How to Cancel a Frontier Airlines Flight [Points or Cash Ticket]

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No one wants to be in a position where you have to cancel your flight. Unfortunately, this is a reality that many of us will have to deal with at one point or another.

If you find yourself in a situation where you need to cancel your flight with Frontier Airlines, by doing a bit of preparation in advance you can really save yourself a lot of headaches, and money, if you do end up needing to cancel.

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, customers who have travel scheduled between March 10, 2020, and April 30, 2020, can make a 1-time change without a fee. Customers who have travel scheduled between May 1-31, 2020, can make a 1-time change without a fee as long as the change is made by March 31, 2020. Any tickets issued between March 10-30, 2020, can also be changed or canceled once without penalty.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

Frontier’s Cancellation Policy: Flights Paid With Cash or Points

All tickets may be canceled for a full refund up to 24 hours after the time of purchase with no cancellation fees.

Standard Tickets

If it has been more than 24 hours since you purchased your ticket, or the booking was made within 7 days of travel, a $119 cancellation fee will apply.

If you need to cancel or change your flight 60+ days prior to departure, you will incur no costs to do so. If you need to cancel or change your flight 59 to 14 days prior to departure, you will incur a reduced fee of $79 per passenger to do so. Your ticket will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket.

If you fail to show up for your flight or fail to cancel your ticket prior to the departure, you will forfeit the remaining value of the ticket.

Cancelation Timeframe Cancelation Fee 
Less than 24 hours after purchase$0
60+ days prior to departure$0
59 to 14 days prior to departure$79
Bookings made within 7 days of travel$119

The Works Bundle

Did you purchase The Works add-on bundle when you purchased your ticket? If so, you can cancel your ticket without paying any cancellation fees. When you cancel your flight you will retain the value of your ticket for use within 1 year of the transaction date on a future Frontier flight. Keep in mind that in order to request a refund, you will need to fill out an online refund request form.

In addition to the added flexibility, passengers who purchase The Works bundle also receive a free carry-on bag, a checked bag, seat selection, and priority boarding. So if you think you may need to cancel your flight, and you’re planning to bring baggage anyways, purchasing The Works bundle can be a great option.

Pricing for The Works ranges from $49 to $69 each way for direct flights, and $57 to $83 each way for connecting flights.

Award Tickets

If you would like to cancel your award ticket, you may cancel your itinerary and redeposit your Frontier Miles back into your account for a $75 redeposit fee. Redeposit fees are non-refundable and tickets must be canceled prior to departure of the flight to retain their value.

Hot Tip: If you’re an elite member with Frontier and purchased a “Last Seat Award,” the cancellation fee is waived for you.

Frontier’s Change Policy: Flights Paid With Cash or Points

Standard Tickets

If you change your flight 60+ days prior to departure, you will incur no costs to do so. If you need to change your flight 59 to 14 days prior to departure, you will incur a reduced fee of $89 per passenger to do so. If you need to cancel or change your flight less than 13 days prior to departure, you will incur the normal fee of $119 per passenger.

Change Timeframe Change Fee 
Less than 24 hours after purchase$0
60+ days prior to departure$0
59 to 14 days prior to departure$79
Less than 13 days prior to departure$119

Keep in mind that if you’re changing to a more expensive flight, you will be responsible for any difference in airfare price.  However, if you’re changing to a less expensive flight, you will not receive any sort of credit or refund for the difference in fare.

Changing to a different flight on the same day? Frontier offers a “Same Day Confirmed” alternative flight option for a flat fee of $119. This is offered at no additional charge for Frontier Miles Elite members, or for those who purchased the Works add-on.

The Works Bundle

Similar to their canceled ticket policy, if you’ve purchased the Works bundle you can make changes to your itinerary without needing to pay any additional fees. However, you will still be responsible for any difference in the airfare price.

Award Tickets

If you change your award ticket 8 or more days prior to travel, you will not incur a change fee. If there are 7 days or less until your flight, you will need to pay a change fee of $99.

