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easyJet Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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Amar Hussain

Amar Hussain

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easyJet Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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easyJet partners with international airlines such as Cathay Pacific, Virgin Atlantic, and Singapore Airlines for flight connections to its vast European network.

If you’re planning on a trip to Europe (from the UK), it’s likely you’ve considered flying this low-cost airline — so we’ve written this article with everything you need to know. Baggage allowances, optional and mandatory fees, seat specs, customer satisfaction, and more…it’s all here.

Basic Info

Airline: easyJet

Alliance: Worldwide by easyJet

Category: Low-cost airline

Frequent Flyer Programs: easyJet Flight Club and easyJet Plus

Tagline: “Imagine where we can take you”

About/Mission Statement: “We use our cost advantage and number one and number two network positions in strong markets to deliver low fares and operational efficiency on point-to-point routes, with our people making the difference by offering friendly service for our customers.” (source)

Daily Flights: 1,416

Fleet: 279

Main Hub: London Gatwick Airport (LGW)

Destinations: 138 destinations across Europe, the Middle East, and North Africa

easyJet route map. Image Credit: easyJet

Frequent Flyer Programs

easyJet keeps their Flight Club program on the down-low, and members can only join by invitation. Customers must meet one of the following criteria within the last 12 months to qualify:

  • Booked and flown on 20+ flights
  • Booked and flown on 10+ flights with a minimum spend of £1,500 (or equivalent local currency)
  • Booked and flown on at least 1 flight each year for the last 10 years

Flight Club members benefit from easyJet’s price promise scheme, where the airline will refund or provide credit vouchers to members who find their flight cheaper with another airline.

Flight changes can be made for free (excluding Flexi fares), and members can perform a name change for free up to 5 times a year.

Additionally, these benefits apply to all passengers made on a booking under the member’s name. To maintain your membership, you must meet the above criteria each year.

easyJet Plus frequent flyer program. Image Credit: easyJet

easyJet also has a non-exclusive membership program called easyJet Plus, which any customer can purchase for £199 per year per passenger. Members enjoy these benefits:

  • Seat selection (saving up to £29.99 per flight)
  • Fast track security at some airports
  • Dedicated bag drop desks at some airports
  • Speedy boarding
  • 2nd carry-on bag
  • Swap to an earlier flight on the return leg of your journey

Hot Tip: These benefits can all be purchased separately — but if you fly frequently enough with easyJet, you’ll definitely save some money with the membership!

Ticketing Options

easyJet has 2 fare types: Standard and Flexi. Similar to other low-cost airlines, there are no separate cabins, only different standards of seating.

The airline’s fare pricing changes regularly according to demand (and more often goes up than down), so its best to purchase your flights as soon as possible to avoid higher fares.

Standard Fare

easyJet’s Standard fare only includes your seat and 1 under seat cabin bag. Any checked luggage, reserved seats, or additional cabin baggage must be purchased separately.

Flexi Fare

Flexi fares allow passengers to make free flight changes (restrictions may apply), and include the following benefits:

  • 1 piece of checked baggage (23kg)
  • Speedy Boarding
  • Fast track security (selected airports)
  • Free reserved seat selection near the front of the plane
  • 1 additional personal carry-on item allowed
  • £7 Bistro voucher to spend on food or drink onboard

Hot Tip: For information on the boarding process, check out our detailed article for easyJet boarding groups & process.

easyJet Baggage & Other Fees/Add-Ons

easyJet baggage. Image Credit: easyJet

easyJet Carry-On Allowance

All passengers are allowed 1 under seat cabin bag (45 x 36 x 20 cm) for free. An additional standard carry-on (56 x 45 x 25 cm) to go in the overhead locker is free for Flexi fares, Up Front or Extra Legroom Seats, and easyJet Plus members.

Lap Infant Carry-On Policy: An additional personal item is permitted if traveling with a lap infant under 2 years old.

Stroller Check Policy: Strollers or a car seat/travel cot (up to 2 items) will be transported free of charge. These items can be checked at the gate and collected from baggage reclaim.

easyJet Checked Baggage Allowance

Individual checked bags must not exceed max linear dimensions of 275cm and either 15kg or 23kg, depending on your booking option (see below).

Checked bag up to 15kg

  • Online only: £6.99 – £33.49 per bag

Checked bag 15kg – 23kg

  • Online: £9.49 – £35.99 per bag
  • At the bag drop desk: £40 per bag
  • At the departure gate: £50 per bag

A maximum of 3 checked bags are available to purchase per passenger, and 1 piece of checked luggage (23kg) is included for Flexi fare ticket holders.

Additional/Excess Baggage Fees

Additional weight: A standard checked bag is up to 23 kg, but passengers can purchase additional weight up to 32kg in 3kg increments. This can be added at time of booking or online before the departure date, and costs £12 per 3kg.

Overweight baggage: If no extra weight is purchased online and a bag is over the standard weight allowance, then a fee of £12 per kg will be charged at the airport.

