How to Cancel a Delta Air Lines Flight [Points or Cash Ticket Purchases]

Delta Air Lines Plane Taking Off

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Sometimes plans change and you are forced to cancel a flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Delta Airlines and need to cancel, you’re in the right place! Here’s all the information you need to navigate their cancellation policy and determine what policies apply to your situation.

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, Delta Air Lines is waiving all change fees on flights scheduled to depart by March 12, 2021, that are purchased between March 1, 2020, and April 15, 2020, for up to a year from the date of purchase. Delta is also waiving change fees on all flights that are scheduled to depart from March 1, 2020, through May 31, 2020.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

Delta’s Cancellation Policy: Flights Paid With Cash or Points

Delta Cancel Fee Chart
The charge to cancel your Delta flight can vary depending on your fare. Image Credit: Delta

All customers will have 24 hours from the time of the original booking to cancel a reservation without being charged a cancellation fee, regardless of fare selected.

Basic Economy Tickets

If you’ve purchased a basic economy ticket, you have 24 hours from the time the ticket purchased was placed to cancel. Afterward, you will no longer be permitted to cancel your ticket and will be on the hook for the full amount.

Non-Refundable Ticket

After your 24-hour grace period, the cancellation fee for a non-refundable ticket can range from $200 to $500 depending on the location you’re traveling to.

Domestic ticket cancellation fees are a flat $200 (within the 50 U.S., Canada, Puerto Rico, and U.S. Virgin Islands). International ticket cancellation fees range from $200 to $500; the fee depends on the length of the flight, location, and type of fare).

After canceling your ticket, the remaining value of your fare (minus the cancellation fee) will be refunded to you as an eCredit that you can redeem on a future flight with Delta.

Refundable Ticket

If you shelled out the extra cash to purchase a refundable ticket, cancellations can be made anytime before the departure of your flight and the refund will be issued to your original payment method.

Award Ticket

The policy changes quite a bit if you purchased your ticket with Delta SkyMiles. With award tickets, cancellations must be made at least 72 hours in advance of the departure or return of the flight. Award tickets cancellation fees are a flat fee of $150 regardless of fare class or destination, but the fee is waived if you’re a SkyMiles Platinum or Diamond Medallion member.

After canceling your ticket and paying the $150 cancellation fee, all of the miles that you used to book the flight will be deposited back into your account.

Hot Tip: Looking for even more information about canceling award tickets? Explore our guide on cancelling award tickets, including information on over 30 carriers, to learn more.

Delta’s Flight Change Policy

As with cancellations, all customers will have 24 hours from the time of their original booking to change their reservation without being charged a fee, regardless of fare selected.

Basic Economy

If you’ve purchased a basic economy ticket you are not permitted to make any changes to your flight itinerary after the 24-hour grace period has passed.

Non-Refundable Ticket

Delta no longer charges change fees for domestic and international tickets.

Same-day flight changes fees are $75. The same-day change fee is waived for all Delta SkyMiles Gold, Platinum, and Diamond Medallions members. Same-day changes are only eligible on flights in the U.S., Puerto Rico, and U.S. Virgin Islands.

If you’re changing your flight because you’ve found a cheaper option, the remaining value of your fare (minus the change fee) will be refunded to you as an eCredit that you can redeem on a future flight with Delta.

Refundable Ticket

With a refundable ticket, changes can be made anytime until 24 hours before the departure of your flight and there is no fee to do so — all you will need to pay is the difference in price. If you’re changing to a cheaper flight, the difference in fare will be refunded to your original method of payment.

Award Ticket

Delta does not charge change fees for award tickets.

How to Cancel a Flight on Delta

Step 1: Log into your account on Delta’s homepage and select “My Trips.”

Delta My Trips
Select “My Trips” to change or cancel your Delta flights. Image Credit: Delta

Step 2: Once you’ve selected the trip you want to change or cancel, select “Modify Flight.”

Delta Modify Flight Button
Image Credit: Delta

Step 3: Chose to either change or cancel your flight.

Delta Change Options
Image Credit: Delta

Step 4: If you’re changing your ticket you can now go through the process of selecting a new flight. If you’re canceling your ticket, the next page will list the flight itinerary you want to cancel. To finalize, you just need to press “cancel” or “request refund” depending on your type of ticket.

