How to Cancel a Frontier Airlines Flight [Points or Cash Ticket]

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No one wants to be in a position where you have to cancel your flight. Unfortunately, this is a reality that many of us will have to deal with at one point or another.

If you find yourself in a situation where you need to cancel your flight with Frontier Airlines, by doing a bit of preparation in advance you can really save yourself a lot of headaches, and money, if you do end up needing to cancel.

Frontier’s Cancellation Policy: Flights Paid With Cash or Points

All tickets may be canceled for a full refund up to 24 hours after the time of purchase with no cancellation fees.

Standard Tickets

If it has been more than 24 hours since you purchased your ticket, or the booking was made within 7 days of travel, a $119 cancellation fee will apply.

If you need to cancel or change your flight 90+ days prior to departure, you will incur no costs to do so. If you need to cancel or change your flight 89 to 14 days prior to departure, you will incur a reduced fee of $49 per passenger to do so. Your ticket will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket.

If you fail to show up for your flight or fail to cancel your ticket prior to the departure, you will forfeit the remaining value of the ticket.

Cancelation Timeframe Cancelation Fee 
Less than 24 hours after purchase$0
90+ days prior to departure$0
89 to 14 days prior to departure$49
Bookings made within 7 days of travel$119

The Works Bundle

Did you purchase The Works add-on bundle when you purchased your ticket? If so, you can cancel your ticket without paying any cancellation fees. When you cancel your flight you will retain the value of your ticket for use within 1 year of the transaction date on a future Frontier flight. Keep in mind that in order to request a refund, you will need to fill out an online refund request form.

In addition to the added flexibility, passengers who purchase The Works bundle also receive a free carry-on bag, a checked bag, seat selection, and priority boarding. So if you think you may need to cancel your flight, and you’re planning to bring baggage anyways, purchasing The Works bundle can be a great option.

Pricing for The Works ranges from $49 to $69 each way for direct flights, and $57 to $83 each way for connecting flights.

Award Tickets

If you would like to cancel your award ticket, you may cancel your itinerary and redeposit your Frontier Miles back into your account for a $75 redeposit fee. Redeposit fees are non-refundable and tickets must be canceled prior to departure of the flight to retain their value.

Hot Tip: If you’re an elite member with Frontier and purchased a “Last Seat Award,” the cancellation fee is waived for you.

Frontier’s Change Policy: Flights Paid With Cash or Points

Standard Tickets

If you change your flight 90+ days prior to departure, you will incur no costs to do so. If you need to change your flight 89 to 14 days prior to departure, you will incur a reduced fee of $49 per passenger to do so. If you need to cancel or change your flight less than 13 days prior to departure, you will incur the normal fee of $119 per passenger.

Change Timeframe Change Fee 
Less than 24 hours after purchase$0
90+ days prior to departure$0
89 to 14 days prior to departure$49
Less than 13 days prior to departure$119

Keep in mind that if you’re changing to a more expensive flight, you will be responsible for any difference in airfare price.  However, if you’re changing to a less expensive flight, you will not receive any sort of credit or refund for the difference in fare.

Changing to a different flight on the same day? Frontier offers a “Same Day Confirmed” alternative flight option for a flat fee of $119. This is offered at no additional charge for Frontier Miles Elite members, or for those who purchased the Works add-on.

The Works Bundle

Similar to their canceled ticket policy, if you’ve purchased the Works bundle you can make changes to your itinerary without needing to pay any additional fees. However, you will still be responsible for any difference in the airfare price.

Award Tickets

If you change your award ticket 8 or more days prior to travel, you will not incur a change fee. If there are 7 days or less until your flight, you will need to pay a change fee of $99.

How to Cancel a Frontier Ticket

Step 1: Log into your account on Frontier’s homepage and select “My Trips” or “Bookings.”

Step 2: Once you’ve selected the trip you want to cancel, select “Cancel Booking.”

