The Amex Platinum Card Concierge Service Guide [2023]

Have you ever been stuck in a meeting while those coveted concert tickets went on sale? Ever needed to send flowers to a loved one? Or maybe you’ve needed last-minute dinner reservations in an unfamiliar city? If so, consider the value you might find in the Platinum Card Concierge service.

Along with a long list of other valuable benefits, The Platinum Card® from American Express and The Business Platinum Card® from American Express offer a concierge service that is often overlooked.

Using the Platinum Card Concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.

Table of contents

Benefits of the Amex Platinum Card
Platinum Card Concierge Service
What Can the Platinum Card Concierge Do for You?
- Don’t Confuse the Platinum Card Concierge With Amex Travel
Platinum Card Concierge Contact Information
- Phone
- Online
Final Thoughts

Table of Contents

Benefits of the Amex Platinum Card
Platinum Card Concierge Service
What Can the Platinum Card Concierge Do for You?
- Don’t Confuse the Platinum Card Concierge With Amex Travel
Platinum Card Concierge Contact Information
- Phone
- Online
Final Thoughts

Benefits of the Amex Platinum Card

Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card.

Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 150,000 points with the Amex Platinum card! The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

Other Key Benefits:

Airport lounge access, including Centurion Lounges and a Priority Pass Select membership
Hotel elite status: Hilton Honors Gold and Marriott Bonvoy Gold
Access to The Hotel Collection and Fine Hotels & Resorts
Car rental privileges and insurance benefits
Purchase protection and extended warranty
Travel insurance and lost baggage insurance

Hot Tip: If you’re a small business owner, check out our full review of the Amex Business Platinum card.

Platinum Card Concierge Service

The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert or a teddy bear for your significant other, they are ready to assist.

What Can the Platinum Card Concierge Do for You?

Amex Platinum card at restaurant dining — Let the Platinum Card Concierge help with dining reservations. Image Credit: American Express

The Platinum Card Concierge is there for you to help you with whatever you may need:

Use the concierge to book theater tickets to avoid some booking fees
Book tickets to a sold-out show
Reserve tables in otherwise booked restaurants
Request travel guides for any location
Send a last-minute gift or flowers to someone special
Get help planning an event
Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged.

After making a request, you will get all the requested information emailed to you, usually within 48 hours.

Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked up or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.

Don’t Confuse the Platinum Card Concierge With Amex Travel

American Express Travel and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact Amex Travel. Otherwise, try out the Platinum Card Concierge.

It can get a little confusing when you are following the prompts on the phone. However, they can easily transfer you to the correct department if you end up in the wrong place.

You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.

Platinum Card Concierge Contact Information

Phone

In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent handling those types of requests.

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.

Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone.

Online

You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Rewards & Benefits in the main menu at the top.

Amex Platinum Benefits — Image Credit: American Express

Then click the Benefits tab.

And from there, scroll down until you see the box labeled as Platinum Card Concierge.

Amex Platinum Concierge Benefit — Image Credit: American Express

Final Thoughts

There’s no question that the Amex Platinum card offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with various tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card and Amex Business Platinum card.

For rates and fees of The Platinum Card® from American Express, click here.

Featured Image Credit: Upgraded Points

Frequently asked questions

What is Platinum Card Concierge service?

The concierge service from the Amex Platinum card and Amex Business Platinum card is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with each card's annual fee.

How do I contact the American Express Concierge?

To contact the Platinum Card Concierge, call 800-525-3355. If you are international and need to call collect, call 617-622-6756. You can also call the number on the back of your card and select Concierge from the list of options.

How much does the Amex concierge cost?

You can utilize the services of the concierge at no cost, but you'll be responsible to pay for any tickets, goods, or services that they're purchasing for you.

Can I text the Platinum Card Concierge?

The only way to contact the concierge is over the phone.

Sending feedback...

Your feedback has been sent. Thank you!

We take your comments very seriously as they really help us to improve the site.

If you'd like to add a comment to this article and share your valuable feedback and opinions, please click here to leave your comment.

We really appreciate it!
- Alex & Erin

An error occurred please try again later

About Katie Seemann

Katie fell in love with travel during a semester abroad in college spent in Nottingham, England. During that time, she got to see Scotland, Ireland, London, and Amsterdam and knew she wanted to see more of the world. Fast forward to 2015 when Katie discovered the world of points and miles. She jumped in full force and hasn’t looked back. After starting her own blog, Zen Life and Travel, in 2016, she began freelance writing in 2017. In addition to being a contributor to Upgraded Points since 2018, her work has also been featured in Travel + Leisure, Forbes Advisor, and Million Mile Secrets.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

19 comments

Lena January 15, 2020

This is not an attack in any way but I just want to share some of my experiences with amex platinum concierge services as they have not been great ones by any stretch of the imagination. 1. I planned a trip to mexico and I contacted concierge to provide me with a list of dining options and other attractions. Once they sent the list over it was a good thing that I took time to research the list myself because over half of the places on the list had gone out of business. No lie! So at the last min I now had to literally take time to find places actually open when I could have just did that myself earlier on. 2. (THIS IS A BIG ONE) I sent a major client a gift basket for their grand opening in another state. I specifically stated no fruit as my client for some odd reason literally hates fruit. I made this very clear to concierge services and they stated that they would have a photo of the basket sent over for approval BEFORE it was sent out and that they would handle everything. I specifically told them to make it heavy on the meat and cheese as well as chocolates. Guess what my client got? A fruit basket. Guess what I never got? A photo of the final basket for approval. This by far was the most costly mistake because this is business. One important thing in business is to make sure you listen to what your clients tell you. This made my company and I look like a total idiot. Of course I couldn’t get into the fact that amex basically ignored my instructions so I had to follow up with another basket and pretend that the fruit basket was a gag gift. All in all amex plat concierge sucks in a major way. I can only believe that the better part of their service is dedicated to black card members which is find but with the mistakes and lack of care they provide to plat customers they should scrap the service for plat and provide additional perks instead.