How to Use Delta Travel eCredit

If you have eCredits in your account they can be viewed by logging in at delta.com with your SkyMiles number. Go to “My Delta” and open the Certificates and eCredits module within “My Wallet.”

When you’re ready to redeem your eCredits, simply book a flight as you normally would as the option to redeem your eCredits will be presented when you’re ready to finalize the transaction. The maximum number of eCredits allowed with the purchase is 3 per ticket. Keep in mind that each eCredit must be used within 1 year of the date you received it.

Hot Tip: Have more than 3 eCredits that you want to use for your round-trip ticket? Split that round-trip ticket into 2 one-way trips and you can use 3 eCredits on the first ticket and another 3 on your return trip!

Final Thoughts

In summary, if you’re worried that you may need to cancel your flight and want to make sure you can get a refund, flex or refundable fares are going to be your best, albeit more expensive, option.

Having to deal with canceling a flight can be difficult enough as it is, but knowledge is power. Be certain to review fare rules closely so that you know what your options are both at the time of booking, and if you end up needing to cancel.


Frequently asked questions

What happens if I cancel my Delta flight?

That depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

If you’ve purchased a basic economy ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was purchased.

If you have a non-refundable ticket you will be required to pay $200 for domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight, location, and type of fare). Afterward, you will receive the remainder of your fare, minus the fee, in the form of an eCredit for use on a future Delta flight.

If you have a refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

Can I cancel a Delta flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

What happens if you cancel a non-refundable flight?

To cancel a non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an eCredit for future use on a Delta flight.

When do Delta eCredits expire?

Your eCredit will expire exactly 1 year after its issue date.

Will Delta waive my cancellation fees?

It really all depends on your reason for canceling the flight. If it’s due to an immediate family member’s death or sickness, Delta may waive your cancel fees, but they may ask for proof.

If you believe you have a legitimate reason to have your cancellation fees waived then it never hurts to call and ask!

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

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12 comments

  1. What is the best way to request a refund for a Delta airline ticket that had to be cancelled because of illness. Do you want me to call you (what is the 800#?) or send you an email and what information do you need to complete this transaction? . Thank you, Linda

    Reply

    • Hi Linda,
      We aren’t Delta. We are Upgraded Points, a miles and points travel blog. You can reach Delta customer service at 800-221-1212. Good luck!

      Reply

      • I have a question about an ecredit I got for canceling my flight recently. I got a $150 ecredit and I am booking a flight for sometime later in the year, the new flight is $70, will I keep the $80 as ecredit or will I forfeit it?

        Reply

        • Hi Al,

          Yes, Delta will allow you to apply the $80 of residual value to another ticket as long as you use it before the eCredit expires.

          Reply

  2. Victoria Dippold December 16, 2019

    Flights booked with points were cancelled due to a death of a family member. Where do I send the death certificate and what else do I need to reinstate my points. Thank you

    Reply

    • Hi Victoria,

      Did you book your flight with Delta? If so, just contact their customer service team and they can give you instructions on where exactly it would need to be sent. I’m very sorry for your loss.

      Reply

  3. Great article! Any idea what happens if I purchase a refundable ticket with an ecredit but later need to cancel?

    The Delta site says you’ll be refunded by method of payment of cash, check or charge. However, nothing is said regarding ecredit. Would a new ecredit be issued or is the amount lost?

    Reply

  4. I booked LAX>WLG with miles back in February for a flight on 4/4/20. When I try to cancel the booking the system wants $300. to cancel. Several reports are that this should be a no charge transaction due to the coronavirus changes.
    Delta by phone is unavailable….it offers a 6+ hour wait time.
    Suggestions?

    Reply

    • Hi John. Yes, phone lines are severely backed up right now. The online self-serve system employs the normal cancellation process and may not waive fees due to the virus waiver. You can wait until closer to your departure date (within a week or so) and hopefully call volume will diminish or you can try @Delta on twitter. Even on Twitter there will be a wait for a reply, however.

      Reply

  5. Randall Wolken March 21, 2020

    We have been trying To cancel this flight (0708 confirmation # XXXX). Cancun to Indy. April 4th) for weeks. Due to the Coronavirus we are not ALLOWED to fly. We are worried we will not get a refund. Can you please help me with this? This is March 21,2020. Thank You
    Randall Wolken

    Reply

Any thoughts or questions? Comment below!

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