pretty much everyone else I was traveling with was a Globalist and got a suite upgrade so I was able to grab a few photos.

The suites were large with a separate living room that had a full-size couch with a table and tv.

Hyatt Regency Houston Galleria Regency Suite King living room
There was a large separate living room in the suites.

The bathroom in the suite was noticeably larger than mine with an enormous stand-up shower (yes, I was jealous).

Hyatt Regency Houston Galleria Regency Suite King shower
The suite had a huge shower.

The sink area in the bathroom had a lot of extra counter space but still only 1 sink.

Hyatt Regency Houston Galleria Regency Suite king bathroom
The bathroom in the suite was very spacious.

The bedroom configuration in the suite was fairly similar to the regular rooms except it was larger.

Hyatt Regency Houston Galleria Regency Suite King bedroom
The suite bedroom was similar to the regular rooms.

Regency Executive Suite

The Regency Executive Suite is the largest available at Hyatt Regency Houston Galleria and one of my friends was lucky enough to get it. It had an enormous living room with plenty of seating for a large group.

Hyatt Regency Houston Galleria Regency Executive Suite
The living room was enormous.

The bathroom featured a soaking tub with floor-to-ceiling windows. Unfortunately, the view wasn’t spectacular, but it’s still a nice feature.

Hyatt Regency Houston Galleria Regency Executive Suite bathroom
There was a soaking tub in the Regency Executive Suite.

Food and Beverage

Let’s take a look at what’s on offer at the Hyatt Regency Houston Galleria in terms of food and beverages.

Urban Star Restaurant at Houston Hyatt Galleria
The Urban Star Restaurant was light and bright.

The Urban Star Restaurant

The Urban Star Restaurant is the only restaurant at Hyatt Regency Houston Galleria. Located adjacent to the lobby, it serves breakfast, lunch, dinner, and desserts throughout the day.

  • Breakfast: Monday to Friday from 6 a.m. to 10 a.m.; Saturday to Sunday from 6 a.m. to 11 a.m.
  • Lunch: Noon to 4 p.m. daily
  • Dinner: 4 p.m. to 11 p.m. daily

I enjoyed the breakfast buffet each morning during my stay. Thankfully, I was traveling with friends who are Hyatt Globalist members, so breakfast was complimentary each morning.

Hyatt Regency Houston Galleria breakfast
I enjoyed the breakfast buffet each morning.

Upon check-in, Globalists get breakfast coupons for 2 for each morning of their stay. Since most of us had our own rooms, I was able to be a plus-one for breakfast even though I only have Explorist status. The Regency Buffet normally costs $24, so having it complimentary each day was a great perk that saved our group a fair amount of cash.

Breakfast bill at Hyatt Regency Houston Galleria
This is what our breakfast would have cost each morning without Globalist status.

While I am not generally a huge fan of buffets this one was decent with a good selection of both hot and cold items. The buffet itself was in the back of the restaurant and thankfully never felt crowded. The floor-to-ceiling windows in the restaurant let in lots of light so it was a pleasant spot to eat each day.

Breakfast buffet at Hyatt Regency Houston Galleria
The breakfast buffet at Hyatt Regency Houston Galleria.

There was fresh fruit along with yogurt and granola. The mixed berries were especially good.

Breakfast buffet fruit at Hyatt Regency Houston Galleria
There was fresh fruit and yogurt.

The bread section had some lackluster-looking pastries but there was a brioche-type of bread that made excellent toast.

Breakfast buffet bread at Hyatt Regency Houston Galleria
The bread section was mediocre except for the excellent brioche bread.

I’m not kidding about the bread — it was delicious. In addition to butter and individual mini jars of jam (my personal preference), there were avocado toast toppings.

Avocado toast at Hyatt Regency Houston Galleria
You could make avocado toast from the breakfast buffet.

Hot items included things like eggs, breakfast potatoes, bacon, sausage, pancakes, and oatmeal.

breakfast buffet hot dishes at Hyatt Regency Houston Galleria
The breakfast buffet had a variety of hot items, including eggs and breakfast potatoes.