Frontier Cancel Booking
Image Credit: Frontier Airlines

Step 3: The next screen will ask you to confirm that you want to cancel your booking. After you click confirm then your booking will officially be canceled.

Step 4: Finally, if you’re canceling your ticket and purchased The Works Bundle, you have to request to receive your refund through their online refund request form. Don’t forget to do this as you will not receive your refund without filling out the form!

If you don’t want to cancel your booking online and prefer to have a phone agent assist you, you can contact Frontier Reservations at 801-401-9000.

How to Use Frontier Flight Credit

If you have a flight credit from a previous flight that you need to use, first start a new booking on the Frontier website. Once you’ve found the flight you want to book and reach the payment screen, select “HAVE FRONTIER CREDIT” and enter the six-digit confirmation code for the credit (this will be the confirmation code from the original booking).

Frontier Credit
Image Credit: Frontier Airlines

A few helpful things to keep in mind with your Frontier credits:

  • Credits are not redeemable for cash.
  • Credits from a reservation that purchased The Works expire 1 year from the date of issue.
  • Credits are 1-time use, meaning there will be no remaining value after redemption. This means if you use a $120 credit to purchase a $100 flight, you cannot use the remaining $20 towards a future flight.
  • Credits are non-transferable and may only be redeemed in the name of the passenger to whom it was issued.

Final Thoughts

If you’re worried that you may need to cancel your flight, need the flexibility of being able to change, plus are planning to bring baggage with you, then purchasing The Works bundle with Frontier might just be your best option. Not only do you have the option to change or cancel your flight and receive a refund, but you’ll also receive a carry-on bag, a checked bag, seat selection, and priority boarding.

Having to deal with canceling a flight can be very stressful, so make sure you plan in advance and know all of your options. If it comes down to it, and you’ve planned accordingly, you may just end up saving yourself a significant amount of money.


FAQ

What happens if I cancel my Frontier flight?

That depends entirely on what type of ticket you’ve purchased.

If it has been less than 24 hours since the time you originally purchased the ticket, you can cancel at no cost to you.

If you purchased a standard ticket and need to cancel or change your flight 90+ days prior to departure, you will not have to pay a fee. If you need to cancel or change your flight 89 to 14 days prior to departure, you will pay a fee of $49 per passenger to do so. If you purchased your flight less than 7 days before it’s scheduled departure and need to cancel, the cost to do so it $119.

However, if you purchased The Works add-on, you can cancel your ticket without paying any cancellation fees.

Can I cancel a Frontier flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

Can you get your money back if you cancel your flight with Frontier?

Yes, you can get a refund if you cancel your flight and previously purchased The Works add-on. Keep in mind that the refund will be in the form of a Frontier airfare credit and not returned directly back to you. You will retain the value of your ticket for use within 1 year of the transaction date on a future Frontier flight.

Will Frontier reimburse you for a canceled flight?

This depends if your flight is canceled due to a controllable or uncontrollable situation.

Controllable situations are defined as delays, diversions, cancellations, or service delivery failures considered within Frontier’s control (such as delayed baggage or flight delays and cancellations caused by some types of aircraft damage, mechanical issues, etc.). If your flight is canceled due to a controllable situation you may be able to receive compensation, along with a full refund of any unused portion of your ticket.

Uncontrollable situations are defined as flight delays, diversions, or cancellations out of Frontier’s control (such as those caused by weather, Air Traffic Control, aircraft damage caused by occurrences out of Frontier’s control, such as bird strikes, etc.). Frontier does not offer compensation for uncontrollable events beyond the re-accommodation on the next available Frontier flight. Alternatively, if your flight is canceled, Frontier will provide you with a full refund of any unused portion of your ticket.

When do Frontier flight credits expire?

If you purchased The Works bundle, canceled your ticket, and were issued a credit, that credit will expire 1 year from date of issue. Credits are 1-time use, meaning there will be no remaining value after redemption, even if you don’t use all of it.

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

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