Weight allowance can be pooled between your travel companions on the same booking.

For information and fees regarding transporting special luggage such as sports equipment or musical instruments, please read easyJet’s policy here. 

Hot Tip: For more information, check out our detailed article on easyJet Baggage Fees & Tips to Cover the Expenses.

Other Fees & Add-Ons

Change/Cancellation Fees (Cash Tickets)

  • Cancellation within 24 hours of booking: £20 (online), £35 (call center)
  • Swap to earlier flight return: £25
  • Rescue fee: £90 (moving to the next available flight after arriving up to 2 hours late for your flight)
  • Flight change (>60 days before departure): fare difference + £17 (online), £22 (call center)
  • Flight change (<60 days before departure off-peak*): fare difference + £32 (online), £37 (call center)
  • Flight change (<60 days before departure peak season*): fare difference + £47 (online), £52 (call center)

* Off-Peak: September 3-June 14

*Peak: June 15-September 2

Name spelling mistakes & title changes: FREE

Name change (>60 days before departure): £20 (online), £25 (call center)

Name change (<60 days before departure): £47 (online), £52 (call center)

Seat Selection

  • Standard seats: £1.99-£8.99
  • Up Front/Overwing Extra Legroom seats: £8.99-£24.99
  • First Row seats: £12.99-£29.99

Infant charge: £25

Group booking: £10

Pet in cabin: Not permitted

Refreshments Onboard

easyJet food & beverage options. Image Credit: easyJet

easyJet flights do not offer any complimentary food or drink, but you can make purchases from the Bistro Onboard menu. Flexi fare holders receive a £7 credit to use on the menu within their ticket price.

Fresh food, light meals, snacks, and  beverages are available; here are some example prices:

  • Meal deal (main, snack and drink): from £7
  • Light meals: from £2.50
  • Snacks: from £1.50
  • Fresh food: from £4.50
  • Beer: £4.50
  • Wine: from £4.50
  • Spirits: from £4.50
  • Soft drinks: from £2

How to Avoid Paying Excess Fees & Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses. Just use your points to pay off your travel expenses when your credit card statement comes.

Obviously, it depends on how many miles you have, but you could have hundreds of dollars (or more) in value to use!

Capital One Venture X Rewards Credit CardTerms Apply / Rates & Fees

Capital One Venture X Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Learn More(at Capital One's secure site)

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$395
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-840)

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros

  • 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
  • 5x miles per $1 on flights purchased through Capital One Travel
  • 2x miles per $1 on all other purchases
  • $300 annual travel credit on bookings made through Capital One Travel
  • Unlimited complimentary access for cardholder and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • 10,000 bonus miles awarded on your account anniversary each year
  • Global Entry/TSA PreCheck credit
  • Add authorized users for no additional annual fee
  • No foreign transaction fees

 

Cons

  • $395 annual fee
  • Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status

 

  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

 

Capital One Venture Rewards Credit CardTerms Apply / Rates & Fees

Capital One Venture Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Learn More(at Capital One's secure site)

Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!
Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$95
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent Credit (670-850)

The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

Pros

  • 5x miles per $1 on hotels and rental cars booked through Capital One Travel
  • 2x miles per $1 on all other purchases
  • 2 complimentary visits to a Capital One Lounge or Plaza Premium Lounges each year
  • Global Entry or TSA PreCheck credit
  • No foreign transaction fees (rates & fees)
  • Access to Capital One transfer partners

Cons

  • Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you’ll get Capital One’s best prices on thousands of trip options
  • Miles won’t expire for the life of the account and there’s no limit to how many you can earn
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Enjoy two complimentary visits per year to Capital One Lounges or to 100+ Plaza Premium Lounges through the Partner Lounge Network
  • Use your miles to get reimbursed for any travel purchase – or redeem by booking a trip through Capital One Travel
  • Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
  • Transfer your miles to your choice of 15+ travel loyalty programs

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

Capital One VentureOne Rewards Credit CardTerms Apply / Rates & Fees

Capital One VentureOne Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Learn More(at Capital One's secure site)

Capital One VentureOne Rewards Credit Card

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel.
20,000 miles
$360
$0
19.99% - 29.99% (Variable),0% intro on purchases for 15 months
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card, the no-annual-fee version of the more popular Capital One Venture Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

Pros

  • No annual fee
  • No foreign transaction fees
  • Ability to use transfer partners
  • Access to Capital One Dining

Cons

  • Weak earn rate at 1.25x miles per $1 spent on all purchases
  • No luxury travel or elite benefits
  • $0 annual fee and no foreign transaction fees
  • Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
  • Earn unlimited 1.25X miles on every purchase, every day
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.99% - 29.99% variable APR after that; 3% fee on the amounts transferred within the first 15 months

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable),0% intro on purchases for 15 months
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

Each card allows you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days).

