The Platinum Card® from American Express is a well-known luxury card with a high-end price. While the high annual fee may be steep, the Amex Platinum card offers lots of benefits to justify the cost.
Many of the benefits of the Amex Platinum card are well-known, like the $200 annual airline fee credit, 5x points earned on flights booked directly with airlines or Amex Travel and prepaid hotels booked with Amex Travel, up to $100 Global Entry credit, and tons of statement credits.
However, this premium card also offers entertainment and event benefits that can sometimes fall under the radar. The concierge service from the Amex Platinum card is one of those benefits.
Using the Platinum Card Concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.
Benefits of the Amex Platinum Card
Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits that come with this card.
Other Key Benefits:
Hot Tip: For more information about everything this card has to offer, check out our full review of the Amex Platinum card.
Platinum Card Concierge Service
The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert, reservations at an exclusive restaurant, or just flowers for your significant other, they are ready to assist.
What Can the Platinum Card Concierge Do for You?
The Platinum Card Concierge is there for you to help you with whatever you may need:
- Use the concierge to book theater tickets to avoid some booking fees
- Book tickets to a sold-out show
- Reserve tables in otherwise booked restaurants
- Request travel guides for any location
- Send a last-minute gift or flowers to someone special
- Get help planning an event
- Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
- Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food
While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged.
After making a request, you will get all of the requested information emailed to you, usually within 48 hours.
Keep in mind, the concierge may not be able to help you with all requests — a restaurant may truly be fully booked up, or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.
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Don’t Confuse the Platinum Card Concierge With Amex Travel
American Express Travel and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact Amex Travel. Otherwise, try out the Platinum Card Concierge.
It can get a little confusing when you are following the prompts on the phone. However, if you end up in the wrong place, they can easily transfer you to the correct department.
You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.
Platinum Card Concierge Contact Information
In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent that can handle that request.
You can also dial the number on the back of your Platinum Card and select Concierge.
For international, collect calls, dial 617-622-6756.
Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted via the in-app or website chat or over the phone. American Express also previously offered a texting service to contact the concierge, though this was discontinued several years ago.
You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Benefits in the main menu at the top. Then scroll down until you see the box labeled as Platinum Card Concierge.
There’s no question that the Amex Platinum card offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.
This service offers you access to a concierge staff that can help you with a variety of different tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.
If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card.
For rates and fees of The Platinum Card® from American Express, click here.
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Jeremy Walter via Shutterstock