Bottom Line: There’s a breakfast buffet as well as a full menu at the Urban Star Restaurant. The breakfast buffet is complimentary for Hyatt Globalist members.

The Urban Star Bar

The Urban Star Bar is open daily and serves lunch from noon to 3 p.m. and dinner from 3 p.m. to 11 p.m. Beer and cocktails are served throughout the day.

Urban Star Bar at Hyatt Regency Houston Galleria
The large bar area was open and airy, with plenty of seating.

In addition to lots of space at the bar, there was also comfortable lounge seating around the bar. You could order food and drinks in this area but you had to go to the bar to do so.

Lounge seating at Hyatt Regency Houston Galleria
There was lots of lounge seating around the bar.

The Urban Star Market

The Urban Star Market, open daily from 6 a.m. to 11 p.m., is located in the lobby and serves a variety of Starbucks coffee and tea along with grab-and-go food items throughout the day.

Urban Star Cafe at Hyatt Regency Houston Galleria
Urban Star Cafe serves drinks and snacks throughout the day.

While I didn’t try any food from Urban Star Cafe, it looked like it had some decent options for a snack or grab-and-go meal.

Food closeup at Urban Star Cafe Hyatt Regency Houston Galleria
There were grab-and-go food items available.

Upon checking in, Hyatt elite members (Discoverist, Explorist, and Globalist) should get coupons for complimentary bottles of water. The coupons can be traded in at Urban Star Market.

Beverages at Urban Star Cafe Hyatt Regency Houston Galleria
The complimentary bottled water for Hyatt elite members comes from Urban Star Cafe.

Room Service

Room Service is available at Hyatt Regency Houston Galleria during the following hours:

  • Breakfast: 6 a.m. to 10 a.m.
  • Lunch: Noon to 3 p.m.
  • Dinner: 3 p.m. to 11 p.m.

Service

The service at the Hyatt Regency Houston Galleria hotel was hit or miss. Some of my friends experienced some not-so-friendly front desk agents, but overall everyone I dealt with was pleasant.

On the first day, there was a problem with my coffee machine and I needed more cups and coffee pods. I couldn’t get through to the front desk or housekeeping on the phone so I went to the lobby to get what I needed. The man I spoke to at the front desk was helpful and sent the requested items up to my room.

The restaurant staff was friendly, although could be a bit slow at times. However, they were very accommodating with our group’s complicated coffee orders each morning.

Final Thoughts

Overall my stay at the Hyatt Regency Houston Galleria hotel was excellent. The rooms were spacious and comfortable, the common areas were perfect for a large group, and the location next to The Galleria mall was very convenient. Plus, as a Category 2 hotel, it was inexpensive to book with points.

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The information regarding The World of Hyatt Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

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Frequently Asked Questions

How far is Hyatt Regency Houston Galleria from the airport?

Hyatt Regency Houston Galleria is approximately 18 miles from William P. Hobby Airport (HOU) and about 28 miles from George Bush Intercontinental Airport (IAH).

Is it better to fly into HOU or IAH when staying at Hyatt Regency Houston Galleria?

Both Houston airports, HOU and IAH, are convenient to the Hyatt Regency Houston Galleria hotel. However, William P. Hobby Airport (HOU) is about 10 miles closer than George Bush Intercontinental Airport (IAH).

When did Hyatt Regency Houston Galleria open?

The Hyatt Regency Houston Galleria opened in October 2015.

How many Hyatt Regency hotels are in Houston, Texas?

There are currently 4 Hyatt Regency hotels in Houston, Texas, with 2 more that are scheduled to open in the summer of 2023.

  • Hyatt Regency Houston/Galleria
  • Hyatt Regency Houston (downtown)
  • Hyatt Regency Houston Intercontinental Airport
  • Hyatt Regency Houston West
  • Hyatt Regency Baytown – Houston (opening July 2023)
  • Hyatt Regency Conroe (opening August 2023)

What are the check-in and check-out times at Hyatt Regency Houston Galleria?

Check-in time at Hyatt Regency Houston Galleria is 3 p.m. and checkout time is noon.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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