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All Nippon Airways [ANA] Review – Seats, Amenities, Customer Service, Baggage Fees, and More

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Erin Miller

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An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
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All Nippon Airways (ANA) is Japan’s biggest airline. ANA’s service and standards are rivaled by its counterpart – Japan Airlines – and both hold Skytrax 5-star status.

With broad route coverage worldwide and new routes planned, the airline is set to continue growing, especially with the newly announced joint venture with Singapore Airlines.

Basic Info

Airline: ANA (All Nippon Airways)

Category: International airline

Frequent Flyer Program: ANA Mileage Club

Tagline: “Inspiration of Japan”

Number of Passengers Annually: 46.5 million

Fleet: 240

Main Hub: Tokyo-Haneda Airport (HND)

Destinations: 50 domestic and 25 international destinations

Hot Tip: If you’re considering flying with ANA, check out our article on ANA’s direct routes from the United States.

Frequent Flyer Programs

Passengers can join ANA’s loyalty program, ANA Mileage Club, to earn miles to redeem for lots of rewards. Members can earn miles on domestic and international flights with ANA and a variety of partner airlines.

Miles can be redeemed for reward flights and upgrade vouchers, as well as hotel stays, extra baggage allowance, and car rental.

ANA’s Premium Membership Services provide additional privileges and benefits to elite members at Bronze, Platinum, and Diamond levels.

Depending on the elite level, passengers can enjoy lounge access, upgrade rewards, priority check-in, and miles bonuses, among a whole host of other benefits.

Hot Tip: Find out the best ways to earn lots of ANA Mileage Club miles to start earning rewards and work your way up to elite status. 

Ticketing Options

SCROLL FOR MORE
Fare TypeChangesCancellationsEligible for UpgradesAdvance Seat Selection
Economy and Premium Economy
Super ValueNot permittedNot permittedNot permittedWith a fee
ValueNot permittedWith a feeNot permittedWith a fee
BasicWith a feeWith a feePermittedPermitted
Business Class
Value PlusNot permittedWith a feePermittedPermitted
Flex PlusPermittedWith a feePermittedPermitted
Full Flex PlusPermittedPermittedPermittedPermitted
First Class
Value PlusNot permittedWith a feePermittedPermitted
Flex PlusPermittedWith a feePermittedPermitted
Full Flex PlusPermittedPermittedPermittedPermitted

ANA Baggage and Other Fees/Add-Ons

Baggage Fees

Carry-On Allowance

ANA allows all passengers to bring a personal item and 1 standard carry-on bag into the cabin. ANA does not disclose size or weight restrictions for the personal item, but the standard piece must not exceed 22 x 16 x 10 inches (55 x 40 x 25 cm) and no more than 22 pounds (10 kg).

Checked Allowance

Domestic Routes:

  • Bags must not exceed maximum linear dimensions of 81.9 inches (208 cm)
  • Weight allowance:
    • Economy passengers: 44 pounds (20 kg)
    • Premium passengers: 88 pounds (40 kg)

There is no limit to the number of pieces a passenger can bring, providing the combined weight does not exceed the allowance.

International Routes:

  • Bags must not exceed maximum linear dimensions of 62 inches (158 cm)
  • Baggage allowance:
    • Economy/Premium Economy: 2 x 50 pounds (23 kg) bags
    • Business Class: 2 x 70 pounds (32 kg) bags
    • First Class: 3 x 70 pounds (32 kg) bags

Additional/Excess Baggage Fees

Pre-paid luggage is between $50 and $200 depending on the route.

Hot Tip: For more information on baggage (including fees for excess luggage), see our dedicated article on ANA’s baggage policy.

Other Fees and Add-Ons

Change/Cancellation Fees

ANA’s change and cancellation fees are visible during the booking stage and are route and fare type dependent. Where a ticket allows changes or cancellations, the fees are up to $500 per passenger per one-way route.