How to Cancel a Frontier Ticket

Step 1: Log into your account on Frontier’s homepage and select “My Trips” or “Bookings.”

Step 2: Once you’ve selected the trip you want to cancel, select “Cancel Booking.”

Frontier Cancel Booking
Image Credit: Frontier Airlines

Step 3: The next screen will ask you to confirm that you want to cancel your booking. After you click confirm then your booking will officially be canceled.

Step 4: Finally, if you’re canceling your ticket and purchased The Works Bundle, you have to request to receive your refund through their online refund request form. Don’t forget to do this as you will not receive your refund without filling out the form!

If you don’t want to cancel your booking online and prefer to have a phone agent assist you, you can contact Frontier Reservations at 801-401-9000.

How to Use Frontier Flight Credit

If you have a flight credit from a previous flight that you need to use, first start a new booking on the Frontier website. Once you’ve found the flight you want to book and reach the payment screen, select “HAVE FRONTIER CREDIT” and enter the six-digit confirmation code for the credit (this will be the confirmation code from the original booking).

Frontier Credit
Image Credit: Frontier Airlines

A few helpful things to keep in mind with your Frontier credits:

  • Credits are not redeemable for cash.
  • Credits from a reservation that purchased The Works expire 1 year from the date of issue.
  • Credits are 1-time use, meaning there will be no remaining value after redemption. This means if you use a $120 credit to purchase a $100 flight, you cannot use the remaining $20 towards a future flight.
  • Credits are non-transferable and may only be redeemed in the name of the passenger to whom it was issued.

Final Thoughts

If you’re worried that you may need to cancel your flight, need the flexibility of being able to change, plus are planning to bring baggage with you, then purchasing The Works bundle with Frontier might just be your best option. Not only do you have the option to change or cancel your flight and receive a refund, but you’ll also receive a carry-on bag, a checked bag, seat selection, and priority boarding.

Having to deal with canceling a flight can be very stressful, so make sure you plan in advance and know all of your options. If it comes down to it, and you’ve planned accordingly, you may just end up saving yourself a significant amount of money.

Frequently asked questions

What happens if I cancel my Frontier flight?

That depends entirely on what type of ticket you’ve purchased.

If it has been less than 24 hours since the time you originally purchased the ticket, you can cancel at no cost to you.

If you purchased a standard ticket and need to cancel or change your flight 60+ days prior to departure, you will not have to pay a fee. If you need to cancel or change your flight 59 to 14 days prior to departure, you will pay a fee of $79 per passenger to do so. If you purchased your flight less than 7 days before it’s scheduled departure and need to cancel, the cost to do so it $119.

However, if you purchased The Works add-on, you can cancel your ticket without paying any cancellation fees.

Can I cancel a Frontier flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

Can you get your money back if you cancel your flight with Frontier?

Yes, you can get a refund if you cancel your flight and previously purchased The Works add-on. Keep in mind that the refund will be in the form of a Frontier airfare credit and not returned directly back to you. You will retain the value of your ticket for use within 1 year of the transaction date on a future Frontier flight.

Will Frontier reimburse you for a canceled flight?

This depends if your flight is canceled due to a controllable or uncontrollable situation.

Controllable situations are defined as delays, diversions, cancellations, or service delivery failures considered within Frontier’s control (such as delayed baggage or flight delays and cancellations caused by some types of aircraft damage, mechanical issues, etc.). If your flight is canceled due to a controllable situation you may be able to receive compensation, along with a full refund of any unused portion of your ticket.

Uncontrollable situations are defined as flight delays, diversions, or cancellations out of Frontier’s control (such as those caused by weather, Air Traffic Control, aircraft damage caused by occurrences out of Frontier’s control, such as bird strikes, etc.). Frontier does not offer compensation for uncontrollable events beyond the re-accommodation on the next available Frontier flight. Alternatively, if your flight is canceled, Frontier will provide you with a full refund of any unused portion of your ticket.