Reply
- Katie Seemann January 15, 2020
  
  Hi Lena,
  Oh no! I’m sorry to hear you had such a bad experience with the Amex Concierge Service! Did they ever respond as to why the fruit basket was sent instead of what you asked for? I can imagine how frustrated you must have been.
  
  Reply
  - Lena January 21, 2020
    
    Hi There! No, never! They said that they were sorry and that they would speak to their training team about the incident. Amex platinum has some great perks but their concierge (for me anyway) is definitely not one of them.
    
    Reply
    - Katie Seemann January 22, 2020
      
      Hi Lena,
      Wow, that’s really surprising. I hope this was an isolated incident and not a true reflection on the quality of the service. Thanks for sharing your experience with us.
      
      Reply
Laura Freed March 17, 2020

I am trying to cancel a trip for this Thursday. I have been calling since Sunday and I can’t get through. I tried Platinum Concierge and they can’t help. Please let me know what I can do to cancel this trip. Thanks, Laura

Reply
- Jarrod West March 18, 2020
  
  Hi Laura,
  
  Did you make your booking through the Amex travel portal or directly with the airline?
  
  Reply
Jennifer October 12, 2020

Is there a way to assign a delegate so that person is able to contact AMEX Concierge on your behalf?

Reply
- Jarrod West October 12, 2020
  
  Hi Jennifer,
  
  That is a great question! I’m not sure if that is possible. I recommend contacting the Amex Concierge team to see if it is possible to set that up.
  
  Reply
Josh March 24, 2021

FYI, the email address to submit an Amex Concierge request has changed. It is now [email protected].

Reply
- Jarrod West April 2, 2021
  
  Hi Josh,
  
  Thank you for pointing that out! I’ve just updated the post.
  
  Reply
John April 10, 2021

Concierge services are overhyped.
I think it is a misrepresentation to say they can secure reservations at restaurants that are booked or tickets to shows that are booked…they are no more successful than the individual as I have never had them assist with those as their reply is always that there is no availability! I would be curious what their success rate actually is for obtaining reservations above and beyond what we can do online ourselves.

Reply
ROSE ANN September 8, 2021

WE BOOKED OUR FLIGHT TO PBI FROM EWR WITH OUR AADVANTAGE CARDS.
ARE WE ENTITLED TO A CHECKED BAG EACH? THE CONFIRMATION THAT I RECEIVED ONLINE DOES NOT SPECIFY THIS BUT WE WERE TOLD THAT WE WERE ENTITLED TO A CHECKED BAG EACH. LOOKING FORWARD TO HEARING YOUR ANSWER. THANK YOU.

Reply
- Christine Krzyszton September 10, 2021
  
  Hi Rose Ann. If you have a Citi AAdvantage World/World Elite Mastercard or Barclays Aviator cards linked to your AA frequent flyer number and are flying on an American Airlines domestic flight, you would each have a free checked bag. The number of traveling companions who receive a free checked bag varies by card.
  
  Reply
Mike September 21, 2021

There is always a 20 – 45min wait to get someone on the phone. With the Citi Prestige Concierge service you had the option to send an email and the wait times are much shorter. So far I have called 3 times and always hang up because I have to continue working

Reply
Taylor October 27, 2021

Platinum concierge has been nothing but headaches for me. Never able to get me anything that the general public can’t secure with a google search. Unresponsive over email, long wait times on the phone. The platinum card is great for many reasons but the concierge is not one of the reasons.

Reply
Kathe March 10, 2022

Platinum Concierge no longer allows email contact. It’s a phone call only. They will email you, but you cannot email them.

Reply
- Jarrod West March 10, 2022
  
  Hi Kathe,
  
  Correct – it states that in our post under the Hot Tip.
  
  Reply
Scooter February 15, 2023

Just off the phone with Platinum Concierge looking for an Arsenal ticket in London. After about five minutes, the agent, who was very nice, came back on the line saying they needed a login and password which they don’t have so there wasn’t anything they could do. I asked what she was talking about and was informed that she went to Google and looked up the match and found a website. On Google. So much for the mystery of the Platinum Concierge…It’s Google. Save yourself some time.

Reply
- ME March 21, 2023
  
  LOL
  
  Reply

Earn Points

Use Points

Business Credit Card Reviews

Business Guides

Air Travel Guides

Airline Points

Earn & Use Hotel Points

Hotel Loyalty Program Reviews

The Amex Platinum Card’s Concierge Service – All You Need To Know

Benefits of the Amex Platinum Card

Platinum Card Concierge Service

What Can the Platinum Card Concierge Do for You?

Don’t Confuse the Platinum Card Concierge With Amex Travel