The Amex Platinum Card’s Concierge Service – All You Need To Know

Concierge Service

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The Platinum Card® from American Express is a well-known luxury card with a high-end price. While the high annual fee may be steep, The Amex Platinum Card offers lots of benefits to justify the cost.

Many of the benefits of The Amex Platinum Card are well known like the $200 annual airline fee credit, up to $200 annual Uber credit, 5x points earning on flights booked directly with airlines and select hotel stays, and $100 Global Entry credit.

However, this premium card also offers entertainment and event benefits that can sometimes fall under the radar. The concierge service from The Amex Platinum Card is one of those benefits.

Using the Amex Platinum Card concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.

Benefits Of The Amex Platinum Card

Before focusing on the concierge service, here’s a quick peek at some of the other benefits that come with this card.

Other Key Benefits:

Hot Tip: For more information about everything this card has to offer, check out our full review of the Amex Platinum Card.

The Amex Platinum Card Concierge Service

The Amex Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert, reservations at an exclusive restaurant, or just flowers for your significant other, they are ready to assist.

What Can The Amex Platinum Concierge Service Do For You?

The Amex Platinum Concierge service is there for you to help you with whatever you may need:

  • Use the concierge to book theater tickets to avoid Ticketmaster fees
  • Book tickets to a sold-out show
  • Reserve tables in otherwise booked restaurants
  • Request travel guides for any location
  • Send a last-minute gift or flowers to someone special
  • Get help planning an event
  • Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
  • Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to you for the Concierge Services, you are responsible for any purchases, fees and/or shipping charges you authorize to be charged.

After making a request, you will get all of the requested information emailed to you, usually within 48 hours.

Hot Tip: Since you can only earn a welcome bonus on an American Express card once per lifetime, make sure it’s a good one! Check out our tips on how to land the coveted 100,000 point welcome bonus for The Amex Platinum Card.

Don’t Confuse Platinum Concierge With Amex Travel

American Express Travel and Platinum Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact American Express Travel. Otherwise, try out the Platinum Concierge.

It can get a little confusing when you are following the prompts on the phone. However, if you end up in the wrong place, they can easily transfer you to the correct department.

Friends Enjoying Dining at a Restaurant
Let the American Express Platinum Concierge help with dining reservations. Image Credit: Shutterstock

Platinum Concierge Contact Information


In the U.S., call 1-800-525-3355

Event tickets: Option 1

Dining: Option 2

Gifts and Flowers: Option 3

Travel: Option 4

Card Services: Option 5

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.


If you have previously used American Express Concierge before you can also email your requests to: [email protected]

After August 18, 2021, customers will no longer be able to contact the American Express Concierge via email.


You can find more information about your Amex Platinum Card Concierge benefits online. After logging into your Amex Platinum Card account, click on Benefits in the main menu at the top. Then scroll down until you see the box labeled as Platinum Service.

American Express Platinum Concierge
Image Credit: American Express

Bottom Line: You can contact the American Express Platinum Concierge by calling 1-800-525-3355.

Final Thoughts

There’s no question that the Amex Platinum offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with a variety of different tasks like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum Card.

For rates and fees of the Platinum Card® from American Express, click here.

Frequently asked questions

What is Platinum Concierge service?

The concierge service from The Amex Platinum Card is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with The Amex Platinum Card’s $550 annual fee.

How do I contact the American Express Concierge?

To contact American Express Platinum Concierge, call 1-800-525-3355. If you are international and need to call collect, call 617-622-6756 . You can also call the number on the back of your card and select Concierge from the list of options.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. This is not an attack in any way but I just want to share some of my experiences with amex platinum concierge services as they have not been great ones by any stretch of the imagination. 1. I planned a trip to mexico and I contacted concierge to provide me with a list of dining options and other attractions. Once they sent the list over it was a good thing that I took time to research the list myself because over half of the places on the list had gone out of business. No lie! So at the last min I now had to literally take time to find places actually open when I could have just did that myself earlier on. 2. (THIS IS A BIG ONE) I sent a major client a gift basket for their grand opening in another state. I specifically stated no fruit as my client for some odd reason literally hates fruit. I made this very clear to concierge services and they stated that they would have a photo of the basket sent over for approval BEFORE it was sent out and that they would handle everything. I specifically told them to make it heavy on the meat and cheese as well as chocolates. Guess what my client got? A fruit basket. Guess what I never got? A photo of the final basket for approval. This by far was the most costly mistake because this is business. One important thing in business is to make sure you listen to what your clients tell you. This made my company and I look like a total idiot. Of course I couldn’t get into the fact that amex basically ignored my instructions so I had to follow up with another basket and pretend that the fruit basket was a gag gift. All in all amex plat concierge sucks in a major way. I can only believe that the better part of their service is dedicated to black card members which is find but with the mistakes and lack of care they provide to plat customers they should scrap the service for plat and provide additional perks instead.


    • Hi Lena,
      Oh no! I’m sorry to hear you had such a bad experience with the Amex Concierge Service! Did they ever respond as to why the fruit basket was sent instead of what you asked for? I can imagine how frustrated you must have been.


      • Hi There! No, never! They said that they were sorry and that they would speak to their training team about the incident. Amex platinum has some great perks but their concierge (for me anyway) is definitely not one of them.


        • Hi Lena,
          Wow, that’s really surprising. I hope this was an isolated incident and not a true reflection on the quality of the service. Thanks for sharing your experience with us.


  2. Laura Freed March 17, 2020

    I am trying to cancel a trip for this Thursday. I have been calling since Sunday and I can’t get through. I tried Platinum Concierge and they can’t help. Please let me know what I can do to cancel this trip. Thanks, Laura


  3. Is there a way to assign a delegate so that person is able to contact AMEX Concierge on your behalf?


    • Hi Jennifer,

      That is a great question! I’m not sure if that is possible. I recommend contacting the Amex Concierge team to see if it is possible to set that up.


  4. FYI, the email address to submit an Amex Concierge request has changed. It is now [email protected].


  5. Concierge services are overhyped.
    I think it is a misrepresentation to say they can secure reservations at restaurants that are booked or tickets to shows that are booked…they are no more successful than the individual as I have never had them assist with those as their reply is always that there is no availability! I would be curious what their success rate actually is for obtaining reservations above and beyond what we can do online ourselves.




    • Hi Rose Ann. If you have a Citi AAdvantage World/World Elite Mastercard or Barclays Aviator cards linked to your AA frequent flyer number and are flying on an American Airlines domestic flight, you would each have a free checked bag. The number of traveling companions who receive a free checked bag varies by card.


  7. There is always a 20 – 45min wait to get someone on the phone. With the Citi Prestige Concierge service you had the option to send an email and the wait times are much shorter. So far I have called 3 times and always hang up because I have to continue working


Any thoughts or questions? Comment below!

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