When do Frontier flight credits expire?

If you purchased The Works bundle, canceled your ticket, and were issued a credit, that credit will expire 1 year from date of issue. Credits are 1-time use, meaning there will be no remaining value after redemption, even if you don’t use all of it.

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. If you cancel a ticket bought with the works will you receive a full refund of the fare, taxes, and bundle cost or just the fare or fare/taxes?


    • Hi Vic,

      If you’ve purchased ‘the works’, you should retain the value of your ticket (and taxes) for use within 1 year of the transaction date on a future Frontier flight.


  2. Thanks for this article, Jarrod. I purchased cheap tickets for a one-way trip for $30, but won’t be able to go. Canceling at this point would be a $119 fee, so I would rather lose the $30 as a no-show than pay for a $119 cancellation/change fee. Do you know whether Frontier Airline charges a no-show fee (that is, will they put a new penalty charge on my credit card)?


  3. Good article. I cancelled a Frontier flight when a travel companion dropped out. I have 90 days to redeem the flight credit for this cancellation. What’s unfortunate is that Frontier booking only allows me to book through April 2020. I’d like to use this credit to book in winter 2020 or 2021. Do you think I could book something for spring 2020 then cancel that flight thereby gaining another 90 days to use the credit and keep doing that until my desired dates are available?


    • Thanks for the kind words, Jake! You could try asking Frontier to extend the expiration date for you, they have done it for others in the past.

      Thanks for reading!


    • Jake – when you cancelled your companions flight, did they charge you a fee and how did you cancel it?


  4. if i buy a ticket and just add a seat+bag (no bundle) and then cancel the ticket within 24h are all fees refunded?


  5. Thanks for the post, but I was wondering, in the case of a cancellation (60+ days prior), does one receive a full refund in the original payment form or a refund only in travel credits that expire in 90 days? If it is only good for 90 days, then the new policy really isn’t as generous as it sounds.


    • Hi Adam,

      Frontier only issues refunds in the form of future travel credits. However, if you purchase the works bundle, those travel credits are good for 1 year.


  6. Why would Frontier wait until the very last minute to cancel flights to Minneapolis when all of the other major airlines have cancelled due to a blizzard / winter storm being in effect.


  7. I bought 3 round trip tickets but my travel plans changed 7 days prior to departure. 1 person is not going and 2 of us are staying longer than originally planned. I purchased 2 one- way tickets back home.

    When reading the policies and FAQs I am very confused. It seems that I cannot cancel the return flight or cancel the 3rd round trip ticket without paying triple what I paid originally. I purchased 3 round trip tickets from MSP to ORL for $211 total. Then I purchased 2 one-way tickets from ORL to MSP for $164 total.

    To talk to someone on the phone at Frontier will cost $25 to $50. Any thoughts? Thanks.


    • Hi Phans,

      Unfortunately, with Frontier Airlines, the fee to cancel a ticket that is scheduled to depart within 7 days is $119 per passenger. So in this case, the fee to cancel your tickets would be greater than the amount you paid for them – so it doesn’t make much sense to do so.

      Did you book the works package with your tickets by chance? If so you can cancel your tickets without paying any cancellation fees.


      • I bought a flight paying 260 dollars. Cancellation up to 14 days costs 79 dollars. Does it mean I get a 180 voucher back or that I have to pay 79 dollars to get a 260 voucher? Also, is the voucher in my name or can I book my sister a flight with it?


        • Hi Eric,

          You should receive a $181 voucher back, as the cancellation fee will be deducted. You should be able to use the voucher to purchase a flight for anyone you’d like.


  8. Samantha Power March 3, 2020

    Hi Jarrod,

    Does Frontier honor free cancellation for military reasons? For example my orders have been extended and I can’t make my one way ticket.



  9. Karen Bylski March 12, 2020

    Our cruise is in jeopardy of being canceled. Would we be able to cancel our Frontier flight?


