Allegiant Air Review — Seats, Amenities, Customer Service, Baggage Fees, Safety, & More

Allegiant's First Airbus Flight
39

We may be compensated when you click on links from one or more of our advertising partners. Opinions and recommendations are ours alone. Terms apply to offers below. See our Advertiser Disclosure for more details.

We’ve compiled a general review of Allegiant Air that gives you a decent look at the airline from the consumer’s perspective.

Where does Allegiant fly? Does Allegiant charge for baggage? Will I get snacks on Allegiant during my flight? Does Allegiant have Wi-Fi? All your questions will be answered here.

Read on for an in-depth outline of basic company info, ticketing/fare options, extra fees charged for things like baggage, seat specs, inflight amenities, consumer satisfaction (including performance variables), and more.

Basic Info

Airline: Allegiant Air (sometimes mistakenly referred to as “Allegiant Airlines”)

Alliance: none

Category: Ultra Low-Cost Airline

Frequent Flyer Program: none; myAllegiant™ is a points accrual system utilized by earning with the Allegiant World MasterCard®

Tag Line: Travel is our deal.

About/Mission Statement: “From America’s favorite small cities to world-class destinations, Allegiant makes leisure travel affordable and convenient. With low-low fares, nonstop, all-jet service and premier travel partners, Allegiant provides a complete travel experience with great value and without all the hassle.” (source)

Daily Flights: Varies by day of the week. Allegiant states: “We don’t fly every day, only the days when most people want to fly. Flying fewer flights with more passengers means we’re able to pass the savings on to you.”

Fleet: 90

Main Hub: Allegiant has a number of “focus hubs” rather than 1 main hub, and they are headquartered in Las Vegas, NV. Focus hubs are: Bellingham, Cincinnati, Fort Lauderdale, Fort Walton Beach, Las Vegas, Los Angeles, New Orleans, Oakland, Orlando/Sanford, Phoenix-Mesa, Pittsburgh, Punta Gorda, and St.Petersberg/Clearwater.

Destinations: 110+ (throughout the U.S.)

Allegiant Air Route Map
Allegiant Air interactive route map showing flights from Las Vegas, NV. Image Credit: allegiantair.com

Ticketing Options

There are a few important notes about Allegiant Air to review before discussing ticketing options.

Destinations: When it comes to destinations, Allegiant prefers to use a combination of large airports in top U.S. vacation areas (like Las Vegas, Orlando, and Phoenix), and smaller secondary airports where airport fees cost less (like Belleville, IL; Laredo, TX; and Stockton, CA).

Service Days: Allegiant does not operate flights every day from every location. Allegiant says the days each specific route is available are based on the most popular ones people generally fly. They claim operating fewer flights with more passengers allows them to cut costs and pass savings along to the consumer.

Additionally, the number of days per week Allegiant flies certain routes depends on the popularity of the route.

For example, Las Vegas to/from Fresno operates an average of 6 days per week, while Las Vegas to/from Austin operates 3-4 days per week. Las Vegas to/from Bismarck operates just 2 days per week.

Example fares from Las Vegas on Allegiant Air
Example fares from Las Vegas on Allegiant Air. Image Credit: allegiantair.com

Base Fare: Allegiant Air is classified as an “Ultra-Low Cost Airline.” This means base fares are advertised at an extremely low price, but you should absolutely expect to pay additional fees for add-ons and extras. Your base fare includes a standard seat from point A to point B and 1 personal item (like a purse, backpack or laptop bag). That’s it.

Remember, these add-ons and extras are often baggage allowances and amenities that customers are used to receiving with basic fares on more traditional airlines. You can find the most common added fees listed below in our Baggage & Other Fees section.

Allegiant reports, “You pay for the services you choose to use. For example, not everyone travels with checked luggage, so instead of adding a bag fee to every ticket, you only pay to cover the costs of the bags you choose to bring. It’s just one more way we’re able to let passengers customize their travel in order to suit more budgets.”

Allegiant Air does not offer business or first class ticketing options at this time. That being said, some flights do offer “Giant Seats” and Legroom+ seating options for an additional fee (see below).

All itineraries can be canceled for a full refund up to 24 hours after the booking has been made, unless you’ve booked within 1 week of your departure.

