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The Amex Platinum Card’s Concierge Service – All You Need To Know

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Katie Seemann

Katie Seemann

Senior Content Contributor

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Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
Edited by: Keri Stooksbury

Keri Stooksbury


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With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
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Have you ever been stuck in a meeting while those coveted concert tickets went on sale? Ever needed to send flowers to a loved one? Or maybe you’ve needed last-minute dinner reservations in an unfamiliar city? If so, consider the value you might find in the Platinum Card Concierge service.

Along with a long list of other valuable benefits, The Platinum Card® from American Express and The Business Platinum Card® from American Express offer a concierge service that is often overlooked.
Using the Platinum Card Concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.

Benefits of the Amex Platinum Card

Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card.

The Platinum Card® from American ExpressTerms Apply / Rates & Fees

The Platinum Card® from American Express

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This card is undoubtedly the #1 card for luxury travel benefits. From the best lounge access (of any card) to statement credits, to complimentary elite status, you can’t go wrong.

Learn More(at Amex's secure site)

The Platinum Card® from American Express

This card is undoubtedly the #1 card for luxury travel benefits. From the best lounge access (of any card) to statement credits, to complimentary elite status, you can’t go wrong.
Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on the Card in your first 6 months of Card Membership.
80,000 points
See Pay Over Time APR
Upgraded Points credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.
Good to Excellent (670-850)

When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than The Platinum Card® from American Express.

Make no mistake — the Amex Platinum card is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access, hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.


  • The best airport lounge access out of any card (by far) — enjoy access to over 1,400 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges, Plaza Premium Lounges, and many more!
  • 5x points per $1 spent on flights purchased directly with the airline or with American Express Travel (up to $500,000 per year)
  • 5x points per $1 spent on prepaid hotels booked with American Express Travel
  • Annual and monthly statement credits upon enrollment (airline credit, Uber Cash credit, Saks Fifth Avenue credit, streaming credit, prepaid hotel credit on eligible stays, Walmart+ credit, CLEAR credit, and Equinox credit)
  • TSA PreCheck or Global Entry credit
  • Access to American Express Fine Hotels and Resorts
  • Access to Amex International Airline Program
  • No foreign transaction fees (rates and fees)


  • $695 annual fee (rates and fees)
  • Airline credit does not cover airfare (only incidentals like checked bags)
  • Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings with American Express Travel when you pay with your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
  • $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, SiriusXM, and The Wall Street Journal. Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership (subject to auto-renewal) with a statement credit after you pay for Walmart+ each month with your Platinum Card®. Cost includes $12.95 plus applicable local sales tax. Plus Up Benefits are excluded.
  • $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • $300 Equinox Credit: Get up to $300 back in statement credits per calendar year on an Equinox membership, or an Equinox club membership (subject to auto-renewal) when you pay with your Platinum Card®. Enrollment required. Visit to enroll.
  • $189 CLEAR® Plus Credit: Breeze through security with CLEAR Plus at 100+ airports, stadiums, and entertainment venues nationwide and get up to $189 back per calendar year on your Membership (subject to auto-renewal) when you use your Platinum Card®. Learn more.
  • $100 Global Entry Credit: Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
  • Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at on your Platinum Card®. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $300 SoulCycle At-Home Bike Credit: Get a $300 statement credit for the purchase of a SoulCycle at-home bike with your Platinum Card®. An Equinox+ subscription is required to purchase a SoulCycle at-home bike and access SoulCycle content. Must charge full price of bike in one transaction. Shipping available in the contiguous U.S. only. Enrollment Required.
  • Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
  • $695 annual fee.
  • Terms Apply.

Financial Snapshot

  • APR: See Pay Over Time APR
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

American Express Membership Rewards

Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

Other Key Benefits:

Hot Tip: If you’re a small business owner, check out our full review of the Amex Business Platinum card.

Platinum Card Concierge Service

The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert or a teddy bear for your significant other, they are ready to assist.

What Can the Platinum Card Concierge Do for You?

Let the Platinum Card Concierge help with dining reservations. Image Credit: American Express

The Platinum Card Concierge is there for you to help you with whatever you may need:

  • Use the concierge to book theater tickets to avoid some booking fees
  • Book tickets to a sold-out show
  • Reserve tables in otherwise booked restaurants
  • Request travel guides for any location
  • Send a last-minute gift or flowers to someone special
  • Get help planning an event
  • Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
  • Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged.

After making a request, you will get all the requested information emailed to you, usually within 48 hours.

Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked up or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.

Don’t Confuse the Platinum Card Concierge With Amex Travel

American Express Travel and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact Amex Travel. Otherwise, try out the Platinum Card Concierge.

It can get a little confusing when you are following the prompts on the phone. However, they can easily transfer you to the correct department if you end up in the wrong place.

You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.

Platinum Card Concierge Contact Information


In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent handling those types of requests.

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.

Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone. 


You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Rewards & Benefits in the main menu at the top.

Image Credit: American Express

Then click the Benefits tab.

Image Credit: American Express

And from there, scroll down until you see the box labeled as Platinum Card Concierge.

Image Credit: American Express

Final Thoughts

There’s no question that the Amex Platinum card offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with various tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card and Amex Business Platinum card.

Take a look at this Amex Platinum offer if you think the concierge service would be beneficial to you.

For rates and fees of The Platinum Card® from American Express, click here.
For rates and fees of The Business Platinum Card® from American Express, click here.

