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Ryanair Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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Amar Hussain
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Amar Hussain

Senior Content Contributor

Countries Visited: 63U.S. States Visited: 9

Amar is an avid traveler and tester of products. He has spent the last 13 years traveling all 7 continents and has put the products to the test on each of them. He has contributed to publications incl...
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Ryanair carries more passengers than any other airline in Europe, so you may have flown with them already — or maybe you’re planning a trip in the near future.

If that’s the case, then this article will tell you everything you need to know about Ryanair’s fare structure, controversial baggage policy (which has changed a number of times in recent years), extra fees, seating options, and customer satisfaction rankings.

Basic Info

Airline: Ryanair

Alliance: Not part of an alliance

Category: Low-cost airline

Loyalty Program: MyRyanair

Tagline: “Low fares, Made simple”

About/Mission Statement: “Ryanair believes that any worthwhile passenger service commitment should involve commitments to low prices and high punctuality. ” (source)

Daily Flights: Over 2,000

Fleet: 400

Main Hub: London Stansted Airport (STN) & Dublin Airport (DUB)

Destinations: 216 destinations across 37 countries

Ryanair Route Map
Ryanair route map. Image Credit: Ryanair.com.

Loyalty Program

Ryanair doesn’t offer a standard frequent flyer program.

Its loyalty program, called MyRyanair, is based around an enhanced booking experience with members being able to save and quickly access passport and payment details for future use.

Once registered, offers and information in a member’s account will be personalized, and they can also earn credit to use on international flights by making a Ryanair Rooms booking.

Customers are automatically signed up to MyRyanair when making a booking.

Ryanair also offers the annual membership program called Ryanair Choice for €/£199. Passengers who pay to join will benefit from:

  • Free standard seat selection
  • Priority boarding
  • A 10kg carry-on bag
  • Fast-track security

Ticketing Options

Ryanair offers 4 different fare types with varying inclusions and benefits.

Standard Fare

This is the cheapest and most basic ticket you’ll find with Ryanair; it does not include any checked baggage, and only comes with 1 personal item for carry-on. A fee will be charged to select your seat.

Hot Tip: For more baggage options, you can choose to upgrade to Ryanair’s “Priority + 2 cabin bag” option when booking your carry-on baggage (this will also give you priority boarding). 

Plus

This bundle includes 1 piece of checked baggage (20kg), a personal item, priority boarding, and reserved standard seating.

Flexi Plus

A Flexi Plus fare includes 1 standard carry-on bag plus a personal item, priority boarding, any reserved seat (Standard, Front Seat, or Extra Legroom), dedicated Flexi Plus check-in, fast track security, and the flexibility to change your ticket by 1 day in either direction.

Family Plus

This bundle for families includes 2 checked bags (20kg each), priority boarding, 1 standard carry-on bag and a personal item, and reserved seating together.

Hot Tip: Read about Ryanair’s boarding process so you know when it’s your turn to board the plane — don’t miss out on getting your carry-on in the cabin!

Ryanair Baggage & Other Fees/Add-Ons

Ryanair Baggage Policy
Ryanair baggage policy. Image Credit: Ryanair.com.

Ryanair changed its baggage policy twice in 2018, which caused some controversy with confused customers. Hopefully there won’t be any further changes for a while!

Ryanair Carry-on Allowance:

All Ryanair passengers can bring 1 personal item into the cabin. Standard carry-on allowance depends on the fare booked:

  • Plus: No carry-on bag
  • Flexi Plus: 1 carry-on bag
  • Family Plus: 1 carry-on bag
  • Standard Fare: No carry-on bag (can purchase from £/€6-10)

Personal items must not exceed 40cm x 20cm x 25cm, and a standard carry-on must be smaller than 55cm x 40cm x 20cm (up to 10kg). If your carry-on bag exceeds the restrictions, it will be placed in the hold and a fee of £/€50 will be charged.

Lap Infant Carry-on Policy

For infants aged 8 days to 23 months traveling on an adult’s lap, a 5kg baby bag can be carried by the adult in addition to their carry-on allowance.

Stroller Check Policy

A stroller plus an additional item (such as a car seat or travel cot) is permitted free of charge when traveling with a child. Your stroller can be taken up to the aircraft steps and will be available there upon landing.