Otherwise, tickets are non-refundable. For cancellations made more than 24 hours after booking, you will be issued an Allegiant Credit Voucher for future travel (less cancellation fees). This voucher must be used within 12 months of receipt.

The above applies unless passengers have purchased Trip Flex.

Allegiant Aircraft Tail Livery
Image Credit: Allegiant Air

Trip Flex: Allegiant’s Trip Flex is an add-on to the base fare. It costs $8-$20 per person per segment and must be purchased at the time of booking.

Trip Flex allows passengers to change their itinerary once or postpone the trip entirely without being charged the $75 change fee that usually applies per segment, per passenger. This can be done up to 1 hour prior to departure.

The allowed reservation change includes 1 change to date, flight, or destination; passengers remain responsible for any difference in airfare.

While the 1-time change or cancellation is permitted, the ticket remains non-refundable.

Allegiant Baggage & Other Fees/Add-Ons

Since Allegiant starts with an extremely basic base fare, there are a number of excess fees that can be tacked on. This ultimately leads to a higher priced ticket than most consumers expect.

However, with base fares starting extremely low at certain airports, these flights can sometimes be worth it even with the additional fees.

Baggage Fees

In terms of luggage, Allegiant’s base fare only includes 1 personal item. This means passengers are charged baggage fees for both carry-on bags and checked bags. Additionally, these prices increase the closer you get to take-off, meaning your best bet is to pre-purchase your allowance during your initial booking.

In comparison, Allegiant’s baggage pricing is a bit cheaper than other low-cost competitors like Spirit and WOW air.

Baggage fees collected during booking are route-dependent, so the table below displays a general price range. Please visit Allegiant’s page on optional service fees for specific route pricing.

Online
During Booking
Online
After Booking
At the Airport
Carry-on$13-$22$45$50
Checked bag
(1-4 pieces)
$18-$35$45$50

Size/Weight Limits: Passengers should note that Allegiant has some extremely tight size/weight limitations for baggage.

  • Personal item: 7″ x 15″ x 16″
  • Standard carry-on: 9″ x 14″ x 22″
  • Checked bag: max linear dimensions of 80″, max weight of 40lbs
Allegiant's Baggage Policy
Image Credit: allegiantair.com

Other Baggage-Related Fees

Oversized Personal Items: $50-$75 (Allegiant charges an at-airport baggage fee for oversized personal items.)

Gate-Check Fee: $75 (Allegiant charges an additional fee if carry-on luggage exceeds size limits and requires checking at the gate.)

Overweight Fee 40-70 lbs (18-32 kg): $50

Overweight Fee 71-100 lbs (32-45.4 kg): $75

Oversized Fee: $75

Other Fees & Add-Ons

Electronic Carrier Usage Charge: $13 (applicable to all airline reservations booked through website or call center)

Call Center Booking Fee: $14.99

Cancellations: $75 per person, per segment (with Trip Flex, there is no cancellation fee)

Boarding Pass Printing: $5 per boarding pass (save some cash and print yours at home!)

Seat Selection: $0-$80 (must be purchased at the time of booking)

Priority Access: $4-$12 (priority boarding)

Pet In Cabin: $100 (restrictions apply)

Unaccompanied Minor: Allegiant does not provide unaccompanied minor services. Passengers under 14 must be accompanied by an adult (15 years or older).

Refreshments Onboard: $2-$7

Allegiant provides onboard refreshments for an additional cost.

Allegiant In Flight Refreshments
Current beverage options at the time of publishing this piece. Image Credit: allegiantair.com
Allegiant In Flight Food
Current food options at the time of publishing this piece. Image Credit: allegiantair.com

How to Avoid Paying Excess Fees & Travel Expenses

No one likes to pay additional fees; luckily, they can be easily avoided if you’re utilizing the benefits and offerings of specific credit cards.

The cards below offer airline credits that cover the cost of specific fees you might incur, such as baggage, inflight purchases, etc.:

Capital One VentureOne Rewards Credit Card - This no annual fee card comes with a 20,000 bonus mile offer after spending $500 in the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement balance! We've highlighted 30+ benefits of the card.
Capital One® Venture® Rewards Credit Card - The "big brother" card to the VentureOne with a 60,000 bonus miles when you spend $3,000 on purchases in the first 3 months. This card is full of benefits and perks and you can redeem your miles on travel (flights, hotels, even paying for baggage fees etc) or transfer your miles to over 10+ travel loyalty programs.

