Amex Platinum Card’s Concierge Service: All You Need To Know

The Platinum Card Concierge service is a complimentary benefit of the Platinum Card^® from American Express and The Business Platinum Card^® from American Express. It can be used to help make reservations, secure must-have concert or sports tickets, send a gift, or research the next destination on your travel list. You can reach the concierge service by calling the number on the back of your eligible card and selecting or saying “concierge.”

Quick Overview: Amex Platinum Card’s Concierge Service

Amex’s concierge service is available only on 2 Amex cards: the Amex Platinum card and the Amex Business Platinum card. Though the service is complimentary, cardholders are still charged for any payment the service makes on their behalf.

Concierge can be reached daily from 8 a.m. to midnight Eastern time on the following numbers:

• 800-525-3555
• International collect call: +1-617-622-6756
• Calling the number on the back of the card and selecting Concierge

The service can help with requests for reservations, including restaurants, golf, and spas, as well as concert and sports tickets, gifts, and general travel research, but they will forward any flight, hotel, or car rental requests to Amex Travel.

Requests can be resolved immediately, typically within 48 hours, or within several days, depending on their nature.

Amex Platinum Concierge: Contact and Key Details

Benefits of the Amex Platinum Card

Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card.

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Platinum Card^® from American Express

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The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

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Platinum Card^® from American Express

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

Welcome Offer

You may be eligible for as high as 175,000 Membership Rewards^® points after you spend $12,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.

As High As 175,000 Points. Find Out Your Offer.

UP's Offer Valuation*:

Up to $3,850

Annual Fee

$895

APR

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Credit Recommended

Upgraded Points credit ranges are a variation of FICO^® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Good to Excellent

Why We Like This Card

When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than the Platinum Card^® from American Express.

Make no mistake — the Amex Platinum card is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access, hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.

Pros & Cons

Pros

• The best airport lounge access out of any card (by far) — enjoy access to over 1,550 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges (enrollment required), Plaza Premium Lounges, and many more!
• 5x points per dollar spent on flights purchased directly with the airline or with AmexTravel.com (up to $500,000 per year)
• 5x points per dollar spent on prepaid hotels booked with AmexTravel.com

Cons

• $895 annual fee (rates and fees)
• Airline credit does not cover airfare (only incidentals like checked bags)

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Card Highlights

• You may be eligible for as high as 175,000 Membership Rewards^® points after you spend $12,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
• Get more for your travels with 5X Membership Rewards^® points on all flights and prepaid hotel bookings through American Express Travel^®, including Fine Hotels + Resorts^® and The Hotel Collection bookings. You earn 5X points on flights purchased directly from airlines or through American Express Travel^® on up to $500,000 on these purchases per calendar year.
• With over 1,550 airport lounges - more than any other credit card company on the market* - enjoy the benefits of the Global Lounge Collection^®, over $850 of annual value, with access to Centurion Lounges, 10 complimentary Delta Sky Club^® visits when flying on an eligible Delta flight (subject to visit limitations), Priority Pass Select membership (enrollment required), and other select partner lounges.* As of 07/2025.
• $200 Uber Cash + $120 Uber One Credit: With the Platinum Card^® you can receive $15 in Uber Cash each month plus a bonus $20 in December when you add your Platinum Card^® to your Uber account to use on rides and orders in the U.S when you select an Amex Card for your transaction. Plus, when you use the Platinum Card^® to pay for an auto-renewing Uber One membership, you can get up to $120 in statement credits each calendar year. Terms apply.
• $300 Digital Entertainment Credit: Experience the latest shows, news and recipes. Get up to $25 in statement credits each month when you use your Platinum Card^® for eligible purchases on Disney+, a Disney+ bundle, ESPN streaming services, Hulu, The New York Times, Paramount+, Peacock, The Wall Street Journal, YouTube Premium, and YouTube TV when you purchase directly from one or more of the providers. Enrollment required.
• $600 Hotel Credit: Get up to $300 in statement credits semi-annually on prepaid Fine Hotels + Resorts^® or The Hotel Collection* bookings through American Express Travel^® using the Platinum Card^®. *The Hotel Collection requires a minimum two-night stay.
• $400 Resy Credit + Platinum Nights by Resy: Get up to $100 in statement credits each quarter when you use the Platinum Card^® to make eligible purchases with Resy, including dining purchases at U.S. Resy restaurants. Enrollment required. Plus, with Platinum Nights by Resy, you can get special access to reservations on select nights at participating in demand Resy restaurants with the Platinum Card^®. Simply add your eligible Card to your Resy profile to book and discover Platinum Nights reservations near you.
• $209 CLEAR+ Credit: CLEAR+ helps get you to your gate faster by using your face to verify you are you at 55+ airports nationwide. You can cover the cost of a CLEAR+ Membership* with up to $209 in statement credits per calendar year after you pay for CLEAR+ with your Platinum Card^®. *Excluding any applicable taxes and fees. Subject to auto-renewal.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees, such as checked bags and in-flight refreshments, are charged by the airline to the Platinum Card^® Account. American Express relies on airlines to submit the correct information on airline transactions to identify incidental fee purchases. If you do not see a credit for a qualifying incidental purchase on your eligible Card after 8 weeks, simply call the number on the back of your Card. Qualifying airlines are subject to change. See terms & conditions for more details.
• Start your vacation sooner, and keep it going longer. When you book Fine Hotels + Resorts^® through American Express Travel^®, enjoy noon check-in, when available, and guaranteed 4PM check-out.
• $300 lululemon Credit: Enjoy up to $75 in statement credits each quarter when you use the Platinum Card^® for eligible purchases at U.S. lululemon retail stores (excluding outlets) and lululemon.com. That’s up to $300 in statement credits each calendar year. Enrollment required.
• $155 Walmart+ Credit: Receive a statement credit* for one monthly Walmart+ membership (subject to auto-renewal) after you pay for Walmart+ each month with the Platinum Card^®.* Up to $12.95 plus applicable local sales tax. Plus Ups not eligible.
• Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
• $895 annual fee.
• Terms Apply.

