Amex Platinum Card Concierge Ends Email Service [Starting Aug. 18, 2021]

One excellent, but often overlooked, benefit of The Platinum Card^® from American Express is the Platinum Card Concierge service that is available to cardholders. Platinum Card Concierge agents can help you reserve tables at exclusive restaurants, score tickets to a sold-out show or event, research destinations for you, or even assist with travel bookings. While these might not be services you need all the time, they can prove to be extremely helpful when you do.

Previously, Amex Platinum cardholders were able to contact a Platinum Card Concierge agent via email for assistance with any request they had, but soon that option will no longer be available.

No More Email Service for Platinum Card Concierge

Starting August 18, 2021, American Express will no longer offer the option to contact the Platinum Card Concierge via email.

Moving forward, to contact the Platinum Card Concierge you’ll just need to call the number on the back of your Amex Platinum card and request the concierge line. You should also be able to contact the Platinum Card Concierge line directly by dialing 800-525-3355.

Other Recent Changes to Amex Platinum Card

This concierge contact change comes right after American Express made some big changes to the Amex Platinum card in July 2021, including upping the annual fee and adding a handful of new benefits:

• Up to $240 Digital Entertainment Credit — Get up to $20 back each month on eligible purchases made with your card on one or more of the following: Disney+, The Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• $200 Prepaid Hotel Credit — Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which require a minimum two-night stay, through AmexTravel.com when you pay with your card.
• $189 Annual CLEAR Plus Credit — CLEAR expedites you through the ID check at airports, allowing you to jump to the front of the TSA PreCheck line or general security line
• Up to $300 Equinox Credit — Get up to $300 as a statement credit for Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your card – enrollment required.

While the increase to the annual fee is certainly steep, the additional $900 in credits that have been added to the card could make it worth it for cardholders who use these services.

Final Thoughts

Ultimately, unless you were regularly contacting the Platinum Card Concierge line via email, this change really shouldn’t be a huge deal to you. While it is definitely better to have multiple contact options, in our experience, requests made via phone calls are usually handled much faster than those via email anyway. But for those who do prefer email, you’ll still have until August 18, 2021, to utilize that option.