Allegiant Inflight Amenities & Seat Specs

Allegiant Air Cabin & Crew
Allegiant Air cabin and crew. Image Credit: Allegiant Air

Ever wondered what it’s like onboard an Allegiant flight? We’re breaking down amenities and seat specs so you get a better idea.

Inflight Amenities: By now you’re aware that Allegiant is an ultra low-cost airline. This means most inflight amenities are pretty limited compared to traditional airlines.

  • Allegiant does not provide inflight Wi-Fi, video streaming capabilities, or any types of onboard entertainment at this time.
  • Refreshment service is limited to paid beverages and snacks only.
  • Allegiant does not have any electrical outlets onboard for passenger/commercial product use.

Seat Specs: All Allegiant planes have only 1 cabin class — economy. Most Allegiant planes have a configuration of about 90% standard seating and 10% with extra leg room. The Boeing 757 has about 70% standard seating and 30% with extra legroom.

  • Standard Seats: 30″ pitch, 17″ width (17.5″ on Boeing 757)
  • Legroom+ Seats: 34″ pitch, 17″ width (17.5″ on Boeing 757)
  • Giant Seats: 34″ pitch, 25″ width
Total SeatsEconomy SeatsLegroom+ SeatsGiant Seats
Airbus A31915613818n/a
Airbus A32017715918n/a
Boeing 757-200215153566
McDonnell Douglas MD-8016615115n/a

Additionally, Allegiant seats do not recline. Allegiant claims this saves them weight and therefore cost, again allowing them to pass the savings on to their consumers. This seems to bother some passengers, but others not so much.

Allegiant Air Cabin Photo
A view up the aisle. Image Credit: tripadvisor.com

Hot Tip: If you want to know more about Allegiant’s boarding zones and boarding process, head on over here

Customer Satisfaction

Most Common Complaints

What are the most common Allegiant Air complaints?

The August 2017 Air Travel Consumer Report filed by Transportation.gov lists 213 complaints against Allegiant during the period between January-June 2017. Below is a breakdown of complaints by number and percentage.

  • Flight Problems (cancellation, delay, or misconnection): 121 / 56.8%
  • Customer Service: 19 / 8.9%
  • Reservation, Ticketing, Boarding: 17 / 8.0%
  • Baggage: 15 / 7.0%
  • Fares: 14 / 6.6%
  • Refunds: 11 / 5.2%
  • Disability: 10 / 4.7%
  • Other: 3 / 1.4%
  • Over-Sales: 3 / 1.4%

As you can see, “Flight Problems” takes the cake, with over 50% of total complaints filed for this reason.

Consumer Rankings, Ratings, Etc.

We’ve taken a few of the most popular in-depth airline rating and ranking systems and listed where Allegiant falls on each.

SkyTrax Ranking: 3 Star Airline (out of 5)

SkyTrax Customer Rating: 4/10 (average from 927 reviews)

ACSI Rating (American Customer Satisfaction Index): 71% (2017’s most improved airline, up 9% from 2016)

TripAdvisor Airline Review Rating: 3/5 (average from 2,754 reviews)

Kayak Customer Rating: 6.8/10 (average from 860 reviews)

Safety & Performance

Safety: Allegiant Air has garnered a lot of unwanted attention over the past year, mainly due to concerns surrounding the safety of its flights.

In August of 2015, an Allegiant flight aborted take-off at McCarran International airport due to issues related to the nose of the plane lifting off the runway before having enough speed to properly take off.

According to reports by the FAA, specific maintenance procedures had not been followed by Allegiant’s maintenance provider (AAR Air Services Inc.), resulting in a missing nut on a specific plane component. This caused the uncontrollable nose rotation related to the aborted takeoff.

The FAA investigator found the plane had flown 216 flights in an “unworthy condition.” Further review found an additional 3 planes with the same issue.

At that time, the FAA issued a “letter of correction” to AAR, despite the recommendation from the individual investigator that “maximum sanctions” be applied.

Since these issues, Allegiant has been closely monitored by the FAA.

Federal Aviation Administration (FAA)
Image Credit: Shutterstock.com

In May of 2016, the Federal Aviation Administration reported they were conducting an official 90-day review of Allegiant’s operations concerning maintenance and safety. This review (moved up by 2 years) was to investigate 3 main issues: aborted takeoffs, unscheduled landings, and emergency descents. Allegiant reportedly had 37 aborted takeoffs in 2015 alone.