Ryanair Checked Baggage Allowance

Standard Fare and Flexi Plus passengers will need to book baggage separately, as this is not included in their checked baggage allowance. Passengers can book up to 3 checked bags.

There are 2 size options for checked luggage: up to 10kg, or up to 20kg. Here are fees for each:

  • At time of booking: €/£10-12 for up to 10kg, and €/£25 for a bag up to 20kg
  • Post-booking/at bag drop: €/£10-12 for up to 10kg, or €/£40 for a bag up to 20kg
  • At the gate: €/£20-25 for a 10kg bag

Checked Baggage Included for Certain Fare Types

  • Plus: 1 checked bag (20kg)
  • Family Plus: 2 checked bags (20kg each)

All checked bags must not exceed 20kg with max linear dimensions of 158cm.

Purchase your baggage allowance online to save money: a €10 supplement per bag, per flight sector will be applied for bags purchased via a call center or at the airport.

During peak travel periods, Ryanair also enforces a €10 supplement on the price of a checked bag.

Hot Tip: To find out more about baggage, read our article Ryanair Baggage Fees & Tips to Cover the Expenses.

Excess Baggage

Excess baggage can only be purchased at the airport kiosk and is charged at €/£10 per Kilo. Ryanair does not specify oversized fees.

See Ryanair’s policy here for information relating to special luggage (musical instruments, sporting equipment, etc.)

Other Fees & Add-Ons

Change/Cancellation Fees (Cash Tickets)

  • Flight Changes: €/£35-65 (online), €/£50-95 (phone/airport)
  • Missed Departure Fee: €/£100 (change to next available flight for passengers arriving at check-in up to 1 hour after flight departs)
  • Cancellations: N/A; Ryanair flights are nonrefundable

These fees apply to each passenger, per way. A return flight leg can still be used even if the outbound flight isn’t; this does not require notification to Ryanair.

Name Change: €/£115 (at time of booking), €/£160 (post-booking or at airport)

Booking Fee: €/£20 at the airport

Hold Fare Fee: €/£3

Payment Fee: 0.5%-1.2% debit/credit card fees for non-EEA customers

Government Tax Refund Administration Fee€20/£17

Airport Check-in: €/£55 (Flexi Plus passengers not charged)

Boarding Card Re-issue: €/£25

Compulsory Family Seat: €/£4 (Adults traveling with children under 12 must reserve a seat. Child receives a free reserved seat.)

Seat selection:

  • Standard: €/£3
  • Front Seats: €/£7
  • Extra legroom Seats: €/£7

Note: Some routes may incur a higher charge.

Infant fee: €/£25

Child/Infant Travel Cot or Car Seat/Booster (exceeding the 2 free items allowance): €/£15 (at time of booking), €/£25 (post-booking/airport)

Pet in cabin: Not permitted (assistance dogs only)

Refreshments Onboard

Ryanair Onboard Refreshments
Ryanair onboard refreshments. Image Credit: Ryanair.com.

Ryanair passengers can purchase meals, snacks, and refreshments (including Lavazza coffee) from the Getaway Cafe menu featured in their inflight magazine.

  • Meal deals: €/£9-12 (includes a drink, main meal, and snack)
  • Soft drinks: from €/£2.50
  • Beer: from €/£5
  • Wine: from €/£6
  • Premium Spirits: from €/£8
  • Hot meals: from €/£6
  • Fresh food: from €/£4.50
  • Snacks: from €/£1.50

How to Avoid Paying Excess Fees & Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses.

This can be done by either redeeming points or miles against your travel expenses at the time of paying off your statement, or by using an annual travel/airline credit that comes with your card.