Inflight Inclusions, Amenities, & Seat Specs

easyJet only offers 1 cabin type — due to the short duration of its flight routes, there are limited inflight amenities. Standard services of a short-haul carrier are available, such as refreshments and gift items to purchase from their Bistro & Boutique magazine.

Although there are no separate cabins, you can choose from preferred seating options that offer some extra perks.

Seating Options

If you select a Standard fare ticket, then you have the option to select seating for a fee (detailed in the extra fees section) in the following categories:

  • Standard seats: Choose your seat toward the middle and back of plane
  • Up Front seats: Choose a seat in rows 2-6 (or 2-5 on some aircraft). Includes an additional personal item, dedicated bag drop, and Speedy Boarding. (This seat selection is free for Flexi fares and easyJet Plus members.)
  • Extra Legroom seats: Includes all benefits of Up Front seats, but at a seat located in the middle or at the front of the plane with extra legroom.

Seat Specs

easyJet currently has 2 types of aircraft: the Airbus A319 and the Airbus A320.

Airbus 319: 156 passengers

Airbus A320 (version 1): 180 passengers

Airbus A320 (version 2): 186 passengers

easyJet does not specify seat width or pitch for individual aircraft and seating types, but it does state that seats have a minimum pitch of 29”/72.5cm and a minimum width of 17.5”/44cm.

easyJet seating plan. Image Credit: easyJet

easyJet Customer Satisfaction

Unlike its rival Ryanair, easyJet is focused on improving customer satisfaction as one of its main corporate initiatives. In their 2018 Annual Report (see page 28), easyJet states they improved customer satisfaction from 71% to 71.2%.

This is based on the results of their customer satisfaction survey — although the change is minimal, at least it’s going in the right direction!

Having said that, customer service seems to be the biggest gripe passengers have with the airline, especially dealing with the call center. easyJet seems to be trying to embrace online chat to take the pressure off their long call waiting times, but many customers report that this service is an automated system that makes it difficult to get some answers.

That said, Tripadvisor features some great reviews from happy easyJet customers, with a traveler rating of 66% “Excellent” or “Very Good,” 16% “Average,” and 18% “Poor” or “Awful.”

Complaints

No official statistics can be found on the UK’s Civil Aviation Authority website.

Consumer Rankings, Ratings, Etc.

There are many different rating and review sites out there, so we’ve highlighted a few of the most popular.

Skytrax Ranking: 3 Star Airline (out of 5)

Skytrax Customer Rating: 6/10

easyJet Skytrax ratings. Image Credit: easyJet

Tripadvisor Airline Review Rating: 3.5/5 (average from 40,710 reviews)

Kayak Customer Rating: 6.6/10 (average from 6,932 reviews)

AirHelp.com Overall Rating:  5.66/10 (Assesses on-time arrivals, quality of amenities, and how well an airline resolves compensation claims)

Safety and Performance

easyJets has a 4/7 safety record as awarded by AirlineRatings.com. This assesses whether the airline has an IATA Operational Safety Audit Certification, combined with information from the world’s aviation governing bodies plus government and crash records.

easyJet does not have an IATA Operational Safety Audit Certification, which brings down their score according to AirlineRatings.com. However, the airline has had no fatalities in its flight history and hardly any accidents.

Awards and Notable Mentions

Business Traveller Awards 2018: Best Low-Cost Airline

Buying Business Travel Awards 2017: Best Short Haul airline

Charity Partnership

easyJet charity partnerships. Image Credit: easyJet

easyJet has partnered with the children’s charity Unicef since 2012 and has raised over £10 million. Donations are encouraged from customers onboard through spare change initiatives, which are used to support Unicef’s global vaccination efforts.

Local donations are also made to charities nominated by employees, including cash donations and flight vouchers. easyJet also supports emergency appeals through onboard collections for tragic incidents, such as the Manchester terror attack and Grenfell Tower fire.

Final Thoughts

You’ve never going to get glitz and glamour flying easyJet, but what you will get are reasonably priced flights, flexibility with seating and baggage options (great if you’re traveling light), and generally punctual arrivals and departures.

easyJet has a diverse route offering, serving some of the bigger and busier international airports (unlike its rival Ryanair, which is known for flying into smaller regional airports).

If you fly regularly with easyJet, then it’s worth investing in their easyJet Plus membership. With seat selection fees up to £29.99 per way, you would nearly cover your membership fee in 3 return flights.

Featured Image Credit: EasyJet

Frequently Asked Questions

What is the baggage allowance for EasyJet?

All passengers are allowed 1 under seat cabin bag for free. An additional personal item to go under the seat in front of you is free for Flexi fares, Up Front or Extra Legroom Seats, and easyJet Plus members.

Standard carry-ons must not exceed 56cm x 45cm x 25cm, and the free cabin bag (if applicable) must be smaller than 45cm x 36cm x 20cm.

About Amar Hussain

Amar is an avid traveler and tester of products. He has spent the last 13 years traveling all 7 continents and has put the products to the test on each of them. He has contributed to publications including Forbes, the Huffington Post, and more.

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