In July 2016, Skift reported: The FAA’s review “found issues in multiple areas of the company, from pilot training to how it calculates the weight of passengers, cargo and fuel on flights. None of the findings suggested inherent safety issues or were done intentionally, the FAA said.”

Skift stated the FAA considered these issues to be “minor” and “nonsystemic,” and that the agency would not pursue any penalties or enforcement action.

Last September, The Washington Post compared Allegiant to Delta in terms of plane performance. Results were concluded from the FAA’s official review from earlier that year:

“Allegiant had about nine times as many serious incidents over that period as Delta Air Lines had with similar types of planes of similar vintage — even though Delta was flying about three times as many such planes.”

Additionally, an analysis of the FAA report by the Tampa Bay Times (November 2016) concluded that Allegiant’s planes were 4 times as likely to fail during flight as those operated by other major U.S. airlines.

A report published by Airline Geeks in May 2017 states the airline has continued to experience safety troubles. This includes 2 incidents in March and another incident in April related to its MD-80 series aircraft: a possible internal power plant failure, an engine fire, and suspected elevator control problems.

Allegiant’s Response: The same report by Airline Geeks stated that Allegiant has acknowledged their safety issues and is working to lower the numbers. They stated that one of the largest barriers to safety is the average age of the Allegiant fleet (19.8 years). Additionally, the MD-80 series planes that comprise 51% of the fleet had an average age of 27.5 years.

AG claims Allegiant saves money and keeps costs lower by purchasing used aircraft that sometimes sell for less than half of what a new aircraft costs.

However, in attempts to decrease safety concerns and comply with FAA recommendations, Allegiant is in the process of transitioning to an all Airbus fleet. The airline hopes this exchange will mitigate concerns and result in an improved safety performance record. 

Performance: Allegiant Air will begin reporting data for the Department of Transportation’s Air Travel & Consumer Report in 2018.

Without official reports, we can still get a general picture of performance based on the customer reviews above. Due to the slew of recent mechanical issues, customers have made increasingly negative complaints regarding the airline’s delays and cancellations.

Remember, “Flight Problems” (including delays, cancellations, and misconnections) account for over 50% of customer complaints related to Allegiant’s performance.

Charity Partnership

Make-A-Wish

Allegiant Air Teams Up With Make A Wish Foundation
Allegiant Air teams up with the Make-A-Wish Foundation. Image Credit: Allegiant Air

Yes, when compared to other U.S.-based airlines, Allegiant Air appears to be sub-par in customer satisfaction and performance/safety. However, where they really step it up is through their charity partnership with the Make-A-Wish Foundation.

Today marks the 5-year anniversary of Allegiant’s partnership with Make-A-Wish. First joining together to grant a little boy’s wish to visit theme parks in Orlando, FL, the partnership has now flown over 900 children to their wish destinations.

Allegiant gives ~$1 million annually to Make-A-Wish and also donates $1 from every Wingz Kid Snack Pack sold inflight.

The Wishing Place - Allegiant Air Donation
Allegiant’s donation of a 7,000-square-foot office space known as “The Wishing Place.” Image Credit: snv.wish.org

In March of this year, Allegiant also donated a 7,000-square-foot office space on their campus in Summerlin, NV to Make-A-Wish of Southern Nevada.

The Wishing Place states:

“For a $1 per year lease, Make-A-Wish has a colorful and lively workspace, explicitly designed to create a magical place for wishes to come true…. Thanks to the kindness of Allegiant and many others, we have effectively eliminated a significant line item in our budget—this means more than $100,000 in annual rent expense will be redirected toward granting more wishes.”

Final Thoughts

The 'Get Away, Your Way' Campaign, Allegiant
The “Get Away, Your Way” campaign. Image Credit: allegiantair.com

If you’ve ever thought, “Why is Allegiant so cheap?”…now you know.

Allegiant is an ultra low-cost airline that drives down prices by charging customers a base fare, then adding on extras based on each customer’s preference. Most notably, this includes fees for carry-ons, checked bags, seat selection, and inflight refreshments (albeit at lower costs than its competitors).

If you have the right credit card in your wallet, you can easily cover the cost of these added fees with a travel credit.

