Edited by: Stella Shon
& Keri Stooksbury
Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology.
We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.
In this general review of Norwegian Air, we’ll break down specific categories of interest to the average customer.
Where does Norwegian fly? How much does Norwegian charge for baggage? Does Norwegian Air have business class? Will I get food on my Norwegian flight?
Continue reading for an in-depth report of ticketing/fare options, added costs (like baggage fees, change fees, etc.), onboard seat specs, inflight amenities, consumer satisfaction (including recent awards), and much more.
Update: As of January 15, 2021, Norwegian Air has discontinued its international long-haul service.
Airline: Norwegian Air
Category: Low-Cost Airline (third largest low-cost airline in Europe)
Frequent Flyer Program: Norwegian Air Rewards
Tag Line: Affordable Fares For All
About/Mission Statement: “Affordable fares for all… To realise this vision, we offer quality flights at a low fare based on operational excellence and helpful, friendly service.” (source)
Fleet: 170 (average fleet age 3.8 yrs; one of the youngest in the world)
Main Hub: Oslo Airport, Gardermoen
Norwegian Air has 3 basic fare options for most flights:
As you can see in the photo below, your fare option clearly designates your included benefits, with more allocated as prices rise.
With LowFare, you’re allowed a personal item only and will be charged for extras.
With LowFare+ you have a bit more wiggle room: you can bring a standard carry-on bag, a checked bag, and choose your seat.
With Flex, you have considerably more perks included, with the ability to change and refund flights at no extra cost.
You’ll notice a great general perk of Norwegian Air is the free Wi-Fi on most flights regardless of your fare tier.
Since Norwegian is a low-cost airline, they do offer some very basic fares while advertising extras that can be selected for additional fees.
1 Personal Item: FREE for all fares (10 kg maximum)
1 Carry-on Item:
Checked Baggage Allowance
The bag should not exceed a max linear dimension of 118 inches (300 cm) L + W + H, but one side can measure up to 98.4 inches (250 cm).
|Purchased online||Purchased at the airport|
|Direct flights: 1st bag from $18.50 – $60, 2nd bag from $33 – $93||Direct domestic: $54|
Direct international: $98
Connecting domestic: $110
Connecting domestic – international: $153
Connecting international – international: $196
|Connecting flights: 1st bag from $37 – $120, 2nd bag from $65.50 – $185|
The cost of pre-paid additional baggage depends on the specific route. Please see Norwegian’s City Pair List and pricing table to calculate the fees for your journey.
Hot Tip: For more information on Norwegian’s baggage fees, see our separate article dedicated to the topic.
Rebooking Basic: $78 (all non-Flex fares) + price difference, per person, each way
Refund: all non-Flex fares are nonrefundable, per person, each way
Name Change: $78 (all non-Flex fares) per person, each way
Cancellation Protection: $12 per person, per booking; *explicit coverage policies apply
Upgrade to Premium Cabin: price difference at the time of upgrade, per person, each way
Phone/Airport Booking Service Charge: $26 per person, each way
Connecting Flights: $10 per person, per leg; $18 per person per leg through London Gatwick
Seat Reservation Basic: $12-$59 per person, each way
Fast Track: $16 per person; select European airports only
Unaccompanied Minor: $59 per child, each way
Passengers can order a hot meal on selected flights over 2.5 hours (orders can be placed up to 72 hours prior to departure): $12
Snacks and Refreshments:
You don’t necessarily have to shell out cash to pay for extra travel fees and expenses you incur along the way.
Experienced travelers use rewards credit cards offering “airline credits” that will cover the cost of baggage fees, travel purchases, and inflight splurges! Each of our recommended cards allows you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days).
See the tables below for more details:
The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.
Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.
Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.
Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!
As a frequent traveler with excellent credit, you’re always on the lookout for a credit card that comes with all the bells and whistles. And the easier it is to understand, the better!
The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great sign-up bonus, high rewards rates, and flexible redemption options.
The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.
Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card, the no-annual-fee version of the more popular Capital One Venture Rewards Credit Card.
In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.
But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?
What will your flight onboard a Norwegian Air plane look like? We’re breaking down seat specs & amenities for you here.
Seat Specs: Norwegian Air has 2 separate seat types: economy and premium cabin.
*The table below does not take into account extra legroom seats for exit rows and bulkhead seats.
|Aircraft||Total Seats||Economy Seats||Premium Cabin Seats|
|Boeing 737-800||186 / 189||ALL||n/a|
|Boeing 737 MAX 8||189||ALL||n/a|
|Boeing 787-8 Dreamliner||291||259||32|
|Boeing 787-9 Dreamliner||344||309||35|
If you want to find the best seat in the house, so to speak, head over to our friends at SeatGuru.
Premium cabin seats are essentially Norwegian’s business class, so they’ll be a bit more upscale with extra legroom and increased recline.
Inflight Amenities: As for amenities onboard during the flight, Norwegian Air goes above and beyond other low-cost carriers by offering some perks free of charge.
Note that refreshment service is limited to paid beverages and snacks only.
Norwegian gets mixed reviews when it comes to customer satisfaction. Of course, since it is a low-cost airline, you’ll get the average Joe who doesn’t do his research and is therefore unaware of the basic low-cost structure: you get what you pay for.
This means a lot of people complain about added fees, extra costs, etc. There are some other issues to consider as well, and we’ll break those down below.
That being said, Norwegian Air gets above average overall scores from many popular review sites. Also, Norwegian has been winning quite a few awards over the last few years, so be sure to check out that list too.
What are the most common Norwegian Air complaints? This technically depends on where you’re getting your information. On social media outlets like Facebook and Twitter, most customers seem to complain more about general customer service interactions and a low transparency when it comes to ticket prices.
That being said, the August 2017 Air Travel Consumer Report filed by Transportation.gov breaks down a total of 57 complaints against Norwegian Air for January 2017 through June 2017:
Here’s a list of some of the more popular rankings systems/review websites, and where Norwegian falls on their radars.
Skytrax Ranking: 3 Star Airline
Skytrax Customer Rating: 5/10 (average of 1281 reviews)
TripAdvisor Airline Review Rating: 3.5/5 (average of 27,532 reviews)
Kayak Customer Rating: 6.8/10 (average of 4,407 reviews)
As represented on various performance tables, Norwegian ranks pretty high across the board when it comes to On Time Performance (OTP).
OAG Top Airlines by On Time Performance – January 2020: Ranked 59th for global airlines at 84.6%
Flight Stats On Time Performace Rating 2019: Ranked 10th for European airlines at 77.4%
Norwegian Air has been receiving some prestigious awards in top categories for multiple years running.
Skytrax World Airline Awards 2019 – World’s Best Low-Cost, Long Haul Airline
World Travel Awards 2019 – Europe’s Leading Low-Cost Airline
Passenger Choice Awards 2019 – Best Low-Cost Carrier in Europe
From a low-cost airline perspective, Norwegian sits near the top of the list in our book.
Keep in mind they operate a “pay for you, not for everyone else” type of concept, and basic ticket prices reflect this with extras tacked on accordingly.
Norwegian does sneak in a couple of low blows (like fees for connecting flights), but all in all their prices are what you’d expect for extras and onboard amenities. Plus, most domestic flights come with free Wi-Fi — that’s pretty unique!
When it comes to customer satisfaction and performance, Norwegian holds its own. On average, you can expect to see more positive reviews for them than competing low-cost carriers.
Our take? If you have the opportunity to fly Norwegian Air and think you’ve found a great price, there’s a good chance you’ll be pleased.
Was this page helpful?
UP's Bonus Valuation
This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.