What Is ChexSystems? Everything You Need To Know [2024]

When you apply to open a new checking or savings account at your local bank or credit union, you might not realize that these companies will review something called a ChexSystems report. If you are approved, there is generally no reason you’d even know this was checked. However, if you’re denied, you might be told that it was due to information found in your ChexSystems report.

At a high level, ChexSystems is a consumer-reporting agency that gathers information about problems you’ve had with checking and savings accounts. ChexSystems reports include information on things like bounced checks, outstanding late fees, or fraudulent activity that has occurred with your past accounts.

In this article, we’ll help you navigate your ChexSystems report, including how to request and review your report, how to dispute any issues you might find, and how to open checking accounts — even if you have an unfavorable ChexSystems report.

What Is ChexSystems?

ChexSystems is a national consumer-reporting agency that keeps track of people with derogatory marks on their checking and savings accounts, including late fees, bounced checks, and fraudulent activity.

How Does ChexSystems Work?

As we’ve noted, banks and credit unions will review your ChexSystems score and report when applying for a new account, but what are each of these?

• Falsifying information on your bank account
• Nonpayment of insufficient funds or overdraft fees
• Fraudulent activity
• Violation of banking rules and regulations
• Account closures due to insufficient funds or failure to pay fees
• Multiple overdrafts reported in a short period of time
• Bounced checks

Bottom Line: The more you can avoid making negative bank account mistakes, the easier it is to improve your score and report with ChexSystems.

Common Banks That Use ChexSystems

More than 80% of banks and credit unions use consumer reports from agencies such as ChexSystems to help them decide whether to approve applicants for new checking and savings accounts, according to the National Consumer Law Center.

This includes banks such as:

• National banks and federal branches of foreign banks
  • JP Morgan Chase & Co.
  • Bank of America Corp.
  • Citi Group Inc.
  • U.S. Bancorp
• Savings associations or federally chartered savings banks
• Federal credit unions
• State-chartered banks
• Federal Reserve System member banks

These include some of the largest banks in the U.S., so unfortunately this means that it’s really difficult to outrun a bad ChexSystems score/report. The good news is that a large percentage of banks still require a branch manager to decide whether to approve or deny your request, according to the National Consumer Law Center.

Bottom Line: It’s not an automatic disqualification to open a new bank account if you have negative items on your ChexSystems report because your application will likely be reviewed by someone who can look at the details of your past financial history.

How To Request a Free Score and Report

Similar to your credit report, the Fair Credit Reporting Act also requires ChexSystems to provide you with 1 free copy of your checking account report each year. In addition, if you’ve been denied a checking account, the bank or credit union will provide you an “adverse action” notice that will include the company they used to run your report — generally ChexSystems. You are entitled to review this report for free as well.

You can request your ChexSystems report in a few ways, and once requested, you’ll generally receive the report by mail within 5 business days.

Online

Submit your online Consumer Request for Disclosure.

Phone

Customer service representatives are available at 800-428-9623 Monday to Friday between 8 a.m. and 7 p.m. CST to help request your report.

Mail

Download a form, complete it, and send it to:
ChexSystems Inc.
Attn: Consumer Relations
7805 Hudson Rd., Ste. 100
Woodbury, MN 55125

Fax

Download a form, complete it, and fax it to 602-659-2197.

Bottom Line: Remember — if there isn’t much on your report, that’s a good thing! Unlike credit reports, ChexSystems only includes negative account information.

How To Review Your Report

As we’ve noted above, you can either get your ChexSystems report by requesting it annually or because you received an “adverse action” notice from the bank or credit union that denied your account request.

Once you receive your report in the mail, you should check it for negative items. Depending on what you find, there may be some opportunities to clean up your ChexSystems report:

• Pay It — If there’s a balance you didn’t know was outstanding or are now in a position to pay, you can pay it directly to the creditor.
• Negotiate Terms — You might be able to work with the creditor to negotiate terms that allow you to pay less than the full amount.
• Dispute Items — If you find anything that’s inaccurate on your report, you can dispute it with the bank and ChexSystems, which we’ll discuss in more detail below.

Regardless, reviewing your report can help you understand where you’re starting from and help you be more financially responsible in the future.

Why You Might Want To Request a ChexSystems Freeze

While you are reviewing your ChexSystems report, you might come across multiple items that appear to be fraudulent or that you are not familiar with. This might mean that you have been a victim of identity theft.

If this happens, you should consider placing a freeze on your ChexSystems account. This freeze helps to ensure that no new financial accounts are opened in your name without your authorization while the freeze is in place.