Allegiant’s prices sit lower due to the airline’s older fleet. However, this fleet comes with some serious safety concerns (especially in their MD-80 series), which Allegiant is attempting to address by bringing newer Airbus planes into the mix.

So if you’re looking for a cheap fare, have some flexibility to fly on random days of the week, and you don’t mind a stripped down flight experience, it may be worth giving Allegiant a shot.

On the other hand, with a recent slew of safety concerns over the past 2 years, it might be worth checking what type of plane your route is scheduled on before booking that ticket.


Frequently asked questions

How much does Allegiant Air charge for baggage fees?

Online
During Booking
Online
After Booking
At the Airport
Carry-on$13-$22$45$50
Checked bag
(1-4 pieces)
$18-$35$45$50
Dr. Erin Miller

About Dr. Erin Miller

Erin currently maintains her status as Alex's adventure-seeking partner-in-crime and contributes to Upgraded Points through in-depth content creation & relationship management.
She caught the travel bug just after high school when her grandmother took her on a two-week, whirlwind trip around Europe. That was that - she's been gallivanting around the globe ever since (26 countries & counting)!

Travel prices are about to surge from pent-up demand.

Use this points strategy to lock in pennies-on-the-dollar pricing in 2021, all without being a frequent flyer...

How do I only pay $30 to go to Hawaii, $200 for business class to Asia or just $150 to Europe?

Discover the real-life strategies that anyone can use to enjoy limitless travel (even on a limited budget!)

Just sign up below and I’ll send you the Limitless Travel Playbook instantly:

We respect your privacy. Please view our privacy policy here.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

39 comments

  1. I traveled with Allegiant airlines once. It was a nice experience. For better experience you can try JetBlue Airlines…

    Reply

  2. Alyce Thomas August 8, 2019

    My first experience was with Allegiant Customer Service today, was NOT a great experience. It was a very frustrating experience…

    Reply

  3. Raymond Payne October 7, 2019

    Will never fly Allegiant again! The A320 had the hardest most uncomfortable seats I have ever set on. Only a 1hour 30 minute flight and it was pure torture.

    Reply

  4. Kim Rushing November 4, 2019

    Always had good flights with Allegiant but avoided them after the CBS report. I would be willing now to fly with them again since they have updated their fleet.

    Reply

  5. Sandra Strong December 30, 2019

    Allegiant is now an all airbus fleet so all of the safety issues mentioned in your article pertain to the MD80’s.
    Allegiant is still getting a bad rap for that and it’s old news. Allegiant was just awarded Glassdoor top 100 best places to work and best improved airline so they are moving up in the ranks.

    Reply

    • Not happy. I checked in after a half-hour wait to board. Then I was told by the stewardess I needed to move where I was sitting. Someone with children had handwritten seat numbers, one seat was the same as my seat. After changing seats I was asked for my boarding pass and was told a screenshot was not acceptable. I was told to move seats again and again. 10 minutes passed and another stewardess asked to see my boarding pass. I told her I felt like I was being harassed.

      Reply

  6. Phil Goettel February 23, 2020

    All new Airbus fleet? Didn’t prevent the flight from being delayed FIVE HOURS yesterday on a calm clear sunny day! Heading to Florida for a MardiGras celebration. Guess we were lucky to get there at all. What a lousy airline! Total lack of communication throughout. But thanks for the $8 food voucher four hours into the delay. No wonder Allegiant profits are best in the business at 30%! Profit at the expense of their travelers.

    Reply

    • Toni Greenberg May 17, 2021

      We had a 7 hour delay from Harrisburg, PA to Myrtle Beach if that helps any and got an $8 Subway voucher for our troubles! We were all livid! They got us a plane from Orlando at 6:00 p.m. and arrived at Myrtle Beach FINALLY at 7:30!

      Reply

  7. Teresa Roadarmel March 16, 2020

    I booked a flight from Bozeman MT to Phoenix Mesa April 3 and I booked an exit seat. I will be traveling with a puppy and heard I can’t have that seat. Can you get me an aisle seat?

    Reply

  8. Joyce McCrory May 8, 2021

    Other than the 7 hour delay and having to board plane out on the tarmac (the climb to the plane was torture (literally) on my bad knees), everything else was pleasant on my 1.5 hour flight from Austin to Memphis.