TOP PICK
Capital One Venture X Rewards Credit CardTerms Apply / Rates & Fees

Capital One Venture X Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Learn More(at Capital One's secure site)

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$395
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-840)

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros

  • 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
  • 5x miles per $1 on flights purchased through Capital One Travel
  • 2x miles per $1 on all other purchases
  • $300 annual travel credit on bookings made through Capital One Travel
  • Unlimited complimentary access for cardholder and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • 10,000 bonus miles awarded on your account anniversary each year
  • Global Entry or TSA PreCheck credit
  • Add authorized users for no additional annual fee (rates & fees)
  • No foreign transaction fees (rates & fees)

 

Cons

  • $395 annual fee (rates & fees)
  • Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status

 

  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

 

Capital One Venture Rewards Credit CardTerms Apply / Rates & Fees

Capital One Venture Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Learn More(at Capital One's secure site)

Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!
Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$95
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent Credit (670-850)

The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

Pros

  • 5x miles per $1 on hotels and rental cars booked through Capital One Travel
  • 2x miles per $1 on all other purchases
  • Global Entry or TSA PreCheck application fee credit
  • No foreign transaction fees (rates & fees)
  • Access to Capital One transfer partners

Cons

  • Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
  • Transfer your miles to your choice of 15+ travel loyalty programs

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

Capital One VentureOne Rewards Credit CardTerms Apply / Rates & Fees

Capital One VentureOne Rewards Credit Card

U.P. Rating
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Learn More(at Capital One's secure site)

Capital One VentureOne Rewards Credit Card

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel.
20,000 miles
$360
$0
19.99% - 29.99% (Variable),0% intro on purchases for 15 months
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Good to Excellent (670-850)

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

Pros

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  • Ability to use transfer partners
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  • Auto rental insurance

Cons

  • Weak earn rate at 1.25x miles per $1 spent on all purchases
  • No luxury travel or elite benefits
  • $0 annual fee and no foreign transaction fees
  • Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
  • Earn unlimited 1.25X miles on every purchase, every day
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.99% - 29.99% variable APR after that; balance transfer fee applies

Financial Snapshot

  • APR: 19.99% - 29.99% (Variable),0% intro on purchases for 15 months
  • Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

Each card allows you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days).

Inflight Inclusions, Amenities, & Seat Specs

Ryanair’s cabin structure is pretty simple: there’s only 1! Even though they sell a Plus fare that is aimed at business travelers, there is no separate cabin; passengers will simply be able to reserve premium seating.

Ryanair is a no-frills airline, so you won’t find any seatback entertainment or amenity kits.

Ryanair Seating Options
Ryanair seating options. Image Credit: Ryanair.com.

Seating Options

Standard: Leather seating, 17″ wide with a pitch of 30″. It’s worth noting that no seats on Ryanair recline.

Front Seats: The same seats as Standard, but located in rows 2-5 so you can quickly disembark the plane.

Extra Legroom Seats: Leather seating, 17″ wide with a pitch of 32″-34″. (Available at seats 1A, 1B, 1C, 2D, 2E, 2F, and rows 16-17.

Seat Specs

Ryanair currently has just 1 type of aircraft: the Boeing 737-800, with an average fleet age of 6.5 years.

That said, Ryanair currently has an order in for another 115 brand new Boeing 737s, as well as 110 Boeing 737 MAX 200s.

The airline’s Boeing 737 MAX 200s will be fitted with ergonomic slimline seats boasting an extra inch of pitch for Standard seating, as well as more cushioning.

Ryanair New Seating
Ryanair new seating. Image Credit: Ryanair.com.

Boeing 737-800

  • Total passengers: 189
  • Standard seats: 138
  • Premium seats: 51

Ryanair Customer Satisfaction

Frequently Asked Questions

What is the baggage allowance for Ryan Air?

All Ryanair passengers can bring 1 personal item into the cabin. Standard carry-on allowance depends on the fare booked:

  • Plus: 1 carry-on bag
  • Flexi Plus: 1 carry-on bag
  • Family Plus: 1 carry-on bag
  • Standard Fare: No carry-on bag (can purchase from £/€6-10)

Personal items must not exceed 40cm x 20cm x 25cm, and a standard carry-on must be smaller than 55cm x 40cm x 20cm (up to 10kg). If your carry-on bag exceeds the restrictions, it will be placed in the hold and a fee of £/€50 will be charged.

Amar Hussain's image

About Amar Hussain

Amar is an avid traveler and tester of products. He has spent the last 13 years traveling all 7 continents and has put the products to the test on each of them. He has contributed to publications including Forbes, the Huffington Post, and more.

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