When you request a freeze, you will receive a personal identification number (or PIN) that you will need to lift your freeze. Make sure to keep this handy!

To request a freeze, you have a few options:

Online

Go to the ChexSystems website and follow the instructions.

Phone

Customer service representatives are available to process your ChexSystems freeze between 5 a.m. and 11:30 p.m. CST, 7 days a week at 800-887-7652.

Mail

Chex Systems, Inc.
Attn: Security Freeze Department
7805 Hudson Road, Suite 100
Woodbury, MN 55125

Fax

Fax your request to 414-341-7445.

How To Lift a Freeze

Should you wish to temporarily lift or permanently remove your security freeze, you may submit your security freeze lift request online or via phone, mail, or fax using the same information listed above.

How To Submit a Dispute Form

If you’ve been denied a checking account because of inaccurate information in your ChexSystems report, you should file disputes with both the bank that provided the inaccurate information and ChexSystems. Both will investigate your claim and correct any inaccuracies. Investigations are usually completed within 30 days and you will receive notification of the results by mail.

Dispute correspondence must include:

• Full name
• Social Security number
• Current and mailing address
• Consumer ID number, if available
• Identify the information being disputed and provide the specific nature of your dispute
• Copy of any supporting documentation (don’t include originals!)

In order to file a dispute with ChexSystems, you can use the contact information provided in your “adverse action” notice or contact ChexSystems directly at 1 of the following:

Online

Go to the Chex Systems website, create an online account, and submit a dispute form.

Mail

Download the Request for Investigation form, complete it, and mail it to:
ChexSystems, Inc.
Attn: Consumer Relations
7805 Hudson Rd., Ste. 100
Woodbury, MN 55125

Fax

Download the Request for Investigation form, complete it, and fax it to 602-659-2197.

Hot Tip: Learn how to fix (or dispute) errors and mistakes on your credit report in our helpful guide.

How Long Do You Stay on Chex Systems?

If you don’t make any payments or take any other action, the negative information on your ChexSystems reports will stay on your record for 5 years. Keep in mind that each financial institution has its own rules about how much time must pass after a negative incident before you can open a new bank account, so this doesn’t necessarily mean you won’t be able to open a checking account for 5 years.

You also have the option to pay off your debts as quickly as possible. In some cases, you can even negotiate with the bank or credit union to settle for less than you owe.

Once the debt is satisfied or negotiated, you can request that the bank, credit union, or collection agency update or remove the negative item from your ChexSystems report. You can request proof of payment and send it directly to ChexSystems to have your record updated as well.

What If I Was Denied an Account Based on ChexSystems?

If you’ve been denied a checking account due to information found in your ChexSystems report, you have a few options beyond just waiting 5 years for your negative items to drop off your report or paying off your debts.

1. Banks That Don’t Use ChexSystems

You can apply for a checking account at other banks or credit unions that may have different requirements or don’t use ChexSystems. Some of the most popular options include:

• BBVA Bank
• Chime
• Navy Credit Federal Union
• SoFi Money

2. Second-Chance Checking Accounts

If you’ve been turned down for a standard checking account, a good option may be to apply for a second-chance checking account.

Some popular accounts include:

• Capital One (via its 360 Checking account)
• Chime (via its Spending account)
• Green Dot Bank (via its GoBank account)
• Wells Fargo (via its Clear Access Banking account)
• SunTrust Bank (via its Essential Checking account)

Unfortunately, these second-chance accounts usually come with higher fees and lack some of the features of standard checking accounts, like overdraft protection or debit cards. On the positive side, they can allow you to start building a better checking history.

Hot Tip: If you can avoid negative balances or fees, many second-chance checking accounts let you upgrade to a regular checking account within 6 months to a year.

3. Prepaid Debit Cards

Prepaid cards can work as another alternative to a checking account. You can use a prepaid card at most retailers, cash checks, and make cash deposits to refill your card’s balance.

Like second-chance checking accounts, prepaid cards are likely to come with monthly fees, but some banks will waive fees if you have recurring direct deposits made to the account. Unfortunately, these accounts may also lack convenient features like online banking.

Final Thoughts

Getting denied a bank account based on your ChexSystems report can be frustrating. Start by reviewing your ChexSystems report on a regular basis to see if you can do anything to improve your chances of getting approved — including paying off any outstanding balances and reviewing for inaccurate information.

If you still can’t get approved, try applying at a bank that doesn’t rely on ChexSystems, or choose another option — like a second-chance bank account or a prepaid debit card. Be sure to use it responsibly to avoid any other negative items that could hurt your chances of getting a bank account in the future.