    Reply

  9. Charles L. Finnell Jr May 22, 2021

    Allegiant…The Short Bus of the Airways…This was the closest thing to “Soul Plane” I’ve ever experienced… For the money you save you will pay in frustration, anguish, and complete utter Madness. They would change the flight number gate and terminal without changing the screens throughout the airport. Travelers broke off into secs in order to obtain the correct information. My layover was an hour and a half and every bit of it was spent on finding the correct terminal and gate of my connecting flight. There was no wi-fi whatsoever…and the seats felt like broken lawn chairs. The inside windows had a film on them that I could peel off with a fingernail file. I don’t know when the last time they emptied their excrement reservoir but they must be getting paid for it by the pound because it sure was pretty damn close to the top. The toilet looked like somebody had been shot… With all the splatter and whatnot. It didn’t take a rocket scientist to realize that the sink was also used as a urinal…The flight attendant’s appearance would lead one to believe that they would be in the adult entertainment industry..and that’s all I’m going to say about that…If you’re going to fly Allegiant, good luck, you’ll save money but they’re going to hold you on the luggage on the back end. This is just my experience it’s not rocket science but it is nonfiction. Peace 2 fingers!

    Reply

    • How did you get a connecting flight on Allegiant? They aren’t sold that way, only point to point which brings your entire review into question. At least know WHAT to lie about.

      Reply

      • Steven Ferreyra July 7, 2021

        I agree, this review is sketchy. Allegiant doesn’t do connections. I’ve flown them before and my only issue was with the hard seats with no recline. Flew from Las Vegas to Indianapolis on a 757 with no issues. Had a good experience with the so far.

        Reply

    • Jennifer J Sargent July 15, 2021

      Our flight was cancelled last minute and had to book with another airline to save our vacation. Although we were given vouchers ($150 each) and were compensated monetarily ($250 each) the stress and the expense of booking with another airline was frustrating. Now I fear booking with Allegiant because of the possibility of being stranded because of flight cancellations.

      Reply

  10. Christine Mills May 25, 2021

    I have been flying with Allegiant for the last few years. Never had a single issue. Back and forth to Florida. I don’t know why they are getting these bad reviews. As far as I am concerned they get a 5 star review from my experiences. Great prices, great service.

    Reply

  11. Lana Phelps May 26, 2021

    We were flying to see my Mom in a nursing home. Haven’t visited her since covid started. She is dying. We have flown Allegiant with a service dog as my husband is a disabled veteran. The dogs paperwork has always been in place. When we began boarding my husband was told he could not board. They said the dogs paperwork needed to be updated and they had sent an email. We never received the email and had no knowledge of the update. Allegiant took my husband’s last visit with my dying Mother. I have repeatedly tried to call, email and contact Allegiant. No one will contact me. DO NOT USE ALLEGIANT. They are a heartless, greedy company that does not care about their customers.

    Reply

  12. Tonya Heers May 29, 2021

    I’ve been flying Allegiant at least 2 round trips every month for over a decade now. I’ve been on 3 emergency landings with their MD-80’s. Quite scary, but they handled it all like pros. Now they have all Airbuses & life is grand. I save an absolute fortune over the big carriers, flying into small cities like Sioux Falls, Great Falls, Minot, Sanford & Rapid City. They are my
    Hometown (Las Vegas) airline and I couldn’t be more thrilled with their great customer service and fabulous prices, not to mention their super-generous donations to Make A Wish. Lastly, they recently changed their pet in cabin fee to $50 each way, which made it more affordable to bring my dog occasionally.

    Reply

  13. Angela Schnake June 17, 2021

    Customer Service is HORRIBLE!!! I tried calling one time and it said it was going to be a 45 minute wait. I just hung up. This time they said the same thing, 45 minute wait to talk to someone. I had to talk to someone because I had to cancel a rental car and it has been an hour waiting to talk to someone and still on hold. This is ridiculous.

    Reply

    • I canceled my car rental they refuse to give ANY refund. Disputing with my credit card company.

      Reply

    • Walter Pawlowski July 23, 2021

      I waited for 3 hours each time for 3 times only to be disconnected each time. I was attempting to get a veterans credit for baggage which I prepaid for online. I wrote to their customer service 3 times so far with a copy of the proof that I am a veteran. I also provided proof when I checked in at the airport as required. I am still waiting for a response from them. Very poor customer service.