Frequently Asked Questions

The concierge service from the Amex Platinum card and Amex Business Platinum card is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with each card’s annual fee.

To contact the Platinum Card Concierge, call 800-525-3355. If you are international and need to call collect, call 617-622-6756. You can also call the number on the back of your card and select Concierge from the list of options.

You can utilize the services of the concierge at no cost, but you’ll be responsible to pay for any tickets, goods, or services that they’re purchasing for you.

The only way to contact the concierge is over the phone.

About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure and Forbes Advisor.


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Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.



January 15, 2020

This is not an attack in any way but I just want to share some of my experiences with amex platinum concierge services as they have not been great ones by any stretch of the imagination. 1. I planned a trip to mexico and I contacted concierge to provide me with a list of dining options and other attractions. Once they sent the list over it was a good thing that I took time to research the list myself because over half of the places on the list had gone out of business. No lie! So at the last min I now had to literally take time to find places actually open when I could have just did that myself earlier on. 2. (THIS IS A BIG ONE) I sent a major client a gift basket for their grand opening in another state. I specifically stated no fruit as my client for some odd reason literally hates fruit. I made this very clear to concierge services and they stated that they would have a photo of the basket sent over for approval BEFORE it was sent out and that they would handle everything. I specifically told them to make it heavy on the meat and cheese as well as chocolates. Guess what my client got? A fruit basket. Guess what I never got? A photo of the final basket for approval. This by far was the most costly mistake because this is business. One important thing in business is to make sure you listen to what your clients tell you. This made my company and I look like a total idiot. Of course I couldn’t get into the fact that amex basically ignored my instructions so I had to follow up with another basket and pretend that the fruit basket was a gag gift. All in all amex plat concierge sucks in a major way. I can only believe that the better part of their service is dedicated to black card members which is find but with the mistakes and lack of care they provide to plat customers they should scrap the service for plat and provide additional perks instead.

Katie Seemann

January 15, 2020

Hi Lena,
Oh no! I’m sorry to hear you had such a bad experience with the Amex Concierge Service! Did they ever respond as to why the fruit basket was sent instead of what you asked for? I can imagine how frustrated you must have been.


January 21, 2020

Hi There! No, never! They said that they were sorry and that they would speak to their training team about the incident. Amex platinum has some great perks but their concierge (for me anyway) is definitely not one of them.

Katie Seemann

January 22, 2020

Hi Lena,
Wow, that’s really surprising. I hope this was an isolated incident and not a true reflection on the quality of the service. Thanks for sharing your experience with us.

Laura Freed

March 17, 2020

I am trying to cancel a trip for this Thursday. I have been calling since Sunday and I can’t get through. I tried Platinum Concierge and they can’t help. Please let me know what I can do to cancel this trip. Thanks, Laura

Jarrod West

March 18, 2020

Hi Laura,

Did you make your booking through the Amex travel portal or directly with the airline?


October 12, 2020

Is there a way to assign a delegate so that person is able to contact AMEX Concierge on your behalf?

Jarrod West

October 12, 2020

Hi Jennifer,

That is a great question! I’m not sure if that is possible. I recommend contacting the Amex Concierge team to see if it is possible to set that up.


March 24, 2021

FYI, the email address to submit an Amex Concierge request has changed. It is now

Jarrod West

April 02, 2021

Hi Josh,

Thank you for pointing that out! I’ve just updated the post.


April 10, 2021

Concierge services are overhyped.
I think it is a misrepresentation to say they can secure reservations at restaurants that are booked or tickets to shows that are booked…they are no more successful than the individual as I have never had them assist with those as their reply is always that there is no availability! I would be curious what their success rate actually is for obtaining reservations above and beyond what we can do online ourselves.


September 08, 2021


Christine Krzyszton

September 10, 2021

Hi Rose Ann. If you have a Citi AAdvantage World/World Elite Mastercard or Barclays Aviator cards linked to your AA frequent flyer number and are flying on an American Airlines domestic flight, you would each have a free checked bag. The number of traveling companions who receive a free checked bag varies by card.


September 21, 2021

There is always a 20 – 45min wait to get someone on the phone. With the Citi Prestige Concierge service you had the option to send an email and the wait times are much shorter. So far I have called 3 times and always hang up because I have to continue working


October 27, 2021

Platinum concierge has been nothing but headaches for me. Never able to get me anything that the general public can’t secure with a google search. Unresponsive over email, long wait times on the phone. The platinum card is great for many reasons but the concierge is not one of the reasons.


March 10, 2022

Platinum Concierge no longer allows email contact. It’s a phone call only. They will email you, but you cannot email them.

Jarrod West

March 10, 2022

Hi Kathe,

Correct – it states that in our post under the Hot Tip.


February 15, 2023

Just off the phone with Platinum Concierge looking for an Arsenal ticket in London. After about five minutes, the agent, who was very nice, came back on the line saying they needed a login and password which they don’t have so there wasn’t anything they could do. I asked what she was talking about and was informed that she went to Google and looked up the match and found a website. On Google. So much for the mystery of the Platinum Concierge…It’s Google. Save yourself some time.


March 21, 2023



July 10, 2023

Overrated. I just contacted Amex Concierge Services to see if they can send someone to pick up my lost baggage in London Airport (LHR) and they said they did not do that at all. I don’t how the guy in this article was able to get someone to pick clothes and deliver to the bathroom for him to change.

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