Advanced Seat Selection

Flights between Japan and Europe, North America (except Honolulu), and Oceania

  • Exit row seats: $55
  • Other seats: $25

Flights between Japan and Cambodia, Honolulu, India, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam

  • Exit row seats: $50
  • Other seats: $20

Flights between Japan and East Asia

  • Exit row seats: $45
  • Other seats: $15

Other Fees

Unaccompanied Minor: Charged at an adult fare

Pet Transportation:

  • Area 1: North America/Latin America/Hawaii
  • Area 2: Europe/Africa/Middle East
  • Area 3: Asia (including Japan)/Oceania

Fees per pet cage:

  • Routes across 2 of the areas above: $400
  • Routes within 1 of the areas above: $250
  • Domestic routes: ¥5000 ($46)

Onboard Wi-Fi

  • 30 minutes (15 MB): $4.95
  • 1 hour (30 MB): $8.95
  • Full flight (100 MB): $19.95

How to Avoid Paying Excess Fees and Travel Expenses

There are several rewards cards where charges on your statement can be paid for by using your points/miles balance. We like Capital One cards for this strategy (you can redeem miles for 1 cent each as a statement credit for travel purchases made within 90 days) and here are the cards we recommend:

TOP PICK
Capital One Venture X Rewards Credit CardTerms Apply / Rates & Fees
U.P. Rating 
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Learn More(at Capital One's secure site)
The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$395
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-840)

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros
  • 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
  • 5x miles per $1 on flights purchased through Capital One Travel
  • 2x miles per $1 on all other purchases
Cons
  • $395 annual fee (rates & fees)
  • Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
Financial Snapshot
  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None
Rewards Center

Capital One Miles

 

Capital One Venture Rewards Credit CardTerms Apply / Rates & Fees
U.P. Rating 
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Learn More(at Capital One's secure site)
Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!
Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$95
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent Credit (670-850)

The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

Pros
  • 5x miles per $1 on hotels and rental cars booked through Capital One Travel
  • 2x miles per $1 on all other purchases
  • Global Entry or TSA PreCheck application fee credit
Cons
  • Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
  • Transfer your miles to your choice of 15+ travel loyalty programs
Financial Snapshot
  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None
Rewards Center

Capital One Miles

Capital One VentureOne Rewards Credit CardTerms Apply / Rates & Fees
U.P. Rating 
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Learn More(at Capital One's secure site)
The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel.
20,000 miles
$360
$0
19.99% - 29.99% (Variable),0% intro on purchases for 15 months
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

Pros
Cons
  • Weak earn rate at 1.25x miles per $1 spent on all purchases
  • No luxury travel or elite benefits
  • $0 annual fee and no foreign transaction fees
  • Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
  • Earn unlimited 1.25X miles on every purchase, every day
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.99% - 29.99% variable APR after that; balance transfer fee applies
Financial Snapshot
  • APR: 19.99% - 29.99% (Variable),0% intro on purchases for 15 months
  • Foreign Transaction Fees: None
Rewards Center

Capital One Miles

ANA Lounges

Japan Locations

  • Chubu Centrair International Airport (NGO)
  • Osaka International Airport (ITM)
  • Tokyo-Haneda Airport (HND)
  • Tokyo-Narita International Airport (NRT)

U.S./Canada/Mexico/Hawaii Locations

  • Chicago O’Hare International Airport (ORD)
  • Honolulu Daniel K. Inouye International Airport (HNL)
  • Houston George Bush Intercontinental Airport (IAH)
  • Los Angeles International Airport (LAX)
  • Mexico City International Airport (MEX)
  • New York John F. Kennedy International Airport (JFK)
  • San Francisco International Airport (SFO)
  • San Jose International Airport (SJC)
  • Seattle Tacoma International Airport (SEA)
  • Vancouver International Airport (YVR)
  • Washington Dulles International Airport (IAD)

Europe/Middle East/Africa

  • Brussels Airport (BRU)
  • Domodedovo Moscow Airport (DME)
  • Düsseldorf International Airport (DUS)
  • Frankfurt Airport (FRA)
  • Istanbul Airport (ISL)
  • London Heathrow Airport (LHR)
  • Milan Malpensa Airport (MXP)
  • Munich International Airport (MUC)
  • Paris Charles de Gaulle Airport (CDG)
  • Stockholm Arlanda Airport (ARN)
  • Vienna Airport (VIE)
  • Vladivostok International Airport (VVO)