      Reply

  14. Mikel Rohn June 18, 2021

    Absolutely do not ever, ever, if your life depended on it, use Allegiant. They delayed our flight 3 times. They said they had to get a new pilot because they didn’t have one to fly the plane. On the return flight, it was delayed three times, then the gate was changed, then the flight was canceled. They canceled five other flights without warning, too. They didn’t offer any refunds, only a voucher with a deadline of only 3 months. Then after complaining long enough, they extended it. There was no Allegiant representative at the airport to provide any information or assistance. When on the phone trying to reach customer service, it took an hour to get through.

    Reply

    • Definitely terrible customer service. I’ve been trying for a refund back on a flight I was charged twice for and still nothing. I’ve called and been on hold for hours still no answer. I’ve emailed and no reply. The flight was good, but just trying to reach customer service sucks.

      Reply

  15. First time trying flying with this airline and I haven’t even stepped foot on the plane and my experience has been less than average. Terrible customer service, I was on hold for 1 hour and 30 minutes on a Monday morning and no one ever answered the phone. Pretty obvious they don’t care about their customers. Don’t recommend this airline to anyone. Pay the extra money to have good customer service and a more comfortable flight with any other airline.

    Reply

  16. Doug Beach June 21, 2021

    Worst airline ever. They just canceled my return flight today. They canceled my departure flight Friday. My $102 round trip flight to Portland has now cost me $1600 because they wouldn’t reimburse flight fees with a different airline, as they canceled their flights leaving us customers stranded for the second time in 3 days!

    Reply

    • Patricia Rudzinski July 28, 2021

      I will never fly with them again. They got me to my destination but canceled my flight back for no reason. Had to book with another carrier and it cost me a small fortune to get home. I had to land in Chicago while my car was at Rockford. Never again!

      Reply

  17. Melody britt June 22, 2021

    We have travelled with Allegiant dozen upon dozens of times and have never had a negative experience.

    Reply

  18. Daniel Grote June 23, 2021

    Are tickets transferable?

    Reply

  19. Bill Tyree June 23, 2021

    We were there 30 minutes before our flight to get our tickets printed out (as required) and there were people in front of us also. Well I guess they decided to leave early and there was nobody at the counter.

    Reply

  20. I was driven 2 hours to Newark Airport to be told my Allegiant flight to Knoxville was canceled. No notification was sent. I had to book a flight on American and pay another $400.00. I have not been able to get through to Allegiant. When I call I get a foreign person who I can hardly understand and they promise to send a voucher but nothing comes to me. No more Allegiant flights for me!!

    Reply

  21. I will never fly Allegiant again! My daughter was to leave LA on Thursday night and they canceled her flight with very short notice. They said they will have a flight out on Sunday which they canceled again with no explanation. Horrible customer service and they could care less if they leave you stranded. It cost her $600 for three nights in a hotel and $550 for a one-way ticket home. How do airlines get away with just leaving people stranded? No other business would ever get away with it! Her cheap ticket cost her $1150! Do not trust Allegiant to get you anywhere!

    Reply

  22. Reginald Smith July 24, 2021

    Wow, the reviews are real. My flight was canceled with no notice. I was traveling from Las Vegas to Oklahoma for a family reunion. This was so disappointing. Tried to rebook with another airline and the prices was unbelievable. I got a voucher, but I will never use it. I will never flight with this company again. Please remove your name off of the Radars Stadium because your standard s is not what the Radars stand for. Sad Airline rating is below 0 in my book. By the way I am going to throw my voucher in the trash…Never again.

    Reply

  23. Louis edwards July 29, 2021

    Worst airline in the world.

    Reply

  24. Terrible customer service! On hold for four hours and hung up because no answer. No acceptable business practice!

    Reply

  25. Ruth L Muncy August 13, 2021

    I had to cancel my flight because my 90-year-old Dad’s roof was damaged in a storm. Allegiant kept all of my money, over $200 dollars. So much for the $75 cancelation fee that they advertise.

    Reply

  26. Laura Carberry August 16, 2021

    Three hour wait for Customer service.

    Reply

Any thoughts or questions? Comment below!

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. This site does not include all credit card companies or all available credit card offers that are on the market. Click here to see a list of advertisers that we work with.