Many of the benefits of The Amex Platinum Card are well known like the $200 annual airline fee credit, up to $200 annual Uber credit, 5x points earning on flights booked directly with airlines and select hotel stays, and $100 Global Entry credit.
However, this premium card also offers entertainment and event benefits that can sometimes fall under the radar. The concierge service from The Amex Platinum Card is one of those benefits.
Using the Amex Platinum Card concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.
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Benefits Of The Amex Platinum Card
Before focusing on the concierge service, here’s a quick peek at some of the other benefits that come with this card.
|Credit Card||Benefits & Info|
The Platinum Card® from American Express
(at Amex's secure site)
Must Reads: For more info on the Amex Platinum, see our thoughts on the cards incredible benefits and perks, which includes travel insurance coverage, car rental insurance and so much more. Check out our full review to see why it’s one of the best travel credit cards.
Other Key Benefits:
- Airport lounge access including American Express Centurion lounges and a Priority Pass Select membership
- Hotel elite status: Hilton Honors Gold and Marriott Bonvoy Gold
- Access to the Hotel Collection and Fine Hotels & Resorts
- Car rental privileges
- Purchase protection and extended warranty
- Travel insurance and lost baggage insurance
Hot Tip: For more information about everything this card has to offer, check out our full review of the Amex Platinum Card.
The Amex Platinum Card Concierge Service
The Amex Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert, reservations at an exclusive restaurant, or just flowers for your significant other, they are ready to assist.
What Can The Amex Platinum Concierge Service Do For You?
The Amex Platinum Concierge service is there for you to help you with whatever you may need:
- Use the concierge to book theater tickets to avoid Ticketmaster fees
- Book tickets to a sold-out show
- Reserve tables in otherwise booked restaurants
- Request travel guides for any location
- Send a last-minute gift or flowers to someone special
- Get help planning an event
- Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
- Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food
While there is no cost to you for the Concierge Services, you are responsible for any purchases, fees and/or shipping charges you authorize to be charged.
After making a request, you will get all of the requested information emailed to you, usually within 48 hours.
Hot Tip: Since you can only earn a welcome bonus on an American Express card once per lifetime, make sure it’s a good one! Check out our tips on how to land the coveted 100,000 point welcome bonus for The Amex Platinum Card.
Don’t Confuse Platinum Concierge With Amex Travel
American Express Travel and Platinum Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact American Express Travel. Otherwise, try out the Platinum Concierge.
It can get a little confusing when you are following the prompts on the phone. However, if you end up in the wrong place, they can easily transfer you to the correct department.
Platinum Concierge Contact Information
In the U.S., call 1-800-525-3355
Event tickets: Option 1
Dining: Option 2
Gifts and Flowers: Option 3
Travel: Option 4
Card Services: Option 5
You can also dial the number on the back of your Platinum Card and select Concierge.
For international, collect calls, dial 617-622-6756.
If you have previously used American Express Concierge before you can also email your requests to: [email protected]
After August 18, 2021, customers will no longer be able to contact the American Express Concierge via email.
You can find more information about your Amex Platinum Card Concierge benefits online. After logging into your Amex Platinum Card account, click on Benefits in the main menu at the top. Then scroll down until you see the box labeled as Platinum Service.
There’s no question that the Amex Platinum offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.
This service offers you access to a concierge staff that can help you with a variety of different tasks like purchasing event tickets, sending flowers, or even researching travel destinations.
If you haven’t tried out the Platinum concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum Card.
For rates and fees of the Platinum Card® from American Express, click here.