East Asia

  • Beijing Capital International Airport (PEK)
  • Dalian Airport (DLC)
  • Guangzhou Baiyun International Airport (CAN)
  • Hangzhou Xiaoshan International Airport (HGH)
  • Shanghai Pudong Airport (PVG)
  • Shanghai Hongqiao International Airport (SHA)
  • Qingdao International Airport (TAO)
  • Xiamen Gaoqi International Airport (XMN)

Southeast Asia/South Asia/Oceania

  • Bangkok Suvarnabhumi Airport (BKK)
  • Chennai International Airport (MAA)
  • Kuala Lumpur International Airport (KUL)
  • Mumbai Airport (BOM)
  • New Delhi Indira Gandhi International Airport (DEL)
  • Ninoy Aquino International Airport (MNL)
  • Noi Bai International Airport (HAN)
  • Perth Airport (PER)
  • Phnom Penh International Airport (PNH)
  • Singapore Changi Airport (SIN)
  • Soekarno-Hatta International Airport (CGK)
  • Sydney Airport (SYD)
  • Tan Son Nhat International Airport (SGN)
  • Yangon International Airport (RGN)
 

Inflight Inclusions, Amenities, and Seat Specs

Economy

ANA Economy
ANA Economy Class. Image Credit: ANA

Amenities include: 

  • Slim design seats with a 34-inch pitch and 6-way adjustable headrest (on selected aircraft)
  • Personal touchscreen up to 13.3 inches with access to movies, sports, and music
  • Wi-Fi (for a fee)
  • Meals, snacks, and drinks, including alcoholic beverages
  • Option to purchase meal upgrades
  • Pillow and blanket
  • Postcard and pen (selected routes)
  • Lounge access (for a fee)

Premium Economy

ANA Premium Economy
ANA Premium Economy. Image Credit: ANA

Amenities include: 

  • 19.3-inch seat with leg/footrest
  • On-seat adjustable reading light
  • Universal PC power port/USB port (selected routes)
  • 10.6-15.6-inch touchscreen LCD monitor
  • Wi-Fi (for a fee)
  • Meals, snacks, and drinks, including alcoholic beverages
  • Option to purchase meal upgrades
  • Pillow and blanket
  • Slippers and shoehorn (selected routes)
  • Amenity kit with toothbrush, eye mask, earplugs, and pocket tissues
  • Postcard and pen (selected routes)
  • Lounge access

Business Class

ANA Business Class
ANA “Old” Business Class. Image Credit: Stephen Au
ANA New 777 The Room Business Class
ANA New 777 The Room Business Class. Image Credit: All Nippon Airways

Amenities include:

  • Business class check-in
  • Lounge access (if available)
  • Priority boarding
  • Lie-flat seat on selected aircraft and a private (uncovered) area on the B777-200ER; other aircraft have seats with a generous recline
  • Meals crafted by top chefs and available to pre-order, snacks, and drinks including fine wines, Champagne, and sake
  • 17-24-inch 4K touch monitor
  • Sony noise-canceling headphones
  • Universal PC power port and USB/HDMI ports
  • Wi-Fi (for a fee)
  • Nishikawa’s Air Cyclone® bed pad (selected flights), blanket, and pillow
  • Globe-Trotter amenity kit with face wash, lotion, and cream
  • Knitwear (selected routes)
  • Pajamas (selected routes)
  • Slippers and shoehorn
  • ANA’s Original “Aroma Card”
  • Postcard and pen (selected routes)
  • Foot roller

Hot Tip: Considering flying ANA business class? Read about Stephen’s experience onboard the 777 from Los Angeles to Tokyo and Stella’s experience on a 777-300ER from JFK to Tokyo.

First Class

ANA First Class Cabin, Boeing 777
ANA “Old” first class on the Boeing 777. Image Credit: Alex Miller

ANA has 3 fits for its first class offering – the new suites onboard some B777-300ERs, an older version (but still a self-contained shell seat) onboard the remaining B777s, and the A380 pod with a privacy door.