    • Hi Karen,

      You should be able to cancel, but you would likely need to pay the cancellation fee, as Frontier has not offered any sort of cancellation or change fee waivers at this time.


    • Stephanie White March 26, 2020

      What of I can’t fly within the 90 days after I receive the credit. Will they extend it? Also, can you get a refund for the checked bags and seat selections (as they cost as much or more than the tickets)?


      • Hi Stephanie,

        I cannot say as to whether they will extend it or not, but they usually don’t. The amount for your checked bag and seat selection should be included in the voucher.


  10. Hi Jarrod,

    I am cancelling my trip due to the event that I was going to being cancelled. My flight leaves on the 26th so would I still fall under the 14 day $79 cancellation fee or the 13 day $119?

    (Their customer service phone lines are busy so sorry for the question here!) Thank you!


  11. I tried to cancel my flight and we are leaving on March 25, 2020, to Orlando, but all lines are busy and when I went to their websites, it says to call customer service.


  12. Evelyn adkison March 15, 2020

    Are schedule change fees waived due to cornovirus? My fight is due out 4/2/2020. I would like to change to next fall. I did not purchase the world pkg.


    • Hi Evelyn,

      Frontier has stated that flights booked before March 10, 2020 for travel before April 30, 2020 may be changed. But flight changes can only be made via phone at this time. Their contact number is 801-401-9000.


  13. Justin Easterling March 19, 2020

    My wife, her sister, and myself were planning on traveling from Georgia to Las Vegas on June 25-28. With current events as they are; Las Vegas attractions and casinos closing/ending buffet services, etc, and with the surely heightened airport screening measures, we decided to cancel our trip and save the hassle and headache, plus potential exposure. I canceled our flight (which they had already changed to something much more inconvenient) and requested a monetary refund, not a flight voucher, as we have no plans to travel by plane anytime in the foreseeable future. They stated that they would do a monetary refund, for a fee per passenger, which I’m not thrilled about, but if we received the travel voucher instead, and didn’t use or book anything in the 90 day period, would our purchase THEN be refunded, or would we just be out nearly $800? Thank you for your time, and apologies for the length, just trying to give some context.


    • Hi Justin,

      If you receive a travel voucher and do not book anything within the 90-day expiration window then you will receive nothing. So, if you’re not planning any other travels for the foreseeable future, then the refund might be the way to go.


  14. Peter Hornansky March 20, 2020

    How am I supposed to cancel my flight is the provided number is always busy and the site says I need to call them? I have been trying to follow their instructions the past 3 days. I am supposed to fly on April 11th, but I cannot due to current COVID-19. Thanks


  15. First of all thank you for fielding these questions during these unsettling times of our lives! My family and I had planned to fly to FL on 4/16 but due to COVID-19 we would like to cancel our flights. They recently sent out emails saying no cancellation fees and offering $50 vouchers if we cancel by 3/23/2020. The only problem is they seem to be requiring that you fly within 90 days. Well there are no flights to FL in 90 days and even if there were I am presuming that this pandemic will not be over in 90 days. If they would offer a voucher for a year from now that would make more sense. I would then be able to consider travel again to FL but not in 90 days. Any insight on this is greatly appreciated!


    • Hi Jason,

      You are correct, their policy of requiring you to fly within 90 days is a bit nonsensical given the current situation. Unfortunately, there appears to be no other recourse at the moment as this is the best that Frontier has offered thus far.


  16. Hi Jarrod,

    I am considering taking F9 up on their offer to receive the $50 voucher per passenger if I cancel my flight today. The only problem is that part of my flight was booked with a voucher originally. Their T&C state that vouchers are one-time use only, so when I try to cancel online, it deducts my previous voucher from the credit they’re offering me. Trying to read all of their terms, it seems like even if I wait to see if the flight is canceled, F9 will only ever refund me what I paid for with my credit card; the amount of my previous voucher will become void. I tried messaging F9 on Saturday but haven’t heard from them. Do you have a better read on this?