Financial Snapshot

• APR: See Pay Over Time APR
• Foreign Transaction Fees: None

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Other Key Benefits:

• Airport lounge access, including Centurion Lounges and a Priority Pass Select membership (enrollment required)
• Hotel elite status: Hilton Honors Gold and Marriott Bonvoy Gold (enrollment required)
• Access to The Hotel Collection and Fine Hotels + Resorts
• Car rental privileges and insurance benefits
• Purchase protection and extended warranty
• Travel insurance and baggage insurance

Hot Tip: If you’re a small business owner, check out our full review of the Amex Business Platinum card.

Platinum Card Concierge Service

The Platinum Card Concierge is a resource for almost any request you can think of. Whether it’s concert tickets or a teddy bear for your significant other, the concierge service can help.

What Can the Platinum Card Concierge Do for You?

The Platinum Card Concierge can help with requests such as:

• Booking theater tickets to avoid some booking fees
• Booking tickets to a sold-out show
• Reserving tables in otherwise booked restaurants
• Requesting travel guides for any location
• Sending a last-minute gift or flowers to someone special
• Help planning an event
• Researching specific requests, like, for example, a restaurant with a patio, a vegan restaurant in Toronto, a wedding venue that can hold 1,000 people
• Searching for a specialist, like a contractor with great ratings, a pet groomer who will come to your home, a caterer who only uses organic food

While there is no cost to use Platinum Card Concierge services, you are responsible for any purchases, fees, and shipping charges you authorize. (Source: American Express).

After submitting a request, you will receive all requested information via email, usually within 48 hours.

Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked, or a concert may be at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.

Don’t Confuse the Platinum Card Concierge With AmexTravel.com

AmexTravel.com and the Platinum Card Concierge are separate entities. If you need to book a flight, hotel, or rental car, contact AmexTravel.com. Otherwise, use the Platinum Card Concierge.

If you have any travel requests, you should ask to speak with the travel department right away. The concierge team will defer travel requests, even minor ones, to travel specialists.

Platinum Card Concierge Contact Information

Phone

In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need, and you can say anything, like “flowers,” “dining,” or “reservations.” The system will direct your call to the agent handling those types of requests.

You can also dial the number on the back of your Platinum Card and select or say “concierge.” (Source: American Express)

For international collect calls, dial 617-622-6756.

Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone. 

Final Thoughts

The concierge service is a handy benefit offered with the Amex Platinum card and Amex Business Platinum card. It can assist with making reservations, obtaining popular event tickets, researching travel, and purchasing and sending gifts.