ANA New 777 The Suite First Class Cabin
ANA New 777 The Suite – First Class Cabin. Image Credit: All Nippon Airways

Amenities include: 

  • ANA suite check-in (available at Tokyo-Narita)
  • Lounge access (if available)
  • Private (uncovered) self-contained suite with a lie-flat seat on all aircraft; some pods have a door for privacy
  • Privacy partition for center seats that can be lowered for traveling companions
  • Nishikawa AiR bed pad and comforter
  • Eco-friendly knitted loungewear
  • Amenity kit including face wash and moisturizer
  • Slippers, shoehorn, and foot roller
  • Personal jacket closet
  • Charging points
  • Postcard and pen (selected routes)
  • 23-43-inch screen (4K onboard the newest fit) with inflight entertainment
  • Noise-canceling headphones
  • Free 100 MB Wi-Fi (cabin crew distribute a free access card onboard)

Hot Tip: Discover the best ways to book ANA first class using points with this step-by-step guide.

Seat Specs

ANA has a fleet of 240 aircraft ranging from the Boeing 777-200 for domestic flights to the double-decker A380 for long-haul routes. Below are the seat specs for some of ANA’s aircraft.

SCROLL FOR MORE
CabinSeat CountSeat PitchSeat Width
Airbus A320 (Layout 1)
Economy16631-32″17″
Airbus A320 (Layout 2)
Economy13831-32″17″
Business850″20-21.5″
Airbus A380
Economy34332-34″17″
Premium Economy7338″19″
Business5662″21″
First878″33″
Boeing 737-700
Economy11232″17″
Business850″21.5″
Boeing 737-800 (Layouts 1 and 2)
Economy159 (158 layout 2)32″18″
Business850″20″
Boeing 767-300ER (Layouts 1 and 2)
Economy17931″17″
Business3550″20″
Boeing 777-200
Economy38131-32″17″
Premium2150″20″
Boeing 777-300
Economy49331-32″17″
Premium2150″20″
Boeing 777-300ER (Layout 1)
Economy16634″16.5″
Premium Economy2438″19.3″
Business5262″21″
First876″33″
Boeing 777-300ER (Layout 2)
Economy11234″16.5″
Premium Economy2438″19.3″
Business6862″21″
First876″33″
Boeing 777-300ER (Layout 3)
Economy18031″17″
Premium Economy2438″18.5″
Business5262″21″
First876″33″
Boeing 777-300ER (Layout 4)
Economy11631″17″
Premium Economy2438″19″
Business6453/72″35″
First876″38″
Boeing 787-10
Economy23531-34″17″
Premium Economy2138″19″
Business3862″21″
Boeing 787-8 (Layout 1)
Economy10231″17.3″
Premium Economy2138″19.3″
Business4659″19.4″
Boeing 787-9 (Layout 1)
Economy14634″17.3″
Premium Economy2138″19.3″
Business4862″21″

ANA Customer Satisfaction

ANA is highly rated on review sites and social media, supporting ANA’s 5-star status. Asian hospitality is often referred to as the best, and ANA’s cabin crew are proof of this, being widely praised for their warm nature, professionalism, and attentiveness.

Onboard dining is a firm favorite for passengers as the airline serves local specialties such as Japanese Arare rice crackers and sushi. There’s even an upgrade option for economy and premium economy passengers to purchase for an enhanced dining experience.

A common criticism that passengers have with the airline is the ANA website. Customers have described the user experience as clunky and old fashioned, so let’s hope that the airline soon invests in modernizing its website in line with its 5-star status.

Most Common Complaints

No official statistics can be found on Japan’s aviation authority website mlit.go.jp.

Consumer Rankings, Ratings, Etc

Skytrax Rating: 5 Star Airline (out of 5)

Skytrax Customer Rating: 8/10

Tripadvisor Airline Review Rating: 4.5/5 (average from 9,997 reviews)

Kayak Customer Rating: 8.3/10 (average from 4,552 reviews)

Safety and Performance

ANA has a 7/7 safety record according to AirlineRatings.com. This assesses whether an airline has an IATA Operational Safety Audit Certification, along with information from the World’s Aviation Governing Body, government, and crash data.

Final Thoughts

ANA is a first class airline when it comes to its soft product offerings, such as food and beverage and inflight service. Compared to business and first class seating on other 5-star airlines, ANA’s can look a little dated but is still comfortable and functional.

Although ANA and Singapore Airlines are currently connected via Star Alliance, their new joint venture would offer passengers joint fare products and greater alignment across their frequent flyer programs.

Erin Miller's image

About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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