    • Hi Alan,

      Unfortunately, you’re correct that the stated policy for Frontier is that vouchers are non-refundable. So, if you’re able to get $50, I would take it. I think it is unlikely that Frontier will refund your voucher regardless if the flight is outright canceled or you cancel yourself. In these situations, we always wish that airlines would do right by their customers, but unfortunately, that seldom seems to be the case.


  17. I am having the same issue due to Covid 19. We were going to attend a wedding in Florida and they will not give me a cash refund. They only want to give me a voucher. I explained the situation is out of my hands and they don’t care. They just want to keep my money up in the air for 3 months and what if I don’t travel in three months? Where does my money go?


    • Hi Britni,

      Has your flight been canceled? If so, Frontier is required by law to give you a refund. If they are still planning to operate the flight, but you’re choosing to cancel due to Covid-19 then, unfortunately, the most they are willing to do at the moment is offer a voucher. If you don’t use that voucher within the next 90 days then it will expire.

      I know this is extremely frustrating, and we all wish that airlines like Frontier would do the right thing for their customers. But so far that has not been the case. Best of luck!


  18. A flight reservation was made in February for travel in mid April, and checked bags were prepaid at the time of booking. Is the baggage fee refunded (or credited) to a future flight if the present ticket is cancelled in accordance with their current policy? If a future flight is booked using the credit from the cancelled flight and the cost of the future flight is less than the cancelled one can you use the extra money that does not go toward the actual fare and fare fees toward additional baggage or toward their Perks package on the new flight?


    • Hi Rob,

      Yes, you should receive a voucher for the airfare and your checked bags. When you use that voucher in the future you can apply it to airfare, bags, seat selection, the perks package, etc.

      Thanks for reading!


  19. I used 20,000 Frontier miles plus paid for checked bag and taxes with cash. Nothing addresses the redeposit fee of $75 and what about the cash portion? Do I get my miles back and then they have to be used within 90 days? What about the cash portion?


    • Hi Janet,

      The $75 redeposit fee is addressed in the post under the canceling an award ticket section. Once you’ve paid that fee, Frontier should redeposit the miles into your account but you should not have to use them within 90 days. As for the cash you paid for the checked bag and taxes, you should receive a voucher for that amount – which will likely need to be used in the next 90 days.


  20. Patricia J Schuettke March 28, 2020

    Hi Jarrod,
    I’d booked a Frontier flight for late March and then cancelled it and received a voucher. All okay there. But, I also scheduled my hotel along with the flight on the Frontier website. I haven’t been able to reach anyone or find any information as to how the hotel stay will be reimbursed. The Hilton website said to cancel through Frontier, but I’m getting nothing after many calls and emails to Frontier. Can you please help with this question? Thank you,


    • Hi Patty,

      Had the amount for your hotel already been charged to your credit card? If so, then the amount should be refunded in no more than 7-10 days after the cancelation was made. I would continue to monitor it over the next few days, and then reach back out to Frontier if you do not receive the refund.


  21. Deborah Pupillo March 29, 2020

    Hi Jarrod,

    I also was scheduled to fly to Vegas April 1, 2020. I also booked my hotel through Frontier. I was able to cancel the flight, but I can’t get help with the hotel. I called the Downtown Grand Las Vegas itself, they made note of the cancellation but can’t actually cancel or reschedule. They informed me it was booked through a third party Expedia. Also for rescheduling to a future date, we paid a lot more then the flights would be future travel. What happens to the balance of the money we paid?


    • Hi Deborah,

      If the hotel booking was made through Expedia, that is who you will need to contact in order to get the hotel canceled. As for your flight change with Frontier, unfortunately, they do not allow for any residual value with their tickets. So, if you reschedule to a cheaper flight, Frontier will not refund you or issue you a credit for the difference.

      Here is the contact number for Expedia so you can get the hotel canceled: 1-(877)-227-7481.


Any thoughts